Can Amazon And Hyundai Solve Online Car Sales?
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- Опубликовано: 22 май 2024
- Amazon is piloting a program to allow car dealers to sell Hyundai vehicles through the tech giant's website. The plan is to ultimately offer Amazon customers the same experience they have when buying just about everything else sold on its website - meaning a one-stop shop. The program will begin with the Korean automaker but will expand to other brands before the end of 2024. But selling cars online poses challenges - such as valuing trade-ins and complying with regulations. Among dealers, the project has inspired enthusiasm, skepticism and in some ways, fear.
Chapters:
0:00 - 2:01 Intro - Can Amazon and Hyundai solve used car sales?
2:09 Chapter 1- The shift online
5:13 Chapter 2 - The partnership
7:50 Chapter 3 - The reaction
12:02 Chapter 4 - The challenges
Producer: Robert Ferris
Editor: Darren Geeter
Animation: Christina Locopo
Senior Managing Producer: Tala Hadavi
Additional footage: Getty Images, Amazon, Hyundai, Ford, Honda, General Motors
Additional sources: Hyundai, Amazon, FactSet
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Can Amazon And Hyundai Solve Online Car Sales? 
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Car Dealerships deserve to go under with the ridiculous 2x price gouging theyve been doing post COVID.
Only post?
It’s not gouging, it’s how capitalism works. Don’t like it, I’m sure North Korea is accepting applications.
They always do that 😂😂
Negotiate with them. If they're price gouging but there's not enough demand to justify price gouging then point that out to them.
Wait until amazon does that 🤡
As long as there are no junk fees. This will be hugely successful.
And no nitrogen tires
Gap insurance
@mrnarason you don't need gap insurance. I declined it when buying my new cars.
From what I’ve seen, there is nothing preventing dealers from slapping a $5000 markup on the price when you show up to sign the papers still
Don't you worry there will still be a 5000 markup weather there are dealers or not!
Proof the dealership system is broken : The dealership lobby pushes to prevent direct manufacturer to customer sales of cars. Instead of proving their value, they lobby to legislate to force their relevance.
Most dealerships would go extinct the moment direct to consumer sales became a permissible thing.
Not necessarily, people still prefer dealerships for service and most mom and pop service centers simply cannot afford the equipment and tools to repair the cars that are made today. What I dont understand is why dealerships haven't figured out how to pivot their business model and align themselves as service center first businesses. Even if every single car was sold online, there is still a huge need for service and always will be.
U means service by me doing it myself for 75% less?
I can stand those scammers
@nathanr5825 maybe electric but many newer cars i see are still servicable
@@nathanr5825 evs won't need service
They gotta get past the dealership lobbyists first.
Those lobbyists are not nearly big enough to make a difference, especially if Amazon wants to get into it
Dealerships dug themselves in a hole. The big three, especially Ford have been wanting to get rid of dealerships due to markups. I can see all of them teaming up to get rid of dealerships
Dealerships could pool all their money together for legal fees and lobbying , and they wouldn’t be even able to dent the resources of the in-house legal team at Amazon😂
Why? The physical car is still sold through your local dealership. Amazon just makes the sale easier. It's just another sales avenue for the dealers.
Lobbying stops working when technology moves in a new direction
I don't think I would ever buy a car from a dealer ever again. My last two cars were Tesla and Rivian. I bought them online. No haggling over price. No greasy used car salesman. The fees are all there in black and white. Nice and easy!
Yea! Car dealers are right up there with taxi drivers.
Wow, I think I will take financial advice from someone who bought two new battery cars that have heavily depreciated making your loan if you have one most likely underwater.
@@fuzzyschwartz IM SURE YOUR SQUEEKY TESLA WAS FUN. AND RIVIAN SCAMS
@@fuzzyschwartzwhat does that have to do with anything? You enjoy being abused by dealerships?
@@fuzzyschwartz I bought my Tesla with zero down and it’s breaking even almost two years later. Although 1.7 apr has a lot to do with that
Transparency (No Hidden Fees, Honesty) is what's needed in the car business - but many still refuse to learn, they're causing their own demise, it's a business model built on lying to costumers
You mean like no hidden garage door opener fees? Did you know Tesla sticks you for another $350 to install the garage door opener module after you get home and find out it doesn't come with it? How about those hidden $1,390 destination charges that are removed from the price until you've drilled down into the details.(why don't they just add destination charges to MSRP like all of the other car makers are required to do on the window sticker?)
Junk fees like added paint protection, door edge guards, locking lug nuts, nitrogen in the tires, local area mark-up's and various other dealer-added addendum stickers, along with insane document processing fees, inspection fees, vehicle sales prep fees, points added to loan rates, gap insurance, extended warranties, interior and tire protection policies and whatever else the stealerships can come up with, are the reasons for dealership decline. This really came to a head following Cov19, resulting in new car supply becoming akin to unobtainium. $10k markup on sub $30k cars was the final nail in their coffin. People were left 125+% upsidedown on a car that they could never afford and couldn't afford to trade. Now, with skyrocketing interest rates, a total collapse is imminent.
If you work diligently for years to fleece your customers, you get what you deserve. Be proud that you have ruined your own reputation and industry. Most would rather attempt self dentistry than to go to a car lot and buy a car.
If you do buy at a dealership, buy cheaper cars and tell them to remove any extra fees. I got a car for barely over $21k they wanted $32k for. I just told them I don't need all these extra junk things they want to add on.
100% true. The customer is viewed as a sucker. Milk it for every penny
customers shouldnt be so stupid then. Just cuz someone tries to sell you unnecessary stuff doesn't mean you have be a gullible fool. In today's age there are countless resources available online to see what you actually need. Only a dumb schmuck would go into a dealership without knowing anything about the car they want, and then fall for dealer gimmicks.
i worked in the service bay as an advisor, i would say tire and rim is key depending where you live road conditions and the tire size as well , and extended warranty is beneficial as some jobs can be expensive
@@robotbro7187couldn’t be said better. Americans rather guess than read. I’m also guessing they didn’t pull out there calculators. Are you smarter then a eighth grader. 😫😂🤣🫡
Hearing some boomer car dealer exec say that it’s “preposterous” that Amazon and any potential fully online car retailer would cut them out of the picture one day made me chuckle.
Well, he has a point. Carvana was trying to do the Online Car Buying experience, they hit a lot of Road Blocks and almost went Bankrupt soon after they went IPO.
Buying a car is different from buying a washing Machine from Costco, and I doubt u could enjoy a 30 day no question return.
There are a lot of rules and regulations set by Lender and Government agency such as the DMV design to protect consumer, business, as well as Banks themselves requires a human review on every situation, is not as simple and Click Buy Now.
Then why Tesla and rivian are doing it exactly this way? He clearly has no point and your argument made sense 10 years ago but is proven to be wrong.
@@danielfoehr9204 then why is Vivian Stock crash and burning?
If you just keep pumping cash into it, of course it will look like it is working.
Question is how sustainable is the business model to remain profitable.
The rethoric of "cut out the middle man" sounds great on paper, but how much does it cost to replace the middle man is the question.
Tesla might be a 1 off exception, not a norm. We will keep an eye on how many Direct Sale EV new comers survive a decade later.
@@steak5599who is Vivian?
I usually dread buying a new vehicle because I dread going into dealerships & dealing with shady, unethical, greedy people & all their tricks/traps - which never work on me, but ends up wasting most of the day with their crooked antics & misinformation. I either walk-out with the fair deal & vehicle I initially went in expecting, or no deal at all.
That’s the way to go. I had to threaten to leave when buying a Toyota. They kept trying to sell me an extended warranty on the most reliable car they had. Plenty of competition out there, so no reason to fall for their BS.
It'll be the same through Amazon. Amazon is just trying to make it sound nice to hook people in.
@@millirabbit4331 another YT channel actually went through this and explored a sale of a hyundai. It came out - they ended up at a dealership that wanted a markup.
meet the new boss, same as the old boss
I usually leave a dealership with more enemies after haggling the price lower than they expected but I take no joy in it. I would rather pay more for a pleasant experience
@@millirabbit4331 Nope... Agency model works in Europe. That is what Amazon is doing Agency model.
This is a good move towards a direct consumer point of sales.
This isn’t DTC. It’s uniquely not DTC.
@@powerbottomboi5255why
Agency model is still very good
Yeah, dealerships owners live like kings
This doesn't solve anything. Dealers are still at the center of it all. You'll still be buying from a dealer only this time, it is through Amazon. They should cut out the dealers completely. If I buy online through Amazon, it should be coming directly from the factory or from an Amazon warehouse. Other than that, what's the point of this? Some dealers already have the capability to complete the transaction all online. I don't see the use of this Amazon thing, except Hyundai is only trying to capitalize on Amazon's huge customer base and market their products to them.
I've got to say, the idea of buying a car online through Amazon sounds way more appealing to me than the traditional dealership experience. The thought of being able to shop from the comfort of my own home, without having to put on a brave face at the dealership or worry about getting a bad deal, is just so much more relaxing. It's about time car buying caught up with the digital age!
“We don’t have all the technologies online yet to trick you into paying far more than you need to for a car, but as son as we do, we can definitely sell you cars online.”
Was shopping for an EV and a Ford dealership tried to justify a $5k markup on a Mach-E with the fact that the first three years of oil changes are covered. Can't imagine why they're sitting on lots ...
Can't imagine why you would have walked into a Ford (or any) dealership expecting not to be cheated.
@@wholeNwon Mostly due diligence, ended up buying a Tesla and wanted to know that I had at least exhausted every alternative. That and the Mach-E is a great car to drive. (Auto Shows are the best place to check out and drive cars without being hassled)
If they offered lifetime oil changes I might have took the bait. 😅
@@ShadowRaptor8 No way I'd even bother to get in a Ford product.
I think that you are making this up, I've heard this line from other posters.
AWS is Amazon Web Services, not Amazon World Services
Not yet...
Crazy oversight lmao
There more. He said amazon owns smor rivian, but amazon divested from rivian last year.
Quality of research LoL
Yep. What can you expect with CNBC and their garbage reporting.
Dealership markup is what fked them. Missed the old day when they offer discounts for you to buy, now you're lucky if you can walk out the door with the MSRP price, instead of the crazy markup price they set.
There will be a markup at Amazon, too. Theyll lose a little and then mark it up. Its just now they'll be the only option they hope
The thing a lot of people don’t understand, and I don’t blame them, is the whole supply and demand part when it comes to markups on vehicles. I use to work in automotive sales so I can say with certainty that for vehicles that are more limited in production numbers or just special vehicles in general, supply and demand has a lot to do with markups. I don’t agree that all markups are fair, but some are justifiable.
Yeah and now they have oversupply issues for fake shortages
@@millirabbit4331 Okkay? If Amazon managed to monopolize the market then sure they will probably add a markup as well, But that's not what I'm trying to say. I was making a point of how Dealerships abuse the demands in the market and fking over their local community by adding insane markup on top of the MSRP prices. Doing so lead to consumers becoming more anti-dealership and shifting over to online shopping instead.
@@millirabbit4331going to fixed pricing will have its downfalls for people that can negotiate, but it opens up competition like when you shop Best Buy vs Amazon vs etc for an expensive computer/TV/etc. Companies will need to set pricing up front and compete.
Dealership lobby is kicking and screaming. They won't let this go. Liked mentioned in the video, this Amazon Hyundai partnership is just a lead maker. Everything still goes to the dealership. I'm sure they will still try to add on junk before the signing. Give us true direct to consumer sales already!
If you buy a Hyundai online, where do you service the Hyundai?
@@wyw201the same crappy Hyundai dealer
@@wyw201because it will certainly be needing service, these cars aren’t built to be problem free.
@@wyw201At a garage. I have an Infinity and always got it serviced at local garages, I don't need an Infiniti dealer.
I have done third party buys several times through AAFES and a local lease company. All the dealers did in both cases was deliver and prep the vehicle. (they were paid a prep fee for that service in the negotiated prices) Dealer provided a dealer tag and that was all. Signed to receive the vehicles.
As far as the dealer is concerned its a "fleet" delivery. They make a fixed payment for preparation, and also get to put their dealer signage on the vehicle and establish a customer relationship for service. Small profit today, potential service money tomorrow and free advertising.
What customers want is transparency and trust. The model might work for new cars but I’m not sure how reliable it would be for used vehicles
Actually, customers don't want to hear the truth. They would rather believe in " We will give you $ 10,000 for any trade running or not " " We will pay 20% over blue book for your trade " " We sell below cost . . ."
Same goes for home repairs " We offer a furnace tune up for $ 19.95 " , " Ten electrical outlets changed for $ 9.99 " " Buy one window get one free. "
Hyundai just started a used car business in Korea. They thoroughly check the used car for problems, fix them, and sell it at a fair price with a used car warranty. It really disrupted the Korean used car market.
@@alexl0890 I wouldnt bank on used car sales to be like this... just saying. Lets just take the win in saying we got new car sales online
I sold cars for a while, not an easy job, and one thing is for sure the most lying that's done in the showroom is done by the customers😂
@@michaelschaefer3124 Sorry you work for NIssan or Kia, but no one lies in the dealership unless they are tricking the already lying salesman...
A local dealership here in Seattle is advertising new Bolts for $4k under MSRP. Sounds great, right? But wait, click on the price disclosers and you really see they're marking up the vehicles $3500 and then showing your $7500 tax credit as a price reduction to get to their advertised price. Can't wait for the current car buying model to to extinct.
I want to buy DIRECTLY from the manufacturer!
Yes, why not?
NADA should be embarrassed by the actions of it’s members. But the future will be brighter for consumers as the power and influence of dealers fades into the past. It’s just a complete shame how they’ve ripped off consumers for decades and the NADA is part of the problem.
I hate to see E-commerce giant like Amazon to take over the market but local and national dealerships gotten too greedy over the years. I tired buying a new Honda Civic in North of Dallas and they wanted over $11k in add ons.
Amazon will want more. They will seem nice at first, though. Thats how monopolies work but our government doesn't seem to care or doesn't seem to have the power to stop them. Its the same trick they always do. Give people discounts and cheaper prices. Get a large marketshare to the point it is difficult to get the product elsewhere either due to time or location. Then, increase prices because you're the only option and say it has to do with market forces. That or start selling cheaper and cheaper built products at the same price or slightly less. Any competitors come up, you just buy them or find ways to stall them either through the government or ads or media influence.
i dont like giants taking over everything either, but they've identified a major source of pain for consumers that the current industry isnt willing to change on cause, and will capitalize on providing a better option. I dont have a Tesla, but many seem to really like their direct, fixed price approach
@@millirabbit4331The government just stopped the Jetblue/Spirit merger. They stopped the T-mobile/At&t merger back in 2011. The government does care about monopolies. Autotrader could do what Amazon is going to do. Lots of room for competitors.
A friend of mine tried to buy a new Prius Florida and they told him it would be $60k lol
What people don’t understand is that you can buy a car from home or online right now from any dealership. Every dealer is willing to use docusign and technology to sell vehicles. Consumers hold all the power. You can complete researching the vehicle and inspection from home.
That's how I purchased my ZLE, never stepped foot in the dealership and they mailed everything I needed to sign
@@StreetCars101TV Nice choice, I purchased my CPO-Porsche from Naples (I live in Texas), and it was a simple process even negotiated a good price through email.
@@saltxgroup nice!! And yes no BS, minus getting it shipped which took a while (2 weeks). I like this idea, but it's nothing new. Plus I think eBay will be superior again because they already have the platform for it and are selling cars already. Plus, it's not just Hyundai. My friend @hotseatautomotive was just talking about this
That's the way to go. Do not step into the dealership since it then transforms itself into a walk-in sale even if it originated online.
Good plan as long as you know exactly what you want, and do not need a test drive.
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Samuel Peter Descovich that's whom I work with
That is incredible! If he's this talented and has A-list skills, I'd like to speak with him. Even when I clone transactions using a MAM account, I continue to lose 20% of the time. Where can I locate his contact information?
SAMUEL PETER DESCOVICH
GOOGLE the name
If Amazon becomes known as the place to get the absolute best price, read cheapest, w/no lemons, and keep their return policy as it is, they'll completely change the game.
I'm interested to see how this goes.
Can I still return at Kohl's if I don't like it?
CarMax 30 days returns no questions asked.
nah.. UPS stores are going to have car transports parked outside and a QR code scanner for your online return 😂
@@yacko00 🤣🤣🤣 I'm still going to Kohl's. I want that 15% off coupon receipt that I never use.
......Man that would be GREAT!
I hope this is successful, dealers that have gouged prices deserve to go under. As long as they don’t charge additional fees I’m all for it
I have bought the last few cars through a no haggle dealer that has a working online sales site already. Putting Amazon between me and the dealer seems much worse. Their customer service is incredibly incompetent and their agents default to lying. That's the last thing I want to deal with in a larger transaction like this. Direct to consumer at least has some advantages over dealers.
Manufactures should all be selling online at MSRP. With financing options available at 12,24,36,48,60,72 months terms with exact credit break down for monthly payment.
Long term loans, beyond 36 months, is a problem. If you can't pay off a vehicle in 3 years, it's too expensive for you.
@@SomeUserNameBlahBlah Let me guess, you trade your leases in every 2? I took a 6 year note because it was offered at 3% -- I COULD have done shorter but why? I paid it off in 6, and here I am still driving it 12 years later!
I don't regret getting a fully loaded Explorer over a basic Edge one single bit. Been the best and most dependable vehicle I have ever owned. (and it follows the LEAST dependable vehicle -- an LR3) No major repairs, just brakes and tires.
@@redwolfexrI don't do leases, I pay cash in full for vehicles. People are overspending on vehicles they don't need.
@@SomeUserNameBlahBlah 36 months is some arbitrary number you got from Dave Ramsey or someone else. If that's where your comfort level is, that's perfectly fine but don't treat it like a fact of life everyone should adopt because you decided to.
@@SomeUserNameBlahBlah your issue is you're not thinking like a business. Your second issue is you're not letting adults make their own decisions.
They should have a base store where a candidate can feel, touch, drive then maybe. People who are older and old school or brought up the old ways, this may not work. This would definitely work because some people don’t like to go and deal with sales people. I hope they don’t have junk fees. They should have more choice than just one dealer or make. If this works I’m willing to give it a try.
I know tesla does this. Not sure about rivian. If you go to a tesla store, they have cars to test drive, and sales associates to ask questions. Those associates get paid an hourly salary so they don’t get a commission. When you’re ready you can either go home and buy, or they direct you to an iPad to help you check out. There’s no haggling and it’s very easy and simple.
No, they should not cater to older people they can learn their also human.
they are called "experience centers"
Your whole statement about how they should cater to old people is stupid.... Companies look for profitability, why focus on people who will die in 2 years rather than ipad kids who are being pumped out at massive rates... anyone with a brain knows where the money is at
I’ve been done with traditional dealerships for some time. If you can’t sell a vehicle without adding junk fees, you don’t deserve to be in business. You can tell how untrustworthy and unintelligent that model is by the reference to vaporware from the auto/dealership industry rep. He clearly has no idea what vaporware actually is. He’s just trying to discredit and discourage. Good luck with that.
The problem here with trying to negotiate is that dealerships have become so consolidated into large auto groups or even publicly traded companies like Penske that the ability to negotiate is simply gone. The pandemic has shown that markups on vehicles will be a constant in the industry so people would prefer the idea of buying direct from a manufacturer if it means buying a car at MSRP.
I love the Tesla store, the people are just there to answer questions ❤
And who pays for that service?
@@bobroberts2371its built into their cost of doing biz and already rolled up into their fixed car prices
Your mom@@bobroberts2371
@@bobroberts2371 they're Tesla employees, Tesla pays them
@@hypnotico7051 said " they're Tesla employees, Tesla pays them "
And Tesla pays for the facility, tools , inventory of supplies too, this seems just like a dealership. . .
I was skeptical of buying a vehicle online but my experience using Carvana was an absolute pleasure. I am really impressed with their web application and workflow process, simple pricing model, and right down to the day of delivery of the vehicle and than the tag/title that followed to wrap up the transaction. "This is how car buying should be" and if Carvana starts selling new vehicles, I will be first in line because nobody wants to deal with "4hr" dealer showroom experience.
The issue is Carvana was bleeding themselves dry to please consumers though, and the cash bleed won't sustain forever.
Untilmately, every business exist to make a profit, if they all give their customers a key to their vault, they will eventually just go bankrupt.
All we need is go back in time with that hyundai salesman doing the funky dance.
In the UK many manufacturers are either already on, or in the process of transitioning to direct to consumer with fixed prices, no haggling and national stock. Mercedes-Benz, Volvo, SMART, Tesla, the EV lineup of the VW group are already doing it with Honda, BMW, Ford and many others coming soon. So much more transparency, with no hidden fees and markups.
Auto dealerships are a racket and should be banned!
In stead, they bought your state legislature. Talk to your rep.
Umm.. they are far from a racket.
@thedude5040 so giving kickbacks to local officials for tax breaks, taking money from the manufacturer, price gouging consumers, and marking up prices anywhere 20 to 50% on sales and maintenance is not a racket?
@@kineticstar I'm sorry you were abused so let's punish everyone else. Very sound reasoning skills
@kineticstar I own 3 vehicles, two of which bought brand new in 2020 and 2022. I never go to the dealership for maintenance. I did have toyota before taking ownership of a 2022 rav4 hybrid replace the factory remote start so it will never require a monthly subscription. These were the first cars my wife and I purchased since high school. We are 31 and 33 years old now.
Amazon World Services 💀
😂😂
Honestly dealerships are doing it to themselves
Intriguing video! The collaboration between Amazon and Hyundai has the potential to revolutionize car sales as we know it! It's fascinating to see how both companies are leveraging their strengths to provide a seamless online car buying experience. Can't wait to observe how this pilot program evolves and how it will impact the overall auto industry. Great content, keep the updates coming!
a couple things that make me refer to buy car in person is be able to test drive and be able to check if there's anything wrong with the vehicle before pulling the trigger. On the other hand, my dealership experience was not positive, lots of dealer doesn't even acknowledge you just by your look and also hiding/lies about a lot of info about the vehicle
All of this is so true. If I could just only buy a new car online and see if in person before the sale. That's what I want. Bought used with carvana last year. It's just so much better. I don't need the dealer "selling" me on any particular car. I can research and decide myself.
What about the test drive? Without a test drive you might be miserable because the seat is uncomfortable or maybe the view of the road isn't what you thought it would be. Online research can't reveal things without actually driving the vehicle.
Ordered my Tesla Car 100%, so fast, easy, and drama free.
How's that communistic fixed-price model going to work once the Tesla monopoly is over? Answer, it won't they will be required to compete. A free market is driven by supply and demand.
I'm guessing you are in the 10% who live under 100 miles from a service center. The rest of us like getting service and body work at the dealer right here in town. I've noticed at the few service centers that I've seen they are overflowing with broken cars and so chaotic there's no place for customers to park. Better hope you don't need body work, most body shops won't go near a Tesla. Better plan on not seeing that car for 6 months.
@@robertthomas9564or not having car at all because it was totaled from a light tap.
My wife and I did near perfect point and click sale when we decided to buy a Toyota RAV4 hybrid through Costco. The program guarantees MSRP and discounts on certain items in the addendum. Costco offers to review the process to be sure it goes as contracted by clicking on a box during the search process. The salesman was prepared and we spent less than 2 hours, including the meeting with the finance people. Before doing this we drove the RAV4 at our local Toyota dealership and had begun the process of buying but found ourselves sitting in uncomfortable chairs as the salesman did whatever he does when he goes away.
I got chosen to be the pilot for this in ATL. I ended up quitting sales in general before anything came of it.
Good to know it’s a thing.
I hate dealerships just as much as the next guy, but can't we have an option other than Amazon? I'd really like to stop supporting Lex Luther.
Amazon will want more. They will seem nice at first, though. Thats how monopolies work but our government doesn't seem to care or doesn't seem to have the power to stop them. Its the same trick they always do. Give people discounts and cheaper prices. Get a large marketshare to the point it is difficult to get the product elsewhere either due to time or location. Then, increase prices because you're the only option and say it has to do with market forces. That or start selling cheaper and cheaper built products at the same price or slightly less. Any competitors come up, you just buy them or find ways to stall them either through the government or ads or media influence.
This is what most consumers don’t understand. They think Amazon is here to save the world and consumers money. Their ultimate goal is to have a total monopoly until most others are out of business. It’s not hard to see what happens later lol.
I also don’t understand why people hate dealerships. In any given time, you can walk in these days and buy most cars under MSRP. The inventory is a lot better than last year.
As long as win-win both. Amazon still provides some very cheap products online when compare to othet stores. As long as i save money, i would i care who make more money.
If the dealerships provide good service and fair price. Amaozn won't do anything to them. If they don't give good service and still offer way more expensive than amazon, that's how the free market works.
The number one problem is the title system... Sure. I've never been held up by that at a dealership. It's them trying to put you u through their financing and not being upfront with the fees when you get there.
After wasting time at dealerships, this would be useful for those that can't/won't leave their house to drive across town because of work/kids/busy lives. Even in college, I had to do a project on this and online sales was not even in the horizon until carvana showed up. Hopefully some discounts and better rates would be available because of less overhead.
If they figure out the repair and service side of things it will be huge. That is the current biggest issue with Tesla.
I totally agree the issue of service
So far, my service experience with Tesla has been easy. I just sent the information over the app, and the service team came to my home and fixed the problem. If they can’t fix the problem at my home, I just have to drop it off at the service center.
Not so sure I would want to add a third possible layer (in this example, Amazon). Hyundai/Kia dealership says battery replacement on EV is a dealer issue, dealer says it is a national Kia/Hyundai issue and now you want to add Amazon, or some other group, to the mix?
That's what Amazon needs, more control and money.
I would love this. I hate to be exploited by dealers. They are always trying to scam you.
Get a car in the fall before the year flips. But one in a recession when the 0% interest comes in and make sure you have a low “out the door” price first.
Tip: they pay monthly for cars in the lot. They need to sell. It’s finally a buyers market and amazon would eliminate all the scams. Skip the middle sales people ripping you off.
Research is key in escaping mark-ups and junk fees. Dallas dealers quoted us $9k over MSRP for a 2023 Highlander hybrid and $6k over for a 2023 Honda Pilot past November. We did our research and got a brand new 2024 CRV hybrid sport for ~$4k below MSRP+ destination in Ohio. Big ups to Roush Honda-Westerville, OH. They delivered it to Dallas.
As long as it's simple and easy without going through stealership. It will be successful.
You still have to one way or another. Because you still can’t buy a new car without a franchised dealer.
Amazon will be doing an agency model. So you pay online and go to dealership to pick it up, and just dont sign anything at dealership, all you are there to do is collect the car. All of Europe has this model already, for all brands their smaller commuter cars to their luxury brands all follow this agency model
In the 1950s Amazon’s predecessor (Sears) did this with the Allstate made by Kaiser(Jeep) and after 2 years it was dropped.
lol... we are a long ways away from the 1950's and the internet didnt exist then
Health care and now auto sales…..🤔
Sears is NOT amazon's predecessor. Not even close, even considering different times technology and era.
Test drive is important if you are not familiar with the vehicle.
I have purchased new vehicles completely online (Sequoia/4 Runner)
But had to test drive other purchases (BMW, MB)
ALL my lifetime experiences at ALL traditional car dealerships have been worse than getting a root canal.
In the past 10 year’s I’ve bought vehicles ONLY online and it was great.
In some cases you can buy new directly from the car manufacturer’s, just call the manufacturer and they will work with you and it’s extremely painless.
Car manufacturers are not allowed to admit they will sell directly to a customer but they will, I’ve purchased brand new vehicles from GM and Ford without ever setting foot in one of their dealerships.
But if your new car needs a warranty repair, do you take it to Amazon?
Did you even watch the video? Clearly not.
i think you're joking.. but they're only a dealer like a Carmax/Carvana/etc..
If it's a warranty repair you can take it to any dealership for that brand since the manufacturer pays the dealership for the repair.
@@tboneforreal So in other words, the dealership model isn't going anywhere. The Amazon model is going to be no different from the Costco or credit union pricing plans at dealerships where you get a set no-haggle price that is neither the best you can get nor the worst.
I wonder if dealership will have crazy fees when people go to pick up their cars.
Now what do you think, buckey?
Dealers should be owned by the manufacturer, no fees or bs.
I just bought a 2024 Pilot, and getting the car was just a nightmare. Had I been able to buy it online, I would’ve been a different person. Dealing with those sleazy salespeople can raise your blood pressure.
I like having the option of buying direct but also the option of going to a dealership
Next we can buy a house from Amazon
From black rock
with same-day delivery?
we used to buy houses from a Sears catalog, so wouldn't be too out of place if that practice was to come back
@@Balfoneus Yup. Some nice houses, too. Many are still in use.
@@wholeNwonexcept with Amazon it'll be 1/2 inch particle board, hot glue, and maybe some 1/2 inch finishing nails to make them not so visible.
I bought a car 5 months ago. I love the car, strongly disklike the purchasing experience. I had to read the fine lines and send it back because they kept trying to throw extra products in I didn’t want. Extended warranties, GAP, tire warranty, paint warranty, Sirius radio… an endless plethora of junk they try to add. Thankfully, I was in and out in about 1 hour because I knew which car I wanted and got in and out after a few hassles over the paperwork and add ons. BUT, it would be easier to just skip the interaction with the dealership all together, except for service.
Right now, I'm looking to turn in my leased 2022 Kona for a 2024/25 Kona in October. If I can guarantee the lowest price (and lease terms) on Amazon as a loyalty customer (it would be my 5th Hyundai lease since 2003), then I'm all for it. Of course, I would need to drive my current Kona to a Hyundai dealership to turn in the vehicle at lease end, but hopefully not have to spend 5 hours going over sales tactics and financing options. Plus, every 3 years I go to the dealership for my next leased Hyundai, there's never the same salesman who knows my purchasing history.
I'm conflicted. I don't know who I trust less, Hyundai dealerships or Amazon. Maybe this can lead to better companies trying similar things. Maybe I could buy a Toyota from Costco? A Honda from Trader Joe's?
I sure would but no Hyundai for me.
Even a toyota from Costco would be less of a hassle 😂
give me a good deal ill buy online. Screw dealers. Worst than predatory credit card companies and pay day loans.
Me, too.
Haha do you think a pay day lender or credit card will give me a 0%apr or 1.8%? These were my last two car loans on brand new cars in 2020 (VW passat SE) and 2022 (Toyota rav4 hybrid SE)
@@thedude5040 Wonder why. But you bought a VW...say no more.
@@wholeNwon what's wrong with vw?
@@thedude5040 "Google is your friend."
If people can bypass greedy unethical car dealers, I’m all for it.
Another issue with dealerships is they usually get stacked near each other causing crazy crazy traffic near them. Especially during rush hour. A future with little to no dealerships clogging up the road would be sweet.
I hope they succeed 👍
how about less things monopolized by amazon please?
Are you asking for that to happen, or less coverage of it?
yes @@BlownMacTruck
Took 2 hours to take ownership of a car in 2020 from a Mazda dealership after price had been negotiated the previous day. My niece just had the same 2 hour experience. The younger generation doesn’t want to deal with this BS… and honestly, I don’t know many that do. My Tesla and my daughter’s Tesla took us less than 30 minutes to inspect and complete the paperwork.
Purchased my current car online and it was wonderful. Car was delivered, was able to look car over and take test drive and took 15 minutes to sign paperwork that they had all ready to go. Loved the process and would do it again. Would really like to see what Amazon can do.
What website?
I guess I'm the weird one, but I like the dealer experience. I would never buy a car sight unseen. And haggle free pricing means rip off! I make myself an educated consumer and feel I get much better prices than a haggle free price;
Bro you gotta test drive
They'll probably have a showroom where you can go in and see the car in person and what not. But the ultimate sale will probably be online
Tesla does this just fine. Test drive at the showroom, go home and think about it, buy online when you're ready. No sales pressure or tactics.
i like this idea, the fact that you can avoid the dealership and their predatory tactics.
The problem is, Dealership don't sell cars anymore... They sell Financing, Service Contracts, and Add On Stuff! And if you are looking for a factory car, with no add-ons, and you are paying cash - the Dealership really does NOT want your business.
So people are buying cars sight unseen without inspecting and test driving different models? That's absurd!
They drive then at the stealerships.
People should rent the car model they want to buy for a week.
Who the hell test drive cars now days? You think you have options to test drive and pick and choose your perfect car at your perfect price without getting ripped off with dealer premiums? You are willing to visit those stealerships and dance with their shenanigan so you can test drive your perfect car? Your mind is set in the 1990s.
I can't stress enough how much I HATE dealing with dealerships! They're soooo slimy with their hidden ways of gouging you.
They deserve to go under. I mean why can't they just say 'this is the full price, all-in; If you want extras here are the prices...all optional; The bank approved you for this rate, we don't add anything to that" - Just be HONEST!!
I think non-negotiable all-in pricing is the best way to go. Less stressful for ALL involved and I'd certainly go to dealerships more often
Online selling is the key. As long as the develop a better customer service after selling 🎉
I am so ready for this!!!!
Funny how some of the most hated experiences we have to go through are related to automobiles: car dealerships, and the DMV.
While I hate to say all dealerships are equally evil the enterprise as a whole is just broken. Sure, the people have to make money somehow but the business model is simply one of the worst things to deal with.
It makes the most sense, money-wise. That is if you treat a car like a home appliance. If you actually care how it feels to drive, you'd want to see it, test it.
We’ve used USAA buying services some time ago. It was fast, easy and straightforward. Not sure if they still offer the service.
It’s fascinating that “car salesperson” is still a job in 2024! As for “used car salesperson” that is an anachronism. We bought our used car online and it was delivered to our door 1-2 weeks later. No fuss. I will say that with new electric cars, I found it useful to be able to test drive the vehicle. But, when I contacted dealers, they did not have the electric versions in stock at the dealer. So, seems like dealers want to drive their business online.
I love the dealership experience it’s one of my favorite past time. They cater to my needs and I tell them what I want and exactly how much I want to pay. I usually get invoice price and have never paid more then 1.99% Apr. Most people are lazy or lack the confidence to deal.
Try doing that now. Everything changed in last 2 years.. even 1.99 apr does not exist anymore..best you can do is 5 percent
@@srikanthchowdary1852. Very true interests rates has gone up since the last loan I got back in March 2022. I thought 1.99% was high at the time 😆. The car I bought in 2023 they offered 4.9% so I just paid cash. But now in the current market many manufacturers are offering 0% financing cause cars are starting to pile up.
Clearly a dealership employee
@@hypnotico7051. Definitely not. They don’t make enough money to fund my car collection.
As a car enthusiast, I like going to the lots and looking around, it’s a fun experience, but buying a car is a different story. Went to a Volkswagen dealer looking for a new Golf R or GTI. They had a Golf R that had been sitting in the showroom for 5 months now but they are still not letting it go without their $5,000 markup. I really wanted the car and tried to “talk them down”. Nope, they didn’t budge past $4,000 markup. And they wanted a 12% APR when my credit was in the 700’s. Didn’t take it. Not wasting 5k for something I didn’t pay for. It would be nice if car companies can adapt Tesla dealership system.
Bought first new Toyota Tacoma in 2001 on-line. Straight price stated, as wanted out of inventory in Colorado at time. Loan online, with bank. Only had to pick up truck and sign at dealer. 2001, nothing new. Just Amazon and phones.
I can tell you what has really happened here. People who purchased their vehicles on-line have found major defects in those vehicles delivered to them. This makes the buyer very upset!
I LOVE Amazon and will proudly buy my next car from Amazon. I love how good their prices are, customer service, and my packages are always delivered on time w/ 0 issue. ❤❤❤❤❤ the problem with the majority of car companies in crap innovation, poor manufacturing, and wokeness. Amazon gets manufacturing and using automation to dominate 👏🏼this is how they will be successful.
I like the idea of shopping for a car I like online, choosing to order the make/model/color/configuration I like; the car then gets shipped to a local amazon hub (amazon branded, not a traditional dealer). You pay a refundable deposit or fee; then go to do a final test-drive and sign the financing paperwork and get the car.
You should be able to go from arriving at the dealership; 20 minute test drive, and all paperwork signed and finished in less than an hour. No gimmicks; no salespeople. All of the pricing/sales is online; the person at the amazon hub "dealer" is just a nice person to help with the paperwork process. This should be the way things are done... but keep in mind it will destroy thousands of dealership jobs in the process..
Only available in USA or worldwide?
Will be interesting to be able to order a car from Amazon and send to everywhere in world
The overcharging, The hour or more spent purchasing your vehicle. The attempt of manipulation if you have a pre approval before purchasing, the hours of operation. Purchasing a car should be a quick and easy process for everyone.
I am ALL for this 💪🏾💯🔥🔥🔥🔥
First Hyundai’s I ever knew of anyone buying during the roll out of “ a whole new Hyundai “ in the early 2000’s, were paid for by credit card from an online website that was point and click, and then an auto broker contacted you if there weren’t any as equipped, delivered your car, picked up trade in at home or where you worked. Easy Peasy. Not sure what this has taken so long. 20 years?
Dealers just screwed me with Accessory Fees. Also, they said they had a car and to come in. When i got there, they said it was broken down, in service, and i couldnt see it. I gave them a 1 star review online.
If you still have to go in person to sign the papers then what's to stop them from trying to talk you into extras once you get there? That's the most egregious part of the process to me.
The key factor in selling cars online is how much of the issues and recalls and serviceability of the cars the online retailer will take on the third-party cars they sell.
I don't understand. If you buy your car online via Amazon or wherever, then where do you get its warranty service done??
I wish you could buy online. I hate dealing with dealerships. Every time I've went to the dealer the price has been a bit more than what the online price says
I have bought my last 5 cars online - the best way to go
As a consumer I'm not gonna be forced to finance through their company only. I've never been more turned off when a dealership told me I could only use their bank to finance.