AM Fitness move to Microsoft Business Central to boost their customer service & shipping systems.

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Discover how we moved AM Fitness over to Microsoft Dynamics 365 Business Central to help them better integrate between their website, shipping and warehouse tools for better customer service.
The benefits of Business Central to AM Fitness Inc.:
• Integrated their website with their shipping and receiving platform and warehousing tools
• Automated customer tracking numbers
• Less time spent manually inputting data so less errors as a result
• 70.6% reduction in customer service tickets
• More efficient process from beginning to end
• Provide a higher level of customer experience
• Simpler bank account reconciliations
“One huge business change we've seen since we rolled out Business Central is the amount of customer tickets we’re receiving. We used to average about 70 to 100 a day and now we're down to about 20 to 30 a day. It just goes to show how seamless our whole process is, that the customer doesn't have any questions about where their package is. That's something that's really stepped up the game for us to provide the best level of service for our customers.”
Sarah Leibowitz, Operations Manager at AM Fitness Inc.
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