Illegal Parker Says They Had No Choice But To Take Someone Else's Spot

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  • Опубликовано: 22 май 2024
  • #gatlinburg #everythingautos #towingandrepair #pigeonforge #greatsmokymountainsnationalpark
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    Chapters
    0:00 Intro & pickup of the Kia at Edelweiss
    2:49 How long had these illegal parks been there?
    3:18 Pickup of the 4Runner at Edelweiss
    4:41 Tow lights
    4:58 I saw the sign
    5:07 Phone call number 1
    11:55 Voicemail
    13:27 Phone call number 2
    14:59 Phone call number 3
    15:23 Phone call number 4
    15:50 Pickup of the vehicles at the lot
    23:35 Discussing the price & why we record
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Комментарии • 1,2 тыс.

  • @martyndeyoung8207
    @martyndeyoung8207 Месяц назад +221

    If they knew you charged somebody else $250, why did they think it would only be $150? :D

    • @kaycee557
      @kaycee557 Месяц назад +60

      And then show up with $600.

    • @rodrod383
      @rodrod383 Месяц назад +12

      yea I knew from the conversation on the phone they would think it was $300 for both so it was not a shock at all when he said that......but then as you pointed out once he ask and said he had seen $250 then he should have also seen $300 and known it was per car.......can't blame them for trying though and more so if they had seen the videos they should have known they needed to park in the proper spot and call for removal of those that were in their spots

    • @jaredkennedy676
      @jaredkennedy676 Месяц назад +27

      If you noticed he had partial cash in his wallet and then the rest in a completely different pocket. Looks like he was trying to hide part of the money to “act” like that’s what he heard

    • @carguy8100
      @carguy8100 Месяц назад +7

      great point

    • @user-xt3gd1fo7s
      @user-xt3gd1fo7s Месяц назад +3

      HA! Good point!!

  • @larrywhaley5223
    @larrywhaley5223 Месяц назад +167

    my dad told me if you charge $10 or $100 the customer going to bitch so charge the $100 and hear the bitching ,

    • @rodrod383
      @rodrod383 Месяц назад +6

      that is actually the truth.....if it was $10 they might just argue hoping you will not want to argue over $10

    • @margaretnash9553
      @margaretnash9553 Месяц назад +3

      😂🤣😂🤣😂🤣

    • @addylindberg7422
      @addylindberg7422 Месяц назад +7

      Your dad sounds like a smart man!

    • @rearbreed6990
      @rearbreed6990 Месяц назад +5

      Wise words 👍🏾

    • @conniem7341
      @conniem7341 Месяц назад +1

      Love it!

  • @MsJimmysgirl
    @MsJimmysgirl Месяц назад +210

    That guy stated that he wasn't trying to be an ahole, while being a huge ahole. I don't see how you remain so professional with people like that.

    • @KelleyRSmokyMThappiness14
      @KelleyRSmokyMThappiness14 Месяц назад +22

      Jeff has the patience of a saint.

    • @Writesparky
      @Writesparky Месяц назад +5

      i wonder that all the time as i watch these videos.

    • @shannonobrien9922
      @shannonobrien9922 Месяц назад +2

      ​@@KelleyRSmokyMThappiness14not ALWAYS

    • @thedreamer6930
      @thedreamer6930 15 дней назад +3

      I hope they watch this and read the comments to see what entitled a-holes they really are.

    • @Writesparky
      @Writesparky 15 дней назад

      @@thedreamer6930 Same, Same.

  • @johnnyhernandez2790
    @johnnyhernandez2790 Месяц назад +123

    WOW, wife and husband "karens"
    They dont want to be recorded, they dont want to pay $300 a piece for the tow. They should have called whoever rented them the rooms to tell them that their assigned parking spots already had somebody else parked there. Absolute idiots.
    And on top of all that this couple didnt even show up until 1pm! They were supposed to there at 10am!

  • @zimou812
    @zimou812 Месяц назад +90

    Instead of coming to get their cars, they were watching your videos and reading all the comments. You have the patience of a Saint.

  • @buckeyejen1076
    @buckeyejen1076 Месяц назад +266

    So, they inconvenience you because they couldn't get their lazy butts out of bed and make arrangements to get a ride. Talk about entitled. SMH

    • @wendiboob119
      @wendiboob119 Месяц назад +41

      Think of all the tows Jeff missed sitting there waiting for them.

    • @Gonzo614
      @Gonzo614 Месяц назад +38

      Since starting the appointments, you should also institute a waiting fee for EA for say every 15 minutes waiting time. Appointment time 10:00 AM customer shows up at 10:20 X amount of $ gets added on.

    • @tracymw
      @tracymw Месяц назад +32

      I wouldn't be surprised if they come here and argue with everyone in the comments.

    • @urmama9845
      @urmama9845 Месяц назад +26

      @@tracymwI’m currently searching the comments for them. I know they in here 👀

    • @Gigi-ww7lr
      @Gigi-ww7lr Месяц назад +28

      @@urmama9845 I think they commented under Jeff is a saint. They said Jeff is no saint. Don’t worry they’re the type that won’t let this go because they are big babies. There will be more to this story in the future.

  • @Whatamidoinghere262
    @Whatamidoinghere262 Месяц назад +126

    “We cant just park somewhere else”.
    But damn the person they’re taking the spot from.

    • @Sue650
      @Sue650 Месяц назад +19

      Yep, I agree! “But, we have children, 6 children, we can’t park down the hill” DUH! Ever heard of dropping off everyone else then just the driver parks “down the hill” and walks back…that’s what considerate not “overly entitled” people do when their spot is taken. Sheesh entitled jerks!

    • @Whatamidoinghere262
      @Whatamidoinghere262 Месяц назад

      @@Sue650 the first world problems of the entitled.

    • @Boga217
      @Boga217 Месяц назад +3

      Those kids will grow up to be excellent responsible adults.

    • @CDWAMLP
      @CDWAMLP Месяц назад

      ​@@Boga217😂

  • @PaulThomasHarris
    @PaulThomasHarris Месяц назад +34

    Jeff, if you get a call at 2:30am have your wife answer the phone and say it’s a answering service and the tow service will return your call when they open in the AM

  • @Pandora_369
    @Pandora_369 Месяц назад +201

    ❤ Jeff, you have the patience of a saint. There is NO WAY I would have sat there waiting for them for more than 30 minutes. (I am a former tow truck operator). The fact that they first of all argued with you after making you wait for over 2.5 hours is beyond unreasonable. Then, add the fact that they "miraculously" had the entire $600 is also beyond unreasonable. AND accusing you of breaking into their car is infuriating. The entitlement in that couple is just astonishing.
    Were it me, I would have gone on the other calls I had in queue, and would have returned when through. Love all y'all, mean it. ❤

    • @carlcrump8625
      @carlcrump8625 Месяц назад +1

      There is no way jelf is A saint the laugh is on jelf lollll

    • @kaycee557
      @kaycee557 Месяц назад

      It's a miracle. They didn't have any money the night before but had the correct amount when they showed up. They were trying to shame Jeff into lowering the price by repeating their BS over and over.

    • @liesh7222
      @liesh7222 Месяц назад +20

      Jeff!!! Don’t be so accommodating, they were so entitled and disrespectful!!! Waiting almost 3 hours, then they argue, try to bargain and try to accuse u of stuff….terrible people, feel sorry for the kids who will grow up to be like their selfish parents. Smh. Funny they just happened to have $600 cash 🤔 liars……

    • @scobbrn
      @scobbrn Месяц назад +19

      Maybe you should charge $50/15 minutes that you wait past the agreed upon appointment time. Our daycare charges $10/minute when people are late picking up their children 💰

    • @jameslannister8857
      @jameslannister8857 Месяц назад +2

      @@scobbrn Yea!

  • @jeffkeen2412
    @jeffkeen2412 Месяц назад +25

    Shows up almost 3 hours later and still wants to argue over the costs, then accuses you of being in his car. People don't have any problem dropping $300 while shopping, eating etc. while in Gatlinburg but when they get caught in a situation like this they lose their minds.

    • @cocofirenze
      @cocofirenze Месяц назад

      Right? They dropped AT LEAST 5K on this trip

  • @invertedangel
    @invertedangel Месяц назад +81

    him: "the earliest you could get there is 10AM?"
    you: "yes"
    him: "Okay.. what about right now?" (at 2AM)
    the audacity... and the whining that they have 6 kids to care for... they decided to have them and bring them on vacation! it's not your burden to make special exceptions... i wonder how these grown adults can be so helpless. you can't tell me there's no available taxis in GATLINBURG for 2+ hours.

    • @rodrod383
      @rodrod383 Месяц назад +10

      Jeffery would have met them there at 2am if they guy had said "yea I can be there with the cash ASAP".....but when the guy started in with the "well uh maybe well uh I need to get to an ATM and uh well an ATM and yea well uh and I will need to get the cash"......he talked himself right out of that

    • @bobmcdoggish9659
      @bobmcdoggish9659 Месяц назад +6

      Actually, in the Gatlinburg/Pigeon Forge/Dollywood area, the taxi/Lyft/Uber situation is piss poor. A couple of years ago we visited the area and unexpectedly needed a ride, and our wait was going to be 4 hours in the middle of the afternoon during the week. Thankfully, some nice person took pity on my wife and I and gave us a ride for free.

  • @zeilegirl
    @zeilegirl Месяц назад +59

    If they thought it was $300 for both, why did they get out enough to cover $300 each?

    • @shannonobrien9922
      @shannonobrien9922 Месяц назад +7

      Yeah; MYSTERIOUSLY they had sufficient cash!!!!

  • @iamrrspike7132
    @iamrrspike7132 Месяц назад +28

    I rented a cabin and had an extra spot to park. A cabin nearby had a reunion and started taking up all of our spots to park. I had to literally pound on the door to get an answer. I informed them we had one extra spot and they were welcome to use it but not both. The next night the very same thing and no one answered the door and I still did not call for a tow. I instead parked behind both vehicles and when they needed out and knocked on my door I decided not to answer the door for an hour after eating breakfast and smoking a cigar on the back porch. Some don’t care about others at all.

    • @Doodleluvnldy
      @Doodleluvnldy 15 дней назад +1

      This is great!! 😂

    • @IweinFuld
      @IweinFuld 6 часов назад

      Good story, but Jeff woulda towed you though…

  • @SheriffChuck81-qq5vq
    @SheriffChuck81-qq5vq Месяц назад +102

    "Just want to be sure everyones following the rules." After parking in someone elses parking spot when the rules said you had a specific parking spot, now the rules matter to this clown?

    • @geargirl2399
      @geargirl2399 Месяц назад +3

      Exactly! I had to go back and make sure I heard that clown right. 🤦🏼‍♀️

    • @Kifflington
      @Kifflington Месяц назад +5

      The entitlement on this guy is enormous.

    • @scottsmith1930
      @scottsmith1930 Месяц назад +6

      I still wanna know they said someone was in their single spot but they still had 2 cars

    • @SheriffChuck81-qq5vq
      @SheriffChuck81-qq5vq Месяц назад +3

      @@scottsmith1930 Are you implying they may have been breaking a second rule? 😳

  • @RealJoeySmith
    @RealJoeySmith Месяц назад +63

    Amazing that these people have never heard of dropping off the kids and a caretaker / spouse near the house, then going to find a parking spot.

    • @useranonymous1331
      @useranonymous1331 Месяц назад +5

      Thank you!! I was hoping I’d see this comment!!
      This is definitely what my husband would have done (and did), when our kids were that young.
      Having little ones isn’t an excuse to expect the world to revolve around you because, guess what? Lots of people have young children and don’t act that entitled!

    • @toddquinn2
      @toddquinn2 Месяц назад

      Common sense is bliss!

  • @beaverc2884
    @beaverc2884 Месяц назад +85

    They took my spot so I took someone else's. STOP that mentality. how old are these people ? 😡😡

    • @KelleyRSmokyMThappiness14
      @KelleyRSmokyMThappiness14 Месяц назад +4

      Agreed

    • @JuanMa2330
      @JuanMa2330 Месяц назад +3

      ​@@KelleyRSmokyMThappiness14 Same.

    • @sargassum6190
      @sargassum6190 Месяц назад +2

      I know! They seemed a little young for that entitled boomer energy.

    • @croach2194
      @croach2194 Месяц назад +8

      I don't know. But they are bringing up 6 more just like them.

    • @leslieshand4509
      @leslieshand4509 Месяц назад +5

      No, you REALLY should have called and had the vehicle in your spot towed. Problem solved

  • @kc0eks
    @kc0eks Месяц назад +68

    That guy was pure slime. Tried to mess with the pickup fee, then says he saw your videos and a price there. He earned any troubles he had this day. I'd have charged him extra for being a pos

    • @scottmichaels6854
      @scottmichaels6854 Месяц назад +14

      And he said he didn’t even have $300 cash so he needed to go to the ATM. If he thought it was $300 for both vehicles, then why did he bring $600 in cash? I agree, that guy is a POS!

    • @addylindberg7422
      @addylindberg7422 Месяц назад +4

      @@scottmichaels6854 right! He knew. I highly doubt the HOA said he was supposed to be there.

  • @MCVPhotography
    @MCVPhotography Месяц назад +65

    All he had to do was call the HOA. Easy peasy.

    • @shannonobrien9922
      @shannonobrien9922 Месяц назад +3

      He figured that out when he wanted them to pay the tow!!!!!

  • @indica113
    @indica113 Месяц назад +29

    I can't believe people call at 2:30 am!!!

  • @tracyjenkins4209
    @tracyjenkins4209 Месяц назад +8

    This man is a master diffuser of irritated parkers. His ability to do so is a pleasure to watch.

  • @84durango
    @84durango Месяц назад +26

    Guy says "I'm not trying to be an asshole after being a complete asshole, and they thought it was only gonna be $150 each, yet they magically had the $300 cash for each that they said they had to go to an ATM and get, no way in hell I could deal with people like that every day.

    • @guyray1504
      @guyray1504 Месяц назад +1

      They watched some of the video so they new what the price is.

    • @dogmom4710
      @dogmom4710 Месяц назад +3

      Any time anyone qualifies a statement such as ‘I’m not trying to be an asshole’, they are getting ready to be exactly that.

    • @danr5239
      @danr5239 Месяц назад

      Those two are complete Idiots. If they would’ve parked four cars there illegally does that automatically drop it down to $75 per car? Is this some kind of group discount? They actually think the $300 they are being charged should be dropped to 150 per car.

  • @Sue650
    @Sue650 Месяц назад +20

    Mr “I want to make sure we’re not being ripped off and that things are all legal” HE PARKED FOR 2 F’ing days in someone else’s spot…ENTITLED MUCH? … He turns up almost 3 hours late for a 10am appointment…. And he wants to make sure that HE’S being treated fairly! What a jerk!
    Plus he insinuates that Jeff has been inside his vehicle and moved his ownership!
    Plus he tries to get the 2 vehicles for the price of ONE… then admits he’s seen on-line that it’s $250 to $300 …. So why would his be $150?? 🙄🤣😂🤦🏼‍♀
    PARK IN THE CORRECT SPOT -PROBLEM SOLVED!! Jeff you have the patience of a saint!

    • @familywands1207
      @familywands1207 Месяц назад +4

      If it’s any consolation I’m sure he’s gonna see this video and read your comment. So well said!

  • @buckeyejen1076
    @buckeyejen1076 Месяц назад +54

    No way in heck would I wait on them. You are truly a saint.

    • @carlcrump8625
      @carlcrump8625 Месяц назад +2

      I asure you Jeff is no saint

    • @weskillingsworth
      @weskillingsworth Месяц назад +23

      @@carlcrump8625you must be the guy that got towed! 😂 Bless your heart.

    • @buckeyejen1076
      @buckeyejen1076 Месяц назад +7

      @@carlcrump8625 PAY TO PARK! DON’T PARK IN SOMEONE ELSE’S SPOT, EVEN THOUGH YOU THINK YOU “HAD TO”!

  • @CanadianArchaeologist
    @CanadianArchaeologist Месяц назад +9

    They might have been there 3 hours earlier if they weren't busy watching videos to try and catch you in a lie. That couple seemed to try everything to avoid paying. I bet if he wasn't aware everything was recorded he would've tried claiming damages too.
    You are so kind and patient. You even called them nice people. I hope when they watch this they feel bad for being entitled jerks. I know I would be calling to apologize.

  • @SonyaCurtis-
    @SonyaCurtis- Месяц назад +51

    I personally don’t care about the cost that you charge. That is between you and the person that parked illegally!! I find it funny that they always want to blame others for their own actions, and not take responsibility!! As you said “2 wrongs don’t make a right “. Keep making GREAT videos and helping people. That is why you and your family are doing the work that you do! Thank you Kendra for the great video editing!! 😊

  • @Oak_Hollow
    @Oak_Hollow Месяц назад +25

    They clearly knew it was each vehicle and were just trying to pull a fast one. They had watched too many videos to not know that was per vehicle. Plus showed up with plenty for both vehicles despite having to go to an ATM.

    • @scottmichaels6854
      @scottmichaels6854 Месяц назад +6

      Exactly! He said on the phone that he didn’t have $300 cash but yet he happened to get $600 at the ATM when he supposedly only thought he needed $300? He definitely thinks he’s the smartest guy in every room and he can talk his way out of trouble.

  • @buckeyejen1076
    @buckeyejen1076 Месяц назад +53

    Wait a minute! They trolled your channel and had a price of $250 for a tow but they were supposedly under the impression Jeff would charge them $150. Their argument makes zero sense. Entitled brats.

    • @heathernoelle5260
      @heathernoelle5260 Месяц назад +9

      That’s what I was saying. They knew the price, even brought enough cash for both, yet wanted to play semantics! Get outta here! They were jerks!

  • @PatrickSBellSr
    @PatrickSBellSr Месяц назад +20

    Wild - and bizarre - logic employed by these rogue parkers. And I mean WOW! We've got "Where am I supposed to park??" and "Is this a Joke?" plus all the giggling-in-disbelief in the background. And now the argument over the cost! Bless you two. Edit: AND interestingly, they seem to have the full amount of cash on hand...🤔

  • @kinsley7777
    @kinsley7777 Месяц назад +37

    had the same thing happen in Big Bear … rental on a vertical drive and 5 kids & only 1 parking space …
    dumb old me 🙄 drove up and dropped off the kids & grandma … drove back down and *walked* my tired 🍑 up the hill … Parenting 101, my guy

    • @homezman
      @homezman 3 дня назад +1

      You showed maturity. Clearly you are able to think on your feet. They, on the other hand, have "issues."

    • @kinsley7777
      @kinsley7777 3 дня назад

      @@homezman
      thanx … i just think of finding an immediate solution for a verrrry simple issue is just common sense 🤷🏼‍♀️ …
      then again, I’m a 60’s born child from New England so I was raised with common sense, good grades in school {used to get a silver dollar for very A … I only got A’s lol} church Sunday morning and the afternoon with the entire family at Grammy & Grammy’s …
      good times

  • @kinsley7777
    @kinsley7777 Месяц назад +29

    Jeff, I honestly believe you and Kristen have a verrrry difficult job …
    and I absolutely love how Covin helps with tows and Kendra does the editing … jobs are jobs, but it’s wonderful to see family members working together and making the business a success …
    ❤️🖤💗🖤❤️ love you guys !

  • @whiteboi1856
    @whiteboi1856 Месяц назад +36

    Just because someone is in your spot, doesn't give you the right to park in someone else's spot. Jeff is a patient man,more then I would be. And 300 is cheap. Alot of companies charge alot more. Great job

  • @rogermacdearmid4380
    @rogermacdearmid4380 Месяц назад +5

    And so what if your pricing has increased! Everything has gone up. EVERYTHING!! And if you want to charge Bob $100, and John $300, that’s your prerogative. It’s your business. You can’t tell me that every plumber charges the same to fix a toilet, or even the same plumber charges the same from job to job. This guy chose to park where he knew he shouldn’t have, and then expected you to take the hit for it , instead of not being lazy, and getting the car in his rightful spot removed. Karens.

  • @ronaldheitzman6446
    @ronaldheitzman6446 Месяц назад +20

    You don't need to explain you have a fair price they knew they parked in the wrong spot I have watched you for the past 3 years watching you keeps me in the loop with Gatlinburg and the bears I'm coming up for a week in May hopefully I see you this time have a great week

  • @RCleve
    @RCleve Месяц назад +8

    The fact that you don’t charge extra for after hours pick ups or for missed appts is very generous.

  • @-Skookie-
    @-Skookie- Месяц назад +5

    Amazing…this guy researched your pricing yet thinks he is paying less than everyone else

  • @xaylenbloodshyblaye1682
    @xaylenbloodshyblaye1682 Месяц назад +30

    I love it when Kristen sings. To the guy illegally parked, be glad Jeff doesn't charge for storage as most tower's do. You got by cheap believe me.

    • @robervin9107
      @robervin9107 Месяц назад +1

      So angelic. The whole family can sing

  • @OhFFsakes
    @OhFFsakes Месяц назад +19

    And they happened to bring enough to pay 600 for each...how convenient

    • @smfarrie2943
      @smfarrie2943 Месяц назад

      He also said after that on the video, you quoted one at $250. He definitely knew it was $300 each. 😂😂

  • @kimtyson7908
    @kimtyson7908 Месяц назад +3

    If he saw a review with a fee of $250 then how does he think it would only be $300 for both cars? I never would have waited 2 3/4 hours for these folks. You have the patience of a saint.

  • @laurareynolds2988
    @laurareynolds2988 Месяц назад +12

    You should have added some extra on for waiting around for hours for them to show up.

  • @stuhawk9947
    @stuhawk9947 Месяц назад +7

    Your patience is incredible, should have charged them an extra $100 for every hour you waited on them.

  • @beckyhinson695
    @beckyhinson695 Месяц назад +6

    What is wrong with people? I want my car at 2:00am but you wait on me until I get there in the morning. Y’all are so patient. Love you videos.

  • @sandragula4863
    @sandragula4863 Месяц назад +7

    Those two definitely needed a bless your heart at their departure.

  • @Followyourdreams_1
    @Followyourdreams_1 Месяц назад +13

    In our business we always called it 80/20 rule. As a standard, 80% of the complaints come from 20% of the customers.

  • @erickincer7577
    @erickincer7577 Месяц назад +10

    If I ever get towed I hope the tow company is as professional and patient as you guys Jeff. Y’all do an awesome job!

  • @MaggieDozer
    @MaggieDozer Месяц назад +33

    Good lord, if she wanted to talk on the phone, then she should make the call. "Honey, you call and find out what's going on with our towed car and I'll keep chiming in the background"

    • @donames6941
      @donames6941 Месяц назад +2

      My wife trys to chimes in when i am on the phone, and i flat tell her to shut up, and then we fight, but she looks the ass not me

    • @nelks1284
      @nelks1284 Месяц назад +1

      My husband tells me if I want to talk, I should have been the one to call!

  • @happycamper1372
    @happycamper1372 Месяц назад +6

    He thought it was $150 each and then went on to say he saw a video that was $250. 😂😂😂

  • @stevelozano9523
    @stevelozano9523 Месяц назад +5

    So if some parked in your spot, why park in someone elses spot. Call for tow to get your spot cleared. Easy peasy.
    Geez, do people not understand what an appointment means?

  • @1teammom72
    @1teammom72 Месяц назад +12

    I have a feeling we haven’t heard the last from this group. My bet is he’s going to do some checking on the rate limit for tow fees in TN. Evidently they have them wherever he’s from and think they do everywhere else too. Hope you have a great week!

  • @turne323
    @turne323 Месяц назад +4

    WOW Brother! You are a smart Man! Not many people are legal minded... "No Expectation of Privacy in Public!" Nice!

  • @laynix964
    @laynix964 Месяц назад +7

    I also love how he said he'd wait while you looked up some information for him, as if he hadn't caused you to wait there for two and a half hours.

  • @MRBC78
    @MRBC78 Месяц назад +8

    You don't need to explain Jeff, at least not to us! 😅 We're never gonna be upset with your pricing. If anything you should add 10 dollars for every call they make with excuses. Lol
    I know why you explained it though, we all know those folks are gonna watch this video and now they get to hear what you said the cost was and how silly they sounded!
    Thanks for letting us Tow Along with ya! ❤

  • @WVSniper
    @WVSniper Месяц назад +40

    It’s your property when they pick up they definitely don’t have an expectation of privacy there.

  • @lindaremillard2604
    @lindaremillard2604 Месяц назад +7

    No one told then to park two cars in the wrong spots. Why didn't they call the HOA and talk to them. When people are wrong they like to blame others for their mistakes. Keep up the great work.

  • @user-mz1kg9qd9x
    @user-mz1kg9qd9x Месяц назад +8

    You are a very tactful with the abrasive customers. Excellent work as always.

  • @sandramorris7774
    @sandramorris7774 Месяц назад +4

    As someone who is involved with Fleet transportation, I have dealt with many tow services and impound/storage fees (private and police). You guys are the most easiest and upfront to deal with. Unfortunately, too many people do not want to take responsibility for their own mistakes and want to blame the everyone else. They need to chalk it up to a not fun experience and become a little more wiser and mature. (Or they just need to grow up).

  • @moistbrandon
    @moistbrandon Месяц назад +15

    Appreciate the transparency and general respect showed to every customer. Even going as far as to blur the two individuals behind the illegal parks in this video out.

  • @RandyPollock
    @RandyPollock Месяц назад +8

    Expecting a business to wait over an hour for an appointment would normally cost you more... 3 hours later and still get the same price...that's a blessing

  • @conniemussetter1529
    @conniemussetter1529 Месяц назад +2

    People don't like to take responsibility for their mistakes. You are truly a patient and gracious man. You do know how to smooth ruffled feathers.😊😊😊

  • @jjsadventures
    @jjsadventures Месяц назад +11

    OMG these people!!!!!!

  • @ChrisShultis
    @ChrisShultis Месяц назад +13

    They feel they are entitled, what a joke they are.

  • @pklaws455
    @pklaws455 Месяц назад +4

    I was wondering if the HOA did reimburse him. I'm sure we will never know. You guys are just doing what you were called to do. You all have expenses too, Bruno needs to eat. Great video guys, stay safe.

  • @scottvolage1752
    @scottvolage1752 Месяц назад +13

    Should have charged them $89.99 an hour for waiting past 10:15 till they got there to pick them up.

    • @kayfurlano1462
      @kayfurlano1462 Месяц назад +2

      Yeppers, charge for every 15 minutes the customers are late for their scheduled appointment. You would then be able to do other jobs. The late customers are doing that on purpose so you lose out on jobs and need to be taught a lesson that azzholes will get karma!

    • @wduck6521
      @wduck6521 Месяц назад +2

      $299.99 hour

  • @dianesmith618
    @dianesmith618 Месяц назад +8

    I hope the couple watches this video and takes it as a life lesson and also to learn about your business. I have certainly learned a lot from watching. i look forward to another fireside chat. I miss those. Any live Q & A's planned in the future?

  • @user-ze7vb5cx3y
    @user-ze7vb5cx3y Месяц назад +5

    A 3 hour wait! You're way more patient than me Jeff, I'da noped the hell outa there.

  • @jonettabunton8013
    @jonettabunton8013 Месяц назад +5

    JEFF, everything you did was right. I wouldnt have been so generous calling at 2 am wanting to get it that early asking you to meet at 2 am then setting up another time you both to meet and not being there so ridiculous then argues the price and doing the stupid checking his car for damages and claiming you might have been in his car . So disrespectful . You have much patience I personally would had just told them how it is and leave it at that . They werent as nice as you claim . your a much better man than most .

  • @johnrossi985
    @johnrossi985 Месяц назад +4

    You are entirely more polite than i would have been. bless you and your family.

  • @RangerMan2002
    @RangerMan2002 Месяц назад +4

    You all are so patient with these idiots. I'd have been a smart a$$ and told them they're right that it's $300 for the tow but there's a $100 per hour charge for making me wait for you to show up past your appointment time.

  • @angiemelts2158
    @angiemelts2158 Месяц назад +15

    For anyone whining like a toddler about the price being $300. All I can say good luck if you live in the any city that has Parking Authority they will charge you for any parking ticket if not paid, storage fees,etc. I work in customer service field and must praise Jeff and Kristen for your patience and not wanting to for apeshit. How entitled must these people be to first wanting their car in the middle of the night but than doesn’t communicate when they will be at the lot. The amount of jobs that Jeff lost waiting for these people is horrible.

  • @lacysudduth6846
    @lacysudduth6846 Месяц назад +4

    Some people just will not understand what it takes to do what you do. Always remember that you are doing a great job

  • @joebufford2972
    @joebufford2972 Месяц назад +6

    If his numbered parking spot was taken, he should have called the HOA or you. And corrected the situation then. And the fact he had screenshots showing fees, then he knows it's per car!

  • @RV-Adventures-Travels
    @RV-Adventures-Travels Месяц назад +5

    $300 is a bargain. Here in Southern California, they’d pay a minimum $500. We had someone parked in our assigned space. We have signs all over that say if someone is in your space that you need to call a tow company and it lists several #s to call. The people we had towed paid $500 cash.

  • @raycardy4843
    @raycardy4843 Месяц назад +6

    I find it a little strange that when they found someone else in THEIR designated spot, they didn't call someone about it! Having said that, I totally understand why you usually 'mute' the costs part in your videos, if for no other reason than not giving any competitors that info! Take care and stay safe!

  • @lizmcburney4959
    @lizmcburney4959 Месяц назад +45

    "I'm not trying to be an a$$hole..." Hm, well, you're failing at your trying.

  • @KelleyRSmokyMThappiness14
    @KelleyRSmokyMThappiness14 Месяц назад +11

    Jeff you don’t need to explain anything to anyone. That’s your business just as you told him. You honestly have the patience of a saint. I don’t know anyone what would take a call at 2:00 am agree to meet them at 10 and set and wait almost 3 hours for them, when you probably had other things to be doing. I really wish people could take some responsibility for their own actions. Anyways Team EA keep up the amazing work and keep being the amazing people you all are! Love yall!

    • @kayfurlano1462
      @kayfurlano1462 Месяц назад +6

      I’m thinking they did that on purpose as a punishment for the tow business.

    • @kaycee557
      @kaycee557 Месяц назад +4

      What could they possibly need at 2 am for their kids? They said they were there for 2 days so all that they needed would be in their rental and not in their car. Presumably the kids are asleep at 2. Everything about those people was disgusting.

    • @KelleyRSmokyMThappiness14
      @KelleyRSmokyMThappiness14 Месяц назад +3

      @@kaycee557 I absolutely agree. Why wasn’t everything you needed for your kids already in the condo. Your kids should definitely be sleeping. Also if they couldn’t get a ride at 10:00 you know they couldn’t have gotten one at 2:00 am. There was something very strange about them.

    • @KelleyRSmokyMThappiness14
      @KelleyRSmokyMThappiness14 Месяц назад

      @@kayfurlano1462 Most definitely. But Jeff and Kristen are better than that! They are amazing people and have some many people that loved them.

    • @kayfurlano1462
      @kayfurlano1462 Месяц назад +1

      I was referring to the people parking in the wrong spot. They knew that if someone was waiting on them then the company would be losing tow business opportunities.

  • @kyrangerman519
    @kyrangerman519 Месяц назад +9

    You never need to apologize for your pricing! You have a good business because y'all have integrity and are well respected in the community. Stay safe, Y'all ROCK!

  • @ashleythegamer8552
    @ashleythegamer8552 Месяц назад +6

    Wow these people act like entitled toddlers! The amount of excuses they used was absolutely PITIFUL for 2 full grown adults; especially ones that have chosen to reproduce... I feel bad for the kids, they wont have ANY idea what accountability and responsibility look like while being raised by those two.
    Also; it was VILE the way they accused Jeff of Discriminating against them by implying that he just throws out different prices!.. TONS of things factor into the price...
    I can name at least 10 things off the top of my head.... The Distance to travel back and forth, Type of car being picked up, the weight of the car, 2WD vs 4WD, whether the emergency break is on/off, if a dolly was used, if there is a holiday/event going on, storage fee's after 24hrs, the type of terrain the car is parked on, and if its a public vs private property tow...
    That was just naming the MAIN things off the top of my head; dont get me started on taxes, employee wages, business expenses, insurance, etc...
    Between the amount of excuses thrown out and the veiled threats towards Jeff about his pricing; these two DESERVE to be on RUclips along with their $600 receipt...
    Unfortunately; i have a feeling they will be brought up again in the Everything Auto saga because they did NOT want to be on film; and then he brings up that he did his little "google investigation" on Jeff's pricing and that hes gonna come after Jeff for that...
    This type of behavior STRONGLY suggests that these people cannot accept that they were wrong and had to pay. So instead of letting it go; they are gonna try to bring down EVERYONE envolved with THEIR MISTAKE...

  • @kathyhoot7277
    @kathyhoot7277 Месяц назад +6

    Personal responsibility for your crappy actions is sometimes a lesson learned the hard way! Not your fault! Stay safe EVERYONE !

  • @antlerriverrailroad3300
    @antlerriverrailroad3300 Месяц назад +3

    That condescending little jerk. I couldn't do what you do because I would have sent him to the dentist. You should have charged another $100 for waiting over 3 hours for them. I thought they had to check out at 10. Just lies after lies. Jeff you are a Saint.

  • @Missy2Gigi
    @Missy2Gigi Месяц назад +2

    Your time is valuable, you should never wait more then 30 minutes for any call/appointment time, they can set there and wait for you at that point.
    Your prices are very reasonable, if not on the low side, so never apologize!
    We all love your videos, keep up the great work!!

  • @richardthomas1743
    @richardthomas1743 Месяц назад +9

    I was wondering when the customer asked and he was told $300.00. I thought that the customer would assume that was for both.

  • @jjsadventures
    @jjsadventures Месяц назад +41

    $300 is NOT expensive for an illegal park for people who don’t care where they park.

    • @user-ve8lb9re4u
      @user-ve8lb9re4u Месяц назад +1

      much too expensive, rip off.

    • @willjenkins4195
      @willjenkins4195 Месяц назад

      @@user-ve8lb9re4ucity I live in charges the ticket, and then tow trucks charge $500 for a police impounded plus extra fee’s after hours and $50-$100 a day for impounded fee’s. Also no other tow company I know would answer a customers call at 2am and most definitely wouldn’t sit around 3 hours waiting for you to pick it up, at least not without a fee

    • @billbrigham7514
      @billbrigham7514 Месяц назад +4

      @@user-ve8lb9re4u You're So Right! They shouldn't have to pay Anything! JEff should Pay them for the pleasure of towing their Illegally parked car.. ROFL.. Jeff is a great guy, runs an honest business. How's this? You don't want to meet him, pay him?.. Try parking where you're supposed to. Be glad the people who's spaces you parked in didn't slash your tires, Then call the HOA. Take responsibility.

    • @louisnichols4648
      @louisnichols4648 Месяц назад

      They need to charge more since he said they lost money on that one only making 600 cash and he had to wait a few hours its a rough life

    • @willjenkins4195
      @willjenkins4195 Месяц назад

      Honest say they turn down 5/6 calls while waiting on pick up. Even if those are simple tows ($150-$200 min in my area) that’s $750-$1200 they could have made

  • @Itspurple13
    @Itspurple13 Месяц назад +6

    You should charge when they don't show up on time $50 every 30 minutes they're late.

  • @loriwolfe422
    @loriwolfe422 Месяц назад +10

    Jeff, your price is fair. Some of these illegal parks are pretty nasty & people don't understand what it takes to run your vehicles, plus your time getting to these calls. Your running a business. Bless you & your family for the awesome content & videos that you put out! Stay safe out there! Looking forward to the next one!

  • @hamrad645
    @hamrad645 Месяц назад +6

    Jeff, I saw that dispute coming about the "each vehicle" coming, even though you did specify the per vehicle charge. I just suspected that these folks were going to raise that. Their attitude is like they were entitled to a two for one fee. It doesn't work that way. You had to make two trips to Ski Mountain. It's like there were several families using the one condo unit! Great video! Jeff, you are amazingly even-tempered. NO ONE should ever be calling you at 2:00 a.m. unless it's the PD with an emergency! Your pricing is your business and isn't controlled by governmental agencies. Have a nice day! May God continue to bless you and yours always!

    • @hamrad645
      @hamrad645 Месяц назад +1

      P. S. They were pretty free with messing with your schedule/work needs for the day. I think that's inexcusable.

  • @reneedominguez3633
    @reneedominguez3633 Месяц назад +22

    I love it that you are requiring appointments! You have been far too nice and accommodating to people who are sometimes mean and nasty! You should also charge $25-$50 for storage!

    • @Missy2Gigi
      @Missy2Gigi Месяц назад +2

      They should charge more for having to deal with an 🍑
      Plus, only wait 30 minutes, if you’re not there, go on to the next tow and they can catch you when you come back. If it’s after midnight, they can pick it up in the morning anytime after 9:00am.

  • @pegedey1291
    @pegedey1291 Месяц назад +19

    Blown away that they called at 2 a m ! And that they were expecting you to be "open" then change to 10a m and not show till 1246pm! 😮😮😮😮😮😮😮

    • @carolflegal3156
      @carolflegal3156 Месяц назад +2

      Because the children had their stuff (the had been there two days) in the car and what would the little devils do at 2am without their "stuff"

    • @pegedey1291
      @pegedey1291 Месяц назад

      @@carolflegal3156 🤣🤣🤣🤣🤣

    • @Ryan125y
      @Ryan125y Месяц назад +1

      If you have kids why on earth are you up at 2am?

  • @clippertalk
    @clippertalk Месяц назад +6

    He tried to go lawyer on Jeff lol 😂

  • @purplebutterfly7654
    @purplebutterfly7654 Месяц назад +11

    If the HOA is going to reimburse him, what does it matter how much it costs?

    • @Sue650
      @Sue650 Месяц назад

      I bet they don’t!

    • @tinamozingo7289
      @tinamozingo7289 Месяц назад +2

      He never said they were paying….. go back and listen. He said “they’re gonna take it up with Everything because we shouldn’t have got towed”…. He was verbally evasive.

  • @lindsayhendrix480
    @lindsayhendrix480 Месяц назад +25

    Wow, those two were a pair of entitled karens. They inconvenience the people whose spots they parked in, then want you to cater to them at two in the morning, then make you wait two hours, then try to make you give them two cars for the price of one. They probably wonder why the world seems to always be against them when they cause these problems themselves.

    • @kaycee557
      @kaycee557 Месяц назад +9

      Adulting is so hard for some people.

    • @carlcrump8625
      @carlcrump8625 Месяц назад

      I figured it up and jelf waited 2 hours it came to $300 bucks a hour I believe I could take that all day .

    • @dogmom4710
      @dogmom4710 Месяц назад

      @@carlcrump8625two hours waiting for the pick up. Then there’s the time involved in picking up two vehicles. Whatever that time is. Cost of the truck, fuel, insurances, etc. The tows could have easily cost more.

  • @wemblyrat
    @wemblyrat Месяц назад +9

    You said “xxx.” Yes and you said you would be here at 10:00 am sooooo.

  • @LocalmotionSpain
    @LocalmotionSpain 22 дня назад +2

    The real question they never answered was what was the excuse for the 2nd car? Someone nicked their spot for the first car and they stupidly parked in someone elses, but the second car wasn't even mentioned by them. Guessing they didn't even have a parking spot for that car? Keep doing what you do Jeff and don't let them get to you. Greetings from Spain (where tow fees are a lot more than $300) 😅🍷

  • @downunderfulla6001
    @downunderfulla6001 Месяц назад +6

    😂I cover the ring for my doorbell, but I don’t post it😂
    That’s your choice.

  • @HeyCoachTV
    @HeyCoachTV Месяц назад +5

    Jeff, try not to sweat it. Continue doing what you are doing. Hope everyone is doing well! Have an awesome week!

  • @rea8755
    @rea8755 Месяц назад +3

    Does anyone else put their surround sound on just to feel like you're right there!!❤

  • @katherinecominolo9190
    @katherinecominolo9190 Месяц назад +7

    Don't let this bother you. Both you and Kristin do a fantastic job of helping people who truly need your help. And honestly,
    I would have thought the pricing would be higher considering everything you may need to do to remove that vehicle.

  • @kens.3729
    @kens.3729 Месяц назад +13

    The Scary thing with this Couple is they have several Kids and Act like this out in Public. This video was eye opening and it’s a shame you have to deal with.🤪👎

  • @princessiyanna09
    @princessiyanna09 Месяц назад +32

    People!!!! Understand that other states will charge you a whole organ transplant just to get your car out. I respect Jeff price and duty noted: Pay to Park & Have Cash in hand #TeamEA

    • @stephenduncan8809
      @stephenduncan8809 Месяц назад +1

      And some will only give you a $50 ticket and offer free parking through out the city.

    • @princessiyanna09
      @princessiyanna09 Месяц назад

      @@stephenduncan8809 True

  • @dianemartel5205
    @dianemartel5205 Месяц назад +4

    Interesting that he claimed you said 300, but, all the same, they came with 600. He’s a liar and can’t tell time.

  • @rrnelsonjr
    @rrnelsonjr Месяц назад +2

    One thing people don't realize is the cost of replacing the equipment is factored into the rate. No piece of equipment will last forever and has to be replaced with a new one someday.

  • @derek4073
    @derek4073 Месяц назад +5

    He need's a stroller at 2 am, your child needs to be in a bed at that time not a stroller.