- Видео 34
- Просмотров 2 627
AllThingsCX
Великобритания
Добавлен 19 окт 2023
Welcome to the AllThingsCX RUclips channel. AllThingsCX provide Unified Communication and Contact Centre services to businesses of all sizes.
RingSense for RingCX - How to save time & money in your contact centre [10 minute demo]
After our demo series on the new @ringcentral RingSense functionality, here for #awesomefeaturefriday we drill down into a single call, showing the time saving available to an agent, then taking a look at what else the RingSense offering provides post contact in the portal itself.
If you are running a call centre or contact centre (call center or contact center), spending a lot of time on ACW but getting no data from it, take a look at how RingSense can make life for your agents easier, save time, save money & give you a huge level of insight.
If you are running a call centre or contact centre (call center or contact center), spending a lot of time on ACW but getting no data from it, take a look at how RingSense can make life for your agents easier, save time, save money & give you a huge level of insight.
Просмотров: 5
Видео
RingCX RingSense Quick Look
Просмотров 32 часа назад
By bringing RingSense to your RingCX contact centre you can unlock the power of conversational analytics and automated quality management.
![Getting the most out of NICE CXone Dashboard [11 minute demo]](http://i.ytimg.com/vi/gciPAWYyhu0/mqdefault.jpg)
Getting the most out of NICE CXone Dashboard [11 minute demo]
Просмотров 42День назад
Are you noticing your dashboards in NICE CXone have had a recent uplift? In this demo video we take a look at some of the new features available to you with the updated Dashboard application from the team at CXone.
![RingSense for RingCX Demo Part 4 [2 minute demo]](http://i.ytimg.com/vi/oahemm_54Is/mqdefault.jpg)
RingSense for RingCX Demo Part 4 [2 minute demo]
Просмотров 1914 дней назад
Our final look at RingSense for RingCX for just now. This time we are looking at the mobile experience & the depth of insight you can get even when on the move.
![RingSense for RingCX Demo Part 3 [6 minute demo]](http://i.ytimg.com/vi/7-bL-WfguNM/mqdefault.jpg)
RingSense for RingCX Demo Part 3 [6 minute demo]
Просмотров 3121 день назад
Another in our series showcasing where @ringcentral are bringing AI insights into their #customerexperience platform RingCX. After sending a few calls through the contact centre, we are now starting to see insights to help us understand why people are calling, what topic & frustrations they are having & how are team are performing.
CX Presales 101 Demo tips for Analytics
Просмотров 1228 дней назад
Looking to get the most out of your #customerexperience presales demos? Getting good content into your analytics & quality platforms can be a challenge. Here the AllThingsCX team share one of their tips to get better looking data.
![RingSense for RingCX Quick Demo Part 2 [8 minute demo]](http://i.ytimg.com/vi/eTi8GzOgyX0/mqdefault.jpg)
RingSense for RingCX Quick Demo Part 2 [8 minute demo]
Просмотров 3628 дней назад
This #awesomefeaturefriday we continue to delve into the world of RingSense & get to know how we put everything together from a configuration perspective so that we can get insights from @ringcentral #RingCX & #RingSense as interactions are handled by the agent team.
Getting Started with RingCentral RingEX and Microsoft Teams
Просмотров 122Месяц назад
Using RingCentral for the first time with Microsoft Teams? This guide will walk you through some of the key features to help you get the most out of your experience.
RingSense for RingCX Quick Demo Part 1 [3 minute demo]
Просмотров 70Месяц назад
How can AI enhance your #customerexperience? Here we take a look at the RingSense product from @ringcentral which brings a whole host of data & insights into interactions on the RingCX platform.
RingSense for RingCX First Look
Просмотров 43Месяц назад
The AllThingsCX team get RingSense for @ringcentral RingCX enabled whilst exhibiting at the UK Garage & Bodyshop Event, so of course they were going to start playing..... Apologies for the background noise, but check out our first look at where RingSense starts to underlay the CX with AI enhancements.
RingEX Quality of Service Updates - May 2024 [5 minute demo]
Просмотров 29Месяц назад
The team at @ringcentral have brought some interesting updates to the Quality of Service reporting for RingEX over the start of 2024, check out this short demo to see how this information can help you to support your telephony users.
Salesforce Agent for RingCX [8 minute demo video]
Просмотров 572 месяца назад
Salesforce Agent for RingCX [8 minute demo video]
Escalate to video with RingCX [4 minute demo]
Просмотров 562 месяца назад
Escalate to video with RingCX [4 minute demo]
Adoption and Usage with RingCentral RingEX [6 minute demo]
Просмотров 512 месяца назад
Adoption and Usage with RingCentral RingEX [6 minute demo]
RingCentral for Microsoft Teams users
Просмотров 1332 месяца назад
RingCentral for Microsoft Teams users
Getting the most out of NICE CXone Supervisor [6 minute demo]
Просмотров 1812 месяца назад
Getting the most out of NICE CXone Supervisor [6 minute demo]
RingCX Analytics - Real Time Dashboards Part 2 [6 minute demo]
Просмотров 732 месяца назад
RingCX Analytics - Real Time Dashboards Part 2 [6 minute demo]
RingCX Analytics - Real Time Dashboards Part 1 [3 minute demo]
Просмотров 843 месяца назад
RingCX Analytics - Real Time Dashboards Part 1 [3 minute demo]
RingCX - Digital Features [7 minute demo]
Просмотров 933 месяца назад
RingCX - Digital Features [7 minute demo]
Being a Supervisor with RingCX [3 minute demo]
Просмотров 1043 месяца назад
Being a Supervisor with RingCX [3 minute demo]
RingCX Easy Admin - How quickly can we get a new number working? [8 min demo]
Просмотров 673 месяца назад
RingCX Easy Admin - How quickly can we get a new number working? [8 min demo]
Bringing RingCentral voice capabilities to your Microsoft Teams users [5 minute demo]
Просмотров 474 месяца назад
Bringing RingCentral voice capabilities to your Microsoft Teams users [5 minute demo]
First Look: RingCX from RingCentral [9 minute walkthrough]
Просмотров 4144 месяца назад
First Look: RingCX from RingCentral [9 minute walkthrough]
RingCentral Monitor, Whisper & Barge Features [3 minute demo]
Просмотров 2914 месяца назад
RingCentral Monitor, Whisper & Barge Features [3 minute demo]
RingCentral Push to Talk **NEW FEATURE** [4 minute demo]
Просмотров 1804 месяца назад
RingCentral Push to Talk NEW FEATURE [4 minute demo]
RingCX Unboxing [4 minute first look]
Просмотров 1145 месяцев назад
RingCX Unboxing [4 minute first look]
RingCentral Quality of Service [10 minute demo]
Просмотров 565 месяцев назад
RingCentral Quality of Service [10 minute demo]
RingCentral RingEX User Experience [5 minute demo]
Просмотров 1725 месяцев назад
RingCentral RingEX User Experience [5 minute demo]
It's so smart of RingCentral to provide this insight because when the call quality is bad most people will immediately blame RingCentral when it fact it's the connections that are the problem and not under RC's control. This now gives users an easy way to see, or for their IT people to see what's REALLY causing the issue. Our first VOIP system was from Mitel and the calls were inconsistently choppy and breaking up badly even thought it was a high speed internet connection and browsing on the web was no problem. Turned out the packet loss and jitter was off the charts. We had no tools to see this then and blamed Mitel . But me being the IT manager I had to dig deeper and found a hard-to-install tool to prove to our ISP that the quality of service was horrible. They then located the problem on the pole near our office. But it was such a hassle for 6 months with finger pointing, and we really looked bad to our clients sometimes having to call them on our cellphones. We finally got fiber installed and never looked back. Thanks to RingCentral for giving everyone these insights saving lots of wasted time!! Well done.
The latest update giving a timeline over the course of a call & any connectivity changes over the course of a call
The display of Jitter and Packet Loss is amazing. We had voip phones and couldn't understand why the sound was breaking up and so choppy. We quickly learned how to measure jitter and packet loss and saw that our Internet Provider line was very bad. It's not something one would notice while surfing the web. We now have gigabit fiber and the issue is gone. If only we could have seen then the data we can now here in the app. Amazing! Keeps people from going in circles and not know what's going on. Well done!
The amount of data is really quite something, glad you found the video useful
Is this available in the UK?
Thank you for contacting AllThingsCX today. So that I can assist you further, can you tell me what it is that you require help with today?
Watching the Team configuring RCX -
Hi AllThingsCX, what other videos do you have?
If you'd like to know more, subscribe to our RUclips channel here (www.youtube.com/@ATTCX?sub_confirmation=1)!
Boss man ting
we are pleased you liked it. what did you like about the video?
Hello world
I thought this demo was really good
That makes us very happy. What did you like about it?
the colour blue used is very soothing@@ATTCX
excellent, is there anything else you liked?
The background music was also good