How to Troubleshoot No Display on LCD Monitor? | ASUS SUPPORT
HTML-код
- Опубликовано: 20 окт 2020
- If you need more detailed exclusion information, please refer to the following FAQ link
LCD Monitor Troubleshooting - No display after turning monitor ON: www.asus.com/support/FAQ/1012723
#ASUS
#LCD
#Monitor 
Наука
Asus, I have to say I’m disappointed after seeing dozens of videos having to explain this fix this simple malfunction that any other equipment company would have been able to prevent.
Hi ZD,
Thank you for your feedback and suggestion.
@@JapanShopBrazil yeah but that’s you
@@crimsongrims5925 okay, find a better solution or keep on paying for fixes or new monitors. U know that.
Agree with you @YMC
@@JapanShopBrazilL taste in men 💀
I have had multiple Asus ProArt monitors go bad after the mains power went out and came back on. No amount of cycling/trouble shooting made them work again. Very said. I really loved the ProArt monitors, but I have had three of them go bad so far.
Hi, according to your problem, may I ask what troubleshooting steps you've done?
Have you make sure that all cable is well connected?
Whether the no display problem occur on three different ProArt model you have?
Please note that ASUS LCD monitor can support power specification: AC 100-240V
If you bought a monitor from another region, the power cord is not necessarily compatible to power outlet.
You should replace the appropriate power cord or plug adapter in order to ensure normal power supply of the display.
Could you provide your product model and OS version? Thank you.
@@asus_supportq❤❤❤❤❤❤
Thank you, one of the solutions worked for me :)
Using a ROG PG348Q with a GTX 1080 TI, have been using the monitor for a few years now with the provisioned DP cable with the box, and starting at least a few weeks back the monitor seems to 'crash' where I am playing a game or else and it turns into the "DisplayPort not connected" message even though it is. It seems when this occurs the fans in my computer become very loud as if one of the components are overheating which is confusing considering my computer was fine in this state before for a long time. I have attempted numerous troubleshooting options and procedures including changing the DP cable, changing settings such as power saver, and and further. Based on this it would seem the issue is more so with the components within the computer as it would appear to overheat, or the power supply is in some form abnormal. Thank you for this opportunity to receive some feedback.
Hi, George Adams.
May I ask if you added external hardware, installed or updated software(could you please provide the name and the version) or made any changes before this happened?
PG279QM - The HDMI ports don't work properly with any of these tips, or with the included / or with multiple alternate high end, high speed HDMI cables. The HDMI ports on a brand new PG279QM simply don't work properly (9 times out of ten, no signal) - limited to the one, single Display Port for using the product.
Hi, Bethesda Terrace. Sorry for the slow reply.
May I inquire whether all three HDMI ports on the PG279QM are inoperable? Have you checked to the correct input port?
If possible, please cross-test the monitor with multiple devices and verify at least one device shows a signal.
Thanks bro you have solve my problem now my PC is running well ❤️
thanks
Just bought my monitor Pro Display PA248QV last month, everything was fine, but not until today… i didn’t on my monitor for almost 3 days bcs i was away. But today when i want to use my monitor, nothing happen… the monitor just won’t turn on. I tried to use the power cable at my other devices and the device can turn on, but when i try again on my monitor it won’t power on…
Hi m. ehan,
If you have followed all the steps in this video, please send the monitor to RMA for further examination. Please visit our official website for contact info of our local service center.
I love you bro tysm❤❤
ROG Strix XG27UG. Power LED is Solid Red for a short period of time before going back to off.
Hi blancjoker,
May I ask if you followed the instructions in the video? Does the power indicator fleeting, and does the screen have no display from beginning to end?
Please replace other identical signal cables (VGA/DVI/HDMI/DisplayPort) to take a cross-test, confirm that the voltage is normal, or replace other stable power sockets as well.
Please refer to the following link.
rog.asus.com/support/FAQ/1012723
@@asus_support Thanks for getting back to me so quickly. During startup the power indicator flashes white during initial startup but then either turns off or goes solid red. Nothing comes up on the display. I've tested all cables on a known working monitor. (Not sure if it requiring less power may affect the results) I've also tried the weaker monitor power cable on the ROG Strix as well and got the same results. The other monitor that I tested all cables on and tried using its power cable to test the Strix is an Asus VG279Q1A.
Note: I'm not 100% sure where my voltmeter is at and currently don't have the time to go looking for it. That may take upto a week to get that info.
@@TheBlankJoker
Please try to connect to another normal-voltage power supply/outlet or replace other stable power sockets if possible.
If you checked all the signal cables, selected the correct input port, and tried to reset the monitor and the issue still exists, it is recommended that you visit the ASUS Repair Center to have your device checked.
Please refer to the following link.
www.asus.com/support/service-center-location
i have Asus MG28U.
And having black screen issue and cant seem to get it to work :/
My PC detects the screen and everything but nothing is showing up, power comes through to the monitor and seems fine but just wont show anything on it, other monitors work fine.
Tried swapping power cable, tried 2 different HDMI cables and DP cables as well, nothing seems to work.
Hi ViktorFr,
Is the power LED on when the power is turned on? Is the correct input source selected?
@@asus_support yes power is on, and everything is set up. Asus logo appears on screen when turned on but just doesnt show any image but other monitors work
@@ViktorasFr Is the correct input source selected? Please select the correct source by pressing the input select button or 5-way OSD navigation joystick, the LED monitor can normally display. Or have you tried connecting to other computer devices?
Hi, I just unwrapped my BE24E monitor. I have an hdmi connection but the monitor screen remains black, only the led is on, there is no display i can't even go to settings. My laptop detect it when i go to settings on it but nothing shows on the monitor. I can't unlock it
Hi
Emma Weiler,
Have you followed the steps in this video? Do you have other devices(pc or other laptop)? if displayport is supported on your laptop, please also try it.
I get the white light, turns on for a bit then goes black when i select hdmi 1 or 2 it gives me a blue screen for a bit turns balck agaon same goes for display port, im not using the hdmi that came with the screen because it doesnt match my computer, its always black idk what to do
Hi Yiannis Agkortzas,
Could you please provide the model name (for example, PA248Q) and details of the situation?
May I ask if you have checked the signal cable or selected the correct input port?
It is recommended that you cross-test with another identical signal cable and another computer (PC/Notebook) to confirm whether it is normal.
Please refer to the following link as well.
www.asus.com/support/FAQ/1012723
Wouldn't boot to bios, monitor woke but froze with tiny white line in the middle or the screen on a solid black background, tried everything possible. Turned out to be a faulty USB device or port. Not sure which. Just removed all the USB fobs that were plugged in and bingo, It now boots to bios. Now I have to work out if it's a USB port or hardware that's plugged into one. But it's booting and that is the main thing. Hope that helps somebody.
Hey both of my Asus monitors displayports stopped working after I bought my second one because my Pc hdmi is broken but hdmi works on my ps5. Gonna type both of my models - VG279QL1A - VG279Q1A.
None of the tips worked. I still can refund my newer Monitor so I’ll take that to consideration to what to do but I’d rather not refund it.
I just got a VG34VQL1B, when I boot up my pc the monitor displays all the way up till windows is running then I get a no signal. It only happens on DP, HDMI works fine.
Hi
Do you try to install official driver ? Please refer to below link to download it. Thanks. Tdlcdnets.asus.com/pub/ASUS/LCD%20Monitors/VG34VQL1B/ASUS_VG34VQL1B_WHQL_Driver.zip
I have an Asus PG32UQ I bought on July 2021 and was working fine, now when it turns on , only a white led light under the screen comes up but nothing shows on the screen, not even the logo, so I can't use the menu on the screen as is all black (off?), I used a flashlight to see if there was any backlighting at all but nothing, tried different PCs, a laptop, PS4 and PS5, also different HDMI and DP cables and nothing, ac adapter,/power brick is the original that came with the monitor. Is there any way to get it back to work? Monitor was so expensive to have this kind of issues...
Hi, according to your question, based on the symptoms you've described, it's possible that there's a hardware issue with the monitor's display or internal components. Since you've already tried different devices and cables, it's unlikely that the issue is caused by an external factor. I recommend contacting our technical support team or the retailer where you purchased the monitor for further assistance.
You can refer to the following service center location link.
www.asus.com/support/service-center-location
Thank you.
Hello, I have the same problem. Did you find a solution? I'd appreciate any info 🙏🏻
@@3dfximagen No, as a matter of fact, it's collecting dust in a storage since Asus support is terrible and they push you to buy a new one.... so I moved to a better brand and been really happy since then.
May I ask what kind of issue you are experiencing?
Have you tried any troubleshooting methods to resolve the problem?
Could you please provide the product model and a detailed description of the issue you are facing?
Thank you.
VG278QR, power indicator LED is on white but screen doesn't display anything. I have tried swapping the DP cable, turning it off then unplugging it then holding the power button for about a minute then plugging it back in then turning it back on, the monitor still doesn't display anything. My PC detects the monitor and shifts the whole arrangement whenever I turn it off and/or unplug the monitor.
I suggest connecting the screen to another computer for testing. If it doesn't work on another computer as well, it may indicate a faulty screen. In that case, I recommend taking the device to a repair center for further assessment.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
@@asus_support Thank you for the prompt reply. I connected the monitor to my laptop (MSI GF63) and it was being recognized by Windows, and I was even able to set its refresh rate to 165Hz from the default 60Hz, but it still does not display anything. Again, the LED power indicator is white but the monitor panel, even the backlighting, is not working as if the monitor is off.
I have an issue where my VG248QE monitor is getting no signal from both my HDMI input and my DVI input, but both the monitor and my PC still receive power. I've tried all inputs for both cable types and my PC doesn't have a VGA input.
Hi Phillip Holley,
May I ask if you have select the correct input port?
Please refer to the link below to check the troubleshooting steps.
www.asus.com/support/FAQ/1012723
If possible, please cross-test the monitor with multiple devices and verify at least one device shows a signal.
@@asus_support Yes I have tested all input ports and the 2 that are available on my PC (HDMI, DVI) are not responding. I've tested another monitor and another PC with this as well and still no luck. However my original PC and monitor still have power and seem to be working, only my monitor still isn't receiving a signal.
@@phillipholley8532
Based on the situation you describe, if all the steps are unable to solve the issue, it is recommended that you visit the ASUS Repair Center to have your device checked. Please refer to the following link for further assistance.
www.asus.com/support/CallUs
My VG27A monitor all of a sudden just went black. I replugged the power supply in different outlets around the house still nothing. I checked the the cables with a volt stick and it seems the power supply gets power from the outlet but the cable that goes from the power supply to the monitor doesnt get any power at all. That cable is stuck in the power supply so now way to switch it either. What can I do?
Hi, according to your question, if you have make sure that you try all the troubleshooting steps according to the video or the FAQ at the description box.
It is suggest that you can visit official repair center for further repair and inspection.
Thank you.
my ASUS VG278QF doesnt work with minidp-DP cable, tried multiple cables, they are fine with other monitors. I tried turn off/on, change cable and all these things. power LED is orange, when i turn monitor on, but it says DP cable is not connected or smth like it. help.
Hi Artem M.,
Did you follow the instructions in the video to check power, signal cable and input source?
If possible,please cross-test the monitor with multiple devices and verify at least one device shows a signal.
電源はついているようですが、モニターの設定画面も何も出てきません。どうしたらよいですか？
Hi 烏賊,
I am sorry for not being familiar with Janpeness, so I used Google translate to understand.
It is recommended that you refer to the "No display after turning monitor ON" troubleshooting steps at the following link.
www.asus.com/jp/support/FAQ/1012723
when i turn my pc on in the morning the monitor does not wake up so i have to unplug monitors power and then plug it back in then monitor wakes up and works for the rest of the day this started happening about a week ago monitor is 6 months old ?
Hi, according to your question, have you make sure if the operating system had entered hibernation, sleep or power-save mode?
Please check if the cable is well connected.
May I ask whether the power light is on or off?
Have you try to cross test with other monitors?
Did the problem still exist?
Also, could you provide the product model and OS version?
Thank you.
Thanks I need this.
My new PG27AQN makes this problems. When I start a game the screen still black and Display Port No Signal.
Hi, according to your question, have you follow the steps according to the video or the FAQ at the description box?
Make sure if the operating system had entered hibernation, sleep or power-save mode.
Please check if the signal cable (VGA / DVI / HDMI / DisplayPort) is well connected.
Have you cross test with other devices?
Please refer to the following link. Thank you.
www.asus.com/support/FAQ/1012723
hello, my asus vz24ehe monitor won't open, just pure black, no lights, it does not have power LED. can i still fix my monitor or it is already damaged? thank u in advance!
Hi Megguu,
To troubleshoot the monitor no display issue, please refer to the No display after turning the monitor ON (not boot, black screen & no power lights) in the link below.
www.asus.com/support/FAQ/1012723
I dont know if its a defect or not. I have the same screen its a Asus VG248QG 24 I'm on display-port and i tryed other ports and cables on my vcard and same thing. The problem is when my computer go's to sleep or just turn off then on the Monitor and when it turns back on its seams my screen completely disconnect and my computer thinks its not a screen for a sec and make my other Monitor the main and move all windows to it, and then second letter it recognize the screen again and makes it main Monitor but every window is on other screen because of the 1 sec disconnect. i dont know what to do I tried everything in this vid but its a weird problem. the problem doesn't happen on DVI but i wont get 165hz with dvi or DHMI. so is there anything i can do or is this a defect.
Hi ShadowDrift
It is normal when using DisplayPort. When the Windows system is connected to multiple monitors, if the monitor connected with the Displayport goes into sleep mode, the system will recognize the screen as a disconnected and will reconnect when it wakes up.
Therefore, the screen is refreshed during sleep and wake-up, causing the opened apps to move. If the connection is made via HDMI, the Windows system will still recognize the screen when the screen goes into sleep mode, and the screen will not be refreshed and apps will not move.
go's??? L0L
@@asus_support Hi, It's Dec. 8, 2021. I just connected my 27" Pro Art 4K monitor to my 4K CCTV DVR. It won't display using the original VGA to HDMI adapter output connector, so I had to use a 3 ft HDMI to HDMI connector cable instead. Now I cannot use my 65" 4K SONY TV to view the CCTV, thru my 4K Pioneer receiver like before. I just realized the VGA output may not output 4K signals, so I had to use the HDMI output instead. The ProArt won't accept signals from any cable longer than 3 ft! I'm going to compromise for now and monkey with it another time. I'm slightly disappointed after reading the ASUS poopaganda BEFORE I bought it. It also sits very high on the stand, but it looks like that MAY be adjustable?
VH238 Monitor here, all it does is blink blue when fully connected to my laptop. The laptop recognizes it as a 2nd display in the Display settings, but pressing Detect will not detect it. The sound speakers are also detectable in Volume Mixer but no sound goes through. Tried every single option: plugging/unplugging, restarting/boot from shut-down, updated AMD drivers, replaced the HDMI cable, it just sits there blinking and refusing to display anything. I fiddled around with something and got it to randomly work again, but once you disconnect it or turn off the laptop the same problem returns. Switching from Duplicate to Extend sometimes screws me over as it will default the main monitor to the VH238, now I can't see anything without blindly dragging my mouse over the "2nd monitor" to try and grab the Display settings window so I can either keep changes, or revert the main monitor back to my laptop so I can see what the hell I'm doing.
What exactly is supposed to be the solution here when every other "tech" website is using the same copypasta troubleshooting tips?
Hi, may I ask did you make sure if the operating system had entered hibernation, sleep or power-save mode?
Or check if the signal cable is well connected?
Are you using the original cable to connect to the monitor? Does the power supply meet the requirements of this model?
It is recommended that you cross-test the monitor with other devices or with other cables to confirm whether your monitor can work normally.
Make sure you fokkow the steps in the following link. Thank you.
www.asus.com/support/FAQ/1012723
Whehter your product model is VH238 or VH238T?
@@asus_support The laptop is not in hibernation, sleep, or power save mode. Can confirm this via the laptop's screen.
All original cables are fully connected, and there is definitely sufficient power going through to the monitor, and there are no other external power sources (like USB) available on any of the monitor's ports in the first place. Have tried plugging the monitor directly into the wall socket as opposed to it being plugged into a surge protector power strip, and this does not seem to be a factor.
The monitor displays the same results no matter which PC or laptop it is plugged into: a blinking blue light (of which the user manual indicates nothing about this, only solid blue or solid amber light) and no display showing.
Microsoft chat support also helped live-troubleshoot and indicated on their end they can see a second screen that I cannot, indicating the monitor is being recognized both in display and audio. All drivers are up to date, all Windows updates are up to date. They concluded that it is an external issue not related to interfacing, that the black screen is exclusive to the monitor itself, not being caused by anything it is plugged into.
I have seen that support FAQ page before posting my comment, and it did not help. The model is a VH238.
@@DEADication86 Hi, may I ask whether your monitor model is VH238H, VH238T, VH238N-A or VH238N-C?
Also, could you provide your laptop product model? When you connect to other PC your monitor still blink blue light?
When turning on your monitor whether screen is black but power supply lights is ON?
@@asus_support It's a VH238H, attempting to connect to a GPD Win Max 2 as well as 3 other PCs with the same effect; blinking blue light and no display with power definitely being circled through fully in both set-ups. Since waiting for my new monitor to arrive, I left it in a plugged in power state (but not plugged into a PC) for a few days and it finally decided to turn amber yellow. Of course, upon disconnecting and reconnecting the power cable to see if it had returned to a working state, it immediately went back into a blinking blue light state. It was an amusing case of, "Too late, old monitor. Too fscking late." thought; on the day the new monitor arrived it finally decided it wanted to appear as if it were working again.
I have the Swift Rog PG279QM and I’ve taken good care of it. I was doing homework and all of a sudden my screen went black. I unplugged and replugged in a different outlet and it didn’t help. The power led will not stay on and flashes whenever I plug in the power cord. I’m disappointed because not only did I buy this expensive monitor that won’t work but I also got a buddy to buy one not too long ago. I have no idea why it would’ve stopped working like that.
Hi, according to your question, may I ask whether the monitor show blue screen or ASUS logo?
Have you make any change or update anything then the problem occur?
Have you try to cross test with other device?
Could you provide current BIOS/OS version? Thank you.
I have Asus Tuf Gaming VG27AQ3A, Its a week old yet I already have a problem of it not turning on. Already did this but still it doesn’t turn on. Already checked the plugs it doesn’t have a problem because my ps5 is turning on yet my monitor isn’t
According to what you described, I would suggest you bring back your device to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
So my problem is that the display works with Mac but not with my PC and on HDMI cable can not allowed me to change in put the PC do not have windows
Hi Psy4D,
May I have the model name of the monitor? Do you mean it doesn't show bios utility when you connect to the pc? How do you connect to your Mac?
I have Asus Tuf Gaming VG27AQ3A, Its a week old yet I already have a problem of it not turning on. Already did this but still it doesn’t turn on. Already checked the plugs it doesn’t have a problem because my ps5 is turning on yet my monitor isn’t
According to what you described, I would suggest you bring back your device to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
I’m having the same problem, i already unplugged the cables, switched hdmi 1 to 2 vice versa and even selected the right hdmi port in the monitor but i’m still stuck in “hdmi no signal”
Hi, according to your question, have you cross test with other devices and confirm the issue?
May I ask whether the power light is on or off?
Have you make sure if the operating system had entered hibernation, sleep or power-save mode?
Please follow the troubleshooting steps according to the following link.
www.asus.com/support/FAQ/1012723
Also, could you provde your product model and OS version? Thank you.
My monitor just stopped turning on by itself it was in low power mode when i wasnt using my console a few days later i go back and it doesnt work. Its been about a month still nothing. How did it just stop workingg all of a sudden?!?
Hi, dachickenwangs.
Could you please provide the model name (for example, TUF GAMING VG27AQL1A) and details of the situation? May I ask if you followed the instructions in the video or the FAQ within the description box?
If possible, please cross-test the monitor with multiple devices/cables/power supplies and verify that at least one device shows a signal.
My ASUS VG279QL1A turns on, with backlighting, and LED indicator WHITE, but no OSD, no “signal” indicator, nothing on thr screen but black with backlighting. Updated gpu drivers, unplugged-plugged, used different DP cable, plugged into different DP slots. DURING GAMING IT TURNED BLACK AND NOW IT WONT COME BACK. PLEASE TELL ME WHAT I CAN DO ASUS.
Hi, May I ask if the indicator light on your screen is on, but the OSD menu cannot be displayed? Are you using the original cable? Is it connected to a laptop or a desktop computer? Did you change the game/display resolution or make other changes before the problem occurred? If so, please test a different sockets and make sure you are using the original power cord.
Same thing happened to me and internet says you should leave the monitor unplugged for a week. Did you manage to fix it?
I have the same issue with the same exact model. My monitor was under warranty and when I took it to a registered asus service center they are asking for almost the price I bought the monitor (120,000 in Nigeria currency to have it repaired) I absolutely can't pay that money. And the funny thing is asus knows it's a panel issue because there are so many complaints.
If your product is still under warranty, the repair center should not charge you any fees unless it encounters a CID situation. If you have further questions or feedback, we suggest posting them in the following forum to receive more assistance.
zentalk.asus.com/t5/monitors/bd-p/monitors
Sorry for any inconvenience it may be caused.
So i bought this monitor to have factory troubleshooting problems as it’s normal? I dont’t think it’s correct it work like this..
Hi
Dany Renaudier,
If you have followed the steps but it is still no display, please consult the seller if you just bought it.
im literally active on the moniter then BAM! no display and i have to restart my PC
Can you display a screen from a MacBook to the asus monitor?
Hi
E O,
Please check the video output(such as HDMI) on your MacBook to make sure the adapter is necessary or not.
If the card of the monitor is broken will it still show hdmi no signal available?
Hi, Melos Ajvazi.
If the monitor has no display issue, it might not show "no signal available".
Could you please provide the model name (for example, MB14AC) and details of the situation?
Does the power indicator light up when the screen is black but connected to the power supply?
my MG248QR monitor completely just stopped working, the power button is on and the monitor says its on but the screen stays black? nothing has worked and nothing will pop up.
Hi, according to your question, have you make sure if the operating system had entered hibernation, sleep or power-save mode?
Please check if the signal cable (VGA / DVI / HDMI / DisplayPort) is well connected.
It is suggest that you cross test with other monitor to confirm the issue.
You can refer to the following link. Thank you.
www.asus.com/support/FAQ/1012723
I just bought a new vg279qm monitor and I am having the same problem. I’m trying to hook it up to my ASUS Strix and it is not wanting to connect. No signal despite trying hdmi or display port. It also doesn’t work on my hp or dell computers. Brand new out of the box today and it doesn’t even work.
Hi, according to your question, have you make sure that all the cable is well connect and plug into the right port?
Have you make any change or update anything then the problem occur?
Have you make sure if the operating system had entered hibernation, sleep or power-save mode?
You can refer to the following link.
www.asus.com/us/support/FAQ/1012723
Also, could you provide your BIOS/OS version? Thank you.
My asus pro monitor PA278QV when connected to my 2011 Mac mini shows input signal
Regarding your question, I would recommend you visit the following forum post to get more assistance.
zentalk.asus.com/t5/monitors/bd-p/monitors
Thank you.
I have a problem, when starting the pc (Monitor connected with DP cable) the BIOS doesn't appear, just the pc goes on to Windows.. when I tried to use the HDMI cable everything was Ok (I mean first pop in BIOS and then windows) why is that possible?
Hi
Bryan Estela,
Does it occur on the different pc(different graphics cards and iGPU)?
@@asus_support haven't tested bc i don't have another pc...
Hi
Bryan Estela,
If you can enter the bios utility, please enabled CSM and try again.
This is not helping. I have brand new ROG STRIX XG32AQ, it worked well for a week and now I have to replug the power cable every single time I turn on my computer or I need my screen back from screen saving mode. It is so frustrating. Cheaper monitors weren't doing that in 20 years. And now I'm so frustrated that I'm reading so many bad reviews for that model. Next time I'll probably take another brand. :(
Hi, according to your problem, It sounds like there may be a problem with the power supply or the monitor itself. To troubleshoot this issue, I would recommend trying a different power cable or plugging the monitor into a different power outlet to see if that resolves the issue.
Also, have you try to cross test with other monitor?
You can refer to the following link.
www.asus.com/support/FAQ/1047158
Thank you.
Hi my Asus TUF VG249Q1R doesnt turns on it only blinks led power button how to fix
Hi Castillo, Marc Jayson M.
If you have followed all the steps in this video but still no display, please send the monitor to our local service center for further examination. Please visit our official website for contact info of our local service center.
I have the asus v2g49 144hz monitor and im getting no display when everything is plugged in i tried display and hdmi and they wouldnt work and i thought i needed a new cable and i put the new cable in and it still didnt work so i got a new powercable and it still didnt work and it also turned on randomly today and i was very excited thinking it was fixed but now it wont turn back on. And i forgot to mention before my monitor had this problem when it would go to sleep mode it would flicker the asus logo and then if i wait it out it turns on and when my monitor started working randomly today it was doing the same thing so i waited it out and it started working and now it wont work anymore. I don't know what the issue could be because it isn't a cable issue or anything like that and I think it might be a problem with the inside and this video did not help me at all.
Hi, according to your question, may I ask have you make sure that all the driver is at the latest version?
Have you try to cross test with other monitor?
Whether the problem still occur?
Have you make sure that the refresh rate is same as the PC?
Have you try different port to confirm the issue?
Thank you.
@@asus_support how do i check if the driver is updated or not
I have a VG278Q the light is turning on, but the monitor is still black any suggestions?
Hi Alessandro Ma,
Which steps in this video you have done but it is still black screen?
@@asus_support I have done everything and connected another screen to my computer which worked, and tried to connect the Asus monitor to a different monitor which still did not work. However there is power to the screen but no image
Hi Alessandro Ma,
I suggest send the monitor to our local service center for further examination. Please visit our official website for contact info of our local service center.
@@asus_support I have located the issue it’s a brightness problem and to fix it I need to access the OSD menu however I cannot, see it because of no brightness
Hi Alessandro Ma,
Do you mean the brightness is too low to see the OSD menu?
I have the VG27AQ
Pc turns on perfectly but no disply no asus logo nothing but a washed out black screen. Problem didnt solved.
I suggest connecting it to other computer devices for testing to determine whether the issue is occurring on the computer side or the screen side.
And if the power light is on. It was literally just working and when you turn it off and back on it doesn't even show the startup "asus" logo?
Bought 2 monitors at the same time 1440p 240Hz... one is still working but the one i had as my main monitor just wont show an image. Like a dead panel
I suggest you connect the monitor to another computer for testing.
If the issue persists on another computer, I would suggest you bring back your device to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
@asus_support the screen won't come on at all. It really looks like the panel died. The part that doesn't make sense is it was working perfectly fine then I restarted my pc and now it won't show the starting splash screen or the box that says what input is connected (displayport, hdmi, ect...) my pc reads it as connected but it doesn't show any picture
Is there any problems with hdmi and windows 10 connecting to an Asus monitor, I have reconnected the cables, factory reset the monitor, my laptop and cable work fine on otherthings, I can also add my hdmi cable for my Samsung tablet to the monitor and works fine on Android
Hi Stuart Dicks,
Did you follow the instructions in the video? Include checking if the signal cable is well connected and selecting the correct input port?
Could you please provide the model name (for example, PB278QR or GA502D) and details of the situation?
@@asus_supportmodel number VS229, version number VS229H, There is only one hdmi port, and it is selected
Then, it is recommended that you reset your screen. Press the OSD button and a menu appears, please use the [Reset] function to return to your screen's initial value. Press and hold the "MENU" key and select MENU > System Setup > Restore factory mode (Reset) > select "Yes".
If possible,please cross-test the monitor with multiple Windows devices and verify at least one device shows a signal.
What do I do if the Led light does not come on after I do all these steps?
Hi Sid Jones,
If you have checked that the signal cable is properly connected, tried a different power supply, and cross-tested the monitor with another device and it still does not show any led light or display, it is recommended that you visit the ASUS Repair Center to have your device checked.
Please refer to the following link for further assistance.
www.asus.com/support/service-center-location
LED Light is on but display is blank no Asus or anything shown. I also change the powersupply but still blank.
Please connect the screen to another computer for testing.
If the problem persists, I would suggest you bring back your device to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
whenever i turn on my lcd monitor the display will only show for like 5seconds and it will going blackscreen again i already change my powercord but the problem still occurs
Hi Mark Fixed
,
May I know your model name and which signal cable do you use such as HDMI or DisplayPort? Is the power indicator on or off when black screen? Have you tried another signal cable or connecting another devices such as other pc or laptop?
@@asus_support IM USING VE208 SIR ALSO I TRIED USING VGA BUT IM I REALLY USE HDMI ON IT I CAN SEND A VIDEO TO YOU.
@@asus_support reply please? thanks!
Hi Mark Fixed
,
Is the power indicator on or off when black screen? If the power indicator is off, I suggest send the lcd monitor to our local service center for a check. If is on but no signal, and you are using VGA to HDMI dongle, please try another dongles, signal cables or connecting another devices such as other pc or laptop.
@@asus_support THE POWER INDICATOR IS OFF :< ALSO BLACKSCREEN
Unfortunately, this is useless. My monitor just won't wake up automatically. It says HDMI not detected when turning on the computer. However, I just need to press the menu button, and everything is fine. This is the first time something like this happens to me with a monitor. I just bought a VY249HE, and I regret it.
Hi, may I ask do you mean when you press the power button the monitor cannot power on, but once you press the boot menu on right side of the monitor, the screen will turn on?
When you press the power button, whether the power light is on or off?
Have you try to replace an cable?
Have you make sure that all the driver is at the latest version?
Have you adjust power management settings?
Thank you.
I was working and suddenly the monitor turned off and the LED is off,the monitor is brand new is there any way I can fix this?
Hi Basilis,
If you have followed the steps in this video, please consult the retailer if you bought it recently.
Mine was working properly and then went to black and doesn't show any logo or anything. It just powers on with a black screen
I suggest you cross-test by connecting the screen to other computer devices to confirm whether the issue lies with the screen or the computer itself.
I have the ASUS ROG Swift 360Hz PG259QN 24.5” HDR Gaming Monitor, 1080P Full HD, Fast IPS, 1ms, and when I turn on my monitor the screen is blank nothing pops up not even the asus symbol it’s just a black screen with not on it
Hi
Fezo,
Is it always black screen after you press the power button on the pc or laptop connected? Which steps in this video you have done?
Me too
Me to bro how to fix this only had my monitor for a week
@@original7790 I had to return it and get a new one for free
Dam bro
All of a sudden my display decide to flicker and has lines both horizontal and verticals on the screen, I can't see anything worth. I can't believe nothing can be done for that! Very disappointed! (IPS HDMI SonicMaster MX279H)
Hi
Manon Durand,
Does it flicker and show lines with other cables and other pc?
Have the same Problem any fix ?
@@Enginor Hi, may I ask if you followed the instructions in the video or the FAQ within the description box?
Could you provide your product model and the detail of the situation?
my asus monitor vg249q1r when i turn it on it only brings me to my ps5 when i turn it on. how do i get to the windows spot?
I'm not quite sure what you mean. May I ask what device your monitor is connected to?
@@asus_supportwhen i searched the monitor up i see people on a windows tap and they can go on microsoft and stuff when they turn the monitor on, when i turn mine on, since its only connected to my ps5 it goes straight to my ps5, how do i get it to take me to windows?
I think you need to first confirm if your screen is connected to a computer that includes the Microsoft system. Thank you.
I recently purchased a 360 ROG and I cannot get any type of display I have tried multiple GPUs I have tried multiple motherboards I have tried multiple computers I have tried everything except VGI. When I turn the actual monitor on all I get is a gray screen
Hi
Brad Hardman,
May I have the specific model name? Have you tried other cable and selected the correct input source?
my screen is on but no blacklight which means i cant see the screen unless i use a source of light on the monitor
Hi, according to your question, what do you no blacklight?
Whether your screen has no display?
Have you follow the troubleshooting steps according to the video or the FAQ at the description box?
Could you provide your product model and OS version?
Thank you.
@@asus_supportI have tge same issue
Regarding your question, I would recommend you visit the following forum post to get more assistance.
zentalk.asus.com/t5/monitors/bd-p/monitors
Sorry for any inconvenience it may be caused.
sorry but all this info is trivial and obvious, do asus monitors have error codes as many pc mobos do?
because mine flashed 3 times the asus logo then went black, yes everythings connected, just started doing this i believe afer a win update, but the light is on the adaptor/psu it comes on under the power switch for the monitor and the hdmi connectors are fine, ..this is the 4th time in succession it has done this, then after a few minutes it turns on nirmally ,,,clearly somethings not right and that's what i'm trying to find out, this help video , doesn't explain anything at all.
Hi Jos Neira,
May I ask if you are having any issues with the current use?
Please refer to the following link for the No display issue as well.
www.asus.com/support/FAQ/1012723/
The LED light is on but the screen stays black and the asus logo doesn’t appear
Hi Giph K,
It is recommended that you follow the instructions in the video to check the power, signal cable, and input source. Replace the other identical signal cable as well.
If possible, please cross-test the monitor with multiple devices and verify that at least one device shows a signal.
@@asus_support I have the same problem as him and I tested it on my Xbox too no asus logo can’t use the side buttons to select any input either
@@imbraedenross-7170 Hi, may I ask if you followed the instructions in the video or the FAQ within the description box?
Please make sure if the operating system had entered hibernation, sleep or power-save mode.
Also, check if the signal cable (VGA / DVI / HDMI / DisplayPort) is well connected , and confirmed another end of the output cable has been firmly connected to computer input port.
Replace other identical signal cable (VGA / DVI / HDMI / DisplayPort) to take cross-test, then connected LCD monitor to the other computers (PC / Notebook) to confirm whether it is normal. Thank you.
im running 2k 170hz VG32QA1A they need to get it together with their display
Since I am not quite clear about the issue you are facing, could you please provide more details? Alternatively, I recommend posting your question on the following forum to get more assistance.
zentalk.asus.com/t5/monitors/bd-p/monitors
Thank you.
@@asus_support nvm it’s not you it’s my power supply and it’s fixed
power flickers for a second, half gync logo appears and then cuts again in a loop, repeats infinitely at first only happened occasionally now is constant... ideas? thanks!
about 5 seconds of powered time, not long enough to get into menus or reset... monitor was bought in late 2020
@@tehMonarch
May I ask if you have follow the instructions in the video or the FAQ within the description box?
Could you please provide the model name (for example, TUF GAMING VG27AQL1A),details of the situation, and the troubleshooting steps you have tried?
If possible, please cross-test the monitor with multiple devices or cable and verify at least one device shows a signal.
Power brick was shorted, ordered another.
@@tehMonarch Hello, I have the same problem as you, did you solve the problem with another power supply for the screen? I tested the block and it delivered 30v instead of the 20 expected, perhaps the source of the problem
Regarding your question, I would suggest you post it in the following forum to get more assistance.
zentalk.asus.com/t5/monitors/bd-p/monitors
Sorry for any inconvenience it may be caused.
My cpu is on and all cables are connect properly and lcd is also on , but no display in lcd monitor. 😢
Hi, according to your question, have you make sure if the operating system had entered hibernation, sleep or power-save mode?
May I ask whether the power light is on or off?
Have you try to cross test with other monitors?
Also, could you provide the product model and OS version?
Thank you.
Just got a new asus monitor but I keep getting no signal screen even though I have an hdmi cable plugged in
Hi
Levin Le,
Have you check the input setting? Please also try other devices and cables if you have.
@@asus_support like the Display settings I get no signal on that as well
Hi
Levin Le,
If you have tried other devices and cables or you don't have other devices and cables, please consult the seller because you just bought it.
i can hear the monitor and all the lights r on but still nothing no logo either plz help
Hi, based on the issue, may I ask have you make sure that whether the power LED is on?
Have you try to re plug the cable?
It is suggest that you can cross test with other monitor to confirm the issue.
Also, could you provide the product model and OS version?
Thank you.
I cant even get the power lights to on, what do i do?
Unfortunately, if you have followed the above steps but the issue persists, from our standpoint, we would recommend sending it in for repair.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
Thank you
This helped
my pg279q monitor wont power on after losing power . I have to unplug and replug the power cord everytime to kickstart power . what is a permanent solution to this ?
same problem bro is it working fine ?
@@skrapyfn8745 Hi, based on your issue, may I ask what problem your're currently facing?
Have you encounter no display issue?
Have you confirm whether the cable is well connect?
Have you try to cross test with other device?
Also, could you provide the product model and OS version?
Thank you.
@@asus_support my pg279q monitor wont power on after losing power . I have to unplug and replug the power cord everytime to kickstart power . what is a permanent solution to this ?
@@skrapyfn8745 Hi, may I ask have you try to cross test with other monitor and cable?
Whether the issue still occur?
May I ask when did the issue occur?
Have you make any change or update anything then the issueoccur?
Thank you.
@@asus_support tried different power adapter and cable ......same issue .......PG279Q .......its a common problem with Asus monitors refusing to start unless you unplug and replug......its poor quality control for an otherwise perfect monitor........is it the starting chip damaged ? anyway this can be fixed ?
I tried doing all of that on my asus 75 hz but it won’t work I tried it on my ps4 and it works but when I try it on pc it shows the asus logo but then just goes black and I can’t access the settings on the monitor
Hi Acuez,
Have you also tried other signal cable and other pc?
I’m having a very similar problem I just moved my gaming set up and it was working perfectly fine before but now I hooked everything up the same way and and I turn it on I see the asus logo and there’s no signal to my pc and the screen then goes black but is still on? Please help
Hi @@KEEPFIELDS
May I have the model name? Have you followed the steps in this video? Please try other pc and cable, and select the correct input resource.
The same thing happens to me,I have a 75hz and when I plug in my Xbox it works but when I plug in my cyber power pc it says no signal and the screen goes black agian
Hi @@maddoxlocklear3134
May I have the model name of your monitor? Is the display normal when select other refresh rate setting? Have you followed the steps in this video? Please try other pc and cable, and select the correct input resource.
VG32VQR monitor here and I tried the first fix because my monitor doesn't recieve power and it still didn't work
Hi, according to your question, have you make sure the power button on the front panel is normal for boot?
Check if the signal cable is well connected and confirmed another end of the output cable has been firmly connected to computer input port (graphics card).
Please make sure you've follow the steps in the following link. Thank you.
@@asus_support i followed all the steps. the monitor would not turn on the power button LED would not light up, i tried unplugging the power and the input cables multiple times and into different sockets/ports and it still wouldnt boot up. I have done an exchange for a new one with the seller
Hi, I have a problem with my monitoR ASUS 19M38A First, i clean the recycle bin after deleting some suddenly the monitor turns off. I tried unplugging the cables and check the power but still it doesn't on and no light from the monitor but the system unit is working fine. PLEASE HELP 🥺
Hi Jessa Mae Ebao,
The ASUS screen model does not have 19M38A. Please confirm the model name you provided.
The same thing kinda happened to me i changed the resolution while playing Farcry and i can’t turn the monitor on…
Hi @@wxckio,
Did you follow the instructions in the video?
Could you please provide the model name (for example, PB278Q) and details of the situation of the Asus device you are using?
@@asus_supportthe model is the asus mg248qr …… I’ve never mis handled or damaged anything it’s been fine with no issues till the other day. Last thing i remember was changing a resolution in a game then my monitor just never would turn on again . I doubt u guys are finna respond with some reasonable and helpful information on this .
@@wxckio
May I ask if you followed the instructions in the video?
According to the situation you describe, when the resolution is set too high, the monitor will not support it properly and display a black screen.
It is recommended that you try to reboot and press F8 to enter safe mode to reset the resolution.
If possible,please cross-test the monitor with multiple devices and verify at least one device shows a signal.
Hi all, i have asus tuf gaming z790-plus the problem is my motherboard hdmi port works but my graphics card hdmi port is not working the graphics card lights up and everything but no display and the led stays on white light, Can anyone help me please. thank you
I would suggest that you try updating and installing the graphics card driver, as well as testing with a different monitor to determine whether the issue lies with the motherboard interface or the monitor itself. Thank you.
@@asus_support only the 2nd pcie slot works and my graphics card is updated but I will try the 1st slot sometime today or tomorrow and I will let u guys know what happens. thank you
Hi there the 1st primary pcie slot is still not working
I have an ASUS monitor... and image only would come back after take out power cable and put it back while having everything else running and connected... I hope it helps to others because for me was a nightmare to make image come back, no mather how many times I would connect and disconnect hdmi, or how many times I would check if monitor have hdmi source selected
u gotta do it every day u turn on ur pc or once every few months?
@@JapanShopBrazil have both, pc and monitor connected to a SAI battery, and every night I turn off pc, monitor and the SAI battery, to connect all again next working day... sometimes (very few times) while starting the computer is when monitor would not work... and when I check is not realated to hdmi cable, I try to turn on and off the power cable from the monitor
@@dasuniverse Jesus, for like 6 years smth I never had this problem but I'm used to avoid the industry traps. I never turn on/off the power button but I moved in with friend he stubborn daily turning on off, less than 2 months it got this problem. I told him to not touch the power button. We got it fixed and it seem to work now my old method. Asus does it on purpose...I've seen these things B4 and lawsuits. Nowadays ppl don't notice anything so put up with their crap. Anyways thanks a lot for explaining! I advice if u get one day another monitor just turn off Pc leave it or unplug the general power cable, prob this issue will never come, at least not for real for Asus monitor! Cheers :D
MY MONITOR PROBLEM
NO DISPLAY BUT THE POWER LED IS ON. CAN U EXPLAIN THIS ??
Hi irsan silvansa
,
Does it show ASUS and blue screen when power is on? Have you checked the signal cable and input source?
@@asus_support nope, just black screen and the power led is always on. I need firmware for my asus mg248q
Hi irsan silvansa
,
If you have tried another signal cable and input source but still no display, I suggest send the monitor to our local service center for a check. Please visit our official website for contact info of our local service center.
@@asus_support i called asus service center in my country and they said they can’t help service my old monitor mg248q just because the warranty has expired 2 years a go :)
Hi irsan silvansa
,
I am afraid it may be hardware related. You can also look for other repair shop because the warranty has expired 2 years ago.
My problem is when my monitor goes on full screen while playing games it goes blackscreen but it doesnt when its not full screen
Hi, may I ask did the problem occur only when you play the games?
May I ask which game you're playing?
Have you make sure that all the driver is at the latest version?
Have you try to cross test with other monitor?
May I ask what display resolution value you set in your game?
Please check whether the game display resolution and your graphic card display resolution is at the same value.
Also, could you provide your product model and OS version?
Thank you.
Every games as long as its not at full screen it will not go black but certain games need to be full screen and i cant make it exit the full screen so it goes black and yes all drivers are updated to its latest version and no and i forgot the product model and os version
It was working in the morning, i was on a wikia site. So it caused a black screen and it won't turn on imma get a new computer. All my hdmi cable is connected to hdmi port
Hi, may I ask did you encounter screen is black but power supply lights is ON problem? Whether your monitor is black or notebook?
Please make sure if the operating system had entered hibernation, sleep or power-save mode. Press any key (Enter key / Power key) or move the mouse to wake it up.
Have you try the steps according to the video or the FAQ at the description box?
Also, could you provide your product model, BIOS version and the details of the problem? Thank you.
My asus monitor doesn’t even turn on.The light at the bottom doesn’t light up.
According to what you described, I would suggest you bring back your device to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
I unplugged and replugged all the wires. The power button of the monitor still does not work. Please help
Hi shulker_shell,
May I ask if you followed the instructions in the video?
Including select corresponding mode to check the correct input port, change another power supply or cross-test with multiple devices and verify at least one device shows a signal.
Please refer to the following link as well.
www.asus.com/support/FAQ/1012723
@@asus_support Yes, I did, I actually found the issue. Thanks though
@@SE22Ewhat was the issue with yours? im having trouble
@@9ec I don’t quiet remember, but I think I used the wrong side of the cable idk
I was the biggest Asus fan, but will never buy Asus again. Screen is only white, just out of warranty date. My Samsung is 10 years old and still runs like new. No help from Asus.
Hi Coron Nation
,
I'm afraid if you have tried other graphics cards and cables, the white screen might be hardware related. We may charge for this if the warranty has expired. Sorry for any inconvenience caused.
My warranty was not expired and they still said I should pay a huge sum @@asus_support
In order to better assist you, please provide your issue and product serial number to the following email address. We will have a dedicated representative help you. ASUS_Support_HQ@asus.com
Sorry for any inconvenience it may be caused.
I just got my ProArt PA329CV brand new and it wouldn’t turn on. Really silly solution btw I just had to turn on the switch at the back and then turn on the power button. 💀 works perfect now. But now after seeing all these comments, I’m here scared that this thing gonna die.
Thanks
Mine isn’t getting power AT ALL. Screen won’t even turn on 😩.
Hi
PAPERCHASERS309,
If you have re-pluged DC jack and power cord but the power led is still of after press the power button, please send the monitor with the power cord to our local service center for further examination. Please visit our official website for contact info of our local service center.
Where can i buy a new power cable??
You should be able to find it in most computer stores.
@@asus_support 👍
how do i fix it if the white light is red
As I am not quite sure about the actual condition of your screen, I suggest you post in the following forum to receive more assistance.
zentalk.asus.com/t5/monitors/bd-p/monitors
Sorry for any inconvenience it may be caused.
i have a Asus vg238h and all the things in de video didnt work
If you have followed the above steps but the problem persists, I would suggest you bring back your device to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
Do u need pc for this?
Hi ShanONYT,
It is recommended that you use a normal operating computer or laptop as the signal source for the screen to verify the issue.
Power on still black
Hi Cold Darkness,
As your describe, may I ask if you followed the instructions for Solution # 2-Press the Power button; the power light is on but there is no display?
Please refer to the following link as well.
www.asus.com/support/FAQ/1014276/
The asus logo isn't even displaying. Nor is the power led, but the backlight on the screen lights up
Bruh also having this same problem hope it gets fixed ASAP
Hi, Teeamster and oppa hector.
May I ask if you followed the instructions in the video or the FAQ within the description box to solve the issue? Please let me know which step is inoperable.
If possible, please cross-test the monitor with multiple devices or cables and verify that at least one device shows a signal.
I have to restart pc whenever it happens
my ne has a stand that's a triangle not filled
Hi, may I ask have you check the product user manual?
Not all the stand is the same.
It is suggest that you check the user manual to confirm.
Thank you.
@@asus_support i think it's asus vg27aq1a
Im totally disappointed, Im with a high coast monitor and I all the time I have this problem. I have to do many things to work. Ihave no other solution than to give back the monitor. Bad experience.
I am suffering from a problem with your screen, it is always a black screen, and a company logo does not appear when I turn it on. Unfortunately, I lost 400 dollars in a garbage screen from a model ASIS VG27AQZ
Hi, according to your question, may I ask have you try the troubleshooting steps according to the video or the FAQ at the description box?
Have you try to cross test with other monitor or cable?
When did the problem occur?
Have you make any change or update anything then the problem occur?
Thank you.
@@asus_supportFor a year, I have been suffering. I tried everything. Check the cable. I changed the resolution settings in Windows. I cleaned the RAM so that the problem is not from the computer. But it seems that the problem is factory in the screen, because as I said earlier, when I turn it on for the first time, it remains black and the Asus logo does not appear.
@@elhazimiabdelmonaime3949 Hi, sorry for the experience that you have encountered.
If you have try all the troubleshooting steps but the problem still remains, it is suggest that you can visit official repair center for further repair and inspection.
You can refer to the following link.
www.asus.com/support/service-center-location
Thank you.
@@asus_support All countries exist except Morocco why
rog strix xg438 no signal. Worked until it did t. Disgrace
Hi, according to your problem, may I ask have you encounter display problem?
Have you follow the steps according to the video or the FAQ at the description box?
Which steps is inoperable?
Have you try other cable to confirm the issue?
Have you make sure that all the driver is at the latest version?
When did the problem occur?
Have you make any change or update anything then the problem occur?
Thank you.
I tried that and my computer is still not receiving any signal
How do you fix the computer
If you have followed the above steps but the problem persists, I would suggest you bring back your device to our service center for further confirmation.
The following is the contact information:
www.asus.com/support/service-center-location
Also you can contact the local service center for help.
The following is the contact information:
www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.
The issue is this shabby power button. It failed within 3 weeks of use, works every 50 times.
What a waste of natural resources, time and effort. Gonna just return and get my money back. No use 'servicing' garbage which will eventually just fail again.
Hi, have you already sent your device for repair before?
If so, do you have the repair number (RMA NO) from that time?
We apologize for any inconvenience this may cause.
None of these steps work. I've had this monitor for less than 2 years, I won't be buying ASUS ever again if these things just stop working, look at all of these comments...
Hi Stefen Hill,
Could you please provide the model name (for example, PA248Q) and details of the situation?
After pressing the power button and there is no response on the screen, the power light will be on or off?
If possible, please cross-test the monitor with multiple devices and verify at least one device shows a signal.
@@asus_support ASUS TUF Gaming VG289Q 28” HDR Gaming Monitor 4K (3840 x 2160) IPS FreeSync Eye Care DisplayPort Dual HDMI HDR 10. Yes, I've cross tested the HDMI works on other devices. Both HDMI ports do not work. My PS5 and laptop both won't connect from different HDMI cords. The white light at the bottom right is on but the screen is black and back lit. I can't access the menu or anything. Removing the power cord for over a minute also doesn't work.
@@asus_support I can hear the sound of my PS5 when I turn it on but none of the listed steps help me get picture back. I can't even hard reset the monitor since I can't access the menu. What else can I do to fix this please?
@@stefenhill3269
Based on the situation you describe, it is recommended that you visit the ASUS Repair Center to have your device checked.
Please refer to the following link for further assistance.
www.asus.com/support/CallUs
Did you get yours fixed? @@stefenhill3269 . My monitor stopped working while on my ps5 and my asus service center is asking for more than half the price of the monitor to fix it
00:25 ASUS Phamplet DOES NOT SHOW the Proper BUTTON to Push. Grrr
Hi, according to your question, what do you mean by doesn't show the power button to push?
Can't you find the power button?
Whether the power LED is on when you press the button?
Could you provide your product model and BIOS/OS version? Thank you.
@@asus_support The One Page-double-sided paper, Pamphlet only shows the Button SYMBOL. I had to WATCH THIS VIDEO to find out it was NOT a ROUND Button but an Odd shaped square one. Model Asus vg32vq1yb. I bought it a year ago and just finally opened the box. It doesn't show; the symbol is on the monitor's side. Until I saw the video.
The hdmi works fine but the Dp not working
Hi, we suggest confirming if the cable you are using is faulty or trying a different cable for cross check. Also, please ensure that the device you are using supports DP. Thank you.
@@asus_support The Dp cable works fine with another monitor with the same pc but when i use it with asus monitor i get the message No signal