Dell XPS 13 Plus: A Quality Control Disaster
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- Опубликовано: 22 авг 2024
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Buy a laptop so expensive and then facing these serious issues is totally devastating.
Dell is notorious for quality control issues.
I was going to buy this on black Friday but now Nah
nothing new here with Dell
I mean it was all down to software issues? Not that big of a deal if you ask me.
Go Lenovo
You are a true hero for speaking up about the problems even though it probably means you won't get any review units from Dell anymore. Thank you sir.
Lol!
He won't get anymore???why
He should continue to, it’s not like he’s slandering the brand out of fanboyism or whatnot that happens on some channels, it’s genuine documented constructive criticism. Dell should take this onboard and damn well fix it, they already spent so much on a great design, may as well fix all this buggy firmware.
I agree. If Dell doesn't want these criticisms, then they should fix these in the future. For over $1000, these should NOT be common issues, or at least common to this degree.
Actually, Dell should thank him and send more review units for him. This way he can diagnoses issues before product release.
The difference between you and other reviewers is that most reviewers only do a first-impression, and never follow up with what it's like to actually use it. One of those reviews helps sell laptops, the other one helps actual users find the best laptop for them.
Agree
Yeah, If this video came out yesterday, I probably would have skipped this laptop all together. I ordered it last night, and it's too late to cancel, so at this point I might as well give it a try. It's good to learn that a clean windows install helps. I have no problem with dong that if it makes the experience good.
Most "reviewer" are shilling more than reviewing the device.
@@BETEP-gw7qp I guess you can return it even if you cannot cancel the order? Either way, I wish you luck with the laptop.
To be fair, there're too many new devices every few months for all reviewers in the world to be able to cover them in real long-term reviews. But indeed, Josh is one of those who will share their feedback of the device they have for personal use.
Absolutely love how Josh tests laptops PROPERLY as a real world user.
It's sad that Dell will likely never send him a laptop again, considering the XPS 9310 was like, his favorite laptop for a while. Hope Dell takes the criticism well (and improves)
@Jean-Simon Chénard so he got a unit which had bad QC?😁 kind of proves his point, no?
@Jean-Simon Chénard didn't he say the issues are gone after a clean install though?
@Jean-Simon Chénard he didn't say the cpu was running hot, he said it was stuck at 400 Mhz. If after the reinstall movies were playing fine, it's hardly placebo effect.
It would not be the first time Dell used botched Windows images.
@Jean-Simon Chénard Did you even watch the video fully? He has shown the screenshots of people complaining, it's not only him.
Plus, I read someone's comment in another video that the screen stuttering issue was fixed through BIOS update, means, it was DELL's fault.
@Jean-Simon Chénard weren't the freezes not because of the heat but because his cpu was stuck at a crazy low 400 MHz? I don't think his issue was about the heat.
Despite my distaste to MacOS, I went to the MacBook Pro this year after years and years of disappointing experiences with Windows laptop makers.
What was your beef with macos?
@@tttyyy949 There doesn't have to be any "beef", but many people just don't like the look and feel of a different OS. I'm kind of in the same camp. I always feel frustrated with MacOS. I don't hate it, I just like Windows more.
@@BETEP-gw7qp fair enough. But don't focus on 'beef'. It was just quick question.
@@tttyyy949 i have a mac m1 ar, a windows machine (5950x) and a linux box. From a hardware POV, the mac is N1 without a doubt, but the OS is just a PITA to use. Process vs windows oriented, usability is a nightmare sometimes when wanting to get basic shit done, like minimizing all windows and so on. 2c
MacOS is incredible. I don't like iphones but I always use Macs, great computers.
Dell has awful quality control. I don’t know why people keep recommending them, or why people keep buying them.
It’s insanity. Stop buying from Dell.
It’s because there’s little choice if you want a sleek and modern Windows alternative to the MacBook. Sure there are others, but most Lenovo and Asus laptops feel generic and look cheap, but this laptop is like the Galaxy S phone if the MacBook were an iPhone. It’s a popular alternative that’s even more stylish and cutting edge in design.
That said AMD and Apple chips are far more efficient on battery, so Intel only models are off putting but XPS models feel well crafted and it’s a shame they can’t get their quality control act together. These are beautiful laptops.
@@User-cb4jm Dell lost that sleek and well crafted crown with the XPS 9315 & 9320. Now they're just a poor man's Apple with more QC issues than even Apple. Heck, Lenovo NEVER had this many issues on a SINGLE PRODUCT. Their ThinkPads are legendary for a reason!
@@User-cb4jm Form over function is Dell. Apple has gotten much better post Jony Ive.
@@User-cb4jm Have you used Thinkpad X1 Carbon or Nano, they look sleek and are lighter than macbooks. and they have Best Quality Control than any windows laptops.
I am honestly not surprised, ever since they released the XPS 13 and 15 redesigns in 2015, their quality has been taking a nosedive ever since. Apple, Microsoft and other brands from Taiwan and America have better quality control than Dell.
I loved the 2017 xps 13 in gold…for the 1 week I could put up with the issues. Returned it and swapped for another and same damn problems occurred. Been happy with my Surface laptop since then. Looks like Dell is still going through it
@@Sleepyboiwonder surface laptop is also shit quality you just got lucky. All pc oems are about the same level of mediocre even for their "high end" lines
@@chuboasshippo2181 luck with Surface - 2
Bad luck with Dell - 3
@@Sleepyboiwonder solid choice! While they are not perfect, they do have some great qualities including better reliability which is better than it used to be.
@@Sleepyboiwonder Dell is literally the Chrysler of the Laptop world, its so bad.
We need more tech youtubers like you who aren't afraid of highlighting serious issues down the line with new products. I was almost considering getting an XPS 13 Plus after seeing other youtuber's reviews, but now I am reconsidering. Thanks for this video
"Not All Heroes Wear Capes".
Thanks for bringing this issue to light. Now I'm confident I'm going to cross this out of my options list (I'm leaning towards the Lenovo Yoga Slim 7 Pro right now)
Hope you do more "After the hype" content for Top End Ultrabooks!
I've got the 2021 model of the Yoga slim 7 pro (oled, 512gb ssd, 16ram) and it is increadible!
Highly recommend it.
For 1300bucks,also check out the asus zenbook s13
@@yahyashafqat7352 nononono plsssss, i have that laptop, its awful. heats up like a bbq, screen frame in the top left corner broke, a screw fell off on its own. Bought it brand new, never dissasembled it. Stay away from zenbook 13s. Burned a LOT of money, worst mistake i ever made.
@@Antonioruzin dam. Didn't know bout that. Did consider it when buying a laptop for my self but instead got the new g14 at $350 off. The absolute best decision I made. Extremely powerful with splendid battery life. I cant think of a better laptop. If you find it at a discount get it. If not get the 2021 model. That amazing too especially for only $1000 when its on sale which it often is. Silent operation and fairly thin with single hand lid open.
@@Antonioruzin I fucked my 2021 g14 by spilling a shake on it. Ugh. They were kind enough to replace it though
You are one of the best few laptop reviewers out there. Standing out and telling the truth is always appreciated. Most people cant' be fooled anymore with fake sponsored reviews. You can spot them from a mile away. Keeping the flaws for yourself in order to keep receive units helps no one, except of course the manufacturers. Dell pull it together and should keep sending you units in order to make you change your mind. Keep up the good work!!!
I bought a regular dell xps 13 back in 2020 and had to return it. THREE TIMES. Quality control for consumers at Dell is abhorrent, and I'm never seeing myself buying another Dell product in the future, no matter the fancy looks and reviews.
Be fair - their monitors are excellent.
@@hindesite I've never used one tbh
Then again, I dont think much can go wrong when making a monitor. (Tho I'm not giving Dell the benefit of the doubt after my experiences with them)
Thats why Im thinking of getting one of those HP Z Book Fury because of the excellent warranty plus the all metal structure WITH military grade testing, although I will pay a BIG premium I can get at the least 3 years warranty for free.
@@hindesite Agree, monitors are really good. XPS laptops - not so much :)
@@hindesite they use cheap capacitors on both the psu and lcd control board. When these fail, the monitor goes in a landfill as not many people have the skills to do a repair.
Actually, you can switch the storage mode from RAID to AHCI in BIOS and install Windows without any additional drivers.
Yes that is true, and I'm aware of it. I believe I hit issues with that approach before. I can't recall what the issue was right now though.
Yes. I normally use AHCI instead of RAID (specially for clean windows install). And another workaround for the "No Network card found" during clean Windows install (in case you don't have a ethernet cable connection/adaptor), is to press [Shift + F10] on “Let’s connect you to a network” page, and In Command Prompt, type: OOBE\BYPASSNRO (it will bypass the network verification and will install windows with a local account and after it's installed, the network card will be installed and it can be switched to Microsoft Account.
@@lolato2 good looking out! Thank you
I have tons of issues with an older model of xps 13 and dealing with their warranty department was ridiculous. All they wanted to do was blame everything on me when the issue was clearly a design fault, covered by warranty and well within the warranty period. I expected much better considering how much I spent on tricking out the specs. The only thing they saved was a few bucks but lost any potential purchases by me for the rest of my life.
My 9380 has been flawless for over 4 years, it's really hit or miss
My Dell XPS 9310 was also my worst laptop purchase of my life. Never again. I'm switching to Mac soon. I have never hated a laptop so much. The performance of this relatively new laptop is so damn bad. Software, hardware, performance, just so many issues.
Had the 9500 and can confirm the exact same thing. Absolutely terrible machine for the price. Could understand if it was half the price, but my current MBP 14 M1 is just out of this world compared to the XPS machine, and it still cost less 🙂
@@happydaydreamer1 agree. I always wanted an XPS so desperately... Even my cheap Xiaomi laptop was way better than my overpriced XPS.
It doesn't have enough cooling capacity to house Intel alder flame
Should have gone amd
Umm no?
It runs 1260p at 30w sustained altho 93c
Pretty good for that chassis
I initially wanted to get one but after reading about so many issues with the XPS 13 Plus, I changed my mind. Hopefully Dell would fix all those bugs ASAP bcuz I would still love to get one.
Were the problems with this laptop resolved in some software update? Im looking to buy it but after this video im concerned
I have a Dell XPS 17 2021. I love this laptop, but I bought two and returned one. The first one had issues, and the packages on the INSIDE was dirty. Now I have backlight issues, and random restarts. These laptops will turn on and shutdown randomly when closed and in your backpack. Dell has good support, but their repairs don't address the issues, and the quality control is absolute trash. I'm so glad you said something because Dell does not deserve their reputation on reliability they seem to have. I have had the most issues with Dells over the last 8 years. More than any other brand.
I love the XPS design, but I knew this would be riddled with issues as with my previous XPS. I'm using the new MacBook air and couldn't be happier.
I love my MacBook Air and I’m not exactly an Apple lover. I just like high quality stuff that lasts.
Dell used to be great at this. My Dell XPS 12 still runs pretty good. Dell XPS 420? 12+ years old and, while sluggish, doesn’t crash and is still usable.
I have the M1 MacBook Air and feels fresh still no issues
My best friend loves his M1 MacBook. I honestly feel these are just in a league of their own when comparing to XPS
Absolutely brilliant, brilliant review. These scammy companies that sell broken products completely deserve to be exposed.
Dell should’ve spent the money they did unnecessarily creating the XPS 13 Plus on better QC for existing models. The 9300 was a great refresh to bring it into the 2020s, just stick with that design for 4 years. We didn’t need the 13 Plus, spend that money on making the 13 perfect.
They need all the help they can get anyway, anyone who can use macOS is gonna go Apple Silicon for proper battery life and thermals, or AMD if they need Windows. It’s a more competitive market these past couple years, they need substance and reliability beyond good design.
They had never done that and will never do that unfortunately.
This channel is criminally underrated.
Hi Josh, thank you for this helpful video. I have this problem with my Dell XPS 13 Plus (32 gig RAM, no OLED display, and 1260P). The problem (throttling to 0.4Ghz) only occurs when using the internal speakers. No issues when using Bluetooth speakers. I have reported this problem to Dell support, and after completing all the steps they suggested, the problem still persists. They will escalate this problem to the engineers, but honestly, I don't trust that they will find a solution. I have also realized that the problem disappears by using ThrottleStop 6.5 and activating SeepShift to 32 (no disable turbo option), and the overall performance is greatly improved. The clock is always at full speed when using A/C. I have not tested this solution when using the battery, but I would need to adapt the battery profile to reduce battery consumption. In any case, I will provide more info from my side or from Dell's engineers. Thank you for your channel.
Your honesty is essential. If you had to go through this process to fix your laptop, what would I, a novice, have been able to do. I have a heavy workload ahead and I wouldn’t have had the time or computer knowledge to get through it. I have a quote for this laptop in my inbox. Will definitely not be purchasing this laptop. You have literally saved my sanity by alerting me about this issue.
Windows laptop makers and Intel should calm down and understand that they haven't attained Apple's level of mastery in 'thin & light' and 'fast' laptops. Instead they should just choose between them or find a happy medium. Also, this new design would still be great if the laptop were a bit thicker.
But... Apple... failed to solve the throttling issue forever and then ditched Intel processors on laptop afterwards
@Garrus Vakarian Yes, they ditched Intel, which is not acceptable on Windows laptops
@Garrus Vakarian You probably don't understand how fundamentally horrible if computer switches to ARM, it's all about the software. If a freeware that is no longer getting developed, then switch to ARM means that software is forever lost (I actually have 5 of this type of programs on my PC), is not just about Word, Excel and Powerpoint, Windows computer does way more than a Mac. Some people had to get rid of their Mac in University because the software is Windows (x86 processor) only
@@jcgongavoe337 ARM is literally the future and companies are trying to move away from x86 slowly as time goes on.
@@mxngosvision Enterprises sure have dedicated servers to do a single task, so they develop ARM software just to lower electricity bills, and thats it. ARM has no compatibility compares of decades of software accumlation in x86, imagine developing an AAA game on ARM and laugh
Thank you for making this video. Not many RUclipsrs call out companies for their wrong practices. Please continue making such videos!
Josh is not happy guys
I love Josh
Thanks for being honest, Josh! That’s why I love your channel. Now I realize it’s a true gem in the world of selfish RUclips laptop reviewers who praise literally every laptop just to get review units for free.
Appreciate your additional words on this product. Would be interesting to see what happens if you run Dell's driver updater and see if the problems re-surface. Also, because you didn't mention it, you can switch the system drive out of RAID mode to not need the additional storage driver when re-loading Windows.
Thanks for always saying the truth Josh. Others never have the courage to say truth in fear of making the companies unhappy.
Something to add:
Dell likes to set their SATA configuration to RAID instead of the normal AHCI/NVMe
Switching it to AHCI should allow you to reinstall without needing the Intel Rapid Storage driver
why would they set it to raid when you have a single disk?
@@eggnogg8086 I don't think anybody knows. They've been doing that for years
Thank you for the video! I recently purchased a new laptop and I seriously considered the Dell xps plus. This confirms that my choice to buy a thinkpad was a good idea.
Most of these issues look like software issues, could be hardware issues too, but could be fun if you can install Linux and see how it performs.
Look, I'm probably never going to get a review unit from Dell after this video!
That's a really bold statement, Josh!
This will make your mother and the entire community very happy!❤
Haha this has a similar tone to the first few mins of my upcoming Dell G15 review, I guess it runs in the Dell family 🤔
Looking forward to seeing it
Truth hurts, right dell?
Well done Josh for being honest with your viewers.
I salute you 👏
DISPLAY FALLING OUT (Update): Hey, I went into Best Buy yesterday (Wednesday, 08-17-2022) and the second thing I did after trying out the keyboard/trackpad, was close the unit to hold and feel the laptop. When I opened up the laptop, the display completely fell out of the enclosure. Unless this was the same Best Buy, this happened to another display unit as well.
I absolutely adore my Dell XPS 13 9310. I had a few bugs at first, but Dell support was able to remotely solve all of them. Great laptop, not a single issue.
Thank you for your courageousness in speaking the truth about this. I was considering this computer but now its out of the running. Thank you Josh! You saved me thousands of dollars.
I commented on that XPS 13 Plus -v- MB Air M2 video that choosing the XPS was an eyebrow raising conclusion. I was onside if the keyboard on the Mac was not objectively working for you, but choosing the XPS was not something I expected. The reason was my own research suggested that the XPS 13 Plus was a hot mess on the internet. Where as the MB M2 256GB drive issue was a storm in a tea cup, lots of buyers were having bad times with the XPS; real and present.
In all the M2 reviews on YT everyone was making much of the SSD, yet the XPS 13 Plus reviews never mentioned the many known issues. I suspected that the YT cabal was at it again and it is nice to see this mentioned now. People can still buy the XPS 13 Plus, but these QC problems are worth being told about. So my suggestion is that do not buy the XPS until the problems are resolved, and let us be honest, W11 (MS) has still been unable to optimise the little cores in the 12th-gen, so all in all, it may be worth giving this gen a wide-berth. In fact, I bought a SP8 (11th-gen) instead of the 12th gen mess for a big discount (£400 off new).
It's not a surprise at all, Dell is a disaster, notably the XPS series. I don't know a single person, in the laboratory where I work, who doesn't have a problem with their XPS 13 or 15.
Mine has a 8th gen i7 and it's impressive how hot it gets when browsing or watching a youtube video. Moreover, the trackpad doesn't work anymore and Intel Support Assistant doesn't work properly neither, since several months it can't find any driver or display any information about the PC.
My girlfriend's XPS 13 7th gen i7 has also problems with heating and with external devices.
I wouldn't recommend buying a Dell XPS to anyone, they're an absolutely catastrophe.
Well I’ve used just about every xps model & found them totally usable. Qc is a problem but as long as yr a little techy all issues can be overcome mostly. 2 rules with xps, clean install & undervolt (or something along those lines)
It seems I lucked out when I bought my XPS 13 9343 back in 2015. It's still going today without issues, though it is showing its age now. It feels like over the last several years I've only seen bad and worse when it comes to Dell quality control.
That XPS from 2014 I also had in Job 2 years. So nice. Only after 2 years in dirty conditions the fan got louder. But you can easy install new fans.
After 2015 they got coil whispering. 2016 I bought and send back after 5 days because auf coil sounds. Before I ordered I asked if problem still exist. They said noy but it was awfull.
Now I gave with 9320 Plus next try. Now video RUclips stop. 😒
Same - the 7 year old XPS13 that I'm currently using as a stopgap has seen hard use and is still great (for an old slow laptop). Being able to easily replace the battery and SSD are also a big deal.
Not a Dell (never had one, mostly ThinkPads and for past year an EliteBooks) user but most likely these are software/drivers realted with Windows 10/11, which may be the end culprit. The speaker may be the hardware issue easily. Dell should do QC on their drivers/Windows compatibility before releasing it via their website on Windows update.
I’ve noticed that it’s usually Dell’s “value added” software that causes the issues.
I never had to uninstall so much of their crap and spend so much time updating anything on a Dell before.
@@justSTUMBLEDupon I'd probably just wipe the drive and clean install the windows as a starter when I unbox it. Sure it takes a bit of time to install all the drivers but it's not really that big of a deal.
This would never happen with a MacBook Pro. Dell QC really need to improve
Every laptop has it's own issues, MBP is not perfect
@@c4me540 no laptop is perfect but laptop that fails to play a video properly is unforgivable. Total lack of basic quality control and testing which Dell is guilty of.
Long term reviews are very important. Thanks.
A rare gem on RUclips. Hadn't known you, now you have one more subscriber! :D
Been watching your reviews for a while now. The consistency I've noticed is that Dell always has issues with something... The last issue I remember was their mechanical trackpad was very unreliable. And the overheating of their laptop models is unacceptable. I will never buy a Dell.
This is such a good, honest review. I was considering which laptop to buy last year and I’m so glad I never went with Dell.. honestly it’s almost offensive to have to deal with these many issues after spending over 1k on a laptop
I like your honesty, which is not provided by many other reviewers on RUclips
It isn't only this specific version. These EXACT same issues happened to me on my Dell XPS 17 2021 fully speced out. I went through the return process so many times. I didn't do what you did, but when I reset, instead of having it use the version it had come with, I selected the option to download from the cloud. I did have to reset it around 5 times before it became stable and so far it has been smooth sailing.. It is super annoying that I paid SO MUCH and to have to do all this troubleshooting, but at least the build quality - in my opinion - is pretty good.
I've had nothing but QC issues with Dell in the last six months. Especially with the Latitudes with end users, the last only running for 48 hours and the drive died because it was put in crooked from factory. Out of 200 units we've had 40 have the motherboard go out.
I've had the exact same experience. The failure rates of these Latitude laptops are so unacceptably bad that it's caused me to try to petition that we switch away from Dell and go with the Lenovo ThinkPads or HP Elitebooks. It seems that every other day in our US branch, we find out that another thunderbolt controller, motherboard, or other random component on these Dell laptops has failed. It wastes our help desk's time dealing with Dell technical support.
When I worked at a company that used Lenovo, it was fairly rare that we had to call in a laptop for warranty service and this company had far far more employees than my current employer.
@@whenhen I'm trying to get them to go Lenovo and get rid of Dells for future purchases. Had them get me Thinkbook G15 Gen 2 and haven't regretted that decision yet.
It's weird to see your last review (MacBook Air M2) end with basically saying "It's great, but I"m going to stick with my Dell XPS 13+ 9320" and then follow it up with the XPS 13+ long term review that starts with "I am NOT happy!" That was literally the first thing that came to mind 10 seconds into this video. Guess I'll watch the rest for the details.
Finally somebody is being honest about their products. The 9310 had the issue where turboboost was permanently disabled through a BIOS update because when on, the screen would flicker in a most maddening way. This in their expensive flagship product and practically nobody reported on that. 🤷♂️
I smashed that like button and subscribed. I just feel better having you on my side. Thankfully, I'm not dealing with this but it's because I just saw this excellent and informative video. I swear this laptop is right now in my Dell cart but I'm not going through with the purchase. Dell needs a few more months to sort all this out. Anyway, thanks a bunch for saving me the headache.
To viewers watching this video, I just got the Dell XPS 13 Plus yesterday with display gap issues, a dead pixel, fans scraping against the bottom chassis, a high-pitched coil whine (to the point of hurting my ears), graphics driver glitches, and speaker popping. This is after the same exact Windows UFD reinstall that Josh did. If you think the reinstall of Windows could fix most of the software bugs, think again! For me, it did not work, and hardware quality control is still a problem. My recommendation is to avoid this laptop at all costs.
I had a Dell one time several years ago with several issues. I wiped it and didn't use any drivers or anything from Dell and it worked better too. Doesn't seem like anything new, Dell is Dell
This is why I've subscribed to Just Josh. Your video are the best
Wow. I feel like I don’t ever see reviewers ever talk about this kind of stuff. Thanks so much for putting the word out there when no one else will. Well done.
Been using Dell xps 15 9500 for a year now and I have so many issues since day one from wobble trackpad, vibrating speaker, screen freeze, internet connection issues, audio issues, battery drain while sleeping and much more that started to popup after using it for a while. For a laptop that cost $2000, the experience so far has been dissapointed and I won't purchase dell laptop again in the future. Cool looking laptop, unfortunate that there are so many qc issues so much so that it's not worth it anymore for long term usage.....
Same bro, Hardware might be good but All the installed Dell Software is absolutely Terrible, this thing runs lightroom slower than my 2012 Desktop Computer i bought second Hand with an old ass i5 and ddr3 RAM... That's a JOKE
Thats why Im thinking of getting one of those HP Z Book Fury because of the excellent warranty plus the all metal structure WITH military grade testing, although I will pay a BIG premium I can get at the least 3 years warranty for free.
Sometimes looks kill. Definitely the most aesthetically pleasing laptop to behold with its futuristic and compact design. Too bad it is a furnace. Thanks for the vid because I really wanted this laptop. My OMEN laptop is running like a champ. That is all that matters!
Furnace because they went with Intel instead of AMD.
Awesome video! Waiting on my Lenovo Yoga 7 Gen 7 with a Ryzen 7 (a lot of 7's!) to come in about a month. Picking a laptop these days is a minefield, so you're doing a great job helping us navigate it all.
Thank you for this, Dell's quality control is an absolute nightmare and more people need to know it. Got an XPS 15 in 2019 with a 4 year warranty, and I've had to get 4 system exchanges to a brand new one, and 10-15 replaced parts total. All before getting past the third year of the warranty. Always breaks within months each time it gets fixed. One time after a motherboard replacement, they sent it back from the factory with a broken fan controller that was always on full blast straight out of the box, this immediately showed up on the bios diagnostic, *They did not even check the bios diagnostic before sending it back*, they do not have the most basic quality control measures.
Thank you for bringing up this every day issue that most users will actually experience, imangine buying a laptop at this price running windows native and this happens. id expect this maybe from a low end 1k budget laptop but not a top of the line windows ultra book considering its oriented towards bussiness. Running a 2016 macbook pro 15 my self prenatally with windows 10 boot camp and its been flawless
Always love the honest review josh 👍
Hey Josh,
Thanks for your "After the Hype" Videos. And a 2nd Thanks for bringing these so many issues with This wonderfully designed machine. I was leaning towards this -vs- the MacBook Air m1 (or maybe m2) but now atleast I am dead sure it is NOT going to be Dell. Dell should have a dedicated media+review team to watch such videos like yours here so that they can put back some sane sense and logical reasoning back to their QC/QA teams who (I dunno) maybe test the efficiency of these machines doing what? Playing Solitaire Card game and MSpaint and Notepad stuff?
Gosh, I really want your channel to hit 200,000 subscribers with such amazing videos and NoNonSense, StraightToTheDagger reviews. I am a Data Analyst (working extensively on Microsoft MSSQL Database along with BizIntelligence tools like Tableau and Heavy Excel too). I am glad you bring this up on the plate As a stern warning else it was all moneyDownTheDrain for so many chaps like us.
And Hey, Say my Namaste 🙏 to your Lovely Mom.
One last thing...
Have you also compared the MBA M2 vs the MBP M2 as well?
Do take very good care of yourself Gentleman.
🤜🤛
Cheers and e-peace...
I work a lot with Dell and before giving a laptop to the user, I'm always do a clean windows install. Switching the storage mode from RAID to NVME will make the drive appear in the windows installation wizard without the need of installing the rapid storage tool
A few years ago, my office purchase a Dell AIO desktop PC. Thousands of units. After several days and weeks after the installation was completed by the vendor, around 30 units (as far as I know) was dead. It was unusable. They had to replace the unit with the new one. Many complaints about the on board webcam and mic not working. Some even come with a dead hard drive and loose USB port. And the damn PC is painfully slow. To the point where you can’t do almost anything with it. I won’t buy anything Dell.
2mins into the review and it is already so helpful, thanks for this Josh! Unlike other reviewers, this long term video review is helping me make a better informed decision.
Edit: I am thinking of this or the M2 Air, when you mention it in this video I can't wait to see your comparison come out!
Thank god! I'm so glad I ditched my idea to get an XPS 13 and got the good old reliable X1 carbon instead. Never made a more fitting life choice!
Even though the audio pop was pretty inaudible, the sound of the speakers seemed unreasonably sharp and piercing, which definitely shouldn't be therer
hats off, Josh 🙌🏻
Dell is known for its quality deficiency
Thanks Josh for bringing this to our attention. Actually, I've had the same thing happen on my 2-week-old Lenovo Flex 5 7th Gen (Flex 570 AMD in Japan). It takes a full restart to get the videos playing again, so it could be a Windows 11 thing. After contacting Lenovo, I was instructed to do a 10-second power off, restart, power off, restart procedure that seems to have fixed it for now. I guess time will tell. Keep up the good work!
Made me a subscriber
We need more follow-up honest reviews living with these machines
Respect! Salute for calling a spade a spade. Dell has been, for some time now, relying more on its brand value than on the quality of its products. To be honest Lenovo has been making much better (read reliable) products than Dell. Now, I have to share this video with the Dell fanboys. Thanks for making this video.
I've had the same thing happen on my 2-week-old Lenovo Flex 5 7th Gen (Flex 570 AMD in Japan), so it's not just Dell..
Wait... there's such a thing as a *DELL* fanboy? I only use Dells when I have to for my job lol.
Appreciate your honesty. Really wish there was a windows laptop on par with the ARM MBPs.
Josh, I completely agree with you. Dell and heating is a match made in heaven. My new Latitude 5411 started to get super hot on the first day. I took it to the service centre and they refused to repair it, stating that in-warranty laptops are repaired by Home Support. I contacted Home Support and they asked me to update drivers, knowing that it was a hardware issue. After 4 failed contacts, they finally agreed to send an engineer on the 5th call. It's been more than 2 months and no one has come to repair the laptop.
I have shifted to Asus and no longer care about Dell. BTW, they're still collecting parts for the in-warranty laptop to repair.
Thank you for doing this follow-up review! I almost purchased this laptop until I saw your comment about about the throttling issues so I waited for this video to come out. I’m so glad I waited. I love the look of the form factor but I don’t have the patience to deal with doing a clean Windows install so I will look into other laptops to buy now. Thanks for this honest review, Josh! I enjoy all your videos!
They should've went with AMD 6800U rather than this Intel BS
I don't understand Dell's obsession with Intels.
@@AryanSingh2512. Intel pays them to do just that. They even got sued for it.
@@AryanSingh2512. yeah they keeping putting these overheating CPU inside these thin chasis
That's why I think Framework laptops are the way to go. Yes there's some hardware issues, but the company is incredible in dealing with them. Specs are similar to the XPS 13.
For me, owning this laptop for about 3 months as a college, I so thankfully discovered the "my dell" application and in the power settings found the fan/cooling settings and set it to cool. The fans rarely get loud and the laptop stays cool, I have not experienced throttling, also battery life has not been an issue for me because I almost always run it with battery saver on and I have survived 9+ hour days without charging except when I get back to my room. On the other hand, I been having issues with the trackpad being HELLA buggy, and that has not been fun.
edit: for the record, I have the i7-1280 chipset with 16 gb of ram, 1tb of storage and a touch screen. I called dell when the issue first came up. they didn't help much, although they tried, but they did show me how to run a hardware scan when restarting the PC that actually fixes the trackpad issue every time. It also is very clearly a software issue, and I just now have installed 5 driver updates that dell very recently dropped for this laptop so hopefully that fixes it. It is a new device with new tech and a new form factor, so I am not surprised that I had issues with the trackpad, I just wish they actually made sure it was all good before shipping customer devices.
I had also reinstalled windows but It was not a full clean reinstall with all the steps he took, it was just a normal reinstall through the windows settings with the "delete all files" option selected.
Really appreciate your honesty, even if Dell won't send you any other device to test. Thanks
This is what happens when you put more money into marketing than spending on the product itself. I've certainly seen Dell ads than for any other personal computers. It even beats Apple.
Dell is merely a system integrator here, assembling laptops from multiple parts. Many people buying Windows laptops don't realise just how many vendors are inside. Hardware manufacturers (wifi, graphics, etc) usually don't care about individual customers and send them to each other and back when things go south. Application-wise it's even worse as various software vendors have different release schedules, not necessarily in line with Microsoft releases. As a result, there is no such thing as a problem-free Windows laptop, never has been and never will be. There is no way around it.
Hardware having pieces from many vendors is nothing new - not even to the computer/laptop world. Apple doesn't own its own factory for every single part in its laptops, but rather they maintain attention to the quality that they're getting from their vendors. To me, Dell's problem is just a general lack of care about the quality of the product once its in the hands of the consumer. Its not the consumer's job to fix cost cutting of the manufacturer(s) - especially when they pay top dollar for the product.
@@richardm123 At this point, we don't know whether this was hardware or software related (or both). I totally agree with your comment though - this is Dell's design dept to make sure all components are integrated and work together. It is also Dell's QA job to test, identify and remove any fault before shipping to customers, so they don't have to go through what we saw here. My comment was to focus on the long-term user experience, which for Windows laptops can be particularly challenging to individual customers. In our profit-driven/corner-cutting world, there is no way 10+ SW/HW vendors would collaborate with each other to provide a smooth user experience. Last, but not least, I also had Dell's laptop back in the day - my atrocious experience with their customer service prompted me to comment on this video.
It is asinine that the average consumer would basically need to learn to perform a clean install just to get a reliable experience with this thing. Even if it's a great product after you perform a clean install, it certainly doesn't deserve any accolades for not being great out of the box. This kind of long-term testing is great and honestly should be more valuable than initial reviews that get posted after only a few days or a week of usage. I've seen products go from horrible to great, and I've seen products go from great to horrible. And most often it's the latter, but reviewers are more often incentivized to post at embargo and move on to the next thing rather than come back and revisit.
Well, I think the ability to perform a clean install should be required from any Windows user. I am not a hater, but it's a fact that clean installing saves you from a lot of issues down the line. Knowing how to perform one is really not that much asked.
Of course, a product should be set up and ready to go out of the box. However, I knew that manufacturers tend to mess it up and went with a laptop without an OS installed at all. Then I definitely know what's up with the operating system and what software is installed on it. A big plus is avoiding any bloatware you don't want (excluding those included in modern windows...)
I'm an IT Support Manager and Dell is our laptop supplier. We tend to get the Latitude 54xx and 74xx models. I've been unhappy with their quality control since the released the 5410 and 7410 and newer. They're loud, hot, the keyboards aren't flat, power buttons aren't seated nicely, the trackpads have even been loose. I bought some Lenovo ThinkPad X Carbon G9, exactly the same hardware specs as the 7420 model we've been getting. Same processor, same clock speed, same amount of RAM, same SSD size. They run soooooo much cooler, quieter, faster (because they're not getting as hot) and haven't had any issues with things like sleep, blue screens, audio dying or sound popping/crackling etc.
Why is Dell being so shoddy with their quality? It's not like I'm buying a £300 laptop from Acer for goodness sake. I'm spending over £1000 per laptop for colleagues in a business, where we need laptops to work because, you know, we need them to DO work! It's so frustrating and infuriating!
Dell, do better.
Haven't heard anything about this except on your channel. As a happy Dell XPS 13 Plus owner, wondering if I got lucky AND Dell addressed QC issues? The biggest problems I have on Windows machines stem from Windows 11 itself esp. resuming from standby.
Dell need to thank you for pointing out their problems, it gives them a chance to fix them for future products, because otherwise they are not going to get repeat custom. Thanks again. J
I bought myself a Dell laptop a few years ago. It was a big moment for me, this was the first new computer I had ever owned after a long string of used and hand-me-down systems.
Right out of the box the keyboard had multiple keys that didn’t work. Instead of replacing it, Dell sent a technician down to look at it. He replaced the keyboard; which worked great. But he damaged several other ribbon cables in the process, which left me with a non-functioning trackpad.
That’s when Dell sent me a new laptop. This one had a misaligned matte coating on the screen, leaving an uncoated edge in the upper-left corner of the display.
Then they put out a BIOS update that completely messed up my RAID0 SSD setup, costing me everything that was on the drives.
Finally, a few months out of warranty, the battery failed, swelled and cracked the palmrest.
Never again. I’d sooner shit in my own hands and clap than buy anything from Dell. They couldn’t pay me to take a Dell computer at this point.
I actually saw this video the day it came out and I had to do some self thinking. I love the design of the XPS 13+, how clean and how sleek it is. But after watching this review and after considering my options for the past 4/5 days I finally cancel my order and instead ordered for an Asus ROG Zephyrus g14 instead. Thank you so much for your transparency.
Thanks for following up. I am so sick of seeing hyped up reviews of products that turn out to be rubbish - and this is coming from a very pissed off Alienware 17r3 owner. The 17r3 was a nightmare product for many users - I will very likely never buy another Dell laptop (their monitors are excellent though).
Literally have this in my cart right now. You couldn't have released this at a better time. Thanks for saving me a major headache!
Great video, I had an XPS 13" a couple years ago, same issues you're explaining. Even my Asus M16 (fresh install of windows) has a glitch where the iGPU on the 12900H downclocks itself (not due to heat). So I'll see 70% usage while watching RUclips and have to restart to fix it. This usually happens after the laptop has been in sleep mode, or I've used it on battery and then plug it back in, but it's more random than anything else.
Finally someone mentioning the pooooor quality control of Dell. I had terrible experience with XPS15 and XPS13 straight after unboxing them. Sticky keyboard, faulty powerbutton, static noises and one of the unit blue screened at Windows10 first time set up. Really wonder how laptops with such unacceptable quality control are still on market with an experience price tag.
That's insane. I've been using an HP model 15-ef2013dx from best buy out 12gb or ram for under $450 6 months ago. I'm having zero issues and I do alot with that laptop.
My XPS 15 from 2017 had the same problems. All fixed by a clean install. Works still today
Hi Josh, was looking for videos comparing XPS 13 and Surface Pro 2-in-1 for work purposes, and stumbled across your work. This tidy comment for algorithmic purposes ends with one word: subscribed. Cheers from Montréal, excellent job.
Thanks
@@JustJoshTech ! If you want to tell us which is the best 2-in-1 for non- programmers, later, I'd watch that too. ;) I think I'm getting a Surface Pro 8 i7 instead of the 9, ie moderating the price à bit.
As a Dell technical manager im ashamed..
Im aware of the need to reinstall windows once in a while...
BUT TO REINSTALL ON SUCH NEW HIGH END F*CKING EXPENSIVE LAPTOP FOR THESE ISSUES, AND THE EXTRA STEP TO DO SO WITH THE IRST DRIVER!!!
Im sorry on behalf of our engineers for making all this pain and not fully testing it and releasing it just to "RENOVATE" and "SHOW WHO'S THE BOSS"
I hope You'd read this comment.