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This Is Why You SHOULD Go Into Luxury Stores (Even Without Money)
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- Опубликовано: 17 авг 2024
- You should NEVER feel intimidated by a luxury store. Live a more fabulous future by taking part in my FREE workshop: fabulousfuture...
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Anna Bey is an elegance expert and educator, teaching women how to transform their lives to enjoy a more refined personal presence and lifestyle. She's been featured in The Times UK, Newsweek, New York Post, Cosmopolitan and many more. For more information about Anna, visit: annabey.com
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id choose death before i chose entering a lux store lol
@@AGirlNamedVan Oh no! Don't feel like that, a luxury store is just a store, you have every right to go in!
"Goochie" You are one of the most low key hilarious people I watch.
Good video👌👌❤❤🙏🙏
Just registered. Is ACST American central standard time?
From a former Prada manager to you all friends: dont take it too seriously 😂 at the end of the day, those people work at that store and maybe tomorrow they would be working at some other place. You are free as a bird to go in, look around and leave, you dont even have to purchase anything. Its all good😂
Thank you
ty!
Thank You ! This is the one !
👏👏
👏👏👏
Instead of going to luxurious stores, I like to go to luxurious spas, luxurious cafes and do luxurious activities that are non material, I like to stay at luxurious hotels, etc. That’s the way I like to do it. Maybe someone can relate!! It is still a challenge for me, but the more I do it the more confortable I feel❤
Me too. I'd rather splurge on a lovely spa day than a handbag and it's alot cheaper even at a high end spa!
A coupe of years ago I wanted to buy an Hermes scarf as a present for myself for getting a promotion. First I looked online, but I wanted to see the colors in person and match my complexion. I walked into the store in Sao Paolo, Brazil, and asked to try on the scarves, and the shop assistant was very reluctant and looked at me like I don't belong there.. I wasn't even offered a coffee. This really turned me off the brand. So I walked out and spent my $$$ on local brands, which were not cheap either, but I was greeted with a big smile and a glass of sparkling.
That’s not a reflection of Hermes. It’s a reflection of the Brazilian culture. I live in the US, but grew up in Brazil and worked for Cantão and Redley for many years when they were huge! First of all, people will treat you better there just because you are associated with the brand, even if you just work at a nice store . Easy to get an ego in that way, especially because you make friends with all the rich and influential people that shop there. So the sales people in Brazil that work in luxury stores do discriminate and there is a toxic culture going on for sure. I remember I was presented with a lookbook where my manager said I should look and act a certain way, and said I looked and acted “too suburban”. It messed with my head so much. Here, I go to Beverly Hills and people that work at luxury stores could care less if I seem like I have money or not, especially here in California where everyone dresses more casual, even the ultra rich. The consumers here do not make friends with the sales people in general. It’s like in and out, or if the sales person is such a phenomenal salesperson that they become the client’s brand concierge and some contact develop between them. Too bad you walked away from your scarf. Hope you can get another bonus and promotion and can go back to a better experience. 😊 Boa sorte!
Oi! Eu já passei por uma situação parecida numa loja do Boticário, acredita? Eu moro numa cidade muito quente então estava de shorts e chinelinho..... Fui provar ( para comprar) um Lily que está na casa dos 200 reais e a vendedora me olhou de cima a baixo e nem queira espirrar o perfume na fitinha pra provar. Vim embora, comprei pelo site e registrei uma reclamação formal contra a franquia da cidade do ocorrido!
Don’t blame the brand. I went scarf shopping at the Hermes store in Paris, and they couldn’t have been more polite or attentive.
Exactly! Terrible brand with horrible sustainability rating. I went to buy sandals in Lisbon, NO ONE even acknowledged my presence except for a security guard, lovely person. I'm so glad I never bought anything from them, besides designer things are for people with no self esteem, people who are comfortable with themselves and their lives support local small businesses like you did👍
@@eucianelelis4228 I respect your opinion, however that was not my experience :) I spent 3 months in Brazil and received only excellent service everywhere, except for Hermes 😅 That same day we visited other luxury stores and were greeted with smiles and offers to help.
It's no problem to go inside these stores, my problem is being followed by the staff and making me feel uncomfortable and just wanna leave.
Exactly!
Make sure to watch this video, I'll teach you how to deal with that.
Thats proplem happening to me in most stores so i start prefear to shop online the problem with it is that i prefear to check the item befour buying 🤦♀️
100 percent! I’m someone who struggles with social anxiety. I shop when I want my me time. If I wanted to be surrounded by people, I would be clubbing with my friends. I love mid range stores such as Brooks Brothers and Reformation, where you can have your you time, but have their great customer service at your disposal when you ask for help. Also mid range stores I’ve found have equivalent quality as my favorite luxury brands, but at a fraction of the price
Give her smile and make her feel wierd 🙂 automatically she is gonna stop ... if she asks any help say thank you 😊
I live 400 miles away from the closet designer store. I recently was traveling and was able to go into several designer stores for the first time. I was surprised actually how I was treated. I was wearing my company plumbing hoodie! Yes, hoodie, I know how Anna loves hoodies. I had on jeans and no make up. My husband was with me and he was wearing his “I’m a plumber t shirt” . When we walked into Gucci , we were immediately greeted by this very nice young sales associate. She showed us a lot of things. I told her I had never been inside Gucci before. She gave us a tour of the store. As it started to get busier she helped other customers. She would come back and ask if we needed anything. I was looking at things while she was helping others. I found a bag I loved! I bought a 3,000.00 bag. I wasn’t sure how we were going to be treated because we just came from a plumbing convention and we looked like workers. My husband and I own a plumbing business. We don’t flaunt what we have. I was just happy that the sales associate was very nice and was helpful. She was not judging us based on how we were dressed. At least I don’t think she was. She was really good at her job. I text her when I want something shipped to me. She will be my sales associate for as long as she works for Gucci. She gained a loyal customer.
Happy with your story 😊
That is a great story. Whether you are a customer or an associate you (we) should never be anything but kind to our fellow woman/man. It always, always, always pays off. Sometimes you even live to see it pay off. But, it always does! I am grateful to every associate or sales person or whomever who took the time and made the effort to show me kindness. I am also grateful for those who do not because it reminds me of how to behave.
I think it depends on the country. In the US, it usually doesn’t matter how casually you dress. In several european and asian countries though, dressing casually isn’t really common and some salespeople can make you feel uncomfortable.
Look at A call for an uprising and Jeremiah Cohen channels. These brands are all owned by satanists and paedophiles . They put their satanic symbols on the clothes and bags. If I was you, I would sell it. They should be ashamed of you and not the other way around
❤❤❤❤❤ Love this
I worked as a Boutique manager for Chanel and used to treat every client with the same respect. That’s how you build long term relationships and a strong customer base 🦋🦋
One thing I learned in the retail business. You never judge a book by its cover, meaning person that looks like they have money can be at times in debt for what they are wearing. Sometimes the one that looks like they don’t have anything could be millionaires! I have seen this! There was a man in the town that I lived. He lived in a train caboose that was his home . Dressed like an old train engineer. He was a multimillionaire. He owns all the trains they used for tours to see sightseeing in the area! Would think he was so poor but he was rich you never knew it!
I was told this also from the store I worked at and it was so true! Old money dressed so quietly and no labels or branded clothing. They spent the most money in the store. Never ever judge a book by its cover.
True. The rich drive Range Rovers. The really rich drive Toyotas.😉
Typical in countries like New Zealand!
A lot of wealthy people dress down, you would suspect a thing and they want to keep it that way. Others may just not care about looking expensive. I mean look how Elon Musk dresses, not really the poster boy of class and high society.
@@Mmmmkaaay I have both thankfully❤ I keep my 2010 Toyota Camry as a reminder of where I started and the Range Rover supercharged my husband and I purchased a few years ago as a reminder that hard work pays off. I love these videos. Reminders that although we work hard, we deserve to be in these spaces and it’s okay to make designer purchases if you want without feeling guilty about it. Sorry for over sharing just wanted to say that. ❤
I will never forget how I was treated by one sales assistant in a shop. It wasn't particularly a luxury shop, but one of those expensive perfume shops... I and my friend spoke our original language and she thought we couldn't understand her because she spoke Dutch, which isn't our original language, but actually, we could understand her as we both spoke Dutch.... she was really rude. We went directly to the manager and complained about her. And later on, I even got an email from them... anyway I will never forget her embarrassed face when she realized that we understood her every word.
Oh! Where was this and why did she assume you and friends could not speak Dutch?
You did the right thing! It's so important to have boundaries and to stand up for them
The tips here can be used in any situation: be confident, be kind, and have good manners. Don't let someone on their worst day get the best of you.
3 tips to live by!
Preach. This is just great life advice, regardless of where you are.
Once at an Hermes store, I witnessed a lady who walked in wearing sweats, purchased a Birkin bag then walked out. Never judge a book by its cover! 😂
Maybe sweats was from Hermes 😁
Actually rich people don’t flaunt their wealth they are low profile types in public
@@Angellady11 some do some don't. I consider myself sort of rich and I like to keep a low profile. I never dress in a way that you can tell I am rich, unless I go to an event, but for my day to day I look quite 'normal'.
Hmm, a bit strange as she as ordered it prior or maybe had a very long purchase history at the shop. So none of them judge her, because money spent speaks for her
I had client coming in lululemon sweaty from a class and buying 300K USD diamond earrings. Lady came for an appointment in a beach dress getting 2mil ring.
In the south of France ( I’m French )
I entered in two luxury stores. I was very afraid to feel uncomfortable but sales assistant were so nice ! They knew I couldn’t afford anything but I was alone at the moment and they took time to tell the story of the house, show me different fabrics…It was amazing and thanks to them I definitely feel more comfortable going in luxury stores. It’s not about your wealth, it’s about your attitude. And as soon as you are polite et nice, people will ( not 100% but majority ) give you the same treatment ✨
“It’s not about your wealth, it’s about your attitude” - this is incredibly valuable advice for me as a customer, thank you! 🛍
How did they know that you couldn’t afford to buy anything 🤔😏 ….so strange 🙄
I have the same situation, went to Chanel store in Niece and shop assistant ran after me just to open the door for me. I was dress in casual shorts and backpack as a tourist. That was nice experience
I think it’s hilarious when I walk into a designer store and no one wants to help me. Most of the time I’ve done my research and I know what I want. That one lucky sales associate that does help me always gets a good commission off of me😂
The others should watch and learn.
Think Pretty Woman! We remember that famous scene! Also remember when Oprah told the story of how she tried to buy an expensive purse at a store and how they mistreated her! It definitely happens but I always think that if the sales person was so rich and perfect why are they working there or anywhere?
I don't feel insecure, I just don't like being looked at and treated as if I were a second-class person.
I think, that those who don't buy or not able to buy a bag!!! for 50 000€ are really, definitely 1st class people, then those cheated, who purchases bags!!! for such crazy money☹
I was at a Tanger Outlet and decided to go into a luxury store just because I could (to protect the innocent, I won't expose the store's name). The employees were verbally polite, but their body language spoke with such an impertinent manner. Regardless, I still walked about the store and browsed with a smile, even though I didn't buy anything.
If you are worried about being treated like a second-class person, you ARE insecure.
@@BearAndBunny0605 why not just say what store it was. Literally nobody will be affected by it
@@joanreynolds955 or maybe she had a bad experience, not all retail sales person are nice 😅
I'm going to share a short story of mine. It's not about designer store, but I know many people who feel intimidated to go to expensive beauty salons/beauty clinics.
So, I have tricotilomania and throughout my life most of the times I went to any beauty salon I didn't feel comfortable. There have been occasions where I felt badly treated, where the hair stylist said something bad to my face because they didn't understand my condition, on many occasions I have left beauty salons and cried.
Many many times I went to a beauty salon that I have never been before and never came back because of the treatment I got.
One day I decided to give it a shot and go to one of the expensive salons in my city, and I was surprised that I was so well treated, the hairdresser who took care of me understood my disorder and even told me that he had experience dealing with clients with the same condition.
The first time I went there I was so happy that I found a place where I actually felt welcomed I cried out of joy that day, and I was feeling beautiful.
Nowadays it's the only beauty salon that I go, I became a loyal client.
I'm so happy you found an empathic hairs. Many people don't seem to understand or care how even small kindness can make an enormous difference in someone's life.and
Hi fellow trichter :) I also have trich, it affects my eyelashes/brows, I would hide under ton of pencils and eyewear..until one day I just got over it. I call it being on my Mona Lisa era, where I might be missing some eyelashes or eyebrows, which is an absolute renaissance perfection :D
I love this! I love to shop, and I've also worked retail. There's nothing wrong with politely telling a pushy worker "You know, thank you so much for offering help, but I'd rather look around on my own, and I'll come to you if have any questions." Sometimes you have to practice remembering that you, as the customer, are the entire reason this store exists, and you matter.
Im an old girl totally inspired by the older ladies in street fashion, my favourite being Milan. You, Anna, have taken me to another level, and not only have I upped my game, but feel totally comfortable. I make myself walk tall, good posture, walk slower with a bit of a catwalk to give me a buzz. I wander in the best stores, and have been rewarded with sales discounts.. lately a divine belt and handbag. Ive found the shoes I want for summer, ( its spring down under) and they'll layby until paid off. Also I love silk and have collected many divine pieces that at last get wear. Also, other well dressed women I meet are appreciative of my style as I theirs. It's a secret wordless club! Love to you, Anna.
As a former general manager of a designer shoe store, I witnessed my sales associates gravitated more towards helping women that were friendly and kind. Sales associates get tired of “greeting” over time due to people ignoring them, some women even look directly at you and still ignore you. That was always hard on them and hard to keep up a greeting atmosphere.
As far as judging someone, of course they will, especially if it’s commissioned based pay and they are green(new to sales) associates, but doesn’t mean it’s right.
More tenured sales associates won’t judge based on appearances because they know, typically the wealthiest person in the room doesn’t show it!
It is really hard as a woman of colour, and having a parent in a wheelchair. The sales assistant followed us around and watched us like a hawk and made us feel like we were thieves. We were actually going to buy a really beautiful sweater but we were literally run out! We vowed never to return. I regret never making a complaint.
Im sorry you had such an experience:(
I am so sorry 😢
@@verysophia it means a lot to feel validated. I am sure I am not the only one.
@@tessy28 thank you. There are some stores which are better than others.
@@Rozumarix I would agree... some stores make me feel like that!
What really helped me with my fear of luxury shops was luxury *department* stores. Each designer is allocated space on a floor with multiple other brands, therefore 'fleeing' the sales assistant when your self-confidence drops is a lot easier, since the layout of department stores is meant to allow for browsing multiple brands. It also feels a bit better cause you can spend a lot of time, or head to a café, bookstore or slightly more affortable area within the store and buy something within your budget, while still classy and befitting of your lifestyle. At the end of the day, you can just enjoy a coffee and window shop for inspiration without feeling like you took up too much of a sales assistant's time and energy.
This is a good idea to get one’s feet wet with luxury shopping. You are correct that department stores are set up to allow for browsing, so it gives a person a chance to get used to the store.
Yes, I specially loved to go to one particular in Paris whenever I visited it
This is so true! Great point
Thanks!
Saludos ❤️❤️🇦🇷🙏
It actually depends on individual shop assistance. For example, my friend and I went for Ramadan buffet at one of the most luxurious hotels in Qatar. The hotel is newly opened, so after the meal we wanted to explore the property and see what other restaurants they have. In the first Japanese outlet, we asked the hostess if we could walk in to see the restaurant. She let us in while giving us a condescending look and just ignored us further. We felt like leaving immediately. Then we walked into their Italian restaurant saying we already had our dinner and just wanted to explore the other restaurants for the future. The hostess was so kind by offering us a tour of the restaurant, showed us inside and outdoor areas, told us about the menu. Guess where we will come back and what restaurant we will recommend to others!
I was told that I was in the wrong place at a department store as elevator lady didn't think I could afford to buy anything. I had more than her weeks wage in my cheap purse.
I experienced a rude sales associate and a kind associate at a designer purse store. I wasn't planning on shopping that day and was dressed very casually. When I walked in the first sales person was very short with me. She steered me directly to the end of season items that were marked down. Then she walked away. I browsed the rest of the store and asked another sales associate for help with an item I wanted to purchase. She went to the back, brought out a freshly wrapped purse. Unwrapped it for me so I could inspect it. I told her I would love to buy it. Then the first associate came over and tried to act like she had been helping me all along. She even tried to step in front of the kind associate who was helping me. Trying to bully her out of the way. The manager was also there at the register and started paying attention to what was going on. The manager asked me directly who had helped me today. Of course I let her know how much the second associate helped and how wonderful she was. She then asked if she could see the first lady in the back. I never knew what happened after that but I hope she got some training on how to behave with customers and coworkers.
she missed out on her commission
My mother was always intimidated by sa's. My best friend in hs came from a wealthier bracket. She taught me how to deal. At the age of 16, she taught me they are they to serve and help. Immediately give them a task or ask a question.
If sales staff are rude, I leave and either go directly to management or call back later to speak to the boss. Not to get them fired but to suggest that they receive more customer service training. As a former retail worker, I can tell you this: there is no excuse for rude or just plain bad service. Ever. I always make sure to be dressed nicely as I’ve found salespeople do tend to be more attentive but even if a someone is in rumpled sweats, they are a Customer and should always be treated respectfully. Good video, Ms. Anna!
from SA:
1. we MUST be attached to the client by the brand policy. we are not spying we are WAITING for you to ask us about anything you’re eyeing to
2. we are not expecting you to buy anything: most of us will be happy to share some information (about the brand, style etc’) and just have a nice chat
3. about 90% of “not buying” or “serial returners” are very very rich people. They are just looking for attention and company.
4. golden rule of every SA is - never judge the client! so, the best ones are NEVER judge
to summarize: please come in! don’t be afraid! start friendly conversation first: question about the brand, current collection, SA’s favorite item etc
Anna is right… it can elevate your perception of luxury
Thank you for sharing this!
Im my country it is common that sales assistants or employees of fancy places do look down on clients 😒😅 like even at a hotel where you are a guest or sports club you belong … if you are having a bad hair day or don’t arrive looking your best … I used to feel uncomfortable but I’ve learned to really confront them, really I think it’s disrespectful what they do and now I really don’t care reminding them with a little attitude … they r there working and i am there because I can.
I can vouch for that. I was with a friend at les Champs Élysées in Paris and she wanted to buy a wallet at the Louis Vuitton store for her stepdaughter back in the States. We waited on a long line, finally granted entry, and were subsequently ignored by every salesperson at every counter. My husband, who speaks fluent French, tried to assist, but to no avail. We did look like Americans but we felt like such un-persons. In the meantime, we noticed a lot of people sitting around on comfy chairs playing on their cell phones and being served glass after glass of champagne. I guess those were the preferred customers. After a half hour of this, my friend gave up and said she would just go to an LV store back in the States and get the wallet there, but she thought it would've been a nice touch if she could have told her stepdaughter she had bought it in Paris.
I have no problem going into high-end stores. The problem that I have is with rude salespeople. I was in the Heathrow Hermes recently and the attitude radiating off of the sales staff was just plain vile. Yes, I am dressed for travel (jeans and sneakers, the horror) and with my assistant who obviously can't afford anything in that store. I can. And I was there looking for something in particular and ready to buy. They did not get my money.
The Heathrow arcade is my shopping Achilles heel! I seem to always have a new bag, scarf or shoes when flying through Heathrow =). I dress like a vagrant when I fly (Sorry Anna!), but I would say I receive neutral to OK service in general. Sorry your experience was negative.
I get such a kick out of the unjustifiable arrogance of *some* sales associates----they earn less money than majority of the people there to buy the products yet act superior. LOL
I went to the Heathrow Chanel to actually buy pumps..the assistants were so rude that I decided against buying them from them.
Same I never felt insecure and never felt like I'm not worthy to enter a high-end shop. In my experience I've never met a snobby and rude sale associate at any luxury shops. It's usually at those fast fashion shops like GUESS, Forever21, Victoria's Secret and H&M I've experienced shitty sales associates lol.
I am surprised to know so many people feel intimidated by anyone, including a glorified cashier😂
I challenged myself and went into a luxury store today that I always pass by but don't walk into. I dressed up, no athletic wear, nice purse, great makeup and it was not as scary as I thought it would be. the sales lady was the nicest and so cooperative with me. it was a very nice experience. thank you for all your tips, it helped me a lot.
Once I was in designer shop (I have to admit that I was dressed in very plain way) and I was looking for a scarf. As I was looking around I found out that not only staff but also security guard is discretly following me and watching me from afar.
I was really angry. I felt like a criminal.
So I went to the opposite shop, I thing it was Burberry, and I end up buying two scarves there (they were both nice I could not decide).
I can understand in the first shop that they thought that I have not enough money because of the way I was dressed, but that security guard was too much. It felt humiliating.
In this case it's a lack of service. So that means it's not as luxury as it tries to seem
I had this in a Parfum store. I was dressed in a wellensteyn coat and jeans and leather Boots. I live next to the store. Since today I don’t understand why the security guard followed me like a criminal through the store. He was standing behind me all the time.
I promised myself if this ever happens again, I will be very loud and clear about my disappointment!
I was in a designer shop with my friend trying on coats,, I had just made a decision with my friend's help which one I was going to buy when the shop assistant came over to me and told me to stop trying on the coats if I wasn't buying, so she lost a sale because I put the coat back and walked out of the shop,
To be honest as a former sales assistant, i don't really pay attention to how you dressed but i can read your attitude in a second. I just know immediately if this person is gonna spend money or not BUT your insecurities oftentimes eat you up and appear in your attitude, so i read that as people want to just look around. So my only tips is just be confident, if you are confident enough to step in but not buy anything at the end, i'm still happy to assist you because i feel honoured to tell how amazing my products are, i can drawn to your energy without thinking this person gonna buy it or not
Im glad you are like that, but not everyone in the business are, most of my male friends work in designer stores and they all talk about how they comment with their colleagues on someone’s way of dressing or the items they carry as to see if they have money to spend or little or non, not always are they nice in their comments, bare in mind most of them can only acquire the cheaper items, even with their 30% discount . I dont feel intimidated at a luxury store but I definitely understand why some people are ❤
@@marisamorais3150 sorry to say it, and I'm not trying to sound harsh, but your friends sound very shallow and like they are self conscious about something like perhaps their status and intimidated by money and that's why they are trying too hard and appear to look down on others. Often when people ridicule others it is because it is something they strongly dislike about themselves. They seem to have the insecurity of not feeling like they actually fit in themselves, trying to be nouveau riche but without the funds.
My ex-boyfriend is a very specialized doctor and one of the tops in his field. He has also been a professor in college in addition to having a private practice and he has written several peer reviewed and cited research papers. He does not dress the part outside of work and to look at him in his day to day world, you would never know he had all that going on. He comes from generational wealth and they do not make a show of it. He has clothes tailor made without designer labels showing. He will walk around with shoes so worn you'd think he dressed sloppy outside of work. He wears things to death but when he buys he makes sure it is top quality. He collects luxury vehicles and classic cars and his kids have luxury vehicles. He goes on nice vacations when he wants and he has some celebrity friends and some who are attorneys who represent them. He can be very generous but does not make a show of it and keeps it very low key. His daughter's walk in closet is stacked with Chanel shoes and she collects different designer clothes and handbags and accessories. She left quite a bit behind when she went off to college but not after she went shopping for her move. Apparently she feels she has to fit in with her friends and that's why she does so much to have a certain look. She is at the phase when she is very impressed with celebrities and likes to hang around her father and certain friends of his.
When the doctor walks into a place he buys what he wants and gets out. If he is buying for someone he is waiting on he is patient but if your friends were to be dismissive of him they would be making a huge mistake. His spending habits are unpredictable. He can drop a couple hundred or so on a meal for two but then at the next stop he will decide he would rather order the Mercedes Benz parts and install them himself than pay for the labor.
If you saw me you would think that i wouldn’t spend but i actually do coz i need to buy stuff for my boss 😅
Albilevizm ,, i know too hahaha if the person look around try to find products for other people they would look clueless and confused but idk (again) i just know you'll buy if you find the right products
@marissa but actually you know what ? We are a sales assistant that got minimum Wage really envy and love how you guys the person who can afford luxury items dressed. They just have an aura, maybe her dress actually cheap but look amazing in my eyes, and don't forget many people project their insecurities through you too, that's what your male friends did
When I started to work in a store where we had a luxury section for elegant writing accessories my coworkers once told me a thing that I’ll never forget. She said that usually people who have money are used to wear suits and elegant clothes all the time at work so when they’re in their free time they usually don’t Walk around like that. They prefer to be in comfy clothes where’s other people think they need do get dressed up to go shopping for luxury to “fit” in the expectation of people that work there. You’ll never know so put all your effort in every customer even if they don’t buy anything. Just give them a high quality service so they might return and buy something based on your service. But I totally agree that nowadays we’re being “judged by our cover”. Now, over twenty years later when I enter luxury brand stores I can see if it’s a sale assistant with experience or not by the way he looks at customers. Funny how a few still underestimate people 😉
Hi, former LV employee here! You were so right about the prejudgement Anna and funnily enough we were trained off the "Pretty Woman Stigma". However one thing that I shouldn't have to note, but sadly I ran into this issue more often than not. DO NOT go into a store like Louis Vuitton and ask what the cheapest item is. It's so impolite and normally that's how Client Advisors end up being quite rude. Another thing that shouldn't have to be said, however I'll mention it anyway is please do not go in, ask to see a bunch of pieces and take pictures with them unless you actually plan to buy. Most designer stores don't allow filing or photos anyway. Lastly the Client Advisors tend to hover, because they all work on commission. Due to that, they don't want to risk losing a sale. Hope this helps any elegant ladies who need it! Happy manifesting! xx
I went into my first designer store in my early 20s & couldn't afford anything. But the sales person was so nice! The store was not busy so she put together outfits so I could see the latest trends & said when I'm older to remember to stop by again and I have!
Everyone has the right to enter and be in a luxury store. I've been in many and never had a problem. I've purchased and I've just been browsing. The key is just be confident and act like a lady. Good manners, be polite, don't film anything, dress appropriately and have fun. If a sales associate follows you, just smile and keep on going. They are harmless.
Head held high and be yourself! 😎
These are behaviors that one should have anyway, whether it's in Dior or the supermarket.
Incredibly wise advice. It’s up to us to simply be confident but always polite.
I literally got kicked out the Gucci store for sitting . I was waiting for my parents to enter !!!! Mind you, my dad is a multimillionaire but yet I felt judged
Oh wow, what's wrong with sitting? Crazy
I had this pretty women moment in Dior recently, the shop assistant made me feel so poor, i was dressed nicely, but the top to bottom look she gave me totally shattered my confidence!
and yet there she is only working as a sales assistant which is nothing impressive. You could be an engineer. A scientist. A nurse or doctor. A university lecturer. Someone with an education and worth.
I managed a luxury boutique for a while and tried to not judge anyone who came through the door. The reason being, that I had far seen too many "well dressed" people be cheap and waste the staffs' time, criticise and even return items after a weekend... and then other people wearing casual, unimpressive clothes actually have money and spend without any complaint and don't return items. I always trained my staff to avoid stalking customers, simply because nobody likes being stalked. Also, don't be rude, it says more about you than the customer. Don't judge, be friendly, answer questions and be cool.
I love how people share similar views. I’ve been to luxury stores in Dubai, US, and France & I do feel shy almost to even respond to staff but I normally just smile at SAs and tell them I’m just browsing/appreciating their products & they normally leave me alone. I do acknowledge that I cannot afford the lux items as of yet but it definitely is a motivation to work smarter/harder. And I think Anna is right, I def need yo stop taking things personally in these situations. Xx
Great video idea. Not that I'm even much interested in expensive designer clothes or purses or such...but I can certainly relate to the feeling of 'not belonging' in places like that or the fear of being sneered at.
I think this advice will be applicable to all kinds of situations, where one feels like an outsider pushing in, uninvited.
I used to feel intimidated until I entered Hermes last week in Zurich and everyone was holding H&M bags
Awesome!!!!😂😂😂
My first luxury store visit happened at a Duty Free shop in Guam. I can say I had the best experience because the Chanel SAs were well trained to handle various types of clients. I didnt feel intimidated at all - never mind if you didnt make a purchase. In fact, the SA made me try one of their bags and took a photo of me wearing it - for me to think about and consider buying it when Im ready😊
I'm pretty frugal, and even if I had the means I probably wouldn't worry too much about brands, just quality. If I were to go into some luxury brand store and were approached by a Sales Associate I would merely say, "Don't worry about servicing me, I'm not buying today, I'm just appreciating. Thank you."
As a former luxury sales assistant I can confirm what you’re saying is true 😊
Thank you Anna for this topic. I never even new that what I had was an imposter syndrome. I’m a Nigerian and I usually felt all you described here if I want to go to a high end store. I felt as though I don’t belong and as if my heart would jump out of my chest going in. But now at least having an identification for the problem is a huge leap. Thank you ☺️
I have a friend who used to work for LV and she said that they were trained to sniff out people who are most likely to buy. Surprisingly, the demographics show that people who buy their products are people who wear simple clothing. Some luxury stores ignore these people when they are the ones who have the biggest purchasing power. Usually, these people are old rich money (at least here in my country). People who dress "to impress to show they are rich" are usually the ones who do not buy.
As a student and part-time sales assistant, I appreciate this clarifying video💐
I took on a job as a luxury fashion sales associate because I love well-made clothes all my life and it was glamorized by a lot of media. As a naive college freshman, I decided that this would be my summer experience. My dad also told me it would give me good on the ground sales experience for when I took over his real estate business. Here’s the thing… I realized ANY service job sucks on so many levels that you are grateful to anyone who treats you as a human being. A lot of customers treated me like a robot and a function of my role, and every now and then you have one insult you to your face. You also are likely to have a boss who treats you as a function of your role. And you may have one colleague you hate. Lastly, when the job isn’t infuriating it is boring. Believe me, luxury sales associates are way too overwhelmed with what I have described to have the energy to be snobby towards clients. What we pay attention to is how you made us FEEL. We go to the back to gossip about the ones who treated us with disrespect. We talk fondly about the ones who made us feel GOOD. And then we remember to be them beyond the job, the next time we’re being served by others.
This is why, after working fast food, clothing retail, and as a waitress during high school and college, I'm going to insist my children work the same type of jobs when they are old enough. I have never left a garment on the floor or inside-out on the hanger in a fitting room, nor have I been condescending to a waitress, bc I know exactly what those jobs entail and how much money they are (not) making for that work.
You are very right. I ended up as a shop assistance (in museums, after going to university) and it's really a dehumanizing job. Not only you have bad timetables, but you feel totally useless, a robot, humiliated by clients who think you're just a waste with no culture at all. Sadly there's bad days when you end too tired that you discharge your frustration into a normal client. And I really dislike that to happen, cause everyone is human, me and the client. But there's clients that really enjoy making you feel bad.and then someones comes and treats you as an human, with just nice, quiet and understanding behaviour, and you just want to cry cause the contrast is intense.
Great tips to takeaway: Do your research before going, dress classically and comfortably, be confident and try to go more often to high end stores so you get rid of some of the anxiety you have. Thanks Anna!
I really enjoy it when they put me to the "she won't buy anything anyway" category. Once I went roller skating with my husband in Paris, and afterwards we stoped and entered to an elegant fabric store. The sellers looked at us very badly... I was very amused by this.
One of them asked me what I was looking for. I answered, fabric for curtains.
-How many meters would be needed?
-I do not know.
-For how many windows would you need the new curtain?
- 8.
How big are the windows?
-I do not know.
-What is the ceiling height of the apartment?
-4.2 meters
After that we were ushered into a back room, offered tea, coffee, cake and made small sample packs of all the fabrics I could lay my eyes on.
If anyone is familiar with Parisian apartments, knows exactly why... 🤗
Oh dear. I sew myself and love looking at nice fabric...including upholstery and other home decor fabrics. Some of them are really quite spectacular. With a price to match.
Doing the mental math for your windows made me a feel little faint 😅.
Nice curtains are such an eyecatcher in a turn of the century appartement, though. And unlike with a special occasion dress or something, you get to enjoy them every day for years.
Please tell me why!
@@gigic.7809 As a Interior designer I'm dying to know as well why you were ushered in the back room! I love to get my hands on some sumptuous textiles !
My guess would be the ceiling height, but idk.
@@hollyholman6375 yes because of the ceiling height!
I used to feel like this... those shop assistants try to make me feel like I do not belong. Exactly like in Pretty Woman. But then I realized - I earn more money than those shop assistants. So it means I DO belong there and they have no right to tell me otherwise.
This. 💯
“I earn more money than those shop assistants.” You seem to be placing value on how much money you make (that is, you make more than the shop associates so technically you’re higher up on the social hierarchy). Why even have this mentality? They are being judgemental. No need to stoop to their level.
This topic is amazing!! Thank you for raising it, Anna.
IMO, designer stores need to be boycotted for their snobby, stalkerish behaviour. People should start retuning that negative energy and simply stop shopping at designer stores. Being financially free is a lot more "luxurious" than purchasing a bag that will eventually be out of style anyways....
I have found, that a great tip I use for any store, not necessarily just designer stores, is as I walk in and get approached with a sales associate asking if they can help I usually respond with a "Yes, thank you, I'll let you know if I do. I'm just gonna look around for a few minutes first." That way they know you are confident enough to approach them if you need any help.
After about 10-15 minutes, I've usually figured out if something has caught my eye. That's the best time to ask about the item, if they have it in your size, different color, about using the change room, etc.
But on the other hand if nothing caught my eye, I'll just give the sales associate a friendly smile, thank them and tell them to have a good day as I leave.
Also, by greeting them when you enter with a cheerful smile and good eye contact, you aren't are suspicious looking, and less likely to be mistaken for a shoplifter.
I am so glad you touched on this topic. I used to feel out of comfort just visiting a Starbucks store. And it's not like I can't afford a drink there but there is definitely a stigma/lifestyle attached to certain brands. And like you pointed out it's important to understand why someone would feel that way. And I 100% believe what you said about visiting a brand store on regular basis so your vibration is elevated. I always had a fear of entering a brand store but now that you've put things in a better perspective I don't think I feel so intimidated anymore. Thank you Anna, lovely lady ❤😁🌷
Just remember money you can find but you? cant be bought 😘❤
It’s funny how you made this video because I have gone through this experience a while back. I was in a Louis Vuitton store and I was wearing a casual shirt and wide pant jeans (but I was descent enough). I was so nervous because I can just feel like I was out of place, attire wise and income wise 😂 Thankfully, the sales assistants were nice and asked if I needed anything. I told them no and then I looked around the store. Another sales assistant asked me the same thing as I was eyeing on the sunglasses. I just asked them about the prices and she explained them to me. I thanked her before looking around the store more before leaving. They greeted me goodbye as I left. So ladies Anna is right about the imposter syndrome and it’s okay to feel like you’re out of place. But there are people who aren’t judgmental and are willing to help you.
05.21 The expression on your face with the Goochie t-shirt😂😂
I absolutely don't mind going in designer stores but I hate it when there are no other clients and the three bored sales people stop chatting the moment I enter the shop and 6 eyes watching me in silence while I look for something.
I went into Gucci wearing jeans, a parka, big bulky boots. They couldn’t have been more friendly to me. The sales person left me with bags out on the counter to look at while they went into the back room to look for something else I was interested in. I did end up buying an 1800 bag. But the sales person didn’t know I was going to, until I did. Same with Needless Markup on the same day( that could have been because I was carrying the Gucci store bag). Now Cartier in Atlanta was a different story. After the security doorman let me in, I was followed everywhere. Very uncomfortable. I couldn’t wait to leave.
A luxury clothing store that had been in business for close to 50 years recently closed in my city. In order to be allowed in, customers had to ring the front doorbell. If you were known to the staff, you would be taken in a side door and only by appointment. I never tried to shop there because it seemed so pretentious and snobby. I have become dedicated to online shopping.
Thank you so much for this video! My husband keeps wanting to take me to the Bal Harbor Shops in Miami and I refuse to go in. I’m totally intimidated! Thanks again for giving me the strength 😊
Yes we have no obligation to buy👏👏👏 great video😊
I've been around old money, new money & broke money. My experience has been that new money has been very stingy and flashy (there are exceptions, of course), and old money are reserved and respectful with everyone. I've had new money tip me nothing and broke money give me the largest tips. I've learned about giving back and graciousness from old money. How YOU conduct yourself and value yourself is a direct reflection to others on how you are to be regarded. 💋
Honestly when you work at sales they train you to classify and try to ‘read’ people. Since you can only look at the way they act and dress, that’s how they’ll read you.
My mother always told me not to even look in the windows of luxury stores as a kid. She said they were ‘not for us’. We would stand at the bus stop outside of the Versace store in Sydney facing the road with our backs to the shopfront. It was… a lot 😂
Yes....
Not many things were "not for us" also, I remember.
I went into Gucci once to buy a wallet that I had already decided on. It took me like 15 minutes to buy it because everyone seemed busy and gave me no attention. The only attention I got was from the security guard who smiled and said hello. Other than that, I had to quite literally get someone to help me and check out my items, which they also messed up on. The assoaciate seemed frazzled, not sure if it was her first day or not, but totally felt like some department store associate. Actually, I think I got better service at the department store. They also charged me $100 extra, and I had to travel another hour back to get a refund. They didn't offer anything as compensation for the mistake, which took a total 3 hours of my time away (traveling, calls, etc). Safe to say, I won't be buying anything from Gucci for a long time.
I work as a retail sales assistant and you're so right! Some people really are selfish and "waste" time, yet at the end of the day I get payed for my job and many other rsas should take time to be kind and not be too insistent. Bless y'all.
I've been window shopping in designer luxury stores since I was a young adult. It's my favorite pastime comfort-food kind of thing. I've (almost) always been treated very well by the sales people. In fact, they're much nicer and accommodating than the mid-range department stores. I do dress up a bit when I go and simply breeze in like it's familiar territory (which it actually has become). Try it! It's a lot of fun. 😄
I have found that it depends on the brand. I have had terrible service in Louis Vuitton and will never set foot in one of their stores again. On the other hand I have found the service on their online store to be excellent.
The store I really love going into is Dior. Their staff are just so lovely. The last time I went in I was only after a lipstick case but I was treated like a princess.
I do like to make an effort to dress nicely because my mother taught me that when you go shopping at a mall or in the city you dress well, whether you are going to Dior or Target, it doesn’t matter. If you look better you will feel better and more confident.
I was at a Tanger Outlet and decided to go into a luxury store just because I could (to protect the innocent, I won't expose the store's name). The employees were verbally polite, but their body language spoke with such an impertinent manner. Regardless, I still walked about the store and browsed with a smile, even though I didn't buy anything.
I don't go to the stores unless I need to buy something. One time, my son and I went to Dillard's to get me, my son and my husband our Christmas outfits. We match clothes all the time. That time, I was wearing a pair of long blue jeans skirt, a blouse, and a pair of steel toe tennis shoes. Nobody even cared to assist or ask me if I needed a particular style or color. Again, when I go to the stores, I have money to spend. My 12 yrs old son noticed that everyone was looking down on me. So what I did, left that store and came home and upset. Two days later, we came back and I dressed up like I was in church. (The church is the only place where I dress up). To my surprise, everybody wanted to help me. I didn't buy anything and went somewhere to get our Christmas outfits. To me, it's not about how the person dresses so people will treat people well. Everyone is equal especially in the eyes of GOD. Rich or poor, we bleed the same color of blood, red!
This is such a great topic Anna! I love how you mix psychology in everything you talk about.
This happened to me a week ago in Athens! I was looking forward to visiting the high-end stores (which we don't have in our country), but when I saw the prices in the windows I was scared of going in even though I had some money to spend and wanted to get myself a little something for my birthday. I ended up going to Hermes looking for the Oran slides, and another pair of shoes from Dior that I like and could afford, unfortunately they didn't have any. So I ended up going to an eyewear shop and got myself a gorgeous pair of Chanel and Fendi sunglasses.
If you want to start getting used to enter these kind of stores, make sure you wear nice, clean shoes. That's the first thing salespeople pay attention to. And yes, they will judge you. They all do. I was a waitress for most of my working life, and unfortunately, I did it as well. Couldn't help it. But, like in the movie, I was surprised at times.
I think a good approach would be to have a certain item, like a bag, in mind and ask to see it. That way you have a good reason to enter and an answer to the SA approaching you instead of just popping in to look around, which in a luxury boutique can be very uncomfortable.
Anna, I like that you cover so many aspects of in-person luxury shopping from different points of view, and that you address your sales person viewers. As a shopper I like to preview merchandise online so, if approached by a sales person, I can offer ideas of what I might purchase. This eliminates awkward guesswork for both of us. Also, entering any store with confidence and a smile apparently makes me more approachable because I receive better customer service this way.
There was one time I walked into a store with the intention of buying a few items from that store. But I was indecisive which style to get, so the Sale Assistant A lost her patience and walked to serve another customer. Sale Assistant B saw I was alone so she came over to help me. In the end when I was at the cashier, Sale Assistant A saw I bought 3 items that costed more than 300 dollars, she quickly came to the cashier and aggressively told the cashier and Assistant B that I was her customer. Apparently they were on commission 😏 Felt bad for Assistant B though. I should have voiced out but alas, I was too young and unprepared for such situation.
I honestly don't feel intimidated going into these stores. I love to shop and look at the new trends. However I do feel that i'm being "sized up" when i walk in some (not all) of them. i once went in a certain store, and saw the sales lady look at bag, then actually turn her back to me and wouldn't even acknowledge my presence. Another woman walked in carrying an expensive designer bag and was immediately greeted. The customer was very short with the sales person and barely glanced at her. My thoughts were; What goes around comes around. LOL
I wouldn't want to spend my hard earned money in a store where the salespeople treated me rudely.
I can’t afford yet to get luxury items as I am still a student but I like to walk around from time to time to get inspired and to attract wealth in my life as I believe in staying close to what you want .
I simply go dressed, I am polite and well put together. I even try some items sometimes knowing fully I won’t get them lol . Own it girls ! Be confident, smile at the staff and no one will bother you ❤️
Everything is ok but Teddy 😍
Having a good wardrobe and wonderful home with a dog in it speaks volumes about you. The fact that with pets maintenance gets difficult but you still manage it all is everything Anna ❤
I had always wanted to go to Tiffany. I finally got my first legal job, traveled to Seattle, and went inside Tiffany. One of the sales person happen to be Asian and I explained to her why I was in the store. She asked if I wanted to look around or if I had a budget in mind. I told her that I could only spend around $100. She showed me items that were within my budget and I was actually surprise they had things for less than $250! I ended up buying a pair of beautiful silver dangling earrings for $120 that I wore everywhere I went.
The people who work in designer shops make the minimum wage. So if you feel like you don’t make enough to be there think about this
Wow😅 actually thought I was the only one who felt this way and felt like a looser for it.
Not only do I feel uncomfortable but my pet peeve is when staff ask me if I need help. I hate it! I just like to be left alone to browse, the expectation to buy or lack of gives me anxiety.
In my country people working at those stores are usually very rude, that’s why I fear walking in. My teacher, who was a beautiful 32yo woman at the time, told me one time she walked in this expensive store (not even designer) and the seller just told her she couldn’t buy anything there! Can you imagine? She just walked away crying.
Where do you live? 🙈
@@marinaj7877Brazil!
Thank You 🙏 Ana . This was me, I do have the means to go into a designer’s store, but I was not born in to money, so I’ve always had that insecurity on goin inside one😅
I do find it funny that some sales associates look "down their nose", as if they are better than us, when in reality they are basically cashiers, making minimum wage. The same as the nearby gas station attendant.
And no, I am absolutely NOT trying to shame or talk bad about cashiers/gas station attendants.
I appreciate the jobs they do. ❤️
I don't think that they earn minimum wage. They earn more. I've worked at a gas station ⛽ and earned more than minimum. Just saying.
I used to work as a mystery shopper in luxury stores. Incredible experience :P
I was just in Hermes two days ago .. I had an appointment and the sales associate that I was suppose to meet was at lunch .. I was early that was ok .. I would have no problem waiting.. a sales associate that I did not have an appointment with kept badgering me .. let me see your email .. she must have said it 7 times in one minute.. I was so surprised.. I was dressed casually but nice .. I had my Chanel bag .. white jeans and white jean jacket.. beautiful shoes .. I felt she was trying to “poach “ me from her colleague.. I just looked at her and said “Never mind” and turned and walked out .. walked over to Gucci and shopped there .. no problem..I hate the hovering.. and the pressure.
I think that feeling of belonging you are talking about is such a crucial concept! Thank you for bringing it up in this video 🙏❣️🌹
For me, it’s being judged and looked at. It’s humiliating and yes, I can afford everything from every place I walk into. It’s the stares, the following me around as a 5”10 woman who doesn’t look like the majority of everyone else. It’s all awkward and unsettling so sadly, I prefer to order my designer items online. Sad but true.
This video was eye opening and will be a game changer for me. I dress and wear my dresses from Nordstroms, I love carrying my Louis Vuitton propriano “mom bag” or my Gucci tote 👜 or Gucci marmont crossbody, my wedding ring, simple jewelry, and my husband who is a captain pilot for FedEx and business owner dresses down when he doesn’t have to wear his pilot uniform but cleans up well. I work as a software engineer from home. Point is, the money is never the issue. I think I’m just nervous to even go in these places due to preconceived notions others have but as Anna has stated, because I already dress nice and the majority of my dresses all come from saks and Nordstroms and it’s what I mostly wear I don’t have too much of a problem when I’m shopping at the lower level stores like macys, target or someplace, I just have to not worry about what others think about me too much. I didn’t grow up financially successful but got here due to hard work. I just need to stop worrying about others and go and shop at my favorite designer stores with ease and worry free. ❤
Edit: I came back to say I think I’m not used to my success yet. Lol while I look and even know how to act the part in my mannerisms there is still something there that makes me feel guilty for making purchases for myself in the thousands. We own a newer model Range Rover supercharged (the big one) a Mercedes Benz gl450, my 2010 Toyota Camry and husbands ol faithful work truck - a Chevy Tahoe - All vehicles paid off. Our home is a big beautiful home situated in a nice subdivision on the edge of town, kids in private school etc. as I get older I am slowly trying to realize that we are in a higher tax bracket and that it’s okay to have luxury items especially when you live and drive this way. I’m slowly coming to full on realization of this and to just stop putting limitations on myself due to worrying about what someone thinks or how they’ll stare at me.
Lol just remind yourself they are working retail and aren’t any one special.
@@GalaxyFluke That's really rude and not elegant at all. They really could be someone special, working their way through school or some other endeavor. Even Jim Carrey used to work as a janitor. We are not entirely defined by our current job or situation. Sales associates shouldn't treat customer's rudely of course, but customer's shouldn't act superior to them either.
The first time I went to a well known beauty salon in Beverly Hills many years ago I felt intimidated. I saw Mary Hart from Entertainment Tonight getting her nails done; Renee Taylor (from The Nanny) yakking away to her hairdresser; Christina Applegate getting color, Christine Lahti under the dryer. But I loved my hairdresser and over the years it felt like home. You can get used to anything!
You are right dressing the part makes attendants treat you as a legitimate customer. I have also been treated poorly at high end stores in my youth; so sad for the snobs. I gave the salesperson who treated me well the purchase.
As a former sales assistant, we follow you around because we have to ! It’s part of our staff training, we must say hello and let the customer know that we’re here to help, otherwise they may feel ‘ignored’. Also we do judge people but not in a horrible way, it’s simply to evaluate if we can make a sale with you or not because we make commission on all sales, so it understandable we want to make as much commission as possible. Also remember that sales assistants are working in the store, they themselves are probably not wealthy so don’t feel intimidated!
I usually will ask a few questions and then state my intentions, coming to buy a scarf, coming to try on these shoes I want in the future, you know just be honest. I do walk in like I just got off a yacht lol but I always smile and greet. It’s balance 😅
My mother had a good friend who worked at Borsheims in Omaha, NE and when I would visit, we would go often. Very high end jewelry and gifts store and at the time owned by Warren Buffet (might still be). Their philosophy was to treat each customer as if they were wealthy. They had people fly in from all over the world to shop. Some in dreadlocks and flip-flops, burkas, organics, t shirts and leather pants, and others dripping with apparent wealth. It was such a pleasure to go and you were always made to feel comfortable. But that was then...this is now. Today it's hard to trust everyone who comes in off the street, especially with all the looting in bigger cities. It's sad to see so many designer stores shut down due to theft. While online shopping is booming, its just not the same as physically trying on and touching the garment or product before you purchase. Sigh!
One thing that I think people rarely consider, is I think some sales people are just plan bored and lonely. All day long they re-fold sweaters and scarves. Opening boxes of new merch might be the only exciting thing they do besides making a sale. Even if it feels a little awkward, a little chit chat might go a long way.
Omg Anna! I love all of your videos, but I’m totally distracted by that adorable bundle of fur at your feet! Your pooch is so, so cute! Please introduce him/her to us. The way he just came into frame, took a sniff at you and plopped down at your feet says a lot about how he feels about you. You must be a wonderful, loving, gentle doggie momma and human being.
Hope you would include him in all of your videos. Love him!
Teddy did a great job helping out in the video!!!
He is so adorable 🙂
I have entered an expensive luxury perfume store once because it was raining like hell outside. I felt like a wet dog who doesn't belong there. But the sales assistant was such a sweet lady. I told her honestly why I'm there and how unsure I feel and she assured me to not worry and confessed that if she wouldn't be working right now she would look exactly like me. She offered me a hot beverage and let me still look around and test some things. She was so nice :)