Hey, thanks for the information in the video, however I have two more questions: 1. How often do I need to replace the AquaClean Water Filter? 2. I have bought the grease, and tablets, what about the CA6700/99 Decalcifier, do I also need to buy this for my machine, and how would I use it?
Hi, thanks for your comment. The AquaClean Water Filter for your 5400 LatteGo should be replaced when requested by the machine, which is typically after 8 filter replacements or up to 5000 cups. This ensures that you won't have to descale your machine for up to 5000 cups and enjoy up to 625 cups per filter. Regarding the CA6700/99 Decalcifier, it is recommended to use it as part of your machine's regular maintenance. To use the decalcifier, you should follow the instructions provided by your machine's display prompts. Generally, you’ll need to empty the water tank, add the decalcifier with water up to the Calc/Clean indication, and then run the descaling program as directed by your machine. It's important to use our descaler to prevent damage to your machine and ensure optimal performance. Remember to not interrupt the descaling process once started and to follow the user manual for detailed instructions specific to your model. If you have any further questions, please don’t hesitate to reach out to our customer service team through one of our Social Media channels, or the support page on our website.
@Philips Hello, How often do I change water filter ? And how many times I have to change water filter before I want to descale coffee machine ? And how often do I use oil removal tablets ?
Hi, thanks for your comment. Regarding the maintenance of your 5400 LatteGo, it’s recommended to lubricate the brew group every two months to ensure that the mechanical parts continue to move smoothly. You should apply a thin layer of grease on the piston of the brew group, around the shaft located at the bottom of the brew group, and to the rails on both sides. This regular maintenance helps in preserving the optimal performance of your espresso machine and ensures the longevity of its parts. For detailed instructions, you may refer to the user manual or our official Philips support resources, which you’ll be able to find on our website. If you have any further questions, please feel free to contact our customer service team. We’re happy to assist you!
Hello! I wanted to ask - what's the best way to actually remove the grease from different places on the brew unit before applying a new layer of dedicated grease? I bought the 5400 LatteGo 3 weeks ago and I'm getting into the maintenance part now. Rinsing it is quite clear for me and the process removes the coffee residue but the brew group itself is very greasy and the residue gets stuck to it. Like, it's greasy even in places that are not shown in the video. I understand I should not be using any soap or even a mild detergent on the thing but is there any other option to remove the excess grease before applying new one? The machine is great but I think it's becoming suspiciously louder when brewing coffee (I reinstalled the Aquaclean filter to make sure there's no air trapped inside). Can you help me? Btw the music in this video is ingenious, so calming! You should release a full version of it :)
Hi Leana, thanks for your question! No worries, we'll try our best to help. We recommend taking out the brew group from the coffee machine and rinsing it under tap water. You can then clean the greasy areas by applying a bit of pressure with a damp cloth. Usually, this should do the trick. Should you need more help, feel free to send us a video of the greasy areas on Twitter(@PhilipsCare) or Facebook(@Philips). We can then look into this further. Let us know! P.S. We appreciate your feedback on our music, and we congratulate you on your great taste! 😅
@@Philips Wowie, thanks for a quick answer! I removed a little bit of the grease using this method earlier on the bigger surfaces - I didn't want to do that anywhere near any mechanisms since I'm not sure whether it's a good idea or not. I'll send you a video/some photos on your Facebook within next few days, hope you can help me with that. Don't want anything bad to happen to it. P.S. Oh but I do have a great taste! :D That's why I bought 5400 :) But honestly, this music fits the atmosphere of enjoying a delicious latte in the late afternoon perfectly ;)
I also opened it today for the first time to clean the coffee module (2 months later, but haven't used it as much, so it's okay I hope) and it was quite greasy on the side where you had to hold the push button. I don't really want to remove that, but I was curious too if it was too much. Seems like it's okay to not touch it? I agree with the music, very relaxing. :)
Hi, Xauler. Thank you for reaching out. We'd be happy to take a closer look at how we could help you here. Could you share a picture of the part you're referring to? Awaiting your reply!
I have a question not with regards to cleaning the machine! However, it’s if you could use almond milk or only regular milk in the container to froth milk? Also, if I use ground coffee I the little container instead of beans will this mess up my machine?
Hi there, thanks for your interest in the 5400 Series LatteGo espresso machine! You can also use almond milk. The device has a special compartment for pre-ground coffee. Only put pre-ground coffee in the pre-ground coffee compartment and only put coffee beans in the bean hopper. If you have any other questions, don't hesitate to ask. Wishing you a good week!
Hello! I just purchased this great coffee machine! I also bought the Aqua Cleaner. I have questions about the frequency of the cleaning. We make 2-4 coffees daily. How often do I need to descale? How often do I need to use the milk circuit cleaner? How often do I need to use the oil remover? And how often do I need to clean the inside of the machine? Thank you so much.
Hi Constantinos, thank you for reaching out. Good to hear that you are enjoying your coffee machine. Cleaning and maintaining your machine is important of course. We recommend you to check out the following link for the periodic routine per part: to.philips/6051zrC3N. You can also find videos that can guide you how to do this. Let us know if have any other questions.
How often should grease be applied to the brew unit? Should it be done monthly or every other month? The brew unit seems to indicate that it should be done after it makes 500 drinks. Which one should I follow?
Hi Brian, thank you for your question. To improve your machine's performance, we suggest that you lubricate the brew group every 2 months, to ensure that the moving parts continue to move smoothly. We hope this helps. Feel free to reach out again! 🌷
Hi there! It's not possible to add such notifications; we're sorry that we can't inform you differently. We appreciate your feedback and will make sure to note it; thanks for sharing! If you have any other questions/suggestions, don't hesitate to let us know.
Hi there, Jennifer. Thanks for reaching out to us. In fact, the 4300 is an entry level in comparison to the 5400 that allows for a variety of 12 beverages ( 8 in the 4300). We recommend that you check out this link to select the model that best matches your preferences: to.philips/6055y3ZzL Hope this helps! 😊
Hello Zeinab, thank you for contacting us! We're sorry to hear about your issues, and would like to see how to assist you further. Would you mind reaching out to us on Facebook, or Twitter elaborating on how you're using your coffee machine, and what coffee are you making? We could then take a closer look at the issue at hand. We will await your message.
Hello, thanks for reaching out! No - the LatteGo does not come with the coffee remover tablets. You can purchase these directly on our website. ☺️ If you have further questions, feel free to message us on Facebook or X.
Hi there, thanks for asking. We like to see how we can help, but we're not quite sure what you mean. Could you please rephrase your question? We hope to hear from you soon.
Hi again! Just a reminder that we're happy to help - kindly clarify your question when you can so we can do our best to assist you further. Looking forward to hearing from you!
When I proceed to the brew group cleaning (with a cleaning tab), the water gets in the dip tray (internally) instead of going through the spouts…..whats wrong?
Hi Lucie, thank you for reaching out to us. We'd love to take a look at your issue. Could you reach out to us on one of our Philips social media channels with a video of your issue? We'll be waiting for you there.
@@Philips I’m not sure where I can reach out to you…… on your website? Anyway…. i restarted the machine after cleaning it and the problem seems solved…. If it happens again, I would like to know where exactly I can send my video! Thanks a lot for your quick response :)
Our excuses for the confusion Lucie. You can reach us on Facebook (@Philips) and Twitter (@PhilipsCare) If you ever require assistance. We're available for you there 24/7. As for your Question, we are glad that it seemed to have resolved itself. But feel free to reach out us, if you run into other issues.
Hi, when I clean the lattego with the machine I can see that during the process water gets into the milk, I thought no water could get into the milk. Is it normal? Thanks.
Hi there, thanks for reaching out! We're sorry to hear that you're experiencing issues with your machine. We would be happy to investigate this. For that, please feel free to send us a private message on Facebook or Twitter describing the matter. Hope to hear from you soon!
Hi again, how are you doing? Just a reminder that we're more than happy to take a closer look at your machine! We invite you to send us a message on Facebook (@Philips) or Twitter (@PhilipsCare), sharing your country of residence. We will then get back to you as soon as we can. Hope to speak to you soon. :)
Hello @Tiger Wolf! Sorry for the late response. Regarding your question, yes, you need to remove the filter when cleaning the water tank. Hope this helps!
Why is the quantity of drink this machine gives out so tiny? Even when selecting high quantity it gives out 4-5 sips of drink! This coffee machine is more like good for tasting different coffees than drinking coffee.
Hi, thank you for reaching out. We are sorry to read that you are experiencing this issue with your LatteGo, and we would like to see how we can help you. It could be that the pre-ground coffee compartment is clogged. We kindly ask you to switch off the machine and remove the brew group. Open the lid of the pre-ground coffee compartment and insert the spoon handle into it. Move the handle up and down until the clogged ground coffee falls down. However, if this does not resolve the issue, we are still happy to help. Please consider reaching out to us via one of our social media channels. We’re available 24/7 on Facebook (to.philips/6057zpQxx) and Twitter (to.philips/6059zpQxL). Hope to speak to you soon.
Hi there, Max. We don't quite understand your question, but please feel free to reach out to us via social media. We are available on Facebook (@Philips) and Twitter (@PhilipsCare). We will be more than happy to assist you there! Have a nice day.
Bună! Codul de eroare 2 arată că este o problemă cu aparatul și va fi necesară o verificare în service. Ne pare rău că întâmpini probleme cu aparatul și că este nevoie de o verificare amănunțită în service. Găsești lista cu service-urile locale aici: to.philips/6056RjNAk, iar în josul paginii poți selecta județul. Poți merge direct cu aparatul în service sau poți lua legătura telefonic cu service-ul înainte. Echipa Philips Home Living
It would be helpful to put all the part numbers for all the maintenance requirements in the description.
The greasing part is a bit unclear
I agree! Can they come out with a more detailed video on that!
Maybe we need to grease the pockets of Philips staff (with money) so they come out with a video dedicated to greasing this machine
Another excellent and very helpful video. Well done Phillips 👍. Other manufacturers...take note!
Hey, thanks for the information in the video, however I have two more questions:
1. How often do I need to replace the AquaClean Water Filter?
2. I have bought the grease, and tablets, what about the CA6700/99 Decalcifier, do I also need to buy this for my machine, and how would I use it?
Hi, thanks for your comment. The AquaClean Water Filter for your 5400 LatteGo should be replaced when requested by the machine, which is typically after 8 filter replacements or up to 5000 cups. This ensures that you won't have to descale your machine for up to 5000 cups and enjoy up to 625 cups per filter. Regarding the CA6700/99 Decalcifier, it is recommended to use it as part of your machine's regular maintenance. To use the decalcifier, you should follow the instructions provided by your machine's display prompts. Generally, you’ll need to empty the water tank, add the decalcifier with water up to the Calc/Clean indication, and then run the descaling program as directed by your machine. It's important to use our descaler to prevent damage to your machine and ensure optimal performance. Remember to not interrupt the descaling process once started and to follow the user manual for detailed instructions specific to your model. If you have any further questions, please don’t hesitate to reach out to our customer service team through one of our Social Media channels, or the support page on our website.
@Philips Hello, How often do I change water filter ? And how many times I have to change water filter before I want to descale coffee machine ?
And how often do I use oil removal tablets ?
Why does is my brew group so hard to get out? Video shows it done effortlessly.
Hello there, I was wondering how often should I apply grease is it once a month or is there a way to tell that it is time to grease the parts?
Hi, thanks for your comment. Regarding the maintenance of your 5400 LatteGo, it’s recommended to lubricate the brew group every two months to ensure that the mechanical parts continue to move smoothly. You should apply a thin layer of grease on the piston of the brew group, around the shaft located at the bottom of the brew group, and to the rails on both sides. This regular maintenance helps in preserving the optimal performance of your espresso machine and ensures the longevity of its parts. For detailed instructions, you may refer to the user manual or our official Philips support resources, which you’ll be able to find on our website. If you have any further questions, please feel free to contact our customer service team. We’re happy to assist you!
Hello! I wanted to ask - what's the best way to actually remove the grease from different places on the brew unit before applying a new layer of dedicated grease? I bought the 5400 LatteGo 3 weeks ago and I'm getting into the maintenance part now. Rinsing it is quite clear for me and the process removes the coffee residue but the brew group itself is very greasy and the residue gets stuck to it. Like, it's greasy even in places that are not shown in the video. I understand I should not be using any soap or even a mild detergent on the thing but is there any other option to remove the excess grease before applying new one? The machine is great but I think it's becoming suspiciously louder when brewing coffee (I reinstalled the Aquaclean filter to make sure there's no air trapped inside). Can you help me?
Btw the music in this video is ingenious, so calming! You should release a full version of it :)
Hi Leana, thanks for your question! No worries, we'll try our best to help. We recommend taking out the brew group from the coffee machine and rinsing it under tap water. You can then clean the greasy areas by applying a bit of pressure with a damp cloth. Usually, this should do the trick. Should you need more help, feel free to send us a video of the greasy areas on Twitter(@PhilipsCare) or Facebook(@Philips). We can then look into this further. Let us know!
P.S. We appreciate your feedback on our music, and we congratulate you on your great taste! 😅
@@Philips Wowie, thanks for a quick answer! I removed a little bit of the grease using this method earlier on the bigger surfaces - I didn't want to do that anywhere near any mechanisms since I'm not sure whether it's a good idea or not. I'll send you a video/some photos on your Facebook within next few days, hope you can help me with that. Don't want anything bad to happen to it.
P.S. Oh but I do have a great taste! :D That's why I bought 5400 :) But honestly, this music fits the atmosphere of enjoying a delicious latte in the late afternoon perfectly ;)
We're glad to hear that, Leaena! No rush, feel free to send us the video at your earliest convenience! 🙂
I also opened it today for the first time to clean the coffee module (2 months later, but haven't used it as much, so it's okay I hope) and it was quite greasy on the side where you had to hold the push button. I don't really want to remove that, but I was curious too if it was too much. Seems like it's okay to not touch it?
I agree with the music, very relaxing. :)
Hi, Xauler. Thank you for reaching out. We'd be happy to take a closer look at how we could help you here. Could you share a picture of the part you're referring to? Awaiting your reply!
I have a question not with regards to cleaning the machine! However, it’s if you could use almond milk or only regular milk in the container to froth milk? Also, if I use ground coffee I the little container instead of beans will this mess up my machine?
Hi there, thanks for your interest in the 5400 Series LatteGo espresso machine! You can also use almond milk. The device has a special compartment for pre-ground coffee. Only put pre-ground coffee in the pre-ground coffee compartment and only put coffee beans in the bean hopper. If you have any other questions, don't hesitate to ask. Wishing you a good week!
Hello! I just purchased this great coffee machine! I also bought the Aqua Cleaner. I have questions about the frequency of the cleaning. We make 2-4 coffees daily.
How often do I need to descale?
How often do I need to use the milk circuit cleaner?
How often do I need to use the oil remover?
And how often do I need to clean the inside of the machine?
Thank you so much.
Hi Constantinos, thank you for reaching out. Good to hear that you are enjoying your coffee machine. Cleaning and maintaining your machine is important of course. We recommend you to check out the following link for the periodic routine per part: to.philips/6051zrC3N. You can also find videos that can guide you how to do this. Let us know if have any other questions.
So is it safe to use bottled water? Pure and clean? Do we still need to use hard water thing inside?
How often should grease be applied to the brew unit? Should it be done monthly or every other month? The brew unit seems to indicate that it should be done after it makes 500 drinks. Which one should I follow?
Hi Brian, thank you for your question. To improve your machine's performance, we suggest that you lubricate the brew group every 2 months, to ensure that the moving parts continue to move smoothly. We hope this helps. Feel free to reach out again! 🌷
@@Philips Appreciate it. Thank you.
Hello Brian, we just wanted to check if you still needed any help? Feel free to reply, as we are more than happy to assist you further!
Can it possible to add a notification to the lcd every week to clean the brew group and lubricant it after 500 cups.
Hi there! It's not possible to add such notifications; we're sorry that we can't inform you differently. We appreciate your feedback and will make sure to note it; thanks for sharing! If you have any other questions/suggestions, don't hesitate to let us know.
does the 5400 and 4300 have the same amount of drink options or does the 5400 have more im trying to decide on which machine to buy?
Hi there, Jennifer. Thanks for reaching out to us. In fact, the 4300 is an entry level in comparison to the 5400 that allows for a variety of 12 beverages ( 8 in the 4300). We recommend that you check out this link to select the model that best matches your preferences: to.philips/6055y3ZzL Hope this helps! 😊
How come my coffee doesn't stay hot past 10 mins? My settings are at max. Is there something I should be doing?
Hello Zeinab, thank you for contacting us! We're sorry to hear about your issues, and would like to see how to assist you further. Would you mind reaching out to us on Facebook, or Twitter elaborating on how you're using your coffee machine, and what coffee are you making? We could then take a closer look at the issue at hand. We will await your message.
Why my philips 5400 has plastic parts and on this video clearly are metal parts?
На по някой път не ми показва кога да изпразня контейнера от къде е проблема?
Does it come with those cleaning oil capsules?
Hello, thanks for reaching out! No - the LatteGo does not come with the coffee remover tablets. You can purchase these directly on our website. ☺️ If you have further questions, feel free to message us on Facebook or X.
Hello, I'm wondering about what will happen after using 8th aquaclean filter?
Hi there, thanks for asking. We like to see how we can help, but we're not quite sure what you mean. Could you please rephrase your question? We hope to hear from you soon.
Hi again! Just a reminder that we're happy to help - kindly clarify your question when you can so we can do our best to assist you further. Looking forward to hearing from you!
When I proceed to the brew group cleaning (with a cleaning tab), the water gets in the dip tray (internally) instead of going through the spouts…..whats wrong?
Hi Lucie, thank you for reaching out to us. We'd love to take a look at your issue. Could you reach out to us on one of our Philips social media channels with a video of your issue? We'll be waiting for you there.
@@Philips I’m not sure where I can reach out to you…… on your website?
Anyway…. i restarted the machine after cleaning it and the problem seems solved…. If it happens again, I would like to know where exactly I can send my video! Thanks a lot for your quick response :)
Our excuses for the confusion Lucie. You can reach us on Facebook (@Philips) and Twitter (@PhilipsCare) If you ever require assistance. We're available for you there 24/7. As for your Question, we are glad that it seemed to have resolved itself. But feel free to reach out us, if you run into other issues.
Hi, when I clean the lattego with the machine I can see that during the process water gets into the milk, I thought no water could get into the milk. Is it normal? Thanks.
Hi there, thanks for reaching out! We're sorry to hear that you're experiencing issues with your machine. We would be happy to investigate this. For that, please feel free to send us a private message on Facebook or Twitter describing the matter. Hope to hear from you soon!
Hi again, how are you doing? Just a reminder that we're more than happy to take a closer look at your machine! We invite you to send us a message on Facebook (@Philips) or Twitter (@PhilipsCare), sharing your country of residence. We will then get back to you as soon as we can. Hope to speak to you soon. :)
Thank you!
I have the same issue.
me too. Did you solve it?@@CrinaG
Great video, do you remove the filter when cleaning the water tank ?
Hello @Tiger Wolf! Sorry for the late response. Regarding your question, yes, you need to remove the filter when cleaning the water tank. Hope this helps!
Philips ! We are stupid no like you smart ! Show us in detail how do you turn that object to know where to grease it exactly !
Why is the quantity of drink this machine gives out so tiny? Even when selecting high quantity it gives out 4-5 sips of drink! This coffee machine is more like good for tasting different coffees than drinking coffee.
Hi, thank you for reaching out. We are sorry to read that you are experiencing this issue with your LatteGo, and we would like to see how we can help you. It could be that the pre-ground coffee
compartment is clogged. We kindly ask you to switch off the machine and remove the brew group. Open the lid of the pre-ground coffee compartment and insert the spoon handle into it. Move the handle up and down until the clogged ground coffee falls down.
However, if this does not resolve the issue, we are still happy to help. Please consider reaching out to us via one of our social media channels. We’re available 24/7 on Facebook (to.philips/6057zpQxx) and Twitter (to.philips/6059zpQxL). Hope to speak to you soon.
We're still here to help. Feel free to send us a private message with the model number on one of our social media channels. Hope to hear from you.
For to tablet do we need to buy it?
Hi there, Max. We don't quite understand your question, but please feel free to reach out to us via social media. We are available on Facebook (@Philips) and Twitter (@PhilipsCare). We will be more than happy to assist you there! Have a nice day.
@@Philips i mean that does the oil remover tablet goes with the package or we need to buy It separately?
@@Philips because I just purchased one and didn’t find the oil remover tablet
Hi Max, thanks for elaborating on your question. The oil remover tablets can be bought separately. :)
Btw can i put the latte go in the washing machine?
Apare cheia și cod 2 seria 5435 philips
Bună! Codul de eroare 2 arată că este o problemă cu aparatul și va fi necesară o verificare în service. Ne pare rău că întâmpini probleme cu aparatul și că este nevoie de o verificare amănunțită în service. Găsești lista cu service-urile locale aici: to.philips/6056RjNAk, iar în josul paginii poți selecta județul. Poți merge direct cu aparatul în service sau poți lua legătura telefonic cu service-ul înainte. Echipa Philips Home Living
я варочную группу год не мыл ((((
Прошел почти ещё год! Возможно пора снова мыть)