Crippled Airbus A380, saved by Pros! | Qantas flight 32
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- Опубликовано: 6 авг 2020
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An Airbus A380 suffers a catastrophic uncontained engine failure on one of its 4 RollsRoyce engines. This sets off a chain of events that could have easily cascaded into a full blown catastrophe if it wasn't for the cool, professional and knowledgable handling by the 5 pilots and 24 cabin-crew onboard. This is a masterclass in CRM and how things should be handled when sudden technical failures appears on the flightdeck. This is the story of Qantas flight 32 and all the little details that you need to know without the dramatic music of air-crash investigations.
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Links used in todays video:
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/ what-air-crash-investi...
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I just made a reconstruction of SQ006 if your interested which the 747 took off in a typhoon on a closed runway
I like to note that Air Crash Investigation did a episode on this incident on season 13 episode 10 "Titan in the sky"
Bill Bryson is a fantastic author - I just finished that book myself.
There's now a documentary about this flight on Amazon
@@WaveFlightSimulations link?
"What do we have that isn't Damaged?" "AIR CONDITIONING IS FULLY OPERATIONAL" - Oh thank god for that.
well,A-C must be crucial.Just look when in al old airplane the main front fan propeller stops how the pilots always start to sweat a lot.
And the coffee machine.
And the toilet!
And the in flight entrainment for heavens sake
@@xiro6 same with the big fan on top of a helicopter.
What I don't understand is with all the extremely expensive equipment on a plane, they still haven't added a screen in the cockpit with cameras looking at the engines/wings. It is probably the most inexpensive safety equipment they can add to any plane that could shave quite a lot of time off diagnosing problems.
It’s a good point
A camera might not work well at certain conditions that aircraft may be flying in 🤔🤔
@@somethingelse9228 not having a camera is no good in any conditions.
I fly frequently and I have yet to see conditions so bad that I cannot see the wings or engines from the windows. If the conditions are as bad that you cannot see the wings or engines the plane probably shouldn't be flying in it.
You should give them a business pitch. Maybe you could get free tickets out of it? Doesn't hurt to try. Hahaha
@@GarronGoesGaming some unknown Congressional staffer reading Gary's comment is probably trying to put his boss's name on it now, the "Blah McBlah air safety act of 2021"
I was on this flight sitting with my wife and 9 month old next to the left wing. I still remember the sound of the explosion and the shuddering of the aircraft. A detail to add to your article is that the passengers we’re concerned but calm, but what worried me the most was the face of the 2nd officer after surveying the damage. When I’ve recalled the incident to friends, the other detail I recall is the speed when we landed - I was astonished that we stopped.
It took me 2 years to fly again after I arrived back to Sydney, and prior to your review I have never watched a debrief of the incident. In saying that, my conclusion was we should have great confidence in the Qantas pilot training, their senior pilot competence and fly with QF for most long haul trips.
Thx for the review - informative and affirming about the performance of the pilots.
Wow that’s an awesome story
Glad you survived. These things a very rare but must be horrific.
As one of the pilots of QF32 said: "It was a check captian checking a check captain checking a captain."
I was just checking this comment section to check some stuff tho be sure that i checked everything
He was sent from the department of redundancy department.
And at the end of the ordeal the checked captain said to the check captain: thanks for the really comprehensive test... but can we do that in a simulator next time?! 😀
@@regisdumoulin 😂for sure!!
😅
Throughout my 41+ years as a CFII, I have always had the mindset of "What is wrong with the airplane?", or "How can I fix what is wrong?" Today all of that changed! I am actually ashamed to say that not once have I ever approached a problem thinking "What is still operating correctly and how can I best use what is available to me to correct the problem, or to land?" Admittedly, I have only had a small handful of emergencies that needed to be handled, but this new approach for me will definitely make a huge difference in the future! Thank you very much for giving me this new tool to use, not only in aviation but in life itself.
Awesome! Glad if you felt it helped you.
There never a need to feel ashamed at learning a new approach to solving a problem. If, after decades of experience, you can learn a new angle, then you're doing fine. It's the people who, through stubbornness, refuse to challenge their thought patterns are a problem. On the flight deck or in everyday life..
@@murraystewartj Well said - and thank you !
This was a brilliant piece of work by the Captain, and a great piece of advice. I too always look at what is not working in all sorts of day to day things, but I will try and approach situations from this point of view now! What a difference it makes!
I wonder how much impact on training and procedures this will have. I've not flown aircraft, but this will be discussed for some time. Also reminds me of a presentation by the captain of the DC-10 that had to make emergency landing in Sioux City, he said everyone in the cockpit were constantly cycling through ideas, there was never a "we first begin with The Captain" as everyone was considered equal.
Then there is that scene from the movie Apollo 13 while everything from electrical to propulsion is failing where Kranz asked Liebergot, "what systems do we know that works?" and Sy (played by Clint Howard) simply says "let me get back to you Flight." In reality nobody knew what was going on, Sy Liebergot, EECOM, observed everything went off scale (power, cryogenics) and his first thought the PCM data stream was screwed up because it is not possible to have quadruple systems failure (which actually happened).
Interesting of how the captain before flight laid out how the command structure was to be with so many crew on deck.
Its also a testament to how robust the A380 is, even with so many failures it still kept flying and most importantly was controllable
Kind of amazing that it lost TWO of the main electrical trunks that basically connect the whole plane together, and nevertheless most of the systems that weren't physically damaged by the uncontained engine damage were working fine.
Having met and having the pleasure to speak to Richard de Crespiny at length, there was a third and very key quality to the sucessful outcome of QF32. Something that lacked conversely (and sadly) in the crew of Air France AF 447 .... his commitment to thoroughly learn everything he could about the A380 from her engineering to all the built techno redundancies. He probably knew the A380 as well as Airbus themselves. A true hero. As a true aviatuon "tragic" from OZ, love your vids.
As a mariner, I appreciate your use of red and green cushions on the correct side.
I'm assuming the couch is facing us. Hence, the red pillow is on its port side?
@@pic18f452 Yes, exactly as if his couch was his cockpit seat
Lovely comment. Caused me to chuckle.
I noticed that too!
Omg I’ve been watching this channel for years and never noticed that!
The engine that destroyed itself reincarnated in the one that didn't want to shut down
🤣👍
🤔👍
Engine #1 (probably): "I saw what happened to Two when he stopped. I'm not stopping for nothing!"
they should've rename it the jason engine!
🤣🤣🤣👍🏽👍🏽👍🏽
When I book flights I usually book another airline because of price, which is quite okay, until the aircraft starts taxiing, and then a little anxious part of me runs around inside my head saying “should have flown QANTAS” “should have flown QANTAS” “should have flown QANTAS”. No airline is perfect, but QANTAS hasn’t had a fatality since 1953 when they helped develop the black boxes that are in every large aircraft these days. They are not perfect, but they have had a safety first attitude for decades that has given them an excellent record.
Same for AIR NEW ZEALAND. Other than the Mt. Erebus disaster, AIR NEW ZEALAND haven't even had an incident let alone a crash!
I am not fully aware of Qantas’ safety record, but I can say that their customer service, especially cabin crew, is absolutely phenomenal. I’m in Canada, and our cabin crew service is notoriously bad. Yes, I am fully aware that the job of the cabin crew is not our comfort, but is our safety, but service is often not great in the plane or in the airport. Qantas was an amazing experience. That alone tells me something about the airline.
@@joelmacdonald6994 Last I checked, Qantas hasn't had a single fatality or hull loss since the start of the jet age. Yes, there's other airlines that also haven't had fatalities, but none that have been in business for so long and still maintained that record.
@@aussiebloke609 Southwest Aitlines, which is really kinda exceptional considering its a "budget" airline, has never had a fatality due to a crash. One time a kid in a car sadly got killed when a Southwest flight overran the runway during icy conditions, went through the fence and ended up basically running a red light into an intersection full of cars on a road that arguably shouldn't have been that close to the airport. Then there was the somewhat recent incident where the lady, again sadly, got sucked halfway out the window and died after an uncontained engine failure caused shrapnel to blast her window out, which then combined with the depressurization just meant she was unfortunately in the wrong place at the wrong time. But that aircraft was still landed safely. With that being said, an amazing safety record for a "low cost" airline that makes many short hops, cycles their planes a ton, and doesn't as easily attract some of the more "ambitious" pilots who want to fly the big planes on the longer more prestigious routes.
but did you die
Worth noting that the captain in charge, Richard de crespigny was a former RAAF pilot who had experience in STOL approaches on unfinished air strips using a variety of cargo aircraft and so when it came time to operating under pressure and with an uncertain aircraft configuration, his prior experience was invaluable for bringing QF32 down safely
We’re all pretty proud of him down under, our own Sully.
His book QF32 is definitely worth a read as it fills in a lot of the background that helped get him to where he needed to be when that incident happened.
I read the captains book and after they all retuned to the terminal building he spoke to all the passengers assembled and gave them his personal mobile phone number and said if anyone is not looked after he would personally chase it up. It’s a great read QF 32.
I read somewhere that Qantas gave 1st class around the world tickets to all passengers.
My aunt and grandmother were in this flight. The first class around the world tickets is a myth. They didn't get any for sure.
@RohonNag
Wasn't it your grandmother who complained about her frigging TEA _not getting served in time, while the crew tried to figure out a way to survive??_ She shouldn't have any free tickets. Ever.
I was on the flight, they sent us a cheque for A$1000.
Hi, I’m a retired Qantas Engineer and remember that day very clearly, at the time I was involved in the maintenance of a great number of components and systems.
The first news that we received was that the aircraft had crashed, but the fly control centre could see and had all the parameters that indicated the contrary, after a short wile Singapore confirmed that the plane was still flying, that was a big relief for everyone.
I personally think that that was the finest hour for Qantas, and after proudly serving for 30 years in the company can say that all the time and money spent on training, from the cleaners on the workshop to the flying crews was money and time well spent!!
Finally to correct a previous comment, no passenger of Qantas, the second oldest airline in the world, has Ever lost it’s life due to injury wile travelling, Never. In 1953 they were the development company for the current day’s auto pilot, yes that’s true, but we never lost an aircraft or passenger.
Your video, comments and understanding of the incident was excellent!!! Thanks!!
Thank you for all that input! Really appreciated
My dad used to be a qantas flight technical engineer working with simulators. 😁
@@adambartlett114 I was on a Qantas flight from Melbourne to Canberra several years ago, and as we were taxiing out to the runway at Tullamarine an elderly gentleman in the row of seats behind me suffered a heart attack. A couple of passengers who I believe were doctors and several crew worked to revive him as the plane immediately returned to the terminal where paramedics boarded. After about 20 minutes of attempting to revive him on the floor of the aisle he was loaded onto a stretcher and taken away. They continued CPR as they took him off the plane but it was obvious that their sense of urgency was gone at that point and that they were doing it to keep the other passengers from panicking. When we eventually landed in Canberra the pilot announced that the gentleman didn't make it. So yes, if you want to play semantics people have died on Qantas flights, but there has never been an incident involving a Qantas plane that resulted in the death of a passenger. The closest I think they came was an incident over northern Western Australia when a plane hit unexpected severe turbulence, breaking limbs, necks and backs of passengers and crew and severely damaging the aircraft.
EDIT: The near-fatal 2008 incident was on QF72, an Airbus A330 flying from Singapore to Perth, and it wasn't turbulence but an error in the flight computer which was giving multiple conflicting warnings simultaneously (possibly cause by a cosmic ray flipping a transistor and causing the airspeed and altitude values to be switched?). While at cruising altitude the flight computer disengaged the auto-pilot and violently pitch the nose down to prevent the perceived imminent stall. Very scary stuff!
@@jamesallan8910 QANTAS have had passenger deaths on smaller Aircraft but it was around 1950 or before, with none since.
@@BassGirlSusan1961 thanks, I was a little shocked to discover Qantas actually had a total of 104 fatalities in the pre-"jet era", the most recent incident involving the loss of 3 lives when a de Haviland Dragon crashed into mountainous terrain in Papua New Guinea in December 1951.
Random but I couldn't help but smile at the dogs relaxing/snoozing beside him like they are just used to him sitting on the couch, talking to a camera 🙂
I worked for Rolls-Royce in Engineering when this happened and afterwards. It sent shockwaves through the organisation as the failure crossed internal business units (Structures to Rotatives), the item which initially failed was "unclassified" (HP/IP structure oil stub pipe) but the disc was "Cat A critical" (risk of uncontained failure), the engine level FMECA forsaw this and ignored it and the FADEC software made it worse by thinking it was a surge and trying to accelerate out of it (it threw fuel on a fire). In manufacturing (where I worked) we had to introduce a completely new method for product introduction - high design severity (defect will cause engine failure) AND poor manufacturing capability (manual weld in a restricted place) AND poor inspection (radiography not possible due to restricted access). Impossible datum strategy caused stub pipe misalignment, manual welding caused porosity in the weld, no NDE missed the porosity, bearing vibration caused cracking, which caused slow oil leak in a hot zone with no fire detection/suppression, which caused slow burn fire, which caused the IPTD to overheat, exceed its maximum hoop stress and burst.
Apologies, but what does FMECA and FADEC mean, respectively?
@@DGARedRaven It’s been a few years, someone correct me if I’m off here but FADEC is Full authority digital engine control. Think along the lines of a remote located engine control module for a car. Engine computer. FADEC takes numerous inputs from engine and system sensors and will automatically make adjustments to various components of the engine ie; trim of IGVs, EGVs, fuel control, bleed air SOVs, etc, to maintain ideal running conditions. FMECA I’m not completely sure as I was a Boeing/ Pratt Whitney guy, but I’d have to guess is Airbus version of a directly mounted engine control computer that require a minimal set of parameters to allow basic engine functioning.
@@zorilaz So ... how do you really feel?!! Great teamwork saved hundreds of lives here, and your comments represent the opposite of that. Fine to have strong feelings, but better to channel them in a positive way. This was a rare failure mode that was not correctly embraced in all the risk analyses and controls - the stub pipe was not being analysed as a high-risk engine component. No one saw it in advance. RR reacted very rapidly and effectively. That's how we all learn and get better together.
I only start to feel a bit like you with things like the cargo door lock failure on the DC10. That risk was forecast internally, but ignored as MD rushed and cut corners, knowing the high control risks. Even when it was known, Douglas tried to deny it, then it wasn't fixed, and even the first fix was known to be inadequate. I remember Freddie Laker (the pioneer of low-cost no-frills flights with his "Skytrain" service) had all his DC10 rear cargo doors welded shut to make them safe, before Douglas made real fixes. AT MD many people knew what they were doing was wrong, but let many more people die when all the dangers were fully understood because of a very negative culture, deliberately putting profits ahead of passenger and crew safety.
Every disaster is a complex series of mistakes, all of which often turn out to be preventable in themselves.
@@DGARedRaven FADEC is an acronym for a Full Authority Digital Engine Controller, it's the computer that moniters and controls the function of the engines. I believe FMECA is supposed to mean Failure Mode, Effects, and Criticality Analysis, which is referring to an analytical method used to chart the probability of certain failures occurring against the severity of their consequences in order to evaluate risks.
My Aunt and Grandmother was on this flight. They had no idea of this emergency that took place and how well the flight crew handled it. My Grandmother was so clueless about the whole issue that her biggest complaint was that they didn't serve tea on time...
Very grateful to the amazing flight crew and Captain for the efficient handling of this emergency and for not starting an evacuation. Which always leads to some injuries and my grandma was 80+ at the time...
Ah Women ay 🤷🏼♂
@@kell7195 lmao what an incel comment
I'm guessing they would be the type of persons to insist of grabbing their overhead luggage even if the plane was being evacuated during a fire...
@@AB-80X I'm not sure how you came to that conclusion or what you mean be "the type of person". What type of person did you have in mind? These were elderly ladies! As to grabbing their overhead luggage, I find it hard to believe that there would be many elderly ladies who would be capable of even retrieving her luggage from the overhead bins.The point was that the crew performed with such calm professionalism that these two elderly ladies had no idea there was an emergency.
I had the pleasure of working with Richard de Crespigny and his wife for many years at my first full time job. We always had this joke in the office that if we were ever on a plane that was in trouble that we'd want to hear Rich's voice over the loudspeakers. I was not surprised to read his name in the news one morning and that he'd pretty much saved a plane!!
Hi John, those years you shared with us at Aeronaut were wonderful, chasing tech opportunities and working under Coral in one large fabulous team. It was intersting following Airbus computer tech developments, as much as it was fun to work with you and follow your skills development. Best wishes. Rich
@@richarddecrespigny4514 legend
The captains book QF32 about this incident is a brilliant read.
Yes, an outstanding read!
An understatement, lol. But I can't come up with a better description except it's a must read and no I'm not on commission lol.
A "must read".
Agreed. But he failed his check. Would be happy if he was my pilot though.
It's a brilliant story... but I cannot agree Captain de Crespigny is a brilliant author. Unfortunately - and this is not, in any way, to criticise his piloting skills, or the actions he took that day, all of which were outstanding - in writing the book, he lacked humility. It comes over as a giant 'me me me me me'-fest. And I will never forget the rather distasteful mattress reference he makes to his wife.
I am a retired a380 Cabin crew and they use this example so much in training on how to handle the cabin and CRM between flight deck and cabin crew. Unbelievable everytime how the managed to save this bird and all souls. phenomenal flight deck and purser.
Did they remember to tell you that it is apparently very important to serve tea to impatient rude old ladies during an emergency?
@@AB-80X Harsh. Nothing rude about noting late procedures when unaware of the emergency.
It's so shocking to me just how many failures these guys had to handle, I couldn't even keep track of them sitting comfortably in my home. But these pilots just handled all of them like it was just another day in the office as if it was something they do all the time. It's just unfathomable that nobody got hurt.
I wonder what a cacophony of alarm sounds this event would produce if you wouldn't turn of a single one...
It is in part thanks to Airbus’s ECAM which makes failures fast and easy to follow - this system also sends the failures in real time to the center, to be analyzed by engineers on the ground, in parallel.
When I saw this in TV it really hit me emotionally when I saw the level of skill and professionalism in the cockpit. Real heroes
Just people doing their job to the best of their ability. Where's the self-sacrifice or the complex moral dilemmas to be called heroes?
Albertas Agejevas Moron 🤦♂️
@@ltu42 Yes perhaps that's true and their own arses were on the line as well. The crew however were certainly calm, professional and competent along with a bit of good fortune and that's 100% score and all one can expect. The passengers seem to hold their shit together as well. I hate flying and would have freaked on the inside and probably would never fly again:) I'm 40 and flown 8 times, 16 if you count returns as another flight. So two trips a decade on average. If I was on that flight or the first one I get a decent scare I'm surely done with it.
From a reporter's point of view, this is a disastrous incident; everything was done by the book, the crew took everything very professionally and there were no big emotions. What a sensationalist TV reporter needs is babies crying, mothers separated from their children, amateur crew, intrigues and emotions, failure of command and communication and above all, chaos and panic - this is what makes good TV in 2020. Kudos to the QF32 crew for their great job. The captain of the Costa Concordia could learn a thing or two from them.
You are missing possible law suits and liability on Airbus and Qantas for the engine failure.
Sadly, the reason a sensationalist reporter needs all of those things is because far too many people are sick, callous and selfish, and get excited about hearing of other people’s bad news. Unfortunately, it seems to be a growing issue.
@@WDXash Sadly, you are absolutely right. Even the "Air Crash Investigation" show tried to put a drama in that episode :-/
Agreed Todor, but you forgot the obligatory very pregnant woman and the person who stands up shouting "we're all going to die"...:)
@@frogstamper He he. I need to watch Airplane and Airplane II.
I'm a fencing coach, which is obviously a *very* different career from aviation, but I love "stealing" ideas and learning from other industries. One of the things you talked about that really sparked my interest was how the pilots, when faced with total chaos, took inventory of what was working instead of what wasn't working. I'll absolutely be stealing that to give as advice to my students when they feel like nothing they do is working (i.e. scoring points) and they don't know how to figure out what to do next.
I don’t work in the aviation industry, but I still learn a lot about leadership and crisis management from your show. Things I can and do apply to my job and my everyday life.
"What have we got that works", very reminiscent of Gene Kranz flight director during Apollo 13 and his statement "What Have We Got On That Spacecraft That's Good?"
This video is a perfect example of CRM (Couch Resource Management) at work - at least from the dogs' perspective. Let's start with the pre-video briefing and take it from there.
Senior dog (SD): Okay, I'll be on the left cushion and will be in charge of the video for the first leg.
Junior dog (JD): Sounds good, what do you want me to do as we start?
SD: Same as always, just have a good nap and try not to let the interference from the instrument in the middle disturb you.
JD: Got it. Should be a routine nap.
Video moves along smoothly, with all going to the filed nap plan until about 14:15.
SD: It's been a long video and I'm tired. Going to catch a sleep in the crew rest quarters - your couch.
JD: Mmmff, yeah my couch. Anything else?
SD: Just remember the checklist. If the instrument gets too boisterous or says "right" too many times you can bite it.
JD: Yeah, just went through that scenario in the simulator a couple of weeks ago. No worries.
LOL
underrated comment :)
Lmao, love the doggies
This is great
Wonderful, well done!
What I (an Aussie) love about this - If I can say that- Is that Qantas was getting updates at HQ from the plane and could see the many failures happening in real time, as news was spreading about a possible Qantas plane going down. So they knew it wasn't a crashed plane, just a severely crippled one. And on the day, they just laughed and said 'Everything's great, just don't crash'.
I know that Qantas has never had a fatal accident, which is a truly great record. Outstanding work by the flight crew, and they even avoided an emergency evacuation. They had so much to deal with but they stayed calm. Would be good for all Airbus crews to train on this scenario in the simulator. Impressive too that such a stricken plane with multiple failures could still be landed safely. It's always good when these videos end happily like this.
Not true, they have never had a fatal accident involving a jet aircraft, they have prior the 60's though
Airbus is run by engineers
@@tomstravels520 not true. They weren't a national carrier or a commercial carrier then, they were in fact a completely different entity. Saying it's the same thing is like saying a 4 person punk band called the Stompin Boots who over time changes all 4 members to different people, then adds 2 completely new members, stops playing punk music altogether and now only plays country music, but keeps the same band name is the same band.
@@candydandy2694 that’s the stupidest analogy of Qantas airlines.. lol
@@antjee Lets not exaggerate, airbus is still a capitalist company. And Boeing didnt just become a finance-obsessed company, but a deeply corrupt one.
Ryan Air would have charged everyone onboard a added entertainment fee and optional exit charge
Ryanair ciampino incident. loss of one engine on approach due bird strike initiated go around for single engine landing then loss of other engine seconds later . But crew got plane on ground with 8 minimal injury's so don't knock Ryanair crew as their fast actions saved lives they did't have luxury of time/altitude
Ryanair is regarded as the safest/one of the safest airlines in the world, so I suggest you consider your words carefully, they may be cheap but they are damn safe.
@@lukes7479 You missed the point completely
@@dirkbonesteel No, I never. You're slamming Ryanair based on stereotypes but it's one of the best airlines on the planet.
@Tim Webb It wasn't actually emergency they landed at planned diversionary airports with fuel in reserve all airlines fly with legal minimum fuel and plan for diversionary airports if problems with weather or technical problems . Flight management system works all this out and as far as I know RA don't have different system on their 737/8 than any other airline . If you care to believe over hyped media that knows nothing about aviation then more fool you .Yes they did have to land because they didn't have safe amount of fuel to reach destination so they chose more expensive safer/legal option land for fuel . Just look at their safety record low hours aircraft with no maintenance issues even implemented 2 on flight deck rule long before Germanwings Flight 9525 . One of the incidents was to do with incorrect reporting of weather by ATC after a go around then diversion hardly a airline issue
Such a contrast to the distaster stories. It's the opposite of a disaster - a masterfully managed miracle.
Although a Boeing 747 would have crashed,. The airbus computer handled it. Pilots can't land older Boeing or MD plane at Sioux ( in flight sim ), but airbus would be ok. Remember the Airbus at Baghdad too.. hit by a missile,lands just fine.. Boeing may have caught up though.
One of my greatest privileges in life was meeting the Captain several years afterwards, in Launceston, Tasmania. A tremendous person, outstanding speaker and devoted aviator. Despite Qantas being a little shabby with service these days, expensive and very mean spirited (nasty), I am generally proud of this Australian airline. The new CEO will help.
I really like hearing these success stories over the tragedies, I think it’s important to give the spotlight to people who do everything right as much as talk about how things go wrong
If you were to study the accident reports of all aircraft crashes over the last 60 years you would most probably never get on an airplane ever again.
It's amazing to me that an aircraft with such complicated technology can still be landed with half of it missing.
Another one with a VERY DISTURBING 'half of it missing' is the Aloha 243 where half of the cabin roof came off, you might look at that one if you haven't yet (but there was a fatality - trigger warning). An absolute miracle.
With all the amazing whiz-bang gadgets and systems, an airplane is nothing more than a propulsion system and a lifting platform. So long as you're moving forward at enough speed and can manage the direction, you can stay up and get it down safely. Take a look at some WWII bombers. Very simple propulsion and controls were still somehow able to limp back after sustaining insane damage.
@@forkleftism9692 Well, i was gonna say "that's what redundancy is for" :D
B-17s in WW2 pulled off some absolutely supernatural landings, such as with 3 engines blown off/flaming. Most of us will live our entire lives never going through anything like what our grandparents lived through. Am grateful for them.
@@kateps1874 Heh, one memory I will have forever: I was watching a WW2 movie where some pilots were doing a bombing run and one of the bombers got cut in half by an enemy fighter ramming into it. I forget what I said, but one of my uncles was like "enh, they pieced together some planes that suffered worse"
O-o'
He didn't elaborate, but I later read an account of a bomber that had it's ammunition crate for its anti-air machine guns get hit, blow up, and light the inside of the plane on fire.... the crew landed the plane and it was later repaired...
combat damage had some crazy results.
I was very fortunate to meet the Captain, on a return flight back to the US from visiting my family. He invited me to the A380 cockpit when we landed at Dallas Fort Worth. I have photos of me in the Captains chair with De Crespigny's hat on my head. A very lovely crew.
I read the book of QF32 , and I've seen the TV shows. This is also an excellent explanation of the event .
As both and engineer and an Aussie, it sort of makes you proud of the way that these guys used all the resources available and worked as a team . It all could have turned bad if a wrong decision was made at any point. These people are first class.
Not long after I read the book I was on an international Qantas flight and the Captain came out into Premium Economy and chatted to a few passengers. I recognized him immediately from the back cover of the book, it was Richard De Crespigny, the Captain of QF32. I’m normally a nervous flyer but not on that trip.
That's an amazing story, we usually only hear about the disasters, or rarely crazy successful stories like the Miracle at the Hudson or the TACA flight 110, but not these kinds of less glamorous stories of pilots doing an amazing job flying a broken aircraft.
We should highlight those more to show how even when things go wrong, we have great pilots doing their jobs and that's another reason why flying is so safe.
When you started reading off the ECAM messages it sounded like my mechanic walking me through what’s wrong with my car 🤣🤣🤣
I bet you weren't asking "OK that's all the stuff WRONG with the car; what's actually NOT broken?"
Yeah........... except the mechanic stopped you driving the car into a pole. The small insignificant bit you don't get - until the pole is there and............. Oh crap
I just watched your video of this flight. I was a passenger on this flight sitting opposite the damaged wing. Your analysis was very accurate and I suspect the whole flight and how the incident was handled by the flight crew will be an interesting chapter in the handbook for all future students of this plane and how to handle such dramatic incidents.
Cool! Glad you enjoyed it
So no passenger panicked....that indicates brilliant communication....great cabin crew
@@MentourPilot the flight?
I totally disagree. Examples of many lives lost when a burning plane lands and the people all die a terrible death because the Pilots didn't evacuate the passengers instantly. Waiting an hour should be a criminal offense.
@@flupiliana1429 I think he meant the video!!
this flight crew is what humanity should strive for.
maximum knowledge, calmness, decision-making, team-work, cooporation, etc, etc. perfection!
I love the Aircrash investigation documentaries, but yours complement them very well by diving into the tech details from the Pilot's POV. Theirs are usually from the FAA/NTSB view because they treat each one like a detective story. Both very interesting and useful.
Fuel truck: how much fuel do you want?
A380: you know the weight of 737?
That was just the overweight amount, not the total fuel fill up.
How much fuel does an A380 hold? It must be an insane number of pounds.
@@atthebrink74 From Mister Google, 258 Tons. Each wing tank holds more fuel than total tankage of an A320
How many Toyotas Corolla is that?
@@jakubgawrys2763 if we consider an average of 1200 kg/corolla (depending on the production year), that would be around 215 Toyota Corolla's :)
Those dogs are always chilled as hell. Just snoozing away while this guy bangs on about airplanes :D Great video as usual Sir.
That’s exceptional dogmanship
Patxi is a regular team member. Mollie doesn't seem to like this stuff, so she's a rare treat when we get to see her.
To them it’s just daddy cuddle time
SafeBandicoot bibj
Markle2k ij
I had the privilege of listening to CAPT de Crespigny describing his experience of having to think clearly whilst the entire cabin was filled with constant and multiple loud alarm noises. It was an amazing story of performance under extremely dangerous conditions. It also put to test the amazing training that the Qantas pilots are receiving. The five captains collaborated superbly with each other under a well established chain of command and brought the aircraft to safety. The public relations were outstanding. But the icing on the cake was that after landing, Richard met with every passenger on that flight that he and his colleagues brought down to safety.
And then, as you imagine, the real shock hit him after that event and Richard brilliantly explains in his book how he overcame and healed his mental breakdown.
It is a story that has so many facades. A highly recommended read!
Can never hear enough about this story. Straight after the event, Capt Richard’s father said “You would have wanted ANYONE else to be in charge of that flight.” Absolutely first class training all the way up through the military, being put in serious situations to test his reactions frequently. If you haven’t read QF32, do!
I think from a PR perspective, one of the best things the captain did was give every passenger his personal mobile number and encourage them to reach out if they needed. His leadership was astounding.
As an engineer, I love how they approached the problem (not what is wrong, but what is still operational and how to use it to achieve the goal). That perfectly demonstrates an old engineering philosophy... "there is a difference between 20 years of experience, and 20 years of 1 year of experience".
I imagine the pilot getting checked was like "if I save this plane he cannot give me a bad test score"
@John Ford why the HELL would they fail him after that miracle of a landing? That would have gotten a flawless score from me.
this is the last (first) video in the 80 video aviation accidents playlist, and I loved seeing this after the dozens of accidents caused by arrogance, this is how we made gigantic metal tubes flying in the sky the safest mode of transportation.
also kudos for the amazing work Mentour Pilot, love the channel!
"What if the engine quits?"
later...
"What if the engine doesn't quit?"
Nothing beats a well phrased comment like yours
A few days after this incident the crew was deadheading back to AU on a Qantas 747 that suffered an engine failure en route. Apparently the FO Matt rolled his eyes and went to sleep.
how does that cause an engine failure? Was the CAPTAIN asleep as well?
@@andrewmurray1550 they were deadheading, which means they weren’t the ones flying.
Knew nothing about aviation. But this channel is amazing. Wish I had this in my early teens, would have been a pilot today. Thank you for your delivery. Makes flying as a passenger less stressful. Pilots are awesome.
10:00 I found it very surprising as an electrical engineer that the electrical system wasn't designed to detect rupture between the cables! It's quite easy by simply measuring the resistance between pairs. This can be performed on a simple copper UTP (ethernet) cable to see if a pair is damaged or not connected to a remote device. Of course having a redundancy is a must but it's not enough in terms of troubleshooting while you don't have much time. By measuring the resistance you can actually tell if there is a short circuit between cable pairs which is common as well during cable damage.
I wonder in 50 years time, it be a wifi type system, with only power and controllers at the point needed with sensors wifiing back.
Yep. my 2001 Honda knows and tells you when a brake light bulb is out!
I don't think you can run continuity resistance tests on a signal cable WHILE that cable is in use.
@@darkwater72 Sure you can. You can just look at the current coming in versus the current going out, if you see no current coming in where there is an input, the cable's broken. If you see all the current coming in (more than there should be given the resistance of the load and the wire itself), you have a short.
@@darkwater72 Obviously if the cable is torn it won't be in USE. There will be no current detected and it would be a suitable moment for some troubleshooting via measurement of resistance end to end. I am talking about simple LOW current measurements just to check if the cable reaches the remote end and/or there is a short circuit. It's like running 10 uA current. If this is overall an expensive cabling/equipment I think they could've also utilized optics to see if there is incoming signal or not like in fiber networks for easy diagnostic of broken/unplugged cables, but I don't know how spread such systems are in airplanes. A simple google search shows that fiber optics are being used in some airplanes and since a usual cheap plane costs 300 million $ I don't think couple of SFP for low distances and light sensors would be that much expensive.
I was ten minutes and thirty seconds into this video before I saw the two dogs. That's how captivating Mentour's storytelling is, all focus on what he is talking about!
After I spotted the pups I couldn't take my eyes off of them 😀
What are the names’ of the two dogs?
It also took me about that long to "discover" the cute dogs that often accompany him. I agree. His presentation is so interesting and informative that I'm always "on the edge of my seat".
It took me much longer than that as I was so engrossed.
I always spot the dogs, it's one reason i watch. He knows what he's doing to encourage viewership. It's not one of his videos without at least of the dogs. They probably get a treat after
I've met Captain Richard Champion De Crespigny, we talked for around an hour. He is a sensational man and he certainly conducts himself like one. His book, QF32 is an amazing read, definitely would recommend it. He is an amazing man.
I love the verbiage of modern commercial aircraft!
An uncontained engine failure is considered a “technical difficulty”.
That reminds me of back in the day when I was making regular flights between Hawaii and the West coast. During the safety briefing they would refer to a potential ditching as a “unscheduled water landing”😄
I'm 62 years old and my father was an airline pilot in the 1970-80's based in UK. He was a big fan of crew management even back then when it was less of an established thing. An example of terrible crew management was the Tident BEA fl. 548 crash, which involved arguing and a captain having a heart attack! I love your channel. Thanks so much for the great content. 👍
I actually flew out of Singapore a few hours after it landed. I had heard on the news that Qantas had an engine failure and I assumed it was a standard one. While taxiing out I could see the plane out the window and I was shocked at how close it was to the end of the runway
I vote Peter to become an independent global line trainer consultant. "One Peter a day keeps the NTSB away!". With such conscientiousness, training, diction and personality he is ideally suited. I think there is a role for such a person or group of people over the next few years.
I second this prayer!
@@oliverwabwire2836 These are the people that deserve Australia Day honours....All the flight crew and all of the cabin crew. And the off duty pilot who thought to check the cameras and inform the flight crew.
It’s beyond me why people would give a thumbs down. Great show!
Some people like to see when it crashes and kills folks. I lile the living near miss themes. Just because you're dealt a bad hand don't throw away the cards.
de Crespigny (pronounced Krepinee) was hailed as a hero in Australia after this. He even did a speaking and book signing tour. The rest of the flight crew were pretty much ignored. I often wonder how the flight would have gone with just a normal crew aboard.
I think that's kind of Mentour's point. This is a normal crew doing normal crew things with the added bonus of the additional normal crew advisors being on board rather than on the ground with phones. A normal crew is capable and expected to do exactly what this crew did. What makes them extraordinary is that they actually had to do it.
As far as the question of What if they didn't have that extra experience/ knowledge/ analysis of the check pilots available? It's a grim thing to consider and a beautiful thing that the world didn't have to witness it.
Keg s pignee
$$$$ book deal
Yes, first officer Matt Hicks also did a great job, he had to monitor, handle all the ecams and communicate with atc
That's pretty standard though, even first officers are often quick to be forgotten. Then you also take into account what happens when something goes even slightly wrong, the Captain is condemned, loses their job and is held to ransom publicly, whereas junior officers are usually looked favourably, higher ups treat it as a learning mistake and usually get off pretty well in comparison.
Hats off to Qantas pilots, some of the most professional in the skies!
Pity about the administration management.
Their record of never having lost a passenger is largely due to this level of pilot training & cooperation IMO - aw well as the Aussie attitude of "can do" and remaining cool even in crisis!
Great summary of this incident Petter. It was almost as if the aircraft waited until it was crewed by an absolutely perfect gathering of the Company’s Best before blowing its oil pipe. The incident was almost as impressive as another Australian crews experience that occurred during the first airmail flight from Sydney to Auckland in a Fokker D7. Tri motor. About halfway across the Tasman Sea the exhaust ring on the middle engine fatigued and broke off, damaging the propeller of the engine beneath the starboard wing. After dumping fuel and equipment overboard, they continued to lose altitude until The two remaining engines were running at full throttle and were just holding altitude (just a few hundred feet ). Remaining outboard engine started to suffer a loss of oil pressure and a subsequent gain in temperature. The co pilot and navigator, Patrick Taylor decided that the only way to save the situation was to climb out of the cockpit and stand on the lower engine support strut while draining oil from the dead engine into a thermos flask. After collecting a reasonable quantity of oil, he passed it to the radio operator who tipped it into a leather map case. He then climbed back into the cockpit and out the other side . This had added problems. He had to undo the oil cap while hanging on for dear life behind the engine that was running at full throttle, The skipper( Charles Kingsford Smith) pulled the throttle and the oil was tipped into the oil tank quickly enough to allow the throttle to be opened up again to check the sink rate. As this aircraft was only good for about 75 knots, it took a few hours to get back to the east coast of Australia. The oiling exercise needed to be repeated a number of times to make the journey back. Look up a photo of “The Southern Cross” and decide whether you would like to climb out the side and balance on the strut at 70 knots.
Cheers from an aviation Tragic, stay safe an most of all,Stay current😷👍👨✈️
Tim Webb yes Tim it certainly was. Kingsford Smith was probably Australia’s most famous aviation pioneer and went on to fly pioneering routes from Australia to Europe and the USA. The event I described happened in 1935 the account was written first hand by Pat Taylor who went on to author many books about his adventures in aviation. Sadly, his books are out of print, but I found a copy of “ The Sky Beyond” which included this event. Unlike many of his fellow aviators ,including Kingsford Smith, he lived to a ripe old age and died peacefully at home. The Southern Cross is preserved in a memorial hanger in the grounds of Brisbane International Airport in Queensland. I have from time to time , stood in the hanger and marvelled at the three Wright Whirlwind engines and imagined what it could have been like way back in history. There exists a replica of this aircraft that is flown occasionally and I witnessed it in flight during the centenary of Charles Kingsford Smith in 1998 (I think.) If you can find stories on the web they would be well worth reading. Cheers from Downunder. Mike Russell. 😷🇦🇺👍
@@miksal26 If you search on ABE there are a couple of copies of “ The Old Bus”.( 2 in NZ ) That was Smithy’s name for the Southern Cross. Written by Smithy it’s more or less a history of the aircraft and his many flights in her. It’s a great read.
That is one of the most amazing stories I have ever read!
@@atthebrink74It’s worth mentioning that Captain PG Taylor was awarded the Empire Gallantry Medal for his action. That was later changed to the George Cross which is the highest non combat award. He was later knighted (1954) for services to aviation.
Neil C Yes Neil, these stories are gradually disappearing , books go out of print and others are withdrawn from library shelves .I have been quite surprised that people are hearing the story for the first time and pleased that others have kept the memory of these pioneers alive. Cheers from Sunny Queensland. Stay safe😷🇦🇺👍
I have been flying as a passenger since 1951. I absolutely LOVE flying and everything to do with aeroplanes. Many people I know concentrate on all the things that can go wrong in flight - however, I see all the work that has gone into making things go RIGHT and things have made a complete quantum leap since propellor driven planes in the 50’s. I do believe flying is much less dangerous than driving a car on busy roads! My admiration for these crew knows no bounds.
This gentleman is a talented explainer. Clear, economical, entertaining.
You got to admire the professionals who coolly worked their way through the checklists and got this very damaged plane down onto the ground without any casualties. But the whole thing was a joint operation, the cabin crew, the ATC and ground control staff also did a sterling job. In 40 years of flying as a passenger I've only ever been anxious about my safety twice on a plane and the issues were very minor indeed compared to this incident.
Indeed!
My scariest landing was the 2017 landing in Düsseldorf, when an a380 "drifted" over the runway coming from Dubai during a storm.
Was really shaked from side to side :'D
@Jason Bowman I dont get the second one :/ What is a dogleg and why are geese on the runway a problem?
@Jason Bowman Aaah, sounds a bit uncomfortable. Why didnt you ask for a goaround? were u on one of the passanger seats?
@Jason Bowman Never lucky i guess :'D
I remember captain Richard... going back at least 10 years ago I watched air crash investigations about QF32 the night before I went on flight from Perth to Darwin when our plane landed and it was him that was our pilot I was fan girling big time LoL
Just LOVED the interest the dogs showed during the talk, especially the one on the top of the back of the lounge.
This plane visited our maintenance facility here in Dresden about one and half year ago for a landing gear change.
When you look closely you can see 2 giant doublers on the lower and upper wing, where the blade debris punched holes in the wing. The entire lower wing surface was covered with countless small dents caused by the smaller engine pieces.
Pretty cool to see a plane flying again that almost got knocked out of the sky by an uncontained engine failure …
I feel the setup is the equivalent of having a drivers license practice test with your teacher being tested at the same time.
And then the car is on fire!
And it's flying thousands of feet in the air!
And you have hundreds of people in your trunk that will die if you f* it up!
Droll *and* apt!
My niece was a senior engineer with Rolls Royce working on the Trent Engine programme at the time. She was sent to Singapore as part of a team to work out what went wrong.
It is so reassuring to watch your podcast. My daughter is a fly in fly out nurse covering shifts for nurses down with Covid. It helps to know there is a bunch of professionals that are dealing with these issues. Thank from a paranoid mum.
And that's why on Air Crash Investigation, this is still my favourite episode to date. It may not be that accurate, but the way how the pilots and cabin crew handled the situation was there.
Qantas' pilots are the pinnacle of professional conduct. Cool as cucumbers in the pressures of emergencies.
Yes but what about the cabin staff?
Queens And Nymphomaniacs Travelling As Stewardesses!
Old non PC joke but is a part of QUANTAS's history.
@@COIcultist I get the joke, but in my experience, Qantas cabin crews are excellent. I was especially impressed by the crew member who put up with someone complaining extremely rudely about the meal. I just wish I hadn't been stuck in the seat next to that incredibly rude person all the way from Sydney to Singapore.
@@COIcultist QANTAS
@@bugproductions9050 Oh shit that was brain fade on my behalf. Write out in words a fake acronym then misspell the actual acronym. D'oh, I'll not correct it just to leave evidence of my true level of eejitism!
It makes you realise they earn every penny of their large salaries....
Excellent and accurate video of the CRM .The crew did a great job under exceptional circumstances. True airmanship of the whole crew. I think the F/.O did an outstanding job. The control wires to No 1 engine were severed so no matter what they tried it was never going to shut down after landing. The fire trucks were told to pump it full of water but this did not stop it. They did not allow them to put foam into the engine whilst the passengers were still onboard as the crew did not know if they could shut off the pneumatics and air conditioning. Once passenger were off we allowed them to pump in foam and that shut the engine down. It took 18 months to repair this aircraft.
Thank you for sharing this story! People love to talk about disasters that go horribly wrong, but no one talks about the amazing pilots that do everything possible to keep their aircraft/passengers safe
That's right. Do it correctly when no one is looking. They did it.
You do realize that 90% of plane crashes are due to pilot errors..!!
The flight crew showed a great deal of respect for each other and for the passengers. Quite commendable.
If I were a pilot with an emergency I would love to have 4 other very competent pilots at hand. What a team.
I hope they all passed their inspections.
@@David-ud9ju Technically, no. He actually failed the flight because he required assistance from the check pilots, so procedures meant he couldn't pass. He passed his next flight without issue (I can't remember if that was before or after his paid stress leave).
@@richjhart I would have thought that, as soon as the Pan Pan was called, that the Check Pilot's role would have shifted to Crew Resource, and then he would be "allowed" to ask for their input and assistance, without fear of failing his Check.
Imagine an Airliner crashing because the Pilot didn't ask for their input soon enough?
Looks like a big hole in the Swiss Cheese model to me
@@carolineleach7689 that's exactly what happened. The other pilots basically said 'we're here if you need anything - but it's your plane'. They didn't want to try and take over or even get involved if the crew didn't need it (too many cooks, etc). But they needed a bit of help, so they got it.
The failure was purely a technical one based on regulations. And certainly not one that caused him any issues in terms of his career or employment.
But look at it this way - while it's great the extra pilots were there, if they weren't, the crew couldn't have used them. That's the reason for the failure. For all we know, the 3 main pilots would have landed the plane safely... But they didn't - it took 5 pilots
@@carolineleach7689 I should add, I don't think there was any 'fear' of failing that would prevent assistance being asked for. Everyone knew the check was over - think of it more as an 'incomplete' rather than a failure. All he had to do was another check flight
This is why Qantas is one of the safest airlines
According to Raymond Babbit Quantis never crashed.
dannydaw59 their jet aircraft haven’t. QF1 did suffer an overrun but nobody died and aircraft was repaired
afaik Qantas is the only airline with no fatalities ever on a jet engine driven aircraft. major damage yes, injuries yes, but noone died in an accident.
Sidney Kenson wrong
Hawaiian airlines
Ryanair
EasyJet
Emirates
Virgin Atlantic/Virgin Australia
And a few others have had no fatalities
@@tomstravels520 true, but apart from Hawaiian, the other airlines started 30 or more years later than Qantas, so it's still a pretty good stat. I haven't checked but I also think that Hawaiian had a lot less flights than Quantas.
Of the big players with a long history they are alone in this regard I think.
The generaly public really really appreciate good communication. Sometime when these sort of things happen, it often just ends up with the crew just keeping quiet, leaving everyone in the dark. Then rhumours start and panic can quickly ensue. Communicating clearly is so so important, not just in an emergency situation but in all walks of life.
Awesome presentation .. The leadership of the entire flight crew (and anyone else helping) is commendable .. Thanks
21:02 Been so focusing on listening that I did not realize there is a doggo pillow beside you!
QANTAS is a level above most airlines.
Ever time I watch aeroplane crash investigations quotas is always on the program
@@747gang4 Ok
747 is better than the a380 Chang my mind Qantas hasn’t had any fatal Airplanes crashes though at all.
@@747gang4 no, it's only has four crashes and 21 fatalities, btw most of those crashes were very old, way before what the program covers. sounds like someone is salty?
You must see the amateur landing Qantas had in Bangkok. That will change you mind.
These pilots were excellent. Those in Bangkok were like the Pakistani fake pilots
Great praise for the captain and all cabin crew. Calm, calculating and resourceful. The best was the captain speaking to the passengers afterwards. Superb video.
Even though Petter said repeatedly that this was exactly how pilots were trained and expected to do in situations like this, I still feel like this entire crew demonstrated incredible professionalism.
Highly recommend Richard de Crespigney’s book too. He talks a lot about his time in the Air Force and then about half the book is about the flight. Has a lot of technical information and is very engaging.
Great video
Agree. It's a wonderful book, great read!
Yes, I second that... Great book!
@@Avgeek1564 It's simply titled "QF 32." It's a fantastic book, a highly detailed account of one helluva flight. The first section gives us Capt. de Crespigney’s background, over 30 years flying.
I’ve read that book so manny times great book
@@Avgeek1564 QF32
Imagine that there are those Qantas pilots, saving a faulty A380 and on the other hand, there are these PIA flight deck inhabitants that crashed a perfectly working A320 in Pakistan...
That's as much as cultural difference as a skill difference. The Australian crew did not feel threatened by the check pilots being there and pooled their combined knowledge, the sum total being probably greater than the individuals. The PIA pilots couldn't even communicate professionally with each other.
Unfortunately the professionalism and skill of pilots is very varied and in some places the level of training and standards are inadequate ,some also have a social culture that hinders the crew dynamic especially when things are not going to plan
You are a true blessing to both people who love aviation like myself, and those who are nervous about flying like my mom who just flew for the first time in 70 years. She overcame her fear in part because of a few of your videos I sent her!!
Reminds me of the flight director of Apollo 13 (Gene Kranz). He realised they couldnt fix everthing that was wrong and thus they would need a new plan. Step one of that plan was to figure out what was working rather than what wasn't. Its a great approach in this situation - don't waste time worrying about what you CAN'T fix but what you CAN use. Also a great example of professionalism from the PIC and a testament to Qantas' quality of training and well-earned safety record.
The captains reaction reminds me of the decision making process that the Apollo 13 crew and ground support went through...at least how it was pictured in the movie. Instead of focusing on the failures, they ask what do we have that is working?
Not just in the movie. Ron Howard (the direcror) spent all kinds of time at Mission Control in Houston, and talking with anyone who was involved that he could get a hold of and talk to. The entire mission control team was all about working the problems and doing everything they could to make what they had work.
Sorry for the dump, bit of a space geek.
the windshield was working, or windscreen, if you are British. Cause we know from another video the windshield not working or leaving midflight for a snack can be a bad thing......
That's exactly what I was thinking. "What do we got that's good?"
@@dantreadwell7421 and shot half the movie in the "vomit comet". (all the scenes of zero-G was literally zero-G not of this hanging around on wires stuff.)
And where is the duct tape?
The Air Crash Investigations episode that covers this is a great one with an uncommonly (for that show) happy conclusion.
I also think the fact that the Captain spoke with all customers in the terminal, answering questions until there were none left, is significant. He also pointed out an army of Qantas staff were making arrangements to get them accommodation and then on flights to Sydney. Lastly, and rather incredibly, HE GAVE THE PASSENGERS HIS PERSONAL MOBILE PHONE NUMBER and told them to call him directly if they felt they felt they were being let down by Qantas. THAT takes some real confidence. As a follow up, he has pointed out that no customer called him with any complaints.
I've been in a situation with a minor technical fault that could not have been handled WORSE and ended up delaying me by 24hrs. The incorrect info, all but blatant BS and then the utter indifference of the ground staff couldn't be more different or annoying. It's also why I have never flown BA again, and NEVER will. They were trash from start to finish.
I have never had a bad flight with BA of the 30+ I’ve had with them. Ok I haven’t experienced a cancelled flight yet and how they handled itbut still I cannot fault their pilots or cabin crew at all
@@tomstravels520 Lucky you, and I don't mean that to sound catty, LOL.
I went to/from Eu with them once and, as I said, never again.
It's a truism that the most loyal customers are not those who have never experienced problems, rather it's those who have had a problem and then come to have confidence in how their problems will be addressed in future. They had their chance and they blew it in so many ways it would take a few pages to address them all. It's ironic given I'm a business consultant who's often hired to address "customer experience" problems for large corporates. Just ONE example is you can gain a sense of how seriously a company takes their customers by how prominently they display and how easy they make it to make complaints. Needless to say, theirs was hidden away several levels down, which says plenty.
Got stuck with my luggage for the day at Heathrow with my plane leaving at 2130. Asked where I could store it. Got told there were lockers that I'd have to pay for. No we don't offer that service when we screw up, nor do we point you in the right direction, or indeed give any indication we give a shit. And I wasn't flying Economy. Switched to Cathay and they've been impeccable, even when there was a delay of a few hours I was notified well in advance and booked on to the next connection without my needing to do a thing. As I said, my experience with BA was they were garbage. Sure, 1st World problems, but In a competitive market that sort of thing matters. Why would I fly BA when there were others I'd not tried? Told my agent never even to MENTION BA again, LOL, and she said I wasn't the first to say that in recent years.
There's professional, and there's not. Spend enough time helping organisations move in the right direction it's really clear when you encounter those for whom it appears not to be a priority, which you can get away with in a monopoly but not otherwise.
Cheers
Steeltrap were they all definitely BA staff or were some Heathrow staff? That’s the primary issue is what airline crew say and what airport staff day is different. Even people in BA uniform might actually get paid and work for the airport
@@tomstravels520 With all due respect, I think you're missing the point. The fact is a CUSTOMER is going to see someone in BA uniform and assume they're BA. Why on earth would the customer care otherwise? It's BA's responsibility to be aware of the performance of ANYONE who wears their uniform, not the customer's to work out who and who should not be able to wear a BA uniform while delivering shitty service.
The gate staff at Schiphol gave conflicting, shifting information, never once levelling with us as to the exact nature of the problem. We were assured we'd make connections. The cabin crew were the same, making assurances clearly they ought not have. When I arrived at Heathrow I was simply shunted to a hotel after being offered an economy seat via a different route. As an aside, I pointed out I'd spent a few thousand dollars extra on premium. She said "well it's still an economy product". To which I said "Really? So if it's only economy, and you're offering me an economy seat, I assume you'll be refunding me the extra few thousand dollars, will you?". Blank look ensued.
Here's another thing. The next night it appeared I might get the premium economy window seat I had booked (I was flying on my own $$, not business) because the connecting flight of one of the passengers was late. As it happened they made the flight because someone went to their gate and walked them through everything. My flight the night before left approximately 40-50 MINUTES LATE. Had they done the same thing for ME, I would have been on it. They didn't even try.
I could go on and on and on about every little screw up, and there were many, even to the comical situation when getting on the flight 24hrs after my booked one I told the attendant how I was when she asked (I did warn her) and she said "Oh dear, I'll bring you some champagne". She didn't.
From my departure weeks previously from home, where we sat on the tarmac away from the gate for an hour with no explanation, to the fact my premium seat wasn't working properly (nor was the entertainment), to trying to return home, they were an abysmal collection of errors, failures, poor communication and indifference.
The point is the attitude, the lousy processes, the indifference, the inconsistency are ALL hallmarks of poor business processes and attitudes.
Why on EARTH would I care to try another flight with them when there are many alternatives? Cathay hasn't put a foot wrong. Sad thing is I might have to reconsider them is I'm not sure I want anything to do with Hong Kong these days.
Business travel is different because I don't choose the airline, nor do I pay, and I travel in Business class. I've never travelled business on BA. Seems I'm not the only one with a poor opinion of them.
Cheers
@@steeltrap3800 I'm not minimising your experience, but I am reminded of my mother and brother flying CAAC. They returned to Beijing with an engine failure. The reaction of the staff was "like they had flushed a turd, only to have it return". They were left in an unheated (Beijing in winter) shed for 12 hours before they were loaded into a new aircraft complete with the meals cooked the day before. (breakfast eggs served at midnight)
This was a truly remarkable feat by the flight and cabin crew. It goes to show how important effective leadership and team work is. Kudos!
Dear Mentour, thank you so much for this video. The PIOSEE is very insightful and definitely something that most, if not all of us, definitely can use in our daily lives instead of going straight into panic in whatever things that may happen in our everyday lives. What a way to keep a cool head and think objectively. Thank you so much again. Much love.
What I recall from this incident is that they had 2 fire trucks with their water cannons at max. flow aimed at the engine which failed to shut it down.
That engine was probably laughing: "Is that all you've got? Let me push that through like it's nothing!"
Those RR engines are designed to ingest 3 metric tonnes of water per minute and continue functioning, for storm conditions ;)
Your snoozing dogs are adorable. As a person who is more comfortable in the water than in the air, I find it very calming that an airplane which is so badly damaged can still land safely - a little bit of luck, of course, being necessary.
I think they are hypnotized by petters voice. So relaxed and calm.
Highest injury level- none, on a report like this is incredible. Hope for the best, plan for the worst, handle what you get.
I love the way you go into detail about aspects like mechanical stuff and how things work.I thought autopilot was just a bunch of captains sitting around but you have to configure everything and deal with mechanical failures.I respect pilots so much more now...
Air Crash Investigations has done an episode based on this flight. It was a nail-biter, and an eye-opener! CRM at its finest!
I found that episode to be one of the worst of the series. Australian "four corners" did a much better job at covering the incident while the best material you can find are the interviews with the captain and the crew here on youtube.
@@jurepecar9092 The best material is the captain's book, "QF32". Outstanding.
This makes me so happy. Not just simply the fact that lives were saved, that will always be a victory, but the way it was caused. By intelligent, informed, sensible, practical, skilled people utilising these faculties together. This is what you can achieve if you have the potential. And you may have more potential than you realise, you just need to put the effort in.
Yes! Not machine learning or computer software.
And you go on.......😒
@@andrewboychurch I'm not sure I characterize that as a safe outcome... I'm leaning towards a lucky-as-heck outcome that was well-executed.
Just human wisdom, you think? I was a Flight Attendant with Qantas at that time an I was actually on a flight on descent into Singapore just as this Event happened. My flight was delayed in landing due to this imminent disaster. Two nights later I crewed the flight that carried most of the Crew Members of that epic flight back home to Sydney. As a follower of Jesus, I know that I and many other fellow-Crew believers have been rescued countless times by God's Grace. I had 32 years as a Flight Attendant and had more than my share of good fortune in avoiding Catastrophes, certainly MUCH more than i deserved! My wisdom in making good choices in difficult situations?? NO!! So often I was about to make foolish choices when God's Wisdom intervened! At many times things happened without my even knowing the imminent risks, but God carried me (us) safely through them, not because i deserved it, but because of His IMMENSE Grace! Human wisdom may help in isolate events, but only Godly Grace helps in Eternity!
@@andrewboychurch Hilarious for a scoffer stuck with the surname “Church.” Which is an Anglicized form of the Greek “kyriakos" = lord.
Thank you. That was textbook flight management by a superb crew who deserve every bit of praise going.