In my opinion, most dealerships are LIARS, CHEATS and THIEVES! Until they get reported to the Attorney General's Office of their respected state and until they get sued nothing will change. This old lady needs to sit out front of this dealership in protest with a sign and let the TV stations in her area know and then pray the dealership is stupid enough to call the police to have her removed!!!
I once thought I would like to sell new cars at a dealership. They were running a 4 day series of classes for $500 to teach an average intelligent person the ropes. The deal claimed some would chosen for that dealership. One need no pay up until day 4 . The class included a wide range people, men , women, young old, white Afro, and oriental. The 1st two days were interesting. Interesting story telling , but no real substance. When the 3 rd day arrived people were doubtfully talking among themselves about the varsity and sincerity of this program. Three days passed and not one iota of valuable information was presented to the class. Then subtle threats of attendee dismissal if the instructor thought negative conversation was taking place . That was enough for me. I did not return on the third day. While I was attending these classes that took 8 hours each day, I was working a shift in a factory on the graveyard shift. I was dragging physically and mentally. The $500 fee would have been a real sacrifice. I felt like a hostage being freed. Then the harassing phone calls came from the instructor and dealership. They banned me from ever purchasing a car from their dealership. Big whoop huh? Well I never did return as a customer, but by my choice. In years passed My son and I bought 5 cars from them. In fact I never bought another car from any dealership. My cars are over 20 years old with no electronics. I have no car payments ! I have a great mechanic and I do some repairs myself. In my life again I can’t fathom ever buying a new car or an E car, ever! Now I must tell you I am 81. I like my old car. I don’t work anymore. My average overall speed is 15 mile a week. Yes I can afford to make this decision and I am not advocating everyone follow my example. This is my story.
I run the Coalition of Wisconsin Aging and Health Groups. Elder fraud is an issue we deal with so much that I have an attorney on staff dealing with it full time. Thanks for making this video.
As a coalition Director are you aware of the US Inspector General’s finding of thousands of widows cheated by Social Security over death benefits . I have helped a number of my patients avoid this the last 6 years.
Those scammers need to be caught and fired. No reason to take advantage of elderly people who come to the dealer, trusting them, just to get ripped off.
Peter I have enjoyed your channel for years, but I have never had more respect for you than after watching this episode! Thank you for exposing these scams and in particular this scummy dealership’s name at the end of your piece. Absolutely brilliant!
No matter the manufacturers they represent, they are still shameless or is it shameful. They could have gotten the sale on the two filters and 30 minutes of labor. I doubt any fluids were added.
Let me tell you this this is what I believe is going on they want you to put the stuff in the coolant system ruin the engine deny your warranty claim so you can buy a new vehicle. It’s a conspiracy.
When we purchased our new Toyota a few years back the dealer was always trying to up sell my wife on service she didn’t need. She would always put them on the phone with me and it blew my mind the things they tried to sell her. We changed dealerships and they were great! Fair and honest always. There are honest dealerships out there, you just have to find them. Also my experience with finding a good independent Toyota mechanic has also been a great experience (when you find them). Karma is real!! Love your channel!
We all appreciate that your ethics are always top-notch sir! This is an issue in so many trades these days where profit is the major focus and the customer comes somewhere between third and fifth. Stay warm friend!
This is a common rip off that many dealerships and some other auto repair shops do, sadly not an uncommon issue. It would be great to legally go after this dealership, they probably have never done any proper fluid changes. Peter, Thank You for having great Morals, and being a great trusted Mechanic and Friend to all❤🙏
Don't forget fuel injector cleaning service. We had a service writer that told people the manufacturer suggested doing it it every 20,000 miles. One day a guy brought in the maintenance manual that comes with the car and asked him to show where it says to do it in front of a showroom full of customers. He never tried to sell it again.
What would you recommend I do about a 2016 Nissan Altima cvt? Or what would you recommend on a " blind " high milage 4l60e? Asking for a friend. Take care.
Good for you for calling out crooked dealer service dept. I would go as far as naming these idiots and crooks. It will be the only way to stop them scammers.
It seems 50,000 miles is the magic number. My Toyota service advisor knows me and weeds out the crap that I don’t need however she’s not always there and that’s when the fun begins. This summer I made an appointment for the New York State yearly inspection. I was told my car failed due to having physically damaged headlight that wasn’t properly secured. One of the clips on the top of the headlight unit broke off which had no effect to the headlight. It was secured ( I have a video taken right after its failure) however the dealership wanted Over $1500 for a new unit so I could pass inspection. I went to a local shop and it passed without any problems. A few weeks later I went back for an oil change and showed my fully secured and fully working headlight to my regular service advisor. She had to let her boss know which turned into a mea culpa of im sorries. You need to be on your toes, I stopped going to them when they recommended spark plugs and sway bar bushings at 70,000. I no longer trust them and have found an independent mechanic who is honest.
Only Idiots have their Car serviced at Main Dealers. I have never or will ever go near one. I would never give them the opportunity to Rip me off. Great Vid Bro. 👍🔧🇬🇧
Here's one you'd like, bought a brand new Corolla from dealership and the day I drove it off lot, a check engine light came on. Cylinder #2 misfires. Turns out the Cylinder was pitted and I was told literally it was because I wasn't using Chevron with Tecron gas.... I hadn't even filled it up yet before I brought it back that week 😂
Won't that Toyota dealer be surprised after you informed that customer about the scams they pulled on her, while showing her the actual factory recommendations, along with the dirty filters that they missed. They probably just lost a customer for life!
Peter, License plate (mentioned by commentators as the clue that identifies the scammer shop) seems to indicate a Subaru, Nissan dealership??? …Not Toyota?
@@Jerry-sy8rdmaybe this a "pre-purchase vehicle inspection" ,for a person buying "this lady's " vehicle? The "Toyota certified vehicle inspection", and this guy had to justify his findings, and explain why they have all the "Toyota paperwork" for the car, with lack of service/unnecessary service done to it.
Thank you for being a good human being and taking care of the old lady. I'm sure they never put conditioner in her coolant. They just charged her for nothing. Please copy and send the receipts to Toyota. They will punish the dealership for this.
Thank you. I'm a senior and so far, I've been very fortunate with our local Tacoma dealership. They are maintaining both of my Taco's along with my wife's Acura and 85 Volvo wagon. I sunk a boat load of money into my 95 Taco at a local repair shop and they struggled to get it running correctly. Our local dealer service rep asked for me to give them a shot at it and no harm no foul type of trouble shooting service. They correctly diagnosed multiple issues and corrected the problem, drives like it just rolled out of the dealership! That leads to bringing in the 85 Volvo and again they hit it out of the ballpark. Service rep sees an issue and brings me back to discuss with the mechanics. Yet it boils down to service tech's of your quality and integrity, you sir would have me as a customer should I reside where you are at.
Many shops over service and take the slightest " issue " and turn it into FEAR ! After I pulled ALL 4 wheels to inspect the brakes and clean any dust off , I went for state inspection . These dirt bags put a charge on to " clean dust off rear brakes " of $ 30.00 . Probably a blast if shop air on EVERY car ! I told them I was just in there ( I do most of my own work ) and there was nothing there . They started to argue with me . I told them I will NEVER be back !
Great video! Another sad story. I recently had family get scammed as well. Thankfully it wasn’t for tens of thousands or more. But I had a client get scammed out of his life savings. Disgusting people need to be stopped.
Although Toyota dealerships are independent, service advisers sell additional services for their customers. It’s not unusual for some dealerships to do this as the advisors and the technicians often split a percentage of those additional services. This dealership oversaw necessary services (i.e. air filter and cabin filter)
In U.K. too,plugs should last 60k so 6yrs at 10k services,but if true mileage is only 24k they still change them. Also charge for fob batteries,2,even when told not to. If you complain they keep you waiting for an hour. Front caliper pins seize,"oh we dont take wheels off every service" Money for old rope.
Way to go Peter! I bought a 1984 Taco off the lot of my local Toyota dealer and took it for regular maintenance for years with no problems. Then the service manager was promoted and the new one tried to upsell me for a timing chain replacement. I had a friend look at it (it was tapping a little from a worn tensioner) but he advised me to let it go. This was after the service manager claimed they had my engine tore apart and gave me a quote on the cost. Again, my friend (who is a mechanic and also maintained the jets for the USAF Blue Angels) advised me to stop the job and just buy a TC kit for when needed. I drove that Taco two more years before it failed. My issue with the dealer was they lied that the work had started and tried to talk me into continuing. I picked up the truck a few hours later and not a bolt was touched on it. My friend saved me a lot of $ by doing it himself. Not all service managers are created equal! Buyer Beware.
You are the Best. You're right to be mad, and disgusted. I've run into both great and NOT great dealerships. A few "unfortunately ignorant" "maintenance supervisors" talked down to me when I had my old truck in for service over the years. They were visibly uncomfortable when I insisted on being told WHAT they wanted to do, and WHY. It is amazing how they just assume it's okay to be condescending toward women customers. If they persisted in their snottiness (Wot -- my money isn't as good as a man's???), then I'd be sure to let it slip that as a pilot, for decades, the AIRCRAFT shops ALWAYS let me in to observe what they were doing to my airplane(s). Funny how their outlooks would change. (~~roll eyes here~~) But just when you wonder about people, I stumbled into a small mechanic shop associated with a brake/muffler chain. Wow. Talk about the other end of the spectrum! I'd gone in there for something I'd guessed was minor, but ended up sitting there most of the day, as they repaired several things. They were honest, sincere and worked so hard. But what I saw that day restored my faith in garages -- the owner continually greeted every single customer the same way (and the place was packed).. and a very old woman had worries about her car, but was even more worried about how to pay for it. He had the mechanics repair all the necessary (multiple!) items, but when he checked her out, he explained what she needed to watch for, etc., but charged her for just ONE of the repairs. He knows all these people, since every one of them is a RETURN customer! Karma works that way, right? I've gone back there for years now -- many years. They are honest and smart and talented. Good shops DO exist. And P.S. I HAVE found a good dealership now, too. :-) Shame on these arrogant clowns, for taking people's money. Thank you for the great video. You are the best.
I see what you did at the end Peter - that license plate holder tells what Paul Harvey used to call " The rest of the story " . Thank you for that public service announcement concerning that unscrupulous dealer . Now folks can put two and two together , and steer clear of that scam dealership .
Rant is well justified Petr. It irritates me greatly every time my wife takes her car to the dealer for service and they pull the “scare tactic” BS and try to get her to buy additional services, etc. My favorite so far was her previous car (2010 Venza) when the dealer recommended tires. I went inside when we went to pick it up. I baited them into admitting that the odd wear was due to overinflated tires. I then showed them my photos and documentation on my phone of me checking the tire pressure after every service visit. Every time they had overinflated them 5-10 psi. I ripped the service manager a new orifice (politely) and notified them if they keep pulling the scare tactic crap I’d report them to Toyota corporate. Surprisingly the BS seemed to stop after that chat! 😂
When I met my future wife she had a Toyota Tercel with a glovebox full of receipts from the Toyota dealer where she got it serviced. Added up to over $850.00 of upsell sh*t in one year. In the next 10 years and 175,000 miles I may have spent maybe $400.00 at most on maintenance doing it myself.
Many of the dealers have such high expenses and low margins they scam the locals. Good job bringing this situation to light. My dealer told me I needed a new air filter, and I had just replaced it. Hold them accountable.
Thank You, Peter. Sadly, I see this way too often. I have friends stop by, and I'll spend two hours with them and go over everything their car needs and doesn't need. Cabin Air filters on Toyota's are a 30 second job. The new filter was $20; the dealer wanted $180 for "filter and labor". Sheesh.
Unfortunately kids are getting ripped off also, as not as many are mechanically inclined. Thanks fella for being honest, and shining a light on this corruption. I'm a Honda and Toyota fan boy. Sorry this other dealer has diminished Toyota's image.
Cheers to you for taking the time to do this. They get away with this because no one cares, really. No enforcement of laws, no penalties, no confrontation no educating consumers. Even if the up front manager was busted on camera, the owners would fire him, and would say we never knew. This is standard corporate procedures for all used care dealers and new car guys and pure corporate types in general. You did good to point this out, but 'the old lady' will usually not believe you or disregard. My 90's year old parents in florida got terrible advice from their physician, who was doing the same scam on them as was done on this woman. Thier 'treatment' eventually killed off my father. Both of them said when confronted with the doctors scams; we put our faith in the doctor- you shut up. In general, people are never properly educated in this country. This corprate shill games ins and outs should be taught in high school. Truly- we get what we deserve when we live in fear and amidst greed from the top down.
I too, Peter, appreciate your work on Toyota vehicles and sharing how to do better maintenance. Honesty is the best recommendation! Thank you. Keep the good work going my friend!
I bought a 2000 Infiniti i30 that was primarily dealer serviced and they couldn't fix a simple leak in the power steering system. In trying to remove the nut on the power steering line they rounded it (probably didn't use the correct wrench). I added Lucas power steering leak fix and also AT Reseal and the leak stopped. Simple fix but beyond the dealer. I don't trust dealers. They over charge the customer and underpay their mechanics. well their days are numbered thanks to EVs that don't require extensive service.
I noticed that every time I took my wife’s RAV4 in for its “free” oil change after buying it there, there was ALWAYS some $500 up charge! I go to a local mechanic now.
And I agree with you about the special training about the floor mats. I know someone who had a runaway vehicle accident because of the stuck floormat situation. The vehicle was a newer electronic fly by wire accelerator also and she did not get people who inspected that fault
We have a 2012 Tacoma that we bought used and just now it has 65k miles on it. We paid around 30k for the truck. And a few months ago the dealer sent us a letter saying they would happily give us 4,000$ for our truck 🤬. I didn’t even give them the time of day and reply to their letter. I just tore it up and tossed it in the trash.
Thank you! My mom has a Honda minivan and is in her 80's. Recently I decided to take it in to her regular dealer so the things the DID need to be done could be fixed and she would not have to worry about getting scammed. These scammers do far more damage than $20 or $30 dollars. They damage people's trust in one another and (as they get older and are worried about getting scammed) even themselves.
Coolant conditioner is a WIX product it helps with the buildup of the coating that comes from OAT (Organic Acid Technology) original anti-freeze. Premium synthetic oil is recommended for all Hybrids due to the number of starts from zero rpm . The coolant conditioner while Toyota does not recommend it the original antifreeze. Opening the system kills the OAT organisms which then start to clog radiator and heater core . If you are going to call something a scam please use all the facts because the Toyota antifreeze in the Hybrid system uses a different type antifreeze and doesn’t need to be opened to check the level the conditioner usually doesn’t get put in . I am a certified master technician who works for an independent shop not associated with any dealership but have taken dealer courses for several manufacturers as well as aftermarket training
Too bad Toyota corporate doesn't care about their customers as much as you do. I've reported this sort of issue happening at 3 local dealers and I got some canned response with zero action from Toyota to do anything about it. Not that Toyota isn't the only company with dealers who pull this sort of garbage, but they should hold themselves to a higher standard like their customers do.
Thank you for taking your time to rant and inform us because we, as non-mechnic, old people, are expecting them to be, a dealership and or mechanic, an experienced and professional. What a disappointment 😞.😮💨🙄
Great video Peter! This poor treatment of customers is unfortunately more common than people realize. Best thing to is what you’re doing with this video. Note to viewers: Don’t vilify the dealer on the license plate frame as it’s not a the local Toyota dealer.
Thank you for being a real person Petr. I cant stand that shops do this, especially to old folks and women who dont know any better. This is why i do all my own repair work, number one, i cant afford a shop rate even if i wanted to pay it, second, why pay a premium for shoddy workmanship. If you want it done right youve gotta do it yourself. IMHO.
Thank you for the info. Years ago, I realized the dealership maintenance is the leader of scamming $ out of customers' pocket, and I stopped going there. Recent years I started to fix my own car whenever I can. If I have a garage, I will maintain myself.
Good on you ! Our newly appointed coordinator wanted us to sell all these Bullshit services showing test strips and battery printouts. We where graded on this . Total crap as far as I was concerned !
It’s sad to see this kind of deceitfulness even in our small c😊mmunity. We saw that with a quote from another local shop to change my water pump and timing belt on my truck for more than double your prices. Not to mention from non- certified Toyota maintenance mechanics. I understand your disgust with this dishonest behavior. It’s shameful and unacceptable. Especially when as a loyal Toyota owner, you expect a dealer will work by the books and their training to fix and maintain your vehicle accordingly. Thank you, Petr for being so passionate about your fellow citizen and for being the honest person you are. I know that all of us really appreciate your honesty and transparency when working with us as customers. Thank you Petr
Thank Peter you are so right. Unfortunately lots of dealers operate like that. I have never seen and A/C filter that dirty They are too lazy to work in the glove compartment. They are all getting kickbacks
That’s why I do all my work myself. I don’t trust anyone touching my cars, we recently had my young sister-in-law‘s Lexus, IS 250 taken to the dealer, and they took her to the cleaners, and basically butchered her car with thousands of dollars worth of things that it didn’t need and it burns my soul hearing this from every angle, every dealership all over the states. Peter, I really appreciate you putting this out there and everyone should be under alarm when they take their car to dealerships.
Those 2 filters ( cabin and air ) are the first thing to be sold at the oil quick change shops. I’m with you on reading the owners manual, i have to wonder how many miles the coolant will be lasting now? You are a very nice guy to your customers rants are OK by me. No matter how cheep they are they are no improvement to the existing quality of OE supplied services. Another reason i buy a car at a dealer and never go back except to visit the parts department when i need a quality part.
Petr...you are a good man, but this dealer needs called out. Fleecing people leads to unsafe vehicles. You know this is true. Send this video to the owner of the dealership. Do the right thing my friend. Much love from Arizona.
God bless your kind honesty. Toyota's are great vehicles, sadly most "stealerships" & many garages do this to people all too often no matter the brand. Stay blessed.
I bought a low mileage used Lexus ES330, it was 18 years old with 36k that I was able to confirm. The wheel bearing was loud so I reached out to the local Lexus dealer for a quote. They wanted $1100.00. My regular mechanic did it for $280.00. On a different vehicle a Honda dealer gave me a good price on a timing belt. I asked them what they were including as I had researched a Aisn kit with pump pulley and tensioner for 220.00. Their price was good but here was the scam, the tensioner if needed was an additional $300.00. I called them out in a review and the dealer tried to defend this. If anyone reads my review they will probably think twice before going there.
Love the rear license plate reveal of the local lying no good dealership. It is terrible that not only is the dealership profiting from unnecessary and non OEM services, but in essence they are introducing products that can void the warranty. Thank goodness that she keeps all the service receipts, in case that ever becomes an issue, she can prove that a Toyota Dealership did the actual work. Peter my curiosity is how did she find you? It is a big step for most to walk away from an official dealership. It would be cool to see you give the cars to their owner and get some innocent feedback from them for your channel. And I also recommend getting cool fake plate with your Channels name to protect privacy of the original cars license plates. Thank you for always providing true, honest and helpful video Peter
The timing chain cover oil seep is their gotcha. As you know, on the 2GR-FE to replace the cover requires dropping the engine; it's a $3000 job. Well, any time I bring my 2012 ES350 to the dealer (last time, to replace the dash under special warranty), they recommend that job along with a hole bunch of other BS. Yes, I can see the seep, but there is not oil dripping and the oil level does not drop between changes. A decent human being would say to the owner of a 12 year old car--just leave it alone and hope it doesn't get worse. But somehow we lose our humanity when we work for someone else.
Thank you for the rant. Well deserved. Tis a sad part of the system. And worse, this is well beyond Toyota's control - this is the dealer and its employees looking to maximize profit. Tisna real.shame that the manufacturers are hesitant (and maybe prohibited) to stomp on the dealers in cases like this
![VENEZUELA vs. ARGENTINA [1-1] | RESUMEN | ELIMINATORIAS SUDAMERICANAS | FECHA 9](http://i.ytimg.com/vi/SJfoPdeOPCQ/mqdefault.jpg)
![CHILE vs. BRASIL [1-2] | RESUMEN | ELIMINATORIAS SUDAMERICANAS | FECHA 9](http://i.ytimg.com/vi/5ObJt_71AYc/mqdefault.jpg)
In my opinion, most dealerships are LIARS, CHEATS and THIEVES!
Until they get reported to the Attorney General's Office of their respected state and until they get sued nothing will change.
This old lady needs to sit out front of this dealership in protest with a sign and let the TV stations in her area know and then pray the dealership is stupid enough to call the police to have her removed!!!
I agree.
Probably why the call them "stealerships". Lol
These Toyota dealership are called stealerships . Especially the dodge Chrysler ones ..
I once thought I would like to sell new cars at a dealership. They were running a 4 day series of classes for $500 to teach an average intelligent person the ropes. The deal claimed some would chosen for that dealership. One need no pay up until day 4 . The class included a wide range people, men , women, young old, white Afro, and oriental. The 1st two days were interesting. Interesting story telling , but no real substance. When the 3 rd day arrived people were doubtfully talking among themselves about the varsity and sincerity of this program. Three days passed and not one iota of valuable information was presented to the class. Then subtle threats of attendee dismissal if the instructor thought negative conversation was taking place . That was enough for me. I did not return on the third day. While I was attending these classes that took 8 hours each day, I was working a shift in a factory on the graveyard shift. I was dragging physically and mentally. The $500 fee would have been a real sacrifice. I felt like a hostage being freed. Then the harassing phone calls came from the instructor and dealership. They banned me from ever purchasing a car from their dealership. Big whoop huh? Well I never did return as a customer, but by my choice. In years passed My son and I bought 5 cars from them. In fact I never bought another car from any dealership. My cars are over 20 years old with no electronics. I have no car payments ! I have a great mechanic and I do some repairs myself. In my life again I can’t fathom ever buying a new car or an E car, ever! Now I must tell you I am 81. I like my old car. I don’t work anymore. My average overall speed is 15 mile a week. Yes I can afford to make this decision and I am not advocating everyone follow my example. This is my story.
You can legally protest on a public sidewalk . It's not defamation if it's the truth !
Honest mechanic, Rare find. God bless you sir.
Scotty is a good honest mechanic too.
I run the Coalition of Wisconsin Aging and Health Groups. Elder fraud is an issue we deal with so much that I have an attorney on staff dealing with it full time. Thanks for making this video.
That’s tragic! People taking advantage of elders, well…let’s just say there’s a special place in hell for them.
As a coalition Director are you aware of the US Inspector General’s finding of thousands of widows cheated by Social Security over death benefits . I have helped a number of my patients avoid this the last 6 years.
Those scammers need to be caught and fired. No reason to take advantage
of elderly people who come to the dealer, trusting them, just to get ripped off.
They are not going to fire him, they put him up to it. He gets a healthy commission for selling that snake oil.
Peter, you should report this to the Toyota, USA because this dealer needs to loose his license.
Peter I have enjoyed your channel for years, but I have never had more respect for you than after watching this episode! Thank you for exposing these scams and in particular this scummy dealership’s name at the end of your piece. Absolutely brilliant!
No matter the manufacturers they represent, they are still shameless or is it shameful.
They could have gotten the sale on the two filters and 30 minutes of labor. I doubt any fluids were added.
Bravo. Quite the Wake Up call to everyone. Lack of morality is infecting our country.
Thank you Peter for exposing these Toyota dealerships scamming people. Horrible.
Call the dealer and report them. Dont let this slide. They are most likely doing this to other people.
call the dealer, but call Toyota Corporate also because good reputations are priceless yet easy to destroy
Don’t bother calling the dealer, they are the ones separating the customer from her money, call the Toyota 800 number
@@rossr6616 I think Scotty Kilmer mentioned this in one of these his videos sounds familiar
2:14 oh did they ? They probably lied about the oil change too
Let me tell you this this is what I believe is going on they want you to put the stuff in the coolant system ruin the engine deny your warranty claim so you can buy a new vehicle. It’s a conspiracy.
Thank you so much for caring about our elderly folks. You’re an honorable man.
When we purchased our new Toyota a few years back the dealer was always trying to up sell my wife on service she didn’t need. She would always put them on the phone with me and it blew my mind the things they tried to sell her. We changed dealerships and they were great! Fair and honest always. There are honest dealerships out there, you just have to find them. Also my experience with finding a good independent Toyota mechanic has also been a great experience (when you find them). Karma is real!! Love your channel!
Most service writers get paid a commission on what they sell so of course they are going to recommend.
We all appreciate that your ethics are always top-notch sir! This is an issue in so many trades these days where profit is the major focus and the customer comes somewhere between third and fifth. Stay warm friend!
This is a common rip off that many dealerships and some other auto repair shops do, sadly not an uncommon issue. It would be great to legally go after this dealership, they probably have never done any proper fluid changes. Peter, Thank You for having great Morals, and being a great trusted Mechanic and Friend to all❤🙏
What a travesty! Thanks for looking out for your customers!
As usual Peter, Great info and help to people that may not know this stuff. Great honest work always pays back to the one that does it right!
Biggest scams in the dealership - 1 Finance Department. 2 Service Department, 3 Sales Department.
Petr I love the subtle reveal at the end, the dealers name is on the licence plate holder.
not true. if you look up that dealer they are a Nissan dealership.
Don't forget fuel injector cleaning service. We had a service writer that told people the manufacturer suggested doing it it every 20,000 miles. One day a guy brought in the maintenance manual that comes with the car and asked him to show where it says to do it in front of a showroom full of customers. He never tried to sell it again.
Thanks for your honesty.
Im an honest mechanic, nice to see another honest mechanic out there. Dont ever flush your transmission either. It could destroy it. Stay safe !!
What would you recommend I do about a 2016 Nissan Altima cvt? Or what would you recommend on a " blind " high milage 4l60e? Asking for a friend. Take care.
Thank you sir for taking care of this lady. Scams are everywhere these days as more and more people don’t care about honesty and integrity.
Good for you for calling out crooked dealer service dept. I would go as far as naming these idiots and crooks. It will be the only way to stop them scammers.
Watch till the end. It's hiding in plain sight.
Petr, If you are unhappy, we are unhappy. This is an ugly side of the industry.
It seems 50,000 miles is the magic number. My Toyota service advisor knows me and weeds out the crap that I don’t need however she’s not always there and that’s when the fun begins. This summer I made an appointment for the New York State yearly inspection. I was told my car failed due to having physically damaged headlight that wasn’t properly secured. One of the clips on the top of the headlight unit broke off which had no effect to the headlight. It was secured ( I have a video taken right after its failure) however the dealership wanted Over $1500 for a new unit so I could pass inspection. I went to a local shop and it passed without any problems. A few weeks later I went back for an oil change and showed my fully secured and fully working headlight to my regular service advisor. She had to let her boss know which turned into a mea culpa of im sorries. You need to be on your toes, I stopped going to them when they recommended spark plugs and sway bar bushings at 70,000. I no longer trust them and have found an independent mechanic who is honest.
Only Idiots have their Car serviced at Main Dealers. I have never or will ever go near one. I would never give them the opportunity to Rip me off. Great Vid Bro. 👍🔧🇬🇧
Here's one you'd like, bought a brand new Corolla from dealership and the day I drove it off lot, a check engine light came on. Cylinder #2 misfires. Turns out the Cylinder was pitted and I was told literally it was because I wasn't using Chevron with Tecron gas.... I hadn't even filled it up yet before I brought it back that week 😂
702 is that your area? Vegas? Trust nobody there. What did it turn out to be?
Won't that Toyota dealer be surprised after you informed that customer about the scams they pulled on her, while showing her the actual factory recommendations, along with the dirty filters that they missed. They probably just lost a customer for life!
Typically done to take advantage of even people with car knowledge
They don’t care. They’re shameless.
Peter, License plate (mentioned by commentators as the clue that identifies the scammer shop) seems to indicate a Subaru, Nissan dealership???
…Not Toyota?
@@1-Wheel-Drive He said several times it was the local Toyota dealer. There's only one Toyota dealer in that area.
@@Jerry-sy8rdmaybe this a "pre-purchase vehicle inspection" ,for a person buying "this lady's " vehicle? The "Toyota certified vehicle inspection", and this guy had to justify his findings, and explain why they have all the "Toyota paperwork" for the car, with lack of service/unnecessary service done to it.
Thank you for being a good human being and taking care of the old lady. I'm sure they never put conditioner in her coolant. They just charged her for nothing. Please copy and send the receipts to Toyota. They will punish the dealership for this.
Thank you. I'm a senior and so far, I've been very fortunate with our local Tacoma dealership. They are maintaining both of my Taco's along with my wife's Acura and 85 Volvo wagon. I sunk a boat load of money into my 95 Taco at a local repair shop and they struggled to get it running correctly. Our local dealer service rep asked for me to give them a shot at it and no harm no foul type of trouble shooting service. They correctly diagnosed multiple issues and corrected the problem, drives like it just rolled out of the dealership! That leads to bringing in the 85 Volvo and again they hit it out of the ballpark. Service rep sees an issue and brings me back to discuss with the mechanics. Yet it boils down to service tech's of your quality and integrity, you sir would have me as a customer should I reside where you are at.
Stay away from the stealerships...... I just wish there were more folks like yourself that we could come to have service done.
Many shops over service and take the slightest " issue " and turn it into FEAR ! After I pulled ALL 4 wheels to inspect the brakes and clean any dust off , I went for state inspection . These dirt bags put a charge on to " clean dust off rear brakes " of $ 30.00 . Probably a blast if shop air on EVERY car ! I told them I was just in there ( I do most of my own work ) and there was nothing there . They started to argue with me . I told them I will NEVER be back !
Great video! Another sad story. I recently had family get scammed as well. Thankfully it wasn’t for tens of thousands or more. But I had a client get scammed out of his life savings. Disgusting people need to be stopped.
Thanks very much for pointing this out. Much respect to you!
My disappointments with Toyota dealerships are many both in high parts and bad service experiences.
Plus high labor rate!
Thank you for educating us. Thank you for your honestly and good ethics. We need more people like you.
Although Toyota dealerships are independent, service advisers sell additional services for their customers. It’s not unusual for some dealerships to do this as the advisors and the technicians often split a percentage of those additional services. This dealership oversaw necessary services (i.e. air filter and cabin filter)
In U.K. too,plugs should last 60k so 6yrs at 10k services,but if true mileage is only 24k they still change them. Also charge for fob batteries,2,even when told not to. If you complain they keep you waiting for an hour. Front caliper pins seize,"oh we dont take wheels off every service" Money for old rope.
We can't trust nobody and dealers. Thank you for your honesty and information!
Way to go Peter! I bought a 1984 Taco off the lot of my local Toyota dealer and took it for regular maintenance for years with no problems. Then the service manager was promoted and the new one tried to upsell me for a timing chain replacement. I had a friend look at it (it was tapping a little from a worn tensioner) but he advised me to let it go. This was after the service manager claimed they had my engine tore apart and gave me a quote on the cost. Again, my friend (who is a mechanic and also maintained the jets for the USAF Blue Angels) advised me to stop the job and just buy a TC kit for when needed. I drove that Taco two more years before it failed. My issue with the dealer was they lied that the work had started and tried to talk me into continuing. I picked up the truck a few hours later and not a bolt was touched on it. My friend saved me a lot of $ by doing it himself. Not all service managers are created equal! Buyer Beware.
Great content Sir! Thank you. All you have to do is listen to the service people talk to their customers. They often lie to generate cash.
It’s possible a local news station would be interested in this story.
You might think so but the TV stations up there are very small-time operations. They probably don't have the resources to do that kind of story.
May hurt their local advertising revenue
You are the Best. You're right to be mad, and disgusted. I've run into both great and NOT great dealerships. A few "unfortunately ignorant" "maintenance supervisors" talked down to me when I had my old truck in for service over the years. They were visibly uncomfortable when I insisted on being told WHAT they wanted to do, and WHY. It is amazing how they just assume it's okay to be condescending toward women customers. If they persisted in their snottiness (Wot -- my money isn't as good as a man's???), then I'd be sure to let it slip that as a pilot, for decades, the AIRCRAFT shops ALWAYS let me in to observe what they were doing to my airplane(s). Funny how their outlooks would change. (~~roll eyes here~~)
But just when you wonder about people, I stumbled into a small mechanic shop associated with a brake/muffler chain. Wow. Talk about the other end of the spectrum! I'd gone in there for something I'd guessed was minor, but ended up sitting there most of the day, as they repaired several things. They were honest, sincere and worked so hard. But what I saw that day restored my faith in garages -- the owner continually greeted every single customer the same way (and the place was packed).. and a very old woman had worries about her car, but was even more worried about how to pay for it. He had the mechanics repair all the necessary (multiple!) items, but when he checked her out, he explained what she needed to watch for, etc., but charged her for just ONE of the repairs. He knows all these people, since every one of them is a RETURN customer! Karma works that way, right? I've gone back there for years now -- many years. They are honest and smart and talented. Good shops DO exist.
And P.S. I HAVE found a good dealership now, too. :-)
Shame on these arrogant clowns, for taking people's money. Thank you for the great video. You are the best.
Ethics and Morality are alive and well in you Peter. Hats off to you Sir!
Your a good man Peter !
Your correct on dealers . They all up sell . The list that the show customers in the waiting area should be criminal.
I love this channel, and I always upvote ... but do you ever turn on the HEAT!!!!
The Car Care Nut just uploaded a video about a similar dealership scam a few months ago, it’s sickening. Stealerships
I see what you did at the end Peter - that license plate holder tells what Paul Harvey used to call " The rest of the story " . Thank you for that public service announcement concerning that unscrupulous dealer . Now folks can put two and two together , and steer clear of that scam dealership .
McCrea is a Nissan dealer but she probably took it to Mid-City Motor World, the absolute worst service department in this neck of the woods!
Eureka McCrea are Subaru and Nissan dealers... Mid-City Motor World is Eureka's local Toyota dealer.
@@learjet1246 Peter has the service invoices - perhaps he could solve this mystery .
@@huntncover There's no mystery. He specifically said it was the local Toyota dealer doing the service. And that means it's Mid-City Motor World.
@@markn0024-lf3ek Ok , I must not have been paying close enough attention . Thank you .
Rant is well justified Petr. It irritates me greatly every time my wife takes her car to the dealer for service and they pull the “scare tactic” BS and try to get her to buy additional services, etc. My favorite so far was her previous car (2010 Venza) when the dealer recommended tires. I went inside when we went to pick it up. I baited them into admitting that the odd wear was due to overinflated tires. I then showed them my photos and documentation on my phone of me checking the tire pressure after every service visit. Every time they had overinflated them 5-10 psi. I ripped the service manager a new orifice (politely) and notified them if they keep pulling the scare tactic crap I’d report them to Toyota corporate.
Surprisingly the BS seemed to stop after that chat! 😂
When I met my future wife she had a Toyota Tercel with a glovebox full of receipts from the Toyota dealer where she got it serviced. Added up to over $850.00 of upsell sh*t in one year. In the next 10 years and 175,000 miles I may have spent maybe $400.00 at most on maintenance doing it myself.
Many of the dealers have such high expenses and low margins they scam the locals. Good job bringing this situation to light. My dealer told me I needed a new air filter, and I had just replaced it. Hold them accountable.
You're a good man Peter!!!
Wow I'm glad I check with u before making a new moves on my Toyota so thank you so much for everything you do!! 🙏🙏
Thank You, Peter. Sadly, I see this way too often. I have friends stop by, and I'll spend two hours with them and go over everything their car needs and doesn't need. Cabin Air filters on Toyota's are a 30 second job. The new filter was $20; the dealer wanted $180 for "filter and labor". Sheesh.
Unfortunately kids are getting ripped off also, as not as many are mechanically inclined. Thanks fella for being honest, and shining a light on this corruption. I'm a Honda and Toyota fan boy. Sorry this other dealer has diminished Toyota's image.
Cheers to you for taking the time to do this. They get away with this because no one cares, really. No enforcement of laws, no penalties, no confrontation no educating consumers. Even if the up front manager was busted on camera, the owners would fire him, and would say we never knew. This is standard corporate procedures for all used care dealers and new car guys and pure corporate types in general.
You did good to point this out, but 'the old lady' will usually not believe you or disregard. My 90's year old parents in florida got terrible advice from their physician, who was doing the same scam on them as was done on this woman. Thier 'treatment' eventually killed off my father. Both of them said when confronted with the doctors scams; we put our faith in the doctor- you shut up.
In general, people are never properly educated in this country. This corprate shill games ins and outs should be taught in high school. Truly- we get what we deserve when we live in fear and amidst greed from the top down.
This is why people refer to the Dealership as the "Stealership"... Terrible and I would call the BBB in your area or the State Auto Repair agency.
I too, Peter, appreciate your work on Toyota vehicles and sharing how to do better maintenance. Honesty is the best recommendation! Thank you. Keep the good work going my friend!
Ty for being an honest mechanic....very hard to find.
I bought a 2000 Infiniti i30 that was primarily dealer serviced and they couldn't fix a simple leak in the power steering system. In trying to remove the nut on the power steering line they rounded it (probably didn't use the correct wrench). I added Lucas power steering leak fix and also AT Reseal and the leak stopped. Simple fix but beyond the dealer. I don't trust dealers. They over charge the customer and underpay their mechanics. well their days are numbered thanks to EVs that don't require extensive service.
Thank you. This is the reason I do all my own work.
This is exactly why I started doing the maintenance work myself on my vehicles and my mother's vehicle.
I noticed that every time I took my wife’s RAV4 in for its “free” oil change after buying it there, there was ALWAYS some $500 up charge! I go to a local mechanic now.
And I agree with you about the special training about the floor mats. I know someone who had a runaway vehicle accident because of the stuck floormat situation. The vehicle was a newer electronic fly by wire accelerator also and she did not get people who inspected that fault
We have a 2012 Tacoma that we bought used and just now it has 65k miles on it. We paid around 30k for the truck. And a few months ago the dealer sent us a letter saying they would happily give us 4,000$ for our truck 🤬. I didn’t even give them the time of day and reply to their letter. I just tore it up and tossed it in the trash.
Thank you! My mom has a Honda minivan and is in her 80's. Recently I decided to take it in to her regular dealer so the things the DID need to be done could be fixed and she would not have to worry about getting scammed. These scammers do far more damage than $20 or $30 dollars. They damage people's trust in one another and (as they get older and are worried about getting scammed) even themselves.
Thank you so much. I love Toyota Maintenance after my first video.
Coolant conditioner is a WIX product it helps with the buildup of the coating that comes from OAT (Organic Acid Technology) original anti-freeze. Premium synthetic oil is recommended for all Hybrids due to the number of starts from zero rpm .
The coolant conditioner while Toyota does not recommend it the original antifreeze. Opening the system kills the OAT organisms which then start to clog radiator and heater core . If you are going to call something a scam please use all the facts because the Toyota antifreeze in the Hybrid system uses a different type antifreeze and doesn’t need to be opened to check the level the conditioner usually doesn’t get put in . I am a certified master technician who works for an independent shop not associated with any dealership but have taken dealer courses for several manufacturers as well as aftermarket training
"Today I'll be ranting' 😀🤣😅
Too bad Toyota corporate doesn't care about their customers as much as you do. I've reported this sort of issue happening at 3 local dealers and I got some canned response with zero action from Toyota to do anything about it. Not that Toyota isn't the only company with dealers who pull this sort of garbage, but they should hold themselves to a higher standard like their customers do.
Thank you for taking your time to rant and inform us because we, as non-mechnic, old people, are expecting them to be, a dealership and or mechanic, an experienced and professional. What a disappointment 😞.😮💨🙄
Four of my neighbors went to the same dealership for service on their Toyota. All of us were told we needed an alignment, very strange right?😂
Great video Peter! This poor treatment of customers is unfortunately more common than people realize. Best thing to is what you’re doing with this video.
Note to viewers: Don’t vilify the dealer on the license plate frame as it’s not a the local Toyota dealer.
Thank you for being a real person Petr. I cant stand that shops do this, especially to old folks and women who dont know any better.
This is why i do all my own repair work, number one, i cant afford a shop rate even if i wanted to pay it, second, why pay a premium for shoddy workmanship. If you want it done right youve gotta do it yourself. IMHO.
I too hate when older folks are scammed.
Thanks for making this video, that goes to most dealerships, they are always trying to get the most of innocent people 😞
Thank you for the info. Years ago, I realized the dealership maintenance is the leader of scamming $ out of customers' pocket, and I stopped going there. Recent years I started to fix my own car whenever I can. If I have a garage, I will maintain myself.
Good on you ! Our newly appointed coordinator wanted us to sell all these Bullshit services showing test strips and battery printouts. We where graded on this . Total crap as far as I was concerned !
A tale as old as time until mechanics are no longer on flat rate and commission and the service managers make bonuses this crap will never stop
It’s sad to see this kind of deceitfulness even in our small c😊mmunity. We saw that with a quote from another local shop to change my water pump and timing belt on my truck for more than double your prices. Not to mention from non- certified Toyota maintenance mechanics. I understand your disgust with this dishonest behavior. It’s shameful and unacceptable. Especially when as a loyal Toyota owner, you expect a dealer will work by the books and their training to fix and maintain your vehicle accordingly. Thank you, Petr for being so passionate about your fellow citizen and for being the honest person you are. I know that all of us really appreciate your honesty and transparency when working with us as customers. Thank you Petr
Thank Peter you are so right. Unfortunately lots of dealers operate like that. I have never seen and A/C filter that dirty
They are too lazy to work in the glove compartment. They are all getting kickbacks
Evil lurks everywhere. It gets worse everyday. God Bless you for making people aware of.these things.Thank you sir.
You're a good man, Peter.
You’re a great man Peter
That’s why I do all my work myself. I don’t trust anyone touching my cars, we recently had my young sister-in-law‘s Lexus, IS 250 taken to the dealer, and they took her to the cleaners, and basically butchered her car with thousands of dollars worth of things that it didn’t need and it burns my soul hearing this from every angle, every dealership all over the states. Peter, I really appreciate you putting this out there and everyone should be under alarm when they take their car to dealerships.
Thank you for exposing this dealership and alerting us to be more responsible and aware of what to look for and not be so trusting. 😊
Those 2 filters ( cabin and air ) are the first thing to be sold at the oil quick change shops. I’m with you on reading the owners manual, i have to wonder how many miles the coolant will be lasting now? You are a very nice guy to your customers rants are OK by me. No matter how cheep they are they are no improvement to the existing quality of OE supplied services. Another reason i buy a car at a dealer and never go back except to visit the parts department when i need a quality part.
I think most folks with modern coolant are doing it every 5-6 years or 75k miles or so.
Petr...you are a good man, but this dealer needs called out. Fleecing people leads to unsafe vehicles. You know this is true. Send this video to the owner of the dealership. Do the right thing my friend. Much love from Arizona.
God bless your kind honesty. Toyota's are great vehicles, sadly most "stealerships" & many garages do this to people all too often no matter the brand. Stay blessed.
I bought a low mileage used Lexus ES330, it was 18 years old with 36k that I was able to confirm. The wheel bearing was loud so I reached out to the local Lexus dealer for a quote. They wanted $1100.00. My regular mechanic did it for $280.00. On a different vehicle a Honda dealer gave me a good price on a timing belt. I asked them what they were including as I had researched a Aisn kit with pump pulley and tensioner for 220.00. Their price was good but here was the scam, the tensioner if needed was an additional $300.00. I called them out in a review and the dealer tried to defend this. If anyone reads my review they will probably think twice before going there.
This happens in many countries and on many makes of cars. Sadly "Honest Joe" is everywhere.....
Love the rear license plate reveal of the local lying no good dealership. It is terrible that not only is the dealership profiting from unnecessary and non OEM services, but in essence they are introducing products that can void the warranty. Thank goodness that she keeps all the service receipts, in case that ever becomes an issue, she can prove that a Toyota Dealership did the actual work. Peter my curiosity is how did she find you? It is a big step for most to walk away from an official dealership. It would be cool to see you give the cars to their owner and get some innocent feedback from them for your channel. And I also recommend getting cool fake plate with your Channels name to protect privacy of the original cars license plates. Thank you for always providing true, honest and helpful video Peter
I really appreciate your videos, Peter!👍
Go to the BBB agency and have her file a complaint
The timing chain cover oil seep is their gotcha. As you know, on the 2GR-FE to replace the cover requires dropping the engine; it's a $3000 job. Well, any time I bring my 2012 ES350 to the dealer (last time, to replace the dash under special warranty), they recommend that job along with a hole bunch of other BS. Yes, I can see the seep, but there is not oil dripping and the oil level does not drop between changes. A decent human being would say to the owner of a 12 year old car--just leave it alone and hope it doesn't get worse. But somehow we lose our humanity when we work for someone else.
Terrible when you cannot trust the dealerships service.
Did they change the oil and filter?
Peter I am happy you are now in this lady’s life - I hope she will continue to bring her car to u exclusively.
Thank you for the rant. Well deserved. Tis a sad part of the system. And worse, this is well beyond Toyota's control - this is the dealer and its employees looking to maximize profit. Tisna real.shame that the manufacturers are hesitant (and maybe prohibited) to stomp on the dealers in cases like this
Knowledge is power. Thanks for wielding it kindly!
Based on those filters, I don’t believe they did anything, except print a bill.
If you get a mechanic that suggests coolant conditioner, don't forget to request to have your blinker fluid changed as well. This is very important.
I always wait to have the summer air removed from my tires and have the winter air put in as well!
And don’t forget them to check your dipstick bearings.