Pan Am Training Video: "This is MY Jump Seat" (circa mid-1980s)
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- Опубликовано: 16 май 2022
- Filmed inside the aircraft mockup training classroom at the Pan Am Flight Academy in Miami, Florida. This video was played during purser training. Starring Pan Am's own Cheri Leonhart and Linda Reynolds.
Special thanks to Linda Reynolds for saving a collection of safety and training VHS tapes from the Pan Am Training Academy in Miami, Florida after the airline closed on December 4, 1991.
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It’s official. After seeing this video, I don’t want to fly with Linda, but I sure as HELL want to go day-drinking with Linda.
I think I needed a drink after THAT flight!
Truth
I'll fly with Linda. She'll keep those passengers in line!
@@georgewang2947 The question is, If a planeload of passengers saw me coming, would they all run to rebook? 😁
No clue how I got here today ... but this is my post of the year! Same exact thought ... Linda and I could kick some day drinking ass!! (Especially after we rid all jump seats of smoke and smokers!)
“Listen, Linda…we got issues at Pan Am, and this lady is a Executive WorldPass Elite Member - if she wants the jump seat, let her have it. If she wants to smoke pot on the port side wing, strap a parachute on the old bag and open the door.”
Our team had so much fun scripting and filming these! Even more hilarious considering I was a smoker at the time. But I'm not sure about the reaction from my family when they see them. Will they be amused or horrified? OMG!
Hold up...
LINDA?
Yep! That’s THE Linda! The legend! She saved these videos 30+ years ago for us to enjoy now!
you slayed
Hi Linda.
OMG are you the Linda!! I wish I could have flown with you guys!!!!
Linda is quickly becoming an icon. I wouldn’t wanna be on her bad side, but I’d surely love to have her defend me 😂
“Can you say please?”
*”CAN YOU SAY ‘SMOKING SECTION’???”* 💀💀
It's 2022. I can not say Smoking Section
@@wl03bu Oooh, but I could think of a number of lines that would fit quite nicely in 2022! How about, "Can you say duct tape?" 😁
Or can you say PLEASE??? 🤔 Manners may have stayed in the 80s as well from my experience lol
I remeber working smoking flights and being stuck in the galley next to a flight attendant smoking. 😒 I always lost my voice and my luggage reeked of stale smoke when I opened it in my hotel room. It was horrible. In my 20's I would smoke sometimes when I'd go out to drink, but the plane was the worst. My ENT years ago told me of UA flight attendant that had cancer in her nose and he thought it was from working smoking flights.
Watch out when she's galley. Tough cookie
Linda takes a few minutes. Microwaves her coffee and throws it on the smoking lady. Then calls the purser over to clean up the mess.
Love it! Boo hiss to that Karen!!!
Sounds reasonable.
Take that Karen
I wish they had a follow up video showing exactly this
Flight Attendant here and I STAN LINDA!!! Thank god it is now an FAR that pax are not allowed on our jumpsuits and even more thankful that people are not allowed to smoke at all in the cabin. I can't imagine going home with my entire uniform smelling like cigarettes.
We used to call it "Eau de Boeing" 🙂
"Listen, Linda, if you want to yell at the passengers, I hear Spirit is hiring. They're all about that kinda thing."
Yikes! I think the fur would fly!😁
@@LMReynolds The nice thing about Spirit is you don't have to fight over who should serve the bread and who should serve the champagne - you just throw small bottles of water at people and then scan their credit cards! If you wanna go the extra mile, you can sell them on the MasterCard.
@@jonathankleinow2073 Gulp. 😳 I'd rather have food fights!
Hahaha, I flew on Spirit to Vegas and back. My flight was amazing! The way back the attendant said. " We have 55 passenger and 175 seats, feel free to sit where you like.
@@sheilacampbell2521 Except on my jumpseat! 😁
Honestly, we need more Linda’s in customer service. Keep those Karen’s in check.
Finally Cheri is using her 14 years of flying experience for good 😂
I bet Linda is wishing she called in sick for this flight! Firstly Sherri was messing up her galley and now a pesky passenger is contaminating her jumpseat with filthy cigarette smoke! And to top it off Linda also has to pretend that she is remorseful to shut the purser up! 😆
Plus, she had to deal with smoking Karen in the non-smoking section!
And…she saved all of these videos for us to now enjoy! Linda is a legend!
@@PanAmMuseum no wonder Linda is targeting smokers.... they're everywhere! Lol
@@PanAmMuseum Absolute LEGEND!
None of these complaints are valid unless there is an imitation of Elaine (I think that is her name -- I know it started with an E) from the other Pan Am videos I was watching the other day!
Call the union Linda!
We need more Linda’s in the air to help with all those unruly passengers 🙌
Linda is a legend
she got back at the smoker by banning smoking on ALL flights
We definitely stan Linda as the true HBIC
Head Bitch In Charge?
Linda's attitude and behavior is the epitome of American airlines
A point of clarification, Linda was a training professional and flight attendant for Pan Am. She acted different parts to teach employees best practices. These videos were made for training.
And is that a bad thing??
Why are you mad at her for calling out a rude entitled customer who took her only seat on the plane for no actual reason? Lol normalize being rude to rude people. Customers are not always right.
In the 1980s the flight attendants got told off for not allowing passengers to smoke😂😂. Never mind the fact they were giving everyone else passive smoke. It use to be horrible. Cig smoke is horrible and permeates every surface. Poor Linda she was ahead of her times.
"I'll take a couple deep breaths and go talk to her."
"Oh, don't worry. You're fired."
My favorite part is the jump cut: "I'm soOOoo worried!" (KNOCKED OUT SLEEP!!!) Linda really had no f*cks to give before the purser showed up and its only slightly debatable if she had any f*cks after!
Linda, you ROCK in these vids!!! 💥💥💥
Poor Linda, she's probably still riled up from her Galley intruder :)
My very first international flight was Dallas to Berlin- Pan Am - back in the mid 1980's- I will never forget that ride on the beautiful 747 and the amazing crew !
Did Linda bitch at you for smoking in her seat?
Linda approached this situation entirely incorrectly. After the altercation she should have called the purser and told her an apparently intoxicated verbally abusive passenger was sitting on her jump-seat and was now roaming the cabin looking for a cocktail and smokes.😄
Amazing
I'll keep that in mind LOL
The acting here is AWESOME!
Linda, honestly (as a current flight attendant), I come unglued when I see a passenger sitting in my jumpseat - I’m like REALLY?! 😂😂
Don’t be sorry Linda. We stan you!
Please upload more videos featuring Linda and Cheri. The tension between these two is exhilarating.
We're working on a zoom reunion and maybe doing some skits!
@@PanAmMuseum That sounds wonderful.
We love Linda 😂
"What are you doing in MY jump seat?"
"Oh, I was just going to finish my cigarette wherever. I'm a WorldPass member."
"Get out of here. And stay out of MY galley!"
And if you think you can't, you have my permission to leave the aircraft RIGHT NOW!
Linda, not again😭😭😭😭😭
I just always seem to be in trouble. 😁
That is hysterical!
Linda is the moment she is a Icon!
Linda is a queen! She needs her own show.
I freaking love Linda 🤣
One of many interesting things about this video was the temptation to assume that something is policy when it’s not. I would definitely have assumed it was policy to not have passengers sit in the jumpseat. And I’m actually surprised it’s not. That’s not a safety hazard in any way shape or form during flight? Regardless, it’s easy to make assumptions that seem logical even if they’re incorrect.
Maybe this was true in the 80s, but I wonder if it's changed now, post 9-11...
The FARs were updated in 1990 to include restrictions about those who could occupy a seat in an exit row. Briefly, the intent of these rules is to help ensure that anyone assigned an exit row seat will be capable of following verbal instructions and opening the exit in an emergency. Takeoff and landing are self-explanatory. But while a passenger occupying a jump seat mid-flight may seem harmless, but emergencies do happen and the flight attendant may need that jump seat--and fast.
You caught an important point of that video: fact vs assumption. What is interesting about FARs is that the FAA sets forth the basic requirements. Then, each airline determines how they will enforce those rules, documents their procedures, and submits to the FAA for approval. This means that the actual implementation may vary somewhat from airline to airline. On top of that, an airline can implement certain other procedures that apply only to that airline and are NOT FARs. (How to organize boarding might be an example.) The federal regulations themselves are long and tedious, and people can easily become confused about what is or is not allowed for whatever reason. I was once reviewing a stapled, paper report of about 10 pages, and the flight attendant told me that I was not allowed to read it during takeoff (I was a paying passenger in a non-exit row). While I agree that everyone on board really should be paying attention during takeoff/landing, it's not an FAR. At the end of the flight, I pulled out my copy of the FARs and asked her to point out that rule to me. I was nice about it (believe it or not LOL), and we chatted. But at the end of the day, please don't make stuff up ... you never know who you are talking to or who is listening! 😁
@@auntiedionne5333 Hi there! The rules were updated a decade before 9-11. Read my reply (it's a bit lengthy) to @Penguin Community in this thread.
The purser is obviously gaslighting Linda and victimizing the passenger. Linda addresses her safety concerns (jumpseat needed if turbulence), yet the purser continues to prioritize the feelings of the passenger. Call the Union and professional standards the minute you land Linda.
But the purser did explain that Linda did have the right to say no to the passenger, despite the tone that was used. I feel like that's worth highlighting. Some bosses wouldn't tell you your rights, but would try to humble you regardless.
I understand her frustration with a cigarette smoker but that tart rudeness is something you could get on other airlines, not Pan Am. There was a gentler, nicer way to go about it
EVERY leadership in service/hospitality does this...IN CASE it escalates to something like, complaints ro further
Huge respect for flight attendants and the makers of this video. Any profession that involves customer service can be a nightmare. I personally witnessed non-compliant or overall rude passengers, but some flight attendant friends told me terror stories regarding absolute lack of hygiene, intentional and massive lavatory contamination, and groping incidents. I wonder if passengers were as disgusting back then when this video was made, as they are today.
IMO passengers were more civil back then, and there were fewer people flying. On the 747, there was actually space between the rows, so when someone reclined their seat their head wasn't in your lap. I think that lack of personal space contributes to passenger irritability.
Don't mess with Linda!
5 minutes later Linda dropped a pot of hot coffee over the passenger's head "their's your apology biatch"
Linda is a Rock Star from what I just witnessed
Yeah, that smoker was pretty damn entitled and owning that jump seat like it was her own throne at Windsor Castle.
That first puff on the cigarette looked really satisfying.
She was just initiated in the _Mile High Club_ 😍 🥰 🤩 🤩
this would have made a great sitcom in the 80's.
Poor Linda, she's been having a miserable flight. She should have bummed a smoke from the passenger in her jump seat and calmed down. lol
HOLY EFF. Literally EVERY theme park interaction in the office
I love Linda
Linda = hero!
I’d say Linda was in the right here, passenger shouldn’t be there in the first place, if she wanted to smoke then she should have either gotten a smoking section seat or asked a FA to move her.
Yes but she could have and should have been nicer about it!
I actually got to sit in the jump seat for an international flight. I was really sick and the flight attendant on Finnair let me use her seat. The passenger seats are so close together I could not get my puke into the air sick bag. It was terrible.
@@Sashazur You got it! But If I'd been nice, the class would have fallen asleep 😴 and we would not be having nearly as much fun watching these videos today. 🤣
Linda is blunt, i love her!!! 🤗
Linda was a trailblazer ahead of her time because many airlines of today treat passengers exactly like that
I love these videos . Everyone at my airline pretty much does everything you are not supposed to do. I’m an old dinosaur and remember this kind of training. The new agents well…. Linda would fit right in as a Baggage Services Agent , Gate Agent or FA today.
A point of clarification, Linda was a training professional and flight attendant for Pan Am. She acted different parts to teach employees best practices. These videos were made for training.
I’m glad to hear that the agents are improving :)
Good acting. Love these shorts.
This is the second video I’ve seen where Linda clearly has a no nonsense attitude lol
That's one way of putting it LOL!
I LOVE LINDA !!!!!! 💋💋💋
If that situation happened today, the plane would have landed at the nearest airport, and the Marshals would have arrested that woman in flight, and law enforcement would be waiting to take that woman into custody.
These videos are getting famous on Instagram as Karen the flight attendant, I love it!
Linda is the Anti-Karen though.
The passenger is the Karen, here.
The acting is superb!
🖤❤️ Linda!!!
It’s official, Linda is now a legend! 👍😀
“Oh, I’m SO concerned” 🤣🤣 mad respect
This is MY seat!!!!
Good for Linda. I hate cigarette smoke lol
Linda was ready to throw HANDS
#teamLinda
Linda is a star!
#legendaryLINDA
I am trying this kneeling thing at work asap
Attagirl Linda ! You tell that Missy to get outta your seat and take
all that smoke with her !😊
*IM SO WORRIED*
RIP Pan Am
It never occurred to me that a passenger could just decide to sit in a cabin jump seat if it's empty during the flight if they wanted to. Maybe a fight attendant would look the other way if a passenger is resting their butt on one while in the restroom line, but that's it. I guess in the 1980's it was OK for a passenger to go use the jump seat to act obnoxious while smoking.
Our girl Linda needs to carry some duct tape! I love these videos. Thanks for posting them.
Baby, they were stressing Linda out the whole flight 😂
I know!!! On my case for every little thing!
Linda's inner monologue FINISH HER
Now I am wanting to sit on a jump seat to see what happens.
The crazy thing is how in just a few short years the example of problematic behavior has become the standard.
A “few short years”? This was FOURTY years ago…
Miss those PanAm overseas flights, my brother used to sit next to me and blow smoke rings from his cigarette while the plane was descending to land, was not a problem back in the 70’s, Gee I miss those days😊 And Linda, you rock!
The Purser bas raspy smokers voice. Of course she would sympathize with the smoker.
oh no no no. I'm with Linda 100%. She's being gaslit here.
Now a days if a purser approached a fellow flight attendant like this, even professionally, s/he would be told to go to hell. No one respects the pursers anymore.
I'm actually surprised that Linda was in the wrong here
That pat on the shoulder at the end would be considered sexual harassment today.
The passenger was the mother of a future air rage Karen... not to be confused with The Mother Of All Karen's.
Linda's cool... "I'm sooooo worried."
You know, Linda, TWA is hiring....
#ImWithLinda
Nothing has changed!
I’m with Linda, get out of my seat with that stank cigarette!
You just know Linda went right back to that passenger to start s**t all over again!
Now would I do that? 😇😈
@@LMReynolds 😂 😂 ✈️ 🥊 🤼♀️
Things were so different back then. I couldn’t even imagine a passenger sitting in my jumpseat let alone smoking on the aircraft lol
Linda now works for Ryanair. The Queen of the skies.
Linda did not come to play with yall
Wow, has flying changed. A passenger can be arrested for sitting on the jump seat now.0
I’m sure taking a couple of deep breaths of cigarette smoke will help 😂
This is the situation when you fight a Karen and then realize by doing that, you actually become a Karen too...
It seems to ME that you are assessing blame!
This Linda was related to this Linda at my work. She was a #####!
Linda would be in the right nowadays 😄
The rule about pax sitting on the jumpseat has changed since then. It's a major NO.
Legend says that after Linda went to apologized and reminded her politely not to sit in a jump seat next time to that passenger who became more irritable, aggressive and disturbing that flight needed to be diverted and remove and arrest that passenger who is now banned on all airlines.
@ 03:13 "OK...gimme a couple of minutes...to smoke a ciggy..."
Where can we see more Linda scenes!?? 😂🤣
Well it's against the rules NOW sister . No passenger is allowed to be sitting in Cabin Crew jumpseats.
This is why I couldn’t be a flight attendant. You aren’t paying me enough to babysit children.
Linda was right!