I bought a new Sony lens and after some time it was not autofocusing properly it was under warranty so i went to Sony service center, after some time they called me to pick up the lens, when i went there and got the lens i was surprised to see that it was not the lens i gave them to repair instead it was a brand new lens, when i asked them they told me that they were not able to fix my old lens so they are giving me this new lens as a replacement. And everything was for free no service charge, no hidden charge, nothing. Since that day i am using most of the electronics from sony (Except my phone which is Samsung).
I had the same experience with Sony. My flash stopped working. They sent me a brand new one right away. Didn't even pay for shipping. The customer service was great and the process was super easy.
Samsung is also a great company. I had an SSD in my computer fail and they replaced it with a new one. That's how companies need to treat their customers.
I had a PowerShot G5x Mark II and the LCD screen stopped working. It wasn't under warranty but instead of fixing it they wanted me to buy a refurbished camera. I was going to use the pop up view finder. My friend passed away and his family gave me his entire Nikon DSLR system with cancer so I sent in my PowerShot to KEH for a trade in and they fixed it and sold it in a week for $730. They gave it an excellent rating. Canon never tried to fix it. I would have kept had I known it was easily fixable. So I was with Canon for almost 25 years starting with the Rebel 2000 and now I am exclusively Nikon.
I've never dealt with Canon but once when I needed a sensor replacement on my Nikon Pro DSLR they had me send it to Sweden (I was in Denmark) and sent me a loan to use whilst it was being fixed. Only a couple of weeks it took if i remember right. Very good service from Nikon Nordic. Same with Sony Nordic. I was asking about the A9ii once and they offered to loan me two bodies and two prime lenses for testing. They drove a couple of hours to my town to deliver personally and I ended up having them for 3 months. Had to remind them I still had them and ask if they ever wanted it back! They were all super friendly and accommodating. I was considering the C70 and haven't heard anything negative about Canon Nordic so I'm not that concerned.
It’s sad to hear this case come up more and more. Sorry this happened to you. It took me almost a year and 4or5 tries to get my R7 fixed (and eventually replaced because of a faulty sensor). The service tickets would come back as user error. I shoot C70 as well and am contemplating the switch to Sony because I constantly feel left high and dry when I need customer support.
@@spencertorok FYI, Sony did the exact same thing to me and I ended up switching to Canon because of it. Had issues on 3 separate cameras and on one, Sony unplugged the LCD and left out a few screws on my A74 and said it was due to corrosion.
@@On_Fly_Mediathe thing is,,, when all brands are shit, u use the best product intead of emotional relation toma brand, u use a canon bcz u like it and started with it bla bla,,,uuse a sony bcz it s the best, then breaks fuck it buy another one
I had the exact same issue with my 70-200 (autofocus worked, manual didn’t) and I think they wanted $1200+ to fix it. I said no thanks and they sent it back. Repairs can take parts and time, but that just seemed really excessive. I’ve also had to send in the clamshell for my c300mk2 in twice because the hot shoe mount broke, and it was like $350+ to fix each time if I recall. It broke a 3rd time but I just live with it now. Really unhappy with their customer service.
@@AnthonyRodriguezzwhat canon did was unacceptable and I understand not wanting to waste any more time on it but by giving in you set a precedence and convince canon that they have all the power to screw the rest of us. All you really had to do was threaten Canon with small claims court. Corps hate that because the reality is it would of cost you under $100 to file a SCC claim where they as a corporation would have had to hire a lawyer and pull a company representative from work for an entire day to appear in court. It would have cost them too much. Anyway that’s what I threaten corps who refuse to abide to the rules and it works like a charm all the time. They would have handed you a new lens pronto.
I use canon but used through MPB. They have always sent good stuff at fair prices. Canon has always tried to say I need the newest stuff, I am not paid.
Had the same issue with my C70- took it to Costa Mesa Canon, they said they fixed the issue, and it was still there. This happens with two separate issues- one under warranty, one my own fault. I learned from the first time to put in the notes that a supervisor will evaluate all fixes, otherwise I would file a chargeback with my credit card company for false repairs. And they did that, they had a supervisor check out my repairs (also took an R5 there). I think their cinema department has a guy who just is incompetent and pretends to do the work, but they cannot find out who this guy is.
We cannot experience such kind of aftercare in Japan. The support provided in Japan is reliable. But if I had the same experience I would sell all gear.
I don't get it. Why not just lawyer up? They are out there for a reason. You would easily have won, especially if it was written. Not only would you have had your gear fixed or brand new, you would have received compensation from not being able to make money. The crazy part about it all, you wouldn't have to even battle it out with them, the lawyers would. They would even have to pay for the lawyer fees...
I’m really sorry to hear this happened man. Currently I only have one camera body (Sony A7 4) and I use third party lenses. I couldn’t imagine what it would be like having to go without my gear for so long, worst, to get back something in a worst condition than I sent it in. I believe their issue lies within their repair team. I’m not certain how Canon does it but I used to work in customer support for a tech company (🍎) and when a device is broken we’d send the repair request to the technician etc and they’d determine cost (although they shouldn’t have charged if something was indeed promised to be covered). I hope you didn’t have to face anyone that was rude or that’ll be even worst. But all the best on the new camera body! Sony’s been great so far.
I had a similar situation with the Panasonic s1. After many emails and eight months of correspondence, I got my camera back. However, even now it has flaws after the repair. The manager of the store where I bought a panasonic camera said: The bigger the company, the longer everything takes.
I am in the market for my next upgrade. Have used Nikon for 1.5 decade and thankfully never had any issues which demand service. Now I am in the market for next upgrade with better video features and Sony was the obvious choice. I know Canon is the no. 1 camera company but never considered them as an option because of their closed lens mount ecosystem coming in the newer cameras. After zeroing down on Sony, suddenly Lumix S52X came in the horizon out of nowhere and I am like 90% settled onto it since it has some features which I imagined in my next camera but did not find in any Sony or Nikon. But now feeling scary about their durability and reliability being a relatively less popular brand compared to the other 3 giants. I am a firm believer that If I need to visit service station for the camera in it's lifetime then its already a bad product. So I would like to know about the Lumix camera quality in the long term as well as how repairable they are in the aftermarket and how is the quality of their authorized service along with warranty fulfillment promises.
I think Panasonic will do you just fine. It’s a “small” camera brand, but not as a whole (they make appliances, gadgets, and stuff). I would also like to own Lumix cameras, but in my country, Lumix is not that popular. Lumix cameras are more expensive and rare here. So if you live in USA or Japan, then repairs in the official service centers or aftermarket would be less of an issue.
Image quality wise, Lumix cameras are not bad! They have been making cameras for decades. Also their full frame cameras uses the L-mount. So expect great quality lenses from Panasonic, sigma, leica, etc. i’ve never owned a Lumix camera before (I want to), but watching ads and youtube reviews of the s5ii/x, durability should not be a big issue
I feel your pain brother. I went though the same thing with Fuji. Bought the OG GFX 100 as soon as it came out and wouldn’t you know it, mine ended up being defective. Long story short, I fought with them for 3 years and until I successfully sued for full reimbursement. And the kicker is they let me keep the camera! 😂 Well, I took the money and bought a Komodo and haven’t looked back since. The ones of us who fall in the category of having to deal with these types of nightmares need to be more vocal. We’re paying way too much money not to hold these companies accountable. Salute to you. 🫡🏁
Interesting that reports of Canon service can be so varied. Hear about some shockers like your experience and other customers having a positive experience. Perhaps it comes down to the competence of management & technicians at the different service centers.
reminds me of the time when i sent in my 3000€ wacom display tablet for warranty repairs (which tbf did not cost me anything in the end) but it took over a year to get a working unit back, after they replaced mine with faulty ones 3x and at some point even refused to acknowledge it and refusing to fix it. sometimes its just sad how out of luck you are if you arent a big name they are afraid of.
That’s a really painful story… such things vary in each location/country. In my country Canon has a third party service center, which works well, but it is very expensive. I have a story with a Leica-Panasonic AF zoom lens. I had the zooming mechanism jammed and took it to two service centers for quoting. Both said it will cost 250 USD. Than I checked the internet and found out that this was an issue with a whole series of these lenses and I even found a video, showing how to fix this. I followed the video and I was shocked. The only issue was a loosen screw inside the lens. And it took me 10minutes to repair it. An experienced guy who repairs lenses would do it in 2-3 minutes. So they charge 250USD for 3min. of work and tell You that it is a complicated issue. Many service centers behave like this and it is a shame.
This kind of service is absolutely appalling. You should tell those clowns to repay you the rental fees or even sue them for risking you loosing more money! 😡 Nothing gets me more furious than greedy companies customers service people that sit on their butts and do absolutely nothing to help their clients.
My first few cameras (film) were Canon but when I went digital I went with Nikon. I have been toying with the idea of upgrading to mirrorless thought I'd go Canon as I keep hearing that Canon has better color definition but after hearing that the new Canon cameras are not allowing use of 3rd party lenses (Sigma, Tamron, etc) and now after hearing your experience I think I'll scratch Canon off the list.
in my country Canon support is the same. I had issues with my 7D after I bought it, and they said it's because I installed magic lantern on it, which I didn't.
Going for 7 weeks waiting for my c70 to come back from Canon, after the screen hinge started to act up. Only after a lot of complaining and threatening that i would use my right to revoke the purchase contract did i get a reaction from Canon. It seems they will now, after more than a month with no response - be able to provide a replacement camera until mine is repaired. I doubt i will ever buy a canon camera again.
This is horrible because tons of people pay warranty and never got cameras broken so canon has free money but when they have to repair stuff that requires money the suddenly broke AF... smells like a scam
I have a R6mk2 and R5c and all RF lenses. I was going to switch to Red but now that Nikon bought them I don’t know what to do…. Storie like this make me not know what to do other than just hope…
Yikes. And I thought Canon Europe was bad. I had an issue with my customer account and had to exchange 35 (!!) emails with them because they kept pretending not to understand the issue and kept proposing nonsensical solutions, like "register to our newsletter to get the data that we're holding hostage back!" (???). In the end I had to escalate this to GDPR-compliance authorities to get this resolved. Mad. Treating customers like garbage does not breed brand loyalty, Canon!
I’ve had similar experience with them. Good to know this is not an isolated incident. And that definitely prompts me to reconsider all my investment i made in Canon.
Bro I just had an issue with Canon. My camera feel from my tripod at church and I didn’t notice any issues. So two months later I sent it to Canon because the monitor was a little loose. I was told I would be covered and a few days later I get an email saying that the repair would cost $1100 for a scratched ND! I called an asked how could that be when I had no issue with the ND. I asked how do I know the tech didn’t scratch it. I then got an email saying that my monitor repair wouldn’t be covered cause there’s a dent so I politely told them send it back I can deal with a scratch and a bent monitor mount but I can’t deal with $1100 bill. Smh
@@AnthonyRodriguezz I’m writing corporate and see what they say. I think Canon may have been a little upset that i sent in the C70 in a Sony Fx3 box 😂😂😂
Ouch man. I feel for you, being at the mercy of customer service for something that should have worked in the first place! I had a somewhat similar experience with LG for an expensive 27" Mac monitor. They kept sending it back to me defective - 3 times. Took about 6 months to get it repaired. Actually, now that I think about it, I created a webpage on Squarespace documenting the issue with photos and product name etc and sent it to LG. I wonder if that had any influence in them eventually replacing the monitor altogether.
This is an awful story, glad you shared it and I wish you the best moving forward. Does anyone have an opinion on which camera company has the best customer service…. I’m in the UK, but North American and other world opinions are welcome.
Imo Lumix has had the best customer service. It could also be because I’m a RUclipsr and I’ve made videos on their cameras before but from what I’ve also heard from other people, they’ve also hd good experiences.
Great video! How did you grow super fast? I have a channel about filmmaking and it might not be as high quality as yours but I have been trying to grow for three years and I only have 280 subscribers. Do you have any tips?
Tbh I can’t put my finger on it. I just try and put out content that I myself would want to watch and I don’t try and be somebody else… I’m just myself. Maybe that’s why 🤷🏽♂️ My one tip is focus on your title and thumbnails and be engaging in the first 10-15 seconds of your video. Keep practicing and make what you are truly passionate about!
My experience with Canon cameras/lenses is that I never EVER had to use any kind of customer service. I've been using their products for 20 years now, and ever had 1 issue.
did you join any of their silver gold platinum repair plans? One of my colleagues who's a photographer spends $200-400 per year to be part of that program and he gets rush service, discounted repairs etc and anyway his experience has been nothing but top notch. Maybe the cine division is different though?
@@AnthonyRodriguezz Well true if it was under warranty then they should fix it for free, but I'm not totally sure of your situation, other than you said they told you they would do it for free then all of a sudden didn't and even then sent back with not fixing the issues at all. So I'm left wondering why they'd offer to do it for free if NOT under warranty, and then just not do anything to it. So makes me think photo and cine have different repair groups. Also pretty much all the companies have a pro repair plan with a subscription...just like business insurance, its a cost of doing business and knowing you get priority and discounted service on the gear you count on.
@@whiterock1865 if they said they were going to repair the camera and lens AND the lens was recently sent in for inspection and repair two months prior without that issue, it needs to be repaired. They gave false promises, delayed the process and cost me a good amount of money. I would’ve never sent it in if I knew this was going to happen
@@AnthonyRodriguezz Totally agree with you, they need to backup what they said. Just really weird and counter to my colleagues experience so just trying to figure out their major malfunction...
I think this might be key - I’ve never called for repair work without being redirected to use CPS (the low end $100 option). CPS has fast turnaround and the paid plans cover some of the shipping . Full sensor replacement there and back took less than a week under CPS. Separately, look into getting reimbursed from your credit card company if you bought the C70 or lens on a major card. Visa for instance covers you for extended warranty support beyond the manufacturer . For instance , I spent $100 for CPS (one time right before the repair) and $400 for my sensor repair and Visa reimbursed my claim for $400 as they had extended my warranty two extra years for using their card
thats a shame that they did this but even as a hobbiest photographer I have a secondary camera on stand by for the off chance my T7 goes belly up on me and yes the EOS T series is a fraction of the cost but if this is your job I would reconmend a back up camera even if its a few years older so you don't have to pay rental fees and you have something ready even if your main fails during shoot. I plan to stop using Canon after I am done with the T7 when they announced they are killing the EF mount and not letting 3rd partys make any more RF lenses, as a Sigma lens user thats what sold me on sticking with the EF mount this long.
Sorry to hear about the poor service. Not that it would have helped but I'm curious, were you subscriber to the Canon Professional Services Membership?
When I started to get into digital DSLR photography in the early 2000s, Canon was beginning to market their cheap consumer models at Wal-Mart. Regardless of how good their top-tier models might be, I immediately crossed them off my list because I didn't want a person passing by to see me holding a Canon and think, "oh, cheap Wal-Mart camera". Maybe that's being petty, but I was happy with my initial Olympus E1 purchase, then on to Nikon for nearly two decades and now I really like the Fujifilm XH2s I just bought.
That is why I stick with sony. Their customer support is amazing especially if you pay for sony pro membership. You pay for membership and while your camera is being repaired. They give you a free rental.
@@AnthonyRodriguezz I hear you. I have accepted that customer service is a problem. It works better if they replacing what you bought. Repairs are always tricky
I just switched to canon and have had no issues. Was with Sony and went through three A74’s for a number of issues. I sent on in when it would instantly show an overheating message and they returned it say it was corroded inside. When I got it back, it wouldn’t turn on so I decided to open it up and the LCD was unplugged and was also missing a few screws. They all such I’m sure but Sony repair shop is untrustworthy and have yet to acknowledge the issue I just explained.
Servicing my gear through CPS has been nothing short of exceptional. Sorry to hear about your experience. If you ever do go back to Canon, CPS is a great way to get your gear serviced/repaired and have then send you a loaner body/lens while your gear is in the shop. That way you stay gear-ready for projects. They’ll even send you flagship bodies if they’re available.
So sorry to hear that man, hope that they will get back to you after this video. What is so special with the C70 that your FX6 or S5 could not handle? I really hope that this kind of shenanigans happens only with Canon Customer Suport, but I have a feeling that Lumix and Sony will behave in almost a similar fashion😢
My experience with Lumix has been personable and amazing. The c70 just has that “sauce” the image SOOC was just incredible. Also the 10 stops of ND were just great!
I understand the resolve but I think it’d just be petty at that point for me to not use a camera that’d make my life easier because of a bad experience. Mind you I wouldn’t hop on it right away! I’m sure Panasonic is cooking something really good for 2024
I went digital it 1998 with a Canon based Kodak DCS5 and quickly discover it was incapable of getting a decent red. I was stonewalled for six months before they sent two managers to show me what a dork I was, that was when the realised the camera sucked. You would not believe the lies they told when they realised the extent of the problem, even denying there was a fault. My budget went from £7,500 to £25,000 before I had a camera that worked. Later I bought a Fuji pictography at a trade show, as it was expensive they said they would do a deal, last years demo version for £1,500 less, sorted! Only a year later I had to call out an engineer, he said the unit was 15 years old. At the moment I am pissed of by the way Canon mirrorless screw up focus accuracy with Sigma lenses.
I've used Canon for years but have never had to contact customer service as I've never had a fault or failure, so I can't really comment. I did think about going to Sony solely due to price and capability, however I remembered the problems I had with all Sony products I ever bought in the past. This just goes to show my age, but I had a Walkman, CD player and DVD player and all failed just outside of warranty. In all instances Sony refused to repair or replace the items. So, for me, no matter how good Sony cameras appear I don't trust Sony.
You may be a Chad or Tyrone, but you are not a Ken (male version of Kare). Those are expensive items and we the customer is not usually sitting a million bucks. Give them hell, let Canon you are going to buy Sony. That should irritate them.
This is the reason I left Nikon and switched to Canon back in 2017. Nikon held my camera hostage for 3 months and refused to own up to a known problem on their end. Thank goodness for consumer protection laws. I ended up getting a refund from the vendor I purchased the camera from and I have been a canon shooter ever since
Fun fact they use a 3rd party company for repairs. They are branded as canon but it’s not truly canon. It’s one of the worst parts of own canon gear is getting it fixed.
🤔 I don't necessarily know how much I believe this? I've talked to Sony reps before, and even they agree that Canon customer service is better. Maybe this was specific to call center stuff and not repair wise? It's sad to hear this story, and I don't wanna discredit this story, but it seems really odd :/
I mean… I have zero reason to trash a company and make up stories about their poor customer service. I don’t shoot with canon anymore and it would mean nothing to me if they were to reach out now and try to rectify the situation. This was a canon issue as a company. If you scroll through the comments you will discover many others that are coming out the woodworks saying they have experienced the same issues. This also isn’t my first time having these kind of issues with Canon… this was just the last straw and definitely the worst
@@AnthonyRodriguezz it just seems really odd for a company so large so go through and do this and to talk to so many people up the ladder ESPECIALLY since you have written proof it should have been free and documenting the entire issue. this can cause huge back lash and technically is so many people are coming forward it could lead to a lawsuit case about unjust repairs from a manufacturer. Since you no longer have canon it really isnt your problem or anything and as you said not much they can do to make it right on your end now but I just cant help but feel as if they are better than this? IDK i could be very wrong they are a larger rather greedy company overall so it doesnt fully surprise me something like this could have happened but I'd expect a better out come
@@thomasfrommars946 I expected better as well 😂 It was not easy making this video but I felt it was necessary and many people were hounding me to make it so here we are 🥲
@@AnthonyRodriguezz You might be the same as me where like you said you love canon and the look and I think they have MASSIVE potential to take over the market and honestly crush sony but they keep holding back and now with lack luster support that makes it tough :( Since you have Panasonic though I heard they are amazing especially with firmware updates and the likes . I hope to see a review from you when they come out with their next camera which because of their new patent and rumors should have a built in VND system!
Your story make me nauseous as I am deeply invested with Canon. I am not sure that I can sell my Canon gear for a fair price though…. I hope that Canon will try to win you back by sending free equipment or something. Sorry sir.
never had an issue that turned into another issue always doing nothing less than the best, the price tag takes in consideration these things and it's the case for all manufacturers so it's not fair for any manufacturer to do what canon in your example did, I mean they got paid for it upfront why do you like that? it's so stupid...always pick the brand who will be there after you buy a lesson I learned from working as a salesman in electronics 😂😂@@AnthonyRodriguezz
Honestly Canon is quite anti-consumer. I have used Canon P&S for a long time they were fine. But my son's T2i, man, what plastic garbage that is, the skin fell off after 1 month of usage. Then the RF cameras are variously crippled. The R50, great entry level camera, no log profile. The mount closing should just seal the deal for most people. I don't understand why people say Canon has better build quality than Sony. My experience is exactly the opposite, Canon buid quality is trash in my opinion. The people say C70 screen is even loose. Sony is worse than Nikon for sure, but no, Canon build quality is the worst. The R6 body is worse than my zv-e10, another plastic garbage.
I bought a new Sony lens and after some time it was not autofocusing properly it was under warranty so i went to Sony service center, after some time they called me to pick up the lens, when i went there and got the lens i was surprised to see that it was not the lens i gave them to repair instead it was a brand new lens, when i asked them they told me that they were not able to fix my old lens so they are giving me this new lens as a replacement. And everything was for free no service charge, no hidden charge, nothing. Since that day i am using most of the electronics from sony (Except my phone which is Samsung).
That’s awesome!
Get an iPhone 😏😂 (jk)
I had the same experience with Sony. My flash stopped working. They sent me a brand new one right away. Didn't even pay for shipping. The customer service was great and the process was super easy.
Samsung is also a great company. I had an SSD in my computer fail and they replaced it with a new one. That's how companies need to treat their customers.
This will never ever happen with Canon
I had a PowerShot G5x Mark II and the LCD screen stopped working. It wasn't under warranty but instead of fixing it they wanted me to buy a refurbished camera. I was going to use the pop up view finder. My friend passed away and his family gave me his entire Nikon DSLR system with cancer so I sent in my PowerShot to KEH for a trade in and they fixed it and sold it in a week for $730. They gave it an excellent rating. Canon never tried to fix it. I would have kept had I known it was easily fixable. So I was with Canon for almost 25 years starting with the Rebel 2000 and now I am exclusively Nikon.
Geez
I've never dealt with Canon but once when I needed a sensor replacement on my Nikon Pro DSLR they had me send it to Sweden (I was in Denmark) and sent me a loan to use whilst it was being fixed. Only a couple of weeks it took if i remember right. Very good service from Nikon Nordic. Same with Sony Nordic. I was asking about the A9ii once and they offered to loan me two bodies and two prime lenses for testing. They drove a couple of hours to my town to deliver personally and I ended up having them for 3 months. Had to remind them I still had them and ask if they ever wanted it back! They were all super friendly and accommodating. I was considering the C70 and haven't heard anything negative about Canon Nordic so I'm not that concerned.
Oh wow… now that’s some good customer service
It’s sad to hear this case come up more and more. Sorry this happened to you. It took me almost a year and 4or5 tries to get my R7 fixed (and eventually replaced because of a faulty sensor). The service tickets would come back as user error. I shoot C70 as well and am contemplating the switch to Sony because I constantly feel left high and dry when I need customer support.
I completely understand the feeling 😂
@@AnthonyRodriguezz haha not me literally right now switching to an fx30 🫢
@@spencertorok FYI, Sony did the exact same thing to me and I ended up switching to Canon because of it. Had issues on 3 separate cameras and on one, Sony unplugged the LCD and left out a few screws on my A74 and said it was due to corrosion.
@@On_Fly_Mediathe thing is,,, when all brands are shit, u use the best product intead of emotional relation toma brand, u use a canon bcz u like it and started with it bla bla,,,uuse a sony bcz it s the best, then breaks fuck it buy another one
It's pretty insane what corporations try to get away with nowadays. Hope you have better luck with future cameras 📸
Yeah it’s wild
I had the exact same issue with my 70-200 (autofocus worked, manual didn’t) and I think they wanted $1200+ to fix it. I said no thanks and they sent it back. Repairs can take parts and time, but that just seemed really excessive. I’ve also had to send in the clamshell for my c300mk2 in twice because the hot shoe mount broke, and it was like $350+ to fix each time if I recall. It broke a 3rd time but I just live with it now. Really unhappy with their customer service.
Good ole’ Canon
This sounds like it should be a lawsuit. Force their execs to pay attention.
Not worth the effort whatsoever.
I’m a working professional. That takes too much of my money and time for little to no ROI.
I do appreciate the concern though 🥹
@@AnthonyRodriguezzwhat canon did was unacceptable and I understand not wanting to waste any more time on it but by giving in you set a precedence and convince canon that they have all the power to screw the rest of us. All you really had to do was threaten Canon with small claims court. Corps hate that because the reality is it would of cost you under $100 to file a SCC claim where they as a corporation would have had to hire a lawyer and pull a company representative from work for an entire day to appear in court. It would have cost them too much. Anyway that’s what I threaten corps who refuse to abide to the rules and it works like a charm all the time. They would have handed you a new lens pronto.
I use canon but used through MPB. They have always sent good stuff at fair prices. Canon has always tried to say I need the newest stuff, I am not paid.
Had the same issue with my C70- took it to Costa Mesa Canon, they said they fixed the issue, and it was still there. This happens with two separate issues- one under warranty, one my own fault. I learned from the first time to put in the notes that a supervisor will evaluate all fixes, otherwise I would file a chargeback with my credit card company for false repairs. And they did that, they had a supervisor check out my repairs (also took an R5 there). I think their cinema department has a guy who just is incompetent and pretends to do the work, but they cannot find out who this guy is.
Dang… that’s pretty terrible
No one deserves this treatment. As a Canon user it`s good to be prepared things like this. Hope you are happy with your new gear.
I wasn’t primarily a canon shooter as I’m pretty brand agnostic! I’m just glad to get the story out there!
We cannot experience such kind of aftercare in Japan.
The support provided in Japan is reliable.
But if I had the same experience I would sell all gear.
I want to move to Japan!
I don't get it. Why not just lawyer up? They are out there for a reason. You would easily have won, especially if it was written. Not only would you have had your gear fixed or brand new, you would have received compensation from not being able to make money. The crazy part about it all, you wouldn't have to even battle it out with them, the lawyers would. They would even have to pay for the lawyer fees...
Didn’t even think of that. Regardless I didn’t care enough to spend weeks on it. A video, sure! A whole court case, no thanks
Actually all he had to do was file a small claims court case and he would have gotten that lens back fixed within 48 hours.
I’m really sorry to hear this happened man. Currently I only have one camera body (Sony A7 4) and I use third party lenses. I couldn’t imagine what it would be like having to go without my gear for so long, worst, to get back something in a worst condition than I sent it in. I believe their issue lies within their repair team.
I’m not certain how Canon does it but I used to work in customer support for a tech company (🍎) and when a device is broken we’d send the repair request to the technician etc and they’d determine cost (although they shouldn’t have charged if something was indeed promised to be covered). I hope you didn’t have to face anyone that was rude or that’ll be even worst. But all the best on the new camera body! Sony’s been great so far.
Nobody was rude but they just didn’t solve my issue
I had a similar situation with the Panasonic s1. After many emails and eight months of correspondence, I got my camera back. However, even now it has flaws after the repair.
The manager of the store where I bought a panasonic camera said: The bigger the company, the longer everything takes.
Oh no way!
If you join the Facebook groups and message the admins, I’m sure they’d take care of you right away!
I am in the market for my next upgrade. Have used Nikon for 1.5 decade and thankfully never had any issues which demand service. Now I am in the market for next upgrade with better video features and Sony was the obvious choice. I know Canon is the no. 1 camera company but never considered them as an option because of their closed lens mount ecosystem coming in the newer cameras. After zeroing down on Sony, suddenly Lumix S52X came in the horizon out of nowhere and I am like 90% settled onto it since it has some features which I imagined in my next camera but did not find in any Sony or Nikon. But now feeling scary about their durability and reliability being a relatively less popular brand compared to the other 3 giants. I am a firm believer that If I need to visit service station for the camera in it's lifetime then its already a bad product. So I would like to know about the Lumix camera quality in the long term as well as how repairable they are in the aftermarket and how is the quality of their authorized service along with warranty fulfillment promises.
I think Panasonic will do you just fine. It’s a “small” camera brand, but not as a whole (they make appliances, gadgets, and stuff).
I would also like to own Lumix cameras, but in my country, Lumix is not that popular. Lumix cameras are more expensive and rare here.
So if you live in USA or Japan, then repairs in the official service centers or aftermarket would be less of an issue.
Image quality wise, Lumix cameras are not bad! They have been making cameras for decades. Also their full frame cameras uses the L-mount. So expect great quality lenses from Panasonic, sigma, leica, etc.
i’ve never owned a Lumix camera before (I want to), but watching ads and youtube reviews of the s5ii/x, durability should not be a big issue
Lumix cameras have some of the image quality in the mirrorless camera space and their customer service is great!
I feel your pain brother. I went though the same thing with Fuji. Bought the OG GFX 100 as soon as it came out and wouldn’t you know it, mine ended up being defective. Long story short, I fought with them for 3 years and until I successfully sued for full reimbursement. And the kicker is they let me keep the camera! 😂 Well, I took the money and bought a Komodo and haven’t looked back since. The ones of us who fall in the category of having to deal with these types of nightmares need to be more vocal. We’re paying way too much money not to hold these companies accountable. Salute to you. 🫡🏁
Dang… yeah we should all be speaking up more.
Thanks for the support!
Interesting that reports of Canon service can be so varied. Hear about some shockers like your experience and other customers having a positive experience. Perhaps it comes down to the competence of management & technicians at the different service centers.
Yeah it’s back and forth
reminds me of the time when i sent in my 3000€ wacom display tablet for warranty repairs (which tbf did not cost me anything in the end) but it took over a year to get a working unit back, after they replaced mine with faulty ones 3x and at some point even refused to acknowledge it and refusing to fix it.
sometimes its just sad how out of luck you are if you arent a big name they are afraid of.
Wow…
That’s a really painful story… such things vary in each location/country. In my country Canon has a third party service center, which works well, but it is very expensive. I have a story with a Leica-Panasonic AF zoom lens. I had the zooming mechanism jammed and took it to two service centers for quoting. Both said it will cost 250 USD. Than I checked the internet and found out that this was an issue with a whole series of these lenses and I even found a video, showing how to fix this. I followed the video and I was shocked. The only issue was a loosen screw inside the lens. And it took me 10minutes to repair it. An experienced guy who repairs lenses would do it in 2-3 minutes. So they charge 250USD for 3min. of work and tell You that it is a complicated issue. Many service centers behave like this and it is a shame.
Yeah… it’s a sham most of the time
This kind of service is absolutely appalling. You should tell those clowns to repay you the rental fees or even sue them for risking you loosing more money! 😡 Nothing gets me more furious than greedy companies customers service people that sit on their butts and do absolutely nothing to help their clients.
They won’t do anything… it’s a waste of time and money tbh to pursue it any further
Sorry you had so much trouble but it is good to hear that you have moved on.
Yeah I’m not too butthurt
I have a story that’s even more crazy about CPS
👀
I’m keen on hearing it
My first few cameras (film) were Canon but when I went digital I went with Nikon. I have been toying with the idea of upgrading to mirrorless thought I'd go Canon as I keep hearing that Canon has better color definition but after hearing that the new Canon cameras are not allowing use of 3rd party lenses (Sigma, Tamron, etc) and now after hearing your experience I think I'll scratch Canon off the list.
Their mirrorless lineup is meh for video but great for photo!
in my country Canon support is the same. I had issues with my 7D after I bought it, and they said it's because I installed magic lantern on it, which I didn't.
That’s really odd…
Going for 7 weeks waiting for my c70 to come back from Canon, after the screen hinge started to act up. Only after a lot of complaining and threatening that i would use my right to revoke the purchase contract did i get a reaction from Canon. It seems they will now, after more than a month with no response - be able to provide a replacement camera until mine is repaired. I doubt i will ever buy a canon camera again.
That’s wild…
This is horrible because tons of people pay warranty and never got cameras broken so canon has free money but when they have to repair stuff that requires money the suddenly broke AF... smells like a scam
Hmmm never thought of it like that
I have a R6mk2 and R5c and all RF lenses. I was going to switch to Red but now that Nikon bought them I don’t know what to do…. Storie like this make me not know what to do other than just hope…
They should!
Honestly I’m not too sure who would be the best in regards to taking care of their customer but I basically use whatever I need 😂
Business insurance is helpful for these situations.
Sorry to hear this. I've had nothing but goid experiences with the Canon repair services here in Australia. Their Sydney staff are excellent.
I wish it were the same here 😭
Yikes. And I thought Canon Europe was bad. I had an issue with my customer account and had to exchange 35 (!!) emails with them because they kept pretending not to understand the issue and kept proposing nonsensical solutions, like "register to our newsletter to get the data that we're holding hostage back!" (???). In the end I had to escalate this to GDPR-compliance authorities to get this resolved. Mad.
Treating customers like garbage does not breed brand loyalty, Canon!
Definitely doesn’t build trust…
Nikon Spain be like: you think that?; "hold my beer".
@@juanQuedo Haha
wait so you "escalated" to GDPR so what did that do?
@@ThomazMartinez It's still ongoing but I'll report back haha
I’ve had similar experience with them. Good to know this is not an isolated incident. And that definitely prompts me to reconsider all my investment i made in Canon.
Dang… sorry to hear
Thats why we need independent local service techs. Factory service is, and always has beena criminal joke.
Yeah…
man what a terrible experience, I pray to god my canon equipment holds up before I ever need a repair
Same 🙏🏼
Bro I just had an issue with Canon. My camera feel from my tripod at church and I didn’t notice any issues. So two months later I sent it to Canon because the monitor was a little loose. I was told I would be covered and a few days later I get an email saying that the repair would cost $1100 for a scratched ND! I called an asked how could that be when I had no issue with the ND. I asked how do I know the tech didn’t scratch it.
I then got an email saying that my monitor repair wouldn’t be covered cause there’s a dent so I politely told them send it back I can deal with a scratch and a bent monitor mount but I can’t deal with $1100 bill. Smh
My gosh… that’s bad!
@@AnthonyRodriguezz I don't know how a ND can be scratched with the C70 with the lens on. if it feel when the ND was not active
@@INSIDEDALINES it can’t…
@@AnthonyRodriguezz I’m writing corporate and see what they say. I think Canon may have been a little upset that i sent in the C70 in a Sony Fx3 box 😂😂😂
Ouch man. I feel for you, being at the mercy of customer service for something that should have worked in the first place! I had a somewhat similar experience with LG for an expensive 27" Mac monitor. They kept sending it back to me defective - 3 times. Took about 6 months to get it repaired. Actually, now that I think about it, I created a webpage on Squarespace documenting the issue with photos and product name etc and sent it to LG. I wonder if that had any influence in them eventually replacing the monitor altogether.
Dang… that last resolve definitely is what helped 😅
This is an awful story, glad you shared it and I wish you the best moving forward.
Does anyone have an opinion on which camera company has the best customer service…. I’m in the UK, but North American and other world opinions are welcome.
Imo Lumix has had the best customer service. It could also be because I’m a RUclipsr and I’ve made videos on their cameras before but from what I’ve also heard from other people, they’ve also hd good experiences.
Great video! How did you grow super fast? I have a channel about filmmaking and it might not be as high quality as yours but I have been trying to grow for three years and I only have 280 subscribers. Do you have any tips?
Tbh I can’t put my finger on it. I just try and put out content that I myself would want to watch and I don’t try and be somebody else… I’m just myself. Maybe that’s why 🤷🏽♂️
My one tip is focus on your title and thumbnails and be engaging in the first 10-15 seconds of your video. Keep practicing and make what you are truly passionate about!
@@AnthonyRodriguezz Thanks for the tip Anthony!
@canonusa I feel you all need to make amends with him . This is unacceptable
It’s alright, they won’t. I’m okay with it though. It’s done and over with!
Thanks for looking out though brother 🙏🏼
My experience with Canon cameras/lenses is that I never EVER had to use any kind of customer service. I've been using their products for 20 years now, and ever had 1 issue.
That’s good! I normally don’t have any issues with my cameras or lenses
did you join any of their silver gold platinum repair plans? One of my colleagues who's a photographer spends $200-400 per year to be part of that program and he gets rush service, discounted repairs etc and anyway his experience has been nothing but top notch. Maybe the cine division is different though?
No I didn’t… I shouldn’t have to though as that’s basically paying the price of repair over the years of not have issues with their cameras
@@AnthonyRodriguezz Well true if it was under warranty then they should fix it for free, but I'm not totally sure of your situation, other than you said they told you they would do it for free then all of a sudden didn't and even then sent back with not fixing the issues at all. So I'm left wondering why they'd offer to do it for free if NOT under warranty, and then just not do anything to it. So makes me think photo and cine have different repair groups. Also pretty much all the companies have a pro repair plan with a subscription...just like business insurance, its a cost of doing business and knowing you get priority and discounted service on the gear you count on.
@@whiterock1865 if they said they were going to repair the camera and lens AND the lens was recently sent in for inspection and repair two months prior without that issue, it needs to be repaired.
They gave false promises, delayed the process and cost me a good amount of money. I would’ve never sent it in if I knew this was going to happen
@@AnthonyRodriguezz Totally agree with you, they need to backup what they said. Just really weird and counter to my colleagues experience so just trying to figure out their major malfunction...
I think this might be key - I’ve never called for repair work without being redirected to use CPS (the low end $100 option). CPS has fast turnaround and the paid plans cover some of the shipping . Full sensor replacement there and back took less than a week under CPS.
Separately, look into getting reimbursed from your credit card company if you bought the C70 or lens on a major card. Visa for instance covers you for extended warranty support beyond the manufacturer . For instance , I spent $100 for CPS (one time right before the repair) and $400 for my sensor repair and Visa reimbursed my claim for $400 as they had extended my warranty two extra years for using their card
I guess that would be totally different if you got 100k subscribers :D.
Is that US customer service you are talking about?
You’re absolutely right 😂
And yes it’s the US customer service
Come on over to Sony. 😂
Congrats on baby 😊
I tried… a hard no for me 😂
that's so ridiculous, even more ridiculous because to my knowledge Canon customer service used to be good some years ago
It’s a bummer for sure
thats a shame that they did this but even as a hobbiest photographer I have a secondary camera on stand by for the off chance my T7 goes belly up on me and yes the EOS T series is a fraction of the cost but if this is your job I would reconmend a back up camera even if its a few years older so you don't have to pay rental fees and you have something ready even if your main fails during shoot. I plan to stop using Canon after I am done with the T7 when they announced they are killing the EF mount and not letting 3rd partys make any more RF lenses, as a Sigma lens user thats what sold me on sticking with the EF mount this long.
I have many cameras but I had multiple shoots that needed 4+ cameras 😅
@@AnthonyRodriguezz ah fair enough
Sorry to hear about the poor service. Not that it would have helped but I'm curious, were you subscriber to the Canon Professional Services Membership?
I did not.
It probably would’ve been handled better if I did
Sounds like totally inept management at Canon customer services.
Oh for sure!
Hey, is there any emails from this conversation? If so why didn’t you show any in the video?
As I mentioned in the video, these were phone conversations brother.
When I started to get into digital DSLR photography in the early 2000s, Canon was beginning to market their cheap consumer models at Wal-Mart. Regardless of how good their top-tier models might be, I immediately crossed them off my list because I didn't want a person passing by to see me holding a Canon and think, "oh, cheap Wal-Mart camera". Maybe that's being petty, but I was happy with my initial Olympus E1 purchase, then on to Nikon for nearly two decades and now I really like the Fujifilm XH2s I just bought.
The xh2s is great!
That is why I stick with sony. Their customer support is amazing especially if you pay for sony pro membership.
You pay for membership and while your camera is being repaired. They give you a free rental.
That’s awesome
customer service is a problem with almost every company. Nothing new. I never had a canon camera fail thats the good part.
Some companies are much better than others and this situation is definitely the bottom of the barrel
@@AnthonyRodriguezz I hear you. I have accepted that customer service is a problem. It works better if they replacing what you bought. Repairs are always tricky
Wait so you sold the broken 70-200 and c70???
Yeah I sold both
sorry to hear about your bad experience. now i am interested to see your email conversation or something
Almost all of the conversations were over the phone
I just switched to canon and have had no issues. Was with Sony and went through three A74’s for a number of issues. I sent on in when it would instantly show an overheating message and they returned it say it was corroded inside. When I got it back, it wouldn’t turn on so I decided to open it up and the LCD was unplugged and was also missing a few screws. They all such I’m sure but Sony repair shop is untrustworthy and have yet to acknowledge the issue I just explained.
Oh my gosh 🤦🏽♂️
Contact the bureau of consumer protection, you don't need to sue to do that
I actually might
Canon broke my c100 that had a dirty sensor one time butI sent it back and they fixed it "again" for free.
Oh geez
I won’t use Canon it’s the most common camera company. The cameras are plain and boring.
Idk if I’d agree with that statement! The c70 is one of the best cameras I’ve ever used
Are you a Canon Pro member?
I am not, no
Servicing my gear through CPS has been nothing short of exceptional. Sorry to hear about your experience.
If you ever do go back to Canon, CPS is a great way to get your gear serviced/repaired and have then send you a loaner body/lens while your gear is in the shop. That way you stay gear-ready for projects. They’ll even send you flagship bodies if they’re available.
@aregal that involves me paying hundreds of dollars a year 😅😂
So sorry to hear that man, hope that they will get back to you after this video. What is so special with the C70 that your FX6 or S5 could not handle? I really hope that this kind of shenanigans happens only with Canon Customer Suport, but I have a feeling that Lumix and Sony will behave in almost a similar fashion😢
My experience with Lumix has been personable and amazing.
The c70 just has that “sauce” the image SOOC was just incredible. Also the 10 stops of ND were just great!
I forgot about the internal ND🤦♂.That is a very useful feture. Have a great time off with family!
Thanks for sharing your awful experience with us man… you just gave me another excellent reason why to never go back to Canon.
I would say it was “my pleasure” but honestly this was not an easy video to make 😔
Glad it was helpful though!
o used to love canon........ hanged to aony, and if i make more richness i ll get a sony, and it breaks another sony is what i get, fk canon
That sucks! Canon is going down-hill... and fast! Not ok. I won't buy Canon EVER because of their false advertising/BS timer overheating with the R5.
Idk about downhill fast but yeah… definitely the right direction 🤦🏽♂️
Bro canon is wild for this bull !!!!
Yeah… they are
And you'd go back if they bring out another camera? If you do, they have won and will always win.
I understand the resolve but I think it’d just be petty at that point for me to not use a camera that’d make my life easier because of a bad experience.
Mind you I wouldn’t hop on it right away! I’m sure Panasonic is cooking something really good for 2024
service is great here in Denmark - must be a US issue
Probably 😭
@@AnthonyRodriguezz in London service is also great
What’s going to be your C70 replacement? 🤔
It was the fx6.
Made a whole video on it on the channel. I do not enjoy the fx6 that much though so I think my BMCC6k that’s coming in will replace it
Thanks!@@AnthonyRodriguezz
Stick with the Lumix man!
I have a variety but yeah Lumix is great
I went digital it 1998 with a Canon based Kodak DCS5 and quickly discover it was incapable of getting a decent red. I was stonewalled for six months before they sent two managers to show me what a dork I was, that was when the realised the camera sucked. You would not believe the lies they told when they realised the extent of the problem, even denying there was a fault. My budget went from £7,500 to £25,000 before I had a camera that worked. Later I bought a Fuji pictography at a trade show, as it was expensive they said they would do a deal, last years demo version for £1,500 less, sorted! Only a year later I had to call out an engineer, he said the unit was 15 years old. At the moment I am pissed of by the way Canon mirrorless screw up focus accuracy with Sigma lenses.
Oh gosh 🤦🏽♂️😂
I've used Canon for years but have never had to contact customer service as I've never had a fault or failure, so I can't really comment. I did think about going to Sony solely due to price and capability, however I remembered the problems I had with all Sony products I ever bought in the past. This just goes to show my age, but I had a Walkman, CD player and DVD player and all failed just outside of warranty. In all instances Sony refused to repair or replace the items. So, for me, no matter how good Sony cameras appear I don't trust Sony.
I think their camera sector is a completely different division
interesting. have had no bad experiences w canon
Yeah… some do. Some don’t 🤷🏽♂️
I had one good experience about 3/4 years ago but that was it
You may be a Chad or Tyrone, but you are not a Ken (male version of Kare). Those are expensive items and we the customer is not usually sitting a million bucks. Give them hell, let Canon you are going to buy Sony. That should irritate them.
Canon doesn’t care if I buy Sony stuff 😂
They didn’t even care that I made this whole video
Opposite with any Canon in Asia so professional and quick unlike sony... took more than 6 months to repair a camera hahaha
Geez…
Get a Lumix S5IIX, Lumix low making a major comeback
I have 2 of them!
Check my channel! Have a bunch of videos on their new Lumix cameras 😂
This is the reason I left Nikon and switched to Canon back in 2017. Nikon held my camera hostage for 3 months and refused to own up to a known problem on their end. Thank goodness for consumer protection laws. I ended up getting a refund from the vendor I purchased the camera from and I have been a canon shooter ever since
Yeah each company has their own thing
Fun fact they use a 3rd party company for repairs. They are branded as canon but it’s not truly canon. It’s one of the worst parts of own canon gear is getting it fixed.
Hmmm not sure how true that is as I’ve spoken to somebody directly at the canon repair service before
🤔 I don't necessarily know how much I believe this? I've talked to Sony reps before, and even they agree that Canon customer service is better. Maybe this was specific to call center stuff and not repair wise? It's sad to hear this story, and I don't wanna discredit this story, but it seems really odd :/
I mean… I have zero reason to trash a company and make up stories about their poor customer service.
I don’t shoot with canon anymore and it would mean nothing to me if they were to reach out now and try to rectify the situation.
This was a canon issue as a company. If you scroll through the comments you will discover many others that are coming out the woodworks saying they have experienced the same issues.
This also isn’t my first time having these kind of issues with Canon… this was just the last straw and definitely the worst
@@AnthonyRodriguezz it just seems really odd for a company so large so go through and do this and to talk to so many people up the ladder ESPECIALLY since you have written proof it should have been free and documenting the entire issue.
this can cause huge back lash and technically is so many people are coming forward it could lead to a lawsuit case about unjust repairs from a manufacturer.
Since you no longer have canon it really isnt your problem or anything and as you said not much they can do to make it right on your end now but I just cant help but feel as if they are better than this?
IDK i could be very wrong they are a larger rather greedy company overall so it doesnt fully surprise me something like this could have happened but I'd expect a better out come
@@thomasfrommars946 I expected better as well 😂
It was not easy making this video but I felt it was necessary and many people were hounding me to make it so here we are 🥲
@@AnthonyRodriguezz You might be the same as me where like you said you love canon and the look and I think they have MASSIVE potential to take over the market and honestly crush sony but they keep holding back and now with lack luster support that makes it tough :(
Since you have Panasonic though I heard they are amazing especially with firmware updates and the likes . I hope to see a review from you when they come out with their next camera which because of their new patent and rumors should have a built in VND system!
@thomasfrommars946 I will for sure be getting their next flagship
Your story make me nauseous as I am deeply invested with Canon. I am not sure that I can sell my Canon gear for a fair price though…. I hope that Canon will try to win you back by sending free equipment or something. Sorry sir.
If you have no issues with your equipment or pay the premium for canon repair you “should” be okay!
Honestly at this point idk if I’d want free gear 😂
SUE THEM SUE THEM SUE THEM LOL
🤦🏽♂️😂
ahaha this cracks me up , 9000 RUclipsrs are either "why I'm changing my gear " who cares to get algorithms
Did you even watch the video?
A useless comment as this video isn’t about that whatsoever 😂
@@AnthonyRodriguezz yes it's the title to get of video that gets me lol
@@AnthonyRodriguezz yes it's the title to get of video that gets me lol
this is why RED is the way...
Ehh kinda
never had an issue that turned into another issue always doing nothing less than the best, the price tag takes in consideration these things and it's the case for all manufacturers so it's not fair for any manufacturer to do what canon in your example did, I mean they got paid for it upfront why do you like that? it's so stupid...always pick the brand who will be there after you buy a lesson I learned from working as a salesman in electronics 😂😂@@AnthonyRodriguezz
compressed raw patents lawsuits
Their patents are blight on the camera world. It stifles competition.
Clickbait
How so?
*owns one Canon camera. Needs a boost to the career. Makes a video slagging Canon off. *Banks a tidy sum from Sony for the efforts. Give me a break.
Lol you kidding me?
You think Sony is paying me 😂 how ridiculous
Honestly Canon is quite anti-consumer. I have used Canon P&S for a long time they were fine. But my son's T2i, man, what plastic garbage that is, the skin fell off after 1 month of usage. Then the RF cameras are variously crippled. The R50, great entry level camera, no log profile. The mount closing should just seal the deal for most people. I don't understand why people say Canon has better build quality than Sony. My experience is exactly the opposite, Canon buid quality is trash in my opinion. The people say C70 screen is even loose. Sony is worse than Nikon for sure, but no, Canon build quality is the worst. The R6 body is worse than my zv-e10, another plastic garbage.
The canon rant here 😂🙌🏼
Canon 4 Life
😂🙌🏼🙌🏼
Yawn!
Excuse me?