RingCX Analytics - Real Time Dashboards Part 2 [6 minute demo]

The second of two demonstrations where we delve into the Analytics features of the #RingCX platform from ‪@ringcentral‬ .
Real time dashboards are a key tool in managing a team of contact centre agents & providing an exceptional customer experience. Here we dive into more depth with the dashboard rules engine where you can create exceptions to provide visual, text & audible alerts, allowing you to stay on top of your customer experience.