I got mine about a week or so ago and all of the pens have lid problems. The magnet broke and could not piece the little parts together. I really loved these pens til now. Can I get replacement caps?? It looks like that is where the magnet is.
Thanks for your feedback and sorry for the delayed response! We're sorry to hear about the issues with your pens. We'd be happy to replace the product for you. Please reach out to our customer service at support@ambervec.com. We appreciate your support!
@@AmberVecI wouldn't say this is a common issue though! I have three (for half a year now) and all of em are fine . The caps stay on. Never had one fall off
Thanks for your feedback! We're sorry the size of the stylus wasn't what you expected. The stylus is about 6 inches long and weighs 0.4 ounces, but we also offer a shorter one at 4.9 inches and 0.23 ounces. For any help, just reach out to our customer service at support@ambervec.com. We appreciate your support and understanding!
I have no idea how to assemble this pen. Already broke. Whats going on here ambervec? I checked out your RUclips video and i still cant put this pen together.
Hi Lori. We sincerely apologize for the inconvenience you faced with our Stylus Pen. Upon receipt, the pens are ready for immediate use; the video mainly demonstrates tip replacement. We've responded to your email in our customer service inbox. Kindly check for our reply to facilitate prompt assistance. Your satisfaction is our priority.
Many thanks. I now understand how to keep my stylus in workable condition. Also thank you for having such a great product.
I got mine about a week or so ago and all of the pens have lid problems. The magnet broke and could not piece the little parts together. I really loved these pens til now. Can I get replacement caps?? It looks like that is where the magnet is.
Thanks for your feedback and sorry for the delayed response! We're sorry to hear about the issues with your pens. We'd be happy to replace the product for you. Please reach out to our customer service at support@ambervec.com. We appreciate your support!
@@AmberVecI wouldn't say this is a common issue though! I have three (for half a year now) and all of em are fine . The caps stay on. Never had one fall off
I thought it was the thin one , it’s pretty big
Thanks for your feedback! We're sorry the size of the stylus wasn't what you expected. The stylus is about 6 inches long and weighs 0.4 ounces, but we also offer a shorter one at 4.9 inches and 0.23 ounces. For any help, just reach out to our customer service at support@ambervec.com. We appreciate your support and understanding!
The size is perfect I think. I do believe only iPad only (apple only) stylus are thing like pens
I have no idea how to assemble this pen. Already broke. Whats going on here ambervec? I checked out your RUclips video and i still cant put this pen together.
Hi Lori. We sincerely apologize for the inconvenience you faced with our Stylus Pen. Upon receipt, the pens are ready for immediate use; the video mainly demonstrates tip replacement. We've responded to your email in our customer service inbox. Kindly check for our reply to facilitate prompt assistance. Your satisfaction is our priority.
Seriously...it comes put together