I have been happy with my Yakami Skybox for several years. HOWEVER, recently a crack appeared in the top of the box. From the get go, they did everything they could to deny the claim. Nothing had hit the box, it must have been the temp change from Texas to Colorado mountains. They stated that I must have the receipt, I dug through my email and found it. Then they said, send them pictures of the damage/crack. I did. They stated that I had to send pictures of the box on top of the vehicle, made absolutely no sense. But OK I got it out and put it back on the car and reattached it, sent multiple pictures. Then they said, send pictures of the inside of the box, OK I did. Then they said send more pictures of the exterior of the crack. OK I did. Response, there is abrasions to the exterior, no there were not. I said I want to escalate the complaint and take it in for inspection, so they could see there were no abrasions. Yakima's response, sorry there are no facilities for that, claim closed. They did offer a 15% discount on another purchase, NO Thanks I'll buy Thule maybe they will honor their warrenty.
would love to see the comparison again including the new NX16
2:33 the flatter floor of the CBX boxes is such a smart feature
I have been happy with my Yakami Skybox for several years. HOWEVER, recently a crack appeared in the top of the box. From the get go, they did everything they could to deny the claim. Nothing had hit the box, it must have been the temp change from Texas to Colorado mountains.
They stated that I must have the receipt, I dug through my email and found it. Then they said, send them pictures of the damage/crack. I did.
They stated that I had to send pictures of the box on top of the vehicle, made absolutely no sense. But OK I got it out and put it back on the car and reattached it, sent multiple pictures.
Then they said, send pictures of the inside of the box, OK I did.
Then they said send more pictures of the exterior of the crack. OK I did.
Response, there is abrasions to the exterior, no there were not.
I said I want to escalate the complaint and take it in for inspection, so they could see there were no abrasions. Yakima's response, sorry there are no facilities for that, claim closed.
They did offer a 15% discount on another purchase, NO Thanks I'll buy Thule maybe they will honor their warrenty.
Cool story thanks for telling it here
Just bought a rocketbox 14. Let’s hope it lasts
Are the Torque limiting knobs available on the Skybox NX 16?