American Visiting Finland
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- Опубликовано: 3 окт 2024
- Ever wonder what Americans may be expecting when they visit Finland? I gave a talk on customer service from an American perspective to a group of students studying tourism. The number of Americans visiting Finland is growing. For Finnish people interacting with American tourist, it is a good idea to know how they are used to being served. Even if you don't deliver the same service, it can't hurt to find out.
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#customerservice
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As a Finn living here but visiting USA regularly, the quality of food here in markets and restaurants should be a talking point. The average level of freshness and tastiness of food here is unattainable in USA even if you pay big bucks.
@affidavid5730 now that you mention it, I am particularly fond of berries and mushrooms in Finland. Those are not things I would normally eat in the US.
Very true. Thomas DeLauer made a good video about the high quality of European food in general compared to USA. I recommend everyone to check it out.
@@krakulandia thanks for the tip. I will check it out.
Because in America we are forced to eat fake over processed food. We have this thing here called Monsanto. 👿
What was missing from the list was that we in Finland like punctuality. That's one thing Americans could take home. If you are not there five minutes before the scheduled appointment, you are already late.
@ytMFOS I still struggle with that one. We like to be fashionably late.
I think American tourists still appreciate recommendations even if the activity is already widely promoted. Getting a recommendation from a trusted local helps because sometimes we (Americans) are skeptical of recommendations we see online. It's nice to have that confirmation from someone in your hotel or restaurant
@dahnyet what you see online is not the best service or product, just the best at marketing (in my opinion). By the time you figure that out, you are already on your way home.
I first visited for work ... a whirlwind of meetings and escorted drives around. I loved the country so much that I wanted to see more. So I visited again and brought a friend this past August. I will be back again, this time I want to bring along my husband - I've even been house hunting and I have found one but it won't be available when I want to retire🤣 but becoming familiar with the different areas is really my goal. I also hope to return for more work. Though I am Canadian currently living in Scotland I'm sure my needs are different as the arts and sailing are my focus.
Any specific type of sailing, lakes or coastal archipelagos or more out on the sea?
@christinedowney say more. Which parts of Finland call to you? Where is the house located?
@@laterlife2931 I stayed in Helsinki but traveled from there- it was so reminiscent of the area of Canada in which I spent most of my childhood it was really like going home! The house is located Barösund? It is my dream home...now to figure out how to make it all affordable...I really want to explore further north and my husband is an archeologist so he would want to know about all that. I would love to sail the archipelagos -it would be endless exploration!
@@just42tube lakes and archipelagos would be my choice. The introverted culture really appeals too! I love being in my own world/head while exploring.
@@christinedowney
People see what they expect to see. If you expect stereotypic behavior, you'll interpret and noticed many things as a proofs of it, even when its just your own explanation for your observations. They might have other reasons for their behavior, but that you can't know.
The same applies also to the assumption that people are very homogeneous and families, groups, neighborhoods couldn't have their own subcultures, which have context dependent behavioral norms.
Are you aware of Savonians, a Finnish tribe.
The stereotypical Savonian is talkative, easy-going, jolly and humorous, occasionally even to an offensive degree. Traditionally, the Savonians have often been considered to be "sneaky" and "mendacious." However, recent research has shown that this infamy is largely due to misunderstandings caused by the traditional Savonian social indirectness.
This reminded me about a golf course managers description of an ideal American golf visitor.
Tourists have arrived on a cruising ship and are on only a brief visit to Helsinki. Wife has gone shopping and husband is willing to pay good price of a green fee and other services for the opportunity to escape and to play a round of golf. 😊
The title of the video used the word visitor, but the content was about a subsection, tourism - people on short vacations.
Though I admit, most points are generally the same also for other kinds of visitors in similar situations.
I have had contact almost only with Americans visiting Finland on business trips. Their preference of using their time and sometimes interest can be different from typical tourists.
Americans in their work-life don't have much time for slow tourism, visiting places and living there for some time to learn how life really is in different cultures and palaces. Most people aren't so interested either. Some short stereotypical summary is enough and easy enough for most.
But some can afford to take their time and experience life. They don't just visit to take a tourists peek of some attractions or something.
@just42tube that's interesting. I hadn't really though about Americans visiting for work. I agree that when working, most people just want to get in and out. Everyone American visitor I know came for holiday so they were a bit more curious.
@@laterlife2931
Think about a person visiting Finland perhaps even regularly working in academic positions or business.
They might spend a week or more at each visit. They will know local people so they can't escape experiencing sauna with them etc.