Just got mine delivered today too. Absolutely stunning model and it ran like a dream straight out the box. Well worth the long wait for it to be finally released. Cheers, John.
Thank you very much Peter for your very kind comment, that’s greatly appreciated, I’ve had to delete a couple of comments where weren’t so nice but hey Ho, that’s the nature of RUclips. Hopefully you will continue to watch other videos which I put up too. Cheers for now mate. ………Graham
Sorry to hear about your disappointing service, Graham. It is always a worry when something that is delicate is in a delivery system for that length of time, which increases the potential for damage. You did right to video the unboxing. My heart dropped when I saw the outer box was crushed but fortunately the box inside and its contents survived. All worked out great in the end. Very pleased for you, Graham. Best, Jason.
You hit the nail on the head there Jason, the thought of that being shuffled around and sitting somewhere for 10 days wasn’t exactly refreshing. I think the outer box must have been a Hermes box as it was strange that the inner box was just loose inside without any form of packing material, anyway, it all arrived safe and sound in the end and the loco itself is stunning. Cheers for now mate. …………Graham
Great video Graham, wise to video the opening for the reasons you gave. I’m glad it turned out well for you. It does look a great locomotive. Thanks for sharing. Roy.
No problems Roy and a few days later with it well and truly now run in then it’s a lovely smooth, quiet loco, I have no complaints so I consider myself very lucky indeed. 👍🏻
Hi ya Graham. No bubble wrap. No styrofoam peanuts. Not even rolled up packing paper. That’s no way to ship something. It certainly is a beautiful loco. I guess you were a lucky one. Looks great. Sounds great. I look forward to seeing it’s inaugural run on Lakeside. Bye for now. Take care.
I thought that very strange Norman not to have at least something inside that outer box, just to stop it moving about if nothing else but luckily it came out unscathed so that’s the main thing. Hopefully I can get it on Lakeside today and give it a proper run. Cheers for now mate. …………Graham
Nice informative video and warning us to be careful, when receiving and opening models. Wow, as well, looks stunning. Look forward to receiving mine from Hornby. Delivery times of 10 days are the norm nowadays. Thanks for producing such a good video. All the Best x The Bigfella x
Hi mate and thanks for the comment. I’m one of the fortunate ones in that nothing was broken and it ran well too but as you probably know then many folk weren’t so lucky but this was the reason I did the video so as to cover my bum should there be anything wrong and to prove to Hornby that it wasn’t me who damaged it. I ordered a model railway related item on Monday afternoon this week and it arrived on Wednesday - two days, so 10 days might be the norm from Hornby but not from other suppliers. Cheers for now mate. …………Graham
Great model Graham! As soon as you mentioned Hermes my heart sank. We've just taken delivery of models from a different supplier. He usually posts by RM Parcels but they refused to take his order due to being overloaded. So he chose Hermes who promised 10day guarantee delivery! As soon as their tracking system didn't show updates we worried but, on day 6 lo and behold it arrived at the time they told us. As for pre-order, I've been bitten once by that when I found I could get the model off the shelf at much less than preorder price once it had been released. Anyway all the best for you Graham and Hazel have a great Christmas
I agree with you 100% Leslie, no more preordering from Hornby or anyone else for that matter. Like you, I will wait until it’s released and then buy from a model shop where I can see it and hear it running plus it will normally cost a little less too. Cheers for now mate. …………Graham
All be it that I am an a H0 enthusiast, my supplier doesn’t take payment on pre-ordered stock or available stock until despatch, for that very same reason. Great to see you back👍
Yep, that’s the way normal retailers work, they ship on the day payment is taken or at the very latest the day after. I use two major suppliers for parts for my kit car I’m building and both never charge me until they are despatching the goods I’ve ordered. Good to be back! 👍🏻👍🏻. Cheers for now mate. ………..Graham
Had mine delivered yesterday for my wife as a surprise present for Christmas. Delivered by DHL, outer delivery box was perfect along with the main Hornby box, but opening the plastic Hornby packaging around the loco I found both of the smoke deflectors flanking the blast pipe have been snapped (one clean off). I can only assume it was done in factory or somewhere and not noticed. Sadly the vendor I got it from has no more to exchange it (apparently no one has any left according to the vendor).
Oh no Paul, that’s so sad to hear, the wind deflectors are one of the areas that does seem to be effected along with broken draw bars for the tender and missing/broken steps. It’s a sad state of affairs from Hornby, I don’t think I’ve heard of so many breakages in one go before now. If no replacement can be found then the only other option I guess is a full refund from Hornby or possibly a repair. Hope you get it sorted eventually mate. Cheers for now. ………….Graham
Hi Graham so pleased that after your long wait loco arrived in one piece can't wait to see it running on Lakeside. Take care and remember to stay safe..
Many thanks Barry, it’s been a long wait but it was worth it in the end, it’s a beautiful loco and hopefully I’ll have it running on Lakeside tomorrow. Cheers for now mate. …………Graham
Glad yours arrived intact and runs well. It is a shame some people have received theirs damaged or poor running. 10 days seems a long time. The model looks stunning and will hopefully be a worthy addition to your fleet. Just subscribed. Regards Paul.
Thank you for the kind comment Paul and also for subscribing too. I consider myself very lucky to have come through this unscathed with an unbroken loco and that it runs ok, bit strange to have to say that really as it should be like that anyway, but alas, many folk have not been so lucky and I fear that this will cost Hornby dearly - not just with the returns they are going to get back but also the faith in ordering anything from Hornby again, I know that I will never do that again, if I do buy anything from Hornby then it will be at a model shop where I can visually see it and also see it running too. A great shame but they bought this upon themselves. Cheers for now mate. ……..Graham
Hi Graham, I watch this after your part 2 so got the details I'm interested in regarding the Sound decoder. Thanks ! Sad customer service is degrading everywhere and you're very lucky with a fine working, not damaged loco! To many 'hype - me me' jet-setters at these companies today. Only money orientated. Sings of the times. Anyway success and thanks for sharing.
No problems as regards sharing mate. Something needs to be changed because this is a sad state of affairs we are which is why I did the first video in the first place - as evidence for me if anything was amis, at least I would have proof. But I shouldn’t have to do that but I know from bitter experience that I now have to hold my breath in anticipation when opening a package up containing a loco that it isn’t broken or missing parts. Sad times.
Hi Graham, I too had to wait 10 days to get my W1, I paid for mine on 30/11/21 and it was not showing up on Hermes tracking till 6/12/21 and was still on the 10/12/21 shown as waiting to be sent. Yet later in the day i checked again it was out to me and would be with me 3pm and 6.30pm. Aside from the wait it is lovely model and arrived intact. After testing I ran it on my layout the front steps were hitting my platforms and some of my point motors . I have on my 3rd attempt managed to get the front steps to stay on and am now having to move my platforms back a bit.
That’s not far off what I experienced too Kevin, I haven’t had to move anything back but I did have to shave a little off beginning of the platform so the steps missed it, it just grazed the platform so not much to trim off. Cheers for now mate. ………….Graham
It is indeed Mark and I’m really pleased with it now, I’m so lucky to have this in one piece and with nothing missing. I really believe that Hornby have done such a good job of this model (as long as it’s not broken) that it deserves to be a contender for model of the year - it’s that good in my opinion. Cheers for now mate. ………..Graham
Hi Graham , great to see , I hope you are all ok and well. Stunning loco and sound fitout. Shame about Hornby and there system of delivery, I always buy from model shops never direct as most of the time you get a better deal buying from model shops. I Dread it when a seller uses Hermes as they use a lot of small sub contractors and I have seen how they treet boxes also the shipping takes a lot longer. I have just bought some rare Fleischmann coaches via a seller on Ebay {outside of Ebay} and the box they came in from Hermes was badly crushed and three coaches were badly damaged one coach beyond repair...the seller was great he sorted a very good part refund out. All the best to you and your family. Jim.
Hi Graham. TOTALLY agree with EVERYTHING you are saying about having to check, double check and videoing everything we now do! 😠 I’m afraid us oldies come from a time of trust and leaving our empty milk bottle on the door step with a £1 note sticking out the top without videoing it as evidence! And from a time where we as a customer were treated with respect. But I’m afraid now times are different and alien with the best example I can give you is. My bank has sent me along with obviously the 1000’s of other customers saying and l quote….. “DO NOT TRUST ANY text messages, phone calls or emails you receive as they may not be from a trusted source” So there you go young G the sign of the times we are living in! All the best and just love that new train mate ❤️
Yep, it’s not something I would normally do to be honest with anything being delivered but for some reason, model railway items seem to be prone to breakages or things missing completely, something strange is going on and I don’t understand it. Hence the video, luckily for me it all turned out ok but there are many folk who haven’t been so lucky and I don’t know what Hornby are going to do about it. I very much doubt if they have many in stock to replace the broken ones sent back to them so I guess it’s either going to be a repair or a refund. It’s a shame that Hornby themselves are being very quiet about this situation and I fear that this is going to cost them dearly. Cheers for now mate. ………..Graham
Hi Graham, I had the same long wait with mine and damaged outer box on arrival! As with yours everything was fine though and I must say Hornby and given us an absolutely stunning model. Slow running out of the box was superb! I have to say I think they've sent you the wrong example, as I too ordered the original prototype loco and that's what's arrived! If the name has been printed on the deflectors, then you've got the exhibition example! Looks stunning though! Enjoy!
Hi mate and I think we have both been very lucky with ours, I’m not too bothered whether it has name plates or not, it doesn’t make a huge difference to me, I’m just glad that it’s not broken and runs ok so this won’t be going back, I’m happy with what I’ve got. Cheers for now mate. …………Graham
My one has arrived faulty and damaged . Ordered directly from Hornby on pre order . There is a bit broken off the tender and the tender wheels will not turn on the track . Also the loco stalls on reverse running . It is being returned for replacement . I agree with you about the dispatch and delivery times .
Oh bloody hell David, that’s horrible and I’m so sorry to hear that. Hopefully Hornby will be able to gib-very you a replacement but failing that, a full refund. I’m not sure if they are doing repairs to these or not, Hornby are keeping very quiet about this at the moment. Cheers for now mate. ………..Graham
@@GrahamFoulston ... I am hoping that the replacement will be fine of course . If it's not i will be looking for a full refund . Meantime the broken / faulty one is still in transit to Hornby Quality Control Department as i type this . According to someone i spoke to at Hornby's technical department there have been quite a number broken and /or faulty . Strangely most of them have the broken bit off the top tender near the loco cab side exactly where my own one is . Cheers for now .
@@davidhardy7356 Yes, that does seem to be a common area for breaking, let’s hope that you will come out of this a winner in the end - fingers crossed for you mate! 🤞🤞🤞
@@GrahamFoulston Here is an update on my replacement Hornby W 1 Hush Hush . I sent it back on Friday 17/12/2021 and surprise , surprise i received my replacement today Wednesday 22/12 / 2021 . That's only a wait time within four working days. Quite a contrast from my waiting time of more than fourteen days via Hermes . So there you go Hornby can do it when they try . This time it was sent well packed via DPD unlike the Hermes packing . The loco and tender are in mint perfect condition with no parts bent , broken or falling off therefore there is no damage to the loco or tender and it runs super smooth forward and reverse from a crawl straight out of the box . I have not even ran it in yet and only had to apply around 20% mark power on my Gaugemaster TS power controller for the smooth crawl with no cogging whatever . I did notice that the inner plastic casing had additional pieces of foam padding guarding the smoke deflectors . Also from now on i am going to ask for delivery via DPD for peace of mind regarding transit even if it means extra postage costs . I think Hornby should stop using Hermes as a courier .So my opinion of this model just now is WOW ! What a beauty and a superb runner and well worth the wait after my previous encounter with it .This is the best Christmas present i have ever bought for myself and i shall cherish it and love . Somebody up there likes me ! MERRY CHRISTMAS and a HAPPY NEW YEAR to you and your family .
Mine came today, outer packaging crumpled like yours, no bubblewrap or anything, the inner box was perfect as was the Hornby standard retail box. The loco was fine. Was it worth the wait? Yes it was love it.
Looks like a lovely model. You are right in what you say about taking precautions when recieving and opening the model. I have had Hornby models in the past and they have been sent back to place of purchase. They command quite a price on them so you at least expect them to be right. I was surprised that they never packed the outer box out correctly. Take care.
Hi Graham glad that you got a good one. 10 days not great. At least you've got it though. I too am not happy with hornby. Had a few problems with their customer service so anything that I do order I do it through my local shop. Mind you my pre order through them has been put back to winter 2022, whatever that means, they were due spring 2021! Nice loco though atb Andy ps look forward to seeing it on Lakeside
Hi Andy and thanks for the comment. I’m not actually interested in ordering on pre-orders now. All it does (for me) is to highlight that a particular product is due for release in the future at some date - don’t ever take any notice of a preorder date, when have you ever had a model arrive on a pre-order date? I will just wait until it’s actually out and then try and get whatever it is from a local model shop and if I can’t get it then so be it. Hopefully this will be running on Lakeside today. Cheers for now mate. ………..Graham
Ten days from payment to delivery on the run-in to Christmas in the middle of a pandemic sounds reasonable to me... Surprised you didn't send it back cos it was the opposite way round to the picture on the box :-)
Nope, sorry I don’t agree. I paid for an on line purchase on Monday at a U.K. store and I received it today. If you think I’m being picky then read some of the comments, go onto RMWeb and see what folk are saying there too. 10 days from payment taken to delivery is not the norm whether it’s Christmas plus a pandemic, others can do it so why not Hornby. I won’t even go into the many, many breakages cropping up now. Cheers for now. …………Graham
My R3840 arrived at last, but missing the front right hand side steps. No loose part in any of the packaging, so item must be missing during the assembly process. Wrote to Hornby this morning for a replacement part. So probably not get it until 2022. There is no model shop in Belfast any more to order and buy stock from Graham. Therefore I have to order online all the time from the usual places RoS, KMRC, AccS, SLW, KRM and Hattons.
Oh no John, so sorry to hear that, from what you say then you have no other choice but to deal with Hornby in this particular case. Have you tried phoning the customer service, I have contacted them twice recently regarding the Hush Hush and they were very helpful and understanding although they couldn’t do actually do anything as regards delivery. They may be able to help you as regards a replacement though. Good luck mate and hope you get it resolved. Cheers for now mate. ………….Graham
@@GrahamFoulston I'll wait a day or two first before calling anyone, Gee. If they don't reply to my email, then I will complain by phone. For as you know it can be difficult to get thru to them. With covid being the biggest excuse, these days. For not getting/doing anything when you have a problem or issue. I know it is a severe problem that we are all facing and going thru. I've lost two family members already to it, an aunt, and a cousin. Then the worry of my mum (90) could be next in the nursing house. With the virus knocking out any Hornby staff if they test positive. Unless they can self-isolate, and they can work from home via any computer networking servers. They would have less phone operators on the desk. So, I'll wait to see what reply I do get and see how long it takes. Just as well the loco is for my own use, and that it wasn't a Christmas gift for anyone else.... Jay 4 John.
@@GrahamFoulstonYes sure Gee. I've still to answer your email you sent too. Let me know, if you need a mini variable DC Buck Converter 12v-3v step down module for your layout lights as I should have a spare one here. It will help with keeping the voltage output low to whatever you set it at. The input and output supplies can be set between 3v-40v DC. It may help you from blowing your LEDs or any other items you use in future. I can even make up a pass thru circuit board too. To divide the output into multiple ports of pos and neg if you need it.
@@GrahamFoulston. Graham, I got a reply, and I was told he had contacted the warehouse and it would take up to 14 days to received the part. That is if the warehouse is stocking spare parts for it. If I don't get it by then, to email him again. So, I'm take it they don't have spares and the small part like the steps will have to be shipped from China. I'll let you know later if there is a result on the matter. I watched Sam Trains review about his W1 unboxing and I am scared to even try running both locos. Yep, you read that right, I bought the two, so I've double the trouble. Plus, not only that, at the time the W1 was announced I was unsure which version to buy Grey, Green, LNER, BR or A4 versions that I pre-ordered one of each. Then decide which was going to be my keep or keepers and to sell the others on later.
You will probably know this Graham, I have tried applying the nameplates with double sided tape, blue/black tak, and horror of horrors even evo stik. The best way I have found is with PVA. I hope you have a great Christmas after the rough time you have had recently and enjoy your superb new loco, Bill.
Many thanks William for your kind wishes at Christmas, and the same to you too. To be honest, the name plates in the accessory bag are of no better quality than what is already on there so in this case I won’t bother fitting them. Cheers for now mate. …………Graham
That’s because as far as I know there are no genuine sound recordings of the Hush Hush, sure there are a few clips of it but no full recordings as far as I know so that’s why I just put in an A4 decoder I had knocking around. Considering that this was made in 1930 and retired in 1936 then I doubt very much if there is anyone alive now that would be able to say what is right or what is wrong. Who cares? I certainly don’t, as long as it makes some form of steam sound then that will do for me and my layout. Cheers for now mate. …………Graham
I have bought many Hornby locomotives over the years and only had a problem with one. Luckily for me, I had bought it from a local model shop and it was immediately replaced. I've never ordered direct from Hornby and, if your experience is anything to go by, I never will. As for carriers, give me Royal Mail every time.
Yep, same as me Les, I’ve never had a single problem with good old Royal Mail, if it’s next day delivery then it always is. Of to a model shop tomorrow so I’ll see what I can find! 👍🏻👍🏻. Cheer’s for now mate. ………..Graham
Well it took Hornby four days from taking my £200 to getting it despatched to Hermes, virtually every other retailer I order from - even non model railway - get it despatched either the same day or the following day, not four days later. But you are right, Hermes took 6 days which is a ridiculous amount of time even taking Christmas, Covid and everything else into consideration. But if you think that four days is acceptable from Hornby to despatch it then that’s fine. Cheers for now. ……….Graham
I just got mine my friend bought it for me for Christmas and i just got it and I LOVE IT it came in undamaged the box was not destroyed there was bubble rap on it for protection lol talk about lucky
I'm not an LNER man, save for having 61666 because it's Nottingham Forest, but I do like the grey of that W1 and I'm glad that it arrived intact for you Graham.
Was there a reason you ordered from Hornby direct eg guarantee of supply as I know Hornby were telling dealers of restricted supply (following their new supply rules I imagine). I pre-ordered from Cheltenham MC at £179 then Hornby raised prices to £197. Mine shipped yesterday and I did a quick check across the internet to see that most were sold out and those that are available asking the full rrp. The Apple Green one is due in January 2022. Looking fwd to yr next video of the speaker upgrade, if you can show you doing it that would be of interest ie to see the space available Was the sound decoder the Hornby A4 TTS decoder? Cheers
Hi Paul, the decoder was actually from YouChoos and not a TTS version. I sold an A4 but took the sound decoder out and replaced it with a standard decoder before selling it so this was spare. I had mine originally pre-ordered from Rails of Sheffield but of course Hornby in their infinite wisdom changed all that so the pre-order was cancelled by Rails, I then pre-ordered it through Hornby at £197 but that will be the last time I do that and I think from what a lot of folk are saying then it won’t just be me. Cheers for now mate. …………Graham
@@GrahamFoulston Thanks. As an addendum, I have ordered the Apple Green version from Hornby with my 10% Collectors Club discount. Having seen the atrocious packing from Hornby on the Sams Train feed, I have emailed Hornby Customer service, copying in both their Marketing and Collectors Club editorial for their comments on the packaging and how/who is doing it as it seems to me just a panic job by Hornby in the warehouse to get them out of the cartons from China and chuck them in individual cartons to the customer with zero packing or care just so they can bill them and say they have been shipped before Xmas. The packing (or lack of it) is absolutely atrocious, and what can you do as they have none to replace it...
12 days? That’s a ridiculous amount of time but hopefully you have got it by now and that it was all ok when you opened it up. Cheers for now mate. …………Graham
Great Vlog mate I do find ten Days from a British company in the uk ten days a bit over the top for sure but the Model looks Great and for that I give Hornby 8 out of 10
I couldn’t agree with you more Anthony, I couldn’t fault the loco at all, it’s stunning. The only fly in the ointment was Hornby choosing Hermes to deliver and also taking four days from taking my money to get it into the Hermes system (which was the bit that really annoyed me to be honest). But lesson learnt and that won’t happen again to me. Cheers for now mate. …………Graham
Hi Graham- So glad it has arrived safe and sound and it is a stunner and looking forward to seeing it on Lakeside . Also I am with you in respect of the decoder not being the correct one as my ears are not sophisticated enough to tell the difference !!!! Cheers Kev
Glad you liked it, it looks great. Pity about the delivery time, guess they are busy it’s Christmas after all. I ordered something from them last week it said in stock but also warning me on the site it would take upto six days to send out.
Hi Graham, it is good to see you got your model all in one piece after the long wait, that really should have been only a matter of 3-5 days. In my case my initial email was on the 30-11-2021 to say my order for the Hush Hush 4-6-4 arrived at the warehouse and was followed up on the 1-12-21 that it was being prepared for dispatch. Also, on the 1st of Dec the payment was also taken from my account. On the 6th of Dec, an email received to say the shipment has been dispatched this day and to arrive soon. The 7th of Dec it entered the Hermes Network and on the ninth at the national sorting hub. The 11th it is further tracked as at the customers local depot and on the 12th on the way to courier. I have since then received a mobile text to inform me that it will be delivered on the 13th of Dec. Graham check your order to see if you received the correct model ordered. Hornby release R3840 LNER Class W1 Hush Hush 4-6-4 Era 3 as the original prototype locomotive. The R3841 is the LNER Class W1 Hush Hush 4-6-4 Era 3 'British Enterprise' with nameplates (they were made, but never had fitted). Judging by your Lakeside footage you have this latter version R3841. Since Hornby first announced it was to make the RTR Class W1, the listed alternative versions (known from Hornby press releases and catalogue posts) of the various models to be released include: R3840 in LNER Lined Grey original prototype. R3841 in LNER Lined Grey British Enterprise. R3842 in LNER Lined Green promotional livery. R3843 in LNER Lined Blue with an A4 smokebox front. R3844 in BR Green 'Pegasus' with an A4 smokebox front. R3978 in LNER Photographic Grey with an A4 smokebox front. R3979 in LNER Lined Grey Prototype with double blast pipe. R3980 in BR Lined Green with an A4 smokebox front. Enjoy your model on Lakeside while I hope mine will be damage free too, whenever it does decide to come in the post. Though do me a favour and keep it all to yourself (hush-hush like) for now, LOL.
Hi John, well as you know by now then the model was not the one I originally ordered ( I ordered the original without nameplate) but there is no way on Gods earth that I will be sending this back, it’s no big deal to me to be honest, as long as I’ve got a running, non broken Hush Hush in my hands then I’m happy. You had pretty much the same tracking as me and probably everyone else who ordered directly from Hornby. What an utter shambles though this has turned out to be - never again though. Cheers for now mate. ………….Graham
I love,, and really look forward to your videos. No criticism about your comments, on this video, but I would like to think that there are factors I think you should take into consideration, social distance working so things can take longer to process , short staff as staff are properly off work with COVID.. a shortage of lorry drivers, more parcels being delivered this time of year. I think waiting 10 days for your delivery to arrive, is nothing to complain about when you think what’s going on in the world at the moment. I also think you can’t blame Hornby for a parcel getting damaged. I’m just sitting on the fence 😊
Slightly strange that box was allowed to move around the outer box? Perhaps it was reasonably tight or perhaps they were short of materials and didn't want to delay delivery!
I paid £197 for it and yes, totally what I expect from Hornby but I shouldn’t should I ? But never again, I will always buy Hornby products from model shops from now on = lesson learnt. Cheers for now mate. ………..Graham
Thanks Stephen and pleased that you enjoyed it. It’s a great model from Hornby and I’m so pleased with it, it was just the process of it getting to me which was disappointing to say the least - it wasn’t just me either. But I’ve got it now so that’s the main thing. 👍🏻👍🏻. Model shops from now on. Cheers for now mate. …………Graham
Hi Graham, feel your pain reference damage to Hornby locos, Had all sorts of problems with D400, GBRf 50007 & 50049 and bits falling off or body’s cracked on delivery. Unfortunately it not just Hornby with poor packaging, Jadlam Toys and Racing sent out locos just in a plastic Jiffy bag and no outer box or bubble wrap :( terrible! And they wonder why they get broken 🤷🏼♂️
I work in a hobby shop in America, until recently, Hornby America would not even allow us to place pre-orders. The whole concept that we could not preorder through Hornby was incredibly foolish of them. Hornby America USUALLY gets things months after after they are released. Hornby really needs to get their act together.
I didn’t realise that Richard, that sounds a little weird to do that considering that pre-ordering is standard practice at Hornby U.K. Maybe drop Simon Kohler an email expressing your concern over that and see what his reply is? Cheers for now buddy. …………Graham
It doesn’t always appear in the wheels but I’ve had a few where there has been some which is why I always check - it doesn’t hurt to check. If it is on the wheels then it could just be from the manufacturing processes, I don’t know is the honest truth but as I said, I’ve had a few where there has been some form of oily film on the driving wheels. Cheers for now. …………Graham
Hi Graham. Great video as usual. The upgraded speaker sounds excellent even through your iPhone. Looking forward to your next video when she makes her debut. All the best Graham.
@@stolpinski1 Hi mate and thank you. Hopefully the sound quality will be better when it’s on the layout and with my normal video camera but as I said in the video, I’m not after hi-fidelity sound but as long as it’s reasonable then that will do for me, there is only a certain amount of realism (if any) which can be produced from a sound decoder and tiny speakers - a few chuffs hear and there will suit me just fine. 👍🏻. Cheers for now mate. …………Graham
Nice item Graham. Not that I have ever ordered anything from Hornby vbut I have in the past had dealings with Hermes. I sti9pulate on all orders for anything that I will not accept deliveries involving Hermes. IMO they take far too long to ship and I had so many damaged parcels as a shipper and recipient I gave up. Their response to compaints is as bad as anything I have come across. However that having been said, what were the shipping instructions from Hornby? Should have used your local retailer in the first place 😮 Cheers, Bob
Funny though that I ordered something on line yesterday afternoon and it arrived this morning. That was less than a day just before Christmas, Covid restrictions, home working, etc. ………….Graham
Graham you said traumatic! You were obviously wound up by this purchase and like a kid waiting for his first train set which I love! We can remember ordering a lima class 33 around 1978 ish, delivery time up to 28 days! We are spoilt nowadays!
@@davidbale5913 I’m not getting into a debate about this David but when I pay £200 for a product and it’s marked as “Premium post” then I expect it in less than 10 days. I’m not the only one complaining about this service, in fact Hornby apologised to me for the unusual length of time it was taking and they had many phone calls about it from others in the same boat. If you are happy to accept this kind of service then fine - but I’m not.
@@GrahamFoulston As it was Premium post I assume Hornby didn't deliver on time so they had to apologize. Pandemic, driver shortages, Xmas..... Traumatic?
Hi Michael and thank you. The speaker is a double sugar cube speaker and I think I got it from YouChoos if memory serves me well. Hope that helps and it’s a great speaker by the way. Cheers for now mate. …………Graham
The strange thing is that a good friend of mine ordered the Hush Hush from a model shop on Friday (they still had stock at the time), they took payment, posted it Saturday and he received it today (Monday) - so it can be done and to be honest, this is what I think is normal these days when I buy on line. Taking into account that it was the weekend then that’s bloody good service. And it arrived in one pice with nothing broken. Cheers for now mate. …………Graham
@@GrahamFoulston That is first class service. By the way gkax to hear your wife is better now and getting about as before her illness . Have a nice Christmas both of you . Regards . Graham
You ought to live in australia where i had to wait for near 4 weeks to get my trains that I bought from an ebayer in the uk ,, i mean its not his fault that it took so long to get here as it over 16,000 kilometers to get here in oz but I do get your pain where I have sent items to sydney (approx 160ks) yet I sent items to the usa and have got there in less than a week. Its not hornbys fault either but more rather the postage or couriers fault theres a big delay in the delivery and for stuffing you around. Cheers from John in Australia
The hush hush doesn't have steps on the front... Which is why they are not included 😉 having built the odd one or 2... The order fiasco not sure what they are doing at the moment... It could be a shortage of drivers from hermes we had a similar issue.. Payment taken as they arrived... Awaited pickup but no one came to pick them up... So may not be a hornby issue.. Have to remember covid is still very much effecting things.
Hi Graham. Great to see you uploading your videos. This video has been watched by 3.5k. Did you realise your address was on show twice if you did then no worries. 🚂🚃🚃🚃
Hi mate and yes I did realise about the address (after I uploaded it) too late now but I shall try and remember next time. The video is over 8000 now so it’s gone up a lot! Can’t believe that! Cheers for now mate. …………Graham
Graham I wonder how we judge the chances of receiving a good product? You were not confident due to your contacts and reading forums. How typical is this? I wonder what the average satisfaction rating for hornby is?
I don’t know to be honest David about the satisfaction of Hornby but going by social media platforms then not good but that doesn’t mean the average is that generally. I think we just have to go by our own experiences and judge Hornby on that. Cheers for now mate. …………Graham
Your absolutely correct Nigel, this was the only time I have ever had to wait 10 days for a delivery and it’s nothing to do with Christmas or Covid, I’m still as of today receiving items ordered this week from other suppliers so there is no excuse - if others can do it then why not Hornby? Cheers for now mate. ………..Graham
Graham Just to let you know Hornby contacted me last Friday to say my Hush Hush was in stock on Sunday they emailed me that my Loco was in the post with DHL it was in my hand yesterday Thursday here on Vancouver Island My box was not dented like yours.
Yes Anthony, I understand that folk in the US and Canada were receiving theirs before anyone who ordered direct from Hornby had got theirs here in the U.K. Bizarre but that’s just down to the couriers used. DHL for export and Hermes for us in the U.K. Cheers for now. …………Graham
10 days from one UK address to another UK address is disgraceful. Nine months ago at the height of the pandemic I ordered a guitar from Rosersborg Sweden and it arrived here (Northwest England) 5 days later.
It is indeed nice that I got it in one piece Brian, it sounds absolutely gorgeous in real life, shame my mic doesn’t pic it up too well but I’m happy with it. Cheers for now mate. …………Graham
Hermes deliveries are always a problem. I have waited up to 2 weeks for things that should have taken 3 days. Use DHL or some such. Don’t think I would blame Hornby too much. In the end it looks like it was worth the wait.
Hermes were the real sticking point to be honest although Hornby still took 4 days from taking payment and getting it into the Hermes system which in my opinion is too long but anyway, it’s done now. It’s still a fantastic model and I’m glad that mine arrived in one piece unlike a lot of others. Cheers for now mate. ………..Graham
I think so because I ordered just the plain version without the name plate but that’s ok, I can live with that, it’s not a problem. Thanks for the comment and much appreciated. Cheers for now mate. …………Graham
Hi Rob and thank you for the comment, I’m very pleased with mine now that it’s arrived and is all in one piece and not broken but there are many folk who are not as lucky, I’ve never seen or heard of so many failures of a model. I think that Hornby needs a major rethink on various aspects. Cheers for now mate. …………Graham
Hi Graham that looks a great model, look forward to seeing it running on Lakeside and so will my grandson. Sent you a gmail recently don't know if you've spotted it, James
Hi James and thank you. I don’t often check my gmail so I will check it out tomorrow. I will definitely be running on Lakeside tomorrow, can’t wait! 👍🏻. Cheers for now mate. ………..Graham
The instructions for all model locomotives always tell you to 'Run the model in' first before installing a DCC decoder! This is to ensure that it runs perfectly on normal dc power.
Wow, you’re really having a pop at me tonight aren’t you? Yes I know that’s how to run in a loco which is fine if you have a DC controller but I don’t have one so I run it in on DCC. If there is anything amis then I can assure you that I would be able to sort out the problem. Anything else you want to have a pop at me for while you’re in the mood? Cheers for now. ………..Graham
Hermes have such a poor reputation, don't understand big businesses using them like M and S. I have found them very unprofessional, don't inform you what time, if they do just leave it and don't knock. Nice to see you back on stream Graham, keep well and Hazel likewise. Clive.
Hermes are cheap as chips so that why they use them. I wouldn’t mind if I had a choice though so I could choose what delivery method I opted for even if it meant paying more which to be honest is the way many retailers act. Anyway, I won’t be using Hornby again so that won’t be a problem for me anymore. Cheers for now mate. ……….Graham
i think its a regional thing with hermes, i live in surrey and i have never had a single issue with them, have been really good for me, but i am fully aware of the negativity around them so maybe i just live in a lucky region for some reason
10 days? Whatever I but from the UK sits at the airport warehouse for 12 to 14 days collecting dust before anyone decides to put it on a plane to get here! Consider yourself lucky!
You know I’m not talking about that situation so I’m not even going there, but if you think that having to wait 10 days from payment to have something delivered from a U.K. company to a U.K. address is ok then fine, you have your opinion and I have mine. …………Graham
Glad you got it in the end. I just returned a Hornby LNER 01, knocking valve gear, It was from Amazon, I opted for a exchange as it was a good price at the time, Thankfully the replacement is fine other than the body was covered in oil and front coupling not in the pack, poor show on Hornbys part once again, my review reflected that
Mmm, not good mate. Thankfully this one came out tops for me thank God although my heart was in my mouth as I was opening it up! Cheers for now mate. ………..Graham
hi graham that is very bad indeed i by most off my goods from the t.m.c they are very good with service i get from them also digitrains are very good with delivery,s ok derek
Most retailers are good Derek and bend over backwards to help and please their customers including the ones you mentioned, but I still won’t be pre-ordering from anyone, this has taught me a lesson. Cheers for now mate. ………..Graham
Hello Graham so pleased your loco is in one piece 😜. But Graham are we all changing expecting everything sooner now. But in saying that I feel that all company's do not care about there customers anymore 😒
Agreed, the trouble is that as far as I know then most of the products coming from Hornby (and other manufacturers) are coming out of China. Will they learn? Of course they won’t but with the amount of failures I’m seeing just on the social media I go on then it’s a high failure rate - and that doesn’t include the poor folk who don’t post on social media. The model shop I went to yesterday had a failure rate of 4 out of 5 so 4 have been sent back to Hornby leaving the poor model shop to foot the bill until Hornby reimburse him or with replacement models - doubtful. This will cost Hornby dearly. Cheers for now mate. …………Graham
After almost a wait of 2 years, 10 days is not really a big deal. Still waiting on mine since I've ordered the green and blue ones from my local shop. Might get the early BR one too. Not been funny but, if that is the quality of the sound, I'm glad I'm still a DC man, and if you wanted the one without the nameplates, then they've sent you the wrong one.
It might not be a big deal to you David but it was to me and I wasn’t talking about from the time it was announced, I was talking (and you know this) about from when they took £200 off me and the time it eventually took to actually get to me - you think that’s ok in this day and age do you? OK fine. Consider this then. You go to a model shop, you see something you like, you pay them £200 and they say to you thank you very much, we will get this to you in 10 days. You still think that’s fine? Even if you do, I don’t, so we will end it there. Cheers for now. ……..Graham
Hi Graham Yes I bad when you have to film or get some to film you opening some cuz of rumours and pictures of stuff on line. Yes hornby delivery system is poo. The USA person I told you who had one before you and me was 00rail Bad in it. But it a stunning model. Omg you got name plates I never. Glad you like it and it looks the part. Keep safe arp
@@GrahamFoulston no more pre ordering. Accurascale have a nice chunk of my money for 2 class 92s and 2 sleeper packs. They were confident of having a pre production sample of the 92s at GETS 2019 so they can’t blame Covid for that. They had nothing to show. Now due q3 2022. Stay safe. Ed Weeks
Superb model, so glad it was undamaged. As far as Hornby goes, they are too quick to blame Covid for their delays. Last year (January) I purchased their club membership (I am in Australia) 3 to 4 months before my paperwork arrived, no club magazine or “free” loco. It was a further 2 months before that arrived. By the end of the year I received the second “quarterly” magazine. Never received the other two magazines. I made several enquiries to Hornby and all I got was apologies and Covid was the cause 🤬🤬. This year Australians were precluded from joining, the excuse this time, not Covid, but BREXIT. When we were finally allowed to join, no free loco, you guessed it…BREXIT. This time we had to pay extra for the annual loco. So I declined to join, I got next to nothing out of the previous years membership, so why should I join this year or ever again.
I agree with you 100% Bruce, it just seems Hornby are shooting themselves in the foot on a regular basis, I don’t know what will become of Hornby in the future but if they don’t buck themselves up soon then things are going to go even further downhill for them and they only have themselves to blame - not Covid, not Brexit or any other excuses they want to pull - it’s down to them. As a company then they should be forward thinking like most companies to help them survive and also keep their customers happy too, if they can’t or won’t do this then the inevitable will happen. Just my opinion that’s all. Cheers for now mate. …………Graham
glad there was a happy ending graham ,it may well have been well worth the wait ,but there shouldn't have been such a wait unacceptable ......................tony
Great video graham the hush hush is a locomotive I will get myself one day but I’m going for the rebuild version as that is my overall favourite. Sound to me is a waste of time personally I just think it is a silly thing to fit especially as I have heard that the sound is not in sync with the speed of a locomotive, maybe I will try sound one day but right now it isn’t a priority for me.
I won’t go into the DC/DCC thing David, there’s no point but there is far more to DCC than just incorporating sound. If you prefer DC then that’s fine, but I did say in the video (twice) that what you will hear as regards the sound will be low quality (a) because of the speaker used initially and (b) the actual recording of the video. When I hear this in real life on my track then to me it sounds great but then my standards of what a steam loco should sound like is nowhere near what you would expect to hear, (again, I said this in the video) but as long as I’m happy with the sound then that’s fine. And let’s face it, you are never going to hear this model of mine in real life - only a recording. Cheers for now mate. …………Graham
@@GrahamFoulston please understand that my views on sound systems are not just on what you put in the video they are on all sound systems overall, while I may not like them I haven’t ruled them out completely as I stated in my comment I may try them one day, my comment was expressing my own opinion on sound at the moment, my opinion may change at some point.
@@davidstrains4910 That’s fine David, I have no argument with you about this, we all have our own views on many things in life and that’s good that we are allowed to express our own views. Nobody is right or wrong when it comes to an opinion because that’s exactly what it is - an opinion. 👍🏻. Cheers for now mate. ………….Graham
Hornby's customer service is terrible. I think it's just cost-cutting to the bone. I've got a Hornby few items on pre-order I really want then that's it. They're getting too expensive for me and the quality isn't great Glad you're w1 is ok .not sure about the nameplates I thought it was an un-named loco
What a beautiful locomotive that is and the sound was far better with the bigger speaker. I am also disappointed about Hornby. (Not that I can afford to buy new anyway) I have said this before, Simon, bring Hornby back to Margate and get rid of the excessively high costs of shipping and quality control will be more controllable. Oh, but the cost of labour would be far greater. With modern-day machines, the labour force would be smaller. Hornby could then be the number one for Model Railways. Would it not be better to make a smaller profit, but have a much bigger and happier customer base. (I hope he gets to read this.) Martin. (Thailand) Good luck with the Hush-Hush Graham and best wishes to Heather.
Just got mine delivered today too. Absolutely stunning model and it ran like a dream straight out the box. Well worth the long wait for it to be finally released. Cheers, John.
It’s a beautiful looking loco John, Hornby certainly made a good job of this one. 👍🏻👍🏻. Cheers for now mate. …………Graham
Looking forward to seeing it on the layout John..............................Cheers Kev
@@medwaypeninsulaMR had a very brief run in with it last night. Day off today so plenty of train time planned. 😁
👍🏾
First time I've seen one of your videos, Graham. Very interesting - I like your informative and gentle style. Glad you got a good 'un.
Thank you very much Peter for your very kind comment, that’s greatly appreciated, I’ve had to delete a couple of comments where weren’t so nice but hey Ho, that’s the nature of RUclips. Hopefully you will continue to watch other videos which I put up too. Cheers for now mate. ………Graham
Sorry to hear about your disappointing service, Graham. It is always a worry when something that is delicate is in a delivery system for that length of time, which increases the potential for damage. You did right to video the unboxing. My heart dropped when I saw the outer box was crushed but fortunately the box inside and its contents survived. All worked out great in the end. Very pleased for you, Graham. Best, Jason.
You hit the nail on the head there Jason, the thought of that being shuffled around and sitting somewhere for 10 days wasn’t exactly refreshing. I think the outer box must have been a Hermes box as it was strange that the inner box was just loose inside without any form of packing material, anyway, it all arrived safe and sound in the end and the loco itself is stunning. Cheers for now mate. …………Graham
Great video Graham, wise to video the opening for the reasons you gave. I’m glad it turned out well for you. It does look a great locomotive. Thanks for sharing. Roy.
No problems Roy and a few days later with it well and truly now run in then it’s a lovely smooth, quiet loco, I have no complaints so I consider myself very lucky indeed. 👍🏻
Good to see this Graham. I was very tempted to buy this with sound and steam
Hi ya Graham. No bubble wrap. No styrofoam peanuts. Not even rolled up packing paper. That’s no way to ship something. It certainly is a beautiful loco. I guess you were a lucky one. Looks great. Sounds great. I look forward to seeing it’s inaugural run on Lakeside. Bye for now. Take care.
I thought that very strange Norman not to have at least something inside that outer box, just to stop it moving about if nothing else but luckily it came out unscathed so that’s the main thing. Hopefully I can get it on Lakeside today and give it a proper run. Cheers for now mate. …………Graham
Nice informative video and warning us to be careful, when receiving and opening models.
Wow, as well, looks stunning.
Look forward to receiving mine from Hornby.
Delivery times of 10 days are the norm nowadays.
Thanks for producing such a good video.
All the Best
x The Bigfella x
Hi mate and thanks for the comment. I’m one of the fortunate ones in that nothing was broken and it ran well too but as you probably know then many folk weren’t so lucky but this was the reason I did the video so as to cover my bum should there be anything wrong and to prove to Hornby that it wasn’t me who damaged it. I ordered a model railway related item on Monday afternoon this week and it arrived on Wednesday - two days, so 10 days might be the norm from Hornby but not from other suppliers. Cheers for now mate. …………Graham
Great model Graham! As soon as you mentioned Hermes my heart sank. We've just taken delivery of models from a different supplier. He usually posts by RM Parcels but they refused to take his order due to being overloaded. So he chose Hermes who promised 10day guarantee delivery! As soon as their tracking system didn't show updates we worried but, on day 6 lo and behold it arrived at the time they told us. As for pre-order, I've been bitten once by that when I found I could get the model off the shelf at much less than preorder price once it had been released. Anyway all the best for you Graham and Hazel have a great Christmas
I agree with you 100% Leslie, no more preordering from Hornby or anyone else for that matter. Like you, I will wait until it’s released and then buy from a model shop where I can see it and hear it running plus it will normally cost a little less too. Cheers for now mate. …………Graham
Oooo very nice model Graham, glad you enjoy it, great video too
Many thanks
Harry
Many thanks Harry, with the larger speaker in it then it now sounds great - we’ll to me it does! 😂. Cheers for now mate. …………Graham
What a fabulous loco Graham, glad you got it sorted.
Thanks Philip and yes, it is a fabulous loco, really pleased with it now that it’s arrived. Cheers for now mate. ……….Graham
All be it that I am an a H0 enthusiast, my supplier doesn’t take payment on pre-ordered stock or available stock until despatch, for that very same reason. Great to see you back👍
Yep, that’s the way normal retailers work, they ship on the day payment is taken or at the very latest the day after. I use two major suppliers for parts for my kit car I’m building and both never charge me until they are despatching the goods I’ve ordered. Good to be back! 👍🏻👍🏻. Cheers for now mate. ………..Graham
Had mine delivered yesterday for my wife as a surprise present for Christmas. Delivered by DHL, outer delivery box was perfect along with the main Hornby box, but opening the plastic Hornby packaging around the loco I found both of the smoke deflectors flanking the blast pipe have been snapped (one clean off). I can only assume it was done in factory or somewhere and not noticed. Sadly the vendor I got it from has no more to exchange it (apparently no one has any left according to the vendor).
Oh no Paul, that’s so sad to hear, the wind deflectors are one of the areas that does seem to be effected along with broken draw bars for the tender and missing/broken steps. It’s a sad state of affairs from Hornby, I don’t think I’ve heard of so many breakages in one go before now. If no replacement can be found then the only other option I guess is a full refund from Hornby or possibly a repair. Hope you get it sorted eventually mate. Cheers for now. ………….Graham
Looks amazing graham thankyou for the video
No problem Mark and glad you liked the video. Cheers for now mate. ………..Graham
Hi Graham so pleased that after your long wait loco arrived in one piece can't wait to see it running on Lakeside. Take care and remember to stay safe..
Many thanks Barry, it’s been a long wait but it was worth it in the end, it’s a beautiful loco and hopefully I’ll have it running on Lakeside tomorrow. Cheers for now mate. …………Graham
Glad yours arrived intact and runs well. It is a shame some people have received theirs damaged or poor running. 10 days seems a long time. The model looks stunning and will hopefully be a worthy addition to your fleet. Just subscribed. Regards Paul.
Thank you for the kind comment Paul and also for subscribing too. I consider myself very lucky to have come through this unscathed with an unbroken loco and that it runs ok, bit strange to have to say that really as it should be like that anyway, but alas, many folk have not been so lucky and I fear that this will cost Hornby dearly - not just with the returns they are going to get back but also the faith in ordering anything from Hornby again, I know that I will never do that again, if I do buy anything from Hornby then it will be at a model shop where I can visually see it and also see it running too. A great shame but they bought this upon themselves. Cheers for now mate. ……..Graham
Looks a great model.I gave up pre ordering ages ago after being let down.Like you i now wait until what i want is in shop.👍
Perfect comment Mick, that’s exactly what I will be doing from now on. Lesson learnt. Cheers for now mate. ………..Graham
Hi Graham, I watch this after your part 2 so got the details I'm interested in regarding the Sound decoder. Thanks ! Sad customer service is degrading everywhere and you're very lucky with a fine working, not damaged loco! To many 'hype - me me' jet-setters at these companies today. Only money orientated. Sings of the times. Anyway success and thanks for sharing.
No problems as regards sharing mate. Something needs to be changed because this is a sad state of affairs we are which is why I did the first video in the first place - as evidence for me if anything was amis, at least I would have proof. But I shouldn’t have to do that but I know from bitter experience that I now have to hold my breath in anticipation when opening a package up containing a loco that it isn’t broken or missing parts. Sad times.
Hi Graham, I too had to wait 10 days to get my W1, I paid for mine on 30/11/21 and it was not showing up on Hermes tracking till 6/12/21 and was still on the 10/12/21 shown as waiting to be sent. Yet later in the day i checked again it was out to me and would be with me 3pm and 6.30pm. Aside from the wait it is lovely model and arrived intact. After testing I ran it on my layout the front steps were hitting my platforms and some of my point motors . I have on my 3rd attempt managed to get the front steps to stay on and am now having to move my platforms back a bit.
That’s not far off what I experienced too Kevin, I haven’t had to move anything back but I did have to shave a little off beginning of the platform so the steps missed it, it just grazed the platform so not much to trim off. Cheers for now mate. ………….Graham
Wow what a beautiful locomotive
It is indeed Mark and I’m really pleased with it now, I’m so lucky to have this in one piece and with nothing missing. I really believe that Hornby have done such a good job of this model (as long as it’s not broken) that it deserves to be a contender for model of the year - it’s that good in my opinion. Cheers for now mate. ………..Graham
Hi Graham , great to see , I hope you are all ok and well.
Stunning loco and sound fitout.
Shame about Hornby and there system of delivery, I always buy from model shops never direct as most of the time you get a better deal buying from model shops.
I Dread it when a seller uses Hermes as they use a lot of small sub contractors and I have seen how they treet boxes also the shipping takes a lot longer.
I have just bought some rare Fleischmann coaches via a seller on Ebay {outside of Ebay} and the box they came in from Hermes was badly crushed and three coaches were badly damaged one coach beyond repair...the seller was great he sorted a very good part refund out.
All the best to you and your family.
Jim.
Hi Graham. TOTALLY agree with EVERYTHING you are saying about having to check, double check and videoing everything we now do! 😠
I’m afraid us oldies come from a time of trust and leaving our empty milk bottle on the door step with a £1 note sticking out the top without videoing it as evidence!
And from a time where we as a customer were treated with respect. But I’m afraid now times are different and alien with the best example I can give you is. My bank has sent me along with obviously the 1000’s of other customers saying and l quote….. “DO NOT TRUST ANY text messages, phone calls or emails you receive as they may not be from a trusted source” So there you go young G the sign of the times we are living in! All the best and just love that new train mate ❤️
Yep, it’s not something I would normally do to be honest with anything being delivered but for some reason, model railway items seem to be prone to breakages or things missing completely, something strange is going on and I don’t understand it. Hence the video, luckily for me it all turned out ok but there are many folk who haven’t been so lucky and I don’t know what Hornby are going to do about it. I very much doubt if they have many in stock to replace the broken ones sent back to them so I guess it’s either going to be a repair or a refund. It’s a shame that Hornby themselves are being very quiet about this situation and I fear that this is going to cost them dearly. Cheers for now mate. ………..Graham
The loco looks stunning, especially the grey livery.
This really is a great looking loco. iv got one but cant have it or see it till Christmas day haha
Brilliant video Graham
Thanks 👍
Thank you Lee, that’s very kind of you to say and much appreciated. Cheers for now mate. ………….Graham
i got mine, was in perfect condition i was so lucky and happy with the model,
That’s excellent Jake and I’m pleased that yours is ok too. 👍🏻👍🏻. Cheers for now mate. …………Graham
Hi Graham, I had the same long wait with mine and damaged outer box on arrival! As with yours everything was fine though and I must say Hornby and given us an absolutely stunning model.
Slow running out of the box was superb!
I have to say I think they've sent you the wrong example, as I too ordered the original prototype loco and that's what's arrived! If the name has been printed on the deflectors, then you've got the exhibition example! Looks stunning though! Enjoy!
Hi mate and I think we have both been very lucky with ours, I’m not too bothered whether it has name plates or not, it doesn’t make a huge difference to me, I’m just glad that it’s not broken and runs ok so this won’t be going back, I’m happy with what I’ve got. Cheers for now mate. …………Graham
My one has arrived faulty and damaged . Ordered directly from Hornby on pre order . There is a bit broken off the tender and the tender wheels will not turn on the track . Also the loco stalls on reverse running . It is being returned for replacement . I agree with you about the dispatch and delivery times .
Oh bloody hell David, that’s horrible and I’m so sorry to hear that. Hopefully Hornby will be able to gib-very you a replacement but failing that, a full refund. I’m not sure if they are doing repairs to these or not, Hornby are keeping very quiet about this at the moment. Cheers for now mate. ………..Graham
@@GrahamFoulston ... I am hoping that the replacement will be fine of course . If it's not i will be looking for a full refund . Meantime the broken / faulty one is still in transit to Hornby Quality Control Department as i type this . According to someone i spoke to at Hornby's technical department there have been quite a number broken and /or faulty . Strangely most of them have the broken bit off the top tender near the loco cab side exactly where my own one is . Cheers for now .
@@davidhardy7356 Yes, that does seem to be a common area for breaking, let’s hope that you will come out of this a winner in the end - fingers crossed for you mate! 🤞🤞🤞
@@GrahamFoulston Here is an update on my replacement Hornby W 1 Hush Hush . I sent it back on Friday 17/12/2021 and surprise , surprise i received my replacement today Wednesday 22/12 / 2021 . That's only a wait time within four working days. Quite a contrast from my waiting time of more than fourteen days via Hermes . So there you go Hornby can do it when they try . This time it was sent well packed via DPD unlike the Hermes packing . The loco and tender are in mint perfect condition with no parts bent , broken or falling off therefore there is no damage to the loco or tender and it runs super smooth forward and reverse from a crawl straight out of the box . I have not even ran it in yet and only had to apply around 20% mark power on my Gaugemaster TS power controller for the smooth crawl with no cogging whatever . I did notice that the inner plastic casing had additional pieces of foam padding guarding the smoke deflectors . Also from now on i am going to ask for delivery via DPD for peace of mind regarding transit even if it means extra postage costs . I think Hornby should stop using Hermes as a courier .So my opinion of this model just now is WOW ! What a beauty and a superb runner and well worth the wait after my previous encounter with it .This is the best Christmas present i have ever bought for myself and i shall cherish it and love . Somebody up there likes me ! MERRY CHRISTMAS and a HAPPY NEW YEAR to you and your family .
Mine came today, outer packaging crumpled like yours, no bubblewrap or anything, the inner box was perfect as was the Hornby standard retail box. The loco was fine. Was it worth the wait? Yes it was love it.
Same story as me mate and yes, the loco itself is stunning. Cheers for now mate. ………..Graham
Looks like a lovely model. You are right in what you say about taking precautions when recieving and opening the model. I have had Hornby models in the past and they have been sent back to place of purchase. They command quite a price on them so you at least expect them to be right. I was surprised that they never packed the outer box out correctly. Take care.
Hi Graham glad that you got a good one. 10 days not great. At least you've got it though. I too am not happy with hornby. Had a few problems with their customer service so anything that I do order I do it through my local shop. Mind you my pre order through them has been put back to winter 2022, whatever that means, they were due spring 2021! Nice loco though atb Andy ps look forward to seeing it on Lakeside
Hi Andy and thanks for the comment. I’m not actually interested in ordering on pre-orders now. All it does (for me) is to highlight that a particular product is due for release in the future at some date - don’t ever take any notice of a preorder date, when have you ever had a model arrive on a pre-order date? I will just wait until it’s actually out and then try and get whatever it is from a local model shop and if I can’t get it then so be it. Hopefully this will be running on Lakeside today. Cheers for now mate. ………..Graham
Ten days from payment to delivery on the run-in to Christmas in the middle of a pandemic sounds reasonable to me...
Surprised you didn't send it back cos it was the opposite way round to the picture on the box :-)
Nope, sorry I don’t agree. I paid for an on line purchase on Monday at a U.K. store and I received it today. If you think I’m being picky then read some of the comments, go onto RMWeb and see what folk are saying there too. 10 days from payment taken to delivery is not the norm whether it’s Christmas plus a pandemic, others can do it so why not Hornby. I won’t even go into the many, many breakages cropping up now. Cheers for now. …………Graham
My R3840 arrived at last, but missing the front right hand side steps. No loose part in any of the packaging, so item must be missing during the assembly process. Wrote to Hornby this morning for a replacement part. So probably not get it until 2022. There is no model shop in Belfast any more to order and buy stock from Graham. Therefore I have to order online all the time from the usual places RoS, KMRC, AccS, SLW, KRM and Hattons.
Oh no John, so sorry to hear that, from what you say then you have no other choice but to deal with Hornby in this particular case. Have you tried phoning the customer service, I have contacted them twice recently regarding the Hush Hush and they were very helpful and understanding although they couldn’t do actually do anything as regards delivery. They may be able to help you as regards a replacement though. Good luck mate and hope you get it resolved. Cheers for now mate. ………….Graham
@@GrahamFoulston I'll wait a day or two first before calling anyone, Gee. If they don't reply to my email, then I will complain by phone. For as you know it can be difficult to get thru to them. With covid being the biggest excuse, these days. For not getting/doing anything when you have a problem or issue. I know it is a severe problem that we are all facing and going thru. I've lost two family members already to it, an aunt, and a cousin. Then the worry of my mum (90) could be next in the nursing house. With the virus knocking out any Hornby staff if they test positive. Unless they can self-isolate, and they can work from home via any computer networking servers. They would have less phone operators on the desk. So, I'll wait to see what reply I do get and see how long it takes. Just as well the loco is for my own use, and that it wasn't a Christmas gift for anyone else.... Jay 4 John.
@@TATICMOOR Let me know how you get on John. 👍🏻👍🏻🤞
@@GrahamFoulstonYes sure Gee. I've still to answer your email you sent too. Let me know, if you need a mini variable DC Buck Converter 12v-3v step down module for your layout lights as I should have a spare one here. It will help with keeping the voltage output low to whatever you set it at. The input and output supplies can be set between 3v-40v DC. It may help you from blowing your LEDs or any other items you use in future. I can even make up a pass thru circuit board too. To divide the output into multiple ports of pos and neg if you need it.
@@GrahamFoulston. Graham, I got a reply, and I was told he had contacted the warehouse and it would take up to 14 days to received the part. That is if the warehouse is stocking spare parts for it. If I don't get it by then, to email him again. So, I'm take it they don't have spares and the small part like the steps will have to be shipped from China. I'll let you know later if there is a result on the matter. I watched Sam Trains review about his W1 unboxing and I am scared to even try running both locos. Yep, you read that right, I bought the two, so I've double the trouble. Plus, not only that, at the time the W1 was announced I was unsure which version to buy Grey, Green, LNER, BR or A4 versions that I pre-ordered one of each. Then decide which was going to be my keep or keepers and to sell the others on later.
You will probably know this Graham, I have tried applying the nameplates with double sided tape, blue/black tak, and horror of horrors even evo stik.
The best way I have found is with PVA. I hope you have a great Christmas after the rough time you have had recently and enjoy your superb new loco, Bill.
Many thanks William for your kind wishes at Christmas, and the same to you too. To be honest, the name plates in the accessory bag are of no better quality than what is already on there so in this case I won’t bother fitting them. Cheers for now mate. …………Graham
Just wondering how you can have a sound decoder for this locomotive? Would it not have sounded different to a 'standard' locomotive, ?
That’s because as far as I know there are no genuine sound recordings of the Hush Hush, sure there are a few clips of it but no full recordings as far as I know so that’s why I just put in an A4 decoder I had knocking around. Considering that this was made in 1930 and retired in 1936 then I doubt very much if there is anyone alive now that would be able to say what is right or what is wrong. Who cares? I certainly don’t, as long as it makes some form of steam sound then that will do for me and my layout. Cheers for now mate. …………Graham
is the running board bent with a droop noop
I have bought many Hornby locomotives over the years and only had a problem with one. Luckily for me, I had bought it from a local model shop and it was immediately replaced. I've never ordered direct from Hornby and, if your experience is anything to go by, I never will. As for carriers, give me Royal Mail every time.
Yep, same as me Les, I’ve never had a single problem with good old Royal Mail, if it’s next day delivery then it always is. Of to a model shop tomorrow so I’ll see what I can find! 👍🏻👍🏻. Cheer’s for now mate. ………..Graham
Lovely loco. Well worth the wait.
Thanks David and yes, in the end it was worth the wait. Cheers for now mate. …………Graham
Excellent review. Should receive mine this week..
Thank you Phil and I hope that yours arrives soon. You will be pleased with it. 👍🏻👍🏻. Cheers for now mate. …………Graham
Graham I think it is the shipper who let you down not Hornby.
Well it took Hornby four days from taking my £200 to getting it despatched to Hermes, virtually every other retailer I order from - even non model railway - get it despatched either the same day or the following day, not four days later. But you are right, Hermes took 6 days which is a ridiculous amount of time even taking Christmas, Covid and everything else into consideration. But if you think that four days is acceptable from Hornby to despatch it then that’s fine. Cheers for now. ……….Graham
It is yours so do what you like and forget all the chatter about it. Do what makes you happy. Great job and she looks wonderful.
And that is exactly what I’m doing Tud. Cheers for now mate. …………Graham
I just got mine my friend bought it for me for Christmas and i just got it and I LOVE IT it came in undamaged the box was not destroyed there was bubble rap on it for protection lol talk about lucky
I'm not an LNER man, save for having 61666 because it's Nottingham Forest, but I do like the grey of that W1 and I'm glad that it arrived intact for you Graham.
Was there a reason you ordered from Hornby direct eg guarantee of supply as I know Hornby were telling dealers of restricted supply (following their new supply rules I imagine). I pre-ordered from Cheltenham MC at £179 then Hornby raised prices to £197. Mine shipped yesterday and I did a quick check across the internet to see that most were sold out and those that are available asking the full rrp. The Apple Green one is due in January 2022. Looking fwd to yr next video of the speaker upgrade, if you can show you doing it that would be of interest ie to see the space available Was the sound decoder the Hornby A4 TTS decoder? Cheers
Hi Paul, the decoder was actually from YouChoos and not a TTS version. I sold an A4 but took the sound decoder out and replaced it with a standard decoder before selling it so this was spare. I had mine originally pre-ordered from Rails of Sheffield but of course Hornby in their infinite wisdom changed all that so the pre-order was cancelled by Rails, I then pre-ordered it through Hornby at £197 but that will be the last time I do that and I think from what a lot of folk are saying then it won’t just be me. Cheers for now mate. …………Graham
@@GrahamFoulston Thanks. As an addendum, I have ordered the Apple Green version from Hornby with my 10% Collectors Club discount. Having seen the atrocious packing from Hornby on the Sams Train feed, I have emailed Hornby Customer service, copying in both their Marketing and Collectors Club editorial for their comments on the packaging and how/who is doing it as it seems to me just a panic job by Hornby in the warehouse to get them out of the cartons from China and chuck them in individual cartons to the customer with zero packing or care just so they can bill them and say they have been shipped before Xmas. The packing (or lack of it) is absolutely atrocious, and what can you do as they have none to replace it...
Totally agree, still waiting on mine & its 12 days so far
12 days? That’s a ridiculous amount of time but hopefully you have got it by now and that it was all ok when you opened it up. Cheers for now mate. …………Graham
Great Vlog mate I do find ten Days from a British company in the uk ten days a bit over the top for sure but the Model looks Great and for that I give Hornby 8 out of 10
I couldn’t agree with you more Anthony, I couldn’t fault the loco at all, it’s stunning. The only fly in the ointment was Hornby choosing Hermes to deliver and also taking four days from taking my money to get it into the Hermes system (which was the bit that really annoyed me to be honest). But lesson learnt and that won’t happen again to me. Cheers for now mate. …………Graham
Hi Graham- So glad it has arrived safe and sound and it is a stunner and looking forward to seeing it on Lakeside . Also I am with you in respect of the decoder not being the correct one as my ears are not sophisticated enough to tell the difference !!!!
Cheers Kev
Glad you liked it, it looks great. Pity about the delivery time, guess they are busy it’s Christmas after all. I ordered something from them last week it said in stock but also warning me on the site it would take upto six days to send out.
Hi Graham, it is good to see you got your model all in one piece after the long wait, that really should have been only a matter of 3-5 days. In my case my initial email was on the 30-11-2021 to say my order for the Hush Hush 4-6-4 arrived at the warehouse and was followed up on the 1-12-21 that it was being prepared for dispatch. Also, on the 1st of Dec the payment was also taken from my account. On the 6th of Dec, an email received to say the shipment has been dispatched this day and to arrive soon. The 7th of Dec it entered the Hermes Network and on the ninth at the national sorting hub. The 11th it is further tracked as at the customers local depot and on the 12th on the way to courier. I have since then received a mobile text to inform me that it will be delivered on the 13th of Dec.
Graham check your order to see if you received the correct model ordered. Hornby release R3840 LNER Class W1 Hush Hush 4-6-4 Era 3 as the original prototype locomotive. The R3841 is the LNER Class W1 Hush Hush 4-6-4 Era 3 'British Enterprise' with nameplates (they were made, but never had fitted). Judging by your Lakeside footage you have this latter version R3841. Since Hornby first announced it was to make the RTR Class W1, the listed alternative versions (known from Hornby press releases and catalogue posts) of the various models to be released include:
R3840 in LNER Lined Grey original prototype.
R3841 in LNER Lined Grey British Enterprise.
R3842 in LNER Lined Green promotional livery.
R3843 in LNER Lined Blue with an A4 smokebox front.
R3844 in BR Green 'Pegasus' with an A4 smokebox front.
R3978 in LNER Photographic Grey with an A4 smokebox front.
R3979 in LNER Lined Grey Prototype with double blast pipe.
R3980 in BR Lined Green with an A4 smokebox front.
Enjoy your model on Lakeside while I hope mine will be damage free too, whenever it does decide to come in the post. Though do me a favour and keep it all to yourself (hush-hush like) for now, LOL.
Hi John, well as you know by now then the model was not the one I originally ordered ( I ordered the original without nameplate) but there is no way on Gods earth that I will be sending this back, it’s no big deal to me to be honest, as long as I’ve got a running, non broken Hush Hush in my hands then I’m happy. You had pretty much the same tracking as me and probably everyone else who ordered directly from Hornby. What an utter shambles though this has turned out to be - never again though. Cheers for now mate. ………….Graham
I love,, and really look forward to your videos. No criticism about your comments, on this video, but I would like to think that there are factors I think you should take into consideration, social distance working so things can take longer to process , short staff as staff are properly off work with COVID.. a shortage of lorry drivers, more parcels being delivered this time of year. I think waiting 10 days for your delivery to arrive, is nothing to complain about when you think what’s going on in the world at the moment. I also think you can’t blame Hornby for a parcel getting damaged. I’m just sitting on the fence 😊
Slightly strange that box was allowed to move around the outer box? Perhaps it was reasonably tight or perhaps they were short of materials and didn't want to delay delivery!
Dude, it's hornby what did you expect, can i ask what you paid thks👍
I paid £197 for it and yes, totally what I expect from Hornby but I shouldn’t should I ? But never again, I will always buy Hornby products from model shops from now on = lesson learnt. Cheers for now mate. ………..Graham
Good morning Graham another great video. I totally agree with you I only use model shops for railway stock ie engines / coaches / track.
Thanks Stephen and pleased that you enjoyed it. It’s a great model from Hornby and I’m so pleased with it, it was just the process of it getting to me which was disappointing to say the least - it wasn’t just me either. But I’ve got it now so that’s the main thing. 👍🏻👍🏻. Model shops from now on. Cheers for now mate. …………Graham
Hi Graham, feel your pain reference damage to Hornby locos, Had all sorts of problems with D400, GBRf 50007 & 50049 and bits falling off or body’s cracked on delivery. Unfortunately it not just Hornby with poor packaging, Jadlam Toys and Racing sent out locos just in a plastic Jiffy bag and no outer box or bubble wrap :( terrible! And they wonder why they get broken 🤷🏼♂️
I work in a hobby shop in America, until recently, Hornby America would not even allow us to place pre-orders. The whole concept that we could not preorder through Hornby was incredibly foolish of them. Hornby America USUALLY gets things months after after they are released. Hornby really needs to get their act together.
I didn’t realise that Richard, that sounds a little weird to do that considering that pre-ordering is standard practice at Hornby U.K. Maybe drop Simon Kohler an email expressing your concern over that and see what his reply is? Cheers for now buddy. …………Graham
Why would there be grease or lube ON the wheels?
It doesn’t always appear in the wheels but I’ve had a few where there has been some which is why I always check - it doesn’t hurt to check. If it is on the wheels then it could just be from the manufacturing processes, I don’t know is the honest truth but as I said, I’ve had a few where there has been some form of oily film on the driving wheels. Cheers for now. …………Graham
Hi Graham. Great video as usual. The upgraded speaker sounds excellent even through your iPhone. Looking forward to your next video when she makes her debut. All the best Graham.
@@stolpinski1 Hi mate and thank you. Hopefully the sound quality will be better when it’s on the layout and with my normal video camera but as I said in the video, I’m not after hi-fidelity sound but as long as it’s reasonable then that will do for me, there is only a certain amount of realism (if any) which can be produced from a sound decoder and tiny speakers - a few chuffs hear and there will suit me just fine. 👍🏻. Cheers for now mate. …………Graham
Nice item Graham. Not that I have ever ordered anything from Hornby vbut I have in the past had dealings with Hermes. I sti9pulate on all orders for anything that I will not accept deliveries involving Hermes. IMO they take far too long to ship and I had so many damaged parcels as a shipper and recipient I gave up. Their response to compaints is as bad as anything I have come across. However that having been said, what were the shipping instructions from Hornby?
Should have used your local retailer in the first place 😮
Cheers, Bob
Traumatic? 10 days delivery time just before Xmas?
Funny though that I ordered something on line yesterday afternoon and it arrived this morning. That was less than a day just before Christmas, Covid restrictions, home working, etc. ………….Graham
Graham you said traumatic! You were obviously wound up by this purchase and like a kid waiting for his first train set which I love! We can remember ordering a lima class 33 around 1978 ish, delivery time up to 28 days! We are spoilt nowadays!
@@davidbale5913 I’m not getting into a debate about this David but when I pay £200 for a product and it’s marked as “Premium post” then I expect it in less than 10 days. I’m not the only one complaining about this service, in fact Hornby apologised to me for the unusual length of time it was taking and they had many phone calls about it from others in the same boat. If you are happy to accept this kind of service then fine - but I’m not.
@@GrahamFoulston As it was Premium post I assume Hornby didn't deliver on time so they had to apologize. Pandemic, driver shortages, Xmas.....
Traumatic?
@@davidbale5913 Go and read the RMWeb website on the Hornby Hush Hush section and make the same comments there.
Hi Graham enjoyed the video could you tell me what speaker you used and where you got it from.
Mike
Hi Michael and thank you. The speaker is a double sugar cube speaker and I think I got it from YouChoos if memory serves me well. Hope that helps and it’s a great speaker by the way. Cheers for now mate. …………Graham
I know I would feel the same about time scale delay from payment being taken and receiving the item you have paid for.
The strange thing is that a good friend of mine ordered the Hush Hush from a model shop on Friday (they still had stock at the time), they took payment, posted it Saturday and he received it today (Monday) - so it can be done and to be honest, this is what I think is normal these days when I buy on line. Taking into account that it was the weekend then that’s bloody good service. And it arrived in one pice with nothing broken. Cheers for now mate. …………Graham
@@GrahamFoulston That is first class service. By the way gkax to hear your wife is better now and getting about as before her illness . Have a nice Christmas both of you .
Regards . Graham
You ought to live in australia where i had to wait for near 4 weeks to get my trains that I bought from an ebayer in the uk ,, i mean its not his fault that it took so long to get here as it over 16,000 kilometers to get here in oz but I do get your pain where I have sent items to sydney (approx 160ks) yet I sent items to the usa and have got there in less than a week.
Its not hornbys fault either but more rather the postage or couriers fault theres a big delay in the delivery and for stuffing you around.
Cheers from John in Australia
The hush hush doesn't have steps on the front... Which is why they are not included 😉 having built the odd one or 2...
The order fiasco not sure what they are doing at the moment... It could be a shortage of drivers from hermes we had a similar issue.. Payment taken as they arrived... Awaited pickup but no one came to pick them up... So may not be a hornby issue.. Have to remember covid is still very much effecting things.
Thank you. Cheers for now. …………Graham
Hi Graham. Great to see you uploading your videos. This video has been watched by 3.5k. Did you realise your address was on show twice if you did then no worries. 🚂🚃🚃🚃
Hi mate and yes I did realise about the address (after I uploaded it) too late now but I shall try and remember next time. The video is over 8000 now so it’s gone up a lot! Can’t believe that! Cheers for now mate. …………Graham
A very sharp looking lock, will be a great addition to Lakeside. Can't wait to see it 'in revenue service'.
Graham I wonder how we judge the chances of receiving a good product? You were not confident due to your contacts and reading forums. How typical is this? I wonder what the average satisfaction rating for hornby is?
I don’t know to be honest David about the satisfaction of Hornby but going by social media platforms then not good but that doesn’t mean the average is that generally. I think we just have to go by our own experiences and judge Hornby on that. Cheers for now mate. …………Graham
Agree , shops best if possible , saying that never have had slow dispatch from Hattons
Your absolutely correct Nigel, this was the only time I have ever had to wait 10 days for a delivery and it’s nothing to do with Christmas or Covid, I’m still as of today receiving items ordered this week from other suppliers so there is no excuse - if others can do it then why not Hornby? Cheers for now mate. ………..Graham
Graham Just to let you know Hornby contacted me last Friday to say my Hush Hush was in stock on Sunday they emailed me that my Loco was in the post with DHL it was in my hand yesterday Thursday here on Vancouver Island My box was not dented like yours.
Yes Anthony, I understand that folk in the US and Canada were receiving theirs before anyone who ordered direct from Hornby had got theirs here in the U.K. Bizarre but that’s just down to the couriers used. DHL for export and Hermes for us in the U.K. Cheers for now. …………Graham
10 days from one UK address to another UK address is disgraceful. Nine months ago at the height of the pandemic I ordered a guitar from Rosersborg Sweden and it arrived here (Northwest England) 5 days later.
Nice you got it in one piece Graham it sounds much better with the other speaker in it too
It is indeed nice that I got it in one piece Brian, it sounds absolutely gorgeous in real life, shame my mic doesn’t pic it up too well but I’m happy with it. Cheers for now mate. …………Graham
Hermes deliveries are always a problem. I have waited up to 2 weeks for things that should have taken 3 days. Use DHL or some such. Don’t think I would blame Hornby too much. In the end it looks like it was worth the wait.
Hermes were the real sticking point to be honest although Hornby still took 4 days from taking payment and getting it into the Hermes system which in my opinion is too long but anyway, it’s done now. It’s still a fantastic model and I’m glad that mine arrived in one piece unlike a lot of others. Cheers for now mate. ………..Graham
Super film graham - thank you. Do you think they sent you the wrong Loco?
I think so because I ordered just the plain version without the name plate but that’s ok, I can live with that, it’s not a problem. Thanks for the comment and much appreciated. Cheers for now mate. …………Graham
It is an unusual looking loco. I know nothing about it at present. Hornby just isn’t making it too well anymore.
Hi Rob and thank you for the comment, I’m very pleased with mine now that it’s arrived and is all in one piece and not broken but there are many folk who are not as lucky, I’ve never seen or heard of so many failures of a model. I think that Hornby needs a major rethink on various aspects. Cheers for now mate. …………Graham
I’d like to send you a pressie. What is the procedure, re: address etc.
I found Hatton's or Rails of Sheffield's the best to use online if not order though your local model shop and if damaged go back to them.
Hi Graham that looks a great model, look forward to seeing it running on Lakeside and so will my grandson. Sent you a gmail recently don't know if you've spotted it, James
Hi James and thank you. I don’t often check my gmail so I will check it out tomorrow. I will definitely be running on Lakeside tomorrow, can’t wait! 👍🏻. Cheers for now mate. ………..Graham
The instructions for all model locomotives always tell you to 'Run the model in' first before installing a DCC decoder! This is to ensure that it runs perfectly on normal dc power.
Wow, you’re really having a pop at me tonight aren’t you? Yes I know that’s how to run in a loco which is fine if you have a DC controller but I don’t have one so I run it in on DCC. If there is anything amis then I can assure you that I would be able to sort out the problem. Anything else you want to have a pop at me for while you’re in the mood? Cheers for now. ………..Graham
Hermes have such a poor reputation, don't understand big businesses using them like M and S. I have found them very unprofessional, don't inform you what time, if they do just leave it and don't knock. Nice to see you back on stream Graham, keep well and Hazel likewise. Clive.
Hermes are cheap as chips so that why they use them. I wouldn’t mind if I had a choice though so I could choose what delivery method I opted for even if it meant paying more which to be honest is the way many retailers act. Anyway, I won’t be using Hornby again so that won’t be a problem for me anymore. Cheers for now mate. ……….Graham
i think its a regional thing with hermes, i live in surrey and i have never had a single issue with them, have been really good for me, but i am fully aware of the negativity around them so maybe i just live in a lucky region for some reason
I ordered mine from Hornby took 4 days to be delivered via Dpd.
10 days? Whatever I but from the UK sits at the airport warehouse for 12 to 14 days collecting dust before anyone decides to put it on a plane to get here! Consider yourself lucky!
You know I’m not talking about that situation so I’m not even going there, but if you think that having to wait 10 days from payment to have something delivered from a U.K. company to a U.K. address is ok then fine, you have your opinion and I have mine. …………Graham
@@GrahamFoulston no no you are 100% right .. i'd be spilling blood hahah THEIRS!! :) Be safe and have a good day :)
@@Hal-Zuzzu_Model_Railway Thank you and you have a good day too. 👍🏻👍🏻
your right about the sound (in my opinion) I use what ever sound chip I can get to fit . Kered.
Glad you got it in the end. I just returned a Hornby LNER 01, knocking valve gear, It was from Amazon, I opted for a exchange as it was a good price at the time, Thankfully the replacement is fine other than the body was covered in oil and front coupling not in the pack, poor show on Hornbys part once again, my review reflected that
Mmm, not good mate. Thankfully this one came out tops for me thank God although my heart was in my mouth as I was opening it up! Cheers for now mate. ………..Graham
Magnificent model. Your DCC/Sound install sounds great. What decoder/sound file did you you use?
Merry Christmas!
hi graham that is very bad indeed i by most off my goods from the t.m.c they are very good with service i get from them also digitrains are very good with delivery,s ok derek
Most retailers are good Derek and bend over backwards to help and please their customers including the ones you mentioned, but I still won’t be pre-ordering from anyone, this has taught me a lesson. Cheers for now mate. ………..Graham
Hello Graham so pleased your loco is in one piece 😜. But Graham are we all changing expecting everything sooner now. But in saying that I feel that all company's do not care about there customers anymore 😒
The product is coming out of CHINA, which these days is a risky investment due to quality control, delivery times and support.
Agreed, the trouble is that as far as I know then most of the products coming from Hornby (and other manufacturers) are coming out of China. Will they learn? Of course they won’t but with the amount of failures I’m seeing just on the social media I go on then it’s a high failure rate - and that doesn’t include the poor folk who don’t post on social media. The model shop I went to yesterday had a failure rate of 4 out of 5 so 4 have been sent back to Hornby leaving the poor model shop to foot the bill until Hornby reimburse him or with replacement models - doubtful. This will cost Hornby dearly. Cheers for now mate. …………Graham
Hornby Customer Service motto: .... Customers are No.1... cheers Graham enjoy the Hush Hush
Indeed John, at least there was nothing wrong or broken which was a huge relief. Cheers for now mate. …………Graham
Surprising that Hornby charge so much for these when it clearly says 8p on the box.
After almost a wait of 2 years, 10 days is not really a big deal. Still waiting on mine since I've ordered the green and blue ones from my local shop. Might get the early BR one too. Not been funny but, if that is the quality of the sound, I'm glad I'm still a DC man, and if you wanted the one without the nameplates, then they've sent you the wrong one.
It might not be a big deal to you David but it was to me and I wasn’t talking about from the time it was announced, I was talking (and you know this) about from when they took £200 off me and the time it eventually took to actually get to me - you think that’s ok in this day and age do you? OK fine. Consider this then. You go to a model shop, you see something you like, you pay them £200 and they say to you thank you very much, we will get this to you in 10 days. You still think that’s fine? Even if you do, I don’t, so we will end it there. Cheers for now. ……..Graham
Hi Graham
Yes I bad when you have to film or get some to film you opening some cuz of rumours and pictures of stuff on line.
Yes hornby delivery system is poo.
The USA person I told you who had one before you and me was 00rail
Bad in it.
But it a stunning model. Omg you got name plates I never.
Glad you like it and it looks the part.
Keep safe arp
Nice looking loco 👍 I would have test run it first before fitting the decoder just in case it didn't run well but thankfully it's all good👍
I would have run it first John but I don’t have a DC controller anymore. Cheers for now. ………Graham
@@GrahamFoulston Ah yes that does make it a bit awkward doesn't it 🤣 Happy it's all okay after such a long wait👍👍
@@johnoneill5661 Yeah, all fine now thanks John. Looking forward to actually running it on the layout now. 👍🏻👍🏻
Hornby used one of the big boys last year. Very efficient. Hermes are a disaster. I no longer Pre Order
You and me both mate - not just Hornby but anyone. Cheers for now mate. ………..Graham
@@GrahamFoulston no more pre ordering. Accurascale have a nice chunk of my money for 2 class 92s and 2 sleeper packs. They were confident of having a pre production sample of the 92s at GETS 2019 so they can’t blame Covid for that. They had nothing to show. Now due q3 2022. Stay safe. Ed Weeks
@@EdWeeks999 I don’t blame you, I certainly won’t be doing anymore preordering.
Superb model, so glad it was undamaged. As far as Hornby goes, they are too quick to blame Covid for their delays. Last year (January) I purchased their club membership (I am in Australia) 3 to 4 months before my paperwork arrived, no club magazine or “free” loco. It was a further 2 months before that arrived. By the end of the year I received the second “quarterly” magazine. Never received the other two magazines. I made several enquiries to Hornby and all I got was apologies and Covid was the cause 🤬🤬. This year Australians were precluded from joining, the excuse this time, not Covid, but BREXIT. When we were finally allowed to join, no free loco, you guessed it…BREXIT. This time we had to pay extra for the annual loco. So I declined to join, I got next to nothing out of the previous years membership, so why should I join this year or ever again.
I agree with you 100% Bruce, it just seems Hornby are shooting themselves in the foot on a regular basis, I don’t know what will become of Hornby in the future but if they don’t buck themselves up soon then things are going to go even further downhill for them and they only have themselves to blame - not Covid, not Brexit or any other excuses they want to pull - it’s down to them. As a company then they should be forward thinking like most companies to help them survive and also keep their customers happy too, if they can’t or won’t do this then the inevitable will happen. Just my opinion that’s all. Cheers for now mate. …………Graham
What a bad advertisement for Hornby Graham!!! It's okay after all. Cheers Onno.
i orederd my hush hush it took 7 days to get mine but i live in dubai
8 days? That is nothing. Been waiting 3 years for my Bachmann V2.
I think "Hermes' is Latin for "Oh God!"
😂😂😂😂
glad there was a happy ending graham ,it may well have been well worth the wait ,but there shouldn't have been such a wait unacceptable ......................tony
Great video graham the hush hush is a locomotive I will get myself one day but I’m going for the rebuild version as that is my overall favourite.
Sound to me is a waste of time personally I just think it is a silly thing to fit especially as I have heard that the sound is not in sync with the speed of a locomotive, maybe I will try sound one day but right now it isn’t a priority for me.
I won’t go into the DC/DCC thing David, there’s no point but there is far more to DCC than just incorporating sound. If you prefer DC then that’s fine, but I did say in the video (twice) that what you will hear as regards the sound will be low quality (a) because of the speaker used initially and (b) the actual recording of the video. When I hear this in real life on my track then to me it sounds great but then my standards of what a steam loco should sound like is nowhere near what you would expect to hear, (again, I said this in the video) but as long as I’m happy with the sound then that’s fine. And let’s face it, you are never going to hear this model of mine in real life - only a recording. Cheers for now mate. …………Graham
@@GrahamFoulston please understand that my views on sound systems are not just on what you put in the video they are on all sound systems overall, while I may not like them I haven’t ruled them out completely as I stated in my comment I may try them one day, my comment was expressing my own opinion on sound at the moment, my opinion may change at some point.
@@davidstrains4910 That’s fine David, I have no argument with you about this, we all have our own views on many things in life and that’s good that we are allowed to express our own views. Nobody is right or wrong when it comes to an opinion because that’s exactly what it is - an opinion. 👍🏻. Cheers for now mate. ………….Graham
Hornby's customer service is terrible. I think it's just cost-cutting to the bone.
I've got a Hornby few items on pre-order I really want then that's it.
They're getting too expensive for me and the quality isn't great
Glad you're w1 is ok .not sure about the nameplates I thought it was an un-named loco
Yep, totally agree. Good luck with your pre-orders! 👍🏻. Cheers for now mate. ………….Graham
What a beautiful locomotive that is and the sound was far better with the bigger speaker. I am also disappointed about Hornby. (Not that I can afford to buy new anyway) I have said this before, Simon, bring Hornby back to Margate and get rid of the excessively high costs of shipping and quality control will be more controllable. Oh, but the cost of labour would be far greater. With modern-day machines, the labour force would be smaller. Hornby could then be the number one for Model Railways. Would it not be better to make a smaller profit, but have a much bigger and happier customer base. (I hope he gets to read this.) Martin. (Thailand) Good luck with the Hush-Hush Graham and best wishes to Heather.
I'm still waiting. I'm not happy. Not even the courtesy of an apology.
Inner cardboard box should have been isolated with old newspaper , so as not to dance , if a factory package dunce is reading !