Hi, just wanted to know if I have assigned a case to a team. So,all the member of that team can see the case and if any one of them picks up the case then what will be status of case and still that case will be visible to other members of the team or just will be visible to the person who has picked up the case.?
Hi this is Bhanu, i create a new case but i want to convert that case into work order. when i m try its showing some errors. can you please provide any solution for that.
Could you please provide the Support Tickets and Cases for Dynamics 365 Financial module video
Hi, just wanted to know if I have assigned a case to a team. So,all the member of that team can see the case and if any one of them picks up the case then what will be status of case and still that case will be visible to other members of the team or just will be visible to the person who has picked up the case.?
good high level overview..
Do you recommend that every cx interaction be a case? Or only when first contact resolution cannot be had?
Thanks for sharing it with us!
Many thanks Kris!
Is it possible to integrate MS Dynamics CRM with BMC Remedy or any other ticketing tools without making changes to code.
Hi this is Bhanu, i create a new case but i want to convert that case into work order. when i m try its showing some errors. can you please provide any solution for that.
How do you save a view? Keeps jumping back to default. Cases list view filter change.
How to add the distribution email into queue
Humongous?