What Happens in an Emergency Landing and What To Do Next
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- Опубликовано: 10 июн 2024
- This started off just like any other flight. Then it changed and before long we were back where we started but landing under full Emergency Landing conditions.
What Happens in an Emergency Landing and What To Do Next
This is the full story of my journey on Sri Lankan Airlines Flight UL605 from Melbourne to Colombo. Only 30 minutes out of Melbourne there was the smell of burning and smoke filled the back of the cabin.
What happened next is a text book example of how well the aviation industry is trained for these types of emergency events. In this video I cover the full story - how things where handled by the flight and cabin crew - what happened at the airport to prepare for our landing - what happened when we landed - and then I cover exactly what happened next as Sri Lankan Airlines handled 250 disrupted passengers.
Throughout the process I explain it from a passenger perspective but also as someone who works in the travel industry and has been actively involved in crisis management for many years. I'll tell you what was happening behind the scenes.
Then as each step unfolds I'll give you handy hints and tips so that if you find yourself in this situation you know exactly what to do to make it easier and less stressful.
Intertwined within this story is a full Sri Lankan Airlines business class flight review which I happened to be filming when the drama unfolded. So not only do we get to see what Sri Lankan Airlines business class is like these days but was also get to see how they handle things when things go wrong.
It's a fascinating story of the Sri Lankan Airlines Emergency Landing of flight UL605 at Melbourne Airport and what happened next. I hope you enjoy the video.
Thanks for watching and, as always, happy travels.
Dennis
#emergencylanding #srilankanairline #aviation
00:00 Introduction
01:09 Qantas First Class Lounge
01:51 Boarding
02:46 Taxi & Take Off
03:35 Smoke in the Cabin
04:31 Emergency Declared!
05:47 Crisis Management Experience
06:16 Emergency Landing
07:51 Disembarkation
08:30 Disaster Strikes My Duty Free
08:48 Airport Chaos
10:59 I'm on Channel Nine News
11:33 Time to Move Quickly - Flight Rescheduling
12:36 Back at the Airport
13:23 Malaysian Airlines to KL
14:27 Malaysian Airlines to Colombo
14:47 Welcome to Sri Lanka
15:21 Back at the Airport Again
16:03 UL - Usually Late!
17:04 Boarding
17:42 Sri Lankan Business Class Review
20:06 The Verdict - my reflections on Sri Lankan Airlines
21:13 Landing in Melbourne Again
22:30 And Finally - what happened to our aircraft
You're completely right, the important point was the flight deck and cabin crew handled the emergency well. Thanks for another very good review.
Thank you, really appreciate the support
🙏
Not something anyone wants to go through, but it is reassuring to know that crews react so well.
The " right man" at the "right time"!!! This will go down as one of your best production
I really appreciate your positive explanation about the emergency. Your comparison is very fair and understandable. As a sri lankan I again thankful to you for bearing the issues calmly and your patient
This is exactly what I was gonna comment.
Oh now I know why we didnt see YOU on our flight back on Sri Lankan at 11pm on the 13th!!! We missed you! 😊 Thank you for your honest account of what happened on Sri Lankan ... You were a hero among us Sri Lankans that day! 🇱🇰♥️🇱🇰 ....
Well Dennis, you made it on to the TV in Las Vegas, I was cooking dinner, looked up and saw your face on the TV news, my wife was on her laptop looking at hotels for an upcoming trip. When I said "Why is Dennis on tv?", her reaction was "you know him?", "Nope, but I watch his RUclips channel", her reply was "of course you do"..... Sums up my relaxation time really.
From an operations point of view. The hotels are the biggest pain to sort, we work with a number of airlines, luckily these situations are rare, but we have close to 10,000 rooms across Vegas so we can normally find space, it just sucks for the passengers, they will have been lining up to get the vouchers etc from the airline, then lining up to check into the hotels. What we try and get from the airlines is a manifest of who is going where so we can precheck them in, that way it is literally give us your name, 10 seconds to sort and here is your key, you have x amount of a food credit, the bus to take you back to the airport will be leaving at x o'clock.
Sadly for whatever reason some airlines just cannot figure this out which makes it harder on everyone.
At least you got the Parkroyal mate and not the holiday inn 😊
Yes we were lucky - from the look of it about 50-60 passengers ended up at the Parkroyal and the rest went to Holiday Inn or home I think.
@@DennisBunnikTravels what, a day Dennis. Anyhow at least you got to try the SAS A350, am on same flight this week MH148 looking forward to trying the Biz cabin. Bad luck about the broken booze!!
13:36 What a stunning shot of that livery Dennis! Glad you got down safely...flying is so safe it's almost magic.
Thanks mate - that was probably the luckiest shot in the entire video - taxi-ing alongside the brand new A220. It officially enters service 1 March and I believe Paul Stewart is flying it on day 1. All going well I'll be on it on 11 March. Agree re safety - more chance of winning the lottery than being involved in a crash.
It's nice to see other members of the flight reviewers community comment and support one another!
Wow, brand new A220! Looked awesome
Was working that day. We had over 20 fire trucks ready for you. All those fire trucks you saw landside were still coming into the airside assembly point. But we already had plenty on site when you touched down. The response time by mfb was incredible.
Brilliant response by all involved. Would be interesting to see from an on ground perspective too.
You are so pleasant, well groomed, positive and carry yourself so very well, Dennis. Your presentation skill is so good that it stole the show from knowing more about Sri Lankan Airline. And reg. you, tats how one's persona should be!! :) Thanks for the lovely review and sharing. Empathizing with the Airline Management, everything will go topsy-turvy when such schedule goes off track; its really so very difficult to handle such un-forseen situation and try to push the schedule back on track; that's where the Airlines Management and Team become super-heroes.
Thank you for the story. I have worked as a cabin crew and flight attendant for 34 years. I retired from American Airlines 10 years ago. Each time we had recurrent emergency training, part of the four-day class would be a review of accidents and incidents made by different airlines. These were shared between airlines so that we could study the entire situation, including interviews with each cabin crew member telling what they saw and what each one did. We always learned something from every video. I was in my 30th year, and as I watched and listened to one person telling her story, she said something that I will never forget. She had been on a plane that ran off a runway in bad weather. The plane was on fire. She was trapped at the rear of the plane and, along with a couple of passengers, was trying to find an opening to escape. As she told of her situation, trying to get out, she said, "I made up my mind that I was not going to die on this airplane." It made such an impression on me. I will tell you that all four of the flight attendants were severely injured and never able to return to work. I will add that a provision in our working agreement with the company is that all crew members receive full pay for the remainder of their lifetime.
Safe travels to all. Never forget: "I am not going to die on this airplane."
Thanks for flying with Sri Lankan airlines and Honest feedback..Really appreciate your work Sir ❤❤❤ Sri Lankan government must watch this and realise what are the differences between Sri Lankan Airlines and Malaysian Airlines..
Dennis, I was asleep with my alert on Flight Radar 24 went off when your plane squawked 7700. I watched as your circled back and did a couple of loops before landing back at the airport. I of course had no idea that you were on board. But know that a fan was watching your aircraft maneuver back while in my bed in Huntington, West Virginia. Thanks for all of your great content.
Thanks - so cool to think you and various others were following what was happening in real time from the other side of the world.
I too was watching the live tracking of the flight. Never thought he'd be onboard that flight. Apparently Dennis, I was listening thru LiveATC as well, the pilots were ready to perform an overweight landing immediately but had some procedures to complete, as a result were holding over Melbourne for a while.
Interesting insight Dennis!
Thanks mate, right place right time 😀
I screamed like a fangirl when I saw you on the news Dennis 😂
Thanks :)
What is huge is you just keep smiling!
Thanks - I always try to look at the positives or see anything that happens as an 'interesting experience' that adds to the richness of life. Was pretty exhausted by the end of it though 😂
Glad you were okay and it all turned out okay. Cool and calm, good one
Your ability to communicate the issue is amazing! Being a 5 million mile traveller with star alliance I only have had one emergency landing with Air Canada and was equally well handled.
Thanks mate, appreciate it. Luckily these things are very very rare.
Fantastic insight from the CATO side and watching it all as it should!
Always nice when a plan comes together
Once had a nose wheel hydraulic problem coming into land in London with BA, diverted from City to Stansted and I was praying it was straight and dead centre so we didn’t have a repeat of the LA emergency, not least because we had two missed approaches at City and were likely on our last reserves of fuel. These sorts of landings make you so glad to be alive, glad everything turned out ok for you.
Hey Dennis, just glad you and everyone else on the plane was okay. Thinking this was a flight review you never thought you would make. Cheers for what was a safe landing considering all that happened.
Thanks - yes it was definitely unexpected but really nice I've been able to show what happens in these situations.
Glad that you could eventually do the needful! That team in Sri Lanka looks amazing!!!!!
They are an incredible team! Just wish I had more time over there - next visit will be longer.
Dennis, you can never resist that satay aroma on MAS. 😃😃😃
Fortunately I’ve never had to be onboard in an emergency situation. Sadly however, I have been on the recovery of many last minute cancelations, one due to a return due to an emergency. As ground staff I sincerely appreciate your words about respect to be patient and understanding. And including the VERY hot tip of finding your own recovery. Brilliant coverage again Dennis!
Loved your shots of Port Noarlunga and the Fleurieu Peninsula, aka home
Thanks - loved that angle of Port Noarlunga. Sadly front line staff always get the brunt of it. I started my career as a hotel receptionist and learnt very quickly a bit of kindness goes a long way to helping staff have a good day.
Thanks for sharing your experience! Its always interesting to see behind the scenes in these unique situations
Wow looks like a wild couple of days ya had there. Glad to see everything ended up being ok mate!
Excelent video Dennis and a great production, thanks a million for sharing!!
Very glad you were OK. Good to see the crew reacted well.
Great review Dennis! What a flight! I really like how you explained everything. Ik denk dat je niet echt bang was. Thanks for this video and greetings from Holland😘🇾🇪
Really enjoyed watching that video Dennis, great reporting. Thank you for explaining all the details regarding the emergency response protocol, I find it fascinating. It’s also interesting to see everyone behaving normally at the start of the flight unaware of what’s going to happen. And seeing all the emergency vehicles waiting makes me feel… emotional, I can’t explain it. I’m glad you were all safe, and the cabin crew remained calm. Keep up the great content!
Love this video! Glad everyone is safe
Another great watch. Love your work Dennis!
Great video on explaining the emergency! Really awesome to see some footage on that exact flight. Definitely something you wouldn’t expect to happen but definitely glad to see you got back safely ! Must be cool having 10,000 people watching your flight on flight radar and number 1 world wide tracked aircraft.
I am always happy when I see that you have posted yet another thorough flight review. I have enjoyed your reviews for years going back to way before I met your family in the Netherlands including your hilarious uncle. Those were the days. Your wife is lovely and I look forward to both of you being in an upcoming review. I like the way you handled this emergency. Of course it can be worrisome but with your light approach and matter of factness, it was a pleasure to watch and certainly educational. Thank you for sharing this important video. I’m sure Air SriLanka is actively reviewing it and patting themselves in the back and also making a few changes. Thanks Dennis. Cheers, Colin.
Thanks Colin, really appreciate the support. Probably time I do another one of those Dutch videos 😂
Love the way you get upset about the delays and lack of communications from the airline.
A good training video for your staff on the phone lines, when tour participants start calling or emailing the Bunnik help liens asking for help!
100% agree, every experience is a learning opportunity and we should all be striving to do better every time.
Thanks Dennis - one of your best videos to date - all the drama made very interesting viewing. I love your channel ❤
This is why it is good to use a travel agent, a quick phone call can sort out, connecting flights, and hotel bookings. Without getting worried and emotional. I always use my travel agent rather than book online.
That's not good advice because most travel agents are done with you once you've paid them. It will nearly always be better to book direct with the airline.
@@jjjddd231A good Travel Agent is hard to beat. But there's less and less of them these days.
When something goes wrong in the digital world, it's harder to fix IMO
Thank you for an honest and fair review. I’d fly With UL Anytime
Crazy flight Dennis, interesting that you got to experience it all!
Thanks for the wonderful review, was great to learn more about this airline.
Well done on explaining EVERYTHING
Sometimes you just have to roll with the punches and make the best out of the experience. This was a great vid. Really interesting to see the response protocols being enacted, and also how you navigated your way through the delays. I definitely picked up some pointers that nay prove useful. Thanks 👍
Great video! And good it all ended well, even with the frustrations
Fantastic video Dennis! The little ending bit about how things go wrong everywhere and how it’s handled is what matters is something I wish more people would realize! Glad everyone was safe though!
Thank you, really appreciate it.
You were so calm about it all !!!
I've flown on Sri Lankan Airlines 4 times, and all 4 flights were delayed. They have very good inflight service, but they are probably among least prompt airlines in the world.
Great video as always 👍
Great shot of Pt Noarlunga reef. Greatest beach in Australia!
Wow! What a story. Thank you for sharing this experience and your tips. So very glad you were safe! PS, loved that shot of the Qantas A220 at 13:37!!
Thanks mate, certainly an interesting week! Very lucky to get that shot of the new QF A220 taxi-ing next to us. That and the SAS MH business class almost makes the whole drama/delay worth it 😂😂
Another fantastic review Dennis. Thank you and I’m relieved you and your wife and all the passengers were safe 🙏🏽 I hope UL becomes privately owned and gets the injection of cash the so desperately need, and a strong, dedicated management team that has the airline’s best interests at heart and can make this great airline profitable. A new fleet is needed for a start!
Thanks mate, yes they definitely need to government to stay out of the airline and bring in new aircraft, senior leadership and allow the airline to reach its full potential. Would end up providing a massive tourism boost to SL.
Is privatisation always the best. Usually the last thing on their minds is customer service. Just ask Allan Joyce what customer service entails.....bonus bonus bonus.
@@McOzman479😂
Very well documented, concluded with the good comment about the airline.
This video is amazing I really enjoyed watching it... Blessings to Sri Lankan airlines 🙏🏿
Great advice,be courteous and don't get irate, be polite and staff will help as soon as they have news. Love the tip about taking a photo of your hold luggage just in case it needs to be reclaimed.
Interesting video Dennis with your “insider” knowledge. Glad all went well in the end. 👍
Never a dull moment Dennis!
Thanks lot about your clarification what exact situation that you and all of other passengers are face.
Your reviews and your method of presentation are fantastic. I look forward to them. Cheers 👍
Thank you! For Flying our national carrier hope it comes back on its feet asap
Great video. I have never been in a emergency onboard before. I’m glad Sri Lankan gave you a bed for the night. Thank you
Another awesome and very professional flight review by Dennis, when I think about how many flight’s Dennis has been on world wide & on various different airlines., over the years. What happened on this flight has been a very rare occurrence & had a good ending for all involved, they say! flying on a plane is far safer than driving in a automobile!.
Thanks for the great review. Its great to hear on the friendless and dedication of the sri lankan airline flight crew. Yes, they don't have funding to buy bigger and better flights at this stage, however I hope they will bounce back and make it the best airline in south and east asia again as it used to be when I was small in many consecutive years.
In mid 90's during the war LTTE destroyed multiple of A340 aircrafts when they were parked in hangers at night which started the decline of the airline then followed by a period the management was given to Emirates airline. As you said, their staff cabin crew had always been great and that was their biggest strength. I used to fly sri lankan airline all the way from Colombo to New York US via Heathrow and emirates used sri lankan airline and its crew for their flights between New York and London which is one of their most important leg.
As sri lanka is now back at the top of all tourism catalogues again and its economy recovering fast, this would be the best time for sri lankan air line to recover its finances and make it strong again.
It's all about managing emotions during the wave of adrenaline rush under such situations. Also, sitting on a chair and waiting is always better than standing up
Thank you for sharing this experience, Dennis!
Brilliant coverage dennis
Dennis thank you for your very professional and educational video and explaining the emergency procedures I found it very as I have worked at LHR in the airport hotels as a concierge.
Nice review of Sri Lankan airlines 😊
Thank you very much, Dennis, for sharing your video which is füll of information with us.
Best video yet mate!!!!
Thank you - that's lovely.
Thanks for a very informative video, Dennis.
Thanks mate, really appreciate it.
As an Aviation Safety professional, it is nice to see flight crew and airport emergency personnel respond according to their training and procedures! As with all emergencies and irregular operations, handling of passengers and information flow is difficult under any circumstances. Hopefully Sri Lankan Airlines will learn from this event and improve (the hallmark of any aviation organization). Also Dennis who was the reporter from Channel 9? Seen a lot of Channel 9 from Comedy Oz RUclips; wondering who was that interviewed you. Also hope to book a tour through your company when I visit Australia one day. Cheers!
Glad you all landed safely.
Very fair review. No reason not to give the airline a try in the future. Well done the crew.
Looks like all was handled professionally, Denis, well before you got into the airport!
Thank you. As always a great video, full of useful information and advice. Interesting to see a real emergency without all the drama that usually comes with it. But airlines really need to inform passengers what is going on when there are delays. It keeps everyone calmer. Stay safe.
Thanks, really appreciate it.
I always enjoy these, but this one was really informative. Thank you.
Thank you, glad you enjoyed it!
@@DennisBunnikTravels Always interesting to see how an airline handles an unravelling situation.
Hi Dennis, this was a unique situation to be involved in. Fortunately for all involved, it didn't escalate to anything more serious and there was no reason for an emergency evacuation. But you went through the situation in a methodical manner, and what to expect should such unexpected situations like this occur, snd what to do to minimise disruptions. Im guessing , You must be the only youtuber who does aviation reviews who has experienced an emergency mid air. looking forward to the unanticipated Malaysian Airline's A350 review mate!
Glad you’re okay!✅
Another tip about luggage for those with an awful memory. With so many bags looking the same, I have covered mine in duct or electrical tape. When I get disabled assistance I can just tell them to look for the ones covered in tape.
Great idea - I do the same - covered suitcase with Bunnik Tours stickers and a bright red luggage strap
I remember seeing you on 9 news and thinking what a familiar face! Glad everything was ok in the end
Hey Dennis. Mate the audio controls must be playing up. The volume has been all over the place in the last couple of videos. I still enjoy watching between turning the volume up and down. I love the information you provide us with. Thank you.🙂
A big thank you for this vlog, it’s good to know what can happen in an emergency! I’ve been on some very bumpy flights, however never a return to an airport. 😅 I’m looking forward to your next vlog.
Thank you, really appreciate the support.
Yes I always take a photo of my bag!
Great information for when something goes wrong with an airline. Things take time to arrange, especially at odd hours of the day. Its really hard for an airline to get rooms at hotels for hundreds of passengers at short notice, especially since the end of COVID.
First, thanks for this awesome video with helpful information. It is great to see why staying calm and knowing what to do in these situations is so important. While I work as a software developer (so it cannot be compared directly) , I learnt that the best thing you can do when you deal with waiting during "Unforeseen Circumstances" is to keep the customers updated regularly. For example, every 15-20 minutes, they should call ground staff or engineers or someone aware of the current development. It takes time to find the root cause of the issue, but what you can do is say ..., "We are still investigating the issue", "we are narrowing down possible causes", "We found the issue, and our guess-estimate is 1 hour", and so on. That will change the whole experience.
Ps. it is the first time; a crying baby has good use for flight purposes :D Rest well and looking foreword for next review.
As former ticket desk/check in staff, they are usually the last to know. We were reliant on information from Flight Ops who were dealing with the issue with the plane and were busy enough organising engineers to fix the plane, or an alternative plane to charter, making sure air crews are within hours. Over hours they cant legally fly.
Checkin/ticket desk staff had to organise rebooking of passengers on to different airlines which took time or organise hotels and transport. What held us up was verbally abusive passengers demanding they be prioritised. In addition, dealing with other flight departures and schedules.
Right on! when i missed my lufthansa connection to india, the airline suggested me some insane 3 stop itinerary using turkish airlines and singapore airlines. I instead suggested emirates because i knew they had a one stop connection through dubai from most european airports. The attendant checked and rebooked me immediately.
It looks like you had an amusing experience from start to finish, except for the duty-free matter. I recently had similar issue with a QF from Tokyo’s Haneda International to Hervey Bay. With delays, unknown details and the check-in staff just being bamboozled. But lucky for you, you got on another flight to your desired destination and all I could do was head off to the airport bar… which wasn’t a bad thing!
Flew SYD/CMB 607/606 EC great hospitality and service
Thank You 🙏 SLA ❤🌹😊
I guess with all those air miles and travel, one day you were going to experience 'an event' - glad it wasn't too serious and it seems that the crew and airline did their best. The cabin looked great - if you can get 6 hours sleep on a 9 hour flight, you are winning!
Very glad it all ended safely
I agree with your tips…last year I was on a cancelled flight from Dublin to the us. We had actually boarded and I was able to hear the flight attendants saying they were going to time out. I managed to quickly booked the following days flight and avoided a 9 hour flight in a middle seat, which is what I would have gotten without having booked a replacement flight. I was refunded the unused portion. Quick decision making to take matters into your own hands is super important
I flew on this aircraft in 1K from Colombo to Jakarta. It was an amazing service.
Nice video and nice outcome. I'm not sure i will be racing to fly with them, not because of your experience, but more to do with their epithet of UL (Usually late). Jetstar in NZ was known for the same thing.
Dennis great vlog
I still am not a fan of having my seat shoved in the aisle with the storage against the window
Great follow up to the previous vlog
Dennis how dare u ask for more lol 😂
Great review Dennis,really enjoyed your coverage of the whole “event”. Bugga about the Duty Free but I’m sure you didn’t cry over spilt booze….
Yikes 😳, glad it turned out well 🤌🏻. A nightmare set of flights for sure 😅
It can be very dangerous, man. Be careful.
Thanks for letting us know what happened to the plane and passengers at the end. Fulfilled my nosiness 😂
thanks - yeah I thought people would be curious. Especially as it ended up being grounded for 5 days.
First time commentor, LONG time viewer...How can we get some of those sweet Bunniktours luggage wraps?!??! We are looking to plan our trip to Australia from the US and will be giving your company a call when the time comes :)
Glad the emergency was handled well , as for the delays that seems to be the norm these days.
Looking on Flight Aware website practically every flight is delayed , some by only 10 minutes or so which I call on time , others by at least 1/2 hour or later .
As for Melbourne airport it is looking increasingly like it is getting beyond its use by date with often 6 or 7 aircraft lined up for departure particularly at midday.
A second runway is really needed now especially since air travel is now surpassing pre Covid levels .
A very interesting video. I had two weeks a similar situation where our Ethiopian 737 max got two bursted tyres in Blantyre. We were kept for 5 hours in the plane with hardly any updates of the crew. Airlines apperently can improve their communications in case of an emergency
Yet.. love you Sri Lankan Airlines ❤
This high quality presentation seems too good to be true. It would have to have been professionally planned, produced, directed, staged, recorded and edited. This is much more to this than meets the eye. The level of knowledge of civil aviation displayed by the presenter well and truly exceeds the that of a routine airline passenger. Watch this space to see more of this. The upside might be that future viewers learn more about airline and ATC operations.