Crazy Dealership Stories from the Inside : Loaner Edition
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- Опубликовано: 8 июн 2024
- A Dealership technician shares Crazy dealership stories from the inside you haven't heard before! These are not your typical dealership horror stories. these are stories from the inside out.
Per request of my awesome viewers and to mix up my content. Here is the 4th installment of Dealership Stories from the inside out!
This is the Service Loaner\courtesy car edition!
Working at a car dealership and dealing with hundreds of people and their cars as my full time job as a Toyota Master Diagnostic Technician is.... Interesting to say the least. While most people that come to a dealership come with good intentions and treat everyone with respect. There's always those that take advantage of situations or just simply behave in a strange way.
Dealerships are called stealer-ships by many. Truthfully some dealerships are horrible but some are good. Very hard to tell which is which unless you experience them and get to know the people that work there then you'll know for sure.
Catch up on some previous dealership stories videos that I've made here:
• Dealership stories you...
• More dealership storie...
• Car Dealership stories...
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0:00 Intro
0:33 What is a Loaner?
1:31 By the way, I crashed into....
4:12 I went on a trip. It was far...
7:38 So can I have my car back? 
Авто/Мото
About 8 years ago, we had an elderly gentlemen drop off his Lincoln MKZ to get repaired under warranty. Under Lincoln's warranty service policy, he was given a loaner to drive while his car was being serviced. He was given a Lincoln Navigator to use whilst his car was being serviced. This guy who was initially upset his 4 month old Lincoln needed service, was overcome with joy when he was given the Navigator as a loaner. His car was repaired the next morning and we called him to say his car was ready. He instantly grew furious and refused to give the Navigator back saying "It was his car now, you gave it to me." He thought since his car broke down, we gave him the Navigator as a free replacement. We explained that wasn't the case and it was just a loaner for him to use while his car was being repaired. Long story short, we had to call the police to get it back as he refused to do so. He was so mad with us that about a week later, he traded his MKZ for an Cadillac CTS, he drove thru our service drive entrance and flipped us all off while laying on the horn.
Well that CTS didn’t last long lol
Wow you can’t fix stupid lol
O Brother , Where Art Thou?😂😂😂
Let's go 👉 🌵🍆👌 🌵👈 Brondon 😂
🌵🌵🌵🌵🌵 Tequila😂😁😅
That's amazing
Took my 2002 Solara in ....they gave me a loaner to my surprise a new Toyota Corolla with 3 miles on it.
Never so frightened in my life driving it around as I thought for sure someone was going to hit me.
So glad to get my car back and not worry about an accident
My 2018 Toyota 4Runner got messed up by the Toyota Dealer. Long story short when Toyota service department bring it back to me after service they crashed and some items was fixed by a body shop of their choice and some items fixed by dealer. When I got the car I got christmas lights on dash (error codes), poor paint job, poor alignment followed by problems like tires hitting swaybay at full lock turns,etc.. End up complaining to Toyota Corporation against the dealership and dealer agreed to buy the car back and got my self a 2021. It is great that Toyota Corporation is strict on Toyota Dealerships.
Good video
Car Care Nut story time is the best.
That Yaris story is CRAZY!
Funny stuff, but not surprised. After all, it's Chicago.
Wow! It is so bizarre what happens at dealerships!!!!!!
Wow! Now I know why my dealership no longer does loaners!!!
Man what a some crazy horror stories as a person who has had to use a loaner car from Toyota it is very nice to be able to have that option I returned it just as I received it clean and full tank of gas and was very appreciative to have it.
You are the best man! Thank you for doing that!
I agree. What a privilidge to be able to get a loaner car from the dealer. Go ask your friendly GM dealer for a loaner car! If your lucky they will call Enterprise to pick you up and get you off the lot!!!
I treat the Audis I get better than my own cars and keep it clean and wash if needed and drive them at far lower speeds.
The reason is easy: a LOT of people, for whatever reason, have zero respect for other people’s property.
And these are the folks with bad credit
It's unfortunate that people are such trash. I guess dealerships have to vet people to ensure they are licensed and have valid car insurance prior to insurance of the loaner car.
Those are some very wild and crazy stories
Now that explain the really nice cars I see in auction with Bio-hazard tag on them. 😂
Please make this a serie, it’s crazy how people behave 😂😂😂
I recently returned a loaner after 59 days. It took that long for the manufacturer to authorize a new transmission for our car. I cleaned the car and filled it with gas before returning it. I like my dealer.
This is why people sharing autonomous cars will never work
I'll never forget when my I got into the passenger seat of my Dad's rental car from the Chrysler dealer (back in the 90s, pre-internet), and this brown paper bag slid out from under the passenger seat. I take the bag out, remove the contents and it turns out the previous driver was an Adult Movie fan. In my hands I held a brand new, oversized VHS tape box of some type of variety highlight compilation that they used to produce. I immediately processed what it was and embarrassingly turned it over to my Dad. I'm pretty certain it wasn't his because I used to search for things like that in our relatively small house and never found anything like that anywhere, let alone in the car.
My brother in law had tons of porn cds could not sell I use to give them to female costomers I would slide them under the seat I repaired cars you know I never got any complaints and also had some close friendships 100% true
some people DO NOT deserve loaner cars....
“May the Lord bless you and keep you.” Have watched a few of your videos for the information, did not realize you were a Christian. You’ve earned another subscriber here.
loved to listen
Thanks 👍
Ahh the joys of working with the public...lol Thanks for a good chuckle!!
We need more dealership stories! Awesome channel been watching for more than a few months and congrats on the shop!
Great stories, thanks
AMD: *tells a gripping tale of suspense*
AMD: "... So that was interesting"
AMD: "but here's something more interesting"
Me: 😮
Scary stories. Thank you AMD.
This was a sickeningly awesome video. Loved it!
You are going to have to change Loaner Edition to Loaded Edition. Keep them coming.
my faith in the stupidity of certain people has been sustained by these stories. Another great video AMD. Keep them coming brother.
P.S. Am thankful for your dealership taking care of your customers the way they do. Like you said, not all dealerships have free loaner cars.
funny but very sad for the dealership!
AMD, As I listened to this "Loaners for Losers" edition, I had my opinion confirmed. From now on nobody can buy a Toyota without going through 2 interviews and having at least 3 character references from sensible Toyota owners. Just imagine the shocking tales you would collect if you had the misfortune to work at a Kia or Chrysler dealership. :D
Yes, they should put those dealerships next to Walmart. But even worse I suspect would be stories from the Lamborghini dealerships
People who drive Kia cars are mentally I’ll and they drive like it.
@@kevinbarry71 Fiat needs to be AT walmart.
First story video I’ve watched from you. Turns out to be my favorite ones
AMD, glad you don't understand this! It says volumes about you. Thank you for another entertainging presentation.
I love this please do more of these
I like the amusement on your face when you are telling these stories. I bet it was not that funny for the dealership staff when that actually happened! Keep up with this kind of content!
Love your content! Keep it up
Cheers from Trinidad
Wow, AMD. Because people abuse cars like that some places don’t have loaner cars and you have to rent one. I guess you see all kinds of people when you deal with the public every day. The stories are great! Keep them coming.
Was given a Rave4 (bas) while my 2010 Corolla was getting a new suspension. Very nice and I need an upgrade, but so very terrified that something was going to happen with it. Drove home then back to the dealership, no need for any drama. Great stories, not supprised sad to say...
Love these stories
The dealership in OKC does not give out loaner. They either offer a Taxi or a Van service. If you live farther than ten miles from Bob Howard,, you're out luck. Thanks for the stories. I had a good laugh.
Funny stories!
This vid hits home for me, i work in insurance I’ve seen some crazy stuff!!
The last one sounds like Mr.Lahey was driving;)
Love it. I want more.
The fact that your dealership didn’t want to sell that car to one of your customers knowing what it went through speaks very good about your dealership I would like to know what dealership you work at I would like to buy my cars from them from now on seriously the dealership i live next to wouldn’t care about that they would lie through their teeth
Love your stories my man.
Ahmed. Love this series. Thanks my friend. For these stories. I can only say “WOW”!!! Crazy!!!
Lexus of Edmonton always gives me a loaner and a breakfast coupon if early in the morning to a restaurant up the street . They offer beer , wine , and a spa if you like 👍
I think Toyota should use other junk car brands for loaners so they get there cars back.Use cars like Chrysler PT Cruiser, Fiat 500, Dodge neon. My Dad once had a Ford Focus it always felt like the transmission was going to have a heart attack LOL!
Like first then watch.
This series makes for some good laughs. Please keep telling these dealership stories.
These stories are so awesome!!
Great stories. Thanks for sharing some comedy. 😆
Your stories are always entertaining! ❤
Wow! Thanks….Jim
I must’ve missed this series. Yes please make more! These are great to listen too on long road trips or the morning work commute! Thanks for the great content, Stay safe AMD and fam!
These are great
I always learn something from these stories. Thank you brother for sharing!
What a suit of crazy stories, I like the commenter who posted: Loaners for Losers."
This was an amusing video. I have a reverse loaner story. I have friend who is a doctor and lives out of town in a very rural area so he has to buy his fancy cars in our city. He bought a new high end Mercedes S class sedan at a local dealership. When he goes out of town he has to use our airport so it is convenient to drop off his car at the Mercedes dealership to get serviced and pick it up when he returns. So when he is in California on vacation he gets a call from the Atlanta police that his expensive car is smashed and abandoned. He calls the Mercedes dealership and asks what is going on and they accuse him of trying to pull a fast one. What had happened was one of the dealership employees took it for a joy ride to Atlanta (3 hours away) and crashed it.
Wow! That hurts!
Thank you for your excellent content
Good advise, avoid Chicago at any time.
I've been on Lakeshore Drive before and believe it or not people run in the street as busy as it is.Its more like highway than a drive!💯🤣😂😏
😂🤣😂🤣😂Hey Brother, here's my own story. You might smile but I am in tears. I recently acquired a second hand Scion XB 2011. I have previously owned some North American makes and none had ever been this threatening even the last one an Impala 2008 with 500.000 km plus had never burnt oil at all. This Scion has has oil leak but it eats half a liter of synthetic oil every 70 km and less. Not only that I have to buy oil regularly but it keeps me worried of burning the engine if I forget to check and add oil all the time. Yesterday I spoke with the former owner and she told me that was the reason she got rid of the Scion in question. Then going through internet I found that toyota knows about the issues for that model and offered to repair all those cars. But the lady never knew that and so she never claimed the fixing of the problem. When I called my local dealer they said I have to speak with the national toyota level. I called them but the customer service representative took me for a walk. I am in Canada. So what would you advise me to do. I know Toyota would not let an owner down and toyota value their customers. This situation is unbearable for me now. Looking forward to hearing from you brother. Good evening!
Hi! Unfortunately that program has a limit of time and mileage. If the dealership and/or Toyota can’t help unfortunately a rebuild is needed.
@@TheCarCareNut ohhhh! Thank you brother. I understand this gonna KO me 🤣😂🥊🥊🥊😂🤣
Trade it in and move on. With car prices today someone will buy it. If it’s a private seller disclose the information you know about it
I know this is an old vid but here is my happy loaner story. My 17 yr old GX 470 need a lot of attention and since I started watching Car Care Channel, I took my car to the only Lexus dealer on the island to have genuine parts used for the repairs. As part of their customer loyalty program, ie for people who bought their new car from the dealer, they provide loaners. Due to the supply chain issue, I had the RX loaner for 4 weeks during the 1st phase of repairs and a ES for the 2nd phase that also took 4 weeks. I really enjoyed driving the 2022 cars.
I like your stories.
You are an amazing story teller and I am sure all of the stories here are just the tip of the iceberg! This was a great video and having worked for a Toyota dealership many moons ago, I can certainly identify with some of these "incidences" that you relayed to us here. Thanks, again, for a great and very entertaining video! Keep up the good work and the morale out here. God Bless you and yours, always!
It makes more sense if Toyota offers a loaner car or rental cars. They should make it mandatory that the person buys insurance from Toyota or they have full coverage insurance. Tough to deal with irresponsible people who loan your cars for sure. Thanks for sharing the interesting stories.
usually if you are taking the time to take your Toyota back to the dealer for service, you probably have full coverage!
@@mikegabler5183 After watching AMD, I beg to differ
Video Suggestion: Safety tips for us DYIers who work in our garage. Lifting/jacking correctly; importance of chalking tires; protective gear to have and use (eyes; ears; hands; feet); fire hazards; proper lifting techniques; etc. I'm sure many of us have "don't do this" stories like mine of wearing my wedding ring and knocking my knuckle on the concrete floor getting a transmission drain bolt lose, and my finger swelling which ended up having to go to the ER to get the ring cut off.
Very good suggestion! Soon I will be filming some diy tips and tricks. Kinda of a series but not one after another to keep it mixed for everyone I’ll include safety in there
Those were great stories. I enjoyed them immensely. I watched both videos. Working with the public is always an adventure.
"I hit someone"
"understandable.....wait what?"
Really like the stories videos, wouldn’t mind more of them.
That dealership may stop loaning cars. I wouldn't blame them!
Incredible stories.
Please bring this segment back
This is truly amazing that this happens, what on earth people is thinking of, these days ? incredible ⚡
This is hysterical
Quite a story, sometimes entertaining.
Lollapalooza is a 4 day concert for people to do drugs, which also explains the walking in front of a car part.
Love the stories. People are crazy. Once you understand that, you'll be okay. Ha,ha. Thanks Man.
My Chevy truck was in the shop ,they gave me a Malibu loaner and the next morning it would'nt start ,made me late for work.Now you know why I drive Toyota's
Super great video lol
We SOOOOO need more of these. Do you guys have loaners at the new shop?
How about most unusual finds in a car serviced in your dealership
Good idea!
😂😂 Keep the stories coming . I am shocked at what people do as if its just ok .
Rental cars go places no other cars will go. I have known this gem since the 80s. Obviously, others do as well. 😀
I worked for Enterprise for a couple of years, the stuff I have seen and heard about. We had a customer drop his Tesla off at the body shop next door to the office and his insurance was willing to pay for him to rent a Tesla. Which had to be brought in from 300 miles away. The day he returned it the rear bumper was hanging half way off the car, the out side looked like he was forging his own path though bushes. It was quite trashed. Picking up cars from impound was always a crap shoot how dirty it was going to be driving it back..
Maybe that's why credit card interest rates are so high as they have to pay thousands in damages on their liabilty waver if you charge your rental vehicle as a perk to use their cards.
Good video
There are peoples who have no conscience about loan items and then there is "me" LOL... who will panic if I see a hair line of scratch that wasn't there before... and wouldn't be able to fall asleep if I wasn't returning the any loan item in the same condition I was lent to.
What happens in Chicago doesn’t stay in Chicago! 🤣🤣🤣
Usually high and cars. Mercedes with drop off a loaner at your job and take your car for service. We had an Audi and got a loaner for free. Lexus does the same thing. However, we never got a free loaner from Toyota.
Bless the company that had to come and clean that up!!!
They must have cast iron stomachs!
Why would you sell that to anyone? Even at auction?
They are customers too.
That's horrible! 😷😷😷😷
Great feature these dealership nightmare stories. I can't wait to share the "I ran someone over" story with my wife.. Thanks for the chuckles, it always fun to read these accounts of human craziness and how you and the other automotive pros have to deal with them..
That kid that got ran over must have been high and had warrants on him if he didn't want to stick around for medical assistance.
9:23 Perfect comic timing and awkwardness 😁
That is so crazy its funny.😂
At my dealership when we have to go to training, it’s typically out of state. So our tech goes to Jacksonville Florida for training and on his way back he just crossed into Georgia and began to have heart palpitations. He pulls over and calls the cops. The cops show up with medics just to find out he was on the verge of overdosing on something. Cops get a search warrant once he gets hauled off the hospital and find a couple pounds of meth or heroine, I don’t remember anymore. Dude serves time and a couple managers drive down to Georgia to get our rental back. No one at the dealership knew he was trafficking or selling drugs, he was quite and a good worker with minimal comebacks
Please more stories
And I felt bad when I had a loaner, and was walking out the door for work (2nd shift) and they told me my truck was done and ready, and I told them, sorry but I can’t make it till the morning or I’ll be late for work and it was only me and 2 other guys on night shift as it was a small shop
Offering people something like a free loaner car is a good way to find out that very few people have any class at all. I was a loaner car manager for 3 years
"I ran over somebody." LOL. Yikes.
So if folks treat loaners like this, imagine how they treat rental cars! For about 5 years, I was on a team that flew all over the country and rental cars and hotels were our way-of-life. Anyway, I saw rental cars that didn't even have 5,000 miles on them that were just trashed...even had a few with not enough oil to show up on the dipstick. (Yes, I always checked out my cars before driving off.) I don't remember a SINGLE rental car that had clean-looking oil on the dipstick...all were very, very black. Folks, don't EVER buy a car that had used as a rental....buyer beware!!!
One time, I poured a quart of oil (out of pocket) in a rental Kia before a long trip. I really didn't have time to drive back to Hertz. That quart barely brought it up to the lower line of the dip stick.
@@landshass2849 They don't make Money by spending money to change the oil and make sure the fluids are correct. When i rent i check the paperwork and leave the ignition on while filling the tank back up so i can make the gas tank guage and the paper work look the same. There is no refunds for giving more gas then you get at checkout.
Had a loaner 2018 Subaru Outback while my 2014 STI was getting the airbag recall done. The 'driver aid' Eyesight system tried to kill me TWICE on the way home, trying to swerve into other cars on the poorly marked road trying to keep in what it thought was a lane, had to wrestle the wheel the other way. Parked it and didn't drive it again until my car was ready. On the way back to the dealership, it suddenly auto braked for NOTHING, and I almost got rear ended. That system is now standard on Subarus, and my next purchase will be something else.
I won't buy a car with junk tech. My in-laws rented an Explorer and when I drove it the lane assist system kept trying to drive it off the road so you had to keep adjusting it like there was huge play in the steering wheel. My brother has adaptive cruise control. It broke probably from getting hit by ice (he lives in the mountains). $1500 later he got his cruise control back. My car salesman told me some of his customers reported their automatic braking system slamming on the brakes while driving on the interstate because of a rock in the road (happens a lot in Colorado) they would have driven around. If your junk tech car is over 5 years old and you get in a fender bender the insurance company totals the vehicle due to all the expensive to repair tech in the front bumper and grill.