I have looked at so many videos and articles on how to fit this problem, and this is the only fix that worked, thank you so much. Everyone else blames the problem on the print setup or window, but it ended up being a router problem. My printer is staying connected now.
At least someone who does a much better job than Microsoft and HP help websites! Thanks a lot for sparing me from throwing my printer through the window after following your clear, concise and useful information. It works!
AT&T recently installed a new router and I could no longer printer. Your explanation of the problem allowed me to understand why it stopped working. I followed your instructions and BOOM! Bob's my uncle. That you soooooo much.
Wow this fixed my brother wireless printer. Every time it went into deep sleep It would not wake up because my other devices were taking the old address! This was the best explanation now I know more about networking which really comes in handy.
I have struggled for weeks and been very frustrated with my printer. This worked perfectly and you did a great job explaining the issue in "simple English"! Thanks!!!
Hi Elizabeth, thanks for the feedback. RUclips is always a balancing act between people looking for a quick fix and others wanting to learn enough about the problem to understand it. I am glad I managed to get the balance right!
You sir, have a rare gift! Bridging the gap between techies and the rest of us by explaining things in clear relatable terms is extremely rare. I can't tell you how many tech support people I've had to suffer through and how many printers I"ve replaced trying to get this very problem resolved. No one ever suggested what you have....and it was really very simple. Thank you so much!! You're a godsend!
Great video! This quickly fixed the printer offline issue on my network. For Mac users: after you follow the printer instructions from the video, go to "add printer" as you normally would to setup a printer, then click the "IP" tab and enter the IP address you assigned your printer. It will automatically connect and you'll be all set from there. This video worked for my Mac and Windows computers. Thank you @ MoreLinearThoughts.
By chance I found this video and by following the clear and precise instructions, I was able to solve the problem with my printer. Thank you very much for dedicating your time and talent to help others. Congratulations for the excellent job done.
Thank you for an extremely helpful, straightforward, simply explained, step by step instructional video! Have been struggling with a disappearing printer for ages. This solved the problem in 5 minutes. Many thanks again!
Thank you! @ MoreLinearThoughts Thanks to this "How To" video I was able to fix my printer! I had to do this on my AT&T network and in the advanced configuration settings there is an easy IP allocation option to set your device on a fixed IP address making the configuration way more easier than I thought! Thank you again!
Thank you too, for posting this fix. I upgraded to Windows 10, and lost connection to my network printer. After performing your recommended procedure, I added it easily back onto my list of printers. Thanks again!!
Wow! He is so wonderful to hear when it comes to a Printer issue. I have some blurry in my offline as well online. So, I'll listen to see what I can do. Thank you!
Thank you for posting this video! I successfully followed the steps you outlined, and my printer has not fallen off my network since. Before setting up a static IP address I thought my printer might need to be replaced because it failed to stay connected. Thanks to this video, the problem has been resolved, AND I learned several helpful things I did not know (such as how to type the printer IP address in the address bar to access the printer set-up window). I appreciate your help very much!
THANK YOU! I've spent the last month ironing out problems related to upgrading to Win 10, Office 2016, Endnote x7, Dragon Individual Professional... just to name a few... oh... did I mention the new router? Too many changes at once, no idea which one(s) caused the printing issues, but I've been tearing my hair out. Your explanation - by far - is the best I've found, and not least because you gave the background to the issue *first*; I'll be able to take the logic with me as I ramble around all our computers on the network. Makes me so glad I only need worry about one printer, though! Thanks again, from the left side of the pond. ;-D
You are my hero~this worked fabulously and I think it may also solve some problems with our Amazon Fire Sticks and other things that seem to loose and acquire connections seemingly at random.
Excellent video. Worked exactly how it stated and the explanation as to why i lost connection in the first place was greatly appreciated. (This occurred after a power dropout) Now to get my kids laptops set up to print as well.
Thanks so much for helping me to fix this problem which has been going on for ages. Easy to follow instructions and was able to complete the process in less than 10 minutes :-)
Thank you thank you thank you! I have yet to find any official "support" that talks about setting a static IP address -- which makes total sense. Of course, many computer users have likely not set up their own routers and wouldn't have a clue as to how -- which is a big hurdle. But at least a call to support or submitting a problem ticket should result in getting help to go through the process. By the way, I found that the last step -- removing the printer and adding back in was very easy, because (at least in Windows 7) the OS recognized the fact that drivers were already installed and all I had to do was accept the existing installation.
Thank You so much for posting this video. I had been told to get rid of my router, get another printer, etc. etc. I have been so ready to throw both printers and the router out the window. Do you know how many times I have spent hours reinstalling my printers? Way too many. I could not figure out why that worked one day, then an hour later they were both offline again. Since you explained what is happening, I realized that when they go to "sleep mode" they have to hook into the network again and are "lost". Thank you for helping me understand and getting me through the process to a permanent solution. #oldpeopleproblems #idonthavetokillmyrouter #myprinterfinallyworks
Thank you so much! it is a life saver. Worked for me. I have the exact same problem. except it ask my printer WPS pin, but somehow i avoid the pin during set up. Thanks!
OMG - took me a while cuz printer and everything was different but follow your directions carefully and IT WORKED! Thank You. I had gotten rid of a nice Brother laser printer cuz it was doing the same thing. URG
Fantastic - thank you so much :) PS - might sound a bit daft, but I would add to anyone about this to remember to connect their Printer to their Router via a cable or Wirelessly etc. Up until this, I was connecting via my USB cable to my computer.
Thanks for the video! I usually only set the static IP within the router and leave the printer on DHCP, because if the network parameters change due to router exchange the printer goes completely offline and people won't be able find or access the printer interface. So maybe this is the better way in private environments. What do you think?
Thanks! But . . . now, even though I don't have to restart my router and printer to bring them online, I still need to restart my printers. Is there a setting I'm missing to keep the printers (which are on, with the displays illuminated) connected, without having to restart them every couple of hours? It's unbelievable HP and Epson's tech support will keep you on the phone for hours, having you move your printer closer to the modem, etc. but don not even know what a static ip address is, let alone mention anything about it. Thanks for the video. It was a big help.
Many thanks! This helped me to fix the problem. However I noticed that the connection to the printer still keeps dropping. I am not sure but I think it happens when I move my Mac to another location (which I frequently do) or after the Mac or the printer go to sleep. Any ideas how to fix it? The printer is connected to a switch. Printer shows static IP on its panel. IP scan from Mac shows it on this same address. When I ping it I get a response. However I still cannot print to it?
Marco Polo I don't have much experience on the Mac so can't help much there but it would be worth using an independent means of verifying that the Mac and the printer are where they say they are. I use "Network Analyser" on the iPhone to check that out (See www.linearthoughts.co.uk/network-analysis-app/). As you say however, this should give the same result as your IP scan and a ping is a pretty definitive test! I note that this problem appears a lot on the OS X knowledge base as well, they have info at support.apple.com/kb/PH11070 but it does all look quite generic.Sorry I cant be of more help!
Hello , can you help me with this problem. My office printer is connected to a netgear switch along with all other PCs.When I try to add a network printer from any of the PCs it doesn't show up. Why is this?
Do you know the IP address of that printer? If yes, Can you try to ping it? If yes, Some printers don't have autodetect feature when you are trying to add them, so you will need to add it manual. Control Panel/ Device and Printers/ Add a printer/ Select "Add a printer using a TCP/IP address or hostname" then Follow the steps. Hope this helps :)
I love your videos but what I am trying to figure out how to do is subnet a home network using residential equipment. ow can I set it up so I have a main household network say 192.168.10 and a home office network say 192.168.20. how can I set up the network so that the office network router can get to the internet trough the main gateway router... No one is doing any videos on how to build sub networks with residential equipment and there are thousands of us out here that are begging for some one to show us the way...
However, my HP printer requires the Manual Default Gateway to be entered. Feeding the numbers taken from the router are not accepted: numbers are out of reach. Any idea how to proceed?
Has anyone ever had this problem, as I've tried everything to fix it and nothing helps. I have an HP ENVY 5660 print and every time i turn it off or on it disrupts my IP security cameras, (sends a signal to them telling them to ReBoot). I've tried changing the IP addresses of all the cameras and the IP address on the printer, but nothing fixes the problem. Any suggestions?
Hi John, that is a good question. My understanding was that default gateway (if not specified) defaults to the router address which in the case on my setup was the required outcome. Doing a how to video is always a trade-off between giving too much info and giving enough to allow the viewer to gain a reasonable knowledge of the issue. This video assumed that the viewer had a working network and so I chose to avoid talking about gateways as in almost all cases using the (non specified) default one will be fine.
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I have spent MONTHS trying to fix my printer (CANON MG4250) and finally found this common sense guide - thank you so much!
Glad it helped you out!
I have looked at so many videos and articles on how to fit this problem, and this is the only fix that worked, thank you so much. Everyone else blames the problem on the print setup or window, but it ended up being a router problem. My printer is staying connected now.
Glad I was able to help!
At least someone who does a much better job than Microsoft and HP help websites! Thanks a lot for sparing me from throwing my printer through the window after following your clear, concise and useful information. It works!
AT&T recently installed a new router and I could no longer printer. Your explanation of the problem allowed me to understand why it stopped working. I followed your instructions and BOOM! Bob's my uncle. That you soooooo much.
You're welcome, glad it sorted your problem! Cheers for the comment.
This should be the standard on Solving problems on RUclips. Clear and well explained. Thank you very much !!!
You are very welcome and thanks for the nice feedback!
Wow this fixed my brother wireless printer. Every time it went into deep sleep It would not wake up because my other devices were taking the old address! This was the best explanation now I know more about networking which really comes in handy.
Far and away the best explanation and solution to Offline Printer issues on shared network computers. Many thanks!
you dont know what you have done, you have served a soul
I have struggled for weeks and been very frustrated with my printer. This worked perfectly and you did a great job explaining the issue in "simple English"! Thanks!!!
Hi Elizabeth, thanks for the feedback. RUclips is always a balancing act between people looking for a quick fix and others wanting to learn enough about the problem to understand it. I am glad I managed to get the balance right!
You sir, have a rare gift! Bridging the gap between techies and the rest of us by explaining things in clear relatable terms is extremely rare. I can't tell you how many tech support people I've had to suffer through and how many printers I"ve replaced trying to get this very problem resolved. No one ever suggested what you have....and it was really very simple. Thank you so much!! You're a godsend!
Thank you for a simple solution to a very annoying problem.
Thanks so much! I've been without wireless printing capabilities for about a month and you got me back online. Thanks!
Funny how this video is still relevant today and worked for me today on my Window's 10 laptop. Good stuff
Great job man!!!! Only video I could find that fix offline problem. Look no further, follow these steps for success!!!!
omg best explanation ever. This fixed the fourth printer problem we had this week after installing a ew computer at work.
Glad it helped, thanks for the kind words!
Great video! This quickly fixed the printer offline issue on my network. For Mac users: after you follow the printer instructions from the video, go to "add printer" as you normally would to setup a printer, then click the "IP" tab and enter the IP address you assigned your printer. It will automatically connect and you'll be all set from there. This video worked for my Mac and Windows computers. Thank you @ MoreLinearThoughts.
Thank you, thank you, THANK YOU! Finally a solution that worked!
By chance I found this video and by following the clear and precise instructions, I was able to solve the problem with my printer.
Thank you very much for dedicating your time and talent to help others. Congratulations for the excellent job done.
Thank you for an extremely helpful, straightforward, simply explained, step by step instructional video! Have been struggling with a disappearing printer for ages. This solved the problem in 5 minutes. Many thanks again!
Thank you! @ MoreLinearThoughts
Thanks to this "How To" video I was able to fix my printer!
I had to do this on my AT&T network and in the advanced configuration settings there is an easy IP allocation option to set your device on a fixed IP address making the configuration way more easier than I thought!
Thank you again!
Thank you too, for posting this fix. I upgraded to Windows 10, and lost connection to my network printer. After performing your recommended procedure, I added it easily back onto my list of printers. Thanks again!!
Thank you for this! I only wish HP Support knew that this is what has been causing me all my problems! Now I can use my printer as intended.
Great, glad it helped!
Wow! He is so wonderful to hear when it comes to a Printer issue. I have some blurry in my offline as well online. So, I'll listen to see what I can do. Thank you!
Thank you for posting this video! I successfully followed the steps you outlined, and my printer has not fallen off my network since. Before setting up a static IP address I thought my printer might need to be replaced because it failed to stay connected. Thanks to this video, the problem has been resolved, AND I learned several helpful things I did not know (such as how to type the printer IP address in the address bar to access the printer set-up window). I appreciate your help very much!
Thank you for A) explaining how the problem arises ans B) your detailed steps on how to fix it! Loves it!
THANK YOU! I've spent the last month ironing out problems related to upgrading to Win 10, Office 2016, Endnote x7, Dragon Individual Professional... just to name a few... oh... did I mention the new router? Too many changes at once, no idea which one(s) caused the printing issues, but I've been tearing my hair out. Your explanation - by far - is the best I've found, and not least because you gave the background to the issue *first*; I'll be able to take the logic with me as I ramble around all our computers on the network. Makes me so glad I only need worry about one printer, though! Thanks again, from the left side of the pond. ;-D
Thanks, finally someone who is knowledgeable and solved my problems.
Sincerely- great video. Thank you for taking the time to create this.
This was the best MOST helpful solution to my printing issues since upgrading to Mavericks. No issues after following your instructions. Thank you!
Thanks very much. Your demo is much clearer than anything online. I got the problem sorted
Great to hear it helped you out!
Great!! This is the end of frustration times! Clear, concise and very useful! Thank you!
You are my hero~this worked fabulously and I think it may also solve some problems with our Amazon Fire Sticks and other things that seem to loose and acquire connections seemingly at random.
It worked ;) Just one tip , instead of printing the configuration page to check printer IP you can just check it while you are in your router page. ;)
Excellent video. Worked exactly how it stated and the explanation as to why i lost connection in the first place was greatly appreciated. (This occurred after a power dropout) Now to get my kids laptops set up to print as well.
Why on earth is this not explained by Microsoft and how come their troubleshooter does not even pick this up as a problem. Thanks. Great explanation
Thanks so much for helping me to fix this problem which has been going on for ages. Easy to follow instructions and was able to complete the process in less than 10 minutes :-)
Life saver. Best solution over the net.
Brilliantly helpful video got my printer going again thanks
Thank you!!, this worked perfect for me. I was about to throw my printer out the window.
You have solved my major printer problems thank you!!!!! oh my god I can actually use the wireless function on my printer!!! yay!
Thank you so much!!! This was extremely helpful and solved my problems with my printer that kept going offline!
Hi Jazmin, glad to hear it sorted your problems!
Thank you thank you thank you! I have yet to find any official "support" that talks about setting a static IP address -- which makes total sense. Of course, many computer users have likely not set up their own routers and wouldn't have a clue as to how -- which is a big hurdle. But at least a call to support or submitting a problem ticket should result in getting help to go through the process. By the way, I found that the last step -- removing the printer and adding back in was very easy, because (at least in Windows 7) the OS recognized the fact that drivers were already installed and all I had to do was accept the existing installation.
Thank you for your video. Well done. I can now fix this problem and understand what caused it. Wish I found this weeks ago.
thank you! your video helped me fixed a very frustrated problem
Many thanks, you really helped me out. The process is a bit fiddly but I got there in the end !
Hi, Informative video. These free self help videos are so greatly appreciated!. Thank you
Thank You so much for posting this video. I had been told to get rid of my router, get another printer, etc. etc. I have been so ready to throw both printers and the router out the window. Do you know how many times I have spent hours reinstalling my printers? Way too many. I could not figure out why that worked one day, then an hour later they were both offline again. Since you explained what is happening, I realized that when they go to "sleep mode" they have to hook into the network again and are "lost". Thank you for helping me understand and getting me through the process to a permanent solution. #oldpeopleproblems #idonthavetokillmyrouter #myprinterfinallyworks
#gladitssorted
Thank you so much, you saved me 20 minutes on being on hold with Brother trying to figure this out/ Excellent explanation. This worked perfectly.
Thank you so much! it is a life saver. Worked for me. I have the exact same problem. except it ask my printer WPS pin, but somehow i avoid the pin during set up. Thanks!
OMG - took me a while cuz printer and everything was different but follow your directions carefully and IT WORKED! Thank You. I had gotten rid of a nice Brother laser printer cuz it was doing the same thing. URG
Great video! Thanks. Another tip is to avoid HP printers unless you are only going to hook up through USB. HP thinks wireless means useless.
Many thanks - extremely clear explanation AND solution :-)
Fantastic - thank you so much :)
PS - might sound a bit daft, but I would add to anyone about this to remember to connect their Printer to their Router via a cable or Wirelessly etc. Up until this, I was connecting via my USB cable to my computer.
Thank you! This made so much sense and I was able to follow along!
Much appreciated. Thank you.
You sir, are a genius...
Modesty prevents me from agreeing with you.... Actually .....
Thank you so much for this video. It has aided me a lot. Please do more and it will be a blessing to all. I greatly appreciate it.... :-)
Thanks for the video! I usually only set the static IP within the router and leave the printer on DHCP, because if the network parameters change due to router exchange the printer goes completely offline and people won't be able find or access the printer interface. So maybe this is the better way in private environments. What do you think?
Did it! Thank you so much!
You're welcome!
I think it could be explained better as how do you print a diagnostic page if it's not printed?
Thanks so much, you made it simple!!
Very helpful information, cheers!
It is still helpful in 2020 on win 10. Thanks :)
Thanks for the feedback. I really should update it to show Windows 10 screenshots, might get to that in the coming months.
Amazing video! Really good work. It solved my issue. Thank you. Gracias
Thanks! But . . . now, even though I don't have to restart my router and printer to bring them online, I still need to restart my printers. Is there a setting I'm missing to keep the printers (which are on, with the displays illuminated) connected, without having to restart them every couple of hours? It's unbelievable HP and Epson's tech support will keep you on the phone for hours, having you move your printer closer to the modem, etc. but don not even know what a static ip address is, let alone mention anything about it.
Thanks for the video. It was a big help.
thanks for information
Thank you! You are a legend! I know this was a long time ago, but it worked to fix my offline printer. So clear and simple - greatly appreciated!
Yes, I really should update it to feature Windows 10. Thanks for taking the time to leave a comment!
thanks a lot for this informative video
Clear. Helpful. Thanks.
Thanks lot problem solved. I had to disable DHCP on copier.
Thank you! Solved my problems!
I think by not giving a manual gateway address which is the router address, printer will goes to never land, this happend to me.
Thank you so much! It worked!!!
Thank you, thank you, thank you, thank you!
Splendid job!
Very helpful
Glad it helped!
very useful video!!
thank you :))
This video is amazing. Thank yoy
Thanks, Much Appreciated.
ive got a problem. in step two it wont apply the settings if i dont provide a manual default gateway. pls help!
very good thank you sir
why doesn't the manufacturer have a program that does this automatically?
Is the wireless router is required for printer wireless connection
On network assigned printers - It still happens even with Reserved IP address ??
Deployed printers using GP with reserved IP - same
Thanks for the help! 🖒🍻
Thank you so much!
THANK YOU!!!
Many thanks! This helped me to fix the problem. However I noticed that the connection to the printer still keeps dropping. I am not sure but I think it happens when I move my Mac to another location (which I frequently do) or after the Mac or the printer go to sleep. Any ideas how to fix it? The printer is connected to a switch. Printer shows static IP on its panel. IP scan from Mac shows it on this same address. When I ping it I get a response. However I still cannot print to it?
Marco Polo I don't have much experience on the Mac so can't help much there but it would be worth using an independent means of verifying that the Mac and the printer are where they say they are. I use "Network Analyser" on the iPhone to check that out (See www.linearthoughts.co.uk/network-analysis-app/). As you say however, this should give the same result as your IP scan and a ping is a pretty definitive test! I note that this problem appears a lot on the OS X knowledge base as well, they have info at support.apple.com/kb/PH11070 but it does all look quite generic.Sorry I cant be of more help!
Hello , can you help me with this problem. My office printer is connected to a netgear switch along with all other PCs.When I try to add a network printer from any of the PCs it doesn't show up. Why is this?
Do you know the IP address of that printer? If yes, Can you try to ping it?
If yes, Some printers don't have autodetect feature when you are trying to add them, so you will need to add it manual.
Control Panel/ Device and Printers/ Add a printer/ Select "Add a printer using a TCP/IP address or hostname" then Follow the steps.
Hope this helps :)
Good work...:)
I love your videos but what I am trying to figure out how to do is subnet a home network using residential equipment. ow can I set it up so I have a main household network say 192.168.10 and a home office network say 192.168.20. how can I set up the network so that the office network router can get to the internet trough the main gateway router... No one is doing any videos on how to build sub networks with residential equipment and there are thousands of us out here that are begging for some one to show us the way...
Thank You
However, my HP printer requires the Manual Default Gateway to be entered.
Feeding the numbers taken from the router are not accepted: numbers are out of reach.
Any idea how to proceed?
Check your LAN configuration
Thanks :)
Has anyone ever had this problem, as I've tried everything to fix it and nothing helps. I have an HP ENVY 5660 print and every time i turn it off or on it disrupts my IP security cameras, (sends a signal to them telling them to ReBoot). I've tried changing the IP addresses of all the cameras and the IP address on the printer, but nothing fixes the problem. Any suggestions?
thank you..
thankyou sir
When assigning a static IP in the browser interface while logged into the printer, you forgot to assign a default gateway.
why did you not have to add the default gateway?
Hi John, that is a good question. My understanding was that default gateway (if not specified) defaults to the router address which in the case on my setup was the required outcome. Doing a how to video is always a trade-off between giving too much info and giving enough to allow the viewer to gain a reasonable knowledge of the issue. This video assumed that the viewer had a working network and so I chose to avoid talking about gateways as in almost all cases using the (non specified) default one will be fine.
Interesting.