I'm not a Hermes client, my husband is a regular, he loves the polos, t-shirts, leather sneakers and all the small accessories like belts. When he asked his SA if he can get something nice for wife for Christmas, they asked a few questions about what he thinks I liked, and then he was being offered a birkin 35 in electric blue with palladium hardware.
Based of my experienced number one factor is depends from the SA. If you are lucky to meet the right SA and they like you, you will get dream bag. I scored 3 times from Hermes stores in Amsterdam, Brussels and Paris. I wasn't spend a lot of money, just bought belts and scarves only.
I get mine on waiting list after 6 months (without buying something before) in France in my Hermes Boutique in Tours (near to Paris). With no experience with Hermes, I get the call last year end of 2019. With the bag I was wanted, color, leather and size.
I think that’s a more fair way of doing it because not everyone wants to buy a bunch of different things from the brand, or can afford to. They may just want specific pieces
You are so right! It is important to have a good relationship with your SA and that you truly love the brand and will not settle for any less than what makes you happy :)
Lovely explanation, I would also like to add that purchasing exotic pieces in their jewelry (CDC, Kelly bracelets) wallets and bags skyrockets your profile. After I purchased my 35cm Porosus Crocodile Birkin in Cactus, I got all my requests promptly addressed and before that I had a good collection of exotic accessories. I can confidently say that I can pretty much get whatever I want now. However that’s only with exotics, regular leathers are still harder to come by.
It's a great point..thank you! 🙏🏻 I agree, buying SLGs and other accessories in exotic can really boost your chances of getting a bag. When it comes to exotic bags it's a totally different game. I actually find it easier and faster to get exotics with a well established profile than bags in regular leather because there are much fewer customers who are willing to drop $40k+ on a bag. 🧡
I am so fascinated by Hermes as a brand. Their policies seem so store/SA specific. Some people benefit greatly by finding an SA like mine who is very understanding that I neither have the means or desire to buy a bunch of items and still offers me Birkins and Kellys. Whereas others have spent 3-4x the cost of a bag and have received the same or fewer offers. I personally love the brand but I can understand the frustration of others. Yes to top 5 series!
So Coco, I completely agree with you. As I mention in the video, finding the right SA is crucial to enjoy the brand as most of their products (not only their bags) are so limited that you need someone looking out for you and having your best interest. There have been times, I was very frustrated with the brand because I worked with SAs that played mind games and now, that I have found my SA I'm in love with the house again. Most people would be shocked if they knew the kind of games some SAs play, especially at larger flagship stores..maybe I should do a video on it haha 🙊😅 I'm so glad you found an SA that you enjoy working with 🧡 Stay tuned for the TOP 5 Series 😉🙏🏻
Great video ! Just subscribed to your channel ! Even though there are plenty videos out there talking about « how to score a Birkin or Kelly », I think yours really stands out because you mention some very important things that very few others say.
I love your videos and information! My question is “ can a Hermes store manager and SA see what you’ve bought from Hermes online over time as well? Or, can they only see what you purchase in their own store? “
They absolutely can as long as you use the same email address in-store that you used online. I go in to details here - ruclips.net/video/KQSNzOYC0oU/видео.html
So glad you enjoy them 🙋🏻♂️ Just like how you choose your friends..do you get each other? Do you have a similar taste? Do you have a similar style? Or are they simply nice to you?
The OTHER reason the bag quota was put in place was to stop resellers from stocking up on the new bags and distributing them at unfair prices to non-H clients!! It sounds messy to say but Birkins and Kelly’s are meant only for the people who have done all that is necessary and can confidently step into the store to ask for one😌!
Thank you for sharing your insight 🙏🏻 I have no doubt that combating resellers is also contributing to their ever changing rules. Especially considering how many customers get "blacklisted" if H suspects that they buy and resell in bulk. I can absolutely see your point 👌🏻
Thank you for the insight 🙏🏻 I'm so intrigued..so SA's put each customer's name on a list and move their way down as bags become available? No need to build a profile or maintain a relationship, they'll just give customers a call one day? Interesting how each store has their own policy 🍊
I have a question regarding loyalty, what if you want to stay loyal to the store but you did not click with the SA you worked with the first time. Is it acceptable to switch SA’s? Isn’t it kind of awkward if they see you working with someone else? What do you suggest in this situation?
I’ve always heard that you have to spend 6 figures before being offered an exotic, however, I just got offered one despite not spending 6 figures. So I’m starting to think it’s probably not what we all think. What’s your opinion on it?
You definitely need a well established profile to get offered an exotic piece but in my opinion there isn't a certain amount you have to spend to "qualify" for one 🙋🏻♂️
I am GPS That’s what I heard too but I know for a fact I don’t have a well established profile. I swear it. I know people who have been shopping Hermes a lot longer & have more impressive profiles. I just don’t understand it. I must have one super fabulous amazing SA.
This is super helpful as I’m starting my journey. So far I have Apple Watch bands, bracelets , twilly,necklace and agenda notebook on my profile. I am finding even a Picotin is hard to get. I should have got the black one she showed me now it’s sold. Next visit I want to get Picotin if it’s available, a coffee mug, loafer shoes. Hope I am on right path.
Hi, I just discovered your channel, I’m a hermès client since 2016 I got one Birkin 30 black Togo with GH, was to heavy for me so I sold it now I look for a mini Kelly or a 25 Birkin I’m a regular client I buy every 2 months and I never get offered a new bag, I don’t even ask now I buy cause I love the house and the work of art.
If you're a regular client you should express your interest to your SA. I can only imagine how many requests they are bombarded with on a daily basis so some clients' wishes can slip through. If you've been a loyal client I'd say there's no harm in politely reminding them that you're still looking for a bag 🍊
Hello GPS. I am new to Hermès and enjoy your videos. I hear Hermès is opening a store in Austin, Texas. Could you give me some tips on how to connect with an SA there? My current SA is at the Hermès in Denver which I don’t visit often. Thank you and Merry Christmas.
Hi!! Just as you'd make a friend 🙋🏻♂️ Stop by the boutique for a browse and see if you click with anyone there. If you do, pick up whatever you like and ask for the person's contact info / business card and reach out to them every time you want to pick up something from the brand 🍊 This playlist is full of other helpful tips ruclips.net/p/PLuKZfi1rQzduI99j1-RCosXqwVDki8XpY Good luck and Merry Christmas 🥳
During my first purchase with my SA it was a good experience. Second time around, she does not even remember my name and even asked if I even needed a box for the shoes I bought. I understand you can opt out of the box for clothes, but shoes? Also when I mentioned that I wanted a B or a K, she said there are so many people wanting to get the smaller size so she does not know and recommended me to come back next time. Now she started to respond less on WhatsApp. Should I take this as a cue for me to move to another SA?
I am GPS would you recommend changing SA under the same branch or go to another branch? I think it’s a bit awkward to shop around with another SA while my old SA is also around lol
What would you do in my case where I bough 1 item from this SA that I didn’t click with and didn’t understand her 90% of the time, then I purchased a belt with another SA at another location because she was willing to transfer to her store, then I found another SA that I clicked with at the original location but I haven’t bought anything from him yet? The reason I bought the item from the first SA was simply she showed me the exact item I wanted -> simply made a quick purchase for what I want without thinking much . Now I feel like it’s a mess
I would continue working with the Advisor you clicked with 🙋🏻♂️ Since you haven't purchased a huge amount from any of the Advisors you shopped with, I think you should be perfectly fine 😉
Depends on what bag / leather good you're looking for but I my personal favorites are Togo and Epsom 🙋🏻♂️ I find them to be easy to deal with and durable.
Do you think having the store manager be my SA help in obtaining a B? I’ve worked with 2 other SAs and no luck unfortunately and I’ve spent well over $20,000 in different categories. 🥺
I promise to make a video about it one day. But let's just say that there're SAs out there who like to make up their own policies when it comes to releasing bags and will always have an excuse why you can't be offered a bag if you play by the rules of the brand not theirs.. 🤷🏻♂️
My SA keeps playing games and telling me different things everytime I ask her for any news. I bought a Kelly before and lots of small pieces with the same store. Do you think I should be more forceful or just let her play me about?
I know exactly how frustrating it can be 🤦🏻♂️ I'd just be upfront and and ask her how she'd recommend that you go about getting another bag. Ask her if she'd recommend that you boost your profile or buy into a different métiers and see how she responds 🤷🏻♂️ Good luck 🍊
I stayed with my SA for almost 3 years until i gave up on her. Talked to the store manager and insisted on changing my SA. Good decision, after 2 months i got the bag!
Hi GPS, thank you so much for sharing, it is very helpful! If I were to make an exchange of a fine jewelry piece with other categories of goods, would that be an issue on my profile? I gave my SA my wishlist, do you think it's worth checking with the SA whenever I see him? Or should I just wait? Many thanks!
As long as you exchange with the same SA I don't see it being an issue 🙋🏻♂️ It really depends but you can definitely mention it briefly once in a while 🍊
As long as the email address used online matches the one attached to your profile your SA is able to see them. However, they don't count towards building a relationship with a store / SA, as you're not purchasing items through them 🤷🏻♂️
Hi GPS, I just got my Birkin 35 in Noir and I got the so black rodeo all on the same day which I consider myself very lucky. I have a quick question though, now that I just got a bag, would you advise me to buy other stuff from my SA before telling him of my interest in another Birkin or perhaps a Constance?
Hi James! Congratulations 👏🏻 It all depends on your relationship with your SA..maybe next time you stop by the store, express to them how much you're enjoying your Birkin and would like to add another one or maybe a Constance to you collection down the line 🙋🏻♂️ It never hurts to pick up something but don't force yourself. It's good to have a running wishlist at the store in case something becomes available, as you're allowed 2 quota bags annually 🤫
But those who express interest aren’t given the opportunity to buy one because they have to buy random crap from the company even if they just like one specific category.
How much dose the Mini Kelly cost at the store 🏬 bc when I saw it at the resell market I saw 👀 them for $25,000 but it was mad out of swift leather and I feel like it was over priced. Can’t wait for more videos they are so enjoyable
Men should stop buying bags from Hermès. . . So that there are more for me. I’ve been stuck with 2 bags per year for 3 years. What am I going to do with only 2 bags? 2 bags is not enough for every occasion.
I'm not a Hermes client, my husband is a regular, he loves the polos, t-shirts, leather sneakers and all the small accessories like belts. When he asked his SA if he can get something nice for wife for Christmas, they asked a few questions about what he thinks I liked, and then he was being offered a birkin 35 in electric blue with palladium hardware.
Beautiful, congratulations 👏🏻👏🏻
Based of my experienced number one factor is depends from the SA.
If you are lucky to meet the right SA and they like you, you will get dream bag.
I scored 3 times from Hermes stores in Amsterdam, Brussels and Paris.
I wasn't spend a lot of money, just bought belts and scarves only.
Absolutely, finding the right SA is probably one of the toughest challenges when it comes to Hermes 🍊
Thank you for being this detailed...it's hard to find genuine info on Hermes
I'm glad you found it helpful 🧡
Yes please to your top 5 of each category!! Sounds fabulous
You got it 😉
I get mine on waiting list after 6 months (without buying something before) in France in my Hermes Boutique in Tours (near to Paris). With no experience with Hermes, I get the call last year end of 2019. With the bag I was wanted, color, leather and size.
Amazing 👏🏻
I think that’s a more fair way of doing it because not everyone wants to buy a bunch of different things from the brand, or can afford to. They may just want specific pieces
Yes, please share your top five items in various categories!
Stay tuned 😉 My first set of recommendations is coming on Thursday 🧡
You are so right! It is important to have a good relationship with your SA and that you truly love the brand and will not settle for any less than what makes you happy :)
Absolutely!!
@@IamGPS I picked up my Berkin 30 Noir Togo Palladium Hardware yesterday from the Boutique 😍💕 I'm so happy!!
Lovely explanation, I would also like to add that purchasing exotic pieces in their jewelry (CDC, Kelly bracelets) wallets and bags skyrockets your profile. After I purchased my 35cm Porosus Crocodile Birkin in Cactus, I got all my requests promptly addressed and before that I had a good collection of exotic accessories. I can confidently say that I can pretty much get whatever I want now. However that’s only with exotics, regular leathers are still harder to come by.
It's a great point..thank you! 🙏🏻 I agree, buying SLGs and other accessories in exotic can really boost your chances of getting a bag. When it comes to exotic bags it's a totally different game. I actually find it easier and faster to get exotics with a well established profile than bags in regular leather because there are much fewer customers who are willing to drop $40k+ on a bag. 🧡
You’re absolutely right!
Can't wait to see the 'top 5' series!
Stay tuned 😉
I am so fascinated by Hermes as a brand. Their policies seem so store/SA specific. Some people benefit greatly by finding an SA like mine who is very understanding that I neither have the means or desire to buy a bunch of items and still offers me Birkins and Kellys. Whereas others have spent 3-4x the cost of a bag and have received the same or fewer offers. I personally love the brand but I can understand the frustration of others. Yes to top 5 series!
So Coco, I completely agree with you. As I mention in the video, finding the right SA is crucial to enjoy the brand as most of their products (not only their bags) are so limited that you need someone looking out for you and having your best interest. There have been times, I was very frustrated with the brand because I worked with SAs that played mind games and now, that I have found my SA I'm in love with the house again. Most people would be shocked if they knew the kind of games some SAs play, especially at larger flagship stores..maybe I should do a video on it haha 🙊😅 I'm so glad you found an SA that you enjoy working with 🧡 Stay tuned for the TOP 5 Series 😉🙏🏻
I am GPS Consider doing a video on SA games and/or frustration with the brand.
Stay tuned 🧡
Where are you based so coco? Sounds like a good store and a lovely SA
Great video ! Just subscribed to your channel !
Even though there are plenty videos out there talking about « how to score a Birkin or Kelly », I think yours really stands out because you mention some very important things that very few others say.
I'm glad you found it insightful, thank you for tuning in 🙏🏻
Yes please do a series! Thank you for the info!
Thank you for tuning in 🙏🏻 You can check out the series here 👉 ruclips.net/p/PLuKZfi1rQzduI99j1-RCosXqwVDki8XpY
I love your videos so much! Thank you for all the tips! Question when do you think bigger bags will become popular again.
Aww thank you 🙏🏻 I think we'll start seeing more and more of them in the next couple of seasons 🙌
Thank you so much for sharing these videos which I enjoy so much! Keep up the great work. New subscriber from Napa, California
So glad you enjoyed it 🙋🏻♂️ Thank you for tuning in 🙏🏻
I love your videos and information! My question is “ can a Hermes store manager and SA see what you’ve bought from Hermes online over time as well? Or, can they only see what you purchase in their own store? “
They absolutely can as long as you use the same email address in-store that you used online. I go in to details here - ruclips.net/video/KQSNzOYC0oU/видео.html
Love all your videos. Thank you for sharing all these tips. Question: How would you know, if “the SA”is the right SA?
So glad you enjoy them 🙋🏻♂️ Just like how you choose your friends..do you get each other? Do you have a similar taste? Do you have a similar style? Or are they simply nice to you?
The OTHER reason the bag quota was put in place was to stop resellers from stocking up on the new bags and distributing them at unfair prices to non-H clients!! It sounds messy to say but Birkins and Kelly’s are meant only for the people who have done all that is necessary and can confidently step into the store to ask for one😌!
Thank you for sharing your insight 🙏🏻 I have no doubt that combating resellers is also contributing to their ever changing rules. Especially considering how many customers get "blacklisted" if H suspects that they buy and resell in bulk. I can absolutely see your point 👌🏻
How can you tell if your SA is capable of offering a bag to you? And does buying footwear help with your purchase history?
Hi! The waiting list is still a thing in Italy..or, at least, at my usual store.
Thank you for the insight 🙏🏻 I'm so intrigued..so SA's put each customer's name on a list and move their way down as bags become available? No need to build a profile or maintain a relationship, they'll just give customers a call one day? Interesting how each store has their own policy 🍊
@@IamGPS Yes, it works like that here. Of course, SA's also get other bags/colors and you are offered some you aren't on the list for.
@@lisacarter9269 That's so interesting! Thank you for sharing your insight 🙏🏻
Ciao Alice, in quale città? Anche se dai la wish list loro poi ti contattano? Perché io è da un po’ di anni che aspetto la “chiamata” 😂
@@lisacarter9269 ciao! In quale città? Io sono disperata.. su torino e milano le mie amiche L han presa e io no :(
Thank you GPS for the great advice. Happy New Year🍾🎉
Best of luck!! Thank you, have a fabulous New Year 🥳🥳
I have a question regarding loyalty, what if you want to stay loyal to the store but you did not click with the SA you worked with the first time. Is it acceptable to switch SA’s? Isn’t it kind of awkward if they see you working with someone else? What do you suggest in this situation?
It's not the easiest thing but you absolutely can!! 🙋🏻♂️
I’ve always heard that you have to spend 6 figures before being offered an exotic, however, I just got offered one despite not spending 6 figures. So I’m starting to think it’s probably not what we all think. What’s your opinion on it?
You definitely need a well established profile to get offered an exotic piece but in my opinion there isn't a certain amount you have to spend to "qualify" for one 🙋🏻♂️
I am GPS That’s what I heard too but I know for a fact I don’t have a well established profile. I swear it. I know people who have been shopping Hermes a lot longer & have more impressive profiles. I just don’t understand it. I must have one super fabulous amazing SA.
Did you buy the exotic bag in the end?
What’s considered a “large” purchase in one trip? Does it differ at each boutique?
It varies, usually based on the size of the store 😉
I heard the SAs don’t make commission from Kellys or Birkins, but do they make commission on non quota bags?
This is super helpful as I’m starting my journey. So far I have Apple Watch bands, bracelets , twilly,necklace and agenda notebook on my profile. I am finding even a Picotin is hard to get. I should have got the black one she showed me now it’s sold. Next visit I want to get Picotin if it’s available, a coffee mug, loafer shoes. Hope I am on right path.
What a beautiful wishlist 🖤
Hi, I just discovered your channel, I’m a hermès client since 2016 I got one Birkin 30 black Togo with GH, was to heavy for me so I sold it now I look for a mini Kelly or a 25 Birkin I’m a regular client I buy every 2 months and I never get offered a new bag, I don’t even ask now I buy cause I love the house and the work of art.
If you're a regular client you should express your interest to your SA. I can only imagine how many requests they are bombarded with on a daily basis so some clients' wishes can slip through. If you've been a loyal client I'd say there's no harm in politely reminding them that you're still looking for a bag 🍊
In my experience, totally agree!
Hello GPS. I am new to Hermès and enjoy your videos. I hear Hermès is opening a store in Austin, Texas. Could you give me some tips on how to connect with an SA there? My current SA is at the Hermès in Denver which I don’t visit often. Thank you and Merry Christmas.
Hi!! Just as you'd make a friend 🙋🏻♂️ Stop by the boutique for a browse and see if you click with anyone there. If you do, pick up whatever you like and ask for the person's contact info / business card and reach out to them every time you want to pick up something from the brand 🍊 This playlist is full of other helpful tips ruclips.net/p/PLuKZfi1rQzduI99j1-RCosXqwVDki8XpY Good luck and Merry Christmas 🥳
Hi, but do you have any tips on how should I approach and build relationships with the SA?
My local store is still closed. 😞 I miss shopping with my SA, but hope everyone is safe so I can one day try getting my “quota bag”!
Stay safe 🙏🏻
During my first purchase with my SA it was a good experience. Second time around, she does not even remember my name and even asked if I even needed a box for the shoes I bought. I understand you can opt out of the box for clothes, but shoes? Also when I mentioned that I wanted a B or a K, she said there are so many people wanting to get the smaller size so she does not know and recommended me to come back next time. Now she started to respond less on WhatsApp. Should I take this as a cue for me to move to another SA?
I'm sorry your experience hasn't been consistently positive so far 🤦🏻♂️ I would personally, especially if she barely remembers you 🤷🏻♂️
I am GPS would you recommend changing SA under the same branch or go to another branch? I think it’s a bit awkward to shop around with another SA while my old SA is also around lol
I love your pillows! 🥰
Thank you 🙏🏻
What would you do in my case where I bough 1 item from this SA that I didn’t click with and didn’t understand her 90% of the time, then I purchased a belt with another SA at another location because she was willing to transfer to her store, then I found another SA that I clicked with at the original location but I haven’t bought anything from him yet? The reason I bought the item from the first SA was simply she showed me the exact item I wanted -> simply made a quick purchase for what I want without thinking much . Now I feel like it’s a mess
I would continue working with the Advisor you clicked with 🙋🏻♂️ Since you haven't purchased a huge amount from any of the Advisors you shopped with, I think you should be perfectly fine 😉
Which leather u would recommend and why? I met a Sa that can’t explain me so well, and just mind about making big number of sale.. :(
Depends on what bag / leather good you're looking for but I my personal favorites are Togo and Epsom 🙋🏻♂️ I find them to be easy to deal with and durable.
Do you think having the store manager be my SA help in obtaining a B? I’ve worked with 2 other SAs and no luck unfortunately and I’ve spent well over $20,000 in different categories. 🥺
When you said some SAs play games. Can you elaborate on that? Thanks!
I promise to make a video about it one day. But let's just say that there're SAs out there who like to make up their own policies when it comes to releasing bags and will always have an excuse why you can't be offered a bag if you play by the rules of the brand not theirs.. 🤷🏻♂️
I am GPS Thank you so much! New sub here!
@@TRUTHx247 Welcome aboard 🙋🏻♂️
is the two bags BKC only or if I buy other Hermes bag does it count
Only BKC 😉
@@IamGPS u replied. thank u!!
My SA keeps playing games and telling me different things everytime I ask her for any news. I bought a Kelly before and lots of small pieces with the same store. Do you think I should be more forceful or just let her play me about?
I know exactly how frustrating it can be 🤦🏻♂️ I'd just be upfront and and ask her how she'd recommend that you go about getting another bag. Ask her if she'd recommend that you boost your profile or buy into a different métiers and see how she responds 🤷🏻♂️ Good luck 🍊
I stayed with my SA for almost 3 years until i gave up on her. Talked to the store manager and insisted on changing my SA. Good decision, after 2 months i got the bag!
hello, I just want to say thanks all your videos. if it is not personal are you shopping Madison Avenue, board street or Gansevoort St,? Thanks.
The Madison Ave store was my home store for a couple of years 🙋🏻♂️
Hi GPS, thank you so much for sharing, it is very helpful! If I were to make an exchange of a fine jewelry piece with other categories of goods, would that be an issue on my profile? I gave my SA my wishlist, do you think it's worth checking with the SA whenever I see him? Or should I just wait? Many thanks!
As long as you exchange with the same SA I don't see it being an issue 🙋🏻♂️ It really depends but you can definitely mention it briefly once in a while 🍊
@@IamGPS Thank you! Also, may I know your thoughts on the Clic 16 wallet? I will be checking in store this weekend. Hopefully it fits my phone...
How about online sales from their website? Do they show up in your store profile or is this excluded?
As long as the email address used online matches the one attached to your profile your SA is able to see them. However, they don't count towards building a relationship with a store / SA, as you're not purchasing items through them 🤷🏻♂️
Hi GPS, I just got my Birkin 35 in Noir and I got the so black rodeo all on the same day which I consider myself very lucky. I have a quick question though, now that I just got a bag, would you advise me to buy other stuff from my SA before telling him of my interest in another Birkin or perhaps a Constance?
Hi James! Congratulations 👏🏻 It all depends on your relationship with your SA..maybe next time you stop by the store, express to them how much you're enjoying your Birkin and would like to add another one or maybe a Constance to you collection down the line 🙋🏻♂️ It never hurts to pick up something but don't force yourself. It's good to have a running wishlist at the store in case something becomes available, as you're allowed 2 quota bags annually 🤫
Thank you for sharing all of this information!
My pleasure 🙏🏻 I hope you found it helpful 🧡
very true and useful tips
Glad you think so 🙏🏻
Absolutely Love your channel!
Thank you!!! 🙏🏻🧡
But those who express interest aren’t given the opportunity to buy one because they have to buy random crap from the company even if they just like one specific category.
Dubai has a waiting list ☹️
Interesting 🙋🏻♂️
How much dose the Mini Kelly cost at the store 🏬 bc when I saw it at the resell market I saw 👀 them for $25,000 but it was mad out of swift leather and I feel like it was over priced.
Can’t wait for more videos they are so enjoyable
It's starts at around $8k 🙋🏻♂️
Thx now o know I should wait but a few pieces of Hermès and wee if I can get one offered In a few years thx 😊
I have the best SA in San Francisco, he is really nice and amiable ❤️
That’s most important 🙏
Thank you ! Very helpful
Glad to hear that!
It's a bag not a kidney! You people have zero self respect to allow any store to treat you that way. What utter BS!
Men should stop buying bags from Hermès. . . So that there are more for me. I’ve been stuck with 2 bags per year for 3 years. What am I going to do with only 2 bags? 2 bags is not enough for every occasion.