First Block: Interview with Mathilde Collin, Co-Founder & CEO of Front

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First Block, a Notion series - hosted by Notion's Co-Founder & COO Akshay Kothari - where founders and executives from some of the world’s leading companies tell us what it was like to navigate the many firsts of their startup journey - and what they learned from that experience.
In this episode, we have Mathilde Collin, Co-Founder and CEO of Front, a customer operations platform that enables teams to streamline communication and deliver exceptional service at scale. She shares the founding story behind Front, how transparency is key to employee engagement, her recruiting strategy for hiring first ten employees, and much more.
We cover:
00:00 Intro & Founder Journey
04:27 A Story Behind Front
12:48 First Customers
15:42 The Importance of Self-Care
19:10 Employee Engagement
31:45 Productivity vs Engagement
36:57 Radical Transparency
42:16 Hiring Framework
44:20 A Day in the Life of Mathilde Collin
46:57 Notion for Startups Special Offer (ntn.so/BgF6SU)

[@JengibreRallado]

I used Front in my last job, and it was very good. It really changes the way we would communicate. But then it's was confusing when they started to use Slack for communication with any sort of alinement to when we would use each tool.

[@3_bbang_toon]

Front의 “왜”는 무엇인가요? [04:31]
회사의 성공을 위한 고객 서비스의 역할 [5:52]
콘텐츠를 통해 첫 고객을 만나는 여정 [12:51]
전사 회의 성공의 비결 [23:37]
직원 참여의 핵심, 투명성 [37:01]
첫 10명의 직원을 채용할 때의 전략 [42:20]

[@user-ti7oo5bi9c]

🥰