Sephora's MESSIEST Controversies And Lawsuits Explained! When Beauty Turns Ugly
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- Опубликовано: 18 май 2024
- Discover the messiest controversies and lawsuits involving Sephora in today's episode of When Beauty Turns Ugly! From Kat Von D's lipstick name scandals, Sunday Riley's Fake Reviews legal battles, and Sephora pissed off SZA and Rihanna! find out all the juicy details!
Instagram - james_s_welsh
Nail Instagram - @neophyte_nails
Nail RUclips - @neophyte Nails 
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Usually, I go straight to the reviews to see if I want to buy the products. Now that they can make/buy fake reviews, I dont trust them. These brands need to stop deceiving people.
I always start with the one star reviews and work my way up. I don’t trust anyone who received free product, and too many five star reviews.
SAME HERE
@@trishamarie Never thought about doing that honestly a really good tip.
I scour the internet for videos and reddit posts now lol
@@trishamarie Me too. In regards to reviews, I do not trust some influencers since I have bought a few products recommended by them but they were crap products, for instance, the Laneige Lip Sleeping Mask. I can get the same results with Vaseline.
As a former Sephora employee (early 2000’s) the racial profiling is taught by higher ups. I used to hate when a team leader would come over our walkie sets and tell us to give a particular person they would deem as suspicious, “extra care” and “extra attention”.
Literally my experience with my cousins every time we walked in they would sicc security onto us & the amount of eyes on us was ridiculous.
Every time I've gone into a Sephora as a slightly overweight middle aged white female, I got ignored completely. Didn't matter that I'd be wearing makeup (which people asked me all the time how I did), I never got help unless I asked at the checkout. Anyone on the floor was always "busy" with no one. Better than being stalked though. I'm not trying to ignore my "privilege" mind you, but money shows and when you wear old jeans and t-thirts and aren't super fit, you do get profiled in certain stores.
As a current employee, I hate that I have to give extra attention to specific races. Everybody is equally capable of shoplifting!!
@@TaylerBootzYep. So stupid. We actually have money. Wtf.
That is why i dont like shopping at sephora. They look down on me everytime,you know like am regular ass woman with medium dark skin not wearing much makeup or branded things i scream poor basically to them😂
'Feminine Rebellion' would've been a banger shade name, for real, AND much clearer messaging w/o the icky part.
Even "Teenage Rebel" or something would have gotten the idea across if she wanted to stick to the "I'm sixteen and go to punk rock shows" angle!
Cookies as a bonus from corporate? That's embarrassing, dude. Cookies is what I as a supervisor will run out and grab for my staff if it's been a crazy day. The only appropriate reward for hitting a Billion with a B sales milestone from Corporate is a cash money bonus.
Kat gave the color a better name in her excuses. Unapologetic Red.
That would have been so much better
Hate to say it, but being unappreciated happens in healthcare too. "Great job, here's some pizza. Please clock out before eating that sliceof pizza to maintain productivity" never mind that our paycheck has been the same for years working in an under staffed building
Wait… is no one going to talk about how GOOD James looks? James, what are you doing!!!!???
I hope he’s changed up his routine willfully and isn’t dealing with any kind of mental or physical health issues. There are lots of reasons that peoples’ bodies might change. Here for the ever entertaining and relevant content! ❤️
As a former Sephora employee who left relatively recently, it's crazy to see the penny-pinching happening. After making $10 billion last year, they *still* cut payroll as a company, I'm assuming just to make profits look better to share holders.
They were also recently involved in a scandal here in Romania - to announce the opening of their new store in Pitești city, they used the message "Pitești, we heard you like stripes". This may sound like an innocent reference to the stripes in their logo, however Pitești was home to one of the most vile prisons in the Communist period, where extremely violent "reeducation" experiments were carried out... Of course this came out as extremely ignorant and culturally insensitive, but when they were called out they issued one of their classic fake apologies, where they said their message was "interpreted in a wrong way" 🙄🙄🙄. I really don't get why they are incapable of admitting when they are wrong and instead resort to gaslighting.
The amount of people this would have had to go through to get approved and no one stopped to think that this would be offensive? Even if they didn’t know, a quick google of the city would inform them, and clearly no one thought to do this either. Also when will people learn that accusing the offended of misinterpreting is never an apology? The bottom line is, this tagline should never have been used for this city, it’s a no brainer.
I haven’t been back to Sephora since I dealt with both ageism and racism. I understand that my experience is not necessarily an issue with all of Sephora and just the store I used to shop with. But, after dealing with this issue several times I just stopped shopping with Sephora all together. I’m Gen X Latina.
Fellow GenX here too ❤️❤️
Oh good for you Hun, I stand with ya 100%! Always fascinated me the ageist thing especially it's like, are you people planning on not living past 22 or something?!
I always leave Sephora having taught someone there something. Likely something I learned from James ( or Robert). "Scoff at your own peril", as they say to idiots with closed minds!
I’m Gen X too, and funny how we don’t matter because most of their customers NOW seem to be between 8-28, lol. The ageism thing…I feel you! They pander to children and young adults. The employees I have actually interacted with are usually some early-20 something who swears they know everything about everything….and the rest of their personalities are: snarled lips, dead conversation, and dead eyes. Literally some of the most uninteresting people I’ve met. If there are kind employees, and I’m sure there’s plenty….I haven’t met one of them.😂
Buying directly from a brand earns loyalty points- Sephora is overpriced, offers sales only few times a year and then the sale off depends on loyalty tier… Ulta is much more fun to shop in b/c they carry drugstore stuff!!
I went to Sephora when I was fist getting into skin care. I have very sensitive skin so asked for help. The girl suggested the fresh rose line and told me the clean beauty is best and essential oils are super gentle. After I burned my face, I returned it all the next day. A second girl did the return and said, “oh ya, essential oils is not what you want for sensitive skin”. I think I got the trainee the previous day. Good thing they have such a good return policy!
Honestly if you are super sensitive basic Cetaphil (which is even more gentle than CereVe) cleansers and moisturizers is probably the best.
my best advice is keep it simple and use good quality items, since our skin needs more care than most people. (mine is very dry and sensitive, but i dont like looking moist)
Essential oils are bad for everyone in bigger amounts, some ppl can handle it but it can trigger allergies bc theyre so potent. Anybody who knows the basics of essential oils knows this! If i ever didn’t know something about a drink in a bar or a product in retail i would straight up tell them, not give uneducated advice. Thats dangerous
If you want something more bougie, you can try La Roche Posay! I have eczema and their skin cleanser and skin moisturizers have been good for me!
Get advice from a dermatologist or nurse esthetician or an esthetician. Sephora does hire some estheticians but most are teenagers who are trained on popular products to sell.
I’m a Sephora employee and they not only gave us shitty cookies, they took away gratis for anyone that works less then 20 hrs a week. What a celebration!!
I am never more consistently profiled than when I go to a Sephora - which I don't really do anymore because I am made to feel so unwelcome. If I am not fully ignored as legitimate customer but leered at from afar, I am approached over and over under the guise of wanting to help me...they don't even put in a good effort to fake their desire to help. It's just disingenuous and I always feel like I am just being examined up close to see if I am doing anything nefarious.
So Much This!
Sephora’s cookie move was so insulting and I’ve never worked for them. It reminds me of that sarcastic question “what do want? A cookie?” If they dropped bonuses there’s a chance employees would’ve spent the money on Sephora. Whomever decided on that was dumb and rude.
I work for a company who made $50b in 2023.. they doubled our bonus for 2023.. so if you were on a salary of $100k you would have got a bonus of $24k.. sadly for me i only joined 2 months ago and missed out 😢😢 lol but that is what you call rewarding your staff.. not petty cookies! 🤦♀️ you are right James.. they could have even given them gift cards for like $500 dollars each and got tax relief or some bs like that…
Wooow thats amazing never heard of a company being this fair to their people, where do you work if you dont mind answering? If you are not comfortable sharing i totally understand though. (Sry for my bad english im from europe 😅)
@@carmencosmo i can’t say the name as we have a social media policy and we usually cannot disclose information about staff benefits like bonuses.. but they are the largest chocolate manufacturer (if you google this they will come up straight away) i work in their IT department looking after their hundreds of websites 🥳
@@jaykalsi5326If it's the company I suspect my friend's brother worked for them for years as a manager and the store he worked at donated table favours for her wedding just because it was a nice thing to do. Or even if it's a different company it sounds like the chocolate companies are where it's at! x
Online reviews used to be such a great way to get a rounded opinion on products, but not anymore. Now I rely on RUclips reviewers that I trust to get a better idea of what a product is like.
I also prefer to just buy my products on the Sephora website, rather than going in. They rarely have everything I need in store and can have some pushy employees. Not all employees, but I definitely get some that push certain products that I know are not for me and the employee just insists. It gets annoying.
is it just me or does sephora have hardly anything in stock anymore? i used to go once a monthish to pick up new concealer, lip balm, and mascara and maybe a fun new thing, but they are always out of at least one thing, which means i’m going to shop online for my full basket
I would not trust them either most are paid byghe company and they get told to say what they say that's facts
I went to a store recently and the displays were trashed. It was so gross, I walked out without buying what I came in for. Plus, all the children running around and “shopping “ unsupervised, indicating that Sephora was no longer a store for me. Seeing the condition of the stock, made me worry that even shopping online, isn’t an option because who knows if the merchandise is tainted.
If you're shopping online, it's not gonna come from a store unless you're doing a pickup in store type order. If you order online to be shipped to your home, it's not gonna come from a store, it's coming from a warehouse.
I go in store just to color match after that I get my stuff on auto deliver
@@AKbaby89I don’t know how Sephora does it but many companies ship online orders using products found in stores.
Warehouses are not like that. So ordering online is most likely completely safe. But big but, physical stores do still represent the entire store. Kids have become more prevalent in sephora, theyre called sephora kids lol, but staff and management should be taking care of the problem and the kids.
If anybody was ever messing around in store we would literally tell them straight up please do not do that, that is not the purpose of the display, or if it got bad we would tell them to leave.
@@Catsby83damn seriously? Which stores do that cus that’s really questionable.
Is it just me or is sephora kind of falling off? I find that people are opting to buy directly from sellers that are more transparent about the integrity of their products.
I like to buy direct from brand b/c of loyalty points. Charlotte Tilbury is best example, I’ll never buy CT from Sephora b/c I love earning loyalty coins directly buying from website and app
I never bought anything from sephora because im into drug/japanese and korean beauty skincare so i either go to asian stores or to my local drugstore to purchased skincare that i want plus sephora is expensive so im not intrested in buying expensive stuff from sephora
The racial profiling is real . I experienced this a few months ago . I purchased something as i was on the hunt for it w my friend but the racial profiling stuck w me so bad that i returned it the next day and went to Ulta to purchase the product. They were giving out coupons as it was one in a Kohls and the lady gave my white friend a coupon and didnt even acknowledge my existence. She literally said youre not gonna buy anything right ? And turned around 🥹 i never experienced anything like it so i just let the shock set in. But then i felt anger , i kept replaying it in my head.
wow!!!! people can be so stupid and horrid i'm sorry this happened to you. sending you love and sparkles
That's absolutely horrifying, that employee should be fired
You went to someone higher up I hope to complain? But, the bigger question I have is why didn't your friend say anything? Anyone says that to my friend I'm flying off the handle and calling the CEO! Not even joking.
I’m so sorry… That’s so hateful and you deserve better 🥺
I have a huge thank you to you James. Idk how long ago but you made a vid about skincare and in it you described this problem where the nerves on the face are triggered and it causes pain. It sounded so alike to an issue I have I went to my Dr and told him. Turns out I have been suffering Trigeminal Neuralgia for over 20yrs, its just got so bad I couldn't take the levels of pain. I now have a med and I am being sent to see a neurologist as the med is only doing so much but its gave me back my life, Thanks to you I have an answer to my pain and I know I am not nuts either as its a really crappy thing to live or try and live with but harder to diagnose. Thank you is so small for helping me get my life back to some form of normality!
I hope, he reads this!
I really hope he sees this comment!!! I’m so glad you have answers for what’s been happening
@@EmL-kg5gn I really thought I was nuts as I couldn't explain the pain plus its was a build up over the years and layers of pain, not just 1 kind. Had He not spoke of it, I may never have known!
@@jaggedittlegirl I can imagine!!! I have mysterious fatigue and occasionally severe pain too so I empathise. If I hadn’t already known that chronic illness can take ages to be diagnosed I’d have had a much harder time believing I’m not crazy
Ulta regularly changes the stars on their reviews. They did this to two of my reviews, changing my one star to three stars. When Sephora first opened, I experienced ageism. I was smirked at and made to feel that I shouldn't be in the store because I was clearly in my thirties. Yes thirties. The teens working there refused to help me and laughed at me when they thought I couldn't hear them. I left and cried on the way home and didn't step into another sephora for five years. Now ageism isn't really an issue but it was a big problem back in the day.
I've been to Sephora in several states and if you don't look rich and made up in full glam you get treated like a criminal. Snobbery at its worst. Can't pay me to go into any of their stores again.
This is disheartening to read. I used to work for Sephora back in the early 2000’s and the culture back then was never like that. Urgh, I don’t know wtf is going on with them
@@natashajones8444 I should have added that on the other hand Ulta is the opposite. I was on chemo, not feeling great and basically in my pj's and have always been treated like a VIP every time. So us raggedy peeps still have a nice place to get skincare 😁
I agree. I've been to 2 different Ultas and have been treated great every time. Sephora employees looked at me like I was trash that couldn't afford anything. (I'm 48 but don't dress like it) It was pretty disappointing 😢
Oh man, that sucks 😮 I understand what you mean though, I usually go knowing what I want so I never ask for help, and when they see the products I’m purchasing their whole demeanor changes. I feel like it’s any bougie place. Reminds me of that Julia Robert’s moment on Rodeo Drive boutique shopping in the movie Pretty Woman, remember that scene?
@@Jmexmaldo 🤣🤣🤣it does!
I'm racially ambiguous-appearing and I find the degree of help versus "help" attention I get varies by what I wear/hairstyle. It's more class profiling now vs entirely race based. My lived experience, but others might be different.
I agree, when I have been properly made up I get attention. But if I run in after the gym to pick up something, I am completely ignored…even at the register.
This is my experience. The ageism there by older employees is insane. Being mixed means I don’t look as old as they decide I should and seems to indicate I may be in a different place in my career and resulting income than they expect.
Totally. I'm from Eastern Europe, so the vast majority of people are white and so am I. I usually don't wear makeup and don't dress super fancy, because I'm a lazy and sleep deprived uni student and the few times I went to Sephora I felt so unwelcome.
I agree, I'm white but when I went to sephora for just looking and maybe buying the employers were looking at as if I was trying to steal something. I wore casual clothes nothing fancy.
A cookie???? A cookie. What a slap in the face. I hope this stops somrday. Saying thank you with a cookie is huge, huge put down to the people who worked there azzes off for these greedy companies. This is really shocking.
i mean, considering her long friendship with jeffree, her nazi partners and whatever else i have to say that lipstick name is the least of my worries as an autistic person 😭
it’s bad, and thank god it’s not a thing anymore, but i’ve never had high hopes for that woman yk?
She had a Nazi term for a lipstick too called it Selektion
I love the starr man and she is an awesome tattoo artist and her husband is into the occult but that is far as it goes
I never hated retail. At one store, I did had horrible managers. Then I became store managers, and the regional managers were horrible instead. But I loved my customers. I had so much fun serving them, and making the store front pretty and stuff. Idk. I love talking to people lol
I feel the same way, sounds like you’re the right person for the job 👌🏻
I just went on Thursday. It was crazy. Displays were trashed, teenagers running around, and hardly any products. So many displays were empty. But I feel it definitely changes with the store.
My experience with Sephora is so much different than at other stores like Ulta etc. Ever since I was young until now, if I go into an Ulta there is always an employee that like adopts me and wants to do my makeup. I guess I look like a fun doll bahaha I never minded. At sephora, I can never find an employee and the samples are always trashed (pre ten year old era).
Racial profiling is gross and obviously SZA was not stealing, but being rich is not a defense against stealing. Winona Ryder proved that decades ago.
I worked for a big clothing/department store. There was a competition between all of the stores in the US. My store won. We all got watches commemorating the win and. They even closed early one night and rented out a place for us to have a casino night with food and drinks. They gave us fake money to play games with and you could also win prizes. It was a great way to inspire us and also promote store loyalty and unity. Still think fondly of that company almost thirty years later.
I'm basing my experience with Sephora Saudi Arabia as a fortysomething Asian expat worker. I stopped going there around 2018 because there will always be one worker following me around as I shop that is basically stalking me (it was always a different person though). The Sephora in Saudi Arabia doesn't allow returns of used items. If that Glamglow mud gave you an allergy you can't return that expensive slop for a refund.🤬
Some products there like lady gaga’s brand are only available in Sephora. Even though I see some products being way cheaper online, I would have to pay millions for shipping. And of course every time I want to try a shade of something and match it to my skintone those ladies at the counter are looking at me like I’m stealing something (just bc I look very young)… And yet I still have no choice when it comes to brands exclusively available at Sephora:((((
love love loooove your when beauty turns ugly series!! just finished the playlist last week
There are several names she could’ve went with “Rebellious red” “Red 16” “Rebel Red.” Her brand was one of the first I’ve tried from Sephora in middle school. I always wondered why I stopped seeing her brand in store.
The previous Kat Von D products went on a clearance sale around 2022 at the Sephora in my place according to a coworker that bought every shade of lip product (she looks good in Lovecraft and Bachelorette lipsticks) along with some Marc Jacobs foundations. I wasn't surprised at KVD on clearance (they did that to Lime Crime) but Marc Jacobs getting dc'd shocked me
Went on holiday in greece and took my anxious ball of little sister shoping for makeup, I was trying to guide her on what she might need or like talking in romanian, and the sales assistant that’s been eyeing me since we stepped in snatched the mascara my sister picked off my hands and gave me a random little ticket instead. I was confused, I asked her what is that for, she said it’s for paying with a very smug smile on her face looking at other sales assistants that came closer. I got furious but since I didnt know any other makeup shops and it being the second to last day in greece instead of walking away and giving them the impression that they did the right thing, I slowed down and spent 30-40 minutes with my sister picking two nail polishes and a lip gloss. I tried handing the things to the sale assistant and she told me to take them to the counter myself.
At the counter the lady was confused why i have things in my hands and a ticket as well, the sales assistant told her “so she doesnt steal” in greek.
I absolutely regret dropping 40 euros on them but it was for my sister, I’ll never step in the Hondos Center Shopping Mall in athens ever EVER EVER again!
6:25 it is definitely still a thing at least here in Canada
I've seen products launch with like 300 positive reviews most of them with insetivilsed tag but others without even though they are defiantly also incentivized as they have the same talking points and there is no way in hell someone has the products at 12:00am the second the product launches
Your skin is looking AMAZING! 😱
I thought he filmed this after going gym or for a run
He looks greasy. Normally it’s not this shiny.
@@elizabetherne556maybe he needed extra hydration for the day
James-I have an answer for rosecea. I am in the US, so the medical insurance here denies a lot of diagnostics and treatments. It paid for only one dermatologist visit. She said she thinks I have rosecea, but my insurance would not pay for diagnosis. And gave me a handout. It was a list of trigger foods. First two were strawberries and avocados. So I went on a research spree. Turns out they are very high in histamine. Histamine, turns out, is a natural ubiquitous molecule made from amino acid histidine. So I started checking literally everything I put in my mouth for histamine content. It was exhausting and depressing. Most fruits and vegetables and all of fermented foods are high in histamine, including my beloved coffee. I have narcolepsy and rely on coffee to stay awake because the medications sometimes give me unbearable migraines. Luckily, my beloved blueberries actually lower histamine. And I found a supplement, and enzyme similar to lactase for lactose intolerance, that breaks down histamine. There is a very high chance you and I don't make enough of this enzyme, causing a build up of histamine. Also, some bacteria make it, and certain probiotics will reduce the histamine load. The enzyme is diamine oxidase. My case is more severe as I almost died of anaphylactic shock, but histamine is a huge part of that reaction. After a long time of low histamine diet I started eating everything and drinking coffee in huge volumes. But if I have a flare up, I know what caused it. And let me add that I absolutely love your channel!
You have to filter out the ‘incentivized’ reviews now too. Most of them are free samples they got from some weird site and then they write some phony review when they haven’t even used the product long enough to give a review.
I'm a full time wheelchair user & a guy, and I also get treated poorly in Sephoras. I generally get looked at like I have absolutely no idea what I'm doing, and approached constantly by emoloyees offering to explain things. It would be endearing, but they almost act patronizing. Like, I'm in a wheelchair and therefore can't understand a product.
Also, last time I went, there were VERY loud tweens and teenagers, touching everything, and whining to their mothers that they *neeeeeed* another product. When it's not children, ita Karens at Sephora. I just swore it off last time I went.
If it was meant to be about rebellion then call it that. "Rebellious red" "rebel spirit" "teenage rebellion" tons of options that would be more clear
These all sound way snappier and way more evocative than ‘underage red’
CONGRATULATIONS 🎉🎉🎉 YOU'VE ACHIEVED GLASS FACE ❤❤❤❤❤❤❤❤❤️❤️❤️❤️❤️
It even looks Wet .. nice ❤
I’m white and have never been racially profiled before. My youngest sister is half Finnish, half Papua New Guinean (she’s adopted, in case anyone was wondering why I’m white and she’s not).
One time we were shopping in David Jones (a large shopping chain that sells everything from make up to kids clothes to swimwear to toys, and it holds lots of expensive brands) and I noticed a security guard was always nearby. Over the course of about ten minutes there were FOUR security guards following us at a distance. My sister was 14 at the time and in her school uniform which was a below-knee length skirt, white button up top, a tie, and black leather shoes. She didn’t notice the security guards, but I steered us out of David Jones pretty quickly because I was so angry and upset.
I’m super non-confrontational, but I wish I had said something to them. I wish I had the courage to go up to them and ask if they had an issue with us looking for a birthday present for my husband. I failed her that day.
That's because its mainly PNG and aboriginals that are shop lifters that's facts try living in Cairns Queensland reality will hit you on the head like a rock and don't even bother attacking me I'm half aboriginal
It's scary to stand up in situations like that, I'm usually confrontational but I wouldn't try it with MULTIPLE security that can easily escalate into actual cops
@@celestialmajesty2053 Knowing that someone who isn’t afraid of confrontation wouldn’t approach four security guards either makes me feel a little better about my lack of action. Thank you.
They were big guys too. All well over six foot and two were either Māori or Samoan or Tongan (I couldn’t tell), so they were super muscular like the Rock.
You didn’t fail her. You prioritised her safety and comfort by getting her out of the situation. A confrontation might have been scary for her.
I remember working at Sephora, and KVD launched a kohl black eyeliner named "Basketcase." Huge uproar over that. But it was the best darned waterliner that i have ever used!
Nothing wrong with the name basketcase I've been like that multiple times people need to get a life and stop whinging about superficial crap aka makeup items names
The most calming voice ever 🥰
You and your brother are the only ones I trust to give an honest review of a product!❤
6:28
No, its not stopped. I sometimes get products from a brand in exchange for my review, and as recently as march, i was able to leave reviews for products that weren't at sephora yet, so when it launched, it already had reviews.
The brand does tell us repeatedly to always be honest, and you wont get penalized or not included next time if you leave a bad review. The first time i did it for them, i didnt like one of the products and said so in my reviews. I was then sent a huge box full of products, and have been sent products in exchange for a review several times after that. So i leave honest reviews, and i try to be as helpful as possible (i also do google reviews, but i dont get products for that) but im sure some people dont say anything negative about the products. Sephora and Ulta (along with the brands website) both allow brands to send links for people to leave reviews before a product launches.
Same. If I don't like a product I will say so, even if I was sent it for free.
Wow thats sounds great. Amazing to hear they appreciate honesty. If you dont mind telling, how do you get in such programms ?
@carmencosmo I got in it just by consistently using and tagging the brand on social media. That's also how I got my Truly beauty discount code.
This was so good. I feel like you should make more of these videos for sure.
Oooooooo the skin is GLOWING today!
Well done. Would like to hear more!!! TY James!!! 💜🖤💜
as someone who has worked retail for YEARS, its genuinely so hard. Especially at grocery stores, where there's a lot of physical labor involved. I herniated my spine this last week and I'm only 22, but I immediately got put onto a 30 hour work week with below average pay. and!!! if all your experience is retail, getting into other fields that aren't labor intensive is that much harder
thank you for adding captions! ❤
Can we just take a minute to appreciate beautiful James and his incredibly dewy, glassy skin! It looks gorgeous 😍 xxxx
It makes it apparent who they want as customers when stores stock only the light to medium shades of ranges that go really dark (or light)
No, they don't like anyone. The employers act like that in white Europe to white people. They only like money and people with money.
When I learned that Sephora is part of LVMH many things started making sense. Conglomeration feeds greed. It does, however, give me reason to believe that some Sephora branded product is higher quality than "generic" due to this brand aggregating under one Company. Love this content!
I just want to say your skin is looking extra amazing today❤️ Love it!
Personally, I don't care much for Sephora. I went into a Sephora store one time and was treated so poorly I left feeling like a bug that someone stepped on. Now my heart races if I even look into a Sephora store. I will go elsewhere to spend my money; clearly Sephora did not want it.
James looks great and sharing only like James can! Love the deep dives!
I am one customer that will flock to the online reviews to see what a person's experience was with the product. But I have notice and not just recently that some reviews are "sent for promotional review" or whatever they call it. So now I have to ignore those reviews and I am very careful with just following all reviews even video reviews of products.
Now a company can just pay for a review either by sending to content creators, paying random folks or now in Sunday Riley's case, getting their employees to make fake reviews. LOL
That says a lot about the confidence that Sunday Riley has in their products.
Sometimes they post before and after photos, so I trust those even if they were sent the product for free
Your skin is looking GLOWY. Whatever you’re using, it is working! 🙌🏼
This is why you never read positive reviews. Go in thinking it's a beat product and then read the negatives and judge it by how many vs the weight of the nega, more often than now you'll get a valid picture and know what to expect with problems.
Never steered me wrong in 10+ yrs online.
I always read the 3 star reviews. I feel like you get more valid information and criticisms. I can see a criticism and decide if that's something I need to be concerned with.
Omg, I do the same! 💯
Kinda surprised no one in the comments mentioned KVDs weirdo behavior. While the names of her makeup can be somewhat off putting, I wouldn’t have an issue with them if not for her beliefs and personal life.
Obviously, a lot of what I have read is alleged, but KVDs husbands Rafael Reyes wrote in his 2011 book about how his daughter “betrayed him” by having sex with his bandmates as an (underaged) teenager. Now, lets reword that so it actually makes sense, it appears he blames his daughter for being groomed and SA by his fellow grown bandmates, as in multiple grown men raped his teenage daughter. Even worse, KVD has gone on to defend her husband and minimize the abuse his daughter suffered, with her replying to instagram comments I believe.
The information on this is a bit sparse obviously, but if any of it is true, its extremely disturbing that KVD married this man, and also just so happens to have named 2 of her makeup products in reference to underaged girls. This on top of her rumored nazi beliefs, antivaxx ideas, and odd friendship with Jeffery Star, I just don’t support her. It’s unfortunate, as her makeup is good, but she is a questionable individual at best. But yeah, people should be more outraged at her history than what she named a lipstick, but it is an odd coincidence to say the very least.
I had no idea about all this!! I hope their daughter gets the support she must need after a childhood like that 💔
Your bonus story at Topman…same exact thing happened when I worked at Lush Oxford St. Constantly told about this target for Christmas and what would happen if we hit it and then when we did? Nothing.
On the other hand, when I worked at Tesco, we were actually rewarded with cash bonuses. Just one of the reasons they were so great to work for.
When I worked for McDonalds the store started a reward program for good work. You would be rewarded "Mcbucks" for good work and they could be used at an auction at the end of the yearly. Come to a month before this auction was supposed to happen and they scrapped the whole thing. Myself and the other person with the most Mcbucks were given nothing and they gave out $20 vouchers to random crew.
Wow! Cookies 😑🤬😤 This reminds me of that woman meme "You have been promoted! 😁😄 you are now one of my elite employees!👍🏽👏🏼🙌🏽" .... And they had to give out flyers
I had an employer that also encouraged us to leave fake reviews it regarded services. It was right as this happened and I referenced the Sunday Riley case as it was ongoing. She realized and laid off. So many people are sketchy
my fave series of yours, so interesting
"That sounds weird coming from my mouth" ugh 1 cute 2 relatable lmao 😅
To my knowledge, I’ve never been racially profiled at Sephora but I’ve been routinely ignored because I’m not a teen or 20 something. On the rare occasion that I’ve asked for help or *gasp* for a sample, the SAs will act inconvenienced and annoyed. Then they’d rush over to a young person. Same with damn near every MAC store.
I never look at the reviews because I heard something like this happening and I think they still have suspect reviews on many products. Ridiculous. Thanks for exposing this too.
I worked at Kendo during the KVD heyday… such interesting times
When I was a teenager I was constantly followed in stores because they thought that I was going to steal something just because I was a teenager. It was pretty offensive and not appreciated. One time a lady who worked in the pharmacy called the police because she thought I put a lipstick in my purse. I was just changing the batteries in my portable CD player (it was the 90's) because the old pair of batteries died. The police showed up, never found the alleged stolen item on my person, and the employee was later fired for harrassment.
As an person with autism (never looking people in the eye) & ocd (always wearing a mask) PLUS the fact I wear comfortable clothes that look cheap (yes, I am that person wearing pajamas to a store)... I get followed around by all employees everywhere. Maybe I do look suspicious (questionable), but at the same time is it right to assume a certain type of individual is prone to crime? I don't think so. I would even go so far as to thinks young kids are more likely to steal... but I don't see anyone following them!
Is there an updated skincare routine that I missed or can I kindly request that now? Bc ooommmgggg your skin is looking GORGEOUS!!
Great point about negative reviews being removed if they get sufficient dislikes. I made it a point to thumbs up reviews about Youth Foria foundation's shade controversy. There was a high number of dislikes (likely from employees) that could be trying to get the reviews removed.
I used to feel judged when I was very overweight walking in there like I shouldn’t be buying stuff to look pretty.
I kinda understand the reason behind the name of the kvd shade, but you still gotta pay attention to how you name things. Be mindful even if you mean something completely different
I work in a different industry, but our company would be the equivalent of Sephora in the Sunday Riley situation. I know that my vendors do this to each other, they post negative reviews of their competitors’ products and glowing reviews of their own, allegedly, I have no proof. To protect oneself it’s always good to check multiple sources for reviews and check an influencer or two that you trust. Luckily, Sephora has a good return policy. If you buy something and genuinely don’t like, I think you have 30 days to return as long as you haven’t used much of the product.
I’m sorry “estee laundry” is GENIUS
damn this is the earliest i have ever been. love your videos!
That Sunday Riley stuff is outrageous and I can’t believe they did this. I’ve never bought Sunday Riley products since I first heard this. Shocking. I liked and bought their products prior to this.
Good morning James. Thank-you for your take on some of Sephora 's practices. Never really purchased from them until recently on line. Have
a lovely day. 😊😊
Happy Sunday everyone
I also get profiled in Sephora all the time because I usually look scuffed. There's this girl at the one closest to me that has made the most passive aggressive comments when I've asked for help there because I rarely buy things in store (usually order online because it's easier to keep track of offers/points etc); I often only go into store to swatch things. They always act like I'm sketchy even though I spend hundreds at Sephora yearly and have a credit card there lmao I just pretend I don't notice them stalking me. Like sorry I didn't get dressed up just to be in your presence ig.
Loved seeing you ‘n’ Robert on ‘Glow Up’ 😊💕
The reward cookie 💀 talk about disappointment. Your skin looks fantastic btw, so fresh ❤
James said ‘there’s a new Sephora opening in the UK? BET’ hahahaha.
Sephora had been working on that campaign for months and always planned to launch at that time. It just so happened that the SZA event happened at the same time.
I am allergic to alcohol and therefore perfume and benzoyl benzoate (it breaks down into an alcohol once on/in the body) I can’t even walk past a Sephora without having a mild reaction sometimes.
I also find that my local pharmasave has a better alcohol-free selection anyway. Cheaper too
Didn’t something similar happen with Drunk Elephant too?
Your skin looks ABSOLUTELY gorgeous 🤩🤩🤩
Love that I got an ulta ad before this haha
Loveeee , good show
I mean it's hard to find genuine reviews anymore even from influencers. Find people you trust and go from there. It's despicable that they do that.... Great video ♥
I’m convinced the profiling is taught at Sephora and they are so obvious with it. I went in to pick up a $200+ order but I decided to look around before retrieving it. all I was doing was testing fragrances when I witnessed someone call another employee over on the walkie to watch me. the testers were all tagged and there was another employee standing at the register which was less than ten feet away from me. I would be dumb to even attempt to steal under those circumstances. the employee walked over and told me he loves my Marc Jacobs tote bag and kept following me around. I purchased the fragrance I was testing in addition to picking up my order so he would leave me alone. I really wanted to tell them there’s not a thing I can’t afford in Sephora and I’d never risk my freedom or my career to shoplift from Sephora!
I was wearing the trashiest red lipstick I could get my hands on at 15 years old! I like the furore over the name Underage Red was nonsense. It’s truthfully the experience of many MANY young women. And nowadays young women are wearing the most insane full makeup looks I have ever seen. Society is pushing far worse things on young people than a trashy lipstick name.
Underage red was the best name ever I was red lipstick at the age of 13 no one cares back in the day I prefer the good old days to now everyone is a society standards flaming whinger
In one of my jobs, right after college, I had to write fake reviews for a startup furniture company. I felt so bad and told my boss how horrible that is. They just said that it’s good furniture and not to feel bad. 🤣
As Sanitary worker we all went through pandemic working SO many hours just because it was needed. I think for the first 2 years as Chief nurse I slept maximum of 4 hours if anything a day (first 6 months not even that). Our Company work as a team with the National Sanitary System as we are dependent of them. So our Company wasn't able to pay us for those extra hours as the National Sanitary System and Gobernament didn't approve any rise in our payment. But our Company found the way to thank us for the hard hard work by giving each of the workers (no matter if administration or sanitary) 3 extra payed holiday days in the first year of pandemic and 2 extra payed holiday days the second year.
Was it enough to cover all those extra hours we made? No. But we were expecting nothing and we thanked the Company for finding a way to pay us back for our big effort with something we all loved.
I won’t be buying Sunday Riley ever again due to lack of trust.
I did noticed a huge difference in treatment at Sephora when I was very large. I gained a large amount of weight due to medical reasons and noticed I was always followed around the store when I went in. Now I’ve lost a majority of that weight, I never get followed around and staff treat me nicer.
You can check how authentic the reviews are on Sephora but running the URL through Fakespot. I'm not sure if it only works on the U.S. Sephora site.
I’m mix Native American and white and look more white and when I’m in sephora they make me feel like I’m being profiled and I’m a woman in my 50s . So when they are following me around I start trying to to ask them questions and they run like they don’t want to help me with the makeup questions or find a brand a brand that on line it says that they carry. When I go to the cash register and ask for something. Oh we don’t have that asked for something like Selena Gomez is line rare beauty oh, we don’t have that in stock. . I whined up ordering online cause most of the time I know more about the products. Then they do. Smh sad cause the next sephora is hour and half away