Tom, I think your video is a valuable one in reinforcing the importance of cruisers checking the ship deck plans before booking. A booking of a stateroom close to the ship’s theatre could result in a similar experience. The point is, it is important that we, as individuals, factor into the responsibility for booking a particular stateroom. We are too quick to apportion responsibility to someone else by saying “I didn’t know” or “they should have known.” In your particular situation, I’m sorry you had to experience the inconveniences of booking a room directly under a high traffic area on the ship. Your misfortune in booking the Sunset Veranda is a lesson well learned and good information for we fellow cruisers. I do feel, however, that your comment about Celebrity not caring enough to do anything about the issue was somewhat harsh. I think it’s safe to say that many, if not all of the cruise ships in operation today will have staterooms that are not ideal in some fashion. Does that mean that they do not care as well?
Hi Randy! Thanks for your feedback. I can see where you are coming from. My comments are harsh but waranted. I have occupied various cabins at the rear of different ships, including some beneath well-frequented areas, with Princess and Royal Caribbean. While they did bring about some noise, none of them were as troublesome as the one I experienced on this occasion. I engaged in discussions with every fellow passenger on Deck 9 in sunset verandas, and each one of them shared my astonishment and discontent regarding the level of noise. This situation is far from satisfactory. Not all passengers are seasoned cruisers, and it's only natural for most people not to anticipate that their room's location might rob them of sleep due to the bustling areas situated above. Specifically the dragging of chairs that produces a very deep noise. This surpasses mere routine noise; it's genuinely insufferable. I can't help but empathize with the other guests on my floor who endured the same ordeal. This is coming from someone who is a very deep sleeper. Last year I slept through a fire alarm. The fundamental point is that no vacationer should have to endure sleep deprivation during their holiday just because they didn't pore over the deck plans. The room should be accompanied by a warning, or better yet, Celebrity should proactively work to rectify this issue. If you had conversed with the woman residing in the room adjacent to mine, Room 1964, you would have witnessed the extent of her wretched vacation. Her experience was nothing short of miserable, and she's even sworn off future Celebrity cruises. Every other passenger on deck 9 who booked a sunset veranda felt the same way. I know this because we all had a hallway meeting about it. Yes, I made an error, but that doesn't justify the predicament I found myself in. This is not normal busy area noise. This is torture. Thats the main point of this video. Even if I checked the deck plans, I would have never guessed it can get this bad. They need to fix it. The management on this ship told me to voice my concern via the post cruise survey. It's obvious they deal with this all of the time. In stead of handing out future cruise credits, they should fix the issue. It's why I was this harsh in my review. My allegiance is not with them, its with the viewer. No person should have their cruise vacation ruined because they didn't anticipate extreme noise levels.
Hi Audrey! You are most welcome. I am sorry that we both made the same error in picking a room on deck 9. However it was worth it because I got to meet you and some of the other passengers next to us. I hope to see you again on another cruise! Thank you for the words of encouragement. They really mean a lot to me and I very much appreciate it. I hope you enjoy the rest of the videos in this series. Cheers!
With all your experience with cruising , how can you possibly be surprised by this. Even amateurs know you don’t book above or below public areas. Come on Tom!!
I found this experience quite surprising. Having stayed in numerous noisy rooms in the past-some located directly beneath buffets, gyms, or recreational areas-I've never encountered one as disturbingly loud as this one. It's startling to consider that there are rooms on ships that can prevent you from getting a good night's sleep, especially coming from someone who can sleep through fire alarms. Moreover, your response seems to downplay the severity of this issue. Is it really acceptable to have rooms on the ship so noisy that a passenger can't manage more than a few hours of sleep? Conversations with my neighbors revealed that none of them were novices to cruising. All were taken aback by the level of disruption. Many first-time cruisers or those unfamiliar with these specifics might not anticipate such extreme noise levels-certainly not to the extent of losing sleep. This scenario should be clearly communicated, possibly with a disclaimer for the affected rooms. Additionally, passengers utilizing programs like MoveUp, which offer no choice over room selection, could find themselves in these challenging situations without prior knowledge. In my case, upgrading to what I hoped would be a better room resulted in paying more for an environment where rest was nearly impossible. I appreciate your comment but blaming the passengers for poor design of the ship is not a good solution to this problem.
We booked a concierge veranda in November. Alaska in July. After an error we lost the booking. When we rebooked the Celebrity agent gladly offered us a sunset cabin on deck 9. We looked at the deck plans and promptly turned down the cabin. We got regular veranda on deck 7. Great video thanks for the info
I had that same issue on an Azamara cruise in 2011. It was a "free upgrade". It was terrible. We were able to move the following day, but all of the sunset cabins were loud with a lot of vibration. Since then, I always look at the deck plans before choosing a room.
Great tip. I will never make this error again. I think in general, its a good idea to stay away from deck 9 (or any deck below the busy areas) of an M class cruise ship. I just never realized how loud things can get. This was completely out of control. Thank you for sharing your experience.
I could have told you about the areas above and below your Cabin...I sailed that ship so many times... NEVER EVER EVER book a cabin with any shops, pools, bars above and below a cabin...THAT is the first thing I look for when selecting a cabin... I to this day never can understand why people book a cabin right below the pool then complain of noise... Tom, I like you and your videos...But Bro, this is on you. Think of this, if you were not in that Sunset Cabin and had a regular Veranda you would go out to that open area move a chair around and not even think about it...or go to the pool move some stuff and not even think about the cabin right below you. I have been sailing with Celebrity since 1990 and I never had a issue with noise above or below...because I don't pick these kinds of rooms to begin with.
Hey Mark, thanks for the comment and your input. I agree with you that it was my fault, and I made a rookie error that I shouldn't have made. To be honest, I mistakenly thought this ship had 12 decks, and for some reason, I didn't realize we were right under the bar. It was my first cruise on an M class ship, and in the future, I will definitely take deck plans more seriously when sailing on new ships. However, I've stayed in many cabins at the back of the ship, and a few of them were under popular areas (with Princess and Royal Caribbean). While they were noisy, none of them were as bad as this one. I've spoken with every other passenger on Deck 9 with a sunset veranda, and every single one of them was surprised and upset about the noise level. It's simply unacceptable. Not everyone is an experienced cruiser, and most people don't expect that they won't be able to sleep if their room is below a popular area of the ship. This goes beyond normal noise; it's simply unbearable. I feel bad for the rest of the guests on my floor. The bottom line is that no one should have to deal with a lack of sleep on their vacation just because they didn't check the deck plans. The room should come with a warning, or better yet, Celebrity should try to fix this problem. Band-aid solutions won't cut it. If you had spoken to the woman in the room next to mine, Room 1964, you would have seen how terrible her vacation was. She had a miserable experience and has said she won't sail with Celebrity anymore. I can introduce you to many other people who have expressed the same sentiment. Yes, it was my mistake, but that doesn't make the situation okay.
I always follow what I thought was an old cruising golden rule, which is to make sure you pick a cabin that's surrounded by other cabins, so cabins left, right, above and below.
Oops, I just noticed Rick said the same thing 3 weeks ago. Plus he added a 5th check which is across from you. I commented before I read the other comments.
Why does everyone assume that a veranda in the back of the ship will be great for sunsets? What if you are on an east-to-west itinerary? Even north-south is going to be no better than a side facing veranda.
Sailed on Equinox 3 weeks ago and had a sunset suite (corner) on the 12th floor right below the Grill. Although not terrible, at times it was very noisy. I believe something can be done with a little thought and ingenuity.
I very much agree with you, William. There has to be a solution that can help with this situation. I am not a professional when it comes to ship design but I can think of a few things that would probably help. Btw, I am sailing on the Equinox in 2 months. I am very excited about that ship and hope you had a great time. Do you have any tips for me? Appreciate your comment and nice to meet you!
@@tomsunday so the number one tip is to grab a chase very early and have someone stay with it. they have a 30 minute vacancy rule and they take your stuff down to guest services. Other than that we had a great trip in the Retreat, except my wife came back with covid😞
@@williamhenesy9857 Thank you for the tip! I will follow your advice. Sorry to hear about your wife. I hope she recovered quickly. If you don't mind, I wanted to ask you another question. Since you stayed in the retreat, did you ear at Luminae? I really want to review that restaurant. Could you tell me your experience with it? Did you like it and do you think its worth the price of a retreat?
@@tomsunday Lumunae was worth the extra $ alone, although the whole retreat experiance was wonderful. The service is over the top and the lounge came in very handy. The only issue I had with Retreat is no pool on the Retreat deck so we only went up there once. Ask for Marcel as your waiter, but they are all wonderful.
@@williamhenesy9857 I am really looking forward to Luminae. Im a big foodie and can't wait to try breakfast, lunch and dinner in that restaurant. Thank you very much for your feedback. and the tips. I really appreciate it. Once I save up the cash for a suite, I will try it.
We've cruised a few dozen times. We always look for a last-minute deal on a Guaranteed (assigned) inside Cabin. We're only in our room for sleeping or changing clothes so no need for Expensive Balconies for us. I always pack earplugs just in case, but have never hard to use them.
Thank you for sharing, I have a veranda sailing this December and I will definitely make sure. It is unfathomable that they charge an extra 600 for a view that cannot be enjoyed due to 24/7 noise & vibration...smh.
You're a seasoned cruiser that booked a cabin directly below a very busy and loud area. Cruising 101. Cabins above, below, and to either side makes the best cabin location. I'm sorry you had this experience.
Yep. I made a massive mistake. I was under the impression the Summit had more decks and assumed there were more rooms above us. I normally sail on the Edge class ships. They go up to 12. I never sailed on an M class ship and honestly forgot to check the deck plans. My GF was so excited about the availability of the Sunset Veranda, that we insta booked. It was one of the only rooms available in the back. I still had a great cruise. I appreciate your comment. How was your Mediterranean cruise? I believe you saided on the Edge?
@@tomsunday 12 nights in a Sky Suite. The ship and the ports were incredible. May was the perfect month to go. I've considered sunset sky suites, but all the Retreat areas on Edge class are up front. Barcelona was a great place to spend a couple days prior to the cruise and Rome was great on the other end. thank you for asking!
Thanks Tom for another great video. I cruise exclusively with Celebrity and know how important it is to be educated on There cabin. Locations of all there ships. On the S Class ships deck 12 has the buffet above your Suite cabin and you here the same noises down the sides of the ships cabin and the back again these our suites . Celebrity must know this when having these ships designed they could put more noise reduction material in the building of the ship but choose not to.
You are most welcome, John. I'm glad you liked the video. I can't believe that suites have the same issues. Is it really that hard to fix this? I am not sure why Celebrity hasn't addressed the problem. So many people compain about this in the comments, forums and facebook. It's hard to truly understand how bad it can get. This is why I recorded it and made it into a video. It speaks volumes. I am never booking a room in these areas again.
We don't cruise often but do know just ftom having read cruise critic or other cruise advisors to expect noises when selecting a cabin under any space that would be expecting to make noise. I admit to being surprised at the level of sound from that open deck but recall reading best to book under other cabins normally. From cruise critic "Check out the deck plans of your cruise to see where service areas are located; bar, theater, and nightclub locations; and self-service launderettes (all can be noisy at various times throughout the day). Other rooms to avoid on a cruise ship are those situated low and at the back of cruise ships."
Thank you for your feedback and advice! Cruise critics and others are very correct here. However, I was really surprised how loud and disturbing those sounds here. I've stayed in many cabins at the back of the ship, and a few of them were under popular areas (with Princess and Royal Caribbean). While they were noisy, none of them were as bad as this one. Lesson learned for sure!
We sail on the Summit once a year but it is on a music themed cruise and are hardly in the cabin. Our cabin is on deck 9 with a balcony now I have to admit that being under part of the galley it can get very noisy early mornings with food carts rolling around and if you are in the bathroom you can actually hear conversations through the vent, but of course the crew are speaking in their language so I can't understand any of it. But yes noisy at times. The cabin you had must be noisy from all the people moving chairs on the deck above would not want to stay in that cabin for sure !
It was a pleasure to meet you and your family, Evan. I am excited to hear about your experience on an M-class ship. You mentioned booking a stateroom on the 9th deck but mid-ship. I sincerely hope you won't encounter any unwanted noises during your cruise. If you have any other questions or need any assistance, feel free to reach out to me. Cheers!
Just got back Saturday from 7 day Alaskan Cruise on the Millennium. you are correct, our stateroom was 9111 sky suite midship. I did encounter some noise. the pool deck was directly above us. Thank god is was Alaska and the pool deck wasn't crowded. first time on a millennium class ship. Liked the ship a lot. A lot different from the edge class ships ,Service was great. The food was very good.@@tomsunday
@evanrosen3140 thank you for your feedback! I'm glad you enjoyed your cruise! Also very glad the noise was manageable. Did you eat at Luminae most nights?
I know exactly what it's like. Most can endure the noise. But if your trying to sleep that's a whole other ordeal. Hope you still had a nice cruise. That view looked great.
Thank you Connor! I did have a very nice cruise. Everything besides the noise was great. I have tons of videos in the oven that will showcase my experienced. The views were insane. Sailing out of NY was epic!
BS we spent 12 days in a Cabin under the Cafe, connecting rooms and the employees service door across from our room. Didn't year anything from the Buffet. Heard our neighbors mumbling maybe 3 nights for a few min. I can hear the post office truck 2 streets back. My hearing is excellent.
Agreed. I also heard of these complaints in the past but never realized it was this bad. I'm glad i was able to bring my microphones and capture the reality of staying in these rooms. Hopefully I saved some Folks a giant headacke. Thanks for the comment good Sir!
I just left an inside room 9163 and they literally acted like I was imagining the sound… I’m still complaining because apparently no one could do anything about it on the ship. I will never cruise with them again!!
@@tomsunday No, they were unbelievable in acting like they’d never heard the complaint. I spoke with a “manager” named Rose and she said “many people are not sensitive and don’t complain”. I said, I am not sensitive, I’ve been trying to hang in there. I told her Ive googled my room and found complaints as well, so please don’t pretend like you don’t know what’s happening. I then spoke with Princess a different “manager”. After much back and forth she said the only thing she could do is offer $200. credit. I asked her to escalate my complaint because clearly “management” are placeholders for the actual person’s in charge. They were a joke. My room was located directly below the kitchen of ocean view cafe, so the rolling carts and banging went on all night.
Up until this past cruise, I had only cruised in the suites , so I was so shocked by the way they treat people on regular rooms. I’m looking at celebrity totally different now unfortunately. I will certainly never cruise the Summit again.
Thanks for providing more details. I also noticed that they were surprised when I mentioned the noise levels. Like you said, just googling these rooms brings up many complaints. When they came to check my room, they heard it. They probably have to play dumb. Either way, the noise levels are much louder than anyone expects. It's unbearable. I'm sorry you had to deal with it.
I had heard about these cabins below the bars, etc. but didn't realize it was that loud. Sorry your beautiful sunset cabin was such a bummer. On the Reflection there was an inside crew door right across from a balcony room that whistled like it was a pressure cooker the entire cruise and I felt bad for whoever was staying nearby. I asked my room steward why it did that and he said he didn't know because he was not allowed to go in there. Sadly, your commentary on their handling of the situation, plus the menu changes from your previous video and the cancelled cruise news, is making me a little sour on Celebrity. Thinking maybe I will try Princess next.
No worries, Rick! I appreciate your kind words. The whistling on the Reflection must of been annoying. It's kind of odd that your stateroom steward didn't have access in there. Was it the ship vault!? Celebrity should try to fix the problem. This way they don't have to handle upset guests. To be honest, I feel bad for Guest services. Someone made an error in design and they have to field all of the issues. However I did have a fantstic cruise (minus the noises). They served lobster on the last formal night! I will be making around 10 videos showcasing everything. Hopefully these videos will boost your confidence in Celebrity. Cheers!
@@tomsunday It was more like a bulkhead door and sounded like maybe it was part of the air handling system? He said only crew were allowed in those doors. I didn't meet anyone in the rooms nearby. it's possible the noise was minimal inside the stateroom.
Thanks for the advice. And... sorry, but just must say... What else you expect booking a room right on top of an extremely busy deck on a SHIP. I've encountered sooo many people with super high expectations not having in count that you're booking a cruise SHIP room, there will be noises, shaking, sounds of engines whatever... Tired of hearing same stories every time I'm on a cruise or online. Btw, why did I get your video recommend? 😅u mist be really looking forward to being heard. Best luck. Thanks a lot again
I am glad you enjoyed the video and I appreciate your kind words. Thank you. I've stayed in many cabins at the back of the ship, and a few of them were under popular areas (with Princess and Royal Caribbean). While they were noisy, none of them were as bad as this one. I've spoken with every other passenger on Deck 9 with a sunset veranda, and every single one of them was surprised and upset about the noise level. It's simply unacceptable. It's one thing to have a noisy cabin but its another when you literally can't sleep. This is coming from a guy who slept through a fire alarm last year. I am not a light sleeper. The bottom line is that no one should have to deal with a lack of sleep on their vacation just because they didn't check the deck plans. The room should come with a warning, or better yet, Celebrity should try to fix this problem. Not everyone is a seasoned cruiser. This is definately my fault, I should have checked. At this point, I am glad I didn't. I hope this video helps other people who do not know about this. Most folks get to only take a few vacations per year. It's a shame that something like this can ruin their well deserved time off.
Caveat emptor...Look at the deck plan before booking. You clearly could have know about this prior to your cruise if you had spent half as much time researching the cabin as you spent complaining. Like ricksteter pointed out, look and see what you actually buying beforehand!
I've stayed in many cabins at the back of the ship, and a few of them were under popular areas (with Princess and Royal Caribbean). While they were noisy, none of them were as bad as this one. I've spoken with every other passenger on Deck 9 with a sunset veranda, and every single one of them was surprised and upset about the noise level (yes they checked deck plans). Most people don't expect that they won't be able to sleep if their room is below a popular area of the ship. Just for reference, I am a very deep sleeper. Last year i slept through a fire alarm in my bedroom. This is not complaining, this is warning to all others who are not aware of exactly how loud it is. Besides tons of people get upgraded to these rooms (via Move Up and other programs). They don't have a choice. Don't be so obtuse, not everyone is as experienced as you are......
Look....you always ck cabin up/dwn/l/r....you said you've traveled b4 on same style cabin, you said you always ck were room is.....STOP THE NONSENSE! You cruised, you got 300 dollars....what more...and they offered you another room, which you declined. Stop it!
Have you seen the title of this video!? I realize this is my fault. However this still doesnt change the fact that there are rooms on the ship that prevent people from sleeping. I am sure you agree with me that people staying in this room do not deserve that. Some people are new and don't know to check the deck plans. Other people use the MoveUp program and do not get a choice in the room they pick. Bottom line is that this should not happen. Telling me "that's on you" doesn't solve the problem. In fact, you are making it worse. You are putting the blame on the customers. Instead, you should hold the company accountable so they improve everyones experience. Just my two cents on your comment.
I declined because my GF enjoyed the sunset veranda and I didn't want to make her move. I clearly explained that in the video, Susan. You should pay more attention. I didn't make the video to complain. I made it to warn other people who may not be aware of this. What is your issue with that?
Don't be rude, Jannie. It's not necessary to be nasty and call people names. I've stayed in many rooms like this before. Not one of them was this loud and prevented me from being able to sleep. Same goes for every other person in surrounding rooms on my cruise. Even people who sailed the cruise prior. You think we are all stupid?
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Thank you for this valuable information. The constant shuffling of tables and chairs had to have been incredibly annoying.
Always check to make certain your cabin is surrounded on 5 sides by other cabins. Above, across, below, either side. Also avoid connecting cabins.
Very good tips! Thank you for your input, Rick.
Oh I will now!!!
Tom, I think your video is a valuable one in reinforcing the importance of cruisers checking the ship deck plans before booking. A booking of a stateroom close to the ship’s theatre could result in a similar experience. The point is, it is important that we, as individuals, factor into the responsibility for booking a particular stateroom. We are too quick to apportion responsibility to someone else by saying “I didn’t know” or “they should have known.” In your particular situation, I’m sorry you had to experience the inconveniences of booking a room directly under a high traffic area on the ship. Your misfortune in booking the Sunset Veranda is a lesson well learned and good information for we fellow cruisers.
I do feel, however, that your comment about Celebrity not caring enough to do anything about the issue was somewhat harsh. I think it’s safe to say that many, if not all of the cruise ships in operation today will have staterooms that are not ideal in some fashion. Does that mean that they do not care as well?
Hi Randy! Thanks for your feedback. I can see where you are coming from. My comments are harsh but waranted. I have occupied various cabins at the rear of different ships, including some beneath well-frequented areas, with Princess and Royal Caribbean. While they did bring about some noise, none of them were as troublesome as the one I experienced on this occasion. I engaged in discussions with every fellow passenger on Deck 9 in sunset verandas, and each one of them shared my astonishment and discontent regarding the level of noise. This situation is far from satisfactory. Not all passengers are seasoned cruisers, and it's only natural for most people not to anticipate that their room's location might rob them of sleep due to the bustling areas situated above. Specifically the dragging of chairs that produces a very deep noise. This surpasses mere routine noise; it's genuinely insufferable. I can't help but empathize with the other guests on my floor who endured the same ordeal. This is coming from someone who is a very deep sleeper. Last year I slept through a fire alarm.
The fundamental point is that no vacationer should have to endure sleep deprivation during their holiday just because they didn't pore over the deck plans. The room should be accompanied by a warning, or better yet, Celebrity should proactively work to rectify this issue. If you had conversed with the woman residing in the room adjacent to mine, Room 1964, you would have witnessed the extent of her wretched vacation. Her experience was nothing short of miserable, and she's even sworn off future Celebrity cruises. Every other passenger on deck 9 who booked a sunset veranda felt the same way. I know this because we all had a hallway meeting about it. Yes, I made an error, but that doesn't justify the predicament I found myself in. This is not normal busy area noise. This is torture. Thats the main point of this video. Even if I checked the deck plans, I would have never guessed it can get this bad. They need to fix it. The management on this ship told me to voice my concern via the post cruise survey. It's obvious they deal with this all of the time. In stead of handing out future cruise credits, they should fix the issue. It's why I was this harsh in my review. My allegiance is not with them, its with the viewer. No person should have their cruise vacation ruined because they didn't anticipate extreme noise levels.
😱 I just subscribed because you earned it . OMG I listened the entire time to the noise . You could hear people 😱😱
Thank you for the sub! Welcome to our community. The noise levels in this room were simply unacceptable. Never again.
Tom - Thanks so much for this video. It was good meeting you and I will never make this mistake again. Keep on posting!
Hi Audrey! You are most welcome. I am sorry that we both made the same error in picking a room on deck 9. However it was worth it because I got to meet you and some of the other passengers next to us. I hope to see you again on another cruise! Thank you for the words of encouragement. They really mean a lot to me and I very much appreciate it. I hope you enjoy the rest of the videos in this series. Cheers!
With all your experience with cruising , how can you possibly be surprised by this. Even amateurs know you don’t book above or below public areas. Come on Tom!!
I found this experience quite surprising. Having stayed in numerous noisy rooms in the past-some located directly beneath buffets, gyms, or recreational areas-I've never encountered one as disturbingly loud as this one. It's startling to consider that there are rooms on ships that can prevent you from getting a good night's sleep, especially coming from someone who can sleep through fire alarms.
Moreover, your response seems to downplay the severity of this issue. Is it really acceptable to have rooms on the ship so noisy that a passenger can't manage more than a few hours of sleep? Conversations with my neighbors revealed that none of them were novices to cruising. All were taken aback by the level of disruption.
Many first-time cruisers or those unfamiliar with these specifics might not anticipate such extreme noise levels-certainly not to the extent of losing sleep. This scenario should be clearly communicated, possibly with a disclaimer for the affected rooms. Additionally, passengers utilizing programs like MoveUp, which offer no choice over room selection, could find themselves in these challenging situations without prior knowledge. In my case, upgrading to what I hoped would be a better room resulted in paying more for an environment where rest was nearly impossible.
I appreciate your comment but blaming the passengers for poor design of the ship is not a good solution to this problem.
We booked a concierge veranda in November. Alaska in July. After an error we lost the booking. When we rebooked the Celebrity agent gladly offered us a sunset cabin on deck 9. We looked at the deck plans and promptly turned down the cabin. We got regular veranda on deck 7.
Great video thanks for the info
I am glad you liked the video. I hope you enjoy your cruise in July and November!
It's your responsibility to do your due diligence before booking by checking the deck plan. A lesson learned.
I had that same issue on an Azamara cruise in 2011. It was a "free upgrade". It was terrible. We were able to move the following day, but all of the sunset cabins were loud with a lot of vibration. Since then, I always look at the deck plans before choosing a room.
Great tip. I will never make this error again. I think in general, its a good idea to stay away from deck 9 (or any deck below the busy areas) of an M class cruise ship. I just never realized how loud things can get. This was completely out of control. Thank you for sharing your experience.
I could have told you about the areas above and below your Cabin...I sailed that ship so many times...
NEVER EVER EVER book a cabin with any shops, pools, bars above and below a cabin...THAT is the first thing I look for when selecting a cabin...
I to this day never can understand why people book a cabin right below the pool then complain of noise...
Tom, I like you and your videos...But Bro, this is on you.
Think of this, if you were not in that Sunset Cabin and had a regular Veranda you would go out to that open area move a chair around and not even think about it...or go to the pool move some stuff and not even think about the cabin right below you.
I have been sailing with Celebrity since 1990 and I never had a issue with noise above or below...because I don't pick these kinds of rooms to begin with.
Hey Mark, thanks for the comment and your input. I agree with you that it was my fault, and I made a rookie error that I shouldn't have made. To be honest, I mistakenly thought this ship had 12 decks, and for some reason, I didn't realize we were right under the bar. It was my first cruise on an M class ship, and in the future, I will definitely take deck plans more seriously when sailing on new ships.
However, I've stayed in many cabins at the back of the ship, and a few of them were under popular areas (with Princess and Royal Caribbean). While they were noisy, none of them were as bad as this one. I've spoken with every other passenger on Deck 9 with a sunset veranda, and every single one of them was surprised and upset about the noise level. It's simply unacceptable. Not everyone is an experienced cruiser, and most people don't expect that they won't be able to sleep if their room is below a popular area of the ship. This goes beyond normal noise; it's simply unbearable. I feel bad for the rest of the guests on my floor.
The bottom line is that no one should have to deal with a lack of sleep on their vacation just because they didn't check the deck plans. The room should come with a warning, or better yet, Celebrity should try to fix this problem. Band-aid solutions won't cut it. If you had spoken to the woman in the room next to mine, Room 1964, you would have seen how terrible her vacation was. She had a miserable experience and has said she won't sail with Celebrity anymore. I can introduce you to many other people who have expressed the same sentiment. Yes, it was my mistake, but that doesn't make the situation okay.
I always follow what I thought was an old cruising golden rule, which is to make sure you pick a cabin that's surrounded by other cabins, so cabins left, right, above and below.
Very good rule to follow. I usually do the same. This time, I didn't check and paid for it. Never again.
Oops, I just noticed Rick said the same thing 3 weeks ago. Plus he added a 5th check which is across from you. I commented before I read the other comments.
Why does everyone assume that a veranda in the back of the ship will be great for sunsets? What if you are on an east-to-west itinerary? Even north-south is going to be no better than a side facing veranda.
Sailed on Equinox 3 weeks ago and had a sunset suite (corner) on the 12th floor right below the Grill. Although not terrible, at times it was very noisy. I believe something can be done with a little thought and ingenuity.
I very much agree with you, William. There has to be a solution that can help with this situation. I am not a professional when it comes to ship design but I can think of a few things that would probably help.
Btw, I am sailing on the Equinox in 2 months. I am very excited about that ship and hope you had a great time. Do you have any tips for me? Appreciate your comment and nice to meet you!
@@tomsunday so the number one tip is to grab a chase very early and have someone stay with it. they have a 30 minute vacancy rule and they take your stuff down to guest services. Other than that we had a great trip in the Retreat, except my wife came back with covid😞
@@williamhenesy9857 Thank you for the tip! I will follow your advice. Sorry to hear about your wife. I hope she recovered quickly. If you don't mind, I wanted to ask you another question. Since you stayed in the retreat, did you ear at Luminae? I really want to review that restaurant. Could you tell me your experience with it? Did you like it and do you think its worth the price of a retreat?
@@tomsunday Lumunae was worth the extra $ alone, although the whole retreat experiance was wonderful. The service is over the top and the lounge came in very handy. The only issue I had with Retreat is no pool on the Retreat deck so we only went up there once. Ask for Marcel as your waiter, but they are all wonderful.
@@williamhenesy9857 I am really looking forward to Luminae. Im a big foodie and can't wait to try breakfast, lunch and dinner in that restaurant. Thank you very much for your feedback. and the tips. I really appreciate it. Once I save up the cash for a suite, I will try it.
We've cruised a few dozen times. We always look for a last-minute deal on a Guaranteed (assigned) inside Cabin. We're only in our room for sleeping or changing clothes so no need for Expensive Balconies for us. I always pack earplugs just in case, but have never hard to use them.
I hope you never have to use those earplugs, but it's a good idea to pack them anyway!
Planning a cruise in Oct on this ship.thks for the info.
You are most welcome, Wayne! I am glad you found the video helpful.
Thank you for sharing, I have a veranda sailing this December and I will definitely make sure. It is unfathomable that they charge an extra 600 for a view that cannot be enjoyed due to 24/7 noise & vibration...smh.
You are very welcome. I am glad you found the video helpful!
You're a seasoned cruiser that booked a cabin directly below a very busy and loud area. Cruising 101. Cabins above, below, and to either side makes the best cabin location. I'm sorry you had this experience.
Yep. I made a massive mistake. I was under the impression the Summit had more decks and assumed there were more rooms above us. I normally sail on the Edge class ships. They go up to 12. I never sailed on an M class ship and honestly forgot to check the deck plans. My GF was so excited about the availability of the Sunset Veranda, that we insta booked. It was one of the only rooms available in the back. I still had a great cruise. I appreciate your comment. How was your Mediterranean cruise? I believe you saided on the Edge?
@@tomsunday 12 nights in a Sky Suite. The ship and the ports were incredible. May was the perfect month to go. I've considered sunset sky suites, but all the Retreat areas on Edge class are up front. Barcelona was a great place to spend a couple days prior to the cruise and Rome was great on the other end. thank you for asking!
Thanks Tom for another great video. I cruise exclusively with Celebrity and know how important it is to be educated on There cabin. Locations of all there ships. On the S Class ships deck 12 has the buffet above your Suite cabin and you here the same noises down the sides of the ships cabin and the back again these our suites . Celebrity must know this when having these ships designed they could put more noise reduction material in the building of the ship but choose not to.
You are most welcome, John. I'm glad you liked the video. I can't believe that suites have the same issues. Is it really that hard to fix this? I am not sure why Celebrity hasn't addressed the problem. So many people compain about this in the comments, forums and facebook. It's hard to truly understand how bad it can get. This is why I recorded it and made it into a video. It speaks volumes. I am never booking a room in these areas again.
We don't cruise often but do know just ftom having read cruise critic or other cruise advisors to expect noises when selecting a cabin under any space that would be expecting to make noise. I admit to being surprised at the level of sound from that open deck but recall reading best to book under other cabins normally. From cruise critic
"Check out the deck plans of your cruise to see where service areas are located; bar, theater, and nightclub locations; and self-service launderettes (all can be noisy at various times throughout the day). Other rooms to avoid on a cruise ship are those situated low and at the back of cruise ships."
Thank you for your feedback and advice! Cruise critics and others are very correct here. However, I was really surprised how loud and disturbing those sounds here. I've stayed in many cabins at the back of the ship, and a few of them were under popular areas (with Princess and Royal Caribbean). While they were noisy, none of them were as bad as this one. Lesson learned for sure!
We sail on the Summit once a year but it is on a music themed cruise and are hardly in the cabin. Our cabin is on deck 9 with a balcony now I have to admit that being under part of the galley it can get very noisy early mornings with food carts rolling around and if you are in the bathroom you can actually hear conversations through the vent, but of course the crew are speaking in their language so I can't understand any of it. But yes noisy at times. The cabin you had must be noisy from all the people moving chairs on the deck above would not want to stay in that cabin for sure !
That's exactly right! The noise was from all of those chairs moving all of the time. Never again!
Tom, Nice meeting you Sunday at BluPointe . I will let you know how our Alaskan cruise goes on the Millennium
It was a pleasure to meet you and your family, Evan. I am excited to hear about your experience on an M-class ship. You mentioned booking a stateroom on the 9th deck but mid-ship. I sincerely hope you won't encounter any unwanted noises during your cruise. If you have any other questions or need any assistance, feel free to reach out to me. Cheers!
Just got back Saturday from 7 day Alaskan Cruise on the Millennium. you are correct, our stateroom was 9111 sky suite midship. I did encounter some noise. the pool deck was directly above us. Thank god is was Alaska and the pool deck wasn't crowded. first time on a millennium class ship. Liked the ship a lot. A lot different from the edge class ships ,Service was great. The food was very good.@@tomsunday
@evanrosen3140 thank you for your feedback! I'm glad you enjoyed your cruise! Also very glad the noise was manageable. Did you eat at Luminae most nights?
I know exactly what it's like. Most can endure the noise. But if your trying to sleep that's a whole other ordeal. Hope you still had a nice cruise. That view looked great.
Thank you Connor! I did have a very nice cruise. Everything besides the noise was great. I have tons of videos in the oven that will showcase my experienced. The views were insane. Sailing out of NY was epic!
Only the best rooms for Tom Sunday. A1 next time homie
Haha appreciate you my Friend!
I always look at the deck plans before I choose my stateroom.
This is a very good tip. Same here. However it's nearly impossible to know which room you get when you use the MoveUp program or a guarantee room.
BS we spent 12 days in a Cabin under the Cafe, connecting rooms and the employees service door across from our room. Didn't year anything from the Buffet.
Heard our neighbors mumbling maybe 3 nights for a few min. I can hear the post office truck 2 streets back. My hearing is excellent.
Great to have real audio of the deck noise in the room. I've always heard it could be an annoyance, but that sounded awful!
Agreed. I also heard of these complaints in the past but never realized it was this bad. I'm glad i was able to bring my microphones and capture the reality of staying in these rooms. Hopefully I saved some Folks a giant headacke. Thanks for the comment good Sir!
I just left an inside room 9163 and they literally acted like I was imagining the sound… I’m still complaining because apparently no one could do anything about it on the ship.
I will never cruise with them again!!
I am really sorry to hear you also had a very noisy room. Did you get far with customer service?
@@tomsunday No, they were unbelievable in acting like they’d never heard the complaint. I spoke with a “manager” named Rose and she said “many people are not sensitive and don’t complain”. I said, I am not sensitive, I’ve been trying to hang in there. I told her Ive googled my room and found complaints as well, so please don’t pretend like you don’t know what’s happening.
I then spoke with Princess a different “manager”. After much back and forth she said the only thing she could do is offer $200. credit. I asked her to escalate my complaint because clearly “management” are placeholders for the actual person’s in charge.
They were a joke.
My room was located directly below the kitchen of ocean view cafe, so the rolling carts and banging went on all night.
Up until this past cruise, I had only cruised in the suites , so I was so shocked by the way they treat people on regular rooms. I’m looking at celebrity totally different now unfortunately. I will certainly never cruise the Summit again.
Thanks for providing more details. I also noticed that they were surprised when I mentioned the noise levels. Like you said, just googling these rooms brings up many complaints. When they came to check my room, they heard it. They probably have to play dumb. Either way, the noise levels are much louder than anyone expects. It's unbearable. I'm sorry you had to deal with it.
I had heard about these cabins below the bars, etc. but didn't realize it was that loud. Sorry your beautiful sunset cabin was such a bummer. On the Reflection there was an inside crew door right across from a balcony room that whistled like it was a pressure cooker the entire cruise and I felt bad for whoever was staying nearby. I asked my room steward why it did that and he said he didn't know because he was not allowed to go in there. Sadly, your commentary on their handling of the situation, plus the menu changes from your previous video and the cancelled cruise news, is making me a little sour on Celebrity. Thinking maybe I will try Princess next.
No worries, Rick! I appreciate your kind words. The whistling on the Reflection must of been annoying. It's kind of odd that your stateroom steward didn't have access in there. Was it the ship vault!?
Celebrity should try to fix the problem. This way they don't have to handle upset guests. To be honest, I feel bad for Guest services. Someone made an error in design and they have to field all of the issues. However I did have a fantstic cruise (minus the noises). They served lobster on the last formal night! I will be making around 10 videos showcasing everything. Hopefully these videos will boost your confidence in Celebrity. Cheers!
@@tomsunday It was more like a bulkhead door and sounded like maybe it was part of the air handling system? He said only crew were allowed in those doors. I didn't meet anyone in the rooms nearby. it's possible the noise was minimal inside the stateroom.
Thanks for the advice. And... sorry, but just must say... What else you expect booking a room right on top of an extremely busy deck on a SHIP. I've encountered sooo many people with super high expectations not having in count that you're booking a cruise SHIP room, there will be noises, shaking, sounds of engines whatever... Tired of hearing same stories every time I'm on a cruise or online. Btw, why did I get your video recommend? 😅u mist be really looking forward to being heard. Best luck. Thanks a lot again
I am glad you enjoyed the video and I appreciate your kind words. Thank you.
I've stayed in many cabins at the back of the ship, and a few of them were under popular areas (with Princess and Royal Caribbean). While they were noisy, none of them were as bad as this one. I've spoken with every other passenger on Deck 9 with a sunset veranda, and every single one of them was surprised and upset about the noise level. It's simply unacceptable. It's one thing to have a noisy cabin but its another when you literally can't sleep. This is coming from a guy who slept through a fire alarm last year. I am not a light sleeper.
The bottom line is that no one should have to deal with a lack of sleep on their vacation just because they didn't check the deck plans. The room should come with a warning, or better yet, Celebrity should try to fix this problem. Not everyone is a seasoned cruiser. This is definately my fault, I should have checked. At this point, I am glad I didn't. I hope this video helps other people who do not know about this. Most folks get to only take a few vacations per year. It's a shame that something like this can ruin their well deserved time off.
would you RECOMMEND this ship
I would recommend it. Here is a full review if you are interested, Mike. ruclips.net/video/tIL4NKJmwJc/видео.htmlsi=xoFhxSxQanWAxFFc
@@tomsunday people say it's a run down ship
For me it doesn’t bother me because a nice glass of wine and you’ll be out!😅
😅 good point!
Caveat emptor...Look at the deck plan before booking. You clearly could have know about this prior to your cruise if you had spent half as much time researching the cabin as you spent complaining. Like ricksteter pointed out, look and see what you actually buying beforehand!
I've stayed in many cabins at the back of the ship, and a few of them were under popular areas (with Princess and Royal Caribbean). While they were noisy, none of them were as bad as this one. I've spoken with every other passenger on Deck 9 with a sunset veranda, and every single one of them was surprised and upset about the noise level (yes they checked deck plans). Most people don't expect that they won't be able to sleep if their room is below a popular area of the ship. Just for reference, I am a very deep sleeper. Last year i slept through a fire alarm in my bedroom. This is not complaining, this is warning to all others who are not aware of exactly how loud it is. Besides tons of people get upgraded to these rooms (via Move Up and other programs). They don't have a choice. Don't be so obtuse, not everyone is as experienced as you are......
Look....you always ck cabin up/dwn/l/r....you said you've traveled b4 on same style cabin, you said you always ck were room is.....STOP THE NONSENSE! You cruised, you got 300 dollars....what more...and they offered you another room, which you declined. Stop it!
Oh my. That’s bad……😢
Yes it was not a very pleasant experience. Stay away from this room.
Lol. Are the beds small or are you taller than I thought?!
Thats a king size bed, Joel! I am 6'4.
Should have looked at the deck plans. That’s on you
Have you seen the title of this video!? I realize this is my fault. However this still doesnt change the fact that there are rooms on the ship that prevent people from sleeping. I am sure you agree with me that people staying in this room do not deserve that. Some people are new and don't know to check the deck plans. Other people use the MoveUp program and do not get a choice in the room they pick. Bottom line is that this should not happen. Telling me "that's on you" doesn't solve the problem. In fact, you are making it worse. You are putting the blame on the customers. Instead, you should hold the company accountable so they improve everyones experience. Just my two cents on your comment.
They offered a quieter room and you declined so you could make a video complaining about the noise???
I declined because my GF enjoyed the sunset veranda and I didn't want to make her move. I clearly explained that in the video, Susan. You should pay more attention. I didn't make the video to complain. I made it to warn other people who may not be aware of this. What is your issue with that?
Sorry the blaim are yours own. Look before you book. Its not summit guild.. People must use their own brain.
Don't be rude, Jannie. It's not necessary to be nasty and call people names. I've stayed in many rooms like this before. Not one of them was this loud and prevented me from being able to sleep. Same goes for every other person in surrounding rooms on my cruise. Even people who sailed the cruise prior. You think we are all stupid?
🛳🛳🛳 we always look at the deck plans 🛳🛳🛳
Very good tip. I will never make that error again.