Airline delays, overbooking, tarmac holds: Why it can suck to fly in Canada (Marketplace)
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- Опубликовано: 30 ноя 2017
- Airline delays, overbooking and tarmac holds are all reasons why it can suck to fly in Canada. Minister of Transport Marc Garneau has promised an air passenger bill of rights, but will it offer the protection you want?
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I'm not even from Canada and I love watching these Marketplace episodes haha xD
your not the only one
same but I guess I'm close enough in Alaska
I LOVE this show, I binge watch it, I’m not from Canada either, I’m from Louisiana, in the Deep South ‘Merica 🇺🇸
I'm just south of the border and I love seeing what our Canadian neighbors are up to!
Same
I'm from the USA.
Judging by what I saw in this video it seems Canadian politicians are just as susceptible to "donations" as ours are.
You have my sympathy.
Who else watches CBC in America
ItzRainbow I do! Love it, great reporting.
Canada is also part of America. Please stop believing the US are the whole continent.
yeah, im in Chile, South America! :D
@@cindy846 Canada and the U.S. are both in NORTH America. The United States of America is often shortened to just "America" but that's what's meant, Cindy - no harm meant or done.
Me
I'm not Canadian but I'm still watching. I love investigative journalism!
That MP is giving such a bullcrap, people should vote him out, that should send a message.
welcome to the Liberal Party of Canada
Canada is way behind in airline and way too expensive
I live near Boston in the US, and it's cheaper for me to drive all the way to the airport in Montreal than to fly from any airport around me... I've found that for international flights it's often double the price to fly out of the US vs. Canada. I completely agree that it's way too expensive, but you could have it much worse!
Toyin Olivia Jibowu Big country with few habitable places.?? Really ?? There's MANY habitable places in the BIG country of Canada.!!!
Isa I it is way behind in many things
Ik! December flight from Edmonton to Manila philippines cost $1600 CAD per person, and there's 4 of us..like, wtf, i can buy other things with that much money
@@amo_res9266
OMG,we've paid (I and wife) 320£ both ways from London Heathrow 6 months ago.Your prices are insane.That's why we already visited almost half the world😁
Excellent report.. Totally caught the minister off guard and showed him how wrong his ideas are.. They should listed to the people who elected and not loviest airlines
I'd favour a scaled system.
Under 2 hour delay and no missed connections? Minimal need.
4+ hours/missed connection: $50 to cover a nice steak dinner and priority on getting to destination however is most efficient.
8+ hours: Lodging if needed, $100 for expenses and upgraded seat if viable.
Over 12 hours: 50% Refund+$100, lodging as needed. Upgrades if possible.
24+ hour delay, Same as 12, but 75%. Option for full refund and additional compensation on request. (In case of a 3-day trip being halted.)
Eulogy : We already have that I Europe. It is even better.
What happens if a passenger has multiple connections and/or has a very tight itinerary that involves some "hard to get into places"? Or what happens if it's only a 1-2 hour delay but the passenger misses a very important appointment like a meeting with a doctor (for a serious condition/or if the doctor is really busy)?
Otherwise, your idea seems pretty sound.
icycannonball in any of those scenerios what could they possibly do? Personally study medicine for 10 years then come back and give you the medical treatment you were seeking ten years ago? Giving you a meal voucher wouldn't solve your problem, nor would an extra hundred dollars. As someone who frequently used mass transit systems, I understand the frustration, but fact of the matter is, delays are so incredibly common they should be expected. Not saying that's right, because like any business the agreed upon transaction should be carried out as agreed upon. After all if you went to the dentist and they made you wait in a cramped lobby for 18 hours that'd be absolutely ridiculous, but if every time you go to the dentist there is a 30 minute wait the next time you go you should at least expect said delay and not plan a life changing event 35 minutes after your scheduled appointment...
Well by the end of the day, you paid for a service. And if you're missed out on the service, you should get compensated.
The difference betwen a dentist and an airplane is that the moment you step your foot inside the airport, there is no return. Your bag has been sent in, you passed the metal scan. You're trapped inside an area with ONLY overpriced frozen food, and terrible sleeping/resting areas.
At worst in an dentist area, you might have taken off your shoes for hygienic purpose. And maybe 15 minutes trips and lost gas. That's it.
The funny part is there are a ton of avionics systems that can be claimed as "mechanical" problem so the airlines would never have to pay under this.
Just signed up for your news letters. Your site is the best! I live in the US but each of your broadcast gives me valuable insight. Keep up he great work.
This is why I fly Iceland Air when going to Europe.
I did this too and the flight was cancelled and we sued and were paid $700 each :-)
Politicians are elected to protect the CORPORATE CANADA. That sums it up accdg to the Minister of Transportation.
I work as a flight attendant and I find the most delays I’ve been involved with were caused by the inbound aircraft being delayed by some reason often weather and air trafic control congested airports etc causing a domino effect. I do think mechanical issues and overbooking should be stopped but ppl also shouldn’t book their connections so closely! I’ve had passengers worried about missing their connections when the plane lands early. I think what would really make a difference would be to force the airlines to schedule longer turn around times. If they had to prove that it’s possible to deplane clean and prep the aircraft and have the new passengers load and depart on time even with like a 30min or some reasonable delay of the inbound aircraft (especially if it’s coming from locations that are always causing delays) then the amount of small delays would significantly decrease.
Other than that and doing something about over congested airports, which is what’s caused me to have to sit on the tarmac for hours like the lga airport just being too small so saying we can’t take off until it’s cleared up because then we would not be able to land in lga if we did. Or being stuck in a line up waiting for a chance to turn into a taxi way to get to a gate. I don’t really see what could be done but I don’t think this legislator is going in the right direction
What is this bill for canadians or for this politician's pocket? I'm sure mpre than 80% of canadians agree we need changes. Now !
*asked a yes or no question*
"Well, we believe in the best interest of the passengers..."
Spoken like a true politician! LOL
Great video guys, really appreciate your good work and sincerity . Keep it up :)
yes, keep it up, but so sad to know. !!!!
I was flying Hainan Air from Shenzhen to Beijing to Seattle. The flight out of Shenzhen was delayed due to a LOT of snow in Beijing. I arrived in Beijing just in time to see the Seattle flight depart. So I went to the frequent flyer counter and requested a discount hotel room and a change to the flight the next day. change of flight was no problem and no charge. But a discount hotel room? That is what I expected from a US airline so I was surprised when the discount was refused. Instead..... A free class 3 hotel room (mid range hotel), free dinner, free breakfast free ground transport...... Just... wow. China's air rules do not require much, it was just the airline's policy (They owned the hotel so it was no big deal). I like that policy and have only flown Hainan since that day. Other airlines should take note about how to keep people singing their praises....
Thank you CBC and marketplace, we as Canadians deserve better price, better service and love Canadian products., continue to work hard for us!
I was delayed on my way to my vacation in England and my luggage was lost too - one the way back I was delayed again and they damaged my luggage bag significantly. Not pleased I can tell you that. This was Westjet less than a month ago.
Lisa you’re covered for the flight back!
always remember it's better to have a mechanical problem with the plane on the ground than at 36,000 feet. both of Canada's major airlines gouge customers with wj quickly following ac's lead.
Transport Minister Marc Garneau, "We have the best bills. Tremendous bills! It will be World Leading!"
You will love it when you see it, just let us enact it first. "Close your eyes and open your mouth. I've got something for you!"
well aren't you just edgy. Don't cut yourself on all that edge
Europe is looking a hell of a lot better than Canada right now.
After a 3 hour delay for weather AND waiting for a flight crew, my husband and I were stuck on the tarmac for deicing for 2 hours only to then be told they had to go back to the gate because the flight crew ran out of hours. It was another hour before they finally called our flight canceled and another 6hrs to get the next flight in the morning. Most of that flight including us were trying to get to Kansas City, the next flight took us to Laguardia in New York where we all had to run in an unfamiliar airport to catch our connecting flight home. Luckily us KC people made up a lot of that flight so they waited for us. The whole thing was a nightmare because the airline did nothing for all of us who then had to stay overnight at the airport. No hotel or even blankets or pillow. The next time we visited my grandpa in Michigan, we drove the 14hrs.
Even during holidays and vacations they still manage to mess up. And by law they are supposed to give refunds but of course they won’t. Paying thousands of dollars for a service to just get pissed on :$
I knew I was on to something when I said, I don't think I'll ever ride on a plane.
Some areas eventually have much more delay due to the geographical locations and weather. Runways may be closed due to high crosswind or low visibility...........
So under Europe's rules, if a plane is delayed due to a safety problem, are the passengers compensated?
Ambrielle-Lyn McQuaker was the way I was going there to see how much people are actually going there is a great job with my parents to help us with the money they will do so they can make them look at their cars long time and then we can go to a new one and they have to do it a little while they’re here in front of my house so they can get a ride and then they go go crazy woman I will have a car 🚗 I don’t like to do that I think so they do not like the stuff I have want me to do it I have a lot.
Ambrielle-Lyn McQuaker, yes unless it is an act of terrorism or a manufacturer recall.
is that you Gabe? You are doing awesome work!
Yes.
depend, if it is mechanical issue, then the airline should be accountable to get the plane ready and safe to fly ahead, so you should get compensation, however if it is beyond airlines' control like bad weather or terrorism /war, then it might not.
I completely disagree with the compensation now that airlines are gonna have to pay for every hour they aren’t in the air they ain’t gonna give a f*ck about mechanical problems and just rush.
Not true whatsoever. Why would an airline risk losing a hundred million dollar aircraft, bad reputation and the cost of compensation in comparison to a few thousand dollars.
Ahem.... Dr. David Dao in United Airlines - board as a doctor, leave as a patient
in United's extremely limit defense, he was stopped at the boarding gate and ran past to re-take his seat, he was then asked to leave, and the security was force to escort him out. However, they went to far with it and lost an grounds they had so it balanced out, they reason was because they had 4 airline crew that need to get to the city the plane was going to or that flight would be cancelled. The asked if anyone would be willing to give up there seat for compensation, when no one did the where force to de-board some.
I flew a number of times and I have never experience a flght delay before. Thanks to AirAsia!
In 1986, my dad's former Navy shipmate, Dante, was our travel agent. He said that when people check in their luggages early, they wait a very long time for their luggages to arrive at the airport luggage circle. So, he told us not to check in too early.
Good lord. From this and other episodes, I had no idea canadian politicians were so full of BS
When it comes to making sure the plane is safe, take as much time as you need. I rather the plane be safe than everyone be in a hurry and something happens.
I have a very strong credit card that gives me insurance against flight delays (4 hours or more) and flights cancellations. I do have to pay a 120$ annual fee
20:18 How is going from 90 minutes to THREE HOURS "world class"? What is wrong with Minister Garneau???
First of all, the airlines need to prioritize connecting flight passengers since they are in the middle of their trip. Then about safety, for sure we don't want to fly on an airplane that would drop its parts during the flight or possibly lose cabin pressure or even worse drop engines and wings. Then it is about time, especially the business class people who need to be on time for their meeting maybe later that same day get delayed and miss something important. If they have too many airplanes breaking down so much, it is about time they use newer tech airplanes that are better than the old ones, the best would be to invent the electric airplane that can fly Canada to Dubai and back before it says battery low.
What if an airline refuses to address maintenance due to
the risk of monetary compensation & contributes to a crash ?
I'll be sure to skip Canada when flying abroad if 3 hours on the tarmac is deemed acceptable! I feel bad for the elderly, people with kids, with medical needs, and specially people with time constraints.
Me and my husband were flying from Calgary to Newfoundland and got stuck in Halifax for 16 hours due to weather back in December of 2011 and we were told we had to book our own flight to St.John’s and all we got was food vouchers we flew air Canada when west jet was rebooking and putting passengers in hotels my husband and myself had to sleep in the airport and our luggage was missed placed and made it to gander before we did
this is why insurance companies are profiting over travel insurance because consumers dont have much rights
Why are so many flights delayed so often?
In Canada, companies and establishments usually have little to no liability toward their members/customers... Even if there is laws!
I tried to enforce the "Politique d'exactitude des prix" here in Québec and given up when I saw how I would have to make a huge case out of it... It's time and energy I don't have for a couple of dollars! If the store employees don't want to comply with the law, then you have to build a case with solid proofs if you want law to be applied! Good luck with that!
Love to see the England Ligitation team help to get passengers dealt the compensation.
OMG the exact same thing happen to me but the olny difference is 16 hours delayed
US has some great local investigative journalism and also national like 60 minutes 20/20 etc. or 60 minutes at least opens its 53rd season on 27th September
What de heck? 82 bucks? You delay my flight 48hrs and you own me at least 4x the air fare and your soul lol, btw I’m never riding with Air Canda ever again.
Historymaker2001 haha of course
For the last time! It’s not tarmac, there’s the ramp (the gate area),the taxiways (the little paths that the aircraft drives on) and finally, the runway (where you take off)
News reporter: He was parked on the tarmac, backed onto the tarmac where he drove along the tarmac to the tarmac and then took off from the tarmac.
I think it's safe to say I've flown more than most Canadians. Having said that it's the American border security at the Canadian Airports that foul things up most from my exp. I recall a delay at Pearson where I boarded 20 min after the posted departure time and I was one of the first to be seated. It was all due to the Yanks not staffing enough gestapo.
Airlines should be expected to have their aircraft in good working order at all times and if they're not and it delays the passenger, then they should have to pay for it. Fix their aircraft on their time, not ours!
This is Billy.Keep up the good work
It's 2018.
How is the bill?
i understand wanting compensation, but couldnt that give airlines pressure to rush mainenace and create a safty issue?
Brandon Marvel They should have enough planes that they're not immediately turning over a plane that just landed for the next flight. And if every plane is breaking down then they need new planes.
that's the way they say but we all know nothing on that airplane broke its because they can't fill all the seats at that time. simple but true.
Waiting in the airport watching this when air Canada cancelled my flights last moment 😂
I transit through Toronto's Pearson int'l a lot and there's nothing worse than that airport at night, it's like a homeless shelter, nothing is open, people are sleeping on the floor, there's hardly any staff to help you navigate and it's just pure hell each and every single time..the flights with Air Canada are almost always running late so i learned to budget a few hours between connecting flights. Westjet on the other hand...just run away from them and keep running
Happened to me several times.
Arrived at the airport only to find out the airlines has sold my seat to someone else, or not even sold it to someone else, but insists I buy my seat "AGAIN" or they will sell it to someone else, and at a hugely inflated price.
Kind of comes close to robbery. Always a American airline company.
I've had delays 50% of the time as well , it's horrible !
Question if I book flight out of San Diego there is a layover in lax but if i fligh out of lax it is over hundred dollars more why !?
Wow, the minimum wait time on the tarmac should be no more than 20 minutes as over 90 minutes is already stressful
So if I take off on a return flight from Europe by Air Canada and there's a delay on the return do I get comp for the return?
Get travel insurance.
Who else traveled alot but now cant and seeing the airport makes you cry
Air Canada has so many cancellations/delays bc they suck at being on time which means they get the worst flight plans and end up having super long delays as more and more airports are like Syndey which doesn't allow planes to land if they are more then 15 minutes late thus will require need to reschedule completely as the plane lost it's spot which normally means a cancellation and another flight the following day or a 6-8hr delay. This also means if you had connections you'll have to rebook another flight and PAY for it as most countries don't reimburse NOR rebook you as it wasn't that airlines fault that the other airline is crap and didn't show up on time.
corrupt politicians.
when i travel i pac for delays and cancelled flights....basically i pack for a weekend when am going through airports. that includes food and clothes. 30diapers for my son. sanitary napkins for myself. underwears, bras, blankets, towels, a pillow case to stuff clothes in to make a pillow. so i dont have much of a problem when either happens. i relax by a socket, connect to airport wifi (download movies and cartoons from home so we can watch if no wifi), and wait by our gate
That's a pretty sad state of affairs when you have to plan for an apocalypse just to visit another city
So. Did they get their bill of rights?
On delta my flight was cancel on June 24 ,2018 at LGA IN NY
17:03 - Ergonomic chair setup
That minister looks deranged....
Garneau's logic that Canadian carriers are being protected this way to keep competitive and to keep prices AS LOW AS POSSIBLE, somehow don't really ring true, does it? Canadian airline pricing is one of the highest on the planet. I think that we should just make sure that we don't fly on a Canadian carrier when we fly overseas.
Marc Garneau 8s a public servant, paid by taxpayers. I'm tired of watching his deer in the headlights look when he's asked a question about airlines. He's not doing his job. Your job,Marc is to protect Canadians, not airlines. If you can't handle it, please retire because from what I can see, you are a waste of taxpayers money?
I’ve never flown through O’Hare without some kind of problem.
It'll be interesting to see how the new law effects Canadians flying rights, hopefully for the better! The new bill won't however reduce delays due to storms because3 as we all know life happens and there are some things you can't control right?
travel insurance will cover all these issues. thats why it exists.
Im from canada, and westjet was so dirty, i got sick with nausea and migrane 2 days after i flown from Edmonton to Toronto pearson. And their flights are EXPENSIVE!!
LOL - if these airlines had to pay compensation, there's no question that prices will go up and these same people will have more to complain about. Prices are already high enough and as someone who flies frequently for work and leisure, I don't experience that many delays that it is a big deal. I know the risks involved when I fly... no different than when I drive to work. If I want zero chances of my car getting into an accident then I would walk, bike, transit, take the taxi, etc. to work. If I want zero delays when flying, then I will stop flying. I can't imagine what it would be like to work with some of these people - they would be so high maintenance, expecting perfection, etc. Nothing is perfect - yes, speak your mind, provide feedback, fight the fight, etc. but then move on and make the best decision for yourself. The great majority of delays I experience are absolutely weather related. I think they should implement this as I would love to see prices go up just to watch people complain. Perhaps it's a blessing in disguise - I would still fly but there would be less of these complainers on board with me due to higher prices :) I would just feel bad for the people who understand delays can happen but who couldn't afford the higher prices. Just more important things in life to get upset about than flight delays. But everyone has their own frustration triggers.
Not true whatsoever. Why would an airline risk losing a hundred million dollar aircraft, bad reputation and the cost of compensation in comparison to a few thousand dollars.
You seem to forget that Europe has the cheapest flights in the world...
keep up the good work!!!
So is there a new law? Or bill
Flew with American Airlines and had a hellish experience... I had to get new itineraries four times and didn’t sleep for multiple days, even though I was only flying within the us. Oh and not to mention they lost my baggage and I got it back five days later
That's why my husband and I will never fly American airlines again. Something similar happen to us once and American did nothing to compensate us. Now we strictly fly Delta, never had any major problem and one little one we did they really followed through with helping us.
This minister is playing the canadian airline passengers! No doubt...
What effect would having these rights have on air fares? Wouldn't airlines need to charge everyone more?
why does it work in Europe then.
I've been delayed 12 hour from Hong Kong just get a meal coupon because " tropical cyclone ".
I've been flying for years in the US and have never had a delay longer than 15 minutes
They should just take off anyway with the broken equipment and no one gets a refund..
After flying Air Canada late flight, waiting for over two hours on the Tarmac waiting for a gate and being abandoned for over two hours with 6 other wheelchair bound passengers I would give a big thumbs down to AC customer service...it does not exist?
18:07 "I am fully competent - er - confident" - Minister.
That beautifully summarizes this piece.
The Canadian government has always put large corporations above it's citizens. I have seen it in every possible example you could imagine. This is why so many protections seem to be glossed over because the corporations come first.
Garneau: "and I'm fully competent, uh, confident...."
Well done for the correction. The first word would not apply.
2023 and the situation is even worst. Why no one does anything?
But in Europe, is there not an incentive for an airline to avoid a delay by flying with faulty mechanical equipment?
They have changed the rules here in Canada, and as a passenger I am happy. But airlines are not! Now airlines have to pay hefty compensation fees to passengers...
Knock on wood, I am probably the only frequent flier in the world who has never been delayed by more than half hour in their life.
I board a southern China going to LAX
We stop over in Guangzhou to change plane Boeing 737 to A380, Then minutes later we board the plane 50 sec later the pilot said our flight has been delayed because of air traffic, I go to my phone and look on the radar *there's no even a plane landing or in the sky*.
I never get why do companies get to avoid admitting wrong doing while paying fines, if you are paying the fines then you did something wrong.
5:29 He says they're going to England and start playing "My Country Tis of Thee" AKA "America" in the background. SMH...
Actually that's "God Save The Queen" (the British National Anthem).
Kynz, have you ever heard of God Save the Queen? It's been Brittian's national anthem since1735. The us adopted the song into their own as a official anthem 1931.
Would the "riggity" "old" plane be a 767? Because Air Canada as of now has one on the most new and economic fleets in the world.
Uk needs a show like this
We do, it's called WatchDog it's been going since the 70s.
@@gsw8734 wait accly, thx
government and corporations are always in cohorts. This is why there is never any meaningful regulation to protect consumers and never any meaningful enforcement if there were.
We live in what is called a corporatocracy.
This is why I fly KLM from Vancouver to Amsterdam.
its 2020 now, is the bill passed?
so we flew out of Toronto to central america and guess who lost our luggage for a few days... no apologies from aircanada at all yet it was stuck in toronto. The host airline (from central america) apologized greatly for the loss. I love central american airlines, yah get a hot meal with some airlines and you can upgrade your seat for dirt cheap.
Now, when our trip is done air canada has us leaving at 1030 at night flying into a major city in central america at midnight then we have to make it to the airport for 5am. I checked the many airlines here (its true capitalism here with lots of airline choices, unlike canada - monopolies run the show). Anyhow, lots of flights fly out of where I am to the major center for dirt cheap (under 80cdn, try to do that in canada - impossible as monopolies run the roost).
I called air canada and they want 150 dollars plus the difference in fair to change the flights. So odd. I then said just cancel that one little flight cause if you take another flight and don't show up for your initial flight they cancel the whole thing on yah. So odd. Nope, they can't cancel that one little flight without charging the 150 dollar fee then charging for the new pricing on the final flight back into canada. Arggg... Next time I'm booking the whole flight with some of the other companies that fly into toronto or montreal. Done with air canada. I always feel I'm getting ripped off and gouged.
I sure wish the government would allow more competition in, but of course so many pension plans are tied to air canada - the monopoly.
Canada isn't a capitalistic market place, its merely run by monopolies (from banking to airlines, to finance etc...). They are strangling us in every way. Pawns we are.
What is the tarmac theres the ramp apron taxiway and runway
But once the new law will be in place, will that be enforced?