Use the underlying systems that manage operations. If you're in IT, things like ServiceNow, BMC Helix, Cherwell. If you're in Healthcare, Cerner or Epic, etc. These will all have records of activity. You may have to be clever about what fields represent the process, but it's wash, rinse, repeat from there.
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Thank you for this very useful video!
Great video, very clear explanation. :)
Great description!
What are some of the best ways to gather event logs?
Good question. Do we merely pull these audit logs from the system and collate the process from there?
Use the underlying systems that manage operations. If you're in IT, things like ServiceNow, BMC Helix, Cherwell. If you're in Healthcare, Cerner or Epic, etc. These will all have records of activity. You may have to be clever about what fields represent the process, but it's wash, rinse, repeat from there.
Love it
Saturday