MB-230 Session 1 | Dynamics 365 Customer Service Functional Consultant | Case Management Deep Dive

Master case creation, routing, resolution, and automation in Dynamics 365. Level up your skills and ace the MB-230 exam with this Day 1 lesson. #MB230 #CustomerService #CaseManagement #Dynamics365 #FreeTraining
Lesson 2: Entitlements & Service Level Agreements
Guarantee Customer Satisfaction: Entitlements & SLAs in Dynamics 365 (MB-230 Day 1)
Description: Set service expectations, track resolution times, and boost customer loyalty. Demystify Entitlements & SLAs in Day 1 of this free MB-230 training. #MB230 #CustomerService #Entitlements #SLAs #Dynamics365 #FreeTraining
Lesson 3: Knowledge Management & Search
Empower Your Agents! Mastering Knowledge Management & Search in Dynamics 365 (MB-230 Day 1)
Description: Equip your team with instant access to solutions. Optimize knowledge management and search for faster case resolution. Dive in with Day 1 of this free MB-230 training. #MB230 #CustomerService #KnowledgeManagement #Search #Dynamics365 #FreeTraining
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#MicrosoftDynamics365 #FunctionalConsultant #CustomerEngagement #CRM #Certification #ITCareers #TechTraining
Additional SEO Keywords:
Dynamics 365 Customer Service App
Microsoft PowerApps
Flow & Canvas Apps
Omnichannel Customer Service
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[@randomchica23]

Thank you greatly for these sessions.

[@ncjvan]

Thank you Hammad for creating this series. I'm working towards the certification and this is clear, concise and straight to the point.