Such a lovely man. Yvan has changed the industry. Passion is super important especially when it's 100° outside, your mobile, and your tired and sweating and hurting.
I could listen to Yvan all day. I love how he keeps it simple. I’m in the process of stocking less products and be more efficient. I enjoy the turn around on a vehicle and the customer’s reaction with what you have done to their older vehicles.
Ivan is correct about detailing being a customer service business. But I would like to add is that it is our responsibility to educate our customers and show them what is good and what is not. One customer might be really happy with their coating over swirls, but they show it to their friends and they think it’s crap and will never go to your business. With that being said, you have to have a level of work that all your customers love in order to grow that business. Remember, good news travels fast and bad news travels even faster.
I started out a year or so ago and I literally knew nothing except for what I learned on RUclips. In the very beginning there were multiple jobs I did where the customer was not happy with my work but I stayed humble would admit my mistakes and willing to make it right. Customer service is key along with having integrity. We all start from somewhere. Yvan has really helped me out when it comes to the business side of things. Wanting to be a entrepreneur not a detailer.
If there's anyone who is able to command attention and has that monumental level of respect its yvan lacroix. I've learned so much from him. He has such passion and he just makes detailing better. And he has and continues to help others grow. This is a great video coming right from the master of efficiency!
To comment on Ivan's last thought about how we love shinny things. I've always said that driving a fully detailed or clean car is so much better than when dirty/swirled. Not many understand that. I don't wash my weekend car as much as I used too, so after driving it for a couple weeks or 300-400 miles, after I wash it, i just feels different, more connected to the car and more enjoyable. Great video!
I feel the same way! I enjoy my car so much more when it's clean, I love the way it feels to be in a well maintained car. It's like the clothes you wear, it's a part of who you present yourself to be to the world
We hear lots of talk about coatings and polishing, but I would think most customers want the interior to look new. Be interesting to hear more from the detailing veterans on how this intertwines with customer service, profits, and how we can improve and capitalize on them. Yeah it’s not as cool as a shiny car but it’s very important to the daily driver.
Thank you for this, its an amazing video and a pleasure to listed to Yvan! Let me tell you my story... I used to work in a dealership AUDI and JLR dealership. I can say that in AUDI new cars that I prepared were almost spotless with minimal scratches (company was very strict about this ) and when I had time I would always put a quick wax on a car to give it at least some protection. Also as I was in charge of the New Car Showroom and I tried to put quickwax or even my own personal wax (that I payed for) on car there. This was my personal decision as it was not company policy to put any kind of protection on cars but I was very proud and loved doing it. I would even visit other dealerships in the city on my days off to see other Showrooms and compare them to mine and I tell you what -mine was by far the best looking. However later I switched jobs and got a job in a JLR dealership. While JLR cars are almost double the price, the situation there was, and sadly still is, chaotic. All cars, new, used etc. are washed by a wash tunnel absolutely destroying the paint. and while I tried to change things I could not because I was against a guy who worked there for 3 years and had absolutely no love for cars (didn't event have a driving license or even write) and would became aggressive to any word of change. I would do my best to make new cars as best as possible but it was nowhere near what I would call acceptable for a car with a JLR pricetag. After 7 months I saw that situation was hopeless and to avoid an incident I quit. So yes, most dealerships and people that get new cars don't even notice stuff we detailers and car lovers do.
I want to know what does it take to get Yvan to come to my shop and run a training with me and fellow detailers in my area. What does it cost. That would be a dream come true
On my October 10 until 14th vacations, I visited Salt Lake City, Provo, Ogden, Orem, Sandy and Jordan where I met with Mr. Bill Crawley at Lithium. Wished could have met you too.👌👍
@@HawkProDetailing 👌👌👌yes, I was there first time in 1981 and then on 1992 when my youngest brother entered BYU and last time for his graduation on 1997. My parents have been there many times too since my youngest brother married and lived there for like 5 years, then they moved to Puerto Rico, had their 3 children and are now living in Florida for the last 10 years. We have several friends and family from Puerto Rico living there too who I visited. My two nephews (his sons) are studying at BYU too.
Was not fair to even mention Matt’s dislike for Graphene. Matt is more on the enthusiast side of things unlike Yvan who has been in the business for a long time and worked at a company that developed their own coating. Not to mention his consultation work to other coating brands. Matt is the guy that found something he likes and continues to use it and is hesitant to change. The better question would have been to get Yvan’s thoughts on why the big name brands (ie Gyeon, CarPro, GTechniq, Optimum) are not considering any type of graphene oxide coating. On a side note I’ve used many Graphene coatings from professional to consumer and they work well. They are not the answer for water spots and I noticed no difference between graphene or SiO2.
Greetings, maybe they won't publish it as their formulas have graphene because they have already moved on to another compound and are perfecting it, and they will soon announce it, for example sonax and Carpro with Sic = sio2 +tio2 + carbon, the latter being in the words of Sunday graphene, and if I'm wrong can you guide me...
Teflon has a long history of failure in the detailing industry, it’s been around a long time, goes away , then is brought back just to go away again. Graphene oxide I don’t think will go away until something better comes along.
@@Detailers-Business-Academy I understand that viewpoint. I'd heavily suggest some hands-on experience with UndrDog though before making up your mind. It's transformed a lot of businesses since launch and I think it deserves a proper seat at the table.
![Eminem - Temporary (feat. Skylar Grey) [Official Music Video]](http://i.ytimg.com/vi/ZaK9Wi5ho0o/mqdefault.jpg)
This guy helped me to get rid off of many products I did not needed
Same
Thank you for the interview Nick!
Back atcha!
Such a lovely man. Yvan has changed the industry. Passion is super important especially when it's 100° outside, your mobile, and your tired and sweating and hurting.
Thank you
I could listen to Yvan all day. I love how he keeps it simple. I’m in the process of stocking less products and be more efficient. I enjoy the turn around on a vehicle and the customer’s reaction with what you have done to their older vehicles.
Thanks to Yow Alfred who change the industry in better. He still produce the best Graphene for detailers out there. Artdeshine is the leader now
Now I really see why Nick chooses to work with Yvan. He's a detailing wizard!
Yvan in some glorious HD and sharing nuggets of wisdom. Can’t ask for more. Appreciate what both of you guys do as far as detailing education goes!
Thank you 🙏🏽
Thank you.
Well said, I couldn't do it better.
Ivan is correct about detailing being a customer service business. But I would like to add is that it is our responsibility to educate our customers and show them what is good and what is not. One customer might be really happy with their coating over swirls, but they show it to their friends and they think it’s crap and will never go to your business. With that being said, you have to have a level of work that all your customers love in order to grow that business. Remember, good news travels fast and bad news travels even faster.
I started out a year or so ago and I literally knew nothing except for what I learned on RUclips. In the very beginning there were multiple jobs I did where the customer was not happy with my work but I stayed humble would admit my mistakes and willing to make it right. Customer service is key along with having integrity. We all start from somewhere. Yvan has really helped me out when it comes to the business side of things. Wanting to be a entrepreneur not a detailer.
I love his message that what we truly provide is a customer service experience
This was a very good interview, thank you
I look forward to meeting Ivan one day since he is such interesting human being . The Zen of detailing by Ivan
He really is...watching him work is very zen for sure. Stress free, fully comfortable ... you feel like you're in good hands 🙌🏼
Thank you
If there's anyone who is able to command attention and has that monumental level of respect its yvan lacroix. I've learned so much from him. He has such passion and he just makes detailing better. And he has and continues to help others grow. This is a great video coming right from the master of efficiency!
To comment on Ivan's last thought about how we love shinny things. I've always said that driving a fully detailed or clean car is so much better than when dirty/swirled. Not many understand that. I don't wash my weekend car as much as I used too, so after driving it for a couple weeks or 300-400 miles, after I wash it, i just feels different, more connected to the car and more enjoyable. Great video!
Thank you
I feel the same way! I enjoy my car so much more when it's clean, I love the way it feels to be in a well maintained car. It's like the clothes you wear, it's a part of who you present yourself to be to the world
We hear lots of talk about coatings and polishing, but I would think most customers want the interior to look new.
Be interesting to hear more from the detailing veterans on how this intertwines with customer service, profits, and how we can improve and capitalize on them.
Yeah it’s not as cool as a shiny car but it’s very important to the daily driver.
Great interview and great questions!
Thanks!
Thank you for this, its an amazing video and a pleasure to listed to Yvan!
Let me tell you my story...
I used to work in a dealership AUDI and JLR dealership. I can say that in AUDI new cars that I prepared were almost spotless with minimal scratches (company was very strict about this ) and when I had time I would always put a quick wax on a car to give it at least some protection. Also as I was in charge of the New Car Showroom and I tried to put quickwax or even my own personal wax (that I payed for) on car there. This was my personal decision as it was not company policy to put any kind of protection on cars but I was very proud and loved doing it. I would even visit other dealerships in the city on my days off to see other Showrooms and compare them to mine and I tell you what -mine was by far the best looking. However later I switched jobs and got a job in a JLR dealership. While JLR cars are almost double the price, the situation there was, and sadly still is, chaotic. All cars, new, used etc. are washed by a wash tunnel absolutely destroying the paint. and while I tried to change things I could not because I was against a guy who worked there for 3 years and had absolutely no love for cars (didn't event have a driving license or even write) and would became aggressive to any word of change. I would do my best to make new cars as best as possible but it was nowhere near what I would call acceptable for a car with a JLR pricetag. After 7 months I saw that situation was hopeless and to avoid an incident I quit.
So yes, most dealerships and people that get new cars don't even notice stuff we detailers and car lovers do.
Yvan talks about passion for cars and detailing ... something we have in common for sure
Thanks for the various topics in the interview. Yvan has a very practical view of business and life, so refreshing
I didn't realize you're neighbors with Fieldcraft Survival. It looks like beautiful country!
Awsome interview🔥🙏
Thanks!
King of Shine All!
Awesome video guys! Very up front and honest answers to some very good questions ⭐️⭐️⭐️⭐️⭐️
Thanks Luther!
I want to know what does it take to get Yvan to come to my shop and run a training with me and fellow detailers in my area. What does it cost. That would be a dream come true
Friend him on fb and send him a dm. He's a great guy and that's what be loves to do is educate so I'm sure you could work something out!
On my October 10 until 14th vacations, I visited Salt Lake City, Provo, Ogden, Orem, Sandy and Jordan where I met with Mr. Bill Crawley at Lithium. Wished could have met you too.👌👍
Did you enjoy utah?
@@HawkProDetailing 👌👌👌yes, I was there first time in 1981 and then on 1992 when my youngest brother entered BYU and last time for his graduation on 1997. My parents have been there many times too since my youngest brother married and lived there for like 5 years, then they moved to Puerto Rico, had their 3 children and are now living in Florida for the last 10 years. We have several friends and family from Puerto Rico living there too who I visited. My two nephews (his sons) are studying at BYU too.
@@1stfrompuertorico568 nice! I love it here
Queeeeeee platica masas enriquecedora me encantó saludos a los dos desde el salvador centro america
Was not fair to even mention Matt’s dislike for Graphene. Matt is more on the enthusiast side of things unlike Yvan who has been in the business for a long time and worked at a company that developed their own coating. Not to mention his consultation work to other coating brands. Matt is the guy that found something he likes and continues to use it and is hesitant to change.
The better question would have been to get Yvan’s thoughts on why the big name brands (ie Gyeon, CarPro, GTechniq, Optimum) are not considering any type of graphene oxide coating.
On a side note I’ve used many Graphene coatings from professional to consumer and they work well. They are not the answer for water spots and I noticed no difference between graphene or SiO2.
Matt is A Jerk. Talk about "Ego"
Greetings, maybe they won't publish it as their formulas have graphene because they have already moved on to another compound and are perfecting it, and they will soon announce it, for example sonax and Carpro with Sic = sio2 +tio2 + carbon, the latter being in the words of Sunday graphene, and if I'm wrong can you guide me...
Is Graphene why you don't like new Teflon-based coatings?
Teflon has a long history of failure in the detailing industry, it’s been around a long time, goes away , then is brought back just to go away again.
Graphene oxide I don’t think will go away until something better comes along.
@@Detailers-Business-Academy I understand that viewpoint. I'd heavily suggest some hands-on experience with UndrDog though before making up your mind. It's transformed a lot of businesses since launch and I think it deserves a proper seat at the table.
He doesn’t like anything that’s a competitor to his new ventures. Another Pam the advertiser
Graphene coatings aren’t real graphene, it’s a byproduct of making graphene that’s put in coatings and wax
Yeah he stated that in the video.
Graphene oxide
@@miscellaneous5215 I didn’t watch the video 👍🏻
Matt M Disagrees 😆
Nothing wrong with that.
No it’s not. It does nothing without a sio2 base. End of story.
graphene is not an active ingredient in coatings lol
1st