The Rise And Fall Of Yelp
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- Опубликовано: 27 мар 2019
- When Yelp went public in 2012, the popularity of the review site was quickly growing and its stock soared. But it’s been a rocky road since then as advertisers fled the platform and as competition has increased from Google, Facebook and others.
Watch the video to hear the story of Yelp and learn why the company has lost its 5-star rating.
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The Rise And Fall Of Yelp
How much do you use Yelp? What app do you use for local reviews?
@Keon Jukes "We won't put a end to fake reviews.."
By golly, you're right. The app failed already.
@Keon Jukes You might want to adjust the other several hundred replies before the rest of the internet catches on.
Your grammatical mistake + spammy behavior might have already buried the potential success of your app.
I use Trip-Advisor and Google or plain old Internet
I only checked yelp once in the last 6 years because vice made anew series where they went to the worst reviewed places on yelp.
I use google reviews, ya know, because I'm already using the service...
@Keon Jukes Filming inside someone's business is absolutely going to be a giant problem. Are your users going to ask for permission first? Also, it's a very specific and a very small demographic that's going to be okay with selfie reviews, you guys are going to pigeonhole yourself right off the bat because of that, not saying that that's a deal-breaker, but it's a problem.
I have 16 reviews for one of my business and the only 1 negative review is being shown and the 15 positive are hidden because I refused to pay for their monthly marketing plan.
And dont worry because I wont see a single one of those reviews unless they're on google.
Maybe no wonder why Yelp's review pages look sparse compared to that of other websites e.g. Google Maps, HungryGoWhere (which also offers information about promotions)
Had a similar experience.
I’m in the same boat
I used yelp and was top reviewer for 3-4 years. Then I found google reviews to be more honest and as a business owner, I saw too many pitfalls. I haven’t touched it since 2015-16. I hope it does, lol.
It has good intentions initially but over the years, meh. Like MySpace for restaurant reviews: obnoxious and shady.
YELP fell off for me when Google reviews was integrated into Google Maps and I could start leaving reviews on Google Maps. It's much easier and more intuitive and less app-clicking (I can get the menus, phone numbers, pictures of items, recommendations, etc) without leaving Google Maps. That simple.
THIS. Google is an 800-pound gorilla, Yelp is an ant underfoot.
Integration and simplicity, that's it. That's why google is ahead. Yelp could just become another site that recommend this and that if they doesn't keep up their pace in innovation.
lol. right Google is awesome!!
Google reviews are not moderated. There have been multiple times where lots of people just left joke reviews because there is a business with a similar name in a movie or something.
Google maps is better, Yelp is the MySpace of food reviews. Also I had friends who worked there and the pressure they’d tell me they were under stressed me out more than my own job.
whenever I use yelp, I feel like I'm using an app that was made a decade ago
right! it is oddly old and clunky looking
ruclips.net/video/pDlR_ccnZww/видео.html
Same
sounds like facebook
Never force ppl to download an app to access information. That’s what killed them. There’s fewer things more annoying and shady than that
Completely AGREE!! I've noticed that too when I was trying to leave a feedback on a business using maps on an iPhone. It was forcing me to download an app, and I said no, so they've lost a customer review right there. And I'm pretty sure there are millions out there who refuse to download it. They should have let me use a simple web browser to do so. Oh well....
BS. Google apps must be downloaded. Oh, wait, they own the mobile platform in Android so they come loaded. That's a competitive advantage and a monopoly practice.
Patrick M exactly is so annoying
Bill A no? I have apple and I use google maps constantly with my web browser. Google will suggest you use google maps but they still allow you to use the mobile app. Come to think of it, I can’t think of a function google forces you to download an app for. I again, have apple and can access gmail, docs, images, google translate, maps, all on safari and don’t have to download an app.
Apps are a waste of space
Yelp repeatedly harassed my friend who is a small business owner, hounding her to purchase an expensive ad package. After she kept turning them down, they removed over 100 of her 4 and 5 star reviews and said that if she wants them back she has to buy the package (well over $10,000). I will NEVER use yelp ever again, and tell this story to every friend that I even see use the app. Screw yelp. I sincerely hope they fail as a company.
@Jay yeah because i have a ton of reason to make up an elaborate scenario for youtube comment likes. lmao conspiracy theorist headass
Very true and it has happened to many including a solo local roofer that I used that was amazing, and Yelp refused to post the review I gave him, despite the fact that my profile had numerous reviews, included detailed photos, and provided a detailed write up. The reason they wouldn't post my review...because there was a behemoth roofing business that was paying yelp loads of money to squash all of the competition. Since then I refuse to install their app or use their website.
Wow Yelp is just pure evil.
Deadass, I stopped using the site after being constantly redirected to an app I don't want.
Steven Rhodes same here
Yup. Just use google maps instead.
Me too
Same its so annoying and Google's right three and is free too
Steven Rhodes TripAdvisor🦉 is better than yelp
"Can Yelp survive?" Let's hope not.
They won’t!
Yelp can go to hell as far as iam concern
Should've sold for 1Bil when they had the chance.
ok captain hindsight
@Mike G They should have sold for 1B then invest in Google.
@Green Mills easy as big as Facebook. It had the potential
@@stoves5877 not really, Facebook is a social media but in the other hand Yelp only reviews restaurants
@@stoves5877 No way it has the same potential than Facebook lol
I had 21 reviews for my business. 19-5stars, 1 4 star and 1- 1 star review. I got calls from them to advertise with them almost everyday. When I refused for around the tenth time, 19 reviews were moved to the not recommended reviews and I was left with 1 five star and 1 one star review. It’s a sham company.
Same exact thing happened to us! We had 3-4 great reviews and when we refused to pay them 3 were moved to the not recommended section. We now have 2 stars. Crazy!
Is there anyone to report this to??
Yep. Similar story here
Same thing happen to me too. It’s ridiculous.
Same here refused to pay their overpriced ads, and my company lost all its 5 star reviews, SCAM
As an owner of 2 businesses, I can testify to Yelp's shady practices of pressuring me to pay. Whenever they would call, I would explain that legitimate customers' reviews were being filtered out, and their response on multiple occasions was to the effect of, "If you pay for X plan, then we can bump those to the main page." The same went with 2 false reviews written by a known competitor (our customers even confirmed the reviews were fake). From then on when they would call I would tell them that I was looking forward to joining a class action suit against them.
I cannot WAIT for Yelp to tank. Greedy, lazy, and full of himself Stoppelman will one day be looking at that original email offer from Yahoo and wishing he had taken the money. Pushiness never succeeds in the digital age!
surfgurujeff yes they are so shady to filter out good reviews, promote the bad ones posted by competitors & ask you to pay to fix it - just want to stay off of their radar all together
Yup. I was working with my friend to figure out what Yelp was doing for a few months. He got calls from their sales team 2-5 times per week. He refused to pay them. The results were exactly what you said. Legit reviews never surfaced on the front page, but weird nonsensical ones from users who had just one other review always made it to the front page. They claim they don’t do any of these things, but they literally operate like the mafia. Pay for protection. They lost their market share because they were being dishonest and pressuring businesses illegally.
@@DangerHighVoltageZap And the video didn't say if Stoppelman lost money by not accepting the Billion from Yahoo.
I’m no yelp fan but what you say is simply not true,
1. You cannot pay to have bad reviews moved to the back page!
2. You cannot pay to have good reviews moved up.
It’s all done with programming that quite frankly, does not work often.
@@emptypocketsjobs3545 yes it is 100% true what SurfGuruJeff says. I've had the same happen to me and I've heard from other business owners who had it happen to them.
As a small business owner, Yelp is the worst. They're sales calls verge on harassment, and the ability to manage your reputation is non-existent. Extortion in my opinion.
Signing up for Yelp as a business owner is like getting into debt with the mob. Atrocious, predatory business.
The only thing I use Yelp for is to read about the restaurants I'm watching Gordon Ramsey try to fix on television.
brilliant
Amazing!
Same 😂 and I check if they’ve closed
That's Genius
Amen
Yelp called me like 20 times a day tryna sell me ads. It was a different person each time. I started to pretend to be Disney characters after a while, cause I was bored and it humored me.
It's the same person every time for me
I got the same person sometimes but they didn't take no for an answer
Chris evo Same here. CALLS EVERY DAY asking if I’m the owner of my page and texts. Ugh
“Tryna”? Uh. You run a business? Riiiight
That's 100% an exaggeration, I've had them call multiple times a day or week-but what you're claiming is a straight up lie lol-why u gonna lie on here, just be honest-u got 1 to 3 calls a day not 20 pinnochio
2004: Yelp
2019: Help
LOL. 😂
2020: welp.
shilp
“Yelp” sounds like a synonym for vomiting.
-I drank too much, I have to yelp.
- can you hold my hair while yelping?
- my baby yelped itself after lunch.
Also, welp. The sound you make when you choose the takeaway that isn't good but it's what you can afford.
They should, like Amazon, have verified purchase reviews. Meaning, before you put a Yelp review, it should require you to be a verified customer of said services before you can review.
They could have a code for business that are printed on your receipt so when you write a review your are confirmed for actually buying something.
@@invictus_1245 that's actually a good idea
Its insane that they didn’t think about verified purchases process or some sort of system filter for the reviews. INSANE
@@invictus_1245 You buy something from anywhere now and usually there's a code that you can enter on their website and fill out questionnaires. So I'm sure it wouldn't be that far of a reach to do.
@@reeeech9245 it would also lower the amount of review bombing because they see a bunch of unverified reviews then the could realize that they hadn't bought something. Alternatively they could push reviews that used the code to the top.
Google offered 500 Million to Yelp and Yahoo offered 1 Billion .The CEO of Yelp Stoppelman said the offer
wasnt good enough I wonder what
was he smoking
*wasn't
It's curent market cap is 2.8billion down from a high of around 10 bill.
So looks like he was right.
sk phon I meant wasn’t It was a error
It is good idea to sell and enjoy the little life you have
Great One
You’ve got to understand ownership. If somebody offering you 500 million, that really mean they see more.... 😉
I bet he wishes those offers were still on the table now.
Yelp is really going to be pretty worthless in just a few years. Should've sold. I have the same questions the investors have, how are they going to make money?
My favorite reviews for my business on Yelp are the ones where the poster actually admits they've never even been to my business.
Cant wait for the day they go out of business
Best legit scamming business out there
totally accurate, they would suppress all my good reviews and my bad ones, unless i paid up of course
Tesla: Hey!!!!
I am a Yelp hater! I used to own a business with 70 employees and they kept blocking legitimate reviews, pushing mainly the better reviews to the “not recommended” portion of the reviews. While doing that they kept insisting in selling advertising. How can you advertise with a company that is purposefully hurting your business? They are the mob of the internet and the FTC missed it completely on their investigation. I will be glad the day they fall flat on their face...
I had exactly the same problem....
Now they are dead.
I hope Yelp crashes and burns. They are like the mob and what really made me mad was the erasure of good legit reviews to force you to advertise on their platform.
Yep I agree. They reach out all the time to try to get me to buy with them. Too many bad things about them.
I had a similar experience. I sued them and won.
Yelp forces business to buy ads. If not, they block all, I mean all positive reviews! They are bully
Linda Liang i didn’t know this!
@@sydneyw4282 Billion Dollar Bully is worth a watch
Extortion is yelp's business. The owner of the website mugshot website went to jail for this exact thing. My customers are smart and don't rely on yelp.
That's what happens when a company goes IPO it became a money grabbing scheme
@BananaPeal0 Are you implying that thousands of people who claimed to have been extorted by Yelp are all making it up? Again, there's a whole documentary on this. Shill somewhere else
Hmm, I’m getting a wework, vibe from the CEO
mountdesertrock yeah many obvious parallels
Haha! "Wework vibe" - good one!
That is the vibe most CEOs give. Talk “team” - act me.
And now they are tagging businesses as racist, the incoming lawsuits was their final downfall.
Exactly! Defamation lawsuits on their way.
Yelp is annoying af. It won't let people see reviews unless they make an account.
Dennis Xu not true
The mobile site also just prompts you to install the app really annoying
Then make an account what’s the big deal
Do it once never do it again
Only on mobile. Check the little box for "desktop site" and you're good to go. Otherwise, yeah, annoying as heck. Don't ever install an app if you can do what you need via the browser. The app is there to harvest info from your phone, that the browser won't give it.
*Google* peeks menacingly around the corner
Somewhere along the way they lost their identity, made decisions based on Money rather than focusing on user experience. U should’ve just taken the $1b from Yahoo
It’s worth 2.5 billion now.
Gamenetreviews thats just on paper.
Nobody will buy it for that amount... and share prices will continue to fall
Actually they don't think based on money. They would rather listen to fake non paying reviewers than business owners. A crazy business model.
@@Gamenetreviews Lol read books plz
@@VT-zz3ikbusiness like to lie.
Jeremy Stoppelman, Elizabeth Holmes...
Examples of how to become a billionaire by being crooks.
Holmes isnt no more lol
They're still hiding negative reviews in 2019. Why do this? These reviews will help other potential customers from making mistakes
When I owned a restaurant I had the same experience when Yelp called me with an advertising pitch. After I refused, more than half of positive reviews on my place got filtered out over a period of a month though they initially were showing. And the 3 negative ones changed average overall score...
My former boss would pay employees to set up fake accounts and give her 5 stars. So ya.. it's all b.s but people love b.s.
I trust Yelp reviews more than Google reviews. Are there some fake reviews? Sure but they do a good job of weeding those out now.
@@Yewon2001 not really... we own a contractor business and someone we have never worked with nor heard up decided to give us a horrible review. We contacted yelp and they said they wouldnt do anything about it.
JK obviously they didnt, who said you are not lying. They only remove comments that are fake from the company.
@@Churros1616 ... i have no reason to lie. They remove comments if they are for the wrong company or are from competitors or from the company itself. We checked all our files as they date back 7 years, we should have found his name or job address. We got nothing. We tried to contact the person who posted the review and he never replied.
sativa shiva lol same
Lots of Yelp-hating business owners commenting here, but I'd like to offer my perspective as a customer: I rarely look at Yelp reviews, and when I do I take them with a huge pile of salt. Even without knowing anything about the allegations in this video, any reasonably savvy customer can tell that many of the reviews are either fake/paid (both positive and negative) or from hysterical ranters with an ax to grind (or just looking for attention). In the long run, if you treat your customers well, your business will do well, and if you don't it wont, regardless of what Yelp does. As Poor Richard (Ben Franklin) said, keep thy shop and thy shop will keep thee.
My company had 21 five-star reviews and two four-star reviews. Yelp drove leads to my company because people liked our reviews. I swore to the naysayers Yelp wasn’t corrupt. I was a cheerleader for Yelp. Later Yelp called asking me to advertise with them. I did. It was awful traffic so I cancelled. After this, I began to see Yelp slowly “un-recommend” reviews for my business. I now have eight recommended reviews, 15 “un-recommended”. Yelp is corrupt.
My friend's restaurant has a 4.5+ rating, ~90 reviews...I can say 50% were done by friends and family
Is it terrible?
If the rating of another 50% that were done by pure customers ranged from 4-5 starts, then it's good right?
Vu is Viet name? Vietnamese restaurant by any chance?
I am a business owner. Their sales associates call and email multiple times daily to update our listing! It's very annoying!!!
Agreed, having to download app was too risky.
yelp is a joke, you have people who know nothing about food, criticizing chef and business owners.
Jason Anh V I’m a Yelp Elite and my reviews are very well regarded. Feel free to follow me
@@briansounalath ruclips.net/video/_tIYrjBEczE/видео.html
ma'am this is Wendy's
I purged all of my reviews because they started removing some of my reviews. Which were legitimate feedback. I only left one review for Yelp itself - 1 star.
They moved your review to the "not recommended" reviews.
@@Thingsyourollup lol I was thinking the same.
Yelp is irrelevant now because of Google Maps. Period.
I diasgree. I just did a search between the two and still prefer Yelp. For one thing, I can immediately see pictures of menus (instead of the list of what's offered at the restaurant) and decide if the restaurant is right for me and they have lots more pics per restaurant. I would be willing to switch over if they had an option for people to see what the average cost per person is. There's an app in China that does that and I love that feature. "$ $$ $$$ $$$$" is just not going to cut it.
Google reviews is better and its reviews seem more sincere. The filtering process of reviews for Yelp really screwed up there business model. They make companies pay a monthly fee to show the positive reviews and hide the negative ones. Sounds like extortion to me. Plus, a good number of Yelp reviewers are the unreasonable type and have unrealistic expectations (e.g., "I'm giving this restaurant one star because the waiter wore a cologne I didn't like). Those jackasses have the ability to torpedo a business with one ridiculous review. Google doesn't filter their reviews and play these games.
Exactly.
google map reviews can be extremely extremely inaccurate. Have gone to some of the worse restaurants that claim 4.5 stars on google.
Google is littered with fake reviews.
Should've taken the $1B from Yahoo! and moved onto the next project.
Thank you for keeping me engaged and interested throughout the entire video. I wish Bloomberg's YT channel would learn from you.
yelp is the noise it makes when its dying
Soochul Song 😂😂😂
Cold blooded
Best comment yet.
STONE COLD
if you see a Chinese restaurant with 2 stars reviews on yelp, that's the place to go because you know it's authentic!
EastWindBreaks westerners don’t like real Chinese food
Or just look through the window and see if 90% of the customers are White => Walk away.
Or skim the review for food related, not services -- restaurant is mostly about food not the service. The chef is what mattered.
😂
🤣🤣
true because i tried this hole in the wall Chinese place in this run-down mall and maaan it was so good, but only 2 star restaurant on yelp, then this other Chinese restaurant in an affluent district had 4 stars, but it wasn’t really good. Even in the 2 star restaurant, this white couple came in and said it was the best Chinese restaurant
Yelp has done more harm to small businesses rather than actually help. I would be ok if the organization were to fail, just hate the idea of employees losing their job.
If someone offers me 1 billion for something made, I'm selling in a heartbeat
then you're not a good businessman, it is now 2.5b, so yelp made the right decision
not if you know the company could be worth ten times that one day.
@@boringgrass did u watch video.? Worth as much as groupon. Yea remember them lol
@@boringgrass 1 bil is more than enough for me.
@@boringgrass Yes, the current market cap is around 2.5b, but the company probably only owns a small fraction of its own stock.
Huh, Interesting! The RATERS have now become the RATED!
YEEEEEEEEEEEEEEEAAAAAAAHHH!
Oh how the mighty have fallen
i completely forgot yelp existed until i saw this video. yelp is dead, just like mapquest.
Yelp is dead like Hitler
@@j1234ss no, im still alive. iv been on an island chilling with biggie and tupac. how do you think im commenting? lol.
I use Google reviews. Much easier
what's mapquest ?
Tf is a mapquest?
When the offer starts with a "B" you grab the check and walk. You don't ask questions, you just walk.
These days CNBC videos are 🔥🔥🔥 .Very informative!
Yelp: artificially moving some businesses to the top of search results
Google: does the same thing
Yelp: *pikachu face*
Atleast with google you know Maps shows first because its blatantly owned by google. On yelp they just push up whoever has the most money.
*P I K A C H U F A C E*
Yeah you can pay to have your website or place on the top of google search results but Google doesn’t hide that fact.
What do you guys think of Map2Next? It connects articles with maps to make them more accessible on-the-go. itunes.apple.com/us/app/map2next-travel-discovery/id1450332440?mt=8
Yelp sucks. Glad they’re going down!
Seriously tho
The fact they thought they could compete with and turned down an offer from Google is crazy. They deserve to fail.
WESTECH MEDIA do not mess with big brother ha ha ha
This happened to my brother a lawyer. He had several great reviews from his clients. The only 1 bad review was from someone who he refused to take up her case, didn't even represent her. But the only review they showed was hers because my brother refused to pay for their advertising plans.
Very interesting. I used to love Yelp back when it first started. It's still one of the best for consumers, but a ruthless drive for profit has turned it into a source of questionable accuracy and a nightmare for business owners. In the old days, the philosophy was to make customers happy and profit. Now, myopic executives and venture capitalists see profit as the end-in-itself and only reason to exist. Takeover by a larger company and/or investors is not a guaranteed cure-especially if they double-down on the same aggressive strategy and tactics.
A small business friend told me Yelp's lowest price ad package is over $600/month. This can be a budget-buster for struggling small business. Also, I was shown 5 star reviews with lots of useful votes, friends and prior reviews being rejected as unacceptable while some one-star reviewers with very little prior social media presence are accepted and sitting at the top. A better review algorithm and some ad packages at one-quarter the current price could put Yelp back in the position of being a friend and partner to tens of thousands of new small business customers-rather than being seen as a painful extortion racket.
YELP ask money to the business owner on daily basis for "advertise"... It's modern day/internet mob... FTC gotta fo a better job
Under Donald Trump's leadership? ROFLOL!
I own a local business and hate Yelp with a
passion. The day it goes out of business will be a good day for America.
I was a very early Yelp user and recommended it to allot of people but once I found that allot of critical reviews positive or negative were hidden under the gray text at the bottom, at that point I totally lost faith in Yelp. They should have never ever hidden reviews. At that point I deleted the app and I only use google for the last 2 years or so.
I go out of my way to avoid Yelp and do not trust their reviews.
I'm more of a Google review person
I believe the best place to find a great business is through Google ..
Google is the best thing since slice bread.
Nothing will be as good as Google . Google is here to stay !
Personally , I do everything with Google and I must say I love it .
Yelp was good back in the day. Once they started harassing businesses and "filtering" reviews they dug their own grave.
Moral of all this - if google gives you an offer - take time and try to sell your business to Amazon =)
Are you kidding? Can't anyone see the writing on the wall? Google search has it's own rating service and is a million times more convenient and quick, and Google doesn't extort businesses the way Yelp does, plus Google has better algorithms to deal with troll reviews
Yelp is going the way of the dinosaurs and will not be missed. I'm not even a business owner I just used to use Yelp to see good restaurants but when EVERY single restaurant has people saying to never come there for x y z reasons it begins to detract from the point of having a review service eh?
Eric Christian
It just a matter of time for google to extort businesses once it has enough users base. But I agree it’s fairly good so far.
I hope Yelp doesn't go out of business. I don't want all of the insane people who leave Yelp reviews to flood Google reviews.
Eric Christian It's a little too easy to put fake reviews on Google. With Yelp I'm always in the non-recommended section.
They have tried to extort my business! They moved the location pin for my shop around the corner and the middle of a field on Google Maps. They then called me and demanded over 800 bucks to fix the issue , but only if I payed them.
Yelp is losing its five star rating? Where did you see that rating? Yelp? 🤣
mirradric where do you review yelp? On google?
That’s the joke bud
is 5 star even possible on yelp?
Yelp has a 2 star on their OWN system! And I'm sure there are 1000's of filtered out bad ones!
I used to use yelp, but companies don’t rely on that any longer, they use google review people
3:55 I give this guy's hair cut a 1 star review on Yelp
Yelp reviews can't be trusted anymore thats why its failing.
I won't be sad to see it go.
I spent some time studying the costs of yelp for business and you’re way better off directly connecting with your community by giving away T-shirts, saying hi on the streets. You can even give away food on a weekend in a park or on the streets with permit from the local municipality. It goes a lot further get you a lot more long-term customers, is more natural and has little to no headaches. Same cost but provides way more benefits
I use Google Reviews!!!!!
Thank you!
I never liked yelp's sales people, they were no different than telemarketers calling frequently and not being of much help when I did try them out for 6months for my photography business. I'm sure I could have tried some of the tactics other business tried by making fake accounts, but I never liked the risk of ever being found out and ruining my reputation. People that engage fake accounts hurt not only other business, but the whole system. And if you are invested in that system, and the system fails, then your investment was a waste of time. Sadly, I'm sure I'm a minority thinking this way and I'm sure there are more fake accounts than what was reported in this video. No company really wants to reveal the true number of anything bad happening on their platform, Facebook is a good example of hiding the truth.
Well, you know... maybe we don't need a special website for entitled people to leave one-star ratings because their server didn't smile
I think we need a separate rating Taste (the chef) vs. Service (the server). Personally, I only care about the chef.
@@HD893 Me too. Just let the server take my order, bring me my drinks and food, and leave me alone until I'm ready to leave. I hate it when servers try to act fake and overly friendly and try to chit chat with me. My favorite servers are the ones that are blunt and to the point and just do their job. I dont need them to smile at me or tell me to "have a blessed day"
@@Thingsyourollup me too! I love that about living in Mexico. You want something, you catch their eye and wave them over. You have to ask for the check, they don't put it on the table while you're eating.
Yelp is so effing shady. I've had reviews pulled b/c they were disparaging to the business. What's with the protection? If I go to a restaurant and someone comes in with a dog who is fed at the table, I should be able to highlight that.
No wonder I hadn't heard anything from Yelp lately
Yelp is a SCAM, I did not pay for their overpriced
advertising and all the sudden all my 5 star reviews are gone...
Ya, that is their move.
Yelp is the biggest pile of garbage when it comes to a real feel of what a business does.
Yelp has helped my business tremendously. I dont pay for advertising but clients still call! I am very grateful. Yes they have hidden half of my reviews in the “not recommended “ but those are still 5 stars so i don’t mind. Every app, website, software uses an algorithm and unfortunately we cant change anything about it. Should have sold for 1B. I wish the best to ALL small and big businesses that use yelp :)
I run a small tutoring company. Yelp calls almost every week begging for my business. I tell them every time that I'm not interested in paying $12 a day for advertisements when my business is already inundated with clients and positive reviews. Almost all my advertisements are word of mouth. I tell them Yelp is for food, not tutoring. I tell them please leave me alone.
The business is such a failure they have resorted to cold calling small business owners to beg.
Yes they are on commission, very desperate sales callers who don't care about your business, it's all about money with them.
every review platform is full of fake reviews these days. You can buy reviews so cheaply now it's a joke.
Kevin Holland you can tell. It’s all in the details.
Yelp says they don't delete bad reviews for paying customers. True, they just don't count them in their average star rating, and they not only put them in their non recommended reviews, but put them to the bottom of their hidden reviews.
I manage a restaurant that has been the highest volume in town for 8 years, and I have been approached about buying the ad package before that can help remove bad reviews by Yelp. A former employee opened a new restaurant in recent months and have also received the same offer
Stopped using Yelp because they denied a 3 star review. So now I know they cherry pick reviews. TripAdvisor is better.
i love how every restaurant in my city is 4+ stars, i can never go wrong, thanks Yelp!
I am outside of US and I've never heard of Yelp and why is it such a big deal?
Most of our clients Yelp users, we will not have jobs without Yelp.
Vince Sollito commonly known as “Uncle Vinny” says he is unaware of any misdoings by Yelp reps
9:46 - Michael Avenatti is the first suggestion when you type m 😂
Not to mention, They send yelper to your store try to strong arm you into paying them monthly for their reviews. If you dont the yelpler would leave a below avg rating and hidden other positive review.
Great mini-documentary. Give us more of those.
"the amazon of...." "the uber of..." any ceo that describe their company in this way is a disaster in the making. Its our generations buzzword
Glad they are dying. I can't stand their extortion business model. They charge $350 minimum for minimal leads. Google ads and Facebook ads were much more price friendly. They could've got my business if they were more affordable. Instead I rejected them and my ratings went down.
Don't worry. if I ever need to find a review for your company I'll be looking on google and not on Yelp
Yelp is on its final days.
2:41 that literally makes no sense. At all. There is no similarity between Amazon and Yelp's business model
Amazing how a business can have a five star rating, but if you click on their unrecommended reviews you'll see several one star, two star reviews etc.
"I am a yelper" is the threat your waiter, barista, chef loves to hear at the beginning of a transaction. I have been hearing it once a shift for years. The reviews that follows is always bad and usually untrue. It is used as a customer service bullying tactic.
Yelp is not a tech company. It’s a glorified ad salesperson.
Their site is the tech.
so is FB and IG
"Their site is the tech" - this makes every small business with a website a tech company lol
every time, I tried to appeal for fake negative review from competitors, I get a call from yelp ad sales asking for a ridiculous amount of money for advertisement, which they say also will have more attention from the actual people from within not the robot that rules. I gave up after three tries, and business is doing just fine without a couple hundred bucks a week advertisement on local competition page.
Never paid attention to Yelp, always nonsense and petty complaints.
I use Google/Michelin for restaurants.
I've been in business way before Yelp came along, I knew from the beginning why Yelp would not be successful. I was right! One thing I would have never guessed are these young start up, so called, business/influencers that come to my store and ask if they can take over my social media. Basically for a fee they would add good reviews to my Yelp, facebook.... and keep my businesses name in the top searches through proactive engagement. My dentist did admit to hiring these "companies" and he said he felt he had no choice. It was him against Yelp.
To anyone thinking of buying advertising on Yelp, why would you want to pay to have people see your bad reviews? Word of mouth, the old fashion way, is the way to go. It always has been. "F" word of Yelp
Yelp was successful.
@@upfulsoul826 "was" their 15mins is over.
@@lavajones68 No they can adapt the business and even if they sell the CEO would have at least a $100m. You can't call that a failure in any sector let alone the Tech industry.
@@upfulsoul826 stock at around mid $30s and has been for a while. I feel sorry for investors. Glad they have you as their cheerleader.
@@lavajones68 You're a bitter hater.
Yelp calls business owners and says "if you pay us money we can 'Bury' any bad reviews ".......#scam
I helped a company use paid Yelp and found out how much Yelp status is basically all paid for. The more you pay, the more you're promoted and the higher you rank in listings. I couldn't believe what I saw, I don't trust Yelp at all anymore.
Competing with Google but needing them for search optimisation (SEO) at the same time - DOH!