Like do these BS ass customers expect the manager to get up and walk over and take the call at the agents desk while they’re logged in to all of their tools??? Naw boo boo it don’t work like that. I am a call center manager and I work from home so it’s not even possible if I want to take an escalation myself (our escalations team generally handles them). But either way escalation or me requires a transfer.
My husband had a couple coworkers that were threatened multiple times with bodily harm over a fridge install. Despite telling his manager what happened, the manager sent them back out to the guy’s house that afternoon, saying that the guy apologized when manager called him to reschedule. 🙄 Of course, the manager wasn’t volunteering to go to this guy’s house, just volunteering the people who were threatened. When the guy’s name popped up on my husband and coworker’s schedule a few days later, they canceled it. Dude can bring back his own fridge return. They said if manager has an issue with that, he can take the truck and go himself or he can talk to corporate HR. Supposedly, HR will blacklist the client. Of course, that rarely happens….
I learned two things in dealing with customers in different companies and service agencies and retail. If you back a disrespectful customer over a coworker, your days as a manager are numbered. If there is a conflict most of the time it is a misunderstanding. It is rarely malicious intend from the service agent. No, they do not risk sacrificing their job to piss you over. As a matter of fact myself and others rather risked our jobs by helping customers in certain situations. Especially if the company policy was bullshit. People working customer support are a special breed. Be nice to them and they really going miles to help you, if they can. Mistreat them and they still help you, but only as much as they are oblight to by their contract. Just take a few minutes, breath and then call. Not while you're angry. They did nothing to you.
I used to work for Apple and dealt with pre-irate customers all the time. They think customer service has the power to change company policy for them on the spot as if each of the customer service people have the power and authority of the CEO.
Yeah-no. We live in a world where we'd STILL get in trouble for being the first caller and the higher ups would apologize for the Karen. Even security guards get yelled at by their managers for the customer hitting THEM.
Wow !!! that's a Super Manager. I'm associated with the service business for over 10 years now. I've acted in a customer service role for more than 4 years, but have never seen any manager do this. It's not right to abuse or exploit the Agent.
I worked as an auto insurance claims adjuster in a call center. It didn't matter that I could recite the policy verbatim, if a customer complained because they were wrong, they got their way because my supervisor didn't want to listen to the screaming.
The call center I worked at we didn't have to take the abuse.. we absolutely can disconnect the call if the caller has been warned and is still irate. The funny thing is there was a 2 hour wait time to even get an agent on the line. You'd think they'd be more respectful to the person that has the power to waste their entire day, sitting on the phone listening to elevator music🤭😂😂😂.. I loved the rude customers..
I would love to see a company that actually backs their employees. A majority of the times, companies will back customers and ravage their employees. Just mentioning what I have seen from experience!!!
![Jordan Adetunji - KEHLANI REMIX (feat. Kehlani) [Official Video]](http://i.ytimg.com/vi/EeJ8n5PxFGE/mqdefault.jpg)
For the record, 'customers' are NOT always right
Iirc the full saying is "the customer is always right in matters of taste," but it has gotten shortened, and i think we can all guess why.
The customer is right until you don’t want them as customers.
One time a customer told mme that the customer is always wrong. Was that customer right or wong?
Employees are very rarely backed by the employer
unless you have Veronica as your boss
"We back our employees." Said no corporate company EVER!!!!!
Or school principal!
yes, busted. the amount of rude customers I used to deal with who insisted on speaking to a manager without being put on hold..
Like do these BS ass customers expect the manager to get up and walk over and take the call at the agents desk while they’re logged in to all of their tools??? Naw boo boo it don’t work like that. I am a call center manager and I work from home so it’s not even possible if I want to take an escalation myself (our escalations team generally handles them). But either way escalation or me requires a transfer.
ikr..... i enjoy bein a subtle smartaass to them.
Something i wish more companies would do
The original creator with the real. Veronica is: customer service academy
I wish my Business....Backed their employees against Dispespectful Tyrants. 😱😨😵😲 like this....Unfortunately....they do not 😢😡
They do this in the stores too with the employees. Some of the managers backs you up on it, and the others give the customers their way.
My husband had a couple coworkers that were threatened multiple times with bodily harm over a fridge install. Despite telling his manager what happened, the manager sent them back out to the guy’s house that afternoon, saying that the guy apologized when manager called him to reschedule. 🙄 Of course, the manager wasn’t volunteering to go to this guy’s house, just volunteering the people who were threatened.
When the guy’s name popped up on my husband and coworker’s schedule a few days later, they canceled it. Dude can bring back his own fridge return. They said if manager has an issue with that, he can take the truck and go himself or he can talk to corporate HR. Supposedly, HR will blacklist the client. Of course, that rarely happens….
I feel bad for your husband, and his co-workers. That happened to me as well a little bit different but, similar to that.
Curious what company it is the backs their employees up like that. Asking for a friend
According to the video it sounds like an amex call center
😂😂😂...me too. I wanna know.
0:35 wow how fast was that change of tone!😮😅
I love Veronica !!!
I learned two things in dealing with customers in different companies and service agencies and retail.
If you back a disrespectful customer over a coworker, your days as a manager are numbered.
If there is a conflict most of the time it is a misunderstanding. It is rarely malicious intend from the service agent. No, they do not risk sacrificing their job to piss you over. As a matter of fact myself and others rather risked our jobs by helping customers in certain situations. Especially if the company policy was bullshit. People working customer support are a special breed. Be nice to them and they really going miles to help you, if they can. Mistreat them and they still help you, but only as much as they are oblight to by their contract.
Just take a few minutes, breath and then call. Not while you're angry. They did nothing to you.
I used to work for Apple and dealt with pre-irate customers all the time. They think customer service has the power to change company policy for them on the spot as if each of the customer service people have the power and authority of the CEO.
I wish this was true.
If Amazon tells me not to worry just one more time!!! Not worried, I’m pissed! I want my $48!
Youre supposed to escalate all difficulties to team leads and supervisors 😂
Yeah-no. We live in a world where we'd STILL get in trouble for being the first caller and the higher ups would apologize for the Karen. Even security guards get yelled at by their managers for the customer hitting THEM.
Wow !!! that's a Super Manager. I'm associated with the service business for over 10 years now. I've acted in a customer service role for more than 4 years, but have never seen any manager do this. It's not right to abuse or exploit the Agent.
These are my favorite ❤😂❤😂
I worked as an auto insurance claims adjuster in a call center. It didn't matter that I could recite the policy verbatim, if a customer complained because they were wrong, they got their way because my supervisor didn't want to listen to the screaming.
The call center I worked at we didn't have to take the abuse.. we absolutely can disconnect the call if the caller has been warned and is still irate. The funny thing is there was a 2 hour wait time to even get an agent on the line. You'd think they'd be more respectful to the person that has the power to waste their entire day, sitting on the phone listening to elevator music🤭😂😂😂.. I loved the rude customers..
Ha they would never back their workers
ohmygosh I discovered this channel! 😂 this was bad ass! lol dude how would I make my own cartoon? pretty neat.
nice veronica we back our employees here nice
Dream on😂😂😂
Ha Ha Ha
Team Veronica!
Nice!
Was that an actual phone call recording?
😅
🤣🤣🤣🤣🤣🤣
Gas
😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂 this almost took me out. I can't
I would love to see a company that actually backs their employees. A majority of the times, companies will back customers and ravage their employees. Just mentioning what I have seen from experience!!!