Florida family bound for Europe kicked off flight by United Airlines
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- Опубликовано: 16 июл 2023
- Full Story: wfts.tv/44HEc0Q Retired school teachers Wendi and Rob Meehan booked a bucket list tour of Europe last year. Wendi said she planned every detail of the March trip back in August, down to picking seats on the flights for her husband and parents.
If the tickets were invalid, how did they receive boarding passes?
How were they able to book flights through the same agency and fly the next day?
Something is not right with this! Shame on United
Someone must've screwed up, and they don't want to admit it. Thing is... let the dang people fly. No skin off United's nose. Unless they wanted to resell the seats. Like, to a celeb or famous relly or something? Who was the first person to say: "take them off the flight"? They gotta know that.
@@dalegarraway9865in the first case the sale went through Lufthansa, next day they booked with the agency.
@@charityrocks yet hundreds of thousands of people still fly United because "STUPID IS STUPID DOES"!
United bumped them because a United executive or employees were traveling last minute and because you booked via a travel site and not directly with United you were the ones bumped and the explanation was falsely given. Thats what really happened. As a person who’s worked for airlines seen it so many times.
You are absolutely correct!!!! I hope they sue
That's what caused the Dr David Dao incident.
That would explain why the family was able to fly out on United the very next day. I mean, based on United’s stated reason for kicking them off the day before, nothing had changed 24 hours later when they were allowed to fly.
I hope this costs United’s reputation and bottom line big time when the story gets more exposure.
True...Very True
@@MicheleEngelyou're comparing apples to oranges. When an airline is overbooked they are allowed to bump passengers. Usually they ask for volunteers but if no one volunteers, they can bump.
In this specific case, code share passengers booked through a third party is at the top of the list.
THEY CANT KEEP GETTING AWAY WITH IT 😩
They Are.
@@adventuresofbright332 ... among us
You are wrong they will 😮
I wish people would just stop flying with them--everyone. Nobody book tickets on United and then they will go under or have to change their game. But it can't happen. It's a nice dream though.
They've been getting away with a lot for a very long time. 😠😠
"No explanation" is unacceptable! They absolutely MUST have consequences!
The consequences should be that overbooked flights should be grounded until kicked off passengers are onboard a replacement flight.
the dog sitting on the couch like a sympathetic person is hilarious.
Dog is probably secretly happy they weren't able to leave. Lol
The dog is the real star of the story.
🤣I thought the same. As part of the family this is his business.
"oh man when we're done I bet that camera guy will pet me again"
😂😂😂
So they weren't authorized to sell the ticket but the passengers still made it onto the plane? Sounds like a serious security issue to me.
Exactly...You think they would have caught it at the ticket counter? I think United has egg on it's face but, of course, will never admit it
The big issue was making it past the TSA not United.
It's not a security issue, it's just a sales issue.
I'd like to know who got their 4 original seats. 😉✌️❤️🦋🙏
@@kendallevans4079 I think it should have been caught at the ticket counter.
This sounds like they were giving away their seats to someone else, possibly a relative of flight crew and they made up the bogus story that the company they purchased tickets from wasn’t approved by airline. Unacceptable behavior.
Or a government employee demanded those seats.
Yep--they got booted for "special people".
Sounds like it
I was thinking a similar thing!
didn't they lost BILLIONS in a similar incident some years ago?
Why does the dog look like he is upset about the situation too.🤣
I do agree that was not fair. I hope they at least had a fun trip.
The fact that they permitted them to fly the next day, from tickets bought from the same agency, is enough evidence for them to take United to court. United won't have a leg to stand on. Make them pay your entire vacation!
Yep! I think they did it to see and prove a point. United did not want them on this flight to Europe. I truly believe that somebody wanted tickets at the last minute and united bumped these people as they saw that it was from a third-party, and that it wouldn’t fall back on United… That way united could charge the last minute seats at five times the cost.
Ok Perry Mason lol
United said the agency was restricted not banned from selling tickets. They would be restricted from selling international flights but ok to sell national flights. The agency is doing something shady.
@@luvdocumentary Yet they were allowed to sell them the exact same tickets the very next day and it worked perfectly. Combine that with the apology letter..... United knows they're the ones at fault, just don't want to admit it.
@@YTcensorsEverything I reckon you're right.
I just had this happen with Alaska Air in Seattle. I had a cat 3:28 in cargo and another with me under my seat. 5 minutes before the flight, they took me off the plane. They wouldn't tell me if my cat in cargo was okay. They wouldn't tell me why they they pulled me off the flight. They were rude and the entire incident was humiliating and offensive. I was treated like a criminal, also. I sent a 4 page letter to them about 10 days ago. I was going to wait until they responded before contacting DOT. After hearing this story, I won't wait. I'll contact them today.
Was your cat ok?
@@jeans1422 Thank you. Yes, he was.
Please don't put animals in cargo. Animals die in cargo so frequently and it is a terrifying experience for the animal.
@@floridafamilyfun1597 Understood. Sometimes there is no option.
@@jmseattle2861 i didn’t mean to sound preachy. My neighbors dog died in cargo a couple of years ago bc they didn’t pressurize the area well enough. It was so awful and I would never want anyone to go through that.
Even their dog was upset…did you see him slam his paw down in the beginning? Lol
Love love love that dog. In fact, the dog looks like he had something to do with the ticket mixup. Didn't want his peeps to be away
I had a similar experience years ago. I could not reason with them. I wasn't yelling or swearing, just explaining the situation that was clearly _their error_ and requesting a reimbursement. I was told flatly, "We're not going to do that", and then they just froze me out. The airlines are completely out of control. They do whatever they want. There is zero accountability.
Just like corrupt law enforcement, corrupt corporations are protected by corrupt politicians.
They keep Americans attacking and screaming at each other while they caterer to the wealthy corporate masters
UA has always been rude and unhelpful - i avoid using them as much as possible
What did the Better Business Bureau say when you filed an official complaint.
Or the FAA?
@@hoolydooly5072 No
More regulation, less air travel deregulation. And someone tell that family that travel agents are as antiquated as you can get when it comes to stream,I Bing communications in travel. 😳🫣🙄
Their offer is TOTALY unacceptable! These people need to keep fighting to get back at LEAST what they lost.
It's not the airlines fault though, it was the third party agency
@@TruthTALKA yes, you are absolutely correct - no doubt the third party agency was receiving payments and not paying united for the tickets
@@TruthTALKA The hell it wasn't -those United a-holes kick the family off, no explanation initially given, humiliated them, and then didn't even bother to give them a full refund.
@@TruthTALKAI’m not sure I believe United. They don’t have a history of clean hands when it comes to these things.
@@TruthTALKA But according to the report, the woman's credit card showed that she used the same website to book United to fly out the next day without incident.
I guess the message here is: Don't fly United Airlines. They should have contacted the passengers prior to the trip if there was an issue with the tickets, which evidently there was not because they got on and had boarding passes.
I had something similar, also with United. I showed up at the airport for a 6 am flight and was told I'd been cancelled because my connecting flight was canceled. They said I had been contacted. I had not. *I suspect United out-sources those calls to a cheap third-party that does a poor job.*
Fortunately, I was paying full-fare for my ticket and that was enough for the agent to put me on that flight. When I got to Dallas, I then pushed for an alternative flight, stressing I could go to Huntsville, Birmingham, Montgomery, or Atlanta. I was going for a family funeral and could be picked up in any of those cities. But I had to push hard. United wasn't helpful.
Thank you jackie for taking action for the family🎉❤
Jackie helped me in the past. She is awesome.
I’m old enough to remember what it was like flying back in the seventies. Flying was fun back then. Now, it’s just an ordeal to be endured. Like an airborne Greyhound bus.
Lol, even short 45 minutes flights you could get drunk.
Part I don’t care for now is that with the security, boarding, and customs at both ends- I’ve wasted just as much time as the 6 hr flight takes.
No, St Ronnie the Stupid promised flying would be great once we deregulated the airlines.
See how nicely it has worked out…..
@@olyokie , it was better when only people with money could afford to fly. You got a better class passenger and everything else.
That's not true, Greyhound has a better class of customer. If you create a problem on a Greyhound, they will put your ass on the ground by the side of the road and drive away.
Same thing here in Europe. I loved to fly, now I just hate it and am always waiting for the next issue to pop up. Disastrous.
That is totally unacceptable! United should be more accountable!
WRONG. United did everything right.
The courts and politicians all bribed by the airlines, won’t happen….
@@stevekassel3301 I don't understand this. How was it right for United to tell them to get off the plane without giving them the courtesy of a reason? Is this top secret info? And how was it right for them to tell them it was because the agency was not auth'd to sell United tickets, when other tickets were issued via the same agency the next day? Also, I do realize that if the notices actually were sent to the travel agency rather than the travelers, it was because it was the agency with whom United was dealing, but doesn't it seem like United was on notice, if the agency was actually unauthorized yet holding itself out as authorized, that such a company could not be relied on to pass this info on to the travellers, and the travellers should therefore have been cc'd the notification of non-authorization?
@@stevekassel3301 BS. United allowed the tickets to be produced and allowed passage onto the aircraft when scanned at the gate. ALL of this falls right onto United from beginning to end, which is an absolutely crap company on all fronts anyway.
Taking a bus is a far more pleasant and affordable experience anymore since flying has become so miserable, and you know you'll have your luggage with you.
@@stevekassel3301How is allowing the family to board, with invalid tickets, doing things right? How is not explaining anything to the family doing it right?
The dog's like, "I don't.know why they aren't asking me any questions. I have a lot to say about my mom and dad leaving for Europe."
Something not mentioned but IMHO adds to their story:
Their boarding passes had a stipulation requiring a paper ticket. This is apparently done so the airline's gate agent can review reservations. According to the stories I've read, the gate agent saw this stipulation, but passed them through because he didn't want to delay the flight.
Had he done his due diligence, the problem would have been caught (and perhaps resolved) before they boarded the plane.
sorry, but I'm not following your logic. you go to the airline counter with your paper reservation/ticket, which you print off the email from the travel site/travel agent/airline. Then the agent at the counter issues you the boarding pass, and puts the sticker for your checked luggage on the back of that pass. That boarding pass and your ID is what you show to board the plane. You've already shown your paper reservation confirmation document to the counter agent, and it's the counter agent who issues the boarding pass. Why would the counter agent put such a stipulation on the boarding pass? Especially since he hands your paper reservation back to you with the boarding pass anyway. Nobody does cardboard tickets anymore. If this were Japan or South Korea, we would be showing them our phones and scanning a bar code and the whole thing would be paperless anyway.
The Airline needs to take accountability here and honour this woman’s grievance. How dare they humiliate a family like that and think they can just say sorry . It’s disgusting 🤮
Well no shit!
Fully avoidable though ,had they only made sure to book from an authorised sales company. They mentioned that it even states in the itinerary that they are not an authorised company,that should have been enough to involve both police and the airline.
Not fully understandable. If they were not allowed to fly, tell them at check in NOT when the plane is reading to take off. As usual , the airlines get away with murder. And, whenever possible, avoid US carriers as they are the worst with customer care.
@@rosbar4752 Use a European based airline they have to abide by tough rules that give the passengers more rights.
@@Westcountrynordic I do whenever possible.
I love how their dog sits on the sofa listening as if he is part of the conversation ❤❤❤
I am a German Shepherd Lover and every big dog is Adorable to my way of thinking no matter what the breed. Love the doggie on the couch as well.❤❤
You will be old and lonely someday too. Wait until Karen tries to buy a house in Fl.
….. it’s us…. Not me…..
that was cracking me up!
He is adorable! Wondering if he called the airline and asked them to take his owners off the flight so that they would not leave and stay with him instead ;)
The dog in this video is hilarious.
Sorry that happened to you... I loved the look on the dogs face!!
Never EVER book any airfare through a third party or travel agency. Should any issues arise, you gotta deal with the third party/agency and not the airline.
Also, you'll be the first to be kicked off and put in the middle seat first.
Amex or Costco are fine.
@@aka_pierre Give one reason why you would do this over directly with the airline?
@@kendallevans4079well, with the recent devaluation of miles the airlines are doing by not letting you accumulate miles by how far you fly, I can see why people book through them more than with the airline itself. I have had a reservation with Wholesale Travel and I hated it. However, if you book your tickets on a third party like Orbitz, Chase, Amex or any of the other big brands, you are guaranteed to earn your miles from your flights based on distance flown if you book a certain fare class on the third party and have a hotel included with your fare. For example, that’s how I accumulated high status on AA and on United by doing that
@@kendallevans4079 miles, points, and also typically better rates. Also, airlines are terrible when it comes to customer service. Don't forget that United had a passenger violently assaulted and thrown off a plane for no reason other than the fact that United flight attendants needed to be on the flight.
This is outrageous! How did they Board the aircraft if the tickets weren’t valid!!! Bye United!!!👋🏻
Why did United sell the tickets to the agency if that agency wasn't "authorized?" And why did they wait until the people were ON THE PLANE to raise the issue with the passengers? They had to have the passengers' contact info, because that's required. United = lying trash.
Never book your airline ticket through another source ....book directly
Right I could see it if they stopped them from broading but on the plane seated wth
EXACTLY. IF the tickets were INDEED FLAGGED, THEY NEVER SHOULD HAVE GOTTEN PASSED THE COUNTER, much less to air side.
@@booga_booga_booga I suppose you could, but shouldn't ALL travel agencies be properly vetted and authorized beforehand? Isn't that WHY travel agencies exist in the first place?
Just another case of the right hand not know what the left hand is doing. Too many airlines seem satisfied to do the bare minimum. And since the US gov't doesn't seem to care either, to regulate them properly, this kind of stupid just continues on.....
So much for "America the Great" ... /s 😒👎
What??? If there was a problem, they should notify the family in advance. How they were allowed to board at all? This is shocking!
I feel like I'm reading more and more stories like this - people kicked off planes, people forced to give up their aisle or window seat that they booked and paid for. It seems airlines have carte blanche to do anything they like with impunity. Something needs to be done. I will say I was lucky after a Delta flight I was on left Lisbon and then had to turn around due to an engine failure. We ended up in the airport most of the day waiting to get our luggage, we had to spend the night in Lisbon and pay for other flights out the next day. Delta offered a free one-way ticket or some small amount of money off another flight. They aren't forced to reimburse you for extra expenses by law. But I gathered all my information - original boarding passes, hotel bill, new flight receipt and sent it to them without my expectation. 3 months later, I was reimbursed in full after I had already gotten some money from my European flight as they do have laws about it. So when all was said and done, I think I made money but I think it's a rare happening.
We all remember when an elderly Asian man, a doctor, was physically dragged off a United flight. They settled with him real quick so we would all forget about that ugly incident. I am here refreshing memories.
Thanks for the refresh- i remember that traumatic video-
this asian doctor got his long term lawyer and able to settled rather quick, this doctor was got hurts internally .
@@nancykoo4156English please.
It wasn't United personnel that dragged him off the plane. It was local police. Asian guy should have just walked off on his own. Instead he let the police get involved, and they did what police do when you don't comply with their orders. I'm here correcting false memories.
@@jerrymclellan4711the police should never have been involved. Dr Dao did make the airline pay, can't remember if he screwed the cops as he should have
Coming from someone who works for a major airline: The airline isn't liable until the passenger is checked in, and an e-ticket number associated with their res is printed on the boarding pass. If there was a ticket issuance issue, the gatereader (where you scan boarding pass) would beep and go red. The passenger or party traveling then has to talk to an agent about the ticketing error. The fact that the airline honored the ticket with the res and even performed an upgrade means that they are liable at that point. Reissuing tickets in an IROP situation when people booked through third parties is tricky, but the airline has to honor their contract by transporting their passengers.
Nah just like always its one extra phone call that everyone is too lazy to make
That’s exactly what you would think anyway.
It sounds like they're going to get a lot more than $150 out of this.
Get a real job lazy
My friend deals with these situations. So thankful for her knowledge
Unreal. I flew United recently and couldn't sit in my seat, as there was a baby seat with a baby in it in my seat. The family would not move their baby, and after asking them 3 times, I got the stewardess to affirm my right to my seat, but she pointed to another seat and said why don't you sit over there. I'm like well, I wanted my window seat I'm assigned to. I did complaint to United. People should be able to sit in their assigned seat. Pretty cheeky to put your baby in someone's seat.
That is why i buy directly from airline booking website
Buy thru 3rd party this is always a threat. The reason they were de-planed was super sus... I actually believe that there were dead heads(United Employees) coming from Tampa to Chicago and they needed seats and made up this excuse. The last time they had dead heads they needed to move somewhere they actually said the real reason and they beat up the asian man that refused to get off. Here they just made up a BS excuse.
Even that poor pup sitting on the couch looks upset
I thought the same. Pup knows something is upsetting his humans but doesn’t know what. Poor baby needs a hug! ❤
I think the dog was the snitch to United in retaliation for being left behind. 🦮🦮🦮
That's because hes forced to spend his life in Florida.
😂😂😂
That got me laughing.
I heard a few times about United, taking people off the plane in the worst way. United should have dealt with the problem before the people entered the plane. Shame on United. Once on the plane, the people's tickets should be honored.
Hi❤hu
Yep, at that moment, it should be United deals with the unauthorized 3rd party
Bad business
I agree,they should have checked to see what was used to purchase their tickets,most 3rd parties use miles purchased from people,which is illegal in the airline business...
@@neilcharles2520if it was truly against policy, why were they given seats in the first place? I'm a perfectly random person, and if I try to sell someone a United ticket it would not work. The mere fact that the tickets worked and that they had assigned seats proved that the tickets were perfectly valid
The dog looks especially concerned.
I am so sorry to hear about this. That's why you need to be careful with whom you book your trips through. It's such a shame that this family had to go through this, and they lost all of their hard-earned money over this.
I just hope that this family can work this out. If not, they can always report them to the Better Business Bureau, their local consumer protection agency, the state attorney general's office, or else take them to court.
The airline needs to be held accountable. They’ve gotten away with too much.
I only book airline tickets directly with the airline and this story just confirms that I should continue to do it that way.
I agree completely! I do that with both airline and hotel reservations.
As long as you can trust the airline. I wish I would have booked my avianca flight via a third party. I got my money back but had to book a more expensive flight and the issue was something avianca could have solved - but refused to (feeder flight got canceled and the operator of the feeder only wanted to deal with avianca because their contract was with them)
That’s the problem today. There’s no more “Cadillac” or “limousine” service! To all those online saying, they should have booked direct or some other BS, NO. The problem with modern times is that no true quality service anymore and everything is hackneyed and disparate, forcing me to act as my own travel agent. Maybe this is the price we pay for cutting out the middle man and dealing more directly, trying to save some money.
Not disagreeing with you about your practice, but that story about blaming the 3rd party is pure bs, this was all United's failing. Booking tickets directly with them will not save you from the massive problems they have, and certainly not from the problems they have with Lufthansa. They are associate partners in international flight, but they screw this stuff up all the time. Don't believe a word United says about this, and Lufthansa is just as bad.
Exactly 💯 , I don't understand why people waste more money with trave agencies 🙄
Even their dog knew what happened to them was outrageous. His face says it all!! 😂
Did they void the tickets to sell them for double or triple last minute?
We recently had a United Airlines flight from Fort Lauderdale to Newark cancelled because of a crew issue. We called them about getting a refund and the first person we talked to said they couldn't give a refund but then we called again. We presented the same information and the second time the agent said we could get a full refund so we took that offer and ran. It seems their own employees don't even understand their own policies.
they dont at all
I wrote certified letter to ceo by certified letter and I got what I wanted in 1996.
@@arfriedman4577When confronted with someone who doesn't know what they are doing and won't budge, I always go to the top.
Back when Delta's connection from ATL to CHA was ASA (America's Sorriest Airline) 3 people missed a flight entirely due to the total incompetence of the gate agent, who was backed up by the supervisor, who was also involved. Had to rent a car and drive. but on the way, I stopped on the other side of the ATL airport at the headquarters of ASA and demanded to see the CEO, whose name I had. He was in downtown ATL at a meeting and on the way back. Then they told me he had gone home early. Probably the first time they ever had an irate customer to show up at his office. apparently, my name got flagged in their computer, as I got treated very carefully after that.
Welcome to idiotic America.
A "crew issue" usually means they came in on a late flight the night before and were either still drunk or too hungover to fly the next day...and no, that's not made up, my brother worked for an airline that had a lot of "crew issues" years ago...
That's insane the way that family was treated. $150. compensation? My sister & bil had a similar experience. Crazy how out of control these airlines have become.
It's not just airlines. Too many businesses seem to think they can treat their customers like shit without consequence. As long as big businesses own the politicians, nothing will change.
How is it the airline's fault that these people went to a backdoor site to get cheap tickets and they turned out to be a fraudulent site there wasn't authorized to sell their tickets that's not the airline's fault that's the people's fault on the sellers fault
@@ac61900if they were not authorized to sell tickets , then they should of been blocked,
. It’s how they treated the passengers that is wrong.
Isn’t the homosexual the Secretary of Transportation! The one who took months off to breastfeed? Seems like there are a lot of issues under his watch
The American way has been aborted for the rich.
3:01 the look on the dogs face. He’s all like “here we go again”
Thanks
Same thing happened to us on a return trip from Hawaii. We had a flight confirmation number, boarding passes, and seat assignments, but we were still told that our tickets could not be confirmed. We had to purchase 3 one-way tickets for Chicago at 11:00 pm or stay in Hawaii. It took countless hours on the phone trying to navigate the obfuscations of United's paid liars, almost 5 months, a call to the Illinois State Attorney General, who contacted the Dept of Transportation before we got our money back. I believe United does this on purpose to try and scare people off from using third party ticket sellers. Honestly, we'll do everything we possibly can to never fly United again.
AMEN !
Honestly you should be more upset with the 3rd party ticket sellers and never use THEM again.
@@kellyalvarado6533 Not fans of 3rd party ticket sellers, either, but the truth is that airlines benefit significantlly from them.
@@kellyalvarado6533the third party ticket seller is not the issue, United is the issue. I've never heard of this happening with any other airline, meaning that United is truly the problem here
@kellyalvarado6533 That's ignoring they were checked in and had boarding passes. Back in the 80's, with a fully digital system would already indicate that it was valid for AA/United/Pan Am/Delta. Now in the 21st century, in a fully digital environment, with internet everywhere, broadband internet and every info being transmitted in a fraction of the time in more complete and complex ways, I call bs on the invalid tickets.
So it wasn't the booking agent or whatever, it was United messing up.
Also, if United had any care for the customers they wouldn't have made a scene and booted them out of the flight. It's just bad customer relation which tarnishes company's image.
There's one scenario that can happen, which is overbooking, then favoring other passengers (or United member like flight crew) over the booted family. Still an United mistake with the overbooking.
Jerk them up short and sue them. Worked for them for 16 years and their supreme level of idiocracy is mind blowing! You can’t believe upper managements contempt for the flying public!
I believe that because their contempt shows in how they treat us. I believe the day will come when they will be forced to end this war against their own customers. It’s not sustainable.
Did I misunderstand; was the family told they reason they were kicked off the plane was that they used that third party agency, and then they booked through that same agency again? Rather risky?
Isn’t that exactly what a travel agent does?
That dog looks incredibly upset and rightfully so!!😂
How many weeks or months in advance did these people make their reservations? Shouldn't United have recognized there was a problem with the tickets long before the family boarded the plane THE DAY OF THE FLIGHT? And if this travel company isn't authorized to buy United tickets, then how is it they are able to do so anyway?
Exactly what I was thinking.
Exactly. If you issue the tickets you have to honour them. If there is an issue with the agency, either don;t issue the ticket or sort it out with them rather than the passengers.
Typical instance of one hand not knowing what the other is doing. We had that once, from a single company even. My wife's bank manager called screaming that we should not ever have gotten that €50k revolving credit line from them. My answer: "Then why did you give it to us, you f***-wit?"
They had contacted the travel agency
United was hoping they'd bring expensive guitars for them to break, it was so much fun they got a song out of it. United Breaks Guitars. United We Losers Stand.
@@kaasmeester5903if you issue tickets it doesn't matter.
United Airlines failed to give the family notice, accepted their tickets when they checked their bags at the check in counter, upgraded the parents, assigned seats & let them board the plane. To add insult to injury, United Airlines refused to provide the family with an explanation. The family needs to retain a decent litigation lawyer to sue United Airlines & the Ticket Agency.
Thank you for sharing this video! Forewarned is forearmed.
That dog listening intently knows there’s something wrong!
When she said “this is insanity” the dog couldn’t agree more. His expression spoke volumes
That dog is everything right with that story. ❤
😆😆😆😆😆❤❤❤❤❤❤❤
@@kylieharrison3782 amen lol
I had a similar incident years ago. I called my lawyer and received a check for $25K in about 10 days to settle the case. They were quick to prevent going to court.
I should have sued when they refused to refund my ticket they didn't honor, but the airlines know most of the time it will cost more to sue than you can win.
Don't use third parties to book flights or hotels. It's always either cheaper, or the same price to book directly through the airline and hotel.
Nice people and even nicer dog! ❤. Horrible for them to be treated that way!
This is insane. How did they get boarding passes? And if so, that’s really a breakdown in security. People can get passes for invalid seats?
Hello how are you doing?
Yes strange
It's not about boarding passes, it's about bullsh*t excuses to cover up for the real reasons, whatever those might have been.
they give them about $100 vol i tell them no if i pay over $3,500 for the tickets give me the full refund or new ticket for same price if not this airline pay double the cost
These airlines need to be held accountable! They treat people like dirt and think it's ok. 😡
sure snowflake
You can blame the patriot act
@@VG-rj8pn wow. how to go to the irrelevant. 🙄
it is okay.. because if it wasn't okay, ticket sales would go down.
@VG-rj8pn what kind of ignorant, delusional idiot are you??????
Love how the dog is seated with them and concerned about the problem
I fly regularity, I always book directly with the company I never had any problem
2008 was the last and final time I flew United. Never again, such an impersonal experience. I feel for these people. 🇦🇺
Agreed. United is absolutely terrible. Sure, you can find horrible stories about any airline, but United seems to be hell-bent on being at the bottom of the ranking for customer experience. I guess if that's their plan, they're succeeding at it, but how they stay in business is beyond me. Just like you, I'll never fly with them again.
Blah blah I ❤UAL🎉🎉!
@annebialecki283 United deserve the Bud Light treatment !! Disgusting behaviour !!
Same here. They do not care in the slightest about their passengers. I wil never set foot on one of their planes again and I tell everyone else about how badly they treat their customers.
American isn't any better.
It will go nowhere. The Dept of transportation will forward the complaint to United, who will do nothing except say something like "We're so sorry that we failed to meet your expectations. We always strive to provide the best service to out customers. We hope you will give us another chance in the future." There is no customer service; just screen readers and horrible service with zero accountability.
Mayor Pete will jump on this like...never mind.
However, isn't that just about what happens with most companies these days (with the exception of small, family owned ones)?
@@bobjacobson858 Yes. Companies do nothing to compensate customers when they make errors, big or small, and calling their 800 number is pointless if they even have one and chat bots are on websites like Amazon
here is a coupon for 20% off your next united flight
@@GoodLifeInSpainWho did Mayor Pete replace again?? Know one knows because they never actually did ANYTHING.
Love the dog giving side eye😂
This reminds me of when I went to Disanyland about a decade ago. I bought the tickets AT THE BOOTH in front entrance and then we went to go use them and the Disanyland staff said they were already used. We waited at the gate while they researched it for about 20-30 minutes and it was emberasing. They finally said, "its okay, we are going to let you go in" (like they are doing us a charity). I was so mad the way they said it because I paid several hundred dollars for tickets at the their booth maybe 30 feet way and they were doing me a favor by letting us in. We never went to Disanyland again.
I went to Disney World in Florida when it first opened. I went back once. The first time was more than enough, especially if you walked anywhere near the "It's a small world" attraction. That song still runs through my mind and it has been about 50 years since I was there.
Interesting story, but I do not think it has much relevance to airline tickets.
He didn't say it was
He didn't say it was
He didn't say it was
That Dog is such a sweetheart! So lovingly supportive 😌
Its really horrible this happened to these lovely ppl. They deserve a nice trip together. The airline better pay.
He put his paw on his dad’s knee to console him!! 😂❤ and sat with them on the couch for part of the interview!! 😇❤️
@@godshallsmiteyouu Yes, that was precious.🐾
I do not understand how they are able to get on the plane in the first place if there was an issue.
I love United Airlines and fly almost exclusively with them. However, I always book directly with United. The cautionary tale here is to never book through a third party website, especially a disreputable one. This is true when booking air flights, rental car, hotels or whatever. I do use aggrating websites to get a broad view of what is available, but I never book through them
Ladies and Gentlemen, this is a PRIME example of victim blaming!
Agreed! Wholesale or not, this family had legitimate tickets. United should have honored them.@@audguy
United should go after the unauthorized agent. Not the innocent customers.
Why? United didn't tell them to use that agency. It's not United's fault.
I appreciate how seriously that dog took the story.
Yup that side eye cracked me up 😂
@@dianaray1470It was too cute. He felt his owners' pain. 😅
😂😂😂
"Ruff! Glad they're back with me!"🐕
Lol! I was wondering if anyone would point that out! 😂 😂 😂
He's looking like he's waiting for the news reporter to ask him his side of the story! 😂 😂 😂
Bottom line: Don't use Wholesale. Best advice: Use a reputable travel agent.
I now always book direct with airlines, hotels, car rentals, etc., to prevent this from happening after I had issues twice and was told to contact the third party booking company.
The best part of the interview was the distinguished dog! That dog is such a gentleman and well-behaved and patiently involved with the discussion. I wanted him to be questioned 😂
I will never fly United again after what I went through, so I can relate to their frustration and humiliation. As stated - why were they allowing that company to buy tickets even though they were not authorized to?? These airlines and especially United are real crooks. and they get away with this ALL THE TIME.
I loved United in the 80's and 90's. The last United flight I took was 2008. I paid for a first class ticket not knowing the flight was with a puddle jumper. I paid $150 more and I didn't get the pre-drink, there was no screen for entertainment and I had no room to put my carry-on. They took my carry-on and checked it.
That "not authorized" story is pure bs, United just gets worse and worse by the day. We don't even need to ask about your experience of abuse by this airline, we know every bit of it is true and then some. It's astounding how truly awful they are yet they manage to stay in business somehow.. there's not nearly enough choices available any more.
@@barbarakauppi9915I think it is because they have corporate contracts for business travel and dont really care about individual travelers. They weather the pr storm and in the end dont care as Lufthansa uses them for overseas travel when people book with Lufthansa. It happened i booked with Lufthansa and ended up on a united plane.
And to think when I was a boy 40/50 years ago United was known as 'the friendly skies!' 🤔🤣
Sometimes I think I'm living in some kind of alternate universe when I see these kinds of stories!
@@retroguy9494 United's skies haven't been friendly in decades.
The dog sitting there thinking 'serves you right for leaving me'
Do Not use 3rd party sellers. Go directly to the airline.
Same thing for hotels. Go directly to their website to book.
I love the dog sitting there in the interview listening to them like he was thrown off the plane, too LOL
He's disappointed because he missed out staying at the Doggie Spa for 2 weeks. What a let down.
I bet the pilot, an executive, or someone high up from United had friends or family that wanted that exact same flight booted the retired couple to make space for them. Makes no sense because they booked flights from the same restricted travel agency the next day and it wasn’t denied.
That's what I also believe exactly happened.
More like United needed to reposition a flight crew to Chicago to avoid cancelling an entire flight.
Better to bump 4 people from Tampa to Chicago than 200+ passengers.
🙄 Or, much more centered in reality, the third party travel agency is in arrears with United.
@@jonathanjudd3168I think you are right. I was thinking another airline did something similar. They could not bump a economy passenger because the rules said they needed to get rest so they needed first class or business. These people got bumped because they were upgraded to first.
I had this happen my mom and I were stranded at a hotel in Mexico because of a travel site. Never again. Never.
It cost us hundreds extra they are great when they work, when they don’t you will very seldom get help.
I love their adorable dog!💓🐕💓
The dogs face says everything.
Yes!🐶
hes like, why is this crap on the news
HAHA That's exactly my thoughts!
He was giving some serious side eye. 🤣
@@willywatkins-zh9xdTo remind people not to fly United Airlines.
A similar thing happened to me with United about 10 years ago. I haven’t flown with them since, even though I was flying about six flights per month.
One can fly anywhere you wish without using United.
@Hello there, how are you doing this blessed day?
That dog was lovely.
This is why I always by my ticket though the airline if possible. The only exception is if I am on a tour and the flight is included.
The problem here is that United only figures out there's a problem when the travelers have already boarded the plane. That's one heck of a time to ruin someone's vacation. Those tickets were likely purchased weeks or months earlier.
United did not know their nationality until they checked-in - the couple was trying to cheat and defraud the airline by buying tickets only available to German nationals who reside in Germany, buying tickets in Lufthansa - they used an obscure website to issue the tickets on Lufthansa that did not check their credit cards and realize they did not qualify for the fare because they were not German nationals residing in Germany. When they checked-in then United knew they did not have German passports and were not German nationals as they were required to be. This United pulled them off the plane as their tickets were not valid for travel for US passengers as they were Lufthansa tickets for German residents
Had they not tried to cheat United then it would not be an issue but they wanted to cheat
Excellent point! Big companies these days are very brazen and know no shame.
@@GK-bo9fi
More info - the agency booked the tickets as paper tickets, the reservation was not ticketed electronically, so the individuals were prohibited from checking-in before the airport and were told to contact Lufthansa or United to have the issue addressed but never did, upon check-in the passengers were allowed to board the plane while the agent tried to clear the reservation and sticker but discovered the issue that the family was not allowed to fly with that fare class as the original agency had never ticketed the reservation properly
Let more of us avoid flying United, if possible.
@@christyviolet926
Why? Because these people wanted to commit fraud and got caught?
I go with the dog. His reaction is brutal. Pay out now!
Yes! I may of just stayed home and played with that sweet dog
Seriously unacceptable. Airlines are out of control. They are completely non-responsive to customers.
Thank you for sharing that. Now I know I will never use denying it. Because they don’t care about people. You deserve better than that. Especially since you weren’t doing anything wrong and proved it by rebooking.
Love the way the husband and dog are both sitting quietly next to her, listening. Dog glances at film crew looking bored, then turns back to listen some more. Her husband listens better. 😂
Admirable unanimity. Doggie seems indeed bored ready to yawn.
In the 1990’s, I booked flights from DCA to MIA and then return to DCA, but the company messed up and had me leaving out of another city. I called them and told them of their mistake and they told me it was my problem. I ended up calling the airlines directly and explained what happened and Delta gave me an excellent fare to return home. I was only 18 at the time. I will always book with the airlines.
Struck United from my options years ago. Had a similar experience with being treated like a suspect of some sort. Was frequent business traveller out of St. Louis. TWA / American and SouthWest always did a great job.
I have spoken to people who were tossed off flights, one flight on the way to italy. The other flight had people destined for Rome and the flight was diverted to Iceland where legitimately they had a passenger who had a stroke and had to be life flighted to a hospital. The next actions were confusing and just unaccountable. The flight -after hours in Iceland -went back to the US. Then to England and Madrid / after two days of travel they finally were in Rome. With no explanations for anything they did. The group was furious because some of them were going to a cruise ship sailing to a wedding - snd missed the cruise ship sailing.
I love the dog at the end , the look, I don't know if he's disgusted or just feels bad for mom and dad. He's a sweetheart.
❤❤❤❤❤❤❤❤❤❤ he's saying yeah woof I don't like it either by the look on his face
He emulates "dad" by raising his paw right after "dad" raises his arm. Really cute.
This is unreal! I cannot believe how these people were treated. Instead of apologizing to them and making everything right...including giving them some perks...they chose to insult them, adding insult to injury. The airline should be sued and there should be an investigation as to why this happened in the first place. Lesson should be...book your own flights!!
This is outrageous. What I cannot understand is WHY they would go back to the same site and re-book?
They look like happy people!
"I need to get to Europe in the worst possible way!"
"United Airlines is right over there, sir"
Ha!
I used to work for a travel company and people were always so concerned with the price of the tickets. I used to advise caution booking tickets on your own through third party websites for this reason and many people would ignore that request. If you're going to buy airline tickets PLEASE buy them directly on the website or through your travel agency. Don't use these stupid third party website
100 percent agree. If I use a Travel Agency I go to one that is well recognized in my City. Those sites are awful.
Agreed. I did it once . . . . . .
Bingo!!!!!
If something goes wrong, the third party website and the airline are going to point the fingers at each other, and you're pretty much screwed.
I think is not fault of United, who needs to respond them is the third party company. They should appreciate that united offered something…
That dog on the couch tho 😂😂😂
I bought one-stop tickets for a trip from Phoenix to Baltimore several years ago. When I checked to confirm status a week before the flight, I learned that our 2nd-leg flight departure time had been changed to about 20 minutes before our first leg was supposed to land in Chicago. I called their service number and got someone with a very heavy accent who sort of understand my predicament, but had no idea what to do about it. A friend of mine who worked for a different airline eventually called someone for us and after a few hours got our 2nd flight changed . . . guess which airlines? United. Guess what airline I will not fly on regardless of how great the price is? United.
So sorry for your trouble. But that doggo's furtive looks at the camera really made my day!!
Yes! Love the dog