I FEEL LIKE SUCH AN IDIOT | CLIENT HORROR STORY + GRWM + DOSSIER PERFUME REVIEW
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- Опубликовано: 14 июл 2020
- Sharing a story that taught me a BIG lesson!
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PRODUCTS USED
Fenty Beauty Pro Filt’r Hydrating Longwear Foundation
Smashbox Studio Skin Flawless 24 Hour Concealer
Colourpop No Filter Loose Setting Powder
Physicians Formula Butter Bronzer
ColourPop Blush Stix
Becca Champagne Pop Highlighting Powder
Maybelline Brow Fast Sculpt
Maybelline The Colossal Volume Express Mascara
Elf Lip Plumping Gloss in "Mocha Twist"
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Personal Instagram: / sam_vay
Hair Instagram: / styledbysamvay
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EDITING SOFTWARE:
Final Cut Pro X
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ABOUT ME
Hi! I'm Sam and I'm a licensed cosmetologist from Pennsylvania. I started my beauty career a little later in life and want to share my journey and experiences to help educate and inspire others who may be on a similar path. Here on my channel I post a variety of videos related to beauty and my life in general, from vlogs to hair tutorials to career advice and more. Whether you're a fellow beauty professional or just someone who enjoys beauty topics, I think you'll really enjoy my content!
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EMAIL:
samanthavayYT@gmail.com
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This video is sponsored by Dossier. Some links may be affiliate links. (That means there's no extra cost to you, I just receive a small commission off of those purchases. It's what helps me continue posting free content for you!) Thank you so much for the support! It's so appreciated! :) 
Хобби
It’s almost like they booked that trial to find out how to do everything and then planned to bail on you for the actual appointment. A trial for prom is so weird.
YEP!! Exactly what I was saying, happens to me as well as a Makeup artist, it’s really effed up and annoying. It’s like they use you for information
That’s so fucked up .. their karma 🤷🏻♀️just wish we could see ppls karma haha but at least it got our back 💪🏽
Karma will catch up to them!
Well if that’s the case remember I don’t think that the teenager would’ve planned on doing something like that that means that her mother did that and is teaching her how to basically rip people off which is really messed up to teach a teenager.
I’m guessing they didn’t show up for the hair appointment either because they probably saw some RUclips tutorial or something about how to put the clip in extensions in so no longer needed help doing that either.
100% I had the feeling from when she said her mom said let's do a trial...I kneeeeew it. Let's do a trial so I can do.it for you that day..... stupid they should have just done it prom day, and would have spent the same amount....how stupid
Deposits deposits deposits! Always take a deposit, that way if they cancel or no show you get something out of it, Especially for event hair and makeup, ask 50% down. The cancellation fee never works in my experience, they’ll most likely never come again and won’t pay it unfortunately.
Absolutely!
The salon I go to makes sure they keep a credit card on file for their clients. This way if something like this happens, they get charged.
Actually I’m curious about that for people that book and then don’t show up and you have their credit card on file have they ever try to fight the charge with their credit card company and have it reversed
I’m not a cosmetologist but this can be taken as a life lesson in general . You can go above and beyond for people and it STILL won’t be enough. Not everyone you meet deserves your 100%
I was going to get my makeup done for my wedding, but then I just decided to use some moisturizer instead.
Hahahaha this made me actually laugh out loud
🤣🤣🤣💀💀💀
Lol
Honestly, I can relate with this haha! I don't wear makeup, but when I do, it's very rare. My sister would do it for me. I have nothing against makeup, but it's just too much effort to put on and to remove
😂😂😂😂😫😫😫
I have a feeling that Ashley’s mom watched you do her makeup and was like, ‘I could do that..’ but that’s what makes you a professional. You do great work and make it look effortless. I’m sorry that happened to you!
Right? I’d really like to see her prom pictures 🤣🤦🏼♀️
I HATE when people act like licensed professionals are the same as a family member with one palette or hot iron. Saying "oh yeah my sister offered so you're off the hook!" is treating someone like they're doing you a favor, not that you respect their time and experience as a professional. as you explained, there is a lot that goes into booking an appointment and getting the materials for appointments and people don't understand that. love this series and all the lessons you teach not only people in the beauty industry but also clients who may not understand why their actions upset us so much.
Yes!!!
Right? I would have told them they need to foot the bill for the makeup Sam has to purchase to do the makeup look for them and then they can take what they paid for home. How rude
Not gonna lie... I looked for Ashley’s comment lol!!
Haha me too
It was definitely her mom who bailed on the appointment. She sounds like a gem 🙄😒
One dislike that’s Ashley 😆🤣🤣🤣
I was about to comment the same!
Or her mom
2 dislikes in total so it's ashley and her mom lol
I'm so sure she watch the video 🙈😂
Lol 😆
I'm really happy to hear that you've gain so much more confidence and that your not willing to let people take advantage of you anymore. If I lived in your area, you would be my hair stylist. 💕
Thank you :)
Hope she sees this video! I'd be salty af too if someone begged me to rearrange my schedule and make special exceptions for them 😑. ESPECIALLY for prom!
That was definitely her mom. Guaranteed.
AND OMG CANCELED ANYWAY?? DEFINITELY MOM.
I bet it was her mom who made her cancel. She sounds like she didn’t really let her have a voice.
I was thinking that a lot. Maybe the price including the trial became too much and the mom thought they could save some money.
this story makes me SO ANGRY lol. how do people act like this and think it’s okay ?!???!?!!?!?!?
Girl ! This gets me so mad just by listening to this . I dislike when that happens. I’ve learn the hard way as well ! Now I don’t come in on my days off either nor come early and I ALWAYS do deposits !
Yes! Same! As we should!!
I feel this on a spiritual level. I'm a freelance artist and I let someone burn me only once by letting them pay me after I finished their commission, only to never get paid, and it put me over. That shit was 10+ hours of my time that I could've spent on another client and now I'm out $140 and stuck with this painting that I don't want and can't resell. Now I won't even draw up a sketch or look at reference photos without money up front.
How do you go about that? I'm a graphic designer and have the same issue. Do you just take a deposit? Do you make it known it's non refundable? It's so hard to navigate being your own boss sometimes!
I dont know how you kept it so professional in your reply texts because I would've lost it when she blatantly lied about sending a cancellation text the day before. To me that is just all kinds of wrong to do and then to have the nerve to say she would hit you up in the future if she needed your services.....OHHHHH HELLLL NOOOOO!!! You deserve a gold medal for keeping your cool..although I'm sure you had something to say privately..😉🤫😉🤫
Hahaha thank you! Yeah, I definitely have to take a second a collect myself sometimes.
One way I’ve had clients walk all over me is when they come in and rush me through the appointment because they have somewhere to be. If you don’t have time for the full process, don’t come in. If you are getting a full color service (balayage/highlights) those processes just can’t be rushed. I had this girl who rushed me through last time, was super rude and disrespectful to me and then complained it looked messy at the end and then came in 3 weeks later for a redo and started rushing me again and I just had to take control of the situation and not let her dictate how I do my job. She ended up loving her hair second time around but that’s 100% a client that may need to be broken up with. Even people that I really like who do this I have just had to tell them it’s not working out.
I loved the ending message to this video. As a hairstylist I can relate completely. Setting boundaries is so important so you won’t get burned out. One small change I have made is not responding to clients in the evening and on Sundays. It has been hard to not give in on my hours coming back from quarantine because there’s so many clients needing to get in but I have been back to work for 7-8 weeks now on my regular days and regular hours. That alone has had me burned out so thank God I didn’t give in and completely overwork myself. This was my favorite video thus far. Thank you Sam!!
So this is my second time watching the video and I noticed this : if I was going to get my hair done by someone on RUclips I was a HUGE fan of..don't you think I'd tell people because I'm excited ? Het sister "surprised her by doing her hair "? How would her sister surprise her ? I'd be telling everyone ! Maybe its just me but who chooses letting their sister doing their hair over someone you're supposedly a big fan of ? Just an observation.
I love that you do these videos!! Thank you for sharing your experiences and being honest about your mistakes! 💜
This video was soo good! Don’t stretch yourself too thin for others! No call no shows are the worst 🙃
I feel you sam. As an assistant I have had to deal with a literal Karen. I kid you not, her name was Karen and she lived up to it. She complained a solid 5 minutes over the phone to me about our cancellation policy.
Gotta love Karens lol!
Oh boy. These videos are all sorts of relatable to me 😆 thank you for doing them. I’ve been doing lashes since 2013 and before that esthetics since 2009. It’s really insane the way you get treated by certain clients. I have learned so much from me being “too nice” cause it’s def one of my worst qualities when it comes to work. I feel like I could write a book on how I’ve been treated by not ideal clients. We really do have to develop hard shells and a good set of boundaries like you said. I feel like so many of us beauty professionals are people pleasers and can get walked over. Thanks! Love your videos, new subscriber ✌🏻✌🏻
Yes girl, yes!!! Boundaries are so important in this profession. Thank you for sharing relatable stories!
This is such good advice for newer stylists like myself! Thanks Sam!
Let me tell you. I love my clients but I've noticed when I go out of my way (my own fault) this is what tends to happen. Still love em, but it sucks. Time is money.
i love seeing you get sponsors. makes me so happy bc you deserve it!! secure the baggg
I love watching you do your makeup Sam!!!!
Girl I feel your frustration! I’ve been doing hair for 10 years and have had things like this happen over the years! Thanks for reminding me I’m not alone! 💜
I was waiting for another storytime video, they are so entertaining! 💙
Definitely going to check out dossier. Their packaging is so much more my style than the branded perfumes that I wear!! I’m excited!
The lesson in this video is applicable to ALL jobs! Thank you so much for sharing as always Sam!!
THIS is why I don’t do prom makeup, teenagers are wild
So are Moms like that...
That’s so sad. Some people really don’t respect other people’s time and money.
my mom definitely needs to hear this because she's always burnt out from work and always stressed
I watched one of your videos. And now I’m binge watching your videos. Thank you so much for your work!
Go Sam! Love learning time ❤😂
I know I’m a week late, but I love this video!! The whole time I was thinking of all the things you said at the end!!! I did hair for 11 yrs and spent the beginning of it just like you said. Making exceptions and being taken advantage of. NOPE these people don’t have the same morals as us, they don’t care that you came in on your day off ect. The only one who can look out for you is you! I also had to set these boundaries with friends, who seemed to assume it was fun for me to do their hair on the weekends for a very minimal price, or liked giving them free consultations constantly on my day off that they were never going to do anything w that info I wasted my breath on. I’m so happy you are sharing this w other new and young stylists!!! I wish I would have had someone like you to tell me, or point it out back then. I had to learn for myself as well. I was very resentful and miserable. Thanks for all your hard work, I always love your videos.
These stories are really helpful, thanks for sharing your experiences! As an aspiring hairdresser, I have a few tips on what to do and say when dealing with clients. As for getting services done on me as a client, I know how to be a good client to deal with. Now when it comes to my debs (we call prom a debs here in Ireland) I know what to do to be the best client I can be. Thanks for making these videos and being informative!
Wow Sam! As a stylist, I can sympathize. You really went above and beyond for this girl. Unfortunately, some people have no consideration for our time. I think you handled it really well and I was happy to hear that you attached a no show fee to her account in case she ever rebooks.
You’re so sweet I love your disclaimers you never want to hurt or offend anyone I respect you!
This definitely ties into turning down the services you normally don’t perform. It’s sad you went out of your way to being taken advantage of! Glad you’re standing your ground and doing the color services you love. 💕
This is why I don’t contact clients through my phone. Better off calling and talking off the salon phone. Also I learned the hard way to take 50% deposits in all services that gap out a large amount of time. It sucks being stood up for a huge service like that. We don’t work we don’t get paid!!
Amen sista! I just love you! And that's that! 🤗❤
What you said at the end of the video about being taken advantage of and hating your work really spoke to me! I used to work at my old dance studio and the first year I loved it and was really good at it! I worked there for less than three years and as that time went on, my boss started taking advantage of me. She would ask me to come in on days off, ask me to CANCEL PLANS to come in when there were 3 other workers she could ask, I would leave my full time job to fill an hour for her here and there. Eventually I got let go but I'm so much better off because I was on the verge of quitting anyway. I wasn't happy there and I actually ended up taking it out on the customers which isn't fair.
i’m sorry this happened to you omg
:( your channel has honestly made me more compassionate and understanding towards hairstylists/cosmetologists, thank you, sam!!
Thank you! I'm glad to hear that :)
I had the same situation happen when I was “booked” for prom makeup at a wedding that I was working. A bridesmaid was so Adamant that I do her sisters makeup for her upcoming prom. She paid the deposit and I thought nothing of it. After the trial that was insisted upon by the mom, I was made to believe my work was great and I would show up a week later. Come the day of, I’m 30 min into my 45 min drive and I get a text that I happened to read while stopping for coffee. After practicing, they decided that they could recreate what I’d done themselves and thus my services weren’t needed. So pissed.
From then on, up until I stopped freelancing, I included deposits as well as nonrefundable travel fees calculated by the mile.
Augh I'm sorry that happened to you! What inconsiderate assholes. The nonrefundable travel fee is a great idea though!
Sam Vay it was my best idea to date lol. I happened to be sitting in an old taxi being used for Uber and saw the rates and did the math.
You are so sweet and genuine. It’s clear this girl’s mother took advantage of the situation and didn’t value your service/time/energy etc. Unfortunately, this is a proven fact working with the public, others are always going to push, demand and treat you poorly when you did everything you could. I’m excited to check out the sponsor of today’s video, I just ran out of my fav fragrances!
Girl i love your vlogs!!!
Thank you!!
she probably said it was a trial when it was really her prom day that day!
Ohhhhh she might have. And then she also got the hair extensions approved or whatever and knew they were the right kind for her. Sneaky sneaky.
Whooaaa, never thought about that! But she was og scheduled for that Sunday and Sam moved it up to Saturday.
omg you know what...now that i think of it, a prom never is on a sunday
I was thinking that.
Hey sam can you reccomend a good lavender based toner from sallys other than wella t-18
Sam been there done that . Boundaries yes . I've learned that too x much love from hairdresser in Ireland
I pass on a lot of your advice to my friends who do tattoos! Love your vids, thank you for all you do!!
I truly hope she sees this video! What she did was wrong. So glad you’re able to take a lesson away from every client horror story that you do though :)
You are truly the dentition of someone who LOVES their job. You always make sure your clients are comfortable and your honest about your services. Wish you more success in your career p.s if we lived in the same state I would be a client of yours lol
We love your horror stories. It helps us alot. Thank you ❤️
Would you sometime try a diy hair toner using manic panic ultraviolet with conditioner to tone your hair?? I would love to see how you do it as an alternative because redken/wella toner aren't available in my area
spookylovely I do this! And I love it! I’ve been doing it for years and it works so well.
Amen. I often say you have to train your clients. It’s sounds horrible, but if you do something one time that will become the norm. I once tattooed a “friend” on my normal day off, it became an every Monday thing for months and she was one of my most difficult clients. If you accommodate everyone, you work all day every day and hate your life. I accommodate me/my family first.
Wow some people are just inconsiderate... but I can totally see a difference from your older videos how you are NOT fucking around anymore when it comes to that stuff! Good for you girl! Love your channel ❤️
I'm six minutes in, and I hear "tape-in." My heart seizes a little. I did those for five months last year, but holy balls was that first installation rough... She had done an initial with me, bought what she thought would be enough (3 packs of Aqua), and it really wasn't. Ended up having to come back the next day for ANOTHER 3 packs to be put in. Six packs total. Then after a bit, I realized that the glue and I did NOT get along, but I'd spent the money, and I was NOT letting it go to waste! Folks, if you're not prepared for something like that, I advise against doing them in the first place. It's expensive, it's a long process, and it can go in unexpected directions. I ended up really happy with them, though, despite the discomfort.
But yeah, tape-ins have a lot to be considered before just diving in (even things people might not think of right away, like adhesive allergies)! I planned for months, and still ended up surprised lol
Yaaaaaaas !!! I just started cleaning & needed a video to watch lol I’ve been searching for like 20 minutes 🤣 Xoxo ♥️
Perfect timing! :)
Your videos are very informative
Yeah, credit card details upfront is a great idea. There is always gonna be people who push it and take advantage, stay strong and keep positive , love your video's :)
LOL ‘girl if you’re seeing this... hey’ this makes me wanna try these types of videos
Omg hahaha PLEASE DO! I would love to hear some of your stories!!
Just subscribed to you Abby ... hope you do try it out because these are my favorite
I’ve been a brow and lash specialist for six years now. All these things go for me too! Anyone in the service industry. I’ve recently opened my own business, in January. I’m so glad I get to set strict boundaries now! I wasn’t able to before because I was employed by someone who was just money hungry!
Omg your pale eyeshadow really pops! What primer do you use? I’m new to your channel and I’m addicted and literally love all the make up you used😍
I’m still waiting for my dossier!!!!!! Wahhh it’s been like 6 weeks. I think because all of it was pre order but I’m dying to smell mine!!!
I'm a nail tech and u are so inspiring! I'm guilty of not setting strong boundaries!😪
GREAT ADVICE YOU are FIERCE!
Hi Sam! im going to be applying at a salon, can you give me some interview tips and questions they ask?
Omg that’s so f*cked up !!! I am in school for cosmetology , this is what I am hoping to get the least of lol
If you're prepared for it and know how to establish your boundaries early on to avoid these things from happening, you'll be good!
Can you do a video doing “korean” style bangs 🥺 So many hairstylist I go to always get my bangs wrong when I show them a reference photo but now I’m at cosmetology school I wanna learn how to do them!!
For all salon hair stylist employees, have clients leave messages to the receptionist. This way, you know its the client not you who fucked up. You have the salon owner involved. make it personal. your 60/40 with salon owner, an employee with a receptionist. Always document and keep it in your files. I have situations 10 years back. I never forget and remember not to make the same mistake twice.
I LOVE that you had a sponsor for this video in particular. Look who got the last laugh! Everything always pays off, pun intended 😉🤑 so sorry that happened though. Hopefully it never happens again! ❤️
I had this happen with an extension model when I was trying to get licensed for fusion. I paid out of pocket for the extensions because I was having such a hard time finding someone to pay $600 out of pocket for extensions done by someone who was learning. To me it seemed like it wouldnt be that big of a deal to put forth the money considering I would be able to make double that doing just one full head.
She no showed the first consultation, which was on my day off but I gave her the benefit of the doubt and rescheduled her. We had a second consultation where I matched her and set the date for her to be my model. The place we were doing the training was out of town so I had to get a hotel room the night before.
The day came for the training, and I showed up at the training center with my model nowhere in sight. she blew me off again.
I tried calling/texting and I had been blocked.
So, I paid for hair that matched this woman perfectly, which would be nearly impossible to find another person to match considering the company I was training with and ordered the hair through was keeping the hair for me until the training day.
Out around $800, never doing that again.
Isn’t that how it goes?! Happens in the makeup world too, it’s like potential clients like to use you for information etc for their own personal gain, then cancel last minute because “oh, I decided I dont want makeup anymore (finds someone cheaper/got my cousin to do it for me after you’ve given them a shit ton of glam info etc), it’s annoying!
Can you please do a video on how to not burn yourself out / ways to stay motivated in our careers as hairstylist. I love your videos & inspire me so much. This is something I really struggle with just kind of getting tired of the same routine and feeling burnt out.
Yes!!! I was literally just going to record that today!
I can say a few things about this video but instead I just want to ask a genuine question: What is the difference (in terms of pay) when it comes to a trial look vs the day-of look? I assume the trial is cheaper, but wouldn't you be doing the entire look either way on both occasions or am I misunderstood? Some pls explain!
It must be great for you to transform someone to the point that they are "fighting back tears" - as you mentioned.
Wow, I can’t believe how inconsiderate some people are. I’m sorry that happened to you, but I love how you turned it into a valuable lesson. This is the first video I’ve seen of yours and I am definitely gonna sub ❤️
This story makes my blood boil 🤬 But I’m so happy to hear that this experience has made you more confident💖 I love you and your videos and I’d be honored to have my hair done by you some day 😍 I’ve NEVER done anything to my hair but I’d trust you with my life😂💖💖
WOW...just...WOW!
The text messages sounded weird. Something must have happened or maybe they couldn't afford it.
Then they shouldn’t have even scheduled in the first place...
Cher Horowitz I think it was more so a controlling parent that didn’t like the makeup she wanted and so she probably told her daughter she’s not paying for it.
New here. Not a cosmetologist, but that end message really resonated with me.
This makes me so mad. I’m sorry Sam you went through this. I hate how people don’t understand that hair/makeup stylist don’t get any money when you cancel. Also this makes other teenagers look bad. And your right it’s on her mom. But that young lady should of been more respectful. It’s called manners. I’ve never been this flacky like that. My stylist took me as her client since I was 17. Ive always been on time, appreciated her, and made sure to tip her nicely even when I didn’t have much to give. Also yes queen!!! Set those boundaries!!! If they truly want your services they will abide by them.
Exactly!!
What color was the colourpop blush stick?! Looks so pretty I want to buy now!!
25/8
Just recently came across your RUclips channel. I went to college and got my A.A degree and just felt stuck and wasn't sure what to do with my life. I've always loved hair and makeup and decided to enroll for cosmetology school this year. Praying financial aid will cover the cost and I can start in August. 😊💕
That's so awesome! Good luck!! :)
@@styledbysamvay thanks 😊
I would of done exactly what you did, because I have a good heart and I would want to make my client happy also. Total people pleaser. But I've gotten screwed over because of it.
I just bought your lipgloss. Hope its as pretty on me as it is on you lol.
I have trouble setting boundaries and really needed to hear this. Thanks Sam ❤️
We go above and beyond for people who wouldn’t even send a text or call to us. It’s so disrespectful. I feel this so hard !! It’s always these ones!!! Also how much do you charge for consultations?
There's no point saying "let us know if she sees this and gets in touch", is there?
Prom prep has become more of a big deal since I was in HS. All I did was get a haircut and blowout for prom, and I did my own makeup.
this used to happen to my old coworkers at a beauty store that starts with a U lol all the time I think they need to implement this because its a waste of your time.
Hi lovely, can I ask why you don’t require a deposit?
Would it help to use a filler before you bleach your hair?
Filling does the opposite of bleaching, so no. That would be pointless.
@@styledbysamvay Thank you. Your Awesome.
That was so awful, i am not a hairdresser or make up artist but i do hair or make sometimes on my friends cause im good at it and they like it. I do not get paid or anything like that just like it. And if someone would ask me to change my schedule and free time for them and then NOT show up i would be really pissed of. I am glad that you have established clear boundaries cause these things and behaviour are really rude and ppl should not do that. Please, respect others' time. It is as precious to them as yours.
“🤨🧐🥲..........hold let me just finish my lips really quick”
😂
Girl like I'm a receptionist (hair stylist in the making) and I even hate it when people don't come in lmao I'm like I COULD HAVE BOOKED THEM WITH REAL CLIENTS. I take a deposit I write notations for their bs they pulled when they try making an appointment again.
My dad does that too, always calls ppl by their name like every sentence. (If he doesn’t doesn’t know them, like servers, bar tenders, car mechanics)