UHaul Rental Nightmare - Why You Should Never Rent From U-Haul! Beware!
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- Опубликовано: 27 авг 2022
- If you're considering renting from UHaul, you may want to reconsider after hearing my rental nightmare. You won't believe their business practice regarding rentals.
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#uhaul #rental #uhaulcares #rentaltruck #nightmare #rentalnightmare #uhaulrental #horrorstory 
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A great video warning the public about a company that just does not care
Thanks for watching, Harriet!
Explain
@@Jackaljr02 I think the video explains it clearly.
Uhaul gave me a damaged truck and tried to charge me 500$ for the damage. I had proof of the damage there before. I sent evidence and they still tried to charge us. Disgusting business practice. They are scam artists
Thanks for watching, Go Madethis!
Their trucks also tend to smell like urine.
U-Haul deserves this criticism and more. The kind of people they hire care less about your time than a fast food worker
Thanks for watching!
Mental Note: If I ever find I am going to be moving in the tuture, I am going to have to be sure I have enough money set aside to just buy a trailer outright rather than try renting one!!!
Ha ha ha… Thanks for watching, Mary!
I’ve had a similar experience. The people who work there couldn’t figure out how to honor my reservation and were also just rude. It was the worst customer service experience if my life.
Thanks for watching, Djdhl _!
That’s shocking Jim , it’s all about the money with these big companies now and that’s sad and as for these so called customer agents they shouldn’t be in the job and would be much more suited to picking potatoes in the rain and alone..happy to hear you finally got things sorted my friend 👍. Phil.
Thanks, Phil!
I am currently going through a similar situation. I confirmed a 15' box truck and ended up having to drive over 600km (round trip) in order to get a 26' truck due to limited availability. Normally I have zero issues with U-Haul and every other time was perfect.
A summer full of medical issues, life with 2 small kids, and tight deadlines forced me to go through with the costly move. Thankfully they are not charging me extra for the larger truck, or to pick it up a day earlier, however I will have to pay more in gas. This maybe my last time with U-Haul.
Thanks for watching, Brad Wade!
We're having a nightmare also. Got the 6 by 12 trailer in West Texas. Day 1: I got to Salt Lake City and one tire blew out in the middle of I-15. 2 hours later, repair guy comes and replaces it. On the road again and when filling up in idaho, checked pressure and it was half of recommend. Filled it up and stopped in Dillon Montana for the night. Day 2: decided to stop at the travel center in Butte Montana to make sure all tires were up to pressure. Filled up the driver side front, then went to the back one. Filled out up and then the front blew a hole and is completely flat. Still have further to go.
Wow. Insane. Such poor quality and service. I hope you don’t run into too many more issues.
@@JimORearsWackyWorld just had the tire switched and pray the rest of the trip goes issue free
I wish you safe travels.
Thank you Sir! Very helpful to equip me with some skills on how to confront unprofessional treatment in the near future.
Thanks for watching, Simon Effendi!
I went to pay for a storage and truck rental that i reserved online. The rude and hostile manager told me, that just because i reserved it, doesn't mean its available. So no storage unit for me and the truck was at another facility. And i was charged another $10 on my card as soon as i reached the parking lot. Oh yeah, the 1 month free storage is a bulllshit lie as well.
Thanks for watching, The Matrix! Typical shenanigans from this company.
Same thing just happened to me even tho your video was a year ago but this happened to me yesterday and I’m loss I don’t know what to do anymore 😢
Thanks for watching, Sognikan! I’m sorry to hear this happened to you.
YOURE RIGHT! SIR THEY WRONG TRYING TO MAKE YOU DRIVE 200 MILES OUT YOUR WAY TO DO THEIR JOB. YES SIR YOU RIGHT! THEY SHOULDVE BROUGHT ALL SUPPLIES FOR YOUR SCHEDULES THEY KNEW THEY DIDNT HAVE YOUR SUPPLIES
I'm a used car dealer. When I started 7 years ago, I had 400 bucks to my name and a few hand tools. Being flat broke, any car I got, I had to tow because it wasn't moving on its own power. Every Thursday, Friday, and Saturday the UHaul Auto Transports would be harder to find than a 5 legged unicorn, other dealers were snapping them up to move their inventory. I got to be pretty good friends with the guy I rented from the most, and he would reserve a trailer for me, and if I didn't need it, I'd promptly call him and he'd rent it out to the next guy. His wife developed cancer, he closed up shop to look after her. So the day of the auction, I'm looking to reserve a trailer. There was another UHaul shop, local, just down the street. I go to reserve the trailer, but the guy says I can't unless I'm certain I'm going to use it. He won't allow me to cancel if I come back from the auction empty handed. I ended up with 1 car from the auction, and I immediately called to rent the trailer... it's unavailable. So I'll take whatever is closest, and the closest trailer was 70 miles west of me. I went ahead and drove 70 miles to get that trailer. I get there early, that shop wasn't open yet. While I'm sitting there waiting for them to open, I'm looking on my phone to look up the business to see hours of operation, when I see the reviews. Complaint after complaint after complaint that they were charging people for damage to UHaul equipment that was pre-existing, or in some cases, non-existent. One of the comments suggested that one should take photographs of the equipment with GPS tags on, and then texting the pictures to one's self to document the condition. I had to wait until they opened because I didn't know which trailer would be assigned to me. Once I was assigned a trailer and the associate was hooking it up, I started photographing the trailer, which drew the ire of the associate who demanded that I stop. I wasn't snapping pics inside the business, or encroaching on the associate's personal space in anyway. We were out in the parking lot, and I stood at a distance where I could optimally photograph the trailer. I did get to snap the rest of my pictures when he left to get parts. He was hooking up the trailer and was ready to send me on my way and never noticed that one of the lights didn't work, and that one of the tires has no tread. When I pointed it out, he demanded to know how I knew that one of the lights didn't work. I pointed out the torn wiring that was dangling underneath. At least he didn't question me about the tire, but of course it would of been hard to argue when the steel belt was fully exposed. Didn't look like the tire was worn out. I'd say that the tread just fell off the tire. It looked like an orange after having the peel removed. It was still round and holding air, but I wasn't about to ride on that. At that time I had almost 100 UHaul rentals, but that would be my last rental. I bought my own trailer after that. I liked that I didn't have to worry about trailer theft (quite the problem in my area), not having to worry about having a secure place to park it, but after that experience, I figured that seeing to my own trailer would outweigh having to deal with this again. In the end, it worked out. The UHaul auto transport is only limited to a wheelbase of about 135 inches, so the biggest I could tow would be like a full size SUV or a regular cab pickup. Extended cab with a long bed was a no-go. My personal trailer doesn't limit me to such anymore.
Thanks for watching, John Davis!
Uhaul is the Dollar Store of truck rentals.
Ha ha ha… Thanks for watching, @runfayalife!
Same thing happened to me. I ordered a certain size from certain spot but when I went to the place the guy told me call dispatch. I couldn't get the size I wanted and actually had to get a smaller van size because it was a out of state move. Some uhual areas don't want you to take the uhual van out of state
Thanks for watching, nycas 21!
We don’t send cargo vans one ways and if there’s a pice of equipment that’s not safe we won’t rent it and if we have our equipment get stolen we can’t give u the truck we don’t want they will either give u smaller or bigger for the same price depending the situation
@@Jackaljr02 None of the things you mention even apply to what is being said in the video.
I will never give Uhaul another dime. Worst customer service ever.
Thanks for watching, @gregloy5790!
Happen to me the other day, asked for a 20ft luckily it was only another city over about 9 miles away but was only able to get a 15ft
Thanks for watching, w.avy.af!
I’ve had one good and one bad U-Haul experience. They are shady, I swear they cheated on the mileage, claiming the odometer read “Y”, when it really said “X”, I showed them this and then they claimed that it the extra charges waived only applied when the odometer read “X” on certain “blackout dates”. That was my bad experience.
My “good experience” was a polite/friendly agent, fair/honest billing, and a truck that actually didn’t smell like urine. Sadly that place went under new management and the second time became my previously mentioned “bad experience”. Perhaps it was just that particular location’s new management that was lousy?
Thanks for watching and your comments, Princess Marlena!
It looks like the customer setvice, roadside assistance and insurance is really bad at Penske compared to UHaul. Any idea?
For example somebody reported that the truck broke on the highway and Penske took more than 12 hours to send somebody to help even after making calls every 30 mins.
Also on Penske’s insurance: if something breaks like a side mirror, they will take a couple of weeks to fix and charge you for loss of use for many weeks even when u bought insurance from them. Their insurance covers only damage and not loss of use.
I’ve rented from Penske once and did not have any issues. I had no issues with the truck so I’m not sure how their response time or claims work out.
U-Haul is the grayhound of the truck rental. Penskee has some sweet eq and even budget truck rental will give you a much better experience
Thanks for watching, @genmdse!
there's a UHaul location around every corner where I'm at. So, I've never had anything like this. That makes me not want to rent from them again though
Thanks for watching, @UnblockedOne2!
I've never had an issue. I've rented a good half dozen times in 15 yrs. it's always been quick and easy... Even better when they added people to pack the van.
Thanks for watching, Larissa Brewington!
Same. I'm renting their 26' truck today
Not the price Shady Hiring practices during the pandemic,Stealing Customer information,Literally Ask Me My Social Security Number over phone 😢
Thanks for watching, Jonathan Smith!
I've used uhaul 20ish times over the past 25 years with absolutely no issues except 1 truck that was super old at the time.
Thanks for watching, cappuccinobear!
I had a uhaul driver that was high run me off thr road, wrecked my car. waited 2 months for insurance
I’m sorry that happened to you, that sounds annoying and stressful.
Thanks for watching, Franco Ceddia!
No surprise or shocking of a U-hell experience. U-hell is a culture with a lot of bad people who work just below Mr Shoen.
Thanks for watching, Grant Clarkson!
I have rented uhaul trucks several times and never had an issue.
We were going to use UHAUL. Now we are not! Would have been nice if you recommended an alternative.
Thanks for watching, Eric Sando!
Haha the idiot even replied to your comment and still didn't provide any recommendations. What's worse is that you're on the Internet asking a question that you can so easily look up yourself. Just a couple of oafs
Damn that sucks.
Thanks for watching, Jun Boo!
Lmao its like 2k for the smallest uhaul to move a couple states away. Fuckkk that. Also the "certified uhaul dealers" are so sketchy sometimes. I went to one to get myn, it was a smoke shop, with one lady tweaked out who didnt know how to hook any of the old rusty equipment up. Ya that a good idea set it up at a fuckin smoke shop. ....
Thanks for watching.
DONT EVER RENT from a dealership! I work at UHaul and beleive you me. Dont trust it, no matter how coercing it might sound no matter that timing pickup or drop off time. YOU WILL MOST LIKELY BE OVERCHARGED REGARDLESS IF YOU SCHEDULE AT THEW OFFICIAL CENTER OR UHAUL UNOFFICIAL CENTER. NON-ACTUAL EMPLOYEES aka a "dealership". They work at that business and are only working for that specific business only. Their profits are what matter most to be honest! The dealers 90% of the time could care less about the UHaul customers. It's like they dont give af about their side business because that is what being a U-Haul dealer is!!!!!!!!!! You have to actually CARE about the the customer's needs!!!!!
Because uhaul don t have a lot equipement in the whole north america because company like gm or ford they can some amounts of trucks or vehicule
Thanks for watching, will monsta!
So sorry you had to deal with that, Jim! I've rented a U-Haul van only once, right after Hurricane Katrina, and they were the most awful inconsiderate people I've ever dealt with. We never used them again, for ANYTHING.
Thanks for watching, Drew!
I am a U-Haul dealer and want to clarify. (1) when you made the reservation it clearly states on the reservation the they CANNOT guarantee your PU location. Why? Because customers do not return equipment on time and at the correct location. (2) when you see a dealer with lets say 20 trucks and trailers, only 20% of equipment is ONE WAYS, 80% our IN TOWN rentals and must be returned to the original location. (3) It could very well be the case
You have 1 job… to have rental units available for people who want to rent them. Other rental companies have no problem guaranteeing they will have vehicles available. Figure it out and do better. If all the other companies can do it, you should be able to also… especially when you have a months notice of what is needed.
Again… just like UHaul… blame the customer. The customer didn’t do this right… the customer didn’t do that right…. Take some responsibility as a company and stop blaming everyone else for why you can’t reliably run a business model that Penske, Ryder, Budget, and others have no trouble doing.
Again… all I hear is you blaming the customer. Any company that can’t take responsibility for their problems is not a company to deal with. You may want to check out the comments. This same thing happened to a lot of people at different locations. This confirms it is a company problem, not a customer problem. Also just like a UHaul employee… all you want to do is argue. You’ve posted 20 times on this thread all blaming customers. Perhaps your corporate office would like to see these interactions as well? You’re not doing the company any favors with your finger pointing.
Why do the trucks smell like urine? Or vomit, in some cases?
@@princessmarlena1359 because people piss, poop, and barf in them. U must have got one not pooped in
Wonder if it wouldve done this had you called the location directly
Thanks for watching. I did actually call the location directly, as well, but they stated they just do what the central office tells them and they have no control over anything.
How is being on the phone with customer service qualified as a "Nightmare"
Watch the video again because it’s clear to everyone here that you have a comprehension problem.
@@JimORearsWackyWorld 🤣🤣🤣 go call someone about it
Another example of your comprehension problems… the video says I did call someone about it. You’re not the brightest bulb, are ya? Perfect UHaul employee.
@Jim O'Rear's Wacky World! lol I'm still not the one who complained about getting the right equipment at the right time after I made nothing but problems for some poor Customer Service Rep
The rep wouldn’t have had a problem if the company did the one job they have to do correctly. Cause and effect, it’s called. You’re providing another fantastic example of how UHaul cares for the customer… by constantly arguing with them. Please continue, though… the RUclips algorithm loves to increase the distribution of a video them more interaction that it has. You’re helping spread the incompetence of the company to a lot more people!
Always enjoy a one-sided story from a Karen. Since I have used U-Haul a couple of dozen times over my 64 years and never had an issue, why would I give your singular, unproven story any credence. Answer is simple Karen, I don't.
Read the comments, cupcake, and you’ll see I’m not the only one. So much for your theory. 🤦🏼♂️
@@JimORearsWackyWorldcringe
Well he was clear that it was HIS experience, and that HIS experience was terrible. Literally stated that at the beginning of the video. This is no different than a customer review
I think dudes are called Daren or something.
post the phone numbers you called
Hence read the small print before you sign anything
I love U-Haul! ❤ I've rented trucks, trailers, they are the best!
UBOX
Sounds to me like U-Haul found you a trailer in the same town as you wanted. Also it clearly says on the screenshot of your reservation that it was your "preferred pick up". I think maybe you just didn't have an idea for a video this week so complained about your own mistakes.
Blaming the customer again for UHaul failures? Typical UHaul. They never do ANYTHING wrong.
@Jim O'Rear's Wacky World! more accurately you created problems for yourself and overreacted and then got mad at people just trying to do their job.
I did exactly what a customer is supposed to do… Reserve a trailer from a specific company for a specific date at a specific location. Just like renting from any other company. UHaul just can’t deliver and doesn’t understand what a “reservation” is, unlike all of its competitors who can deliver what they advertise. Perhaps you need to read up on what a reservation is and stop blaming the customer. Again… typical UHaul. They don’t take responsibility for anything. And the more of you that post ignorant comments like yours, the more people see how true it is that UHaul blames the customer for not being able to run their business properly. Please prove that some more for us. Tell us again how it’s the customer’s fault UHaul can’t deliver.
@@JimORearsWackyWorld and at the end of the day. You got your trailer.
@@JimORearsWackyWorld imagine saying customer service reps are reading from a script when they're citing company policy. 😳 🤣
If you read the contract none of this would of been a suprise
The contract doesn’t say anything about having to drive to a different city when you have specifically reserved a location. Is vehicle rental basics beyond your comprehension?
@@JimORearsWackyWorldExactly, don't call it a reservation....if nothing is actually reserved.
So there are two sides to every story. I can tell you first, just because you ask for a supervisor doesn’t mean the company has to transfer you to one. This is a common misconception. Two, when you setup the reservation they also told you at the time that they would have to call you to schedule and confirm where you will have to pickup from. This means that their locations all around the area are fully booked up but they are gonna do everything they can to get you with equipment on the day you needed it. Three, why would you call back over and over again if you know you are gonna get the same info. Just cancel and find another company. There are a few in that area and I looked. Please remember that there are two side to every story. Oh and they didn’t hang up on you. I can guarantee that you are one of those people who act like they are hot s&$? And talk down to people. That would have been the only reason they would have canceled you and then hung up. U-Haul will try all they can to help but if you are a rude or mean customer or talk down to a rep or sup they will cancel your reservation and hang up. You wasted so much time trying to make U-Haul do what they told you they just could not do, when you could have called budget or another place. Another thing, they would have told you at time of booking that 30 days out is very far from reservation day in the moving world and it’s hard to make sure that this equipment will be there because of all the other orders between then and now, which again I know they told you. I really hate how people don’t listen to all the information that is given to them and just push for reservation to be done quickly. You know you were told all this, plus it’s in the contract which I encourage everyone to always check everything you are signing or any info sent to you and read thru it. I’m sorry you went thru all this but you wasted so much time trying to change something that will not change and instead find another solution. If it can’t be done just because you puff out your chest and say you need to fix this that it will be fixed. Customer service people are doing everything they can to help you. Everyone please remember that before reacting to a customer service personnel like myself. Not saying I work for U-Haul but I definitely know their system and this story has a lot of holes in it from my point of view. Like I said….two sides to EVERY story. Have a good day everyone!
Nothing you’ve written changes the fact that UHaul made a promise they couldn’t fulfill. Their only job is to rent equipment and if you can’t provide that equipment that was reserved well over a month in advance, then you’re in the wrong business. Also, you can’t guarantee they didn’t hang up. You were not on the call. This was a complete failure by a company who had one responsibility… provide a truck at a particular location that was reserved well in advance. Rental car companies do it all day long with absolutely no issue. This should not have been an issue either, since UHaul is in the same vehicle rental business.
Ummm, no. This happened to me yesterday. Pretty much was told my truck wasn't available, but I could get a smaller truck for more than my reservation was for. I asked how I was going to get all my stuff moved, and he interrupted me to say that that's what I signed up for. There was nothing else they could do for me, and then asked....well, you want this truck or not?
That's NOT a reservation because nothing was actually reserved. And it's sure not customer service.
People have one bad experience and say “don’t blah blah blah with this company”. Listen, it was one bad experience you had that is atypical of UHaul. They couldn’t be a billion dollar company if they were consistently bad….
You could always install the hitch yourself and go buy a trailer for $18,000 and do it yourself. Oh wait, you can’t? Uhaul was able to make moving affordable. Crazy.
Uhaul isn’t my favorite company by any means, but I’ve never had an issue. I just understand that people don’t return stuff when and where they’re suppose to and not everything is allotted to being a One Way.
Most companies understand that 1 bad experience can lose their customer for life. That's the reality that UHaul, and obviously you, don't understand. Plenty of other comments here That are the same. So, yes... one bad experience matters.
Exactly. People who complain like this clearly never owned or had their own business or created anything to be of service for other people. Nothing is 100% perfect.
You are why we can’t have nice things
Correct. UHaul IS why we can’t have nice things.
No clue what your talking about, I rent from u haul all the time and never had a problem.
Pay closer attention to the video and maybe you'll get a clue of what I'm talking about. You rent from them for multi-state travel "all the time?" What are you running from?
You clearly don’t know how to read a contract from u haul hahahahah
Or the contract was clearly misrepresented by the UHaul agent. Hahahahaha
Guy is upset because U-Haul Black Listed him. U-Haul does not want nor need your business. Seams like you love leaving Cry Baby reviews
Not blacklisted at all. But I have blacklisted them, as well as many others have. 😁 If you can’t provide the service you advertise, it’s time for you to close up shop. And it’s “seems,” Genius, not “seams.” We’re not sewing here.
I remember the first time I rented from U-Haul in the late 80's. I needed to rent a truck. They told me the amount and said it's $200 deposit and we refund the amount when you return the truck if no damage, unusually dirty, and gas is replaced. I said ok. I started to give the associate 200 cash and she said we don't take cash for deposits only cards???? I told her I don't use cards if I have the cash. She said, I'm sorry sir but that's our policy. They want your card number so if there's any damage, they can charge your card and you are stuck at least temporarily. All you have to do is call your card company and tell them you didn't authorize the charge and by law they won't get the money. Of course even if they don't get their money they still have a record of where you live and your name. Anyway I went to one of their competitors gave a cash deposit with no problem. U-Haul, it's not just a job it's an adventure. I also heard these days by the time they charge you all the fees which they have to show upfront on the rental agreement a 19.95 a day charge if going 50-250 miles will cost somewhere close to 300 dollars.
You are correct. It’s totally ridiculous.
I'm starting to think this dude is under the influence of some type of drugs. If he thinks u hauls that outrageous then I must be a meth user Because I have not ever heard of anything from you hall like that before for as long as i've been using them for the past 30 years always been $19.95 plus tax and still no issue with them till this day And that's coming from someone who's moved from los angeles california to detroit michigan
Perhaps you haven’t read some of the comments from others that this is how it works with UHaul. Apparently they’re all on drugs too. 🙄🤦🏼♂️
@@JimORearsWackyWorld I have and I see half the people disagree with you so quit making immensely cause your wrong and everyone els are correct so go to smoking your drugs or whatever you do also if you really feel that then quit using uhaul your the retard still using them.
Half but not all. What’s your excuse now? And before you call someone a “retard,” learn basic spelling… such as “you’re,” Genius. 🤦🏼♂️ You may want to wash your ears, too, because you don’t listen very well. It doesn’t say I’m still using them. You’re really not too bright, are ya?
@@JimORearsWackyWorld Obviously you did say you were using them so go back and check your video jack
@@SkynetCryptoTech-Webnett Clean your ears. Used them once. Continue to show us how intelligent you are.