WHY WAS THIS CUSTOMER SO ANGRY?
HTML-код
- Опубликовано: 10 окт 2024
- We were pouring out this 24x40 pole barn concrete floor and a misunderstanding set this customer and his wife into a rage. Do you think I did the right thing by staying and finishing the job? What would you have done?
I give you credit for doing the rest of the things . He knew exactly what he was doing. I can’t stand people that basically try to steal their way into a good deal . You are a good person to finish , not sure I could have. Oh and taking the doughnuts away is priceless 😂
The last contractor probably pulled out because he could see that the homeowner is not an honest dealer. $6k for the initial job is very reasonable. His hiding behind his wife’s supposed wishes, frankly, is just cowardly. Trying to bust up your crew is just rotten.
I'll bet if you talk to the builder that put up the pole barn they have a similar story. The guy that was going to pour the floor probably heard some stories and said "I'm out of here". Good for you sticking it out, bet there were a few extra beers after that job.
You should have known there was a problem when you saw the overly tall privacy fence. His wife is the instigator.
Karen got what she wanted
@@AnthonyAlvarado78Yep, and married a weak man, I’m sure it always goes her way.
guys, have EVERY DETAIL IN WRITING AND SIGNED before lifting a finger on a job!! Handshake agreements are easy & cool, until it's not.
A quick hand-drawn diagram of the area to be poured with the customer's initials, is what I would do. You did a great job!
I think 6 a foot is just to low we be priced at 8 for a while now and I don't see me changing anything.
Learned that 45 years ago on the first job we ever did never did that again :)
I worked in carpentry and painting for decades and never had a signed agreement. My problems were so few and far between that I never regretted working on a handshake. This owner wanted every freebie he could wring out of Bondo.
Doing business without a detailed signed contract ...NOT SMART.
You did the right thing. Finishing the job correctly and with respect for yourself and the team….. Good Job!
One look at that property, I could tell the type of person this dude was. You are a better man than me dealing with this fellow.
Double wide on cinder blocks.
@@thewayidoit8895what has that got to do with anything I had the same thing for a good many years (20) and I’m about the most easy going guy take my shirt offf my back for ya don’t be judge mental till u deal with someone yes this guy was a ass but not everyone is this is what’s wrong with this country
Nice video. I'm 47 years old. $78,000 biweekly, and I'm retired.Mrs. Sandra Maria Ferraguti has inspired me greatly in many ways!!!!
Excuse me for real?, how is that ? I have been struggling financially. How was that possible?
What is it you do?
Oh, yeah.Like I said I was able to achieve that with the help of my coach /Mrs Sandra Maria Ferraguti❤️❤️❤️❤️❤️❤️
She's a licensed broker and successful
entrepreneur from the state.
Her top-notch guidance and expertise on
digital market changed the game for me.
Fellow contractor here, that client is a cheap S.O.B. you took the high road which didnt surprise me. Keep doing what you do, your staff knows that you're a stand up guy.
You did the right thing just to maintain your reputation. On the other hand, it really sucks because your friend recommended you. I would have a word with him about the situation. Great job as always!!!
Only 6 bucks a SQFT?..That includes wire and plastic and concrete?...Great deal and you guys do a great job too...What a great crew too...Getting guys up and on the job when it's still dark out is AMAZING...As a GC, I couldn't imagine doing that in my area ( philly) Good health to you all!
That homeowner needed a knuckle sandwich...
Wishin' ya'll were up here in Ohio.
I’ve watched your videos long enough to see the standard of work you do. You always seem a very upbeat individual that takes pride in his work. That’s why you’ve got such a good reputation. If you were into doing a second rate job and ripping customers off you wouldn’t have that reputation let alone film your work for RUclips. Well done for keeping your cool Bondo.🇬🇧
You showed a great deal of patience I would have packed up and left
People can be so un appreciative and just Unfair.😢 You are the bigger man❤
You remind me of my Dad. He laid floors and was very good at it. He was like you, always doing it right, taking his time to do a good job and often going the extra mile. He would get called in to repair jobs others had done shoddily and daddy would not get paid for it and too often, daddy got cussed out for what someone else had done. Daddy worked very long hours for really poor pay, but when he laid his head down at night, I know he sleep soundly knowing he always did the right thing. I am still very proud of my Dad who is in Heaven now.
God bless you. I pray the Lord makes it up to you in the end.
Goes to show how you above and beyond for customer satisfaction! Your the bigger man in all of this!!
You are a professional and you handled your self as one. I think you proved that without a doubt. Your team of guys seeing the way you handled yourself with the customer was something they will remember. Nice work as always!
You did more this homeowner than I ever would. Props.
It’d be nice if Circle T backed you on this clown and sent him a note that they wouldn’t be delivering concrete to his address anymore, given that he has so much additional work to do. Not their beef, but you give them a nod on every job.
I’ve been watching this channel for a long time. I never had a clue that big biscuit is your son.
Yeah, and his name is Jason, Jason Bondo? How about that!
Neither did I now you can see the resemblance.
I also never realized biscuit was your son that's awesome
His older son is called BIG TUNA
that guy has probably scammed every trade that walked through on the project
There is always one of those...
"Couple found buried in 12 inches of concrete today"
With their donuts and coffee...
Contract paperwork detailed prior to commencing, Signed!
Exactly!
For sure!
Great job as usual! 30 years in retail dealing with customers just like him. Hear what they want and don’t understand or care about add’l cost for extras… entitled. You did a great job, professional and try to make it right irregardless of circumstance.
Bondo, you are a stand up guy.Your work speaks for itself.And I don't need to tell you that but I respect you and your team❤
Nickle and dime. you went above and beyond for him. That's why there are contracts for people like that.
They hustled Ron for more than the original deal. Very dirty!
You’re a bargain. I’d have paid you extra for my misunderstanding and just been grateful to find a guy who cares about doing a good job.
40yrs. of construction, and I know one thing for sure, some customers you can't do enough for, and then they want more! People, unreal. And you got that right, "not a dull moment", that's for sure.
And now you know for a fact why the first contractor didn’t show back up on this job. I guarantee every contractor that worked there dealt with that same scam, written contracts solve all these issues. There was no misunderstanding, what happened is his plan worked. You’re a better man than me, I dealt with this when I was in business as well, but I didn’t handle it nearly as calmly as you did. Had you refused to do the extra work, the next issue would have been payment amount, I guarantee! Usually your videos bring a smile to my face, this one brought back some memories that were not my favorites, LOL but they did get my old blood boiling once again! 😤😠😡🤬
Way to smooth that out 😂
Great job as usual
We have all been thru these problem customer's. Usually, I find myself resolving issues from there past experiences from jobs gone wrong. You handled this very well.
I just noticed they're very tall stockade. Fence, privacy fence that goes to show you what type of people, those are. You did the correct thing, though. You made the customer happy even though they will never be happy.
They have probably spent their entire life's miserable and unhappy. I'm glad you were the bigger man.Have a blessed day
You guys are awesome. That’s why those other companies didn’t want to work for that annoying guy. You guys did a great job 👏
You are a better man, than most sir
Most companies would have walked and plus charged more sir. Dealing with the public is awful mostly.
I would have been pist to find her had approached my guys. That's just not right. I guess money makes some people stupid. You did well my man. Thumbs up for you.
There are people like him who pick for fault to get something for free. You are a good soul and Angel on earth. The customer is a scammer like someone we all know.
You keep being you. Make sure you have a contract signed off on day of service detailing the job.
The Odell Concrete sons in California had a few nightmare clients like that and worst. Scamming is a job for people like them.
On a lighter note thanks for the Hmmmmms it makes my day. 😊😂
Quality work right there .
That 12 foot fence way back in trees says a lot about that homeowner. My guess he dont like his neighbors either😂
Everything in writing. People like that spend all their time figuring how to screw others!
And from what you described, your price was very fair. They just didn't have a clue.😢😢😢
I own a plumbing co. And often my guys tell me the customer asks them if they will do work cheaper on the side . It pisses me off also and I won't work for them anymore. Some people are just assholes and you delt with it professionally.
That guy has a heck of a nerve asking your guy’s about side work , just morally wrong. You know what they say about getting it in writing, next time write it out in black and white.
I never Realized Biscuit is ur Son Bondo. You Got a Great Crew n ur All True Craftsman of ur Trade. I’ll take Honest Craftsman that Stand by their Word Anyday. Ur Right Bondo.
Stand up Guys you all are🤙
If he complains about other contractors, most likely, he's also gonna complain about you.
I couldn't stay so calm to that customer. As a business owner myself I understand why you did the extra. What I learned since I took over from my father years ago is: everything in writing, signature and even after that on the day of the job: going over it one more time. People like this always play the card of misunderstanding and blame it on you because they know it works to get extra stuff done for free. I even bet that the guy is not the problem but the wife. He is scared of her, so he works it out on you.
Sorry he was upset with you, people are nuts. You guys ALWAYS do a great job
You and your crew do outstanding work.
The homeowner is an ungrateful Jack Wagon.
The writing was on the wall. I believe you have gotten taken advantage of and in the end he got free labour to do the job. Put that customer on the naughty list and pass on to fellow contractors as they should have advised you. Well done demonstrating outstanding integrity and professionalism. You are an inspiration to the business and well being of your crew.
These are the homeowners that need a contract spelling out all work in detail. He obviously only heard what he wanted to hear. It appears his wife wears the pants as well. You're a bigger man for completing the work under these conditions. Nice job
He's just a crappy customer who's trying to work for nothing and its funny all your guys said "no thanks". To take the coffee and donuts away is so funny, it's like the are 12 years old :-)
Great Job boys you did what you needed to do to complete the job. Owner was out of line.
Paper doesnt forget. Glad it worked out for everyone.
Some customers are thieves and have a highly developed selective memory to support their theft.
You know the owner could tell you are a nice guy, and if he got angry he could get some free work out of you. I cannot believe he was trying to go around your back to hire your guys, what a dirt bag.
You got a lot more patience than I would have had. I would have left and billed him the 6 Grand. Sad so many people like this exist today.
You a better man than me!!! I know how that conversation would have went. Good on you for being the better man....... Pays in dividends in the end.
Wow that guy is really a man of integrity, isn't he?
Tryed to take your guys and work on the side.
😮
This guy knew exactly what he was doing, good for you keeping your cool and doing it. Yes, it cost you money and aggravation, but hes the type that would be bad mouthing you all over town and adding to the story. You did the right thing, as much as it sucked. You can now add him to the "never work for again" list. Asking your guys to work on "the side" for less money is a real shit move. Unreal.
Six grand for that job is a bargain. I poured a 2 yard plus 9X13X6" slab for myself and the ready mix cement company charged me almost $900 just for the concrete! As for contracts and such: Judge Judy always draws an imaginary picture frame and says, 'What's in the 4 corners of the contract?" I also had a boss who said, "In life, it's not the elephants that kill ya, it's the gnats!"
As a business owner, we need customers as a group but each customer needs us a lot more than we need them!!
The homeowner was one of those asshats that try to take advantage of contractors. Become angry and demand things they know were never agreed to. No misunderstanding at all…just plain deception by a dishonest person.
He got more than he paid for. I wouldn't have given him anything! I'd bet he's done this to other people before.
i like that even though he was probable robbing you you still took the trash and leaf out the form before you poured. Your Awesome i like the way you handle your self
Being verbal agreement you did the right thing. Either have it all in writing or on video for agreements that way you’re covered.
Man, been watching your videos a while, and I'd be honored if I could get your crew out here in Oregon. You guys start every job well, make sure its all graded and vapor barrier and clean before even starting. You should see how bad the crews are who charge more than double, you know your work quality, dont take shit from unappreciative jackasses
I was a contractor doing high end work for years and I seen this same tactics , starting complaining when you are just about finished trying to get extras for free. Asking guys, this works when theres illegal guys working for a contractor they will work every weekend with the contractors equipment for less.
You guys are a great crew, shame you have to deal with people like this. Now you know why he can’t get anyone else to do the job. I think he knew exactly what he was doing and figured give it a shot to get anything he could for free. Tell your buddy thanks for the recommendation but you don’t need help, 😂. Awesome channel
You’re the better man brother. That’s his loss.👍🏻🇺🇸🇺🇸🇺🇸
Obviously this guy should be on a do not work for list.
That is probably why the other guy walked out of the job.
Fair play Bondo...you were very calm with that customer...anyone else woulda packed up...
I was in business for over 40 years, downstate New York. I figured I’m probably out $20 or $30,000 from customers just like this.
What is so ironic is that the average person will pay a doctor or a lawyer $500 an hour for consultations, and we’re out there, breaking our backs doing these jobs and they can’t be bothered to pay us.
I know you got your reputation to do good work, but I don’ t know how you stayed as cool as you did.
Some people are morons. They either think they know everything or they don't listen. This explains why the deal fell through. They didn't want to have to deal with this guy. When a deal doesn't go through, I would ask why. At least, I would communicate it on paper with a work order and have him sign it. They can't argue with that. Some will, anyway, though. Kevin's and Karen's! You do excellent work! Thanks again!
Some people you just can't reason with.
I also think you found out why the other concrete guys didn’t show up. Homeowners like this are impossible to work for. no matter what you do it will not be to his satisfaction or will it be good enough. 1500 worth of free work when already the job was not a money maker. He should have been very thankful for the job you all did. Nice job keeping your cool.
I like your style, and I like your work ethic and quality.
The guy is a jerk LOL😂
I admire you for taking the high road and being the better man! I would have probably charged him for removing the leaves from the green pour.
You can almost guarantee everything that was done on that place went the same way. I highly doubt the same contractor worked twice on that place. It would be great if you could put a warning sign out in front to warn others of what they will encounter if they enter.
The other concrete guys ran off red flag right there.
You have the patience of Job. My temper may have caused me a different outcome. At least you got your guys paid…it could have been a complete loss. You’re a good man!
Obviously they wanted the best work and still pay bottom dollar, not worth working for someone like that. Pay for what you get!
9 times out of 10 a mad customer is directly associated with there bank account being depleted
Wonder why he couldn’t get anyone else??
I'm so happy I work on spec house ,no more angry customers .Good topic
Now you know why the other contractor backed out
I guess we now know why the previous contractor bolted
Seems like the guy has a wife problem. 😂
never a dull moment with people. like always you did above and beyond. 👍
40 years in the trades,You meet all kinds of people's in this work. Some don't feel they got their moneys worth unless they complain about something!!
That dude was the relay man goes in house and comes out and relays wife's message lol maybe that's why your bud handed the job to you 😂😂😂 👊👍🇺🇲🇺🇲🇺🇲
Customer is an a-whole.
I've had a similar thing happen to me a couple of times with a certain demographic that I won't mention. It is unbelievable how people act when you do a very good job. They even asked the guys to work for them off the books. Uh-huh. I would never even think of acting this way. It's disgusting really. They have NO SHAME. Money is all they care about not people.
This guy likely had the idea of confronting you and being pissed off in his head long before you even started the job. Some people have no morals, and him trying to backdoor you with your crew shows just how low class he really is. I would also imagine that he has a long history of trying to scam contractors for extra work and get stuff done for free on his property. For what he ended up with for a floor, 3 aprons, and the extra work, should have been around $8-10 grand easy.
At this point, I would imagine that no matter what you do, the guy will be bad mouthing you to anyone who asks just to make himself feel like another victim of a bad contractor. I'm not sure if all that came from him, or his wife in the background, but they are apparently 2 peas in a pod and clearly deserve all the frustration and turmoil they experience in life.
It's always a red flag when the first company pulls up and leaves you guys do good work and deserve to get paid for it. And the coffee thing imagine being married to either one of those people
She took the coffee? 🤣 .
Please get big biscuit a t shirt that said complaint dept . Keep up the great work you & your crew do.
He was trying to get you mad enough to take a swing at him Bondo.
Then he would owe you nothing.
Retired now, Give you what worked for me I always wrote out a contract even if it fit on the back of a business card for all set price jobs. I usually included a hand drawn sketch. Especially with new customers but I treated long term customers even more carefully with documenting a job as I did not want a misstep with a good customer to harm our relationship. With T & M jobs I wrote hourly charges and mark-ups on materials on a business card if that was all that was available and always took time to write a change/addition order before addition/change work started this saved me many issues, but not all over the years. This was a good outcome as you found out who you were working for on a very small job so I see this job as a blessing, as this outcome could have happened on a much larger job. Put this in your rear view mirror ASAP, I would not have gone as far as you given the facts so I am somewhat envious of how this was handled by you. Good Job. Ray
I WAS IN A BUSISNESS WITH MY WIFE YEARS AGO / NO AMOUNT OF MONEY WOULD EVER DO IT AGAIN THERE ARE SOME REAL ARSOLES OUT IN THIS WORLD . HIS WIFE LISTENING TO HER WAS DEFINATLY THE INSTERGATER OF THE MISUNDERSTANDING . I FEEL SORRY FOR YOU BEING TREATED THE WAY YOU WERE/ ,PLEASE FEEL PROUD OF YOURSELF THE WAY YOU HANDELED THE MATTER_= THIS IS HOW MONEY CHANGES PEOPLE AND IT WOULD APPEAR THEY ARE NOT TO KEEN ON LETTING IT GO / WELL DONE CHEERS MY FRIEND YOU WALK TALL KEEP YOUR HEAD HIGH