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I-Team: Arrest warrant issued in scam targeting Georgia couple
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- Опубликовано: 19 авг 2024
- by Dana Fowle
Aired July 5, 2024
It took decades for the Gwinnett County couple to save close to $50,000, but police told the FOX 5 I-Team it only took 19 minutes for scammers to drain their bank account. Now the couple is hoping an arrest warrant can give them the answers they need.
Chase Bank is becoming terrible. How can $49k exit an account so quickly? They won't even let most people transfer more than $2,000 in a 24-hour period. The bank should be investigated.
This part!
Hence, the fact that the case was closed multiple times.
Sounds like an inside job.
Is BMO, Bank of America, Citi Bank, etc any better?
Chase is the worst bank ever next to Bank of America disgusting bank. They are terrible terrible
Bravo to the officers for giving a damn!!!!
Bravo to this couple for not being quiet or giving up
Would never bank with Chase this is all you hear
Citibank is a nightmare to deal with as well for identity theft and criminal activity.
Never!
It's not all Chase, you have to GRANT the scammers access to the account. Just because these folks are uneducated and maybe dumb, doesnt mean it's entirely the banks fault.
@Litvagopnik You sound stupid. Even Andy Cohen fail victim to this same scam. Banks need to do more
@@Litvagopnikyes the bank is entirely there fault no one wants to help
Their money should have been insured by Chase.
Chase blames the victim so they don't have to help
@@jondoe406I would refuse as well, They refuse to called the 📱# on the back of the debit card which you’re instructed to do when you have a problem with any of your accounts. Yet you call a another 📱# and then after the fact now you want to call the actual 📱# it’s to late.
It was there fault. It wouldn’t cover it.
That’s not how this works. While I sympathize with the victims in this case, we need better/more education on these financial scams so more people aren’t getting taken for their life savings.
In this case, it seems where the couple went wrong was calling the number they saw in the text message; because that number wasn’t Chase’s, it was the scammers
If Chase, or any bank/financial institution for that matter, “insured” or rather gave back the money that this couple lost in the scam then 1. banks wouldn’t be operating for very long as they couldn’t afford it, 2. Until that time came they would be passing those losses off to the consumers. We’d be subsidizing those losses.
@@meeka_laurenThe bank has insurance on everyone’s account up to 250k per federal law(FDIC). Just like the retail, grocery, hospitals, corporations etc. if you claim an lost that money is reimbursement from the insurance company. What you want to bet that Chase filed that $49k lost and that money is just sitting in some account collecting interest or reinvested on their part. Watch how fast that money shows up when this couple lawyers up, But no interest or compensatory damages will be given on that money.
I would never place my hard earned money with Chase or any other big bank! I don’t answer my phone and if I have any business with my bank or money, then I’ll go talk to someone in the office. Period.
Get rid of Chase
If only
Record calls!!!!!! Never just call without recording!
Why not get rid of all banks
AMEN!!!!
Please do not entertain any email or text saying your account was compromised; ignore it and call your bank to verify 😢.
and definitely don't call the number in the text
They say this over and over again but people don’t listen and keep getting scammed, but I don’t know how any bank can give up 49k without contacting their customer that amount should alert a fraud
👏🏽👏🏽👏🏽🙏🏽🙏🏽🙏🏽
@@LadyChelleish Right, since this type of theft is on the rise, it seems like the bank should automatically have a low max that can be withdrawn electronically within a 72 hour period. And large withdrawals should automatically require a face to face in person visit to the bank with two forms of ID, signature compared, and a notarized sworn statement by the accountholder that the money is being withdrawn with full liability on the part of the accountholder.
BOYCOTT CHACE BANK🤬
Chase, again? Inside, because too much is going on with Chase! 😠
I think it's an inside job too. They know too much about people's personal information.
And wells fargo!
Exactly. It's an inside job.
No! Some people failed to actually call the real 📱# which is on the opposite side of the debit card.🤦🏾
Yes inside jobs. Scammer always called perpetrating the “Fraud Department” for the Chase Bamk.🤔
They been saying for the 1000 times, don't answer phone calls from the impersonator bank, and texts. If in doubt, hung up and call the bank direct.
She called the scammer, the scammer did not call her.
@@kimbok5971 she probably called the number that the scammer gave instead of the actual number to the bank.
Absolutely!
I believe it was an inside job. I suspect there are bank employees working with scammers. Shame on Chase
Makes you afraid to put money in your bank and the banks make it hard to do a large withdrawal now these days. Oh but a stranger can get it? Must have had a scammer employee connection in the bank to steal the money
The scammers seem to know the elderly people with money. The broke ones are left alone miraculously. Inside job.
@@foodiediva1 she gave them the card information and they transferred the money to another account. They probably did multiple transactions.
Yes, seems like someone internal is involved. They always find the right people to scam.
Yes , the teller has your account information , the amount , the last 3 transactions , your phone number , but needs a code sent from your personal electronic device to confirm its you , without the generated code.password, they can do any transactions
This is sad how these scammers targeted the elderly couple……😮😮😮😮😮😮
It’s unfortunate, but a lot of times older people are too hard headed to listen to
Chase needs to give this couple their money back asp!!!
If Chase Bank does that, they will have to do it for all people who refuse to actually called the correct 📱# when it involves fraud in their account. ….and that’s not going to happen, because it’s not their responsibility.
@@Stringfellowhawk346 It is Chase's responsibility because It was an "unauthorized withdrawal," by a self-admitted scammer/thief who "stole" their money under false pretenses. Why didn't Chase "FLAG" such a large, uncharacteristic withdrawal?
@@meissner14 No! It’s an authorized withdrawal when the couple (confirmed) their debit card willingly and thought they were canceling their card, to a self-admitted scammer /thief who “stole” their money, because it was the incorrect 📱# . The bank isn’t responsible for that. What part 🫵🏾 don’t understand. 🫵🏾 call the actual 📱on the opposite side of the debit card and they will transfer 🫵🏾 to the fraud department and that when 🫵🏾 give them the information 🫵🏾received by text and they will verify it. Btw the bank doesn’t have to 🚩, contact 🫵🏾 for a large withdrawal or 🛑 if it’s authorized by 🫵🏾, it a courtesy, there isn’t no law for that. 🤦🏾.
@@meissner14 No! It’s an authorized withdrawal when the couple call them and confirm their debit card willingly and believe and thought they were canceling their card to the self admitted scammer/thief who stole their money, because it was the incorrect 📱#. The bank isn’t responsible for that. What part 🫵🏾 don’t understand. 🫵🏾 call the actual 📱# on the opposite side of the debit 💳 and they will transfer 🫵🏾 to the fraud department and that when 🫵🏾 give them the information 🫵🏾 received by text and they will verify it. Btw the banks doesn’t have to red flag, contact 🫵🏾 for a large withdrawal or 🛑 it , if it’s authorized by🫵🏾. It is a courtesy, there isn’t no legal requirement for that.
Ppl still refuse to learn, call the bank yourself and ask if its true.
That's what they thought they were doing!
Sue the hell out of the bank...🤬🤬🤬🤬
Federal lawsuit! Don’t trust local law enforcement or local courts to do anything. They’ve proven they won’t. Especially Chase.
Based on what legal grounds??..
WHAT IS THE POINT OF DEPOSITING MONEY IN THE BANK IF THE CANNOT KEEP IT SAFE…..This couples money would have been safer under the mattress
I would.....
@@vickialexis3307 What’s the point for not following the directions and blaming the banks, all banks specifically tell you to contact the 📱# on the opposite side of the debit card if you have any questions concerning your accounts. 🤦🏿♀️ You do your part , then the bank will keep your money safe’ if you don’t it’s called to bad so😭
This is why you better off, putting your money in a mattress or hiding it in the wall before you give it to Bank especially Chase Bank
Get a safe. Bury the safe. Do not let anyone know it is there.
I thought money goes bad ...how do you store it for many years?
To the people blaming the couple, these scams are getting more sophisticated and the reason why some of us are smart about them is because we grew up with technology and social media.
This couple may not be as savvy.
The banks are supposed to have safeguards. If we can’t withdraw over $700 / day from the ATM, or whatever your banks limit is, they can also apply other safeguards.
Also our elderly are the ones being taken advantage of the most.
They should have the ability to opt-in to added security measures.
@@naomim5746 What are you talking about this was happening with land line ☎️ when some people was giving out their personal information on their bank accounts and other important information and they had to wait until the next bank statement is mailed 30 -31 days ending period out it’s no different. The banks still said what, contact customers service on the bottom of the page if there’s a discrepancy concerning the account. Remember banks wasn’t well equipped with technology either. If a person gives out their information to the wrong person it’s not the banks fault .🤦🏿♀️
I live in Buford. There is a special place in hell for the scammers.
I always ask for the name on the card and the last 4 digits every time I get these calls and they hang up straight away ,because they don’t have it because they rely on the victim to give it to them in the form of a confirmation lol
That’s not enough - they can get that info through data breaches. Hang up and call the number on the back of the card.
@@BetsyGoesGlobal no ,the 2 are never connected these people never have your details if they did they wouldn’t need you they would start buying up
"I know not to click the links..." Great!!!
"so I called the number..." ... Um... What number was that? The number the fraudsters called you from or provided you in the fake text?
Yes, they have fake caller ID, so it seems real. But when you call the number, call the number on the back of your card.
Don't call back the number that called you...
Exactly. It’s really isn’t the banks fault if someone is less than smart.
Employee theft 🤬
Chase's statement is a joke.
Don't call the number in the text link. Call the number on the back of your card. Visit the credit card website and get that customer service number. She was good not to click the link, but we have to call the customer service number for the card. This is so sick.
Agree💯, many people fail to do that, I just don’t understand why they don’t do it 🤦🏾.
I hate chase. Your bank account should be insured.
IF YOU GET A CALL OR TEXT GO TO THE BANK IN PERSON
Chase Bank is deplorable.
Elderly people are so trusting, my 94 year old dad likes talking on his cell phone and I have to monitor his calls😮
They were correct in not clicking the link in the text but they should not have called the phone number in the text. Always call the number on your bank card, not the phone number provided in an email or text.
Joke's on anyone banking with Chase.
Please always contact bank institutions using their direct phone number or go to the nearest office. Never contact them via email, chats, etc. Could you set a standard for communicating with your bank so they know it's you and vice-versa? Yes!
Go straight to your 🏦 not talking to know one ,over the phone about my money.😡
Chase is a national Rockefeller bank, so of course they do not care. It is important for seniors to place their money in smaller community banks or credit unions. My great-grandfather kept his money hidden at home - he never trusted banks.
I know they are seniors, but these days never, ever give out info on the phone or call back number that was asked of you. Instead lookup the bank phone number or go online and login to your account
Glad they found the POS! This should be life in prison!
People still falling for this?
@petewilcox3354 Oh yes. In 2022 alone the scam industry in India profited over 10 BILLION dollars. Any and all types of scams are successful because criminals have a very specific set of attributes they look for which are tried and true in regards to looking for potential victims. So if you know anyone who is: 1. Elderly 2. Non-tech savvy 3. Mentally ill 4. Learning disabled 5. Naiive 6. Can be distracted easily 7. Just too trusting, please alert them. You are probably not a target, but you might know someone with those attributes and they could become a target.
All the time why do you think its still happening🤷🏿♂️
I work for circle k we had employees literally getting scammed everyday to the point that we don’t load cashapp or chime anymore
I have had bank accounts for 50 years. No bank has ever called me and I would never believe a phone call like this.
Chase bank branch will call you I had a missed call from Chase bank banker she left a message that if I needed help with any banking matter to give her a call she left her name and the branch location I called that location not a number given but sure enough the bank said she worked there, I have been banking for about 45 years and that was a second for me the first was a scammer that I hung up on, but I never spoke with the banker that they said worked there so someone could have stole her name for fraudulent reasons
Oh wow cool story.
Chase is disgusting
How? She authorized the access to whomever that was. Not the banks fault she's a moron.
Stop using chase first. Secondly, you should need to be at a physical bank to take out that type of money at once.
you better look at Chase
you better look at all banks!
Why??? People need to read and called the actual 📱# on the opposite side of the card what you’re instructed to do. They will transfer you to the fraud department.🤦🏾
I’m so glad that woman got arrested . I’ve been in need money since I was born and never thought of robbing for it . Sorry woman
You’d be one to get scammed because the competency is lacking. 🤦🏾♀️ no one was arrested.
They said no one was arrested. They just issued a warrant for her arrest. Whether or not police find her and arrest her is a totally different matter. The money is no-doubt long gone by now, though, and the courts can't get blood from a turnip.
She claims not to have handed over personal information, yet “she believed she was canceling a debit card.” So she likely confirmed the card number to the scammer on the phone, allowing them to access her funds through the debit card. If you believe the link could be a scam link and decided not to click it, then why in the world would you think it’s a good idea to call the phone number listed in the same message as the link??!!! A simple google search of Chase’s customer service number could’ve prevented all of this.
These are older people..they are no way at fault!
@@kimaletta8943 they’ve been living in a technologically advanced society for nearly 30 years. Age is not an excuse, idiocy is though.
@@kimaletta8943Then who is???? Cause it’s certainly not Chase Bank.
@@kimaletta8943Then who’s at fault??? It’s certainly not Chase Bank.🤦🏾
@@kimaletta8943yes they are…I am 74 years old and I get text messages and calls that I know I should ignore and I do…
Bottom line, if somebody from the bank text you. Don't reply. Call the number, either on the back of you card, or call your bank, not the number they gave you in the text.
It looks like they live in a good home and plenty of money. That may be reason they hold large amount of money in the checking a/c. Anyway be careful when you get phone or text messages from financial institutions.
Disgusting how people will use the excuse of Hard Times as a reason to justify stealing someone else's money...Stealing is Wrong...PERIOD
The problem is that the victim would be sent a text with a PIN code from her bank, she must have provided that PIN to the scammers which would them access to the bank account. The woman in Texas is the mule most likely involved in a romance scam of her own and she is probably sending some or all of the money to a scammer in Nigeria or India
This is true. I don’t know why this news team did not know of this new, widespread scam. When a victim types a four digit code that was texted by their bank, it allows the criminal to remotely wire as much money as they want from the victim’s account. Chase Bank knows of this scam but yet allows this type of transaction to happen very easily. Why doesn’t Chase have more protective measures or informs the customers of this new scam because of new legislation recently passed making phone banking transactions easier??????
I agree. While I feel for the couple, in the end it's often their mistakes which allowed the scam to succeed.
@ztomas1 That's what I was wondering, they never mentioned how the criminals were able to have access to the victims' account. I also thought maybe they groomed the elderly woman into downloading a screen sharing app to look at her phone and thus spy on the victim's phone banking app. It was very unclear, but your explanation makes more sense. The scammer probably convinced the victim to give out an OTP, and from there, the criminals transferred to the 'mule' Ms. Townsend.
I believe it's only the gullible old people who get scammed. The smart old people will always have their guard up and not be so ready to go along with a scam.
👏🏽👏🏽👏🏽🙏🏽🙏🏽🙏🏽
Chase, what a perfect. They let scammer chased money right out of your bank account
Something's amiss. All kinds of bells and whistles should have been going off . A large transaction like that should have triggered an alert, or phone call.
I was scammed and lost my life savings. I went to file the report with Gwinnett County Police, and the officer did not want to hear details of information I'd to provide how I was victimized. Instead, he said, "How stupid can you be to lose so much money to the scammer?" 😢
Warning!!!!
Do not do bank business over the phone. Go to the nearest bank branch and talk to a live clerk!!!
Why would they believe a text message? All they would have had to do to confirm this was check their bank statements. No need to call or click a link. People getting scammed is bad but come on use some common sense.
Never put all your eggs in one basket. Trusting technology too much.
I think they recorded her voice when the scammers talked to her on the phone. Then, they used AI to make the scammers voice sound like hers. AI is going to bring some serious problems with how we do our daily business.
You gotta Chase your money at Chase Bank.
she authorized it by asking for 1 time password. Lesson learned is not to trust any text from bank.
None of these banks care. Even if it's not the customers fault they just don't want to reimburse the money. Probably, someone working for the bank.
Just saw this scenario on a Prime movie “The Beekeeper “....that’s who that need right about now
The old adage, "Don't put all your eggs in one basket." comes to mind watching this story and those like it. Having your wealth large or small diversified seems like it would be the wisest thing to do.
Diversified is also a scam.😂
This happened to me years ago by Chase bank!
After taking a trip to Texas.
INTERPOL need to go after them
Chase Bank alway's pissed on their customer's,🤨🙄
If anything comes to you from your financial institution via email or text don't answer. Get you card look on the back and call customer service to ask them what if anything is going on. It may be legit but I don't trust it. I call them from known numbers.
Money mules need to go to jail now!
Ohhh really Chase.I’ll be looking for another bank ASAP
This couple is at fault not Chase…
@@queenieny4654 This is just ignorant. Take care.
It's insane. Is like Stealing is legal. And it's hurting Avery One.
Every time I hear about one of these cases, it’s always Chase Bank, and Chase always refuses to refund the money even though it’s been proven the money was fraudulently taken out of the person’s account.
@@mocowan6642 It’s also been proven that people fail to follow simple directions, which is to called the 📱# on the opposite side of the debit card concerning information about your accounts. Yet people continue to blame it on the bank when they call the wrong 📱#🤦🏿♀️ You do your part the bank will do their part and protect your 💰.
“She’s not giving up” WHY TF WOULD SHE?! You’d want your 49 bands too!
This case is heart breaking! It pisses me OFF!!
I've never liked Chase bank. Anything at all about them. Their lobby, energy, customer service, FEES, OR policies........
Chase is a horrible bank. Never use them. I hope the couple recover their lost money and that the perpetrators are incarcerated.
Both of those things happened.
Chase is getting to be notorious for not returning monies stolen by scammers. I learned to check my account first when I get a msg like what they got. Majority of the time, it's a scam. If my account does show money stolen, I call the bank directly vs responding to text msg.
It's the brothas scamming brothas, Idgaf. When you try to be a superior being this is what happens 😊
Why would they keep their money at Chase they only pay like 0.02% interest...
I bet people who don’t keep very much money in the bank don’t have this problem. Your money is safer at home with you.
These kinds of videos makes me want to go check my bank account.
Why would the bank allow that amount to be withdrawn from the account without verifying that the transaction was legit? They should have been responsible unless they can prove the account holder authorized the transaction. That is a shame!
She called the scammers, I don’t know what they want Chase to do. The money is gone. She did play a roll she gave her information over the phone. All she had to do was call the bank or go to the bank in person. Ignore those emails and text messages.
This is getting out of hand. And I don't like how the banks can't work with people to fix these issues.
@@2011Savere How can they fixed the issue when some people continuously fail to follow directions. You would rather call the 📱# on the opposite side of your debit card or called the📱# from the text. Make a choice it’s just that simple. If you choose the text, then it’s your fault 🤦🏿♀️.
@@Stringfellowhawk346🙏🏽🙏🏽🙏🏽👏🏽👏🏽👏🏽
And this is why I refuse to do Internet Banking. :/
Exactly!! Same here…
Just absurd , glad they are getting help❤🎉
I started to have money when I dropped chase and Wells Fargo- who’s the REAL CRIMINALS HERE? 😊
Usually in cases like this, especially after they've already been on the regular local news with no results, a family taken advantage of and scammed like this will immediately open a GoFundMe on Day 1. They did not so that to me says they have integrity. I hope they get their hard-earned assets returned.
If you keep the money at home they might say it's from illegal activities
Easy fix. Get a good lawyer and sue chase
Yes but that would take money! Remember, crooks have already stolen $49,000! Whether you pay on the front end or back end, getting a lawyer can break you too financially speaking.
@@leslieh761 find a lawyer that will take it as contingency
They have no case…
Ben crump and al sharpton are on the case😂
SUE CHASE, THEY’RE CRIMINALS ALSO‼️
Chase reimbursed them the whole $49,000.
Every time I get one of those text messages or emails I block it and then I deleted it if I don’t know any of what’s going on I delete and I blocked. I never give out information.
Me either…
Almost always Chase, which is the biggest US bank is assets and market cap, but there are quite a few other big banks whose depositors don't seem to be as vulnerable.
It would be Nice if these "Scammers" would get an Honest Job. I myself received a Text from "USPS" today. Yes I am waiting for a package. Seriously doubt it was from them. As Tracking shows it in my local Facility.
I got that text today, too. I also received a package from USPS today and I'm getting another one tomorrow. The fact is that a shipper can't generate a shipping label unless it is a complete, valid address. The address has to match an address in the USPS system before a label is allowed to be printed.
I have been getting them to, delete delete.
I’ve been getting those
I can tell you that without a doubt, the customer is not being honest. If it all began with her Debit card and that’s the only number that she disclosed the scammer she didn’t have enough info to work with. Debit cards have spending limit anywhere from 3k-5k for most banks. Chase knows more than what they are telling the new station and they won’t divulge because they don’t want to teach potential scammers how to defraud. But if I had to guess I’d say that she gave more information to the scammer than she is letting on. Which will ultimately make her look bad in court by lying.
@@lovelylibra107 The keywords was they thought and was believing they were giving there information to. When I saw the video I heard that it was enough, and that what they exactly did was feeding the scammer more personal information concerning their account.
Really it was her fault for answering questions. They tell you to hang up and call the original phone number
Well…let’s see how smart the Moss family is. Will they close their accounts with Chase? Never trust these big banks
I and two coworkers were victims of identity fraud and we found that in each case, the criminals were the bank or the retailer employees.
Unfortunately, I found that any of your important information can be sold or hacked into easily from your employer, bank, credit card company, insurance company, doctor, hospital, credit bureau, law firms, utility company......the list goes on.
I know of someone who can help you recover all that you have lost
CHASE IS TERRIBLE
Chase reimbursed them the whole $49,000.
She gave the information on the phone to this woman they had her pin are card number. And social security number
How they got all that information??
As they say, the best way to rob a bank is to own one. Hello, big bank😂
This just keeps on happening with different banks‼️👀
How can the bank allow 49k to be transferred just like that! Completely unacceptable
Bravo to this lady.
Get a lawyer
For what?
Ben crump is like the best lawyer
Just another reason that banking with Chase is monumentally stupid. A truly great prosecutor, as he saw injustice, and did something to help when no one else would. If a judge or police chief or other “officer of the court” had this happen, you can bet that he’ll would rain down on the perps.