I left a review for an auto shop. We were transporting rescue kittens out of town and one of them ran up under the glove compartment and into the air conditioner. This auto shop across the street helped us get him out safe and sound and then when I asked how much do we owe them. They said no charge. I was extremely grateful.
I had a customer complain because she saw a lady taking pieces of her hamburger & putting it in her purse. She was irate about it so, I told her I would take care of it. I took the other lady an extra hamburger patty for her "purse" (that happened to have an adorable, tiny, very quiet puppy in it). The complaining lady was not amused.🤷♀️
Wait, like, stealing a patty, or...sharing her own with her own dog? I have reason to believe you mean the second, but I'm completely flabbergasted if so... That purse deserves all the patties
I've worked at the same retail store for 25 years. And I get customers saying "but the customer is always right? Yes" I tell some of them that "no, we actually say that our customers are number 1! And which finger you get depends on your behavior "
The whole quote is "The customer is always right in matters of taste" meaning do not argue with a customer about her color choice or if crocs are something to be seen in. After that, no, they are almost always wrong.
I had a woman accuse me of being rude and accusing her grandmother of stealing. Which she didn’t the self checkout she was on wasn’t working and in our work phones we didn’t see it so we asked for a receipt. Which never printed out. We got her one and she got pissed. Then a few hours her daughter comes in and starts screaming. Saying our store is racist. Which we weren’t. And said she is never coming back………..…. She came back the next day (I work at a Walmart)
I work at an exclusive private club. We received a scathing review from a bride about the poor service during her wedding. One of our VP's replied back that we were sorry to hear she wasn't happy with her wedding, but after she and her groom had broken into the gift shop, stolen a member's golf cart and caused thousands of dollars in damages, causing them to be escorted off property by law enforcement and permanently banned from returning, it seems that we just weren't the "right fit" for their wedding venue.
"The Customer is always right in matters of taste." - Harry Gordon Selfridge. IN MATTERS OF TASTE. People tend to drop that part. It means sell them the ugly green hat and checkered suit if that is what they want. It does not mean they are actually right. I love your videos. These people are insane.
The full original 'don't ask, don't tell' was 'don't ask, don't tell, don't pursue, don't harass' and was supposed to be mutually applicable. We humans just hear what we want to hear and focus on what works in our favor.
Yep. "Ow, you want that combination of decor? Of course sir." and then turn around talking with your co-worker about how ugly it is. But it doesn't matter because "costumer is always right."
"You should be in the kitchen cooking a meal for your husband" Um .. you went to a restaurant. Why aren't _you_ at home with your spouse eating a home-cooked meal if that's so f*ing important to the fabric of our society?
plus what if the waitress was a college student, unmarried, a teenager, etc, where she would need to make money? Not every woman is married and that note pissed me off
I would love to tell that person that I’m Catholic and that’s NOT what God would be saying. God didn’t create women to be slaves or servants to their husbands. I’d also point out to this person that men are ALSO supposed to take care of their wives and ALSO serve them if this person wants to get literal since it’s in the Bible. Secondly, even most of us Catholics know that the Bible is a GUIDELINE and shouldn’t be taken so literally. If everyone did we would be living the 3rd century. That’s what pisses me off with people clumping all of us who ARE Christians. They look at this and think we are all like that. They also think that all of us Christians don’t understand that we have corruption within our religions or that we stay silent. They also misunderstand the Bible. Once again, the Bible is a GUIDELINE and we are SUPPOSED to learn about love, understanding, patience, etc. as a whole from it. Not literally taking everything from the Bible and applying it to today. It wouldn’t work and that’s not what religion should be thought of. Religion(NOT cults that teach hatred like Islam) is supposed to be guidelines and teach about morality, ethics, having a purpose, trusting God, etc. So people, don’t assume that religion is bad or that the Bible is bad. It’s called ADAPT and look at the overall picture. 🙄 What you said is correct and I would ALSO say that to this person. Pathetic.
As a Christian woman I would like to note nowhere in the Bible does it say the words a women should stay only in the home, merely that they should be good and respectful wives. The Bible actually has examples of model women who had jobs or did manly things, there were female prophets, Queens, craftswoman, proverbs even praises "the industrious woman" So please please don't take crap like that "tip" as fact. Just sayin. Have a nice day 😊
Thank you! As a Christian man, I could not have disagreed more vehemently with that “tip”. A LOT of assumptions were being made in that note 📝 and yet I didn’t see Jesus in any of it. Disappointing really that people associate THAT with being Christian. 🤦🏻♂️
I wasn’t there that particular day, but a funny thing happened when I was a cashier at Laneco. A REALLY funny thing… My coworkers that were there that day were nice enough to relay the story: It seems there was a man in the store wearing sweatpants shopping that day, just casually doing grocery/item shopping, minding his own business. Little did he know, the security woman was following him throughout the store. It seems she “caught him shoplifting”. What she “caught him shoplifting” was a salami. So she followed him around the store and as he was nearing the checkout area, she finally confronts him. Of course the man denies shoplifting anything, to which the security woman vehemently tells him, “Don’t you lie to me! I can see that salami right there in your pants!” The man promptly pulled out what was in his pants and told her, “Lady, this ain’t no salami!” The security woman turned beet red (she was an older woman), the man put the not a salami back in his pants and finished his shopping 😂
Once had a customer get pissed that we didn't have a region-specific seasonal coffee available out of season... after I explained harvests and climate, to no avail, I suggested he could file a complaint with Mother Earth.
I used to work in retail and one of the services we offered was sending faxes (yep, those things are still required in some quarters) One day this lady came in with about 20 documents stressing for me to send them cause it was urgent. I fed them all through the fax machine then asked her for the number. She blew up at me karen style claiming that you don"t need a number to send a fax... I guess she thought the machine would just magically know who to send it to. I tried explaining it to her but she kept yelling calling me unprofessional, she couldn't even tell me what company it was for so I couldn't look up the number. I spent 10 minutes looking through all her documents for the number, all the time she was screaming that it was urgent I send the documents, didn't find it so I tried explaining that a fax machine works like a phone, it needs a recipient number. She wasn't having it and stormed out insulting me. 30 minutes later she came back looking very humbled with a post-it note in her hand with a fax number on it. She was very quiet and didn't make eye contact as I re-fed all her documents through the machine with a big smile on my face. I charged her extra for that one
I had a lady tell me wrong info the other day so I informed her of the correct info (she a teacher) responded not to argue with her. I wanted to say correcting your wrong info was not arguing but went silent. Then I had her tell me who sent the email with the wrong info about 3 minutes later she came back apologizing. Like bitch if you know everything don't call for instructions. Don't argue with workers. Don't act superior. This is what I've learned from my job. Teachers are actually some of the most unintelligent bunch I have ever had to deal with. They are ignorant rude stupid whining bitches.
See I would have charged her extra as well. I worked in customer service for a long time thank goodness i didnt have to deal with the fax machine too often but whenever a customer would be sassy about something going wrong i would still be nice and fix it however if someone was nice instead of being a karen i would reward them for being nice. Say we made their food wrong I would make sure their food got correctly remade and additionally i would let them keep the foood that was made wrong and send them with some kind of a little dessert if they wanted. I probably met a even split of people some people were just assholes from the start. Its really not that hard to be decent to people. They dont even have to be nice they can just be decent and not scream at people. I still technically do in a way buy its a little different as I am a support staff for people with disabilities. So I guess in a way I have less customers if that makes sense. Even when they have a right to be upset at me they are still kind and genuine people so if someone who needs regular help to do daily or weekly things can be nice to other human even when they are upset than there are very few reasons to be a Karen at a customer service worker. Customer service workers don't get paid enough to put up with what they have to deal with alot of the time.
I worked retail and was a hairstylist for over 12+ and you are correct that the customers are not always riight!!! Thanks for your amazing videos. I found you a couple weeks ago and it doesn’t feel like a day unless I start and end my day with your videos! Thank you so much for the entertainment 🥰🥰🥰
Welcome! Please remember to “subscrahb!” if you haven’t already. And then you will be a full-fledged member of Tater Tot Nation. 😉 Miss Charlotte is our Potato Queen and we are her loyal Tater Tots. It’s loads of fun here!
About 15 years ago I went into a Pizza Hut to eat in. The staff were lovely. A friend and myself asked for garlic mushrooms, “and if it’s not too much trouble, can we have extra garlic?” The waitress asked how much extra, and “we said, as much as the chef is allowed to put in it.” When our mushrooms were bought out, the chef and two other kitchen staff came out to look. My friend and I looked at each other, and laughed, because we knew the chef had considered our request, and thought “challenge accepted.” We smiled at the chef and made eye contact with him. We commenced eating. They were the best garlic mushrooms we had ever eaten. We called the chef over and thanked him. Apparently he had used 12 cloves of garlic to make our mushrooms. They had bets going in the kitchen as to whether we would be able to eat them or not. We told him that not only did we appreciate his prank, but also loved the results. We ended up getting a couple of beers on the house, and had a great laugh with the chef and the rest of the staff. It was a fantastic evening. It was one time when everyone was right. 😂
i frequently do the same thing with rare steaks, daring places to make it as raw as possible. Of course, i tear into it eating the whole thing because that's exactly how I like it too. occaionally the chefs looking out of the kitchens with a look that says "is this chick for real?" 🤣
The stupidest thing for which a Karen has ever yelled at me... I was working as a cashier in a supermarket. It was a really busy day as it was nearing the weekend so all checkout lanes were long. I had a customer with TWO CARTS FULL of groceries as he's buying stock for a community center in his neighbourhood, which he does two.three times a year. This was the biggest purchase I had ever seen before or since. He had so many items the grocery bagger couldn't keep up with my fast scanning, as I was trying to clear as many items as fast as possible - no one loves to be at a slow checkout lane. So I stopped every once in a while whenever the section got too full and helped him to bag the groceries, when I had some room I kept scanning items and passing it over to the bagger. It started going much faster. That's when I got yelled at by a Karen for not doing my job as a cashier. Apparently, she had a problem with me helping him bag the groceries in order to make things move faster. Yes, this would have been a perfect time for some malicious compliance - it would have taken AT LEAST another half an hour if I hadn't intervened. But it was my only 3rd day on the job so I didn't even think of that and I didn't know about Reddit then. Oh, and did I mention he wanted it all in a delivery? (hahaha, that always takes extra time). The full story is Reddit-worthy, if I do say so myself, as it ended up with mall security and police both being called. By the time she was removed I was still helping the same customer. He was very nice and thanked me profusely for all my assistance, and said I was the most helpful cashier he'd ever encountered. :)
I've had a customer tell me I'm going to slow (we don't have baggers, have to scan items and bag them). Did I try to go faster? Hell no lmao, I went even slower 🤣
I worked at a women's clothing and intimates store for 5 years. I have so many stories, but this is the one will always stand out to me. It was the middle of summer and I was wearing a tank top and a light sweater. it wasn't low cut or form fitting. A lady came in. She looked me up and down and frankly said, "I want some camisoles like what you have on, but I dont want to look like a w*****." So there was that....
Trust me, I've worked in retail before, the customer is NOT always right! 😅 Be kind to retail and food workers. They work hard, for not a lot of pay. And don't deserve to be treated horribly for just doing their jobs! Another great video, Charlotte!! ❤❤
I worked at Joann fabrics a few years back. The fabric counter closes 30 minutes before the store, because theres always a lot of fabric to put away, and it helps avoid customers in the store past closing.. one night it was 5 minutes till the STORE closed, and the sliding doors were pushed closed, but not locked. A woman WITH HER 2 YOUNG KIDS, PRYED THE DOOR OPEN and immediately walked to the fabric counter as we tried to tell her it was closed and the store was also closing. She ignored us, demanded that we cut her multiple lengths of fabric, and let her kids run wild DESTROYING multiple aisles we had already cleaned prior to closing. We called the manager and they actually sided with this lady and the smug look on her face is burned into my brain. They did so much damage we had to stay an extra 45 minutes to get her checked out and everything in order. And that’s 1 of 100 stories of awful entitled customers 🙄🙄🙄 DONT EVEN GET ME STARTED ON WORKING AT DISNEY, LORD.
Omg I used to regularly have a customer come in just as we were closing the shop and we would have to stay about 30-40 minutes because she bought loads of clothes, we did only do this because she was a sweet elderly lady who would spend her inheritance on clothes for others which thought was a bit odd but admirable all, annoying to stay behind but we all liked her. I think she was overwhelmed when there were other people around or she was an extreme introvert or something because we thought it strange.
Working at a small shoe store, I once spent over an hour past close with a customer, brought out over 30 pairs of shoes, helped her figure out a possible solution to a very specific foot issue she was having, while the people with her talked loudly and made a mess, only to have her tell me "Thanks, that was so helpful, NOW I KNOW WHAT TO ORDER!" She was not talking about ordering from us, she immediately pulled up Amazon on her phone. Before I tackled the hour of cleaning and closing the store that was ahead of me, I literally went down into the basement and screamed! Like you, this is just one of many stories I have, another involves an entitled mother, six kids under age 12, and a full bag of sugar coated red gummy candies!
For anyone who acts like this or if you've never worked in the service industry. Just remember, if you stand out like the people in this video, we will remember your face the next time you come in. ;) Careful what you say. Customers are almost NEVER right.
Agreed. I think our culture would be wise to replace the phrase, "The customer is always right," with, "Never get on the bad side of anyone who cuts your hair fixes your car or handles your food."
There was a 3rd Rock one time where John Lithgow was learning about the concept of tipping for the first time. Like whenever he and his gf would go out to eat he'd always take the tip money right off the table without her knowing,thinking it was left for him. When she finally caught him, it dawned on her "omg no wonder the waiters always treat us like crap." Then French Stewart explained tips were how he made most of his money at his bartender job and when Lithgow pointed out that he never tips him, Stewart was like "yeah that's why your drink always tastes funny"
I can remember a waiter asking my oldest daughter, who was 3 at the time, how her spaghetti was. She replied that it was crying and the waiter had a hard time not to laugh at her. We gave him a nice tip.
One of my grandmothers worked all her life, through a depression and a world war and raised 3 amazing children, my mother among them. My fathers grandmother worked to raise 11 children after her husband (my great grandfather) died on the third day of the battle of the Somme in WW1. I’m pretty sure both of those ladies would have kicked that customers arse if that tipper had had the courage the makes those comments in person - and they were good baptists, both of them.
I wonder if the person who wrote that TIP was an old man or woman? That kind of thinking goes back to the 50s and earlier. The '60s started changing everything with women working to support their families. I remember as a kid my dad finally gave my mom permission to go out to work because they had a lot of medical bills from my older sister and I needed braces. That was in the late 60s.
I hate WW1 with such a passion for the utterly unnecessary abusive loss of life it was. I am so sorry for your family's loss. So much needless suffering in the wake of people with big egos and no regard the humanity of the little man
The idea that men work outside the home and women stayed at home was a social construct. This began in the 1950's. Previous to that it was perfectly normal for women to hold outside jobs. It fact, for most families it was necessary. Families were larger then ( no birth control). Generations lived together and everyone in the neighborhood looked out for one another
Super relatable and hilarious. I work at a local sandwich shop and a few years back, before plague times, we had an upset costumer. He was an older gentleman with his adult son, I helped them out the best i could, made their food to order and everything before checkout was pleasant, when we finally got to the register the bill came out to be around $25-$30, He handed me a coupon and a few dollars saying it was a tip, I said ok and punch in the coupon and it dropped the price of his order to around $20, and a told him the new total. He became confused, I told him politely that he only handed me a coupon and a few dollars as tip. I also told him that the coupon is only a discount of his total and said he needed to pay the remainder of the money, he said he wanted the tip back and he proceeded to ask for the manager. So, I did, I told my boss the situation and he tried to explain it to the costumer that the coupon isn't going to pay for their meals completely, the same way I explained it. Then the costumer started yelling, calling me a thief and wanting free food. The old man backtracked when my boss told him about the security camera and audio that he can look up, finished paying up and promptly left the store. I will always have mad respect for my boss and coworkers who stand up and correct thing if anything goes wrong professionally.
That was a great boss. It's too common for bosses in Food Services, especially those with the kind of turn-over you get in sandwich and ppizze places, to just not care.
That’s what we need today. We need ACTUAL bosses and managers that will back their employees instead of just giving the customer whatever the fuck they want if it’s the CORRECT process. I get there are a few instances where the business is wrong and they need to be called out on it but still. I work retail so I definitely get to deal with assholes. But I ALSO deal with businesses that also are in the wrong at times. So it works both ways. But I don’t try to be an asshole to the business. I act as polite as i can be unless they really do something that warrants calling them out.
When I was a chef on top of having to take into account bizarre orders and obscure food restrictions on a daily basis, my bosses (the owners of the restaurant) kept nagging me with Google reviews, they read every single one of them and expected me to deal with each of them individually (even when they were utterly ludicrous). Honestly I'm not surprised no one wants to work in the food industry anymore...
I worked in the food industry when I was 14 and until I was 18. The disrespect in the food industry is staggering. If people no longer want to work in restaurants, GOOOOOD. Maybe it'll finally force the change that's needed.
@@melTiceTiger Yes, YES. Restaurant owners are complaining the young generation "don't want to work anymore", but that's because the working conditions, mentality and salaries haven't evolved since at least 200 years... Good for you if you got out!
Same here. Working in the food industry for 3 years before. Its brutal. What made it worse was the kind of customers we get, especially the faux foodie type, the type that thinks they know food well, but they don't.
I worked retail all my life and have dealt with my fair share of “Karens”. I think you should be allowed to fight one customer per day 🤣🤣 great video by the way!
Years back was in America meeting up with some friends and done a road trip stopping off at various places to eat, I was surprised that my American friends pretty much ignored the table waiting staff like the food magically appeared on the table and empty plates vanished. Me being English and brought up to to be civil to everyone thanked the staff when they put the food/drinks in front of me and thanked them for clearing stuff away from the front of them. Got lots of shocked looks and "you're welcome!" for acknowledging them and making eye contact! Like to think I cut a litle swathe of Englishness across America whilst I was there!
I work at aretail store where I have a coworker named Karen. She's nice, young and dyed her hair blonde but then some of the roots kinda damaged and she knows it. One day, an older regular female customer told her " too bad, you have that name, huh?!" , she (my co worker) just smiled, then the lady added "and that hair...looks so dry, you should do something about it!" But my co worker just pretend not to hear her. I've served this old lady many times and she has a very rude personality, where she would just throw her money on the counter when paying, complains a lot or "demand" a bag without a hint of politeness. We would actually call her "Karen" whenever we see her and nobody wants to serve her. One time, the other girl I worked with purposely closed her register when she spotted "Karen" in line and left me to serve her. With no other choice, I served her with curiousity to what her actual name was. I scanned her stuff and her rewards card, and checked the name of the card holder on my monitor...guess what??? HER NAME WAS KAREN!!! 🤣🤣🤣
“The customer is always right” is actually NOT the full quote. The full quote is, “The customer is always right, in matters of taste.” Harry Gordon Selfridge It simply means that if they want to wear stripes and plaid for instance, or have their soup topped with ice cream then so be it but they do NOT get to dictate how the business is run, simply how it interacts with them. And the business owner has every right to decline to interact on those terms. Like Herb Keller of Southwest wrote to a complaining customer, “We will miss you.” No need to be snarky or rude (on either side), just agree that the attempt to interact has failed and move on.
It’s sad that everyone alwYs spews out the cut quote and spread it like gospel that even businesses use it. At the same time you go to a nice fancy restaurant and want your food to be cooked a little differently (the “wrong” way) to how the chef usually cooks it you get harassed or they just give you the original version a way because who cares if you kill someone by feeding them something they’re allergic to.
Did you guys know that the term, “The customer is always right”. Has nothing to do with what Karen’s think it means. It actually means that the customer is always right in their purchasing options. So if Karen wants the red dress over the green dress, then the customer is always right, she wants the red dress, etc.. It has nothing to do with them being entitled lol
Worked at Mcdonalds for 7 sick years. The weirdest one was guy who came by the drive thru, asked me for a fresh cheeseburger without pickles. I said, it'll take 3 minutes. He started yelling, saying how hungry he was and couldn't wait. And asked me if I could just pick off the pickles from a finished one... Because you're too entitled and can't remove the pickles yourself.
I recently got into a verbal altercation at a grocery store because she was being a biotch to a young employee. At the end she yells, I'm never coming back here". I just looked her dead in the eyes and said "Oh No" in the most sarcastic tone I could. She just turned red and walked away. It was hilarious. I LOL'd.
Only time I left a bad Yelp review was when the restaurant overcharged my debit card by $3000 on a $26 meal. Then they wanted me to take down the review after I had to fight my bank and their regional manager to get my money back. This effectively locked up all my money for a week before it was all evened out.
I know why Karen had such detailed instructions for the burgers. She intended to throw the barely cooked burgers into a pan so when Alan cam home she could pretend that she knew how to cook.
It's also possible that they lived far enough away from the restaurant that the burgers would be cold by the time they got home. Maybe they wanted an easy night in? Who cares really?
I love u. THANK YOU for actually being an HONEST Christian. U r the reason I am still willing to have interaction w organized religion. Its tough enough in this world. 🕊️
I want to squish his little face. He’s so cute. I wouldn’t be a total bitch about them having a possum with them BUT people also need to understand something when it comes to HEALTH codes. ESPECIALLY when it comes to food places. So I can understand the thought of where that person writing the review was going. I work retail and only service animals are supposed to be allowed inside stores. The problem is people bring their pets with them regardless and don’t seem to understand that animals shed and make messes and can also hurt people if the owners don’t control their pets. Other customers can be seriously allergic to pet hair and dander. So why are we just giving these people passes and think it’s ok for them to bring their pets in stores? Why do people not think of the other people around them? We shouldn’t condemn or call people Karens just because they are against animals coming into stores and voicing their opinions on the situation. Unless it’s a pet friendly store or the pets are service animals(not that stupid emotional animal bullshit that people abuse but ACTUAL service animals) they shouldn’t be allowed into stores or food places like fast food or restaurants. Period! Your pet will be fine being at home while you are out shopping, eating or whatever. It won’t kill them if they are alone for a few hours without you. Just saying Aimee. You need to look at the WHOLE picture and think of how the situation CAN affect other people and not just the person who owns the pet.
The possum thing made me think of when I was moving across the state with my family, and I had a little parrot. I had him in a box, while we were driving; and when we stopped at a Wendy's, I just took the box inside with us, because I wasn't going to leave him in the car. I was sticking fries in the hole for him to munch on (I didn't normally let him have fries, but this was a special occasion.), and all anyone could see was that I had a box on the table with fries disappearing into the holes. I thought we were going to get thrown out, because someone came up to ask what I had in the box, but they were really just excited to see the cute little guy happily munching fries and peeping out the holes of the box at them. Possum guy is eating off his own tray, with his own food, and all those surfaces will be wiped and sanitized before anyone else uses them. Just let them be.
See the only issue I have with this, is that the restaurant could get in a lot of trouble. They're pretty major health code violations to have an animal sitting at the table. I work as a server in a restaurant, and have a lot of people feed their dogs off the table. It's unsanitary and if someone reported it, I could lose my job. I try to tell people not to let their dogs eat off the table, and they don't get what the issue is. Under the table is one thing, or in a box like you're parrot I guess. But as a worker in a restaurant, I do not agree the customer who complained about it is wrong in this case. All the other ones yes, but not that one.
@@Freya778 animals are fine when they're sitting under or near the table (depending on restaurant rules, mine does not allow non-support animals inside but outside is ok). It's a health code violation if theyre sitting on or being fed directly at the table. A lot of older ladies bring their little dogs in strollers and put their food bowls on the table and feed them directly from the table. Support animals are completely different category but I can't imagine a scenario where a support animal would have to be fed off the table.
I thought we weren't supposed to feed human food to our birdies if it's high in sodium but I could be wrong. I know we're not sharing our fruit salad with our birdies because it has xylitol and we don't want to find out the hard way that it would be toxic to them too, not just to doggos. We're otherwise trying to and sucking at teaching them to eat fruits, though
Yes! I do leave reviews, BUT only when I have a great experience. I refuse to be part of the failure of anyones business, it’s how they feed their families. Even if the service was awful, whatever, I’ll get over it or take my business elsewhere. It really is that easy.
I've only once ever left less than a 5-star review: I'd bought a new hall carpet and the shop staff were very helpful, but their fitter butchered it and left gaps where he'd cut it too short. I explained that the shop deserved the stars, but I had to take one off for their fitter.
@@franl155 see, that’d be a reasonable and helpful review though. Not just leaving it to damage a business but to give other potential buyers a more realistic idea what to expect when buying something from that seller and/or give the seller motivation to do better to earn the other stars you didn’t leave him. That’s fair. But unfortunately many reviews aren’t fair, they’re vengeful or fake, many times even the best reviews are also fake so you kinda have to read between the lines. Your review sounds totally reasonable.
@@NativeNYerChicHK I left one bad review ever, because they were abusive after leaving me standing for 25 minutes being ignored, due to a lack of a line. Their system was to serve the people that they recognise first it seemed. I wanted to let the people who were not rich and famous locals know, that they need not bother. It was a place, owned by a reasonably well known and rich restaurant investor, who has a few other healthy food places. At the end of the day, that person cannot know to replace those bad staff, without being informed of what they are doing. They tried to get my review removed(I had a following and I have never left a bad review any other time). I disagreed. It went back up. They didn't write a reply. I've only ever left 4 and 5 star reviews otherwise, and the number isn't the point. The review is mostly to give facilities information for people looking for specific things. It stemmed from me needing that information myself when booking for a large family group, including elderly, babies, special dietary requirements, sometimes a dog... it was so that when I found places with all that, that I could let people know, because otherwise you wouldn't know, unless you had been there, or if you rang them during opening hours.
This! I never complain about “bad service” or want to see the manager about things, I just get over it and go home. If a server was rude or ignorant I just complain when I get home to either my mum or dad saying “oh weren’t they a bit rude”. I think this is because I’ve worked in retail & I understand if you’re having a bad day or something is going on in your personal life it can be hard not to let it translate into how you speak or conduct yourself at work, and when you’re constantly expected to be attentive to shoppers every needs it can really push you over the edge. You never know what’s going on in someone’s life, hence why I don’t bother leaving a bad review or complaining about staff members
@@crystalh450 I agree. I had to leave one for a OB/GYN clinic who put me through an extremely painful exam and I was told in the middle of it that they usually give sedatives for it, but since mine was a last minute decision there wasn't time. It was excruciating, lasted forever, and they couldn't finish so it was for nothing. They also scheduled me for two ultrasounds (all for possible ovarian cancer), said I owed money for no-shows even though I was there for the first wasn't scheduled at all for 2nd. Held my prescription refills hostage until I paid them money I didn't owe for their clerical errors and told me there was nothing I could do about it. All this while I was going through a cancer scare and needed answers. I would want to know these things before choosing a doctor, so I definitely left that review!
In the 30 years that I have been in the workforce, I have learned that 2 things are ALWAYS true: #1) managers & supervisors will always bend over backwards to kiss the asses of the customers who are rude, loud, dishonest, & disrespectful. Even if it’s the same customers coming in repeatedly to throw hissy fits. The managers & supervisors cannot, however, be bothered to go a bit above or a tiny bit beyond for regular customers who are consistently kind and gracious. #2) managers & supervisors will ALWAYS bend over backwards to kiss the asses of their worst employees. The ones that call out sick every Friday or Monday because they’re hungover, the ones who take 26 smoke breaks a day. The ones who don’t do their job, so someone else has to pick up their slack, while the slacker gets paid more & never gets disciplined or written up. The ones who are doing all the work, the ones who are dependable & responsible & have strong work ethics- they get [proverbially] whipped.
Two things these kind of customer's don't understand. 1. We are happy that you won't be back. 2. We make fun of you for weeks (sometimes even months) afterwards.
I don't know if the extremely misogynistic letter was real or not but not all Christians think like that! Biblical womanhood does not equal women staying at home and serving their husbands!! I'm sorry you had to deal with someone who gave Jesus a bad name
I enjoy being at home for my family. Maybe some families find that good advice. Try not to shame the writer of that tip. They just have to realize that advice is not for everyone.
@@priscillaboren Here’s a tip for ya, “if a man don’t work he don’t eat” and clearly since he couldn’t afford to actually leave a tip for the waitress he should have kept his Christian behind home and had his submissive wife cook him a meal 🙄
Once we got an 1 star review from a client no one recognised in our shop. Turned out that he have never been to our store, but a friend of his had come 2 years ago and didn't like the service (he asked for something we don't do). Then because the first guy had a rough day at his work, remembered what his friend told him, got angry and left the 1 star review. So, yeah.
Pre-pandemic, our dealership gave out loaner cars for customers who needed one. The loaners had our name written all over them. A customer called and said one of our employees was driving like a lunatic. The manager explained that it was a customer in one of our loaner vehicles. That person left us a one-star review and called us liars.
I can’t even imagine being so cruel or condescending to another person, especially a person in a service industry. Yes, servers and restaurants can make mistakes. Sometimes some really terrible ones. But being petty is just pathetic. I’ve been told I take food service mistakes pretty well. Even when it ACTUALLY IS the restaurant/wait staff’s fault. I have had roaches on burgers lady bugs in spinach salad cut my tongue on sharp ceramic pieces that turned out to be broken chunks of claim shells in a chicken entree had the wrong meal brought to me had a sandwich that made me throw up after swallowing one bite waited over 2 hrs to be served because they lost my order and didn’t realize it been brought alcohol when I ordered a soda (this one could have hospitalized me as I have a liver disease and can’t drink alcohol) but my friend caught the smell before I had a sip I’ve also had several servers knock things off my table and into my lap... usually silverware, once it was an empty plate they were trying to balance, anther time it was a (thankfully closed) bottle of ketchup But the worst by far was when a waitress dropped an entire pitcher of soda on my favorite cashmere sweater, ruining it. She thought she was going to get fired and was in her 20s. I was 13/14 and consoling her, saying it was okay. But I was so angry at her! The manager came to check in and I told him I was upset but don’t punish her. He offered free dessert but I turned him down and told my father to just ask for the check I wanted to go home. So we did. I spent the night bawling. But with all these incidents, I never once raised my voice. And most of the issues I wasn’t even too upset over. And the restaurant was very quick to remedy/offer a trade if applicable. The only time I was disappointed in how a restaurant handled a mistake/bad situation with me was on a food run after getting discharged from the ER (I was there for almost 15 hrs and famished!). I wanted a meal from my favorite retro fast food place. We originally decided to go in, but I looked pretty bad with my bloody clothes and stitched face (thanks car wreck), so we opted for drive-through. They got the whole order wrong. Went back through, explained, waited, got a replacement order. This time my shake was still wrong and so was my sandwich. Went through again. Explained. Mentioned this was our third go. Got replacement order again. Right sandwich, wrong shake. By that point I was cranky so I took the ticket and all the incorrect shakes and went inside. The manager was horrified that I had the audacity to walk into her establishment looking like “a serial-killer victim” and told me to leave and they’d be happy to serve me at the window. I set the wrong shakes on the counter and told her I had already been through the window service 3 times and they continually got my order wrong. I explained that I just wanted the right shake. That I was sorry to come inside, but it seemed I had no other option. I said “Ma’am, I am cranky, sore, and hungry. I just left the ER. I’m sorry about the bloody clothes. But I’m not going through the drive-through a fourth time. Please make my shake so I can go home. Or give me a refund for just the shake.” I was probably a little louder than I should have been, but not so loud anyone past the counter heard me. The manager took the other shakes and dumped them, then made the correct one and brought it to me. I took it with a thank you and promised to never come into her restaurant with bloody clothes ever again. And she replied “Or maybe not at all?” I just walked out. When I went back to the restaurant a few weeks later, she had been replaced. Not sure what happened. Did I handle the situation wrong? I honestly don’t know. I was on strong painkillers so maybe I remember it wrong, but I’m pretty sure someone went inside with me, maybe my dad? My parents and grandmother were the ones who brought me home. So if I was being rude, the other person would have stepped in.
No you were perfect. But if you were on painkillers your voice might have been a bit louder than you thought + I bet who ever entered with you complained...to someone other than that manager
Years ago I worked at a store, an old couple came through my line. I was done with the grocery's and the man asked for a pack of cigarettes, I gave him a pack of Marlboros he wanted to know how I knew what kind he wanted. I said YOU LOOK LIKE A MARLBORO MAN. His wife said that's the first time he was speechless.🇺🇸 love you're show.
Charlotte, as someone with a lot of food allergies, I think that Karen was just being an actual Karen. If you have food allergies you go to restaurants that specifically cater for them, or eat at home. If it's a food emergency, (and since food allergies can be life threatening), you go inside in person and have a polite conversation with the staff about ANY possible thing that they can make you that won't result in a trip to the hospital, you dont leave a condescending note.😂😂😂
As someone who works in the kitchen at a restaurant, I wouldn’t really mind this order. It’s one less step for me because I get to cook things and put everything straight into the box instead of taking the time to put the burgers together/make them look nice so I wouldn’t care as long as she had a nice attitude about requesting this.
I think she just doesn't want the bugrers to get soggy. My waiter once told me to do this for Nachos to go (to have all toppings separately from the chips) and it was the best advice I've ever gotten for take outs (for 3 times a year that I order takeout :) )
My mouth was literally wide open the whole time you were reading the whole ‘tip’ telling the waitress to stay home. The AUDACITY. LIKE HOLY SHIT. Who in their right mind would eat out and leave that for their waitresses. I feel like my brain short circuited from all the reasons I would want to fire back into their faces. Honestly they need to just be banned from all places that serve food simply for the disrespect.
We sat in a steakhouse next to a huge party of at least 15 people. They didn't pay the bill. Server was in tears, and management wouldn't do anything even when one of them came back to get her cellphone off the table. We tipped her extra. We'd run into her once in a while, and she always had a smile and was so warm. Be kind to your servers!
Yay early again love getting here. Working in retail sucks most of the time. The customer is always right does my head in and really gets abused a lot. The fact we can't even stand up for ourselves sucks so much. I used to work in retail and quit after a year. I do love your videos Charlotte never stop being epic 🥰🥰
I’ve worked retail for nearly 26 years.. and I still love this quick moment where a customer nearly decked me. She had moved a price tag and then wanted us to honor it. I know I watched her lol. When I wouldn’t she pulled the “don’t you know the customer is always right?” … gazed at her for moment.. “ma’am… have you met my customers?” Out came the fist lol
I work to-go (curbside) at a restaurant. We have this thing called GWAP (Guests With A Problem) and we’re told to keep it as low as possible. I’m great at my job despite getting not so great training. Anyways, my only complaints are cold food and the food not being delivered curbside. First off, customers complain about cold food when the come to pick it up hours after we finished making it. Second, some people don’t even park in the designated curbside parking spots and then come in on their own pissing me off because they act like I’m supposed to know where they parked . I don’t have to go on a wild goose chase to find your car parked on the opposite side of the restaurant. Man, I really think I don’t get paid enough a lot of times. The customers sometimes make me want to dunk my head in the deep fryer.
For the "special" containers couple. I'd put 1 bun (top/bottom) in a container. 1 beef patty in 1 container and so on. And then charge them like $1.50 for each container, making the cost of the burger double or triple for their insane request.
Can I just say how awesome Charlotte is!? I found you at the start of the pandemic and I’ve watched every video. Thank you for being true to yourself potato queen! Have an awesome day!
It's doubtful they had dietary restrictions. I've worked in restaurants ALL my life and when customers become " regulars" they really get full of themselves thinking themselves great and requesting WAYYYY too much from the staff from their daily 2$ tip. And us waitstaff.. we do it!! We just do it!!
Even my nephew who does have to make dietary restrictions will just make a simple request to remove or leave out one ingredient he can't have e.g. with hamburger buns (he can't have ones with sesame seeds)
Yup! I’m always so embarrassed when I have to ask for cheese to be left out. I’m not happy about it. I hate bothering them. But I’ll get sick. So I agree it’s not likely to be dietary restrictions
My thought was they were maybe ordering a whole bunch of burgers at once to eat over several days (like really lazy 'meal prep'), so they wanted all the ingredients separate to keep things from getting soggy?
Worked in retail my whole life. Had a customer hold out his hand with his card, and when I went to take it he SLAPPED MY HAND AWAY and told me not to be "grabbing sh*t out of his hand" Needless to say, I didn't ring him up, and he got an earful and a bam from my boss
I work in a store that closes at 11 pm, opens at 6 am. There's a door left unlocked on side.of building for associates to go in and out. The number of people who will come in during times we're closed and get upset when they can't shop is amazing.
I want to find the customer who offered the waitress a written “tip” about a woman’s proper place, and. . . well, I probably ought not to say what I want, but if I had my way he/she would not be writing any more “tips” like this. Live your life, people, AND LET OTHERS LIVE THEIRS. M Y O dang B.
And you just know that if a single woman was his waitress he'd leave a note for her to marry a nice man and he got a waiter he'd probably leave a note for him to get a "real job"
One of the worst parts of that “tip” for me is that the Bible doesn’t even say that a woman should stay home and clean all day! As a Christian, it is so frustrating when people incorrectly use the Bible to put others down. Proverbs 30, which is part of the book where Christians generally look for wisdom, was written by a king of Israel based off what his mother told him a Godly woman was like. It literally describes a woman MAKING and SELLING items to provide for her household. LITERALLY THE OPISIT OF STAYING AT HOME ALL DAY DOING NOTHING! (Sorry for the caps, I’m just really passionate about this issue 😅)
Finding that customer and telling her off does absolutely no good. Why? People like her see it as 'validation'. She's been totally brainwashed by what is essentially a cult. anything that does not conform to her little fantasy is rejected outright. This is why I hate religion; It is too often used by shitty people as an excuse to BE shitty people.
@@bakingkitty1034 right?!? And if they thought making your spouse dinner at home was the Christian thing to do then what were they doing going out to eat? Usually the ones throwing the biggest fit are the ones who are the biggest hypocrites.
I grew up in retail and worked in retail for 30 years. I could write a book on the idiots, customers and coworkers. Let's just say I now thoroughly enjoy throwing people out of perfectly good airplanes to recover my mental health.
That dollar in the water glass just filled me with so much rage I literally saw red for a second🤬 I have never said anything to a customer about a crappy tip, but that person probably would've gotten followed out to the parking lot and that glass thrown at their damn head!
@TJ well said. I had horrid service a few times, the waiter just ignored requests, was rude and quite aggressive a few times, threw plates on the table etc. Multiple tables complained, in the end two other staff and the manager apologised in his name.
Charlotte, you've said this in other videos, and I agree. Everyone should work in some area of service at least once. My experiences in this (mine)field have made it very easy for me to be a good customer. And that, I've found, has been REALLY beneficial! Turns out that employees, managers, and business owners LIKE good customers! Just one example: at my favorite coffee shop, a place that made some of the best cappuccinos and mochas I've ever had, and with a really friendly and competent staff, I always left good tips. Was always friendly with them, and patient when they were busy. Eventually, I got my own button on the point-of-sale system for a custom drink they enthusiastically helped me work out the proportions for. The drink wasn't on the menu, but I could go in, ask for my usual, and I'd get it. Also, more than once, when the workers there saw me in line, they would start making my drink before I'd even ordered. I'd get up to the counter, pay, and have my drink set down before the card even cleared. I never expected this. Never thought I was entitled to it, and I always appreciated it.
Oh, Charlotte, I'm so glad I found your channel when I did. Sometimes, I like to imagine what it would be like to have a friend like you, you're so awesome, dude. Thank you for being who you are ❤
I once had a customer ask if we had any avocados that were "fresher". In the middle of winter in the Midwest. I told her they were as fresh as they come from Mexico. Not the answer she was looking for APPARENTLY.
@@bigbearkat2010 I did follow one guy to the door and gave him the card back and said “you left this on the table by mistake” he took it from me, did not say a word and walked out the door
If they left it with the tip, I wouldn’t see an issue. They’d just be spreading something they find uplifting while paying their due. It would be nice. But to use it instead of tipping? Cheap. Shoot, there’s even scripture that tells you to pay what you owe. Do these folks hoping to spread the good word ask themselves what a hardworking minimum wage employee is gonna think of their faith if they use it to justify withholding payment for good service?
I got screamed at by a customers wife the day after I went out of my way to help her husband search in our parking lot to look for a service receipt that the wind blew out of his hand that he absolutely needed to return a car battery without our service manager available. After spending 30 min looking with him I let him know if he came in the next day we can do the refund bc the manager would be present. She was screaming about how inconvenient it was for her to and her husband to have to come back and how I should’ve just done the return; (they were local) and her husband was trying to calm her down the entire time and kept apologizing. She was screeching so loudly that the store owner that was in his upstairs office could hear her; he called me and asked if I needed assistance but at this point I had already asked her to leave and her husband was directing her by the arm to the door.
I see a lot of people saying that the quote comes from Harry Gordon Selfridge, who founded Selfridge's Department Store in London in 1908 and was a retail magnate in his time. However, another person who may have coined the phrase was Marshall Field, who founded a Chicago-based chain of department stores called Marshall Field and Company and also provided funding for Chicago's Field Museum of Natural History. Field's version of the quote goes "Assume that the customer is right until it is plain beyond all question that he is not." At the time, this concept was novel because it was very much a *caveat emptor* ("Let the buyer beware") landscape.
I’ve made 2 reviews in my life. The rona nearly closed all the small restaurants in town so when we went to eat I wrote a good review on how they had chosen to keep people safe and able to eat out… The other was for a hospital ER doctor who told me If I wanted a cure i was in the wrong place. I fell and broke both arms. I wanted casts lol I didn’t expect they’d cure my bone disease that caused the easy fractures , just the fractures. It was both damn arms and it’s an emergency room. Where else do you go for broken bones. Smh I no longer go to the college hospital here. It’s so bad these days
Worked in service for nearly 35 years, and something I heard quite recently resonated with me. The customer IS always right, but "the customer" is the collective, not the individual. The last bit has been forgotten to the detriment of the industry. It SHOULD mean that if the vast majority of customers have an issue with some aspect of your business (read: Blockbuster late fees, too little too late), do something about it. However, it does NOT mean that you should take the side of the Karen screaming at a cashier because the coupon that expired 4 years ago for spaghetti sauce can't be applied to the sirloin cut she's trying to "buy" today. In fact, kowtowing to those types actually DAMAGES customer service. Directly by making all the people who are ACTUALLY customers wait needlessly (I maintain that the person screaming at your staff in an attempt to defraud your business out of product should not be viewed as a customer, but rather a thief), and indirectly due to the attrition of your likely best staff.
I worked for a small family owned grocery market years ago, a lady and her kids came in to buy a bag of popcorn. She came back a bit later and asked why the bag was only half full. Usually, companies add air to the packages for a few reasons mostly to make them look bigger. She complained and said why do we pack the popcorn like this? I'm like ma'am this is a grocery store we don't make or package the food we sell the food like from any stop n' shop. It's like I told her Santa Claus was not real. Like she never realized we don't farm and grow food in the back.
I left 1 bad review for a vegan restaurant and it nearly tore me up. I loved the restaurant but I have food allergies and I asked them not add onions to my food (like 10 times just to be sure they heard me) so I went to bite my food without checking it and nothing but a mouth full of onions. My throat nearly closed I had such a huge asthma attack it was so scary. So I left the review and called them. I spoke to a guy claiming to be the manager and he was very nice asked me to come back to speak to the owner. So when I came back to speak to the owner he basically gave some sob story told me he would give me a call because he wanted to have a further conversation (he was scared I would sue) and while I was leaving I said "I spoke to your manager and he was very understanding and told me the chef -* owner cuts me off and SAYS HE DOESN'T HAVE A MANGAER that guy is just a friend who claims he's a manager 😑🤨. Long story short never heard from the manager ever again and I nvr went back it was just all too weird.
@@StonerOfGotham yet obviously this individual decided to trust staff since they had already informed staff numerous times about their allergy prior to their meal being served
08:27: "The customer is always right." Two observations: 1. No one saying that has EVER worked in any kind of customer service job. 2. Macy's popularized that phrase in the Thirties. This isn't Macy's.
I used to be a server at a sports bar and had to explain to a lady that her wings didn't still have feathers on it lol. Granted it looked like a teeny tiny piece of a feather but there wasn't. Had to also explain that it could actually in fact happen once in a blue moon but wings do come from chickens and chickens have feathers lol. Had another lady tell me she wasn't going to pay for the extra 3lbs of crawfish she ordered because she didn't eat it lol
To the person that left the 'tip' as a letter, I would remind them that the laborer is worthy of his hire. Also if they didn't always want everything on the cheap, perhaps the husband could be paid enough for his wife not to need to work.
Wouldn't help probably. You can't win with a$#^&&$ like him. If you argue wages and salaries should be higher it's "lazy millenials (it's always millenials with them), just get a better job" that they seem to think employers give out like candy for some reason. If you become a two income family to make up the difference, then you're ripping the fabric of the American family.
@@bigbearkat2010 I thought the "tipper" was a woman from the tone. 🤷♀️. But yeah, in many ways you are right. In a way though, it does kind of suck for the "American family" : because we and no longer survive on a single income household, people often find themselves stuck in relationships they don't want to be in, having day cares and after school programs taking care of their kids and they barely have time to even look at their homework, and preteens and teens growing up way too fast because they come home to an empty house most days. I'm not saying that means it's a "sin" for women to go to work, but it sure is a shame that most families cannot afford to have a parent at ho e full time.
@@TheLovelyMissBeans I thought guy because the whole "a woman's place is at home" mentality I got from the note sounded like something that wouldn't be out of place in a Pat Robertson sermon
This was like when I worked at Buffalo Wild Wings and this lady was mad that we didn't have noodles on the menu. I advised her we are a wing place. She wanted me to add noodles to the menu like I had that power or as if it was even possible. The manager had to tell Karen the same thing since apparently she only understands English when it's coming from a manager. What I wanted to do was bring her a large togo cup full of hot water and with fries in it and tell her "This is as close as we can get to having noodles". My manager advised against it....
Love you vids Charlotte!! I work in a bottle’o in Australia ( liquor store ) I had a lady get very agitated with me because I couldn’t find a wine that she wanted to drink. She told me she used to drink wine but hadn’t for years and she couldn’t remember if it was red or white. For half an hour we walked around the store and I went through every wine from a Shiraz to a Chardonnay. She got angry and said “ NO, NONE OF THESE ARE RIGHT YOU STUPID WOMAN!!! I WANT WINE WITH GRAPES IN IT !!!! 😳 I told her that wine was literally made out of grapes. Her face went red, she called me an idiot and stormed out. Myself and the other customers in the store had a good giggle at that one
I love person who wrote that letter. Like if that was a guy who wrote that, how come he wasn’t home eating the food his servant-sorry, wife made him? Or if that was a woman writing that note, how come she isn’t at home in the kitchen? If you are a sexist, don’t tell me to cook you a meal. Cuz you get your ass I’d be cooking your last meal
I literally had that bring other food thing happen in a pub I worked at. The lady ordered a water and brought out her brown bagged lunch. I proceeded to tell her that we didnt allow outside food in the pub and she legit had a shit fit. I ended up kicking her out. See ya! Lol 🤷♀️🤣
The only times I've brought outside food is when my toddler son was very picky. Most places have absolutely no issue as long as i wasn't douchy about it. We always bought drinks or dessert for him if they had something he would try. But I've seen grown adults do this. Drives me nuts. Even when I couldn't eat anything(had tongue cancer a few years ago and was on the old nose tube feeder) I could sip a bit of liquids so would buy a hot tea or coffee. I would never bring my own liquid foods in. I sat put in the car with my hanging nose bag lol.
As a former 'fast food' cook. That printed list for "Alan and Karen" doesn't work for food allergies. I would have to prep certain of those items separately and fresh, just to insure no cross contamination. Most of our stuff is pre-prepped in rather large batches daily and then placed in the coolers. So, methinks that the letter is a massive 'Karen move' and nothing more.
I once had a horrible experience at a restaurant. My wife and I and our toddler ended up waiting for well over an hour even though the restaurant wasn't busy. The manager came over and apologized and offered free desert. When we got our bill it wasn't free. My wife had never written a letter to complain about anything, but in this case she did. We ended up getting a voucher for a free dinner at one of the restaurants other locations, and the food and service were great. We tipped the waitress around 30%. When we went to leave, I asked her if the manager was in. She looked confused and must have thought we were going to complain, but instead we told the manager how great she was, while she was standing there. He seemed a little surprised as did she, because I imagine they rarely get called out for anything other than complaints.
As a small business owner, I can verify that most negative reviews are due to a Karen not getting their way. Sometimes the complaints are so surreal as to be twilight zone material. It's also why we don't have staff...everyone's a manager so I don't need to deal with the bs.
6:32 this was one of the things that annoyed the piss outta me when opening back in the day doing retail; store hours and a open/CLOSED sign in window and people still like brainless zombies trying to get in... And not realize they made a mistake "oops, they're closed/not open yet" but like literally trying to force open/pray the door open, like "TF IS WRONG WITH YOU?!" 🤣🙄 I don't miss it.
People need to remember everyone can have an opinion, however; it doesn't make it factual or even worth sharing. Sometimes your opinion is just stupid and wrong.
When I was a manager at a pet retail store (in a town known for rich spoiled brats), I reveled in telling off customers who were throwing an unnecessary fit. Oh the sweet juicy satisfaction when they would shout "I WANT TO SPEAK TO THE MANAGER!", and I reply "I am the Manager 🙂". Let it be known, the customer is certainly NOT always right, and this idea only breeds entitled adult children who make a habit of causing a scene to get their way. I'll also add 4 out of 5 times when a bratty irate customer was put in their place, they'd calm down and apologize. Let's teach these people manners and mutual respect, not spoil them and reward their bad behavior.
I worked at a restaurant where we sold 6" subs. A woman comes in, orders the steak sub with no veggies. So bread and steak, that's it. I give her her order and the woman, I kid you not, took out a measuring tape! She then measured her wrap and complained that the wrap was not 6". I tried explaining to her that the sub would be smaller since it had nothing else but the steak. She proceeded to say that she'll never come back to the restaurant and left. Lol
"Customer is always right" was a phrase used when sales floor staff would up-sell customers into things they didn't want back in the 60's. It meant that customers had the right to state their opinions and buy what they came in for. Not that the store had to change to fit into the customers opinions.
My personal motto was "The customer is always right, when 1: they are respectful and nice 2: They are actually correct about the issue 3: It's not my place of employment but someone who I don't like."
Fun Fact! Restaurants literally *do not* care about Yelp Reviews. They care about the Reviews you leave on their Social Media. This doesn’t mean that they won’t reply though. The craziest thing a Customer had gotten mad at me about was bringing her an Extra Box. She wrote on the Check: “Nope! Not Today! No you!”
I had to leave a negative review for a restaurant after I witnessed the cook blowing his nose by covering one nostril with his finger. It landed on his apron. He flicked it off. Then wiped his hands on the apron. I have no idea how they are even open tbh.
Charlotte, the way you read 2:47-2:52 had me dead. Thanks for everything you do!! 🤣🤣 Your videos are much appreciated, and this one is no exception!! 🤗
I worked for an insurance company and if something was loading or we were looking stuff up they didn't like "dead air" so they encouraged us to make small talk and I asked a guy if he had anything planned for a holiday weekend and he asked to speak to my supervisor....he stood up for me 😇
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I left a review for an auto shop. We were transporting rescue kittens out of town and one of them ran up under the glove compartment and into the air conditioner. This auto shop across the street helped us get him out safe and sound and then when I asked how much do we owe them. They said no charge. I was extremely grateful.
I had a customer complain because she saw a lady taking pieces of her hamburger & putting it in her purse. She was irate about it so, I told her I would take care of it. I took the other lady an extra hamburger patty for her "purse" (that happened to have an adorable, tiny, very quiet puppy in it). The complaining lady was not amused.🤷♀️
Well played!
Wait, like, stealing a patty, or...sharing her own with her own dog? I have reason to believe you mean the second, but I'm completely flabbergasted if so... That purse deserves all the patties
Awww that’s so cute!!!
@@GRAYgauss She was sharing her own patty with her adorable "purse".
I love this story
I've worked at the same retail store for 25 years. And I get customers saying "but the customer is always right? Yes" I tell some of them that "no, we actually say that our customers are number 1! And which finger you get depends on your behavior "
😂👏👏👏😂
I love it!! 🤩💃💃💃🤣🤌🤌🤌
Yes!!!!
The whole quote is "The customer is always right in matters of taste" meaning do not argue with a customer about her color choice or if crocs are something to be seen in. After that, no, they are almost always wrong.
🥇🏆💅🏆🥇
I love how customers say " this was horrible service, im never coming back!" And then you see them next week
They always come back only to complain more even though nothing is wrong just to keep spamming bad reviews smh
Fr. some of them are not even customers, they just came to complain.
I had a woman accuse me of being rude and accusing her grandmother of stealing. Which she didn’t the self checkout she was on wasn’t working and in our work phones we didn’t see it so we asked for a receipt. Which never printed out. We got her one and she got pissed. Then a few hours her daughter comes in and starts screaming. Saying our store is racist. Which we weren’t. And said she is never coming back………..…. She came back the next day (I work at a Walmart)
Customer- “I’m never coming back!”
Me- “do you promise?”
Arsehole, at its finest
I work at an exclusive private club. We received a scathing review from a bride about the poor service during her wedding. One of our VP's replied back that we were sorry to hear she wasn't happy with her wedding, but after she and her groom had broken into the gift shop, stolen a member's golf cart and caused thousands of dollars in damages, causing them to be escorted off property by law enforcement and permanently banned from returning, it seems that we just weren't the "right fit" for their wedding venue.
Geez
"The Customer is always right in matters of taste." - Harry Gordon Selfridge. IN MATTERS OF TASTE. People tend to drop that part. It means sell them the ugly green hat and checkered suit if that is what they want. It does not mean they are actually right. I love your videos. These people are insane.
The full original 'don't ask, don't tell' was 'don't ask, don't tell, don't pursue, don't harass' and was supposed to be mutually applicable. We humans just hear what we want to hear and focus on what works in our favor.
I LITERALLY was just coming down here to post this exact quote.
It's encouraging to see someone else with some understanding. Thank you.
Yep. "Ow, you want that combination of decor? Of course sir." and then turn around talking with your co-worker about how ugly it is.
But it doesn't matter because "costumer is always right."
I made a comment like this but couldn't remember the quote thanks
"You should be in the kitchen cooking a meal for your husband"
Um .. you went to a restaurant. Why aren't _you_ at home with your spouse eating a home-cooked meal if that's so f*ing important to the fabric of our society?
Also maybe if you think tips are handouts, don't go to a restaurant where they rely on tips to not have to live off Ramen.
His wife obviously ran away
That whole thing sounded a bit fake, too outrageous to be real.
plus what if the waitress was a college student, unmarried, a teenager, etc, where she would need to make money? Not every woman is married and that note pissed me off
I would love to tell that person that I’m Catholic and that’s NOT what God would be saying. God didn’t create women to be slaves or servants to their husbands. I’d also point out to this person that men are ALSO supposed to take care of their wives and ALSO serve them if this person wants to get literal since it’s in the Bible. Secondly, even most of us Catholics know that the Bible is a GUIDELINE and shouldn’t be taken so literally. If everyone did we would be living the 3rd century. That’s what pisses me off with people clumping all of us who ARE Christians. They look at this and think we are all like that. They also think that all of us Christians don’t understand that we have corruption within our religions or that we stay silent. They also misunderstand the Bible. Once again, the Bible is a GUIDELINE and we are SUPPOSED to learn about love, understanding, patience, etc. as a whole from it. Not literally taking everything from the Bible and applying it to today. It wouldn’t work and that’s not what religion should be thought of. Religion(NOT cults that teach hatred like Islam) is supposed to be guidelines and teach about morality, ethics, having a purpose, trusting God, etc. So people, don’t assume that religion is bad or that the Bible is bad. It’s called ADAPT and look at the overall picture. 🙄 What you said is correct and I would ALSO say that to this person. Pathetic.
As a Christian woman I would like to note nowhere in the Bible does it say the words a women should stay only in the home, merely that they should be good and respectful wives.
The Bible actually has examples of model women who had jobs or did manly things, there were female prophets, Queens, craftswoman, proverbs even praises "the industrious woman"
So please please don't take crap like that "tip" as fact. Just sayin.
Have a nice day 😊
Thank you! As a Christian man, I could not have disagreed more vehemently with that “tip”. A LOT of assumptions were being made in that note 📝 and yet I didn’t see Jesus in any of it. Disappointing really that people associate THAT with being Christian. 🤦🏻♂️
Also how many of these extreme examples feels staged I.e. fake news
@@davidguidry657 precisely! I appreciate your disagreement
@@savagedirk9267 True but since people believe alot of things on the internet I wanted to clarify.
@@glitzarprincess627 we got this sister! 😉
I wasn’t there that particular day, but a funny thing happened when I was a cashier at Laneco. A REALLY funny thing… My coworkers that were there that day were nice enough to relay the story:
It seems there was a man in the store wearing sweatpants shopping that day, just casually doing grocery/item shopping, minding his own business. Little did he know, the security woman was following him throughout the store. It seems she “caught him shoplifting”. What she “caught him shoplifting” was a salami. So she followed him around the store and as he was nearing the checkout area, she finally confronts him. Of course the man denies shoplifting anything, to which the security woman vehemently tells him, “Don’t you lie to me! I can see that salami right there in your pants!” The man promptly pulled out what was in his pants and told her, “Lady, this ain’t no salami!” The security woman turned beet red (she was an older woman), the man put the not a salami back in his pants and finished his shopping 😂
Omg 😱 🤣🤣🤣
😂 😂 😂
OMFG!!! i will drop dead of laughter in a second! hahahaha
Roflmfao!!!
It took me a bit to figure out what was going on.
Damn, he's hung as h*ll!
Once had a customer get pissed that we didn't have a region-specific seasonal coffee available out of season... after I explained harvests and climate, to no avail, I suggested he could file a complaint with Mother Earth.
Sounds like the woman who publicly complained that the solar eclipse was during school hours, and SOMEBODY needed to reschedule it!
😂😂 Legend
She could have filed a complaint for the Manager of the Sun.
I used to work in retail and one of the services we offered was sending faxes (yep, those things are still required in some quarters) One day this lady came in with about 20 documents stressing for me to send them cause it was urgent. I fed them all through the fax machine then asked her for the number. She blew up at me karen style claiming that you don"t need a number to send a fax... I guess she thought the machine would just magically know who to send it to. I tried explaining it to her but she kept yelling calling me unprofessional, she couldn't even tell me what company it was for so I couldn't look up the number. I spent 10 minutes looking through all her documents for the number, all the time she was screaming that it was urgent I send the documents, didn't find it so I tried explaining that a fax machine works like a phone, it needs a recipient number. She wasn't having it and stormed out insulting me. 30 minutes later she came back looking very humbled with a post-it note in her hand with a fax number on it. She was very quiet and didn't make eye contact as I re-fed all her documents through the machine with a big smile on my face. I charged her extra for that one
everyone loves a good asshole tax
I had a lady tell me wrong info the other day so I informed her of the correct info (she a teacher) responded not to argue with her. I wanted to say correcting your wrong info was not arguing but went silent. Then I had her tell me who sent the email with the wrong info about 3 minutes later she came back apologizing. Like bitch if you know everything don't call for instructions. Don't argue with workers. Don't act superior. This is what I've learned from my job. Teachers are actually some of the most unintelligent bunch I have ever had to deal with. They are ignorant rude stupid whining bitches.
Bahahaha, that’s perfect 🤣
See I would have charged her extra as well. I worked in customer service for a long time thank goodness i didnt have to deal with the fax machine too often but whenever a customer would be sassy about something going wrong i would still be nice and fix it however if someone was nice instead of being a karen i would reward them for being nice. Say we made their food wrong I would make sure their food got correctly remade and additionally i would let them keep the foood that was made wrong and send them with some kind of a little dessert if they wanted. I probably met a even split of people some people were just assholes from the start. Its really not that hard to be decent to people. They dont even have to be nice they can just be decent and not scream at people. I still technically do in a way buy its a little different as I am a support staff for people with disabilities. So I guess in a way I have less customers if that makes sense. Even when they have a right to be upset at me they are still kind and genuine people so if someone who needs regular help to do daily or weekly things can be nice to other human even when they are upset than there are very few reasons to be a Karen at a customer service worker. Customer service workers don't get paid enough to put up with what they have to deal with alot of the time.
I worked retail and was a hairstylist for over 12+ and you are correct that the customers are not always riight!!! Thanks for your amazing videos. I found you a couple weeks ago and it doesn’t feel like a day unless I start and end my day with your videos! Thank you so much for the entertainment 🥰🥰🥰
Welcome! Please remember to “subscrahb!” if you haven’t already. And then you will be a full-fledged member of Tater Tot Nation. 😉 Miss Charlotte is our Potato Queen and we are her loyal Tater Tots. It’s loads of fun here!
@@davidguidry657 already subscribed 🥰 it was the first thing I did when I saw her on RUclips and Facebook
@@JacquelynSteen YAAAAAAAY! Welcome to the fan club! 🎉
A new Tater Tot! Welcome! 😊
@@davidguidry657 too many potato puns, I think my mind is fried 😉
About 15 years ago I went into a Pizza Hut to eat in.
The staff were lovely.
A friend and myself asked for garlic mushrooms, “and if it’s not too much trouble, can we have extra garlic?”
The waitress asked how much extra, and “we said, as much as the chef is allowed to put in it.”
When our mushrooms were bought out, the chef and two other kitchen staff came out to look.
My friend and I looked at each other, and laughed, because we knew the chef had considered our request, and thought “challenge accepted.”
We smiled at the chef and made eye contact with him.
We commenced eating.
They were the best garlic mushrooms we had ever eaten.
We called the chef over and thanked him.
Apparently he had used 12 cloves of garlic to make our mushrooms. They had bets going in the kitchen as to whether we would be able to eat them or not.
We told him that not only did we appreciate his prank, but also loved the results.
We ended up getting a couple of beers on the house, and had a great laugh with the chef and the rest of the staff. It was a fantastic evening.
It was one time when everyone was right. 😂
That sounds interesting lol.
i used to work fast food and customers like you guys are the best lmao
@@fxiryjxmin155 Thank you, that means a lot to me.
i frequently do the same thing with rare steaks, daring places to make it as raw as possible. Of course, i tear into it eating the whole thing because that's exactly how I like it too. occaionally the chefs looking out of the kitchens with a look that says "is this chick for real?" 🤣
@@tigressqueen911 It is so cool when that happens. :)
The stupidest thing for which a Karen has ever yelled at me...
I was working as a cashier in a supermarket. It was a really busy day as it was nearing the weekend so all checkout lanes were long. I had a customer with TWO CARTS FULL of groceries as he's buying stock for a community center in his neighbourhood, which he does two.three times a year. This was the biggest purchase I had ever seen before or since. He had so many items the grocery bagger couldn't keep up with my fast scanning, as I was trying to clear as many items as fast as possible - no one loves to be at a slow checkout lane. So I stopped every once in a while whenever the section got too full and helped him to bag the groceries, when I had some room I kept scanning items and passing it over to the bagger. It started going much faster.
That's when I got yelled at by a Karen for not doing my job as a cashier. Apparently, she had a problem with me helping him bag the groceries in order to make things move faster. Yes, this would have been a perfect time for some malicious compliance - it would have taken AT LEAST another half an hour if I hadn't intervened. But it was my only 3rd day on the job so I didn't even think of that and I didn't know about Reddit then. Oh, and did I mention he wanted it all in a delivery? (hahaha, that always takes extra time). The full story is Reddit-worthy, if I do say so myself, as it ended up with mall security and police both being called. By the time she was removed I was still helping the same customer. He was very nice and thanked me profusely for all my assistance, and said I was the most helpful cashier he'd ever encountered. :)
I've yelled at a dude to pipe down for doing this to a cashier. We're all stuck in the same traffic jam, cashiers included.
@@allanturmaine5496 Some people just think of themselves. So many times the cashiers are treated as if they are robots, and not human beings.
I've had a customer tell me I'm going to slow (we don't have baggers, have to scan items and bag them). Did I try to go faster? Hell no lmao, I went even slower 🤣
I worked at a women's clothing and intimates store for 5 years. I have so many stories, but this is the one will always stand out to me. It was the middle of summer and I was wearing a tank top and a light sweater. it wasn't low cut or form fitting. A lady came in. She looked me up and down and frankly said, "I want some camisoles like what you have on, but I dont want to look like a w*****." So there was that....
If only you could’ve said “that’d be hard to do ma’am since you already look like one” 😂
Or "not going to ever be an issue"
Trust me, I've worked in retail before, the customer is NOT always right! 😅 Be kind to retail and food workers. They work hard, for not a lot of pay. And don't deserve to be treated horribly for just doing their jobs! Another great video, Charlotte!! ❤❤
I worked at Joann fabrics a few years back. The fabric counter closes 30 minutes before the store, because theres always a lot of fabric to put away, and it helps avoid customers in the store past closing.. one night it was 5 minutes till the STORE closed, and the sliding doors were pushed closed, but not locked. A woman WITH HER 2 YOUNG KIDS, PRYED THE DOOR OPEN and immediately walked to the fabric counter as we tried to tell her it was closed and the store was also closing. She ignored us, demanded that we cut her multiple lengths of fabric, and let her kids run wild DESTROYING multiple aisles we had already cleaned prior to closing. We called the manager and they actually sided with this lady and the smug look on her face is burned into my brain. They did so much damage we had to stay an extra 45 minutes to get her checked out and everything in order. And that’s 1 of 100 stories of awful entitled customers 🙄🙄🙄 DONT EVEN GET ME STARTED ON WORKING AT DISNEY, LORD.
Just plain F*** that manager
Omg I used to regularly have a customer come in just as we were closing the shop and we would have to stay about 30-40 minutes because she bought loads of clothes, we did only do this because she was a sweet elderly lady who would spend her inheritance on clothes for others which thought was a bit odd but admirable all, annoying to stay behind but we all liked her. I think she was overwhelmed when there were other people around or she was an extreme introvert or something because we thought it strange.
That’s absolutely awful. I hate that for you. What a wench.
omg you poor soul, that's awful !!!! 😰
Working at a small shoe store, I once spent over an hour past close with a customer, brought out over 30 pairs of shoes, helped her figure out a possible solution to a very specific foot issue she was having, while the people with her talked loudly and made a mess, only to have her tell me "Thanks, that was so helpful, NOW I KNOW WHAT TO ORDER!" She was not talking about ordering from us, she immediately pulled up Amazon on her phone. Before I tackled the hour of cleaning and closing the store that was ahead of me, I literally went down into the basement and screamed!
Like you, this is just one of many stories I have, another involves an entitled mother, six kids under age 12, and a full bag of sugar coated red gummy candies!
For anyone who acts like this or if you've never worked in the service industry. Just remember, if you stand out like the people in this video, we will remember your face the next time you come in. ;) Careful what you say. Customers are almost NEVER right.
There is a Karen that haunts me, I swear.. she has showed up at 3 of my jobs over the past 10 years and chaos ensues every time
Agreed. I think our culture would be wise to replace the phrase, "The customer is always right," with, "Never get on the bad side of anyone who cuts your hair fixes your car or handles your food."
There was a 3rd Rock one time where John Lithgow was learning about the concept of tipping for the first time.
Like whenever he and his gf would go out to eat he'd always take the tip money right off the table without her knowing,thinking it was left for him. When she finally caught him, it dawned on her "omg no wonder the waiters always treat us like crap."
Then French Stewart explained tips were how he made most of his money at his bartender job and when Lithgow pointed out that he never tips him, Stewart was like "yeah that's why your drink always tastes funny"
I've worked retail for 10 years and I agree. It's very rare that the customer is right.
Never piss off the person handling YOUR food!
I can remember a waiter asking my oldest daughter, who was 3 at the time, how her spaghetti was. She replied that it was crying and the waiter had a hard time not to laugh at her. We gave him a nice tip.
I remember once I told a customer who is being rude, “The customer may be always right but they can also be quiet!”
Told one "except when they're wrong" he sputtered and left
One of my grandmothers worked all her life, through a depression and a world war and raised 3 amazing children, my mother among them. My fathers grandmother worked to raise 11 children after her husband (my great grandfather) died on the third day of the battle of the Somme in WW1. I’m pretty sure both of those ladies would have kicked that customers arse if that tipper had had the courage the makes those comments in person - and they were good baptists, both of them.
During BOTH world wars women had to take over the jobs the men left behind to fight in the wars. We can (and did) do it!!!
I wonder if the person who wrote that TIP was an old man or woman? That kind of thinking goes back to the 50s and earlier. The '60s started changing everything with women working to support their families.
I remember as a kid my dad finally gave my mom permission to go out to work because they had a lot of medical bills from my older sister and I needed braces. That was in the late 60s.
I hate WW1 with such a passion for the utterly unnecessary abusive loss of life it was. I am so sorry for your family's loss. So much needless suffering in the wake of people with big egos and no regard the humanity of the little man
@@susanbissell6319 that kind of thinking does go way back but there are bright eyed and bushy tailed young indoctrinees today too 😞
The idea that men work outside the home and women stayed at home was a social construct. This began in the 1950's. Previous to that it was perfectly normal for women to hold outside jobs. It fact, for most families it was necessary. Families were larger then ( no birth control). Generations lived together and everyone in the neighborhood looked out for one another
Super relatable and hilarious. I work at a local sandwich shop and a few years back, before plague times, we had an upset costumer. He was an older gentleman with his adult son, I helped them out the best i could, made their food to order and everything before checkout was pleasant, when we finally got to the register the bill came out to be around $25-$30, He handed me a coupon and a few dollars saying it was a tip, I said ok and punch in the coupon and it dropped the price of his order to around $20, and a told him the new total. He became confused, I told him politely that he only handed me a coupon and a few dollars as tip. I also told him that the coupon is only a discount of his total and said he needed to pay the remainder of the money, he said he wanted the tip back and he proceeded to ask for the manager. So, I did, I told my boss the situation and he tried to explain it to the costumer that the coupon isn't going to pay for their meals completely, the same way I explained it. Then the costumer started yelling, calling me a thief and wanting free food. The old man backtracked when my boss told him about the security camera and audio that he can look up, finished paying up and promptly left the store. I will always have mad respect for my boss and coworkers who stand up and correct thing if anything goes wrong professionally.
That was a great boss. It's too common for bosses in Food Services, especially those with the kind of turn-over you get in sandwich and ppizze places, to just not care.
Amazing how quickly a confused customer can revert to paying up and leaving by the mention of CCTV. smh
@@ashmaybe9634 It's a wonderful thing, but I still wish I got an apology for calling me a thief.
@@goldengryphon yeah' I guess I lucked out. 😉🍀
That’s what we need today. We need ACTUAL bosses and managers that will back their employees instead of just giving the customer whatever the fuck they want if it’s the CORRECT process. I get there are a few instances where the business is wrong and they need to be called out on it but still. I work retail so I definitely get to deal with assholes. But I ALSO deal with businesses that also are in the wrong at times. So it works both ways. But I don’t try to be an asshole to the business. I act as polite as i can be unless they really do something that warrants calling them out.
When I was a chef on top of having to take into account bizarre orders and obscure food restrictions on a daily basis, my bosses (the owners of the restaurant) kept nagging me with Google reviews, they read every single one of them and expected me to deal with each of them individually (even when they were utterly ludicrous). Honestly I'm not surprised no one wants to work in the food industry anymore...
I worked in the food industry when I was 14 and until I was 18. The disrespect in the food industry is staggering. If people no longer want to work in restaurants, GOOOOOD. Maybe it'll finally force the change that's needed.
@@melTiceTiger Yes, YES. Restaurant owners are complaining the young generation "don't want to work anymore", but that's because the working conditions, mentality and salaries haven't evolved since at least 200 years...
Good for you if you got out!
I certainly don't anymore consider that I had to explain to a college student why I couldn't give her raw chicken.
Same here. Working in the food industry for 3 years before. Its brutal. What made it worse was the kind of customers we get, especially the faux foodie type, the type that thinks they know food well, but they don't.
It can also ruin your body and soul
I worked retail all my life and have dealt with my fair share of “Karens”. I think you should be allowed to fight one customer per day 🤣🤣 great video by the way!
Years back was in America meeting up with some friends and done a road trip stopping off at various places to eat, I was surprised that my American friends pretty much ignored the table waiting staff like the food magically appeared on the table and empty plates vanished. Me being English and brought up to to be civil to everyone thanked the staff when they put the food/drinks in front of me and thanked them for clearing stuff away from the front of them. Got lots of shocked looks and "you're welcome!" for acknowledging them and making eye contact! Like to think I cut a litle swathe of Englishness across America whilst I was there!
I work at aretail store where I have a coworker named Karen. She's nice, young and dyed her hair blonde but then some of the roots kinda damaged and she knows it. One day, an older regular female customer told her " too bad, you have that name, huh?!" , she (my co worker) just smiled, then the lady added "and that hair...looks so dry, you should do something about it!" But my co worker just pretend not to hear her. I've served this old lady many times and she has a very rude personality, where she would just throw her money on the counter when paying, complains a lot or "demand" a bag without a hint of politeness. We would actually call her "Karen" whenever we see her and nobody wants to serve her. One time, the other girl I worked with purposely closed her register when she spotted "Karen" in line and left me to serve her. With no other choice, I served her with curiousity to what her actual name was. I scanned her stuff and her rewards card, and checked the name of the card holder on my monitor...guess what??? HER NAME WAS KAREN!!! 🤣🤣🤣
“The customer is always right” is actually NOT the full quote. The full quote is, “The customer is always right, in matters of taste.” Harry Gordon Selfridge
It simply means that if they want to wear stripes and plaid for instance, or have their soup topped with ice cream then so be it but they do NOT get to dictate how the business is run, simply how it interacts with them. And the business owner has every right to decline to interact on those terms. Like Herb Keller of Southwest wrote to a complaining customer, “We will miss you.” No need to be snarky or rude (on either side), just agree that the attempt to interact has failed and move on.
We can be friends. :)
@@TheDragon7557 yay! Hello friend! Sending you smiles and laughter from San Antonio, TX, USA.
Seriously, businesses let it get sooooooo out of hand, it's wild.
Cool, I never knew the full quote!!
It’s sad that everyone alwYs spews out the cut quote and spread it like gospel that even businesses use it. At the same time you go to a nice fancy restaurant and want your food to be cooked a little differently (the “wrong” way) to how the chef usually cooks it you get harassed or they just give you the original version a way because who cares if you kill someone by feeding them something they’re allergic to.
Did you guys know that the term, “The customer is always right”. Has nothing to do with what Karen’s think it means. It actually means that the customer is always right in their purchasing options. So if Karen wants the red dress over the green dress, then the customer is always right, she wants the red dress, etc..
It has nothing to do with them being entitled lol
Good to know
Yeah, but often people cannot distinguish metaphores from literal meanings.
Worked at Mcdonalds for 7 sick years.
The weirdest one was guy who came by the drive thru, asked me for a fresh cheeseburger without pickles.
I said, it'll take 3 minutes.
He started yelling, saying how hungry he was and couldn't wait. And asked me if I could just pick off the pickles from a finished one... Because you're too entitled and can't remove the pickles yourself.
wait so you just have pre-made food chillin? like a bunch of put together hamburgers just waiting for people to order them?? that's nasty
@@MrsMuffin11 Every McDonalds and burger Kings has a warm cabinet we store finished burgers in. They're not chilling.
But then it's not,.. fresh?
Ready right now: pre-made burgers
Fresh burgers: take 3 minutes minimum to cook.
You’d be waiting in a miles long line if that was the case. This is the difference between a takeaway place and a restaurant
I recently got into a verbal altercation at a grocery store because she was being a biotch to a young employee. At the end she yells, I'm never coming back here". I just looked her dead in the eyes and said "Oh No" in the most sarcastic tone I could. She just turned red and walked away. It was hilarious. I LOL'd.
Only time I left a bad Yelp review was when the restaurant overcharged my debit card by $3000 on a $26 meal. Then they wanted me to take down the review after I had to fight my bank and their regional manager to get my money back. This effectively locked up all my money for a week before it was all evened out.
They must have been hoping you wouldn’t notice the extra “tip” they gave themselves? 🥴
How in earth do you charge 3000 on a 26 dollar bill??? Like I'd get 260, add another zero by mistake, but 3000???
Well deserved yelp review
Sounds like someone was trying to round up to $30.00 and forgot the period/comma. 🤔
They were upset about a yelp review? They're lucky u didn't sue
Wow, that's cray
I know why Karen had such detailed instructions for the burgers. She intended to throw the barely cooked burgers into a pan so when Alan cam home she could pretend that she knew how to cook.
Thats why! I couldnt understand the raw meat before, thx
It's also possible that they lived far enough away from the restaurant that the burgers would be cold by the time they got home. Maybe they wanted an easy night in? Who cares really?
Or a plot sue the restaurant, claiming it gave them salmonella by not cooking the burgers enough.
@@TheJuliet316 most restaurants have a warning/disclaimer on the menu about undercooked meat. As long as they do, they are covered for that.
She wanted a separate one container for each fry
Seriously! A big shout out and much love to the customer service employees! If I had to deal with this insanity I swear I'd catch a charge!!
Omg that little possum is so cute and tbh it isn’t bothering anyone it’s sitting pretty settled and enjoying it’s food .just so so cut awwwww
I love u. THANK YOU for actually being an HONEST Christian. U r the reason I am still willing to have interaction w organized religion. Its tough enough in this world. 🕊️
The baby possum was too cute! I would have chuckled if I witnessed someone feeding a baby possum. 😂
I want to squish his little face. He’s so cute. I wouldn’t be a total bitch about them having a possum with them BUT people also need to understand something when it comes to HEALTH codes. ESPECIALLY when it comes to food places. So I can understand the thought of where that person writing the review was going. I work retail and only service animals are supposed to be allowed inside stores. The problem is people bring their pets with them regardless and don’t seem to understand that animals shed and make messes and can also hurt people if the owners don’t control their pets. Other customers can be seriously allergic to pet hair and dander. So why are we just giving these people passes and think it’s ok for them to bring their pets in stores? Why do people not think of the other people around them? We shouldn’t condemn or call people Karens just because they are against animals coming into stores and voicing their opinions on the situation. Unless it’s a pet friendly store or the pets are service animals(not that stupid emotional animal bullshit that people abuse but ACTUAL service animals) they shouldn’t be allowed into stores or food places like fast food or restaurants. Period! Your pet will be fine being at home while you are out shopping, eating or whatever. It won’t kill them if they are alone for a few hours without you. Just saying Aimee. You need to look at the WHOLE picture and think of how the situation CAN affect other people and not just the person who owns the pet.
The possum thing made me think of when I was moving across the state with my family, and I had a little parrot. I had him in a box, while we were driving; and when we stopped at a Wendy's, I just took the box inside with us, because I wasn't going to leave him in the car. I was sticking fries in the hole for him to munch on (I didn't normally let him have fries, but this was a special occasion.), and all anyone could see was that I had a box on the table with fries disappearing into the holes. I thought we were going to get thrown out, because someone came up to ask what I had in the box, but they were really just excited to see the cute little guy happily munching fries and peeping out the holes of the box at them. Possum guy is eating off his own tray, with his own food, and all those surfaces will be wiped and sanitized before anyone else uses them. Just let them be.
See the only issue I have with this, is that the restaurant could get in a lot of trouble. They're pretty major health code violations to have an animal sitting at the table. I work as a server in a restaurant, and have a lot of people feed their dogs off the table. It's unsanitary and if someone reported it, I could lose my job. I try to tell people not to let their dogs eat off the table, and they don't get what the issue is. Under the table is one thing, or in a box like you're parrot I guess. But as a worker in a restaurant, I do not agree the customer who complained about it is wrong in this case. All the other ones yes, but not that one.
@@emmafroehlich1777 Does this count for support animals as well?
@@Freya778 animals are fine when they're sitting under or near the table (depending on restaurant rules, mine does not allow non-support animals inside but outside is ok). It's a health code violation if theyre sitting on or being fed directly at the table. A lot of older ladies bring their little dogs in strollers and put their food bowls on the table and feed them directly from the table. Support animals are completely different category but I can't imagine a scenario where a support animal would have to be fed off the table.
@@emmafroehlich1777 interesting
I thought we weren't supposed to feed human food to our birdies if it's high in sodium but I could be wrong. I know we're not sharing our fruit salad with our birdies because it has xylitol and we don't want to find out the hard way that it would be toxic to them too, not just to doggos. We're otherwise trying to and sucking at teaching them to eat fruits, though
Yes! I do leave reviews, BUT only when I have a great experience. I refuse to be part of the failure of anyones business, it’s how they feed their families. Even if the service was awful, whatever, I’ll get over it or take my business elsewhere. It really is that easy.
I've only once ever left less than a 5-star review: I'd bought a new hall carpet and the shop staff were very helpful, but their fitter butchered it and left gaps where he'd cut it too short. I explained that the shop deserved the stars, but I had to take one off for their fitter.
@@franl155 see, that’d be a reasonable and helpful review though. Not just leaving it to damage a business but to give other potential buyers a more realistic idea what to expect when buying something from that seller and/or give the seller motivation to do better to earn the other stars you didn’t leave him. That’s fair. But unfortunately many reviews aren’t fair, they’re vengeful or fake, many times even the best reviews are also fake so you kinda have to read between the lines. Your review sounds totally reasonable.
@@NativeNYerChicHK I left one bad review ever, because they were abusive after leaving me standing for 25 minutes being ignored, due to a lack of a line. Their system was to serve the people that they recognise first it seemed. I wanted to let the people who were not rich and famous locals know, that they need not bother. It was a place, owned by a reasonably well known and rich restaurant investor, who has a few other healthy food places. At the end of the day, that person cannot know to replace those bad staff, without being informed of what they are doing. They tried to get my review removed(I had a following and I have never left a bad review any other time). I disagreed. It went back up. They didn't write a reply. I've only ever left 4 and 5 star reviews otherwise, and the number isn't the point. The review is mostly to give facilities information for people looking for specific things. It stemmed from me needing that information myself when booking for a large family group, including elderly, babies, special dietary requirements, sometimes a dog... it was so that when I found places with all that, that I could let people know, because otherwise you wouldn't know, unless you had been there, or if you rang them during opening hours.
This! I never complain about “bad service” or want to see the manager about things, I just get over it and go home. If a server was rude or ignorant I just complain when I get home to either my mum or dad saying “oh weren’t they a bit rude”. I think this is because I’ve worked in retail & I understand if you’re having a bad day or something is going on in your personal life it can be hard not to let it translate into how you speak or conduct yourself at work, and when you’re constantly expected to be attentive to shoppers every needs it can really push you over the edge. You never know what’s going on in someone’s life, hence why I don’t bother leaving a bad review or complaining about staff members
@@crystalh450 I agree. I had to leave one for a OB/GYN clinic who put me through an extremely painful exam and I was told in the middle of it that they usually give sedatives for it, but since mine was a last minute decision there wasn't time. It was excruciating, lasted forever, and they couldn't finish so it was for nothing. They also scheduled me for two ultrasounds (all for possible ovarian cancer), said I owed money for no-shows even though I was there for the first wasn't scheduled at all for 2nd. Held my prescription refills hostage until I paid them money I didn't owe for their clerical errors and told me there was nothing I could do about it. All this while I was going through a cancer scare and needed answers. I would want to know these things before choosing a doctor, so I definitely left that review!
In the 30 years that I have been in the workforce, I have learned that 2 things are ALWAYS true: #1) managers & supervisors will always bend over backwards to kiss the asses of the customers who are rude, loud, dishonest, & disrespectful. Even if it’s the same customers coming in repeatedly to throw hissy fits. The managers & supervisors cannot, however, be bothered to go a bit above or a tiny bit beyond for regular customers who are consistently kind and gracious. #2) managers & supervisors will ALWAYS bend over backwards to kiss the asses of their worst employees. The ones that call out sick every Friday or Monday because they’re hungover, the ones who take 26 smoke breaks a day. The ones who don’t do their job, so someone else has to pick up their slack, while the slacker gets paid more & never gets disciplined or written up. The ones who are doing all the work, the ones who are dependable & responsible & have strong work ethics- they get [proverbially] whipped.
I love writing good reviews for businesses that go above and beyond. I'm so appreciative of good service, and it doesn't take but a minute.
Two things these kind of customer's don't understand. 1. We are happy that you won't be back. 2. We make fun of you for weeks (sometimes even months) afterwards.
I don't know if the extremely misogynistic letter was real or not but not all Christians think like that! Biblical womanhood does not equal women staying at home and serving their husbands!! I'm sorry you had to deal with someone who gave Jesus a bad name
I enjoy being at home for my family. Maybe some families find that good advice. Try not to shame the writer of that tip. They just have to realize that advice is not for everyone.
@@priscillaboren Looks like we found the writer of that "tip"...
I am presuming it was written by an individual thinking with their second head!
@@priscillaboren Here’s a tip for ya, “if a man don’t work he don’t eat” and clearly since he couldn’t afford to actually leave a tip for the waitress he should have kept his Christian behind home and had his submissive wife cook him a meal 🙄
Yeah as a Christian that "tip" was repulsive! Definitely not loving God and loving one another.
Once we got an 1 star review from a client no one recognised in our shop. Turned out that he have never been to our store, but a friend of his had come 2 years ago and didn't like the service (he asked for something we don't do). Then because the first guy had a rough day at his work, remembered what his friend told him, got angry and left the 1 star review. So, yeah.
Pre-pandemic, our dealership gave out loaner cars for customers who needed one. The loaners had our name written all over them. A customer called and said one of our employees was driving like a lunatic. The manager explained that it was a customer in one of our loaner vehicles. That person left us a one-star review and called us liars.
@@stephaniewhelchel3873 Well, they knew better, of course!
I can’t even imagine being so cruel or condescending to another person, especially a person in a service industry. Yes, servers and restaurants can make mistakes. Sometimes some really terrible ones. But being petty is just pathetic.
I’ve been told I take food service mistakes pretty well. Even when it ACTUALLY IS the restaurant/wait staff’s fault.
I have had roaches on burgers
lady bugs in spinach salad
cut my tongue on sharp ceramic pieces that turned out to be broken chunks of claim shells in a chicken entree
had the wrong meal brought to me
had a sandwich that made me throw up after swallowing one bite
waited over 2 hrs to be served because they lost my order and didn’t realize it been brought alcohol when I ordered a soda (this one could have hospitalized me as I have a liver disease and can’t drink alcohol) but my friend caught the smell before I had a sip
I’ve also had several servers knock things off my table and into my lap... usually silverware, once it was an empty plate they were trying to balance, anther time it was a (thankfully closed) bottle of ketchup
But the worst by far was when a waitress dropped an entire pitcher of soda on my favorite cashmere sweater, ruining it. She thought she was going to get fired and was in her 20s. I was 13/14 and consoling her, saying it was okay. But I was so angry at her! The manager came to check in and I told him I was upset but don’t punish her. He offered free dessert but I turned him down and told my father to just ask for the check I wanted to go home. So we did. I spent the night bawling.
But with all these incidents, I never once raised my voice. And most of the issues I wasn’t even too upset over. And the restaurant was very quick to remedy/offer a trade if applicable.
The only time I was disappointed in how a restaurant handled a mistake/bad situation with me was on a food run after getting discharged from the ER (I was there for almost 15 hrs and famished!). I wanted a meal from my favorite retro fast food place. We originally decided to go in, but I looked pretty bad with my bloody clothes and stitched face (thanks car wreck), so we opted for drive-through. They got the whole order wrong. Went back through, explained, waited, got a replacement order. This time my shake was still wrong and so was my sandwich. Went through again. Explained. Mentioned this was our third go. Got replacement order again. Right sandwich, wrong shake. By that point I was cranky so I took the ticket and all the incorrect shakes and went inside. The manager was horrified that I had the audacity to walk into her establishment looking like “a serial-killer victim” and told me to leave and they’d be happy to serve me at the window. I set the wrong shakes on the counter and told her I had already been through the window service 3 times and they continually got my order wrong. I explained that I just wanted the right shake. That I was sorry to come inside, but it seemed I had no other option. I said “Ma’am, I am cranky, sore, and hungry. I just left the ER. I’m sorry about the bloody clothes. But I’m not going through the drive-through a fourth time. Please make my shake so I can go home. Or give me a refund for just the shake.” I was probably a little louder than I should have been, but not so loud anyone past the counter heard me. The manager took the other shakes and dumped them, then made the correct one and brought it to me. I took it with a thank you and promised to never come into her restaurant with bloody clothes ever again. And she replied “Or maybe not at all?” I just walked out. When I went back to the restaurant a few weeks later, she had been replaced. Not sure what happened. Did I handle the situation wrong? I honestly don’t know. I was on strong painkillers so maybe I remember it wrong, but I’m pretty sure someone went inside with me, maybe my dad? My parents and grandmother were the ones who brought me home. So if I was being rude, the other person would have stepped in.
No you were perfect. But if you were on painkillers your voice might have been a bit louder than you thought + I bet who ever entered with you complained...to someone other than that manager
Years ago I worked at a store, an old couple came through my line. I was done with the grocery's and the man asked for a pack of cigarettes, I gave him a pack of Marlboros he wanted to know how I knew what kind he wanted. I said YOU LOOK LIKE A MARLBORO MAN. His wife said that's the first time he was speechless.🇺🇸 love you're show.
the posts with "today a customer got mad at me for...." have the same energy as "why my toddler cried today" posts 🤣
Now officially addicted to this channel. My child knows your voice and yells Charlotte!
We love this for y’all!!!! Miss Charlotte is an addiction that is good for you and that you cannot overdo.
Charlotte, as someone with a lot of food allergies, I think that Karen was just being an actual Karen. If you have food allergies you go to restaurants that specifically cater for them, or eat at home. If it's a food emergency, (and since food allergies can be life threatening), you go inside in person and have a polite conversation with the staff about ANY possible thing that they can make you that won't result in a trip to the hospital, you dont leave a condescending note.😂😂😂
As someone with a food allergy, I agree wholeheartedly!
As someone who works in the kitchen at a restaurant, I wouldn’t really mind this order. It’s one less step for me because I get to cook things and put everything straight into the box instead of taking the time to put the burgers together/make them look nice so I wouldn’t care as long as she had a nice attitude about requesting this.
I'm sure she just likes the store's containers and wanted to get a lot of them.
@@sheldef4328 steak tartare? Worked in a kitchen over 40 years. Very popular.
I think she just doesn't want the bugrers to get soggy. My waiter once told me to do this for Nachos to go (to have all toppings separately from the chips) and it was the best advice I've ever gotten for take outs (for 3 times a year that I order takeout :) )
My mouth was literally wide open the whole time you were reading the whole ‘tip’ telling the waitress to stay home. The AUDACITY. LIKE HOLY SHIT. Who in their right mind would eat out and leave that for their waitresses. I feel like my brain short circuited from all the reasons I would want to fire back into their faces. Honestly they need to just be banned from all places that serve food simply for the disrespect.
We sat in a steakhouse next to a huge party of at least 15 people. They didn't pay the bill. Server was in tears, and management wouldn't do anything even when one of them came back to get her cellphone off the table. We tipped her extra. We'd run into her once in a while, and she always had a smile and was so warm. Be kind to your servers!
Who doesn't love this Channel? This is the best and funnier channel i ever saw. Charlotte thank you for making us feel better everyday. ❤️
👏👏👏👏👏 so true
Yes it makes my day to get notification that she has posted
I feel like this comment is going to get some trolls lol
@@bryellebernard2653 I hope not I really enjoy this channel
Yes ❤️❤️❤️
I think Alan and Karen really just needed some new containers 😂
I think they want to make the burgers at home and have the feeling/brag that they made it themselves from scratch.
Yay early again love getting here. Working in retail sucks most of the time. The customer is always right does my head in and really gets abused a lot.
The fact we can't even stand up for ourselves sucks so much. I used to work in retail and quit after a year.
I do love your videos Charlotte never stop being epic 🥰🥰
I’ve worked retail for nearly 26 years.. and I still love this quick moment where a customer nearly decked me. She had moved a price tag and then wanted us to honor it. I know I watched her lol. When I wouldn’t she pulled the “don’t you know the customer is always right?” … gazed at her for moment.. “ma’am… have you met my customers?” Out came the fist lol
I work to-go (curbside) at a restaurant. We have this thing called GWAP (Guests With A Problem) and we’re told to keep it as low as possible. I’m great at my job despite getting not so great training. Anyways, my only complaints are cold food and the food not being delivered curbside. First off, customers complain about cold food when the come to pick it up hours after we finished making it. Second, some people don’t even park in the designated curbside parking spots and then come in on their own pissing me off because they act like I’m supposed to know where they parked . I don’t have to go on a wild goose chase to find your car parked on the opposite side of the restaurant. Man, I really think I don’t get paid enough a lot of times. The customers sometimes make me want to dunk my head in the deep fryer.
For the "special" containers couple. I'd put 1 bun (top/bottom) in a container. 1 beef patty in 1 container and so on. And then charge them like $1.50 for each container, making the cost of the burger double or triple for their insane request.
Also, most restaurants today will not serve almost raw meat; potential lawsuit there!
Can I just say how awesome Charlotte is!? I found you at the start of the pandemic and I’ve watched every video. Thank you for being true to yourself potato queen! Have an awesome day!
Now THAT is how you spend a pandemic!😉
It's doubtful they had dietary restrictions. I've worked in restaurants ALL my life and when customers become " regulars" they really get full of themselves thinking themselves great and requesting WAYYYY too much from the staff from their daily 2$ tip. And us waitstaff.. we do it!! We just do it!!
Even my nephew who does have to make dietary restrictions will just make a simple request to remove or leave out one ingredient he can't have e.g. with hamburger buns (he can't have ones with sesame seeds)
Yup! I’m always so embarrassed when I have to ask for cheese to be left out. I’m not happy about it. I hate bothering them. But I’ll get sick. So I agree it’s not likely to be dietary restrictions
right they just wanted the ingredients cause the stores expensive
And these are the same ones who request to sit in your section. It never fails!
My thought was they were maybe ordering a whole bunch of burgers at once to eat over several days (like really lazy 'meal prep'), so they wanted all the ingredients separate to keep things from getting soggy?
Worked in retail my whole life. Had a customer hold out his hand with his card, and when I went to take it he SLAPPED MY HAND AWAY and told me not to be "grabbing sh*t out of his hand"
Needless to say, I didn't ring him up, and he got an earful and a bam from my boss
I work in a store that closes at 11 pm, opens at 6 am. There's a door left unlocked on side.of building for associates to go in and out. The number of people who will come in during times we're closed and get upset when they can't shop is amazing.
I want to find the customer who offered the waitress a written “tip” about a woman’s proper place, and. . . well, I probably ought not to say what I want, but if I had my way he/she would not be writing any more “tips” like this. Live your life, people, AND LET OTHERS LIVE THEIRS. M Y O dang B.
And you just know that if a single woman was his waitress he'd leave a note for her to marry a nice man and he got a waiter he'd probably leave a note for him to get a "real job"
One of the worst parts of that “tip” for me is that the Bible doesn’t even say that a woman should stay home and clean all day! As a Christian, it is so frustrating when people incorrectly use the Bible to put others down. Proverbs 30, which is part of the book where Christians generally look for wisdom, was written by a king of Israel based off what his mother told him a Godly woman was like. It literally describes a woman MAKING and SELLING items to provide for her household. LITERALLY THE OPISIT OF STAYING AT HOME ALL DAY DOING NOTHING! (Sorry for the caps, I’m just really passionate about this issue 😅)
Too many times a woman is expected to do both, childcare, cleaning, and job. That's the only way to make it now a days, unfortunately.
Finding that customer and telling her off does absolutely no good. Why? People like her see it as 'validation'. She's been totally brainwashed by what is essentially a cult. anything that does not conform to her little fantasy is rejected outright. This is why I hate religion; It is too often used by shitty people as an excuse to BE shitty people.
@@bakingkitty1034 right?!? And if they thought making your spouse dinner at home was the Christian thing to do then what were they doing going out to eat? Usually the ones throwing the biggest fit are the ones who are the biggest hypocrites.
I grew up in retail and worked in retail for 30 years. I could write a book on the idiots, customers and coworkers. Let's just say I now thoroughly enjoy throwing people out of perfectly good airplanes to recover my mental health.
That dollar in the water glass just filled me with so much rage I literally saw red for a second🤬 I have never said anything to a customer about a crappy tip, but that person probably would've gotten followed out to the parking lot and that glass thrown at their damn head!
@TJ well said. I had horrid service a few times, the waiter just ignored requests, was rude and quite aggressive a few times, threw plates on the table etc. Multiple tables complained, in the end two other staff and the manager apologised in his name.
@TJ This is true; but we must remember that some people really are just assholes.
@TJ I don’t care how rude a server is and I’ve experienced my fair share, this is not acceptable.
@TJ : So what could be the valid reason for that rudeness?
@TJ : That makes no sense at all.
Charlotte, you've said this in other videos, and I agree. Everyone should work in some area of service at least once. My experiences in this (mine)field have made it very easy for me to be a good customer. And that, I've found, has been REALLY beneficial! Turns out that employees, managers, and business owners LIKE good customers!
Just one example: at my favorite coffee shop, a place that made some of the best cappuccinos and mochas I've ever had, and with a really friendly and competent staff, I always left good tips. Was always friendly with them, and patient when they were busy. Eventually, I got my own button on the point-of-sale system for a custom drink they enthusiastically helped me work out the proportions for. The drink wasn't on the menu, but I could go in, ask for my usual, and I'd get it. Also, more than once, when the workers there saw me in line, they would start making my drink before I'd even ordered. I'd get up to the counter, pay, and have my drink set down before the card even cleared. I never expected this. Never thought I was entitled to it, and I always appreciated it.
Oh, Charlotte, I'm so glad I found your channel when I did. Sometimes, I like to imagine what it would be like to have a friend like you, you're so awesome, dude. Thank you for being who you are ❤
I once had a customer ask if we had any avocados that were "fresher". In the middle of winter in the Midwest. I told her they were as fresh as they come from Mexico. Not the answer she was looking for APPARENTLY.
Nothing used to piss me off more than someone leaving me the “God loves you” card as my tip. Oddly, it was always men that left the stupid card
Man I feel like if I ever got one of those I'd be really tempted to cross out and write "I'm using God to justify being a cheap prick"
@@bigbearkat2010 I did follow one guy to the door and gave him the card back and said “you left this on the table by mistake” he took it from me, did not say a word and walked out the door
If they left it with the tip, I wouldn’t see an issue. They’d just be spreading something they find uplifting while paying their due. It would be nice. But to use it instead of tipping? Cheap. Shoot, there’s even scripture that tells you to pay what you owe. Do these folks hoping to spread the good word ask themselves what a hardworking minimum wage employee is gonna think of their faith if they use it to justify withholding payment for good service?
@@BeeWhistler if an actual tip had been left with the card I would not have had any issue it with it at all.
As a Christian... I find those cards disgusting and I'd chew any christian out that I saw leaving them
I got screamed at by a customers wife the day after I went out of my way to help her husband search in our parking lot to look for a service receipt that the wind blew out of his hand that he absolutely needed to return a car battery without our service manager available. After spending 30 min looking with him I let him know if he came in the next day we can do the refund bc the manager would be present.
She was screaming about how inconvenient it was for her to and her husband to have to come back and how I should’ve just done the return; (they were local) and her husband was trying to calm her down the entire time and kept apologizing. She was screeching so loudly that the store owner that was in his upstairs office could hear her; he called me and asked if I needed assistance but at this point I had already asked her to leave and her husband was directing her by the arm to the door.
I see a lot of people saying that the quote comes from Harry Gordon Selfridge, who founded Selfridge's Department Store in London in 1908 and was a retail magnate in his time. However, another person who may have coined the phrase was Marshall Field, who founded a Chicago-based chain of department stores called Marshall Field and Company and also provided funding for Chicago's Field Museum of Natural History. Field's version of the quote goes "Assume that the customer is right until it is plain beyond all question that he is not." At the time, this concept was novel because it was very much a *caveat emptor* ("Let the buyer beware") landscape.
I’ve made 2 reviews in my life. The rona nearly closed all the small restaurants in town so when we went to eat I wrote a good review on how they had chosen to keep people safe and able to eat out…
The other was for a hospital ER doctor who told me If I wanted a cure i was in the wrong place. I fell and broke both arms. I wanted casts lol I didn’t expect they’d cure my bone disease that caused the easy fractures , just the fractures. It was both damn arms and it’s an emergency room. Where else do you go for broken bones. Smh I no longer go to the college hospital here. It’s so bad these days
Worked in service for nearly 35 years, and something I heard quite recently resonated with me. The customer IS always right, but "the customer" is the collective, not the individual. The last bit has been forgotten to the detriment of the industry.
It SHOULD mean that if the vast majority of customers have an issue with some aspect of your business (read: Blockbuster late fees, too little too late), do something about it. However, it does NOT mean that you should take the side of the Karen screaming at a cashier because the coupon that expired 4 years ago for spaghetti sauce can't be applied to the sirloin cut she's trying to "buy" today.
In fact, kowtowing to those types actually DAMAGES customer service. Directly by making all the people who are ACTUALLY customers wait needlessly (I maintain that the person screaming at your staff in an attempt to defraud your business out of product should not be viewed as a customer, but rather a thief), and indirectly due to the attrition of your likely best staff.
I worked in service too but here in England we acknowledge the customer is absolutely not always right, and to think otherwise is just ridiculous
I worked for a small family owned grocery market years ago, a lady and her kids came in to buy a bag of popcorn. She came back a bit later and asked why the bag was only half full. Usually, companies add air to the packages for a few reasons mostly to make them look bigger. She complained and said why do we pack the popcorn like this? I'm like ma'am this is a grocery store we don't make or package the food we sell the food like from any stop n' shop. It's like I told her Santa Claus was not real. Like she never realized we don't farm and grow food in the back.
I left 1 bad review for a vegan restaurant and it nearly tore me up. I loved the restaurant but I have food allergies and I asked them not add onions to my food (like 10 times just to be sure they heard me) so I went to bite my food without checking it and nothing but a mouth full of onions. My throat nearly closed I had such a huge asthma attack it was so scary. So I left the review and called them. I spoke to a guy claiming to be the manager and he was very nice asked me to come back to speak to the owner. So when I came back to speak to the owner he basically gave some sob story told me he would give me a call because he wanted to have a further conversation (he was scared I would sue) and while I was leaving I said "I spoke to your manager and he was very understanding and told me the chef -* owner cuts me off and SAYS HE DOESN'T HAVE A MANGAER that guy is just a friend who claims he's a manager 😑🤨. Long story short never heard from the manager ever again and I nvr went back it was just all too weird.
Sorry that happened! A review like that is literally a public service. The next person might not have survived their inattentiveness.
Why wouldn't you check before you bit into it if you have a food allergy??
@@StonerOfGotham probably bc they had informed staff numerous times and strangely assumed that the staff were mature enough to follow instructions
@@taniwha3706 If its a bad enough allergy you would check your food everytime.
@@StonerOfGotham yet obviously this individual decided to trust staff since they had already informed staff numerous times about their allergy prior to their meal being served
08:27: "The customer is always right."
Two observations:
1. No one saying that has EVER worked in any kind of customer service job.
2. Macy's popularized that phrase in the Thirties. This isn't Macy's.
I used to be a server at a sports bar and had to explain to a lady that her wings didn't still have feathers on it lol. Granted it looked like a teeny tiny piece of a feather but there wasn't. Had to also explain that it could actually in fact happen once in a blue moon but wings do come from chickens and chickens have feathers lol. Had another lady tell me she wasn't going to pay for the extra 3lbs of crawfish she ordered because she didn't eat it lol
To the person that left the 'tip' as a letter, I would remind them that the laborer is worthy of his hire.
Also if they didn't always want everything on the cheap, perhaps the husband could be paid enough for his wife not to need to work.
Wouldn't help probably. You can't win with a$#^&&$ like him. If you argue wages and salaries should be higher it's "lazy millenials (it's always millenials with them), just get a better job" that they seem to think employers give out like candy for some reason. If you become a two income family to make up the difference, then you're ripping the fabric of the American family.
@@bigbearkat2010 I thought the "tipper" was a woman from the tone. 🤷♀️. But yeah, in many ways you are right. In a way though, it does kind of suck for the "American family" : because we and no longer survive on a single income household, people often find themselves stuck in relationships they don't want to be in, having day cares and after school programs taking care of their kids and they barely have time to even look at their homework, and preteens and teens growing up way too fast because they come home to an empty house most days. I'm not saying that means it's a "sin" for women to go to work, but it sure is a shame that most families cannot afford to have a parent at ho e full time.
@@TheLovelyMissBeans I thought guy because the whole "a woman's place is at home" mentality I got from the note sounded like something that wouldn't be out of place in a Pat Robertson sermon
This was like when I worked at Buffalo Wild Wings and this lady was mad that we didn't have noodles on the menu. I advised her we are a wing place. She wanted me to add noodles to the menu like I had that power or as if it was even possible.
The manager had to tell Karen the same thing since apparently she only understands English when it's coming from a manager.
What I wanted to do was bring her a large togo cup full of hot water and with fries in it and tell her "This is as close as we can get to having noodles". My manager advised against it....
Love you vids Charlotte!! I work in a bottle’o in Australia ( liquor store ) I had a lady get very agitated with me because I couldn’t find a wine that she wanted to drink. She told me she used to drink wine but hadn’t for years and she couldn’t remember if it was red or white. For half an hour we walked around the store and I went through every wine from a Shiraz to a Chardonnay. She got angry and said “ NO, NONE OF THESE ARE RIGHT YOU STUPID WOMAN!!! I WANT WINE WITH GRAPES IN IT !!!! 😳 I told her that wine was literally made out of grapes. Her face went red, she called me an idiot and stormed out. Myself and the other customers in the store had a good giggle at that one
Omg. I’m so happy that she left! 😂
I love person who wrote that letter. Like if that was a guy who wrote that, how come he wasn’t home eating the food his servant-sorry, wife made him? Or if that was a woman writing that note, how come she isn’t at home in the kitchen? If you are a sexist, don’t tell me to cook you a meal. Cuz you get your ass I’d be cooking your last meal
"Guess what it's a tissue, so you can" 😂
I literally had that bring other food thing happen in a pub I worked at. The lady ordered a water and brought out her brown bagged lunch. I proceeded to tell her that we didnt allow outside food in the pub and she legit had a shit fit. I ended up kicking her out. See ya! Lol 🤷♀️🤣
The only times I've brought outside food is when my toddler son was very picky. Most places have absolutely no issue as long as i wasn't douchy about it. We always bought drinks or dessert for him if they had something he would try.
But I've seen grown adults do this. Drives me nuts.
Even when I couldn't eat anything(had tongue cancer a few years ago and was on the old nose tube feeder) I could sip a bit of liquids so would buy a hot tea or coffee. I would never bring my own liquid foods in. I sat put in the car with my hanging nose bag lol.
Who goes to a bar and brings their own beer??
@@franl155 🤣 she didn’t have beer. She drank a good old free H2o! Lol
@@Emeraldwitch30 kiddos are a different story 💯! I hope you are doing well now. 🤗
@@Makeitbymandy just had my 3 year clear visit last month. So thank you. I'm not planning on going anywhere soon lol.
Been clock watching all afternoon waiting for my daily fix from the potato queen. Now my craving and day is complete lol 😊
As a former 'fast food' cook. That printed list for "Alan and Karen" doesn't work for food allergies. I would have to prep certain of those items separately and fresh, just to insure no cross contamination. Most of our stuff is pre-prepped in rather large batches daily and then placed in the coolers. So, methinks that the letter is a massive 'Karen move' and nothing more.
I almost get the feeling she was trying to just pass the food as having been cooked by her
@@lizmarin9568 that never even occurred to me. $5 says she has some sort of dinner party and is trying to pull a fast one on her guests.
I once had a horrible experience at a restaurant. My wife and I and our toddler ended up waiting for well over an hour even though the restaurant wasn't busy. The manager came over and apologized and offered free desert. When we got our bill it wasn't free. My wife had never written a letter to complain about anything, but in this case she did. We ended up getting a voucher for a free dinner at one of the restaurants other locations, and the food and service were great. We tipped the waitress around 30%. When we went to leave, I asked her if the manager was in. She looked confused and must have thought we were going to complain, but instead we told the manager how great she was, while she was standing there. He seemed a little surprised as did she, because I imagine they rarely get called out for anything other than complaints.
I’m sorry can we talk about how adorable that freaking baby possum is! Literally sitting there eating so mannerly not bothering anyone😂❤
If I had worked there, I would be feeding it also!!! Soooo adorable!!! People are just too uptight anymore!
As a small business owner, I can verify that most negative reviews are due to a Karen not getting their way. Sometimes the complaints are so surreal as to be twilight zone material. It's also why we don't have staff...everyone's a manager so I don't need to deal with the bs.
I had somebody leave a bad review about me because I tried saving them money…..
Like….wtf is wrong with people.
6:32 this was one of the things that annoyed the piss outta me when opening back in the day doing retail; store hours and a open/CLOSED sign in window and people still like brainless zombies trying to get in... And not realize they made a mistake "oops, they're closed/not open yet" but like literally trying to force open/pray the door open, like "TF IS WRONG WITH YOU?!" 🤣🙄 I don't miss it.
People need to remember everyone can have an opinion, however; it doesn't make it factual or even worth sharing. Sometimes your opinion is just stupid and wrong.
Well, they're like a**eholes. Everyone has one, and, unless asked for, people don't necessarily want to see yours aired 🙂
When I was a manager at a pet retail store (in a town known for rich spoiled brats), I reveled in telling off customers who were throwing an unnecessary fit.
Oh the sweet juicy satisfaction when they would shout
"I WANT TO SPEAK TO THE MANAGER!", and I reply
"I am the Manager 🙂".
Let it be known, the customer is certainly NOT always right, and this idea only breeds entitled adult children who make a habit of causing a scene to get their way. I'll also add 4 out of 5 times when a bratty irate customer was put in their place, they'd calm down and apologize.
Let's teach these people manners and mutual respect, not spoil them and reward their bad behavior.
I worked at a restaurant where we sold 6" subs. A woman comes in, orders the steak sub with no veggies. So bread and steak, that's it. I give her her order and the woman, I kid you not, took out a measuring tape! She then measured her wrap and complained that the wrap was not 6". I tried explaining to her that the sub would be smaller since it had nothing else but the steak. She proceeded to say that she'll never come back to the restaurant and left. Lol
Love you Charlotte!!
"Customer is always right" was a phrase used when sales floor staff would up-sell customers into things they didn't want back in the 60's.
It meant that customers had the right to state their opinions and buy what they came in for. Not that the store had to change to fit into the customers opinions.
It was a thing long before the '60s.
My personal motto was "The customer is always right, when
1: they are respectful and nice
2: They are actually correct about the issue
3: It's not my place of employment but someone who I don't like."
Charlotte's comeback to that unsolicited "tip", brilliant! Because that "tip" had me fuming.
Where has this channel been hiding?! You're hilarious dude, keep doing you thing and kicking ass.
Fun Fact! Restaurants literally *do not* care about Yelp Reviews. They care about the Reviews you leave on their Social Media. This doesn’t mean that they won’t reply though.
The craziest thing a Customer had gotten mad at me about was bringing her an Extra Box. She wrote on the Check: “Nope! Not Today! No you!”
I had to leave a negative review for a restaurant after I witnessed the cook blowing his nose by covering one nostril with his finger. It landed on his apron. He flicked it off. Then wiped his hands on the apron. I have no idea how they are even open tbh.
I’ve been working in retail for nearly three years and I agree. Customers are not always right.
Charlotte, the way you read 2:47-2:52 had me dead. Thanks for everything you do!! 🤣🤣 Your videos are much appreciated, and this one is no exception!! 🤗
I worked for an insurance company and if something was loading or we were looking stuff up they didn't like "dead air" so they encouraged us to make small talk and I asked a guy if he had anything planned for a holiday weekend and he asked to speak to my supervisor....he stood up for me 😇