I work at a dealership. Under the advertised price we write Documentation fees: 0 Extra hidden fees: 0 We have increased our sales by at least 30% over the past year by getting rid of all the fees. And we get customers who say they chose our dealership because of zero extras.
I own an advertising/marketing firm and we work with a dealership. This is exactly what I advised them to do and same exact results. It seems so painfully obvious that you can set yourself apart from the entire pack by doing so, but many dealership owners are older, rigid guys who don't actually understand how to be nimble in changing markets. It's sad because it hurts the entire sales force.
That ad in the paper happened to me back in 2011 I believe. I was looking for a Camaro and went to Sanderson Ford in Phx, AZ and they did this. Got me in and come to find out they didn't have it and had another one priced about $5k more. At this point I knew to just walk out because I have dealt with bs dealerships like this. I went to another dealership, can't remember the name but it's off I-10 in Avondale if anyone is reading this, and they had a Camaro I liked. However I notice the miles on it for being a 2011 where pretty high and it was the base model. I realized it was probably a rental. So I told them I would pass after they confirmed to me it was a rental. They then came back to me and asked what other Camaro on the lot did I like. I said the RS 2011 one, however, it was $4k more and I wasn't going to pay that and was about to walk away again. About 5 minutes later they came back and told me they would sell it to me for the same price as the other one. It only had 3k miles on it. I seem to get lucky on used cars which I have no clue how lol (my 300 then dodge durango). Probably because I don't take bs and I am not going to just say yes to stuff because I want whatever car is there. People just need to realize they can walk away. F them dealerships. Shop the hell around. There are plenty of them out there. With the internet nowadays there is no excuse on getting a bad deal. There are too many channels like Lucky's that help you not to get scammed.
My favourite: you can have the car you ordered in six no seven make that nine months or you can have last years model for $5000 more (than we advertised at the beginning of last year)
Also with Carmax be sure to look at the Autocheck report. A lot of their cars have had damage in their brief lives. After slogging through new car dealership shenanigans Carmax’s prices start to seem reasonable. Compared to a new car at MSRP, maybe with a markup, delivery fees, and thousands worth of dealer add-ons Carmax can be a good alternative if those dealerships refuse to give you a fair price. If nothing else Carmax cars do tend to be among the highest quality used cars available.
They bought them for 12k off of MSRP of new 120 days ago and they thought they were stealing them from the past owner. Their computer price models had some past looking window, and we as car guys know cars are worth what you can convert them for cash TODAY. The past owners got a 1k/mo lease and enjoyed the new truck smell and carmax bailed them out of half the drive off the lot deprecation, as the owners saw I could get away with a fresh truck with the same thing if carmax stays this dumb. Carmax must be to dumb to read the tea leaves and to slow to get rid of stale inventory. Carmax float (their working cap) is at 3.5% at max so they can afford to sit on cars at the rate of inflation, but they cannot take a 15% cut used car prices sticking until the end of the year, because the balance sheet will look like broken company to shareholders. The carmax ride could end quickly, once the wall street decides a private equity firm would at least return the land and inventory value.
On a recent purchase I found out the price included a “theft deterrent” fee of $199. It was the old useless vin etching scam. I made an out the door offer and told them they could factor their bogus fee any way they want but I wasn’t paying any more than my OTD offer. They deleted it.
I have to ask, what's an etching on the window going to do to deter thieves??? OOOhhh, look, markings on the window! Guess they don't want their car stolen! --as they break said window and take the car anyway. /end rant
Rule 1…don’t sign anything. #2…look around inside the showroom, for cubicles vs offices(with doors). Doors are the enemy. #3…when you’re at an empass, raise your voice and disrupt the other cubicles. We couldn’t reach a deal and they wouldn’t give my back the key to my possible trade in, so I began yelling for my key, until someone arrived and asked me to leave. I got my key and left.
Had something similar happen to me last year. Was truck shopping here in Texas. One dealership had a truck listed for around $30,000. I asked for a buyers order and ended up total $38,000 and some change. I was like how the hell did 8k get added to the price? Salesman couldn’t tell me. So I left.
Just bought a Grand Highlander for the in-laws. It took two months because dealerships kept lying to get us in the building, or tired a bait and switch. It was honestly a horrible experience. For someone who loves cars as much as me. I absolutely hate the process of buying a car. Everyone is trying to f**k you over as hard as humanly possible. We had to drive three hours away to find an honest dealer.
@@obsidyan2000 100% The more they realized I knew, the shittier they got with us. How dare you not let me screw you over! It's toxic and dishonest af. They not only negotiatie in bad faith, they will straight up lie to your face while smiling at you. I don't know how these people live with themselves.
They will only change when too many of the customers are too knowledgeable to accept getting screwed over! So spread the word about these RUclips's who are trying to educate consumers before they get taken advantage of again!
Had this happen to me at a local dealership in West Palm Beach. The car was listed at 18k online. I asked them what the out-the-door price was and they would not give it to me until we checked out the car. After looking at the car they hit me with a final price of 27k. I couldn't believe it and walked right out the door.
I just went through all of this and here is what i did. Some of the stuff that he is saying is spot on. Everyone is showing the internet price as if the vehicle has no optional upgrades, and then at the dealership they tack them all on. You don't care, and you don't want to pay for it. Also you don't have to. The price is what you are negotiating, not just any price the OUT THE DOOR PRICE. Use that exact wording. Once you have this price where you want it, get it in writing. Anyone worth visiting will send it to you before you set foot on a lot, so request to e-sign the paperwork. Once you have that, and assuming that you have whittled them down far enough, they will require that you finance through them. This is because they get a kick back on the financing. This will come with a high rate. Then, assuming you can, refinance or pay off the vehicle. Voila! You just got the deal you wanted.
@@ammarisrar2005 At some point you tell them, "This [$MSRP] is the out the door price I am willing to pay. Structure the price, taxes, and fees to get there." If they don't comply, just say "Thank you for your time" and walk out (or terminate the e-mail conversation).
When I sold cars for Toyota they would discount the car like 2-3K but then would add back in the frieght and destination amount. So you weren't really getting a 2-3k discount... I hated doing it.
i sold subarus in college. very greedy unethical business. they are big ticket items so people are skittish about buying. dealerships apply pressure. my hands were tied as i am sure yours were as well. but hey, we probably will never get ripped off buying a new car or used one for that matter.
In LA they usually "forget" to mention that the truck on the lot has a car alarm, special rims, special graphics, and blacked out badges that make it actually 6k more than the one in the ad.
Yup that happened to me. Toyota dealership had an under market price for a Tacoma and when I asked to see it they raised the price by 5k. I showed them screenshots and they honored the price
Like your channel keep the content coming, just started my own channel and car dealership. I've been an auto repair shop for years and finally decided to get into the dealer scene instead of just flipping occasionally.
you made your point.NEVER believe a car dealer.he may be telling the truth, but there NOT believable in general.been that way since ford model t's hit the showrooms.
A few years ago I purchased a new Toyota Corolla at a Toyota dealer. Just down the street there was a Carmax. Carmax had the same model year Corolla with 12K miles and a lower trim for sale at a higher cost than I paid. Every time I see a vehicle with a Carmax license frame I chuckle a bit knowing they paid too much
Several years ago I leased a car for $0 down and $100/mo with no qualifying incentives, but it was an EV. The car did what I needed it to do and it only cost $3.6k in payment to the dealer. People need to sit down for 60 seconds and read these ads.
I'm a truck driver and I go all over the country. For some reason, the Midwest prices are high AF I find that the prices are cheaper from California to Arizona. Nevada is hit or miss.
Dealerships are lying... no kidding... I thought when I initially walked into the dealership last week and they offered to get me a coffee and danish they were nice guys. When they told me the car I was looking for had just sold-they generally felt bad. The nice salesman just happened to have a car very similar, but it was 3k more and it had more bells and whistles. When he told me my trade in really wasn't worth what KBB and Edmunds said it was worth-he brought up all this auction data from all over the country that explained everything. When he presented a sales contract to me and it had a 600 doc fee, 399 electronic filing fee, 200 nitrogen filled tire fee, 199 VIN etching fee, some special paint sealant for 699, some car theft tracker thing for 999, he explained these add-ons were only for my benefit-and he was looking out for me- it sure made me feel they had my best interest at heart. The salesman and the sales manager were just so friendly and personable. I can't believe thy were lying to me the whole time.
I’m educated on this practice for quite sometime now. As always thanks for the refresher because there are a lot of car buyers that don’t know this. To me it’s a scam and they must be held accountable for their actions. I say have our fine government form a department of watch dogs that actually focus all their time to this scam. It’s like living in NYC. you have to decipher a parking sign for 15 minutes before you even park !
bus, if you call your ag and complain about a bait and switch, what do they do? nothing. they are too busy looking for cases that get them in the headlines.
Lucky, Always an informative time keeping up with your channel and the automotive industry. Would love to see periodic guest speakers. It's nice to see the community keeping together and keeping it real on what's going on in the market. Thanks! Keep up the awesome work!
I've purchased most of my cars the past 20 years out of state. It seems that if they know your local the games are bigger and better, when I call out of state dealers I just tell them that I'm out of state and will not be just "dropping by" the dealership to have a look around. Straight up if you want to sell me this car send me a signed proforma invoice for the car. They either will play ball or pass and that is the end of that. If they pass they usually will call you a day or two later to see if you're going to cave, I just tell them the same thing, send me the invoice or don't bother me. I'm a big A.H. to franchise car dealers. Some will play ball right out of the gate when they know you're not local, others not so much.
It always bums me out when dealerships don't have base models. Like come on, bro. It's a Subaru outback. I've already come to terms that I'm looking at ostensibly a lesbobile. I don't want to pay 4k extra for some floor mats or chrome door handles.
I am a small dealer and I am at a point where my car descriptions start with : I DO NOT CHARGE ALL THeSE FEES etc But very rarely people read descriptions. That’s why they run to the big box stores and are getting screwed instead giving a small family owned business a chance and rewarding them for being honest
You can avoid all the BS by 1ST getting PRE-APPROVED by your bank or credit union. 2nd Get the OTD-OUT THE DOOR price sent to bank/credit union. Find out what paperwork is needed to buy the car and ask for those documents only!!! If they don't want to do that WALK!!!!😡💰😡
former car salesman here. I think the key to any car purchase is to always be ready to walk. I did this twice when i was looking for a used car in 2018. I walked on two NCD's - a honda and another honda both in NJ. Felt a little weird but dont insult my intelligence with offering an accord for 6500 only for the price to jump to 8600 as I walked in the door. I walked. Another honda dealership wanted a fortune for a camry. I walked.
@@subaruamazon Yup, the ability to say, "I don't need it that bad." and leave is huge. "I need it at $52 otd." "Oh we can't go that low." "Okay I'll keep checking around. End of quarter or end of year I'm sure I'll find something." Then drive to the next dealer or back home.
@@jago668 there are several things going on. first off, walking out is the equal to saying no. people have problems with that. also the sales people do this all day and twice on sunday. buyers are amateurs. it is awkward but dont be intimidated. hold your ground. I feed off the fact that you want to rip me off so i fight back with that thought.
@@jago668 we called that control. if you are at my desk negotiating, i have control even if you say no. when you walk, salesperson loses control. such a dirty bs business. but it is a big ticket item and people cant even decide what to eat for dinner so they have to be kind of pushed. management doesnt help with uncontrolled greed. sales person cant use the toilet without manager approval.
They do that near me, too. The one near me puts in the fine print on their website that it doesn't include a $1995 vehicle preparation & delivery fee and a $699 documentation fee. They put their prices in at $2700 less than the real price and try to look like they have the lowest prices in town. Cranberry Buick GMC in Cranberry NJ. Disgusting behavior, IMO.
This is how i bought several vehicles around 20 - 25 years ago. We would buy the Sunday paper, yes the paper... Look at ads and go to dealersand find the VIN numbers and if you got there early enough the vehicles was there 😎😂
Hi Lucky. I'm a big fan of your vids. Keep up the good work! You asked for comments about experiences with advertising. I remember about 10 or so years ago reporting an ad from a Kia dealership that advertised $5500 off on an Optima. The fine print stated (like you pointed out in your examples) that one would need to qualify for all rebates. I get that, you never know when you'll find that one person who ... never mind, nobody ever qualifies for ALL of them but what did make it FALSE advertising in this case was that two of the biggest rebates were MUTUALLY EXCLUSIVE! That means NOBODY actually could have qualified because Kia would only approve ONE of the two $2500 rebates and NEVER both. I reported them to the appropriate state agency and the only thing that happened was the dealership called me and gave me the old "what's it going to take to sell you this car today" schpeel. I'm pretty sure they were willing to take the full advertised amount off for me but I just laughed and told them I was no longer interested in that car and that I was just reporting their illegal ad in hopes they would get in trouble. I called that agency back the next day with a WTF inquiry and they just shrugged their shoulders (yes, I could tell over the phone) and said that's how they handle it. So much for the "excess government control" everyone is always worried about!!
😂😂 I love this channel thanks lucky especially when you tell us the scenarios and explain how people are getting screwed! Thank you for your knowledge and wisdom
What I've been experiencing is dealers advertising their cars online for a certain price and having a payment processing section where you can input exactly what you're willing to pay and how long the terms of your lease or financing are to see exactly what you would be paying for the car. It's supposed to give the illusion of transparency.They also will allow you to select the offers that you qualify for once you submit that payment , it disappears quote on quote and the dealer will reach out to you trying to get you to go for a different vehicle at completely different numbers than what their website payment processing widget says you would pay. I've even gone as far as to screenshot exactly what their site say that my payments should be only for them to either stall me for a week or completely ignore it and try to get me to come in to look at vehicles and not even focus on the vehicle that I'm actually reaching out to them about.
As a small independent dealership, I set my markup based on a flat amount. My prices are lower, and I have customers traveling up to 4 hours to my place. Advertising is causing an increase in my prices. The cost to list on car sites is $3k min a month. I have to factor that fee into the purchase in order to make my flat amount.
Cars are still crazy high, when it comes to those adds the dealer's do it because it works and gets people in the door, its on the consumer to say yes or no to continue with the purchase. I have gone in and told the dealer if you get me into the one I want at this price we have a deal otherwise I'm looking somewhere else. Trucks are in high supply now because they are extremely overpriced
Easy solution if you know what kind of car you want, ask for out the door pricing and they will give you a worksheet writeup with all of the fees, taxes, etc. Bought my last 6 cars this way and only had 1 dealership try to change the deal with i went in to pick it up. All the rest had the paperwork done, i was in and out of the dealership in about 30-60 minutes.
Lucky, do you think CarGurus should post more detailed pricing on their listings? That would help with transparency. Like sales price, fees, estimated tax title license, estimated out the door price? Having dealers enter all that detailed info on their listings would show customers where stuff is purposely left out.
I just bought a used car in Florida; the dealer I worked with actually doubled up on the fees ploy. They tried to hit me up with an additional $2k in fees that included the standard 'reconditioning' fees, etc.... I balked at that and told them no dice. We're done if you don't remove all the fees. But they also had a bundle of fees (another $2k) that included doc fees and other misc fees. They wouldn't budge on those; I know some of the same fees were included in this bundle but couldn't get anywhere with them. I could have walked but I did get a good price on the vehicle. Florida is the wild west when it comes to 'fees'.
Dealerships have always sucked. I bought a 04 ranger new and They told me i was getting 2.9apr, me being a dumb kid trusted them come to find out they gave me 13.9apr. So yeah my stupid fault for not reading the contract but the little bit of money they made off of me didn’t compare to the amount of business i sent away from that place, every friend and family member looking to buy a new car i told not to go there. 3 years later i traded it in and got a new f150 and went somewhere else
Went to check out Dodge Charger. They listed 6k under Msrp. Test drive and went to negotiate final price out the door. They said in order to make a deal. I have to pay for $3500.00 for alarm system..lol I told them, Clifford alarm cost only $360.00. I told them to F-off. So tired of small print scam.
Drive across town? Try West Palm Beach to Miami (an hour and a half) only to be told that car was gone and, even after, the sales person told us on the way there they were "holding" the vehicle for us (we gave him our credit card #). AND, he texted a photo of the car right after he hung up with this. Poof...no vehicle so we wisely didn't engage with the guy and drove straight back home without even saying a word, did not respond to his texts and didn't answer his follow up phone calls. But still 3 hours of driving...
Koncept Motor Cars and Auto Boutique Texas in Houston TX will list very low prices in their ads to get the "Great Deal" marking. But to buy it, you must pay couple thousands more for their add-on, typically paint protection, security system package, etc...
I bought a Nissan Maxima at the one only price. It had a stock number in the ad. I found it on the lot before they opened. Showed the saleperson the ad and they sold it to me at that price. It was $8000 off.
Car dealerships know they have you. You are there to buy a car because you need one or desperately want one. The asymmetry between the two parties, buyer and dealer, is ridiculous.
Lucky - Dealer in Northeast College town here: Hope all is well. Last April you, Brandon, Craig from Flying Wheels and the Car Edge guys did a round table discussion about the car industry. Would like to see that again. You said you know banks. Would love to see a discussion with auto loan bankers, dealers, wholesaler, repair shop owners, parts managers in a round table discussion. Let us know if you can pull it off. You never know where it could go.
@Nicegram-me_LuckyLopez. Lucky, abnormal 3 weeks of 50 degree weather in February and March. But nothin' but tire kickers for days. We don't finance or usually take trade ins. Lots of repeat / referral business since we have been in business for 25 years. Getting people who haven't bought for 7 years and can't understand why they can't buy an SUV for under $10,000 ( we have 8 economy cars for that price.) Thankfully, no floorplan, but we have only bought 3 cars since Jan. 1 because we have 25 economy cars in the back to get ready and we have to sell cars on the front. Once a week I get phone calls asking for our $3,000 cars.....
I almost had a physical altercation trying to buy a car for my wife a few weeks ago. They took fees that we negotiated away and tried to hide them in the monthly payment.
I remember in 2021 went to a toyota dealership for a used ford fusion listed por 9 thousand, I called prior driving 3h to make sure that was the price and they confirmed. Once I get there they say that there is a market correction fee for 6 thousand dollars extra ( on a $9000 car) I obviously cursed them out and reported them to Toyota. PD: Corporate Toyota didn’t care
We bought a Durango R/T in 2020 for zero percent interest. This made it cheaper than going used, and we still payed full price for the rig. It's been great, but the market since then has been bonkers.
I tried getting pre approved 2 years ago, but got zero luck because I didn’t have any history on financing or leasing a car. I’ve had titles for all the cars I owned
I drove to at least 8 different dealerships before settling on my Honda HRV. But I was stopped at certain point cause I didn't to keep adding miles on my car for the trade in.
I saw an ad the other day of a car with 0% interest over 66 months. In the asterisk area, they say “add 16 dollar for every 1000 dollar financed”. So basically it is not 0% interest, and makes me want to buy used cars for the rest of my life.
As a former dealer tech, I say this. If you can save money driving out of town to buy a vehicle, then do it. But take all your problems to that dealer. You took your money to them, take all your complaints and issues to them, too. Don't go to your local dealer and give them a hard time because something went wrong with your vehicle, or because you don't know how the Sync system works because the salesperson at the selling dealer didn't demonstrate how any of the systems on your vehicle work. There is nothing worse than a visiting owner who expects dealer personnel to spend the time showing them how their vehicle operates and then yells at them because they're too stupid to take instructions. They also think they're entitled to a loaner or think the part their vehicle needs should be removed from an in-stock unit. We even had some that demanded the dealer make the monthly payment because the parts were on national backorder. All this from people who didn't buy their vehicle from the dealer I worked for. As a customer, you have every right to do with your money as you please, just don't go giving another dealer your bullshit ! They will honor warranty work on your vehicle. Just don't go pushing your luck, making demands from people you didn't give your money to. They will send you down the road. You can go on Yelp! and whine about it all you want. It's not like you bought a vehicle from your local dealer to begin with because you'll do the same thing the next time you buy another.
the other thing that they do is give you 0% on the car but they add the total interest rate to the principal( price of the car). So if you default your on the hook for the future interest too!
Hey Lgucky, I live in Orlando and I have had calls from dealerships as far as Sarasota telling me they would even drive and bring a car to me to take a look at, thats crazy and they pester , and pester you. But I'm not going to do, nothing till the interest rates come down quite a bit and the prices. They're ridiculous. Good videos you make. Thank you
We bought a 2004 Jeep Grand Cherokee several years ago (paid in full as we had the money). However, before we could pick it up, we were told that someone had "sold it out from under us". The dealer made sure we knew he went across town to go get another one just like it. I sometimes wonder if that was a bait-and-switch, as when it failed, it failed big. We sold it to our next door neighbor (No, not a lemon sale, he'd been under the hood.) Turned out there was not one system that didn't need major help. Fortunately, his brother was a mechanic/technician. They now use it as their daily driver. Does this kind of thing happen often? We loved that Jeep enough that we bought a new one; this one's a Renegade.
wholesale dealers have bitten me; like they have a great price on a new truck; but they offer you wholesale on your trade in meaning their price difference is the same as a normal priced dealer
I recently bought a new Toyota and there were multiple layers to their lies. Their Autotrader listed MSRP was lower than other local dealerships but higher than the actual MSRP on Toyota’s web site. Thankfully the dealership honored the actual MSRP instead of their made up MSRP and took all the dealership add ons off the table. So I actually managed a fair price on the car. What I did was, in addition to looking up Toyota’s MSRP, I looked up the dealer invoice which gave me a ballpark estimate of what the dealership paid. I added a couple thousand on top of that number and drove away at under MSRP at the first dealership I went to. I think they gave in pretty quick because they knew one of the half a dozen Toyota dealerships within an hour’s drive was going to give me the price I was aiming for. They made money, I got a fair price, everyone’s happy.
@@cormaro13 yup, a bit less. Still about $500 more than I wanted to pay but thousands less than they’d have had me pay if I just signed the papers right away. What sucks for Toyota is that due to all of that I can’t recommend that anyone else buy their cars unless I know that they’re semi-competent at negotiating. As I understand it this “dealership MSRP” thing where they don’t list the actual MSRP is unique to them. For most people I’d recommend looking at Hondas and Mazdas even though I’m super happy with my Toyota.
i wouldnt trust anything on the internet. inventories change. msrp is one thing but the way the car was shipped from the factory is different. oem's add options all the time to the cars they manufacturer. you did good.
this is what I learned from selling cars throughout college. There are no sales. OEM's manufacturer the cars year round and slap a sticker on the door window. the "sales" stem from dealership discounts and OEM rebates. Oem's can also offer lower apr's for incentives. cars would come from subaru and there would be no rhyme or reason as to what drives off the car carrier. The cheapy trims ie DL's were few and far between. car dealerships are innately slimy. It is a big ticket item and people cant decide what to eat for dinner so sales people pressure buyers to decide and buy. Management is archaic and stuck in the fifties or before. effectively, sales people are on pure commission. You get a draw but once you sell, you pay your draw down with your commission. I sold a car and had to pick a car up at another dealership. Well I received nothing for my time to drop a car off and pick one up. that is unethical. we used to put $99/month on the front window of the dealership. we would explain, you can get your monthly payment anywhere you want depending on how much you put down. it is a disgusting business but I am glad I did it because I will never get ripped off getting any car.
Save yourself the trouble and just buy from a private party. Take the car and get a mechanic inspection. Save yourself all the dealership BS. If you want new, sorry your going to have to play the game.
I had this happen at a dealership they quoted me one price talked over the phone emailed was willing to buy I show up and the guy says oh there’s been a mistake and I said yeah the mistake is you and I was going to walk out they tried to stop meand kept saying let me talk to you it was horrific
Jeep dealerships in Toronto Canada never tell you a number o TV but just say SALE to get you in . Right now on a 100k Rubicon X the dealerships ate only offering 5k off. We know they buy them for 60 to 70% of the MSRP People know people so this strategy is why people are fed up with Dealerships. Lotsvare full because they know about 30% markups and are not falling into that so called deal.
here in Canada you can sue them for "discrimination" if they say if you are a first responder or veteran you get a $1,500.00 discount. but if you are not then you don't get the discount. By definition that is discrimination. They can not give one person a better deal than another person.
I live in South Florida. I've car shopped online for the past 4 months in a 100+ miles radius. All dealers advertised online prices do not include additional fees (doc fee, rehab fee, tax/license, etc.) I found only one dealer with upfront pricing (i.e., does not have a hidden doc fee or rehab fee.)
So dealers lie. Already knew that. That’s why I drive a2005 Titan, a 1995 Corvette and my wife a 2010 Explorer. The Titan has 108k miles and has the highest mileage of the three.
I work at a dealership. Under the advertised price we write
Documentation fees: 0
Extra hidden fees: 0
We have increased our sales by at least 30% over the past year by getting rid of all the fees. And we get customers who say they chose our dealership because of zero extras.
I own an advertising/marketing firm and we work with a dealership. This is exactly what I advised them to do and same exact results. It seems so painfully obvious that you can set yourself apart from the entire pack by doing so, but many dealership owners are older, rigid guys who don't actually understand how to be nimble in changing markets. It's sad because it hurts the entire sales force.
Meanwhile all the “extra fees” are built into the price.
@@IllegalAlien-h1gof course it’s a 2 way street. If they pull from one, need to add by other means.
Car dealers definitely living up to their reputation 😎!
Funny, 2 BMW dealers in Vegas, owned by the same company. Wouldn’t budge on price. Drove 200 miles and got $8,000 off. No big deal.
Yep, I did the same thing for an Audi. Months ago and some of the one's by me are still for sale! Idiots.
That ad in the paper happened to me back in 2011 I believe. I was looking for a Camaro and went to Sanderson Ford in Phx, AZ and they did this. Got me in and come to find out they didn't have it and had another one priced about $5k more. At this point I knew to just walk out because I have dealt with bs dealerships like this. I went to another dealership, can't remember the name but it's off I-10 in Avondale if anyone is reading this, and they had a Camaro I liked. However I notice the miles on it for being a 2011 where pretty high and it was the base model. I realized it was probably a rental. So I told them I would pass after they confirmed to me it was a rental. They then came back to me and asked what other Camaro on the lot did I like. I said the RS 2011 one, however, it was $4k more and I wasn't going to pay that and was about to walk away again. About 5 minutes later they came back and told me they would sell it to me for the same price as the other one. It only had 3k miles on it. I seem to get lucky on used cars which I have no clue how lol (my 300 then dodge durango). Probably because I don't take bs and I am not going to just say yes to stuff because I want whatever car is there. People just need to realize they can walk away. F them dealerships. Shop the hell around. There are plenty of them out there. With the internet nowadays there is no excuse on getting a bad deal. There are too many channels like Lucky's that help you not to get scammed.
My favourite: you can have the car you ordered in six no seven make that nine months or you can have last years model for $5000 more (than we advertised at the beginning of last year)
Carmax is on meth! Most trucks, like $6-$10k from a brand new version. Their trucks have like 25k miles, some 80k! Flunk'em
Trucks r dum. Too many of them
@@4drturbo85You r dum
Also with Carmax be sure to look at the Autocheck report. A lot of their cars have had damage in their brief lives.
After slogging through new car dealership shenanigans Carmax’s prices start to seem reasonable. Compared to a new car at MSRP, maybe with a markup, delivery fees, and thousands worth of dealer add-ons Carmax can be a good alternative if those dealerships refuse to give you a fair price. If nothing else Carmax cars do tend to be among the highest quality used cars available.
Right on! @@4drturbo85
They bought them for 12k off of MSRP of new 120 days ago and they thought they were stealing them from the past owner. Their computer price models had some past looking window, and we as car guys know cars are worth what you can convert them for cash TODAY. The past owners got a 1k/mo lease and enjoyed the new truck smell and carmax bailed them out of half the drive off the lot deprecation, as the owners saw I could get away with a fresh truck with the same thing if carmax stays this dumb.
Carmax must be to dumb to read the tea leaves and to slow to get rid of stale inventory. Carmax float (their working cap) is at 3.5% at max so they can afford to sit on cars at the rate of inflation, but they cannot take a 15% cut used car prices sticking until the end of the year, because the balance sheet will look like broken company to shareholders.
The carmax ride could end quickly, once the wall street decides a private equity firm would at least return the land and inventory value.
Dealerships are lying. Wow. Amazing work Lucky. Wow. Mind blowing.
An industry that lies for a living is caught lying. Wow.
“Coke rehab fee because our sales guys are tweaked out”!!💀💀
😅
It's very common lol
I think Lucky once mentioned a "hooker and blow fee" as well! LOL
Hilarious
Coke rehab fee is reasonable…
Or….Take off all the damn fees! Uh…except for the coke rehab…keep that one on”
In advertising they say " the large type giveth, the small type taketh away"
On a recent purchase I found out the price included a “theft deterrent” fee of $199. It was the old useless vin etching scam. I made an out the door offer and told them they could factor their bogus fee any way they want but I wasn’t paying any more than my OTD offer. They deleted it.
I have to ask, what's an etching on the window going to do to deter thieves??? OOOhhh, look, markings on the window! Guess they don't want their car stolen! --as they break said window and take the car anyway. /end rant
@@KECOG Exactly, it does nothing but give the lot boy with a Dremel tool something to do. About as useful as nitrogen in tires.
@@KECOG it is bs.
Rule 1…don’t sign anything.
#2…look around inside the showroom, for cubicles vs offices(with doors). Doors are the enemy.
#3…when you’re at an empass, raise your voice and disrupt the other cubicles.
We couldn’t reach a deal and they wouldn’t give my back the key to my possible trade in, so I began yelling for my key, until someone arrived and asked me to leave. I got my key and left.
Had something similar happen to me last year. Was truck shopping here in Texas. One dealership had a truck listed for around $30,000. I asked for a buyers order and ended up total $38,000 and some change. I was like how the hell did 8k get added to the price? Salesman couldn’t tell me. So I left.
yeah one dealer added a $5,000 warranty on my tab, i was like when did we discuss this? shady af
I really hate LIERS ❗️❗️❗️
Keep on keeping on my RUclips friend.
Blessings,Carlos ✝️🙏❤️😊🇺🇸
Just bought a Grand Highlander for the in-laws. It took two months because dealerships kept lying to get us in the building, or tired a bait and switch. It was honestly a horrible experience. For someone who loves cars as much as me. I absolutely hate the process of buying a car. Everyone is trying to f**k you over as hard as humanly possible. We had to drive three hours away to find an honest dealer.
I hear you. It sucks now. Dealers get mad when you are super knowledgable about the BUSINESS of selling cars, and won't let them screw you over
@@obsidyan2000 100% The more they realized I knew, the shittier they got with us. How dare you not let me screw you over! It's toxic and dishonest af. They not only negotiatie in bad faith, they will straight up lie to your face while smiling at you. I don't know how these people live with themselves.
They will only change when too many of the customers are too knowledgeable to accept getting screwed over! So spread the word about these RUclips's who are trying to educate consumers before they get taken advantage of again!
well you did it and three hours on a big ticket item is not such a big deal no? how much did you save in that three hour drive?
Had this happen to me at a local dealership in West Palm Beach. The car was listed at 18k online. I asked them what the out-the-door price was and they would not give it to me until we checked out the car. After looking at the car they hit me with a final price of 27k. I couldn't believe it and walked right out the door.
Haha that’s insane! I’d laugh in their face as I was walking out
good for you. that is definitely unethical. they are looking for the "lay down" the sucker who will take it.
I just went through all of this and here is what i did. Some of the stuff that he is saying is spot on. Everyone is showing the internet price as if the vehicle has no optional upgrades, and then at the dealership they tack them all on. You don't care, and you don't want to pay for it. Also you don't have to. The price is what you are negotiating, not just any price the OUT THE DOOR PRICE. Use that exact wording. Once you have this price where you want it, get it in writing. Anyone worth visiting will send it to you before you set foot on a lot, so request to e-sign the paperwork. Once you have that, and assuming that you have whittled them down far enough, they will require that you finance through them. This is because they get a kick back on the financing. This will come with a high rate. Then, assuming you can, refinance or pay off the vehicle. Voila! You just got the deal you wanted.
Still a major pita! I hate these got damn games with the car lots. Sobs!
How do you fight to get the OTD to be at MSRP? I need some advice on how to negotiate the price
What did you get and what did you pay mister genius? Let's hear it
@@ammarisrar2005 At some point you tell them, "This [$MSRP] is the out the door price I am willing to pay. Structure the price, taxes, and fees to get there." If they don't comply, just say "Thank you for your time" and walk out (or terminate the e-mail conversation).
@@Jkub101 Not a genius, and I definitely wouldn't tell someone with such a fine personality such as yourself.
Ford dealers are charging 70k for an F150 XLT. Absolutely insane.
I'd rather own a 2024 Block Edition Ridgeline, $47.000.
@@raymondreiff8170 I bought a brand new F250 Platinum in 2019 for 72k. These prices are not sustainable.
Ford still exists? :)
What good is a fake $10,000 rebate on a truck that is $30,000 over priced.
Dealerships are lying..no way..I would not expect them to tell the truth. It's in their blood like pathological liers.😂😂
When I sold cars for Toyota they would discount the car like 2-3K but then would add back in the frieght and destination amount. So you weren't really getting a 2-3k discount... I hated doing it.
i sold subarus in college. very greedy unethical business. they are big ticket items so people are skittish about buying. dealerships apply pressure. my hands were tied as i am sure yours were as well. but hey, we probably will never get ripped off buying a new car or used one for that matter.
In LA they usually "forget" to mention that the truck on the lot has a car alarm, special rims, special graphics, and blacked out badges that make it actually 6k more than the one in the ad.
Never pay the coke rehab fee. Offer the salesperson some milk 😅
The biggest weapon you have is ‘Walk Away’ simple as that.
Dealers are lying.
The sky is blue.
Circles are round.
Duh!
Yup that happened to me. Toyota dealership had an under market price for a Tacoma and when I asked to see it they raised the price by 5k. I showed them screenshots and they honored the price
Same here with a Nissan dealership. Take several screenshots, they can't back track on you.
Don’t forget the emails about having a buyer wanting to buy my current car 😂
Yup. The old hard-sell. 🤭
Like your channel keep the content coming, just started my own channel and car dealership. I've been an auto repair shop for years and finally decided to get into the dealer scene instead of just flipping occasionally.
you made your point.NEVER believe a car dealer.he may be telling the truth, but there NOT believable in general.been that way since ford model t's hit the showrooms.
A few years ago I purchased a new Toyota Corolla at a Toyota dealer. Just down the street there was a Carmax. Carmax had the same model year Corolla with 12K miles and a lower trim for sale at a higher cost than I paid. Every time I see a vehicle with a Carmax license frame I chuckle a bit knowing they paid too much
I wouldnt ever set foot on a carmax but they do well.
Several years ago I leased a car for $0 down and $100/mo with no qualifying incentives, but it was an EV. The car did what I needed it to do and it only cost $3.6k in payment to the dealer. People need to sit down for 60 seconds and read these ads.
I'm a truck driver and I go all over the country. For some reason, the Midwest prices are high AF I find that the prices are cheaper from California to Arizona. Nevada is hit or miss.
Dealerships are lying... no kidding... I thought when I initially walked into the dealership last week and they offered to get me a coffee and danish they were nice guys. When they told me the car I was looking for had just sold-they generally felt bad. The nice salesman just happened to have a car very similar, but it was 3k more and it had more bells and whistles. When he told me my trade in really wasn't worth what KBB and Edmunds said it was worth-he brought up all this auction data from all over the country that explained everything. When he presented a sales contract to me and it had a 600 doc fee, 399 electronic filing fee, 200 nitrogen filled tire fee, 199 VIN etching fee, some special paint sealant for 699, some car theft tracker thing for 999, he explained these add-ons were only for my benefit-and he was looking out for me- it sure made me feel they had my best interest at heart. The salesman and the sales manager were just so friendly and personable. I can't believe thy were lying to me the whole time.
I’m educated on this practice for quite sometime now. As always thanks for the refresher because there are a lot of car buyers that don’t know this. To me it’s a scam and they must be held accountable for their actions. I say have our fine government form a department of watch dogs that actually focus all their time to this scam.
It’s like living in NYC. you have to decipher a parking sign for 15 minutes before you even park !
bus, if you call your ag and complain about a bait and switch, what do they do? nothing. they are too busy looking for cases that get them in the headlines.
Yep Labelle Ford in SouthernFL was adding $8k in fees on a $40k used vehicle. Was absurd!!
lol. how can you add fees on a used car. there is no invoice cost. preposterous.
Lucky,
Always an informative time keeping up with your channel and the automotive industry.
Would love to see periodic guest speakers. It's nice to see the community keeping together and keeping it real on what's going on in the market.
Thanks! Keep up the awesome work!
Stealerships
I've purchased most of my cars the past 20 years out of state. It seems that if they know your local the games are bigger and better, when I call out of state dealers I just tell them that I'm out of state and will not be just "dropping by" the dealership to have a look around. Straight up if you want to sell me this car send me a signed proforma invoice for the car. They either will play ball or pass and that is the end of that. If they pass they usually will call you a day or two later to see if you're going to cave, I just tell them the same thing, send me the invoice or don't bother me. I'm a big A.H. to franchise car dealers. Some will play ball right out of the gate when they know you're not local, others not so much.
I dont blame you. stealerships are unethical. at least you have perfected a strategy.
It always bums me out when dealerships don't have base models. Like come on, bro. It's a Subaru outback. I've already come to terms that I'm looking at ostensibly a lesbobile. I don't want to pay 4k extra for some floor mats or chrome door handles.
I am a small dealer and I am at a point where my car descriptions start with : I DO NOT CHARGE ALL THeSE FEES etc
But very rarely people read descriptions. That’s why they run to the big box stores and are getting screwed instead giving a small family owned business a chance and rewarding them for being honest
So how much do you(dealers) "make" on selling an average car with no fees added, at MSRP?
You can avoid all the BS by 1ST getting PRE-APPROVED by your bank or credit union. 2nd Get the OTD-OUT THE DOOR price sent to bank/credit union. Find out what paperwork is needed to buy the car and ask for those documents only!!! If they don't want to do that WALK!!!!😡💰😡
former car salesman here. I think the key to any car purchase is to always be ready to walk. I did this twice when i was looking for a used car in 2018. I walked on two NCD's - a honda and another honda both in NJ. Felt a little weird but dont insult my intelligence with offering an accord for 6500 only for the price to jump to 8600 as I walked in the door. I walked. Another honda dealership wanted a fortune for a camry. I walked.
@@subaruamazon Yup, the ability to say, "I don't need it that bad." and leave is huge. "I need it at $52 otd." "Oh we can't go that low." "Okay I'll keep checking around. End of quarter or end of year I'm sure I'll find something." Then drive to the next dealer or back home.
@@jago668 there are several things going on. first off, walking out is the equal to saying no. people have problems with that. also the sales people do this all day and twice on sunday. buyers are amateurs. it is awkward but dont be intimidated. hold your ground. I feed off the fact that you want to rip me off so i fight back with that thought.
@@subaruamazon Not exactly. If you say no, but keep sitting there then the negotiation is still on. If you walk, it's over.
@@jago668 we called that control. if you are at my desk negotiating, i have control even if you say no. when you walk, salesperson loses control. such a dirty bs business. but it is a big ticket item and people cant even decide what to eat for dinner so they have to be kind of pushed. management doesnt help with uncontrolled greed. sales person cant use the toilet without manager approval.
They do that near me, too. The one near me puts in the fine print on their website that it doesn't include a $1995 vehicle preparation & delivery fee and a $699 documentation fee. They put their prices in at $2700 less than the real price and try to look like they have the lowest prices in town. Cranberry Buick GMC in Cranberry NJ. Disgusting behavior, IMO.
hudson county here. NJ a decent sized stated. shop.
@@subaruamazon oh, I do. I'm just giving an example of a dealer that does this dirty of things
This is how i bought several vehicles around 20 - 25 years ago. We would buy the Sunday paper, yes the paper... Look at ads and go to dealersand find the VIN numbers and if you got there early enough the vehicles was there 😎😂
Thank god the internet came along 😂
Hi Lucky. I'm a big fan of your vids. Keep up the good work! You asked for comments about experiences with advertising. I remember about 10 or so years ago reporting an ad from a Kia dealership that advertised $5500 off on an Optima. The fine print stated (like you pointed out in your examples) that one would need to qualify for all rebates. I get that, you never know when you'll find that one person who ... never mind, nobody ever qualifies for ALL of them but what did make it FALSE advertising in this case was that two of the biggest rebates were MUTUALLY EXCLUSIVE! That means NOBODY actually could have qualified because Kia would only approve ONE of the two $2500 rebates and NEVER both. I reported them to the appropriate state agency and the only thing that happened was the dealership called me and gave me the old "what's it going to take to sell you this car today" schpeel. I'm pretty sure they were willing to take the full advertised amount off for me but I just laughed and told them I was no longer interested in that car and that I was just reporting their illegal ad in hopes they would get in trouble. I called that agency back the next day with a WTF inquiry and they just shrugged their shoulders (yes, I could tell over the phone) and said that's how they handle it. So much for the "excess government control" everyone is always worried about!!
😂😂 I love this channel thanks lucky especially when you tell us the scenarios and explain how people are getting screwed! Thank you for your knowledge and wisdom
“CHILD SUPPORT FEE”😂😅😂
Child support fee LMAO!!
Child support fee, lmao. Reminds me of the meme where it said "what's another dollar fee?" "you've made it this far down fee" etc.
I can vouch, I have a Toyota Camry 2024, just grabbed it last October. I definitely remember paying the coke rehab fee
07 camry. you got the last of the geared trannys and the six's if it is one.
What I've been experiencing is dealers advertising their cars online for a certain price and having a payment processing section where you can input exactly what you're willing to pay and how long the terms of your lease or financing are to see exactly what you would be paying for the car. It's supposed to give the illusion of transparency.They also will allow you to select the offers that you qualify for once you submit that payment , it disappears quote on quote and the dealer will reach out to you trying to get you to go for a different vehicle at completely different numbers than what their website payment processing widget says you would pay. I've even gone as far as to screenshot exactly what their site say that my payments should be only for them to either stall me for a week or completely ignore it and try to get me to come in to look at vehicles and not even focus on the vehicle that I'm actually reaching out to them about.
Walked Saturday. 783 score and 12.99 used interest. Foh
Sheesh
Smdh
Not hearing enough about the ridiculous APR's on Used Vehicles.
what is your situation? always shop around. also I would finance it myself.
I am waiting until 2025. Hopefully interest rates and the market in general will be a bit more stable. 🙏🤞Thanks Lucky for all of your great advice !
As a small independent dealership, I set my markup based on a flat amount. My prices are lower, and I have customers traveling up to 4 hours to my place. Advertising is causing an increase in my prices. The cost to list on car sites is $3k min a month. I have to factor that fee into the purchase in order to make my flat amount.
11:38 Child support fee, Coke rehab fee because our sales guys are tweaked out🤣🤣
Thank you, Lucky! Glad to hear that the car market is starting to get back to normal
Us too!
Cars are still crazy high, when it comes to those adds the dealer's do it because it works and gets people in the door, its on the consumer to say yes or no to continue with the purchase. I have gone in and told the dealer if you get me into the one I want at this price we have a deal otherwise I'm looking somewhere else. Trucks are in high supply now because they are extremely overpriced
Easy solution if you know what kind of car you want, ask for out the door pricing and they will give you a worksheet writeup with all of the fees, taxes, etc. Bought my last 6 cars this way and only had 1 dealership try to change the deal with i went in to pick it up. All the rest had the paperwork done, i was in and out of the dealership in about 30-60 minutes.
This guy is right on. Every dealer has crazy fees. It’s just makes me sick
Lucky, do you think CarGurus should post more detailed pricing on their listings? That would help with transparency. Like sales price, fees, estimated tax title license, estimated out the door price? Having dealers enter all that detailed info on their listings would show customers where stuff is purposely left out.
I just bought a used car in Florida; the dealer I worked with actually doubled up on the fees ploy. They tried to hit me up with an additional $2k in fees that included the standard 'reconditioning' fees, etc.... I balked at that and told them no dice. We're done if you don't remove all the fees. But they also had a bundle of fees (another $2k) that included doc fees and other misc fees. They wouldn't budge on those; I know some of the same fees were included in this bundle but couldn't get anywhere with them. I could have walked but I did get a good price on the vehicle. Florida is the wild west when it comes to 'fees'.
Dealerships have always sucked. I bought a 04 ranger new and They told me i was getting 2.9apr, me being a dumb kid trusted them come to find out they gave me 13.9apr. So yeah my stupid fault for not reading the contract but the little bit of money they made off of me didn’t compare to the amount of business i sent away from that place, every friend and family member looking to buy a new car i told not to go there. 3 years later i traded it in and got a new f150 and went somewhere else
Went to check out Dodge Charger. They listed 6k under Msrp. Test drive and went to negotiate final price out the door. They said in order to make a deal. I have to pay for $3500.00 for alarm system..lol
I told them, Clifford alarm cost only $360.00. I told them to F-off. So tired of small print scam.
Gotta watch out for that coke rehab fee because the sales guy is always tweaked out.
Hilarious!!
Its crazy that we are still having to play the "lets not get robbed game" when we go to a car dealership. There has to be a better way to do this.
no there isnt. stealerships are greedy and buyers are green vs the stealerships. management is in the dark ages. so no it will never get better.
Drive across town? Try West Palm Beach to Miami (an hour and a half) only to be told that car was gone and, even after, the sales person told us on the way there they were "holding" the vehicle for us (we gave him our credit card #). AND, he texted a photo of the car right after he hung up with this. Poof...no vehicle so we wisely didn't engage with the guy and drove straight back home without even saying a word, did not respond to his texts and didn't answer his follow up phone calls. But still 3 hours of driving...
Miami by far is the worst place to buy a car. South Florida in general but Miami wins the trophy
fla is tough. what are you going to do now?
I've been looking out of state for the best deals.
@@subaruamazon
Koncept Motor Cars and Auto Boutique Texas in Houston TX will list very low prices in their ads to get the "Great Deal" marking. But to buy it, you must pay couple thousands more for their add-on, typically paint protection, security system package, etc...
I bought a Nissan Maxima at the one only price. It had a stock number in the ad. I found it on the lot before they opened. Showed the saleperson the ad and they sold it to me at that price. It was $8000 off.
Who uses mailers to buy cars nowadays? Aren’t most people looking for the exact car they want?
Car dealerships know they have you. You are there to buy a car because you need one or desperately want one. The asymmetry between the two parties, buyer and dealer, is ridiculous.
Buy or lease a tesla, no games and you know your exact cost, no dealer markups, ZERO extra feess.
Reconditioning fee,Enlisting fee,loan fee. And they tell you with a stright face car industry is full of crappy,sleazy the most dishonest people ever.
Lucky - Dealer in Northeast College town here:
Hope all is well. Last April you, Brandon, Craig from Flying Wheels and the Car Edge guys did a round table discussion about the car industry. Would like to see that again.
You said you know banks. Would love to see a discussion with auto loan bankers, dealers, wholesaler, repair shop owners, parts managers in a round table discussion. Let us know if you can pull it off. You never know where it could go.
@Nicegram-me_LuckyLopez. Lucky, abnormal 3 weeks of 50 degree weather in February and March. But nothin' but tire kickers for days.
We don't finance or usually take trade ins. Lots of repeat / referral business since we have been in business for 25 years.
Getting people who haven't bought for 7 years and can't understand why they can't buy an SUV for under $10,000 ( we have 8 economy cars for that price.)
Thankfully, no floorplan, but we have only bought 3 cars since Jan. 1 because we have 25 economy cars in the back to get ready and we have to sell cars on the front. Once a week I get phone calls asking for our $3,000 cars.....
I almost had a physical altercation trying to buy a car for my wife a few weeks ago. They took fees that we negotiated away and tried to hide them in the monthly payment.
par for the course in the car business. dont hit anyone. just keep shopping.
How does it move cars, do people really fall for bait and switch?? If the ad is bs, why would you buy anything from such a dealer??
Most people are incredibly lazy when it comes to buying cars and just want to get it over with as quickly as possible. It does work on most people.
I remember in 2021 went to a toyota dealership for a used ford fusion listed por 9 thousand, I called prior driving 3h to make sure that was the price and they confirmed. Once I get there they say that there is a market correction fee for 6 thousand dollars extra ( on a $9000 car) I obviously cursed them out and reported them to Toyota.
PD: Corporate Toyota didn’t care
I drove 1800 mile twice to save $20K on my F450 in 2022 and again This year with my 2024 F450, probably $10K saved as ADM's are a thing of the past.
We bought a Durango R/T in 2020 for zero percent interest. This made it cheaper than going used, and we still payed full price for the rig. It's been great, but the market since then has been bonkers.
Hey! Lucky> Boughten is not a word. If you went on Judge Judy she'd correct you in a heartbeat.
I tried getting pre approved 2 years ago, but got zero luck because I didn’t have any history on financing or leasing a car. I’ve had titles for all the cars I owned
I drove to at least 8 different dealerships before settling on my Honda HRV. But I was stopped at certain point cause I didn't to keep adding miles on my car for the trade in.
Comment fits the name LOL
good for you. that is how it is done. open your buying radius.
I saw an ad the other day of a car with 0% interest over 66 months. In the asterisk area, they say “add 16 dollar for every 1000 dollar financed”. So basically it is not 0% interest, and makes me want to buy used cars for the rest of my life.
I only buy used cars.
As a former dealer tech, I say this. If you can save money driving out of town to buy a vehicle, then do it. But take all your problems to that dealer. You took your money to them, take all your complaints and issues to them, too. Don't go to your local dealer and give them a hard time because something went wrong with your vehicle, or because you don't know how the Sync system works because the salesperson at the selling dealer didn't demonstrate how any of the systems on your vehicle work.
There is nothing worse than a visiting owner who expects dealer personnel to spend the time showing them how their vehicle operates and then yells at them because they're too stupid to take instructions. They also think they're entitled to a loaner or think the part their vehicle needs should be removed from an in-stock unit. We even had some that demanded the dealer make the monthly payment because the parts were on national backorder. All this from people who didn't buy their vehicle from the dealer I worked for. As a customer, you have every right to do with your money as you please, just don't go giving another dealer your bullshit ! They will honor warranty work on your vehicle. Just don't go pushing your luck, making demands from people you didn't give your money to. They will send you down the road. You can go on Yelp! and whine about it all you want. It's not like you bought a vehicle from your local dealer to begin with because you'll do the same thing the next time you buy another.
the other thing that they do is give you 0% on the car but they add the total interest rate to the principal( price of the car). So if you default your on the hook for the future interest too!
Hey Lgucky, I live in Orlando and I have had calls from dealerships as far as Sarasota telling me they would even drive and bring a car to me to take a look at, thats crazy and they pester ,
and pester you. But I'm not going to do, nothing till the interest rates come down quite a bit and the prices. They're ridiculous. Good videos you make. Thank you
wow, i thought fl was brutal and wouldnt give a break no?
The dealerships down here don't care about giving you a break. All they try to do is screw you the best. I
The rehab fee 😂😂😂 epic
We bought a 2004 Jeep Grand Cherokee several years ago (paid in full as we had the money). However, before we could pick it up, we were told that someone had "sold it out from under us". The dealer made sure we knew he went across town to go get another one just like it.
I sometimes wonder if that was a bait-and-switch, as when it failed, it failed big. We sold it to our next door neighbor (No, not a lemon sale, he'd been under the hood.) Turned out there was not one system that didn't need major help. Fortunately, his brother was a mechanic/technician. They now use it as their daily driver.
Does this kind of thing happen often? We loved that Jeep enough that we bought a new one; this one's a Renegade.
Dealerships have spent almost a century showing us they're not to be trusted.
wholesale dealers have bitten me; like they have a great price on a new truck; but they offer you wholesale on your trade in meaning their price difference is the same as a normal priced dealer
I recently bought a new Toyota and there were multiple layers to their lies. Their Autotrader listed MSRP was lower than other local dealerships but higher than the actual MSRP on Toyota’s web site.
Thankfully the dealership honored the actual MSRP instead of their made up MSRP and took all the dealership add ons off the table. So I actually managed a fair price on the car.
What I did was, in addition to looking up Toyota’s MSRP, I looked up the dealer invoice which gave me a ballpark estimate of what the dealership paid. I added a couple thousand on top of that number and drove away at under MSRP at the first dealership I went to. I think they gave in pretty quick because they knew one of the half a dozen Toyota dealerships within an hour’s drive was going to give me the price I was aiming for. They made money, I got a fair price, everyone’s happy.
U got it for less than msrp tho right ?
@@cormaro13 yup, a bit less. Still about $500 more than I wanted to pay but thousands less than they’d have had me pay if I just signed the papers right away.
What sucks for Toyota is that due to all of that I can’t recommend that anyone else buy their cars unless I know that they’re semi-competent at negotiating. As I understand it this “dealership MSRP” thing where they don’t list the actual MSRP is unique to them. For most people I’d recommend looking at Hondas and Mazdas even though I’m super happy with my Toyota.
@@cormaro13 yup, a little under MSRP. Not quite as good a deal as I was looking for but a lot better than they out in front of me to begin with.
i wouldnt trust anything on the internet. inventories change. msrp is one thing but the way the car was shipped from the factory is different. oem's add options all the time to the cars they manufacturer. you did good.
this is what I learned from selling cars throughout college. There are no sales. OEM's manufacturer the cars year round and slap a sticker on the door window. the "sales" stem from dealership discounts and OEM rebates. Oem's can also offer lower apr's for incentives. cars would come from subaru and there would be no rhyme or reason as to what drives off the car carrier. The cheapy trims ie DL's were few and far between. car dealerships are innately slimy. It is a big ticket item and people cant decide what to eat for dinner so sales people pressure buyers to decide and buy. Management is archaic and stuck in the fifties or before. effectively, sales people are on pure commission. You get a draw but once you sell, you pay your draw down with your commission. I sold a car and had to pick a car up at another dealership. Well I received nothing for my time to drop a car off and pick one up. that is unethical. we used to put $99/month on the front window of the dealership. we would explain, you can get your monthly payment anywhere you want depending on how much you put down. it is a disgusting business but I am glad I did it because I will never get ripped off getting any car.
Screw car dealerships & the salesman they need to get rid of that industry
Save yourself the trouble and just buy from a private party. Take the car and get a mechanic inspection. Save yourself all the dealership BS. If you want new, sorry your going to have to play the game.
gonna hit 200k miles on my 2012 Passat TDI SEL either today or tomorow.
diesel? probably took care of it. camry here. I will stick with what i have a well. who needs to go bkrupt for a new car.
When you said “things are going back to normal”, I then realized you are a car salesman, things will never go back to normal.
I had this happen at a dealership they quoted me one price talked over the phone emailed was willing to buy I show up and the guy says oh there’s been a mistake and I said yeah the mistake is you and I was going to walk out they tried to stop meand kept saying let me talk to you it was horrific
Awesome thanks again for your update.
Jeep dealerships in Toronto Canada never tell you a number o TV but just say SALE to get you in .
Right now on a 100k Rubicon X the dealerships ate only offering 5k off.
We know they buy them for 60 to 70% of the MSRP
People know people so this strategy is why people are fed up with Dealerships.
Lotsvare full because they know about 30% markups and are not falling into that so called deal.
here in Canada you can sue them for "discrimination" if they say if you are a first responder or veteran you get a $1,500.00 discount. but if you are not then you don't get the discount. By definition that is discrimination. They can not give one person a better deal than another person.
I live in South Florida. I've car shopped online for the past 4 months in a 100+ miles radius. All dealers advertised online prices do not include additional fees (doc fee, rehab fee, tax/license, etc.) I found only one dealer with upfront pricing (i.e., does not have a hidden doc fee or rehab fee.)
who is it? give em a shout out.
@subaruamazonI’m guessing Earl Stewart Toyota, but I don’t know.
Yeah people are lazy lucky that’s why we profit! Love ya bro ❤ wow been here since 80k you blowing up!!
So dealers lie. Already knew that. That’s why I drive a2005 Titan, a 1995 Corvette and my wife a 2010 Explorer. The Titan has 108k miles and has the highest mileage of the three.
How do you know when a dealership is lying? Their lips are moving.
Dealer added options keeps me away from getting a new car 😂😂
I have never bought a new car and i will live lol.
The finance office is where it all goes south for the buyer.
You think your paying this price and BAM. Your getting marked up!