RingCX - Digital Features [7 minute demo]

In this week's #awesomefeaturefriday video we spend a bit more time in the RingCX platform, taking a look at some of the features of digital channels.
Sentiment
Quick Replies
AI summarisation
These features both provide your team with insight and also free them up from repetitive tasks such as formulating replies or summarising interactions. Reducing agent effort whilst improving standards within the contact centre both in terms of consistency to the customer & better data for your leaders to review.