Transparency is the problem. When the customer leaves the dealership and feels he got taken advantage of, not a good long term strategy. They may have got a great deal, but it matters how they feel. If they don't feel like they got a good deal, it doesn't matter if they did or not. How many salesmen or managers have you met that seem slimy when you meet them? More than not. Most salesman nowadays didn't grow up without a phone in their hands. They have a hard time relating face to face.
I've been in touch with over 20 Honda dealerships in the past few days, and it's astonishing how different each one operates. It's clear the dealership model is outdated-bring on direct-to-consumer sales!
@@LuckyLopez777 lol no, they can fairly easily. Its called private party maintenance or incorporate them as fords own service company. Only reason dealers exist, is because of old laws that allowed them to REQUIRE a dealership to exist to sell a car. Id rather pay ford directly vs dealing with someone like you. Any day.
@@LuckyLopez777This is because of laws that undercut the free market. Would it not be better for customers if these laws were struck off the books? The laws exist to keep dealerships(the middleman) in business to the detriment of the customer.
Manufacturers could sell franchises that simply delivered the car ordered on the internet, had a few for test drives, and provided service. I just leased a Polestar, who uses a similar setup. Easiest buying experience ever. Did everything on line, and at delivery made three clicks on an iPad and handed them a check. No hassle, no upsells.
The problem with dealerships is the transparency of the process. The problem with buyers is financial irresponsibility ie buying too much car beyond what they could realistically afford based on income. Both are exacerbated by the banks and the loan system. I used to think that car salesmen were the problem. I changed my mind when I actually sat down and researched the car buying process. I remember a quote from a car sales movie called Suckers: the salesman's job is to sell the car for as much money as they can, the buyer's job is to buy the car for as little as they can. Get educated and always remember that you as the buyer have 100% the power. You can always walk away at any point in the process. If only everyone understood this we wouldn't have had the price ridiculousness in 2021-2022.
Would love to see a video focused more on the deceptive purchase tactics on a contract. Like a check list of red flags to look for while going "line by line"
Great insight. Thanks! Finance dept. is the worst. Another thing they do is pull up your contract on a tablet and zoom in to the signature line and keep talking to you So you’re distracted, so you’re not reading closely and just sign. When I notice that, I just ask for a minute privately to review the terms, they don’t like that.
This is why places like CarMax are popular. You won't find the best prices by a long shot but the buying process is about as stress free as you can get. If I could find a small "mom and pop" that ran like that I'm my area I'd never shop anywhere else.
You can replicate CarMax at any dealer. Just as with CarMax just agree to pay the asking price, no negotiation required. The one certain thing at CarMax is the car buyer will pay too much.
@@jerrylundegaard2592 So high price + lots of hidden fees/addons and high pressure sales. No thanks. Try walking in to a dealership and saying "I'll take that one, I've got cash". See what happens. Most places won't sell you the car without running your credit. Even if you bring certified funds.
I've been browsing Carmax and such using their inhouse options during checkout... Everything is 15%~20% apr with the inhouse financing and my credit is good. I could easily just buy a new car at 0% and no more than 5% with all the deals right now.
I ask for the out the door price online before I even go to the dealership. If they cannot give me that, then I walk away and go somewhere else. That is what will be in the contract. It still takes 2 to 3 hours. It is a painful process. One time they kept my drivers license and I would not buy because that is not right to keep my license from me.
As Warren Buffet said, "When the tide recedes, you can tell who was skinny dipping" in other words, stupid risky behavior gets covered up with things are going good.
If a dealership is hated, it’s of their own doing. There’s a Ford dealer in KS that if it was on fire, I wouldn’t piss on it. I just go to CarMax, buy a low mileage vehicle. No surprises, no nitrogen in my tires, no games. I always have my financing before I even go there. Had my last two cars from them, both shipped from out of state.
I went In look at 17 Chevy Malibu for 10.5k with 115k miles. Walked in check it out paint all fucked and then sale guy said 12k as I'm testing driving the car and then when look at paper work just to see it was 15k out the door. Ended up leaving buying 18 Malibu for 7.5k off of Facebook marketplace only needed 800 worth of repairs plus registration 😂😂😂 same mile as well
Unfortunately, the retail auto space is so toxic that, according to other studies, the customer actually feels like they got a better or good deal if there was lots of fighting and haggling. Conversely, the customers with the no haggle process believed they were ripped off and money was left on the table because there was no conflict. The study basically concluded that it was a complete paradox. The more the struggle was had, the better the customer felt even if the numbers showed they were ripped off. Also, the zero struggle experience made those customers feel horrible about their deal even when the numbers showed that the dealer suffered front end loss, best rate, no add ons, etc. with a complete net loss to the dealer and still those customers were inconsolable about their deal! 😂
Or make it a law dealers may only sell at or below the retail price, may not add overpriced add-ons without being specifically requested by the customer, may not sell overprice F&I products of dubious value without being specifically requested by the customer, and being prohibited from bumping interest rates over the rates actually authorized by the lending company for the customer. Now sit back and listen to the dealers scream they cannot make a profit unless they are allowed to scam some customers.
It doesn't work that way due to comparative advantage and the need for efficiency. Musk's model? Yeah, where he would just arbitrarily lower prices? That kind? Ha!
Now this MY experience with dealers. 1, sales people are trained to close deals. 2, there product knowledge is terrible, without a brochure in there hands they useless. 3, they nearly always want to sell you a car you didn’t ask for. 4, they try and get you into the finance office really quick. This one particular sales guy I had to tell him the specs of the car, he then said…boy you’ve done your homework and I said SO SHOULD YOU and walked out. remember these were my experiences not yours.
Toyota of Orlando wanted me to pay for 8k for a clutch job. And they didn't even try to get it warrantied through toyota.. So yea I really hate dealerships right now.
I was taken advantage of so badly on July 23rd 2003 I haven't been back to a car dealership. I drove that car for 21 years and then bought my current car from a private seller. I will never buy a car from a car dealership ever again. They lost a customer for life that day.
People need to watch Steve Leto video on “rolling” usually you can make the payment to the dealer and it’s written in the contract that it’s their issue if financing “falls through “
It's been years since I've bought a vehicle from a dealership. But I've heard over and over again to get their best internet price usually through a fleet manager or someone assigned to that position. So when you come in to sign the paperwork you just need to see the figures you agreed to on paper. Not sure if dealers still have that option though.
One dealership I bought from pre-pandemic listed a car at a fair price. I walked in thinking I could negotiate a couple thousand off and get a smoking deal. Dealer refused to negotiate. Dealer said to me that with the internet, it was a waste of time to inflate the car price. Everyone knew what these cars go for and what is a fair price. When they list the cars for market value, someone else would buy the car if I didn't. The dealer was right and the whole deal took less than 30 minutes. I do admit I miss the days of negotiating for hours. It is what I do for a living.
I’ve driven the same car since October 2001. I’ve been saving up cash to pay for a car and I’ve still been putting it off for almost a year just because I don’t want to go deal with a car salesman.
The advertised price is different from the actual price, and it's impossible to find the actual price without going to the dealership...which is a huge waste of time. I want to go to Amazon, select my car, click order, and have it arrive without ever talking to a salesperson.
Car dealer reset check engine light, sold vehicle to my friend, basically forced her to buy warranty. She drove it less than one week, broke down. Five months later it's still not fixed because a engine and labor exceeds the $5,000 repair limit. She has bad credit, probably stuck paying thousand a month or more, including full coverage insurance. She paid almost $9,000, now this 2010 GMC Arcadia is worth $3,000 according to KBB. Totally got screwed by this used car lot.
not all dealerships are terrible. I just bought a used car and I knew exactly what i wanted and what the market price for that car was. I also knew that I could wait and buy it months later. anyways, SVE was fine. no BS, no ripoff document fees, no upselling to BS coat protection, etc.
We need direct sale from manufacturer. Enough is enough. Let the dealers sell used cars. Licensed/trained techs can sell parts and perform maintenance.
Here is my story: PRE COVIDwent to buy a toyota tacoma. Went through the whole process. They did all the crazy dumb stuff you can think about. I am a physician. During the “process” I was talking with the salesman. Long story short, gave him medical advice due to his chronic condition which ended up saving him almost 300$ a month in transfusion costs (for the rest of his life). Did he hook me up with anything special or had my back? Fck no! I got a toyota ball cap. He didn’t even try. At the end of the day, I went home with a toyota and a bad taste in my mouth. Karma is real. He lost his job during the pandemic…
What ever happened to putting the out the door price on the vehicle? There are so many laws written by lawyers that nobody remembers what laws are supposed to protect the consumer. So much corruption in this world. Remember what the lord gives he can also take it away and I don't claim to be a holy roller.
My biggest issue with the dealership is the finance person, why can’t the sales person who did all the work to get the sale do this? Instead you have someone who didn’t do anything to earn your business, trying to sell you warranties etc to make more money off from you. Also most dealers have a couple of finance persons while having 10+ sales people, making you wait for the finance person making your time at the dealership way longer.
I’m at the point where I just go in, make an offer (no chatting, no making friends), if they accept cool. If they don’t like it I leave for the next dealer. I stopped negotiating out of principle at this point.
What ive noticed is the dealer AND the seller often time put the biggest blinders while the deal is being made because people want to be tricked a little. They want to avoid awkward moments. Its not till AFTER the deal is done and the brand new purchase feeling is over when people have the fortitude to start to ask questions
@@youtubecarspottersguide1 Not so much. The loan process generally requires mechanical and electrical inspections, various certifications, and a statement of condition signed by the owner under penalty of perjury.
I bought a new car last December for the first time in my life (I'm 36, i always bought beaters off Craigslist in the past because I didn't make a lot of money until recently), and I was expecting the process to be pretty horrendous. Car I wanted was in big demand at the time and fortunately the place was an MSRP-only dealer, so I put the deposit down a month before the car came in. Came in with a prequalification from an outside bank (5.8% for 60 months. Unfortunately that was better than pretty much anything else at the time and I have a 780 credit score) and the whole process took about 2 hr from the time I stepped in to the dealer to the time I left with my new car. Put 30% down day-of which probably helped things along. Still wish it were easier to get my hands on the car (GR Corolla so availability at the time was harsh), but it wasn't as bad as I was expecting.
i dont like to do a car deal but they aren't tying you up making you buy the car. Just went through this.. I knew they were not coming off enough for a 24 model. OK they had the model wanted and the color. Looked all over the state for another dealer that had the combo and motor wanted. This dealer was 25 miles from home other were 100 to 200 miles plus. I could have gone well looking someplace else and had to travel. maybe stay over night More than likely they would have come off another grand maybe. Or just buy this one and be over and done with it. I hate buying a car
Cardinaleway Mazda in Vegas offered me 14k less than the KBB avg for my Swinger edition Challenger, then said I input my trade in wrong when I did it. Then said I must have given them the value for direct sale instead of trade. Then when they did it in front of me, they said KBB was way off when they got the same value I did. They then tried to hold my car keys hostage until I took their offer when I told them their trade off was insultingly low and I wasn't interested. They also tried to sneak an extended warranty and other stuff on their sales offer for a new MX-5 RF Club. It was seriously the shadiest and most disrespectful experience I've ever had.
i walked with sport shorts to buy a 530i and the only guy on floor looked at me and turned around and walked the other way. I looked for another sales person and found a nice lady in her office. I asked her for help and she was super friendly. I ended up buying it from her while the other guy watched me drive off while inquiring her with a sad face about the deal
I had a friend that fell on hard times. He essentially dropped off the car at the dealership he got the car from (voluntary repo). When he showed me his contract, it said ‘California Lease Agreement’ at the very top. He told me that he didn’t know he leased it. He thought he purchased it. Talking about not reading your contract. WTH?
Almost all the dealers I've dealt with, maybe except one, have been scummy by trying to sell me an overpriced vehicle while putting a whole bunch of fees in the contract. Unfortunately, I have been a victim of that before. But now, I'm well more prepared when I go into one of those places. I know their tricks, what to look out for, how to inspect the vehicle, what brand and model I should get, etc. What can you do? I guess most dealers are a necessary evil. When I see that a dealer is too scummy, I don't buy anything and I never go back.
I was buying a car back in 2010 and I mentioned to the sales manager that I didn’t mind the car buying experience and I actually enjoyed it. The manager told me, “You are awful!” She was a very attractive lady so I took it as playfully but I replied, “ so I tell you I enjoy the experience you were providing me, and you say I am the awful one?”😂
The rolling sounds very close to the puppy close. I wondered why they dont do that anymore, turns out its called rolling now. On another note, people hate dealerships so much there are car buying services making a ton of money. I thinks its ridiculous.
This week my insurance agent called my wife asking everything is ok. I sold my brand new Mazda CX-30 (10K miles) to buy a Lexus 2010 GS-350. She laughed and said my husband really hates dealerships right now. He will never ever buy a new car ….ever. Entire transaction 30 minutes. I did not even bother with wasting my time negotiating. Walk in walk out. (Did not bother haggling for anything under $9K+)
Dealers have left a sour taste in people’s mouths especially the shady used car dealers like the ones who sell 15-20 year old cars. I was car shopping on marketplace and I found a car that I was interested in then I found out he was selling a car for his dealership and it was a deal breaker for me
Here's a reason, they're like crackheads looking for the next rock. Allow me to explain. Started at GM and decided to build and price a GMC Canyon. Nothing more. It's just window shopping. When I finished it was a shade under $50,000. For a damn midsize pickup. After you're done, you can pick a dealer to send it to. I NEVER hit submit, just closed the page. Within 1 day I was getting spammed with phone calls, emails, and text messages. One even sent me a handwritten letter. Good God there is nothing more pathetic than desperation. Simple truth, none of these hunks of crap are worth what the sticker says. But it's got a 20 inch infotainment system and special badges!!!! So friggin what??? Eventually it ends up a rusted out piece of crap in a scrapyard.
I went for service at Findlay. I had an appointment for an oil change, and then they tell me it's a 3-hr wait. Almost instanteously they had a dealer try to push me into a new vehicle. Nope.... I'm not going to entertain these clowns, Instantly asking how much I can afford a month.... I told him I'm going out to get some food, and he was so eager to throw a set of keys to a new vehicle at me. Nope... I called uber. If your product is great - I'll buy it. Cash now - Let's do this! If you have a pushy salesperson, you couldn't give me your product for free.
Dealers are really bad…especially in this town…..i bought a car from BMW Henderson with a 7 year / 100k mile warranty…..2 years later i find out they change it to a 3 year 100k warranty…..i went to the dealer to get help….all they told me was the finance guy who helped you doesnt work here anymore….so even though my contract says otherwise, they said they mailed me a new contract, which i never received….and i got screwed big time. Ended up selling the car and taking a huge hit…..been 4 months since i sold the car and still have not received my refund for the remaining warranty……are all autonations like this? Or just the ones in Vegas? You mention we can report dealers to dmv….is this something we can report? I have all contract copies.
For me it has nothing to do with the salesman at all. I come in with an OTD price I want to pay on a vehicle they have, if they can do it then I buy it. If not I go to the next one. Dealerships/salesman are feared because the customer doesn’t know what they want. I’ve never been to a dealership where the salesman knows more about the vehicle and all its options and packages than I do. All this information is available for free on so many platforms
Dealers are hated because most people just need affordable transportation, be it a truck or car, and dealers do everything in their power to empty the buyer's pockets in the process of the purchase. For dealers, lack of transparency is necessary. A talented dealer will make the buyer think they're getting the best deal even though the the buyer leaves feeling duped and must live with the result, sometimes for years. Then there are dealers who love to exploit the addict-like weaknesses of certain car buyers. These buyers who trade in and out of super high-end vehicles, literally lose 10's of thousands of dollars with each transaction. Me? I just drive older used cars sold through private transactions. For me, buying a car is like going to the dentist.
For someone that doesn’t like Elon Musk - the buying experience is best at Tesla. They didn’t care about cash or financing, as long as they were paid by the time of delivery. Didn’t have to deal with F&I guy or salesman who peaked in high school. Also, my state allows E-sign documents so title and odometer was signed through the app. Almost 0 human interaction
It’s infamously know as the stealership, they have meetings, and organized how to rip the old lady pocket book apart 😂 go sit in the waiting area, have a free cup of coffee and sweet cupcakes.
I worked twice in business 30 plus years ago. I sold a bike and they (sales management) sank this nice guy and i couldn't believe how bad it was. Same with autos 1 in ten dont understand apr etc. thats how they make a living. Im an enthusist and didnt feel comfortable fucking over stupid people.
I dont really have a problem with dealer markups and fees. I have a problem with false advertising that hides these extra costs and also the sales process where they resist talking about things like total cost and interest rates and trying to only talk about monthly payments
@LuckyLopez777 - Can you do a video on basically rolling your own CPO from a dealership. You can buy any used car that is still INSIDE of the original factory bumper to bumper warranty and plenty of dealerships who handle phone/online extended warranties can sell you the SAME extended warranties backed by the big name dealership. For example, I got a Toyota in New York as an original owner. As I was nearing the end of my 3 year / 36k mile warranty I contacted an out of state dealership who can add on the Lexus/Toyota Platinum zero deductible extended warranty to my vehicle giving me 125,000 miles and 10 years of coverage with zero deductible for about $2k OTD. I still have that valid warranty and have used it several times with my Toyota. It has paid for itself over the past 116k miles. My hope is that my water pump fails in the next 8k miles to get that covered for free and suspension stuff too. Porsche has a great CPO program where you can buy a new car and then add on the extended CPO as well. Warranties are nice since you can just drive up and hand them the keys to say "fix it, it's not right". That peace of mind for many years is worth the small 5% overhead in pay to play.
What a slimy business. Unfortunately, we need cars. Too bad we can't get by without them, most people anyway. Like you mentioned, I actually told a slimy Honda dealer about a week ago after they tried to screw me that this is why people enjoy buying cars about as much as they enjoy getting a root canal or colonoscopy! Didn't phase them one bit! Went right back to trying to offer me the car with all their add-on fees after using bait and switch tactics to get me in the door to buy their used RAV4. They basically did not want to hear my NO, like a little kid plugging his ears and going lalalalala. 😱🙄🤣
Before people get too ahead of ourselves. Understand this logically. If all dealerships are gone then who's gonna do your car's warranty repairs or services? None because then you're force to either drive to the factory or get an independent mechanic to work on your vehicle as not everyone lives near a plant that their car is produced at. If we do a direct to consumer. The manufacturer has all the power and it creates a monopoly effect meaning either u buy it or u don't. Also as much as we all hate the lies and other bs dealerships put on us. At the end of the day they are still ppl employees. If we shut all of them down. Where would all the employees all go to? Most of them don't know nothing else but selling cars. People in finance should be fine as they have degrees usually and can work in another industries. I'm not defending anything that dealers do to us and their tactics, but understand like it or not we still need them.
Is it possible to do this even though I bought the car in 2020? I still have my old contract that wasn’t valid but I did have a copy of me giving them a deposit of $700.
People hate dealerships because they are crooked plain and simple
$$$
Scumbags!
Stealerships are unnecessary middle men leeches
Transparency is the problem. When the customer leaves the dealership and feels he got taken advantage of, not a good long term strategy. They may have got a great deal, but it matters how they feel. If they don't feel like they got a good deal, it doesn't matter if they did or not. How many salesmen or managers have you met that seem slimy when you meet them? More than not. Most salesman nowadays didn't grow up without a phone in their hands. They have a hard time relating face to face.
100%
Always look over the contract is probably the best advice. Learned this lesson the hard way.
Im lucky to have worked with 4 dealers and 3 of them being completely honest and transparent with no hassle. Great video Lucky.
Thanks for sharing
I've been in touch with over 20 Honda dealerships in the past few days, and it's astonishing how different each one operates. It's clear the dealership model is outdated-bring on direct-to-consumer sales!
They cant. with out dealerships they cant sell parts or service
@@LuckyLopez777 lol no, they can fairly easily. Its called private party maintenance or incorporate them as fords own service company.
Only reason dealers exist, is because of old laws that allowed them to REQUIRE a dealership to exist to sell a car. Id rather pay ford directly vs dealing with someone like you. Any day.
what makes you think it will be better ?
@@LuckyLopez777This is because of laws that undercut the free market. Would it not be better for customers if these laws were struck off the books? The laws exist to keep dealerships(the middleman) in business to the detriment of the customer.
Manufacturers could sell franchises that simply delivered the car ordered on the internet, had a few for test drives, and provided service. I just leased a Polestar, who uses a similar setup. Easiest buying experience ever. Did everything on line, and at delivery made three clicks on an iPad and handed them a check. No hassle, no upsells.
The problem with dealerships is the transparency of the process. The problem with buyers is financial irresponsibility ie buying too much car beyond what they could realistically afford based on income. Both are exacerbated by the banks and the loan system.
I used to think that car salesmen were the problem. I changed my mind when I actually sat down and researched the car buying process. I remember a quote from a car sales movie called Suckers: the salesman's job is to sell the car for as much money as they can, the buyer's job is to buy the car for as little as they can.
Get educated and always remember that you as the buyer have 100% the power. You can always walk away at any point in the process. If only everyone understood this we wouldn't have had the price ridiculousness in 2021-2022.
Would love to see a video focused more on the deceptive purchase tactics on a contract. Like a check list of red flags to look for while going "line by line"
Hated? Dealerships have traumatized the consumers.
Especially with b.s. markups and add-ons.
Great insight. Thanks!
Finance dept. is the worst. Another thing they do is pull up your contract on a tablet and zoom in to the signature line and keep talking to you So you’re distracted, so you’re not reading closely and just sign. When I notice that, I just ask for a minute privately to review the terms, they don’t like that.
added bs dealer installed over priced junk with no added value or resale trade in book value
This is why places like CarMax are popular. You won't find the best prices by a long shot but the buying process is about as stress free as you can get. If I could find a small "mom and pop" that ran like that I'm my area I'd never shop anywhere else.
You can replicate CarMax at any dealer. Just as with CarMax just agree to pay the asking price, no negotiation required.
The one certain thing at CarMax is the car buyer will pay too much.
@@jerrylundegaard2592 So high price + lots of hidden fees/addons and high pressure sales. No thanks. Try walking in to a dealership and saying "I'll take that one, I've got cash". See what happens. Most places won't sell you the car without running your credit. Even if you bring certified funds.
I've been browsing Carmax and such using their inhouse options during checkout... Everything is 15%~20% apr with the inhouse financing and my credit is good. I could easily just buy a new car at 0% and no more than 5% with all the deals right now.
Honest dealers just like honest politicians - they don’t exist.
I disagree. I have met dealers that really did their best to provide the best service that they could. They even waived certain fees because. of it.
I was one, but went out of business.... Lol
@@twystedhumour Well, good for you! I am Ok if somebody has a different opinion.
I ask for the out the door price online before I even go to the dealership. If they cannot give me that, then I walk away and go somewhere else. That is what will be in the contract. It still takes 2 to 3 hours. It is a painful process. One time they kept my drivers license and I would not buy because that is not right to keep my license from me.
As Warren Buffet said, "When the tide recedes, you can tell who was skinny dipping" in other words, stupid risky behavior gets covered up with things are going good.
Lucky - going into a new car dealership is like going into combat. Need to arrive in body armor! 🤣
🔫😎👍🏻💯🔥🚗
Your content is both truthful and entertaining. Great job Lucky!!!
I appreciate that!
The big print giveth and the asterisk taketh away.
If a dealership is hated, it’s of their own doing.
There’s a Ford dealer in KS that if it was on fire, I wouldn’t piss on it.
I just go to CarMax, buy a low mileage vehicle. No surprises, no nitrogen in my tires, no games. I always have my financing before I even go there. Had my last two cars from them, both shipped from out of state.
I usually buy low demand low miles stick shift cars form carmax. They never overpriced and a purchasing process is a breeze.
Many years ago, I worked at a dealership for a couple of weeks. The managers were lowlife trash.
@THX5000 Sure doesn't speak well of car dealerships, I just get aq sick feeling when I walk into one, I have gotten to where I avoid them.
Good pointers. Total price less SALE TAX. Thanks!
I don’t like when they hold my keys hostage after they evaluate my trade
I went In look at 17 Chevy Malibu for 10.5k with 115k miles. Walked in check it out paint all fucked and then sale guy said 12k as I'm testing driving the car and then when look at paper work just to see it was 15k out the door. Ended up leaving buying 18 Malibu for 7.5k off of Facebook marketplace only needed 800 worth of repairs plus registration 😂😂😂 same mile as well
Unfortunately, the retail auto space is so toxic that, according to other studies, the customer actually feels like they got a better or good deal if there was lots of fighting and haggling.
Conversely, the customers with the no haggle process believed they were ripped off and money was left on the table because there was no conflict.
The study basically concluded that it was a complete paradox. The more the struggle was had, the better the customer felt even if the numbers showed they were ripped off. Also, the zero struggle experience made those customers feel horrible about their deal even when the numbers showed that the dealer suffered front end loss, best rate, no add ons, etc. with a complete net loss to the dealer and still those customers were inconsolable about their deal! 😂
End the dealership sales model. Legalize direct to consumer sales!
Or make it a law dealers may only sell at or below the retail price, may not add overpriced add-ons without being specifically requested by the customer, may not sell overprice F&I products of dubious value without being specifically requested by the customer, and being prohibited from bumping interest rates over the rates actually authorized by the lending company for the customer.
Now sit back and listen to the dealers scream they cannot make a profit unless they are allowed to scam some customers.
It doesn't work that way due to comparative advantage and the need for efficiency. Musk's model? Yeah, where he would just arbitrarily lower prices? That kind? Ha!
@its_a_me_36 When I set foot in a dealership, I feel like I am immediately being sized up to be made a fool of. Not a good feeling.
@@thomaswilliams1381 You can only be made a fool of if you let them make a fool of you. That is on you not on them.
@jerrylundegaard2592 I didnt say I let them, I said I "felt like" I was being sized up.
Now this MY experience with dealers. 1, sales people are trained to close deals. 2, there product knowledge is terrible, without a brochure in there hands they useless. 3, they nearly always want to sell you a car you didn’t ask for. 4, they try and get you into the finance office really quick. This one particular sales guy I had to tell him the specs of the car, he then said…boy you’ve done your homework and I said SO SHOULD YOU and walked out. remember these were my experiences not yours.
Dealers like to pressure customers into falling in love with a car. They also play too many games.
the games suck
Toyota of Orlando wanted me to pay for 8k for a clutch job. And they didn't even try to get it warrantied through toyota.. So yea I really hate dealerships right now.
Thanks!
I was taken advantage of so badly on July 23rd 2003 I haven't been back to a car dealership. I drove that car for 21 years and then bought my current car from a private seller. I will never buy a car from a car dealership ever again. They lost a customer for life that day.
Car dealers are robbers in nice suits and talking slick language.
People need to watch Steve Leto video on “rolling” usually you can make the payment to the dealer and it’s written in the contract that it’s their issue if financing “falls through “
It's been years since I've bought a vehicle from a dealership. But I've heard over and over again to get their best internet price usually through a fleet manager or someone assigned to that position. So when you come in to sign the paperwork you just need to see the figures you agreed to on paper. Not sure if dealers still have that option though.
One dealership I bought from pre-pandemic listed a car at a fair price. I walked in thinking I could negotiate a couple thousand off and get a smoking deal. Dealer refused to negotiate. Dealer said to me that with the internet, it was a waste of time to inflate the car price. Everyone knew what these cars go for and what is a fair price. When they list the cars for market value, someone else would buy the car if I didn't. The dealer was right and the whole deal took less than 30 minutes. I do admit I miss the days of negotiating for hours. It is what I do for a living.
Nice insight for the typical consumer regarding why dealers need to jack up prices to cover bank fees for bad credit customers.
Going to a dealerships is like going to a Diddys party, always hidden scams and you’ll always get fkd
Bring lots of baby lotion lol
😂😂
@@mariuss.6607We say bring vaseline.
@@thomaswilliams1381 Yes, bring your own....the Vaseline at the stealership has sand in it! 😂🤣
I’ve driven the same car since October 2001. I’ve been saving up cash to pay for a car and I’ve still been putting it off for almost a year just because I don’t want to go deal with a car salesman.
I understand why, I get sick on my stomach when I think about going to a car dealer.
Car is listed for 20k. Go to the dealership, when they show me the out the door, 25k + TTL.
JUST ADVERTISE THE PRICE OF THE FRIGGIN CAR
The advertised price is different from the actual price, and it's impossible to find the actual price without going to the dealership...which is a huge waste of time. I want to go to Amazon, select my car, click order, and have it arrive without ever talking to a salesperson.
The advertised was for a plain Jane model and they only had one of them and it sold last week. The truck they're selling now is $12,000 more. 😂
Car dealer reset check engine light, sold vehicle to my friend, basically forced her to buy warranty. She drove it less than one week, broke down. Five months later it's still not fixed because a engine and labor exceeds the $5,000 repair limit. She has bad credit, probably stuck paying thousand a month or more, including full coverage insurance. She paid almost $9,000, now this 2010 GMC Arcadia is worth $3,000 according to KBB. Totally got screwed by this used car lot.
I have already posted, but man you bring back so many memories. Good video lucky.
not all dealerships are terrible. I just bought a used car and I knew exactly what i wanted and what the market price for that car was. I also knew that I could wait and buy it months later. anyways, SVE was fine. no BS, no ripoff document fees, no upselling to BS coat protection, etc.
I bought a car at a Ford dealership in VA in August and had no issues.
They must have had a few too many or you have excellent credit, hopefully it will be of quality. 😊
We need direct sale from manufacturer. Enough is enough. Let the dealers sell used cars. Licensed/trained techs can sell parts and perform maintenance.
$$$$$
$$$$$
Tesla sells direct.
The manufacturers don't want to sell direct to consumer. It's easier for them to sell to dealers and not have to deal with the public.
Here is my story: PRE COVIDwent to buy a toyota tacoma. Went through the whole process. They did all the crazy dumb stuff you can think about. I am a physician. During the “process” I was talking with the salesman. Long story short, gave him medical advice due to his chronic condition which ended up saving him almost 300$ a month in transfusion costs (for the rest of his life). Did he hook me up with anything special or had my back? Fck no! I got a toyota ball cap. He didn’t even try. At the end of the day, I went home with a toyota and a bad taste in my mouth. Karma is real. He lost his job during the pandemic…
What ever happened to putting the out the door price on the vehicle?
There are so many laws written by lawyers that nobody remembers what laws are supposed to protect the consumer.
So much corruption in this world.
Remember what the lord gives he can also take it away and I don't claim to be a holy roller.
I can only afford "Hoopties", so buying a car is generally a fun, relaxed, experience. They really want to move the old iron.
Because they are greedy and dishonest. They are unnecessary nowadays.
My biggest issue with the dealership is the finance person, why can’t the sales person who did all the work to get the sale do this? Instead you have someone who didn’t do anything to earn your business, trying to sell you warranties etc to make more money off from you. Also most dealers have a couple of finance persons while having 10+ sales people, making you wait for the finance person making your time at the dealership way longer.
bingo
Thanks for the perspective! Great info
Many folks visiting a dealership these days are not customers but probation officers checking up on sales reps.
I’m at the point where I just go in, make an offer (no chatting, no making friends), if they accept cool. If they don’t like it I leave for the next dealer. I stopped negotiating out of principle at this point.
What ive noticed is the dealer AND the seller often time put the biggest blinders while the deal is being made because people want to be tricked a little. They want to avoid awkward moments. Its not till AFTER the deal is done and the brand new purchase feeling is over when people have the fortitude to start to ask questions
There is no transaction in America as shady as a car purchase. Everyone has to watch their back.
real estate agents ,just as bad
@@youtubecarspottersguide1 Not so much. The loan process generally requires mechanical and electrical inspections, various certifications, and a statement of condition signed by the owner under penalty of perjury.
Dealers need to go away, the dealer model is the biggest middle man "hold up" that ever was.
@@thomaswilliams1381 They just need to be called service centers.
I bought a new car last December for the first time in my life (I'm 36, i always bought beaters off Craigslist in the past because I didn't make a lot of money until recently), and I was expecting the process to be pretty horrendous. Car I wanted was in big demand at the time and fortunately the place was an MSRP-only dealer, so I put the deposit down a month before the car came in. Came in with a prequalification from an outside bank (5.8% for 60 months. Unfortunately that was better than pretty much anything else at the time and I have a 780 credit score) and the whole process took about 2 hr from the time I stepped in to the dealer to the time I left with my new car. Put 30% down day-of which probably helped things along. Still wish it were easier to get my hands on the car (GR Corolla so availability at the time was harsh), but it wasn't as bad as I was expecting.
i dont like to do a car deal but they aren't tying you up making you buy the car.
Just went through this.. I knew they were not coming off enough
for a 24 model. OK they had the model wanted and the color.
Looked all over the state for another dealer that had the combo and
motor wanted. This dealer was 25 miles from home other were 100
to 200 miles plus. I could have gone well looking someplace else
and had to travel. maybe stay over night More than likely they would
have come off another grand maybe. Or just buy this one and be
over and done with it. I hate buying a car
HEY Lucky: How much damage did you cause rolling the G on the desk? So glad you can fix it yourself 😳🤣. Most Excellent info as per the usual.
Cardinaleway Mazda in Vegas offered me 14k less than the KBB avg for my Swinger edition Challenger, then said I input my trade in wrong when I did it. Then said I must have given them the value for direct sale instead of trade. Then when they did it in front of me, they said KBB was way off when they got the same value I did. They then tried to hold my car keys hostage until I took their offer when I told them their trade off was insultingly low and I wasn't interested. They also tried to sneak an extended warranty and other stuff on their sales offer for a new MX-5 RF Club. It was seriously the shadiest and most disrespectful experience I've ever had.
i walked with sport shorts to buy a 530i and the only guy on floor looked at me and turned around and walked the other way. I looked for another sales person and found a nice lady in her office. I asked her for help and she was super friendly. I ended up buying it from her while the other guy watched me drive off while inquiring her with a sad face about the deal
I had a friend that fell on hard times. He essentially dropped off the car at the dealership he got the car from (voluntary repo). When he showed me his contract, it said ‘California Lease Agreement’ at the very top. He told me that he didn’t know he leased it. He thought he purchased it. Talking about not reading your contract. WTH?
Almost all the dealers I've dealt with, maybe except one, have been scummy by trying to sell me an overpriced vehicle while putting a whole bunch of fees in the contract. Unfortunately, I have been a victim of that before. But now, I'm well more prepared when I go into one of those places. I know their tricks, what to look out for, how to inspect the vehicle, what brand and model I should get, etc. What can you do? I guess most dealers are a necessary evil. When I see that a dealer is too scummy, I don't buy anything and I never go back.
True thing behind related to golden toilet papers is dealers are sold cars with kind a special nitro pumped tires, we shouldn’t forget that also 😢
I was buying a car back in 2010 and I mentioned to the sales manager that I didn’t mind the car buying experience and I actually enjoyed it. The manager told me, “You are awful!” She was a very attractive lady so I took it as playfully but I replied, “ so I tell you I enjoy the experience you were providing me, and you say I am the awful one?”😂
The rolling sounds very close to the puppy close. I wondered why they dont do that anymore, turns out its called rolling now.
On another note, people hate dealerships so much there are car buying services making a ton of money. I thinks its ridiculous.
This week my insurance agent called my wife asking everything is ok. I sold my brand new Mazda CX-30 (10K miles) to buy a Lexus 2010 GS-350. She laughed and said my husband really hates dealerships right now. He will never ever buy a new car ….ever. Entire transaction 30 minutes. I did not even bother with wasting my time negotiating. Walk in walk out. (Did not bother haggling for anything under $9K+)
100%
Amazon just started auto sales, although at launch it's only Hyundai.
When I buy vehicles, I tell them the price I'll give them. They say no. I tell them when they're ready to sell it to give me a call.
Dealers have left a sour taste in people’s mouths especially the shady used car dealers like the ones who sell 15-20 year old cars. I was car shopping on marketplace and I found a car that I was interested in then I found out he was selling a car for his dealership and it was a deal breaker for me
thanks for sharing
That happens a lot.
There needs to be a SET price! Just like at the grocery stores!
hidden fees, bait and switch tactics.
people feel like they are being taken advantage of and wasting their time.
I'm a mechanic, I will never go to another used car lot to get ripped off paying MSRP for a 4 year old truck. 🥴
There is no MSRP on a used vehicle.
Get financing from a third party, tell dealer you won't be going through them.
Better, tell that to the F&I manager and let them beat it. They often will.
If they hide my car and refuse to give me back my keys, I'll be dialing 911!
Here's a reason, they're like crackheads looking for the next rock. Allow me to explain. Started at GM and decided to build and price a GMC Canyon. Nothing more. It's just window shopping. When I finished it was a shade under $50,000. For a damn midsize pickup. After you're done, you can pick a dealer to send it to. I NEVER hit submit, just closed the page. Within 1 day I was getting spammed with phone calls, emails, and text messages. One even sent me a handwritten letter. Good God there is nothing more pathetic than desperation. Simple truth, none of these hunks of crap are worth what the sticker says. But it's got a 20 inch infotainment system and special badges!!!! So friggin what??? Eventually it ends up a rusted out piece of crap in a scrapyard.
The screen fails in two years, costs $3,000 to get your heater working again. 💯🤡🚗
I went for service at Findlay. I had an appointment for an oil change, and then they tell me it's a 3-hr wait. Almost instanteously they had a dealer try to push me into a new vehicle. Nope.... I'm not going to entertain these clowns, Instantly asking how much I can afford a month.... I told him I'm going out to get some food, and he was so eager to throw a set of keys to a new vehicle at me. Nope... I called uber. If your product is great - I'll buy it. Cash now - Let's do this! If you have a pushy salesperson, you couldn't give me your product for free.
Dealers are really bad…especially in this town…..i bought a car from BMW Henderson with a 7 year / 100k mile warranty…..2 years later i find out they change it to a 3 year 100k warranty…..i went to the dealer to get help….all they told me was the finance guy who helped you doesnt work here anymore….so even though my contract says otherwise, they said they mailed me a new contract, which i never received….and i got screwed big time. Ended up selling the car and taking a huge hit…..been 4 months since i sold the car and still have not received my refund for the remaining warranty……are all autonations like this? Or just the ones in Vegas? You mention we can report dealers to dmv….is this something we can report? I have all contract copies.
For me it has nothing to do with the salesman at all. I come in with an OTD price I want to pay on a vehicle they have, if they can do it then I buy it. If not I go to the next one. Dealerships/salesman are feared because the customer doesn’t know what they want. I’ve never been to a dealership where the salesman knows more about the vehicle and all its options and packages than I do. All this information is available for free on so many platforms
I swore myself that I will never buy cars from dealerships had/has markups.
Dealers are hated because most people just need affordable transportation, be it a truck or car, and dealers do everything in their power to empty the buyer's pockets in the process of the purchase. For dealers, lack of transparency is necessary. A talented dealer will make the buyer think they're getting the best deal even though the the buyer leaves feeling duped and must live with the result, sometimes for years. Then there are dealers who love to exploit the addict-like weaknesses of certain car buyers. These buyers who trade in and out of super high-end vehicles, literally lose 10's of thousands of dollars with each transaction. Me? I just drive older used cars sold through private transactions. For me, buying a car is like going to the dentist.
Here in Columbus Ohio I've found the Toyota dealers are the WORST. Honda has been good to me so far, but the recalls have killed us both.
For someone that doesn’t like Elon Musk - the buying experience is best at Tesla. They didn’t care about cash or financing, as long as they were paid by the time of delivery. Didn’t have to deal with F&I guy or salesman who peaked in high school. Also, my state allows E-sign documents so title and odometer was signed through the app. Almost 0 human interaction
It’s infamously know as the stealership, they have meetings, and organized how to rip the old lady pocket book apart 😂 go sit in the waiting area, have a free cup of coffee and sweet cupcakes.
Dealers, in general, play too many games. This results in questioning their honesty.
Informative video.
My last one came from Carvana no hassle priced up front
May be hitting you up in the near future for a newer C8
Because the dealer ship mark up on each new vehicle is to dam high.
I worked twice in business 30 plus years ago. I sold a bike and they (sales management) sank this nice guy and i couldn't believe how bad it was. Same with autos 1 in ten dont understand apr etc. thats how they make a living. Im an enthusist and didnt feel comfortable fucking over stupid people.
I dont really have a problem with dealer markups and fees. I have a problem with false advertising that hides these extra costs and also the sales process where they resist talking about things like total cost and interest rates and trying to only talk about monthly payments
@LuckyLopez777 - Can you do a video on basically rolling your own CPO from a dealership. You can buy any used car that is still INSIDE of the original factory bumper to bumper warranty and plenty of dealerships who handle phone/online extended warranties can sell you the SAME extended warranties backed by the big name dealership.
For example, I got a Toyota in New York as an original owner. As I was nearing the end of my 3 year / 36k mile warranty I contacted an out of state dealership who can add on the Lexus/Toyota Platinum zero deductible extended warranty to my vehicle giving me 125,000 miles and 10 years of coverage with zero deductible for about $2k OTD. I still have that valid warranty and have used it several times with my Toyota. It has paid for itself over the past 116k miles. My hope is that my water pump fails in the next 8k miles to get that covered for free and suspension stuff too.
Porsche has a great CPO program where you can buy a new car and then add on the extended CPO as well. Warranties are nice since you can just drive up and hand them the keys to say "fix it, it's not right". That peace of mind for many years is worth the small 5% overhead in pay to play.
If you don’t understand something on the contract and ask, what’s to stop them from lying in their answer?
What a slimy business. Unfortunately, we need cars. Too bad we can't get by without them, most people anyway. Like you mentioned, I actually told a slimy Honda dealer about a week ago after they tried to screw me that this is why people enjoy buying cars about as much as they enjoy getting a root canal or colonoscopy! Didn't phase them one bit! Went right back to trying to offer me the car with all their add-on fees after using bait and switch tactics to get me in the door to buy their used RAV4. They basically did not want to hear my NO, like a little kid plugging his ears and going lalalalala. 😱🙄🤣
2000 salesman cocaine fee? Never heard of it...
If a dealership try to play the yo yo financing game with me I would tell them I’m bringing back the car. I’m not emotionally attached to any car.
“Child support fee” LMAOOO
Before people get too ahead of ourselves. Understand this logically. If all dealerships are gone then who's gonna do your car's warranty repairs or services? None because then you're force to either drive to the factory or get an independent mechanic to work on your vehicle as not everyone lives near a plant that their car is produced at. If we do a direct to consumer. The manufacturer has all the power and it creates a monopoly effect meaning either u buy it or u don't. Also as much as we all hate the lies and other bs dealerships put on us. At the end of the day they are still ppl employees. If we shut all of them down. Where would all the employees all go to? Most of them don't know nothing else but selling cars. People in finance should be fine as they have degrees usually and can work in another industries. I'm not defending anything that dealers do to us and their tactics, but understand like it or not we still need them.
Paying over MSRP is a stupid tax, paid by stupid people.
As well as markups and add-ons.
When you were in the army you were probably buying and selling on the lemon lot on post. lol!
Never sold lemons. unless i would tell people the car is trash and they wanted it any ways lol
You should listen to allies earnings report yesterday They will soon be in trouble.
Why should you have friends who bought cars from these other dealerships?
Do you have any recommendations of good dealerships in Las Vegas? New or used?
Hey Lucky I need some advice related to the car industry and business. Where or how can I reach out to you? Are you on the Minnect app?
Is it possible to do this even though I bought the car in 2020? I still have my old contract that wasn’t valid but I did have a copy of me giving them a deposit of $700.