Review: My HORROR FLIGHT on MALAYSIA AIRLINES - How I was BULLIED by an Airline!
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- Опубликовано: 29 сен 2024
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/ joshcahill
This is a comprehensive Flight Review of Malaysia Airlines.
Class: Economy
Route: Kuala Lumpur (KUL) to London (LHR)
Plane: A350-900
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Fly Singapore Airlines instead. My screen was broken during a flight to Europe. They politely apologized and gave us a US$100 voucher immediately while trying hard to fix and restarting the entertainment system. 3 hours later my screen worked, and they still honored the voucher, which we spent on their inflight shopping. They were very courteous during the whole flight, and cared genuinely about me and their customers. No wonder they are the number #1 airlines in the world.
Ya Fly Singapore Airlines I Feel So Happy For Singapore Airlines As Im From Singapore
Singapore Airlines is considered the second best airline in the world. I'm not surprised at the way you were treated.
Singapore Airlines is the best
@@yoimiyassteppingstoolxd8153its his opinion stop being salty
@Ryab Anderson why you gotta be so salty tho?
It's their experience and they have the right to share it.
Everyone have different livings and view of what is good so it might not be a good fit for your friends but it would most certainly be one for others.
And, imo, you can't really compare qa and sa knowing that they are from two different countries with two different cultures.
And let me add one more thing, what did you expected from such airlines aka the "best" in the world?
Of course they will have an ass-kisser type of act, because that's the whole point !
Peoples aren't here to be served by robots without feelings or peoples dragging the shit out of them.
Being in company of peoples who at least seems to care about you is also what peoples are paying for.
Complaining about that is just blandly stupid.
Let me end by that nobody truly cares about you neither, nor your opinion dear.
Stop being rude for no legit reasons. You're just gonna waste time, energy and credibility.
Our family flew Singapore to japan and our luggage missed the flight. We were met at the airport by a Singapore airlines rep and they apologised profusely about the inconvenience and presented us with an apology letter and cash to allow us to buy essentials until our luggage arrived. They also arrange express delivery once the luggage arrived on the next flight direct to our hotel...brilliant service-brilliant airline!
Agree Singapore are great. I had a horrendous experience through Heathrow security that left me so traumatised that I was a mess when I reached the gate. The cabin crew were absolutely amazing. Asked what was wrong and were genuinely concerned and confirmed this not an isolated experience. I was looked after with exceptional service. Qatar is also fantastic... only problem now is the overkill on masks, temp checks that puts me off as am anxious anyway and hopefully they stop all this do we can enjoy flying again as travel broadens the mind.
@@jsc2606 Heathrow staff need to get their act together, these two ladies kept a French guy and my mum at the scanners while we were trying to depart, she kept us and them waiting for a whole 30 minutes for no reason throwing slurs at them and not explaining their reasoning for holding them back. The French guy and my mum just kept laughing at how stupid they were acting. I feel bad for him, he seemed nice and very genuine.
Singapore Airlines a GREAT WAY TO FLY used to be their slogan many years ago. Don't know if it still is but they are and always have been the best airline in the WORLD!!!!!!
Wow that is unheard of amazing!
Singapore Airlines is second to none. Excellence on all levels.
I'm a Malaysian myself and I'm terribly sorry about your terrible experience with MH. Never fly with MH again! They don't even care about customers and their needs which is inhuman behaviour. It's amusing that the crew work in hospitality industry when they are hostile. MH is going downhill since the MH370 AND MH17 crash 8 years ago. MH-MALAYSIAN HOSTILITY!!!
Nah your not malaysian
@@WafiSiuuyywhy not genius?
Malaysia Airlines: “We can offer the worst in flight experience gate to gate”
United Airlines: “Hold my passenger”
Ah hahaha
Porky Minch delta has the best service
Hadi Shahid that’s been done to death, try and think of a new, original comment 😉
**Drops said passenger**
Western and European still said their airline is the best 🖕🏼
I was on Asiana with broken infotainment system and the crew was kind enough to upgrade my seat to relocate me. this is such a stark contrast
Bugger me, i was just about to book a business class flighg with Malaysia Airlines. I've decided not to now. Cheers mate.
How is that flight schedule of yours looking like right now? #thankscorona
It's ok to book economy class and use MH-Upgrade to upgrade.... it's still a lot cheaper....
Malaysian Airlines are NEVER that bad. I'm Singaporean/ Malaysian, they probably did it because he was white. Yes, racist, but... welp.
@@Birbyvideography racist towards White? interesting!
I always thought there was more White-worshipping in Malaysia. This seems much like an interesting situation.
In 1990, I took my MAS flight 🛫 from Singapore 🇸🇬 to Heathrow 🇬🇧 . Their flight was horrible and service is below par with most airlines. Enough is enough . Since then I never took MAS anymore.
This is the first time I get to watch a video by you and I like the way you tell your experience. It is clear why cabin crew do not care about passengers. If the CEO does not care about their customers, neither will the rest of the employees. I look up to you because despite your bad experience, you never offended anybody and were very decent all through your video. Many years ago I flew Malaysia Airlines and fortunately it was a good experience. Thanks for your video and I will be another follower of yours.
Why the hell are there 10k dislikes on this? This man is doing nothing wrong. he's just giving his review. If you dont like what he says, then dont watch it. It wasnt as if the title said that it was a brilliant flight and then hes like, oh no, it was terrible
I remember watching this unfold on Instagram as it happened 🍿
To everyone who thinks “planes are just there to get from A to B everything else is a bonus”...why are you watching airline review channels? 🤷🏼♂️
When the day comes that airline marketing just says “hey we’ll get you to London, probably won’t lose your bags, and you won’t die”, we can stop complaining. But as it is, airlines promise excellent service and comfort in every class and if you don’t get it, you have every right to point it out.
Paul's Trip Reports what’s up my fav trip reporter
Lmao those people can take a C17 on a 17 hour flight
Paul's Trip Reports this video came up when I was looking for flight from Singapore- NY (i wanted to see how the seats in business class are like before booking ). The title of this video “BULLIED” caught my attention but it was exaggerated. I travel for business on average once a month on Any airlines with suitable time that can bring me to destinations in time for meetings (I’m in shipping so I hv to go to many different countries ). I experienced good and bad services on different airlines business or economy class . I can’t be bothered as I hv only one expectation- bring me to destination in one piece safely in time for my meetings and no lost luggage . Priorities in life .
I love this
Yes but you can’t really expect the captain to come and fix your in flight entertainment come on...
Last time I flew Malaysian Airlines, I flew from KL to Perth Australia a few years ago, 20. minutes after the meal service, a kid in the same row as me shouted out loud "Mum, I can feel a worm crawling out my bottom". I'm serious. Everyone in the cabin stopped eating !
sounds like perth to me 🤣
I got overbooked on a Malaysia flight ( so where about 20 others) on the way to Auckland form London. I was overbooked on the return journey and my father was also overbooked on the journey to Auckland as well as the return journey
I can't believe this airline is still in business.
Even my malaysian friends refuse to fly on MH.
I have no idea why you would.
They have gone broke many times and the gov has bailed them out countless of times...
Malaysian Airlines (MAS) is better than Air Asia. Generally I get good services from MAS. In a survey among my friends, they agree with my opinion.
Wow! This can and should be used for customer service training and demonstrate to large companies that a few bad apples can undo the good work of everybody else. The attitude of the crew is the biggest determining factor of whether a flight is a good or a bad experience (even when some physical things go wrong) and it amazes me that airlines don't do more to genuinely engage with their crews and get them to understand this. Hopefully this is the wake up call that MH - and other airlines - need.
Big Fan!
Then how do you often get apprpval from airlines and managed to film it peacefully?
I don’t always get approval, only from airlines which are strict with filming onboard. Usually I just rock up also in order to make the experience as authentic as possible. However I never ran into a single issue... maybe with LOT I did, they didn’t like to be filmed.
@@JoshCahill Oh I See!! Try Singapore Airlines next time just flew with them from Singapore to New York during the 18 hour the crew seemed to be passionate and very hospitable despite the long duration. Top notch service that sure you wont be disappointed
DennisBunnik Travels It appears that the captain went off the rails or failed to actually speak to the customer.
Even i myself a Malaysian experienced this before. I was coming back from LDN to KUL for my eid holiday. I was fasting before boarding when the plane was about to board, it was time for break fast, they could not care less to give me water and dates, as they were distributing it to others. Probably because i did not look rich enough to them. Thats what my family said.
And not only that, few hours later it was about time for me to fast again. So usually muslims before they started fasting they need to eat and drink (sahoor)
The flight attendants did not offer me anything to eat or drink, i was waiting and waiting but no body showed up, and ended i myself asked for a glass of water before the time to fast started. Without eating.
This did not happen to my sister where they actually offered her meals and drinks before it is time to fast.
order pulak nak suruh diaorang bagi
Rich enough for a plane ticket but not enough for water and dates? Makes no sense
Did you press the button to call them ?
U have the right to eat while travelling.
Next time buy a flying carpet or 1 better ride a winged horse.
I googled it and found an article that Malaysian Airlines is ready to file for a bankruptcy. No wonder they don't care for passenger. I would not fly airlines with such terrible attitude and poor customer skill. Don' they want to have a good reputation like Singapore Airlines has ???
A flight attendant took care of you should be taken out from in flight position and offer position which has no direct contact with passenger. He obviously ruin the reputation of Malaysian Airlines.
Next time u come malaysia use air asia
I thought MH is nationally owned
@@reyfauzi own by khazanah Malaysia
Now gov debating whether to help MH or let go to 3rd party.
For me let go to 3rd party and reform the top management just like Proton wif Geely
Malaysia has a discriminatory government policy which gives special preferential treatment to the Malay people over the local Chinese and Indian population. Hence government companies tend to hire people based on the policy ( or race) rather than on qualifications or merits. Most government owned companies such as Malaysian Airline, the national car Proton have bad products and bad services. Basically the employees are incompetent to the point of useless but they have a job for life.
Privately owned Malaysian companies are the complete opposite with excellent services and excellent products. Hence most Malaysians tend to fly with Air Asia (privately owned).
Serves you right for not flying Singapore Airlines. I’m originally from Malaysia and would avoid them with almost as much vigour as I’d avoid JetStar. Quite frankly, I rather walk than fly JetStar.
im still pissed about that lady stealing your leg room with her bag lmao
He could have said something instead of seething.
I would of just moved the bag :)
I would have asked her politely to move her bag under the seat.
It was a child
I would of rest my legs on the bag
I flew with Malaysia Airlines in 2003. I agree, the crews are very unfriendly and the service was not very good. Never flew with them again. I am sad to know it hasn't changed.
About 35 years ago I boarded a flight from Tokyo to Kuala Lumpur. Also, in that flight the cabin crew were unfriendly and sullen. Particularly there was a male cabin crew member who was very morose and rude for no reason. When I meet such ill mannered and rude people, I do not get annoyed but sympathize with them for their difficult childhood with parents who could not teach them good manners and politeness. I used to take at least 6 flights every year all round the world till I retired. I never complaint about that person. Nor did I take Malaysian Airlines ever since. Anyhow it is very unfortunate to see that even after so many decades MAS couldn't select polite people with good backgrounds for their cabin staff or train them accordingly.
I'm malaysian and i feel bad for what you had experienced with the malaysia airline. I hope they can improve their hospitality and attitude so that no one have to experience the same thing
I flew with Malaysia Airlines yesterday and had similar experience. I flew back from Siem Reap. The food that they served from Siem Reap was hideous, not edible almost. The take off process wasn't the smoothest, I was sick for the entire flight due to the take off.
I don't think I want to fly with them again. No matter how cheap it is, I will just choose different airlines.
Okay don...noted
Diamlah cina indon...pegi kau berambus ke tiongkok sana..
You were sick due to the take off?? I'm not sure if that's even possible lmao. You can have bad landings but take offs? If you're hit by turbulence right after take off you can't do anything about it...
@@acikmion5763 hai malingsial
@@acikmion5763 perasaan dia bukan orang indo deh Bambang...
*just finished airline review vid*
*knock knock*
“THIS IS THE FOUNDER OF MALAYSIA AIRLINES! You send message?”
LOL LMAO
I’m feel embarrassed as a Malaysian.
If only the CEO of Malaysian airlines knew that almost 2.6 million people have watched this video as of today, June 29th 2022
Gosh, I'll make sure to never fly with Malaysia Airlines.
I stop flying with Malaysia Airlines 15 years ago.
I think malaysian are ok on regional flights. Flew with them last year from Bali to KL and it was fine. Long haul I would prefer others. Flew longhaul austrian to BKK and back with thai on that same trip and both were excellent.
I never flown with it and Watching this might convince me not to fly with malaysia airlines
as u should
We flew Malaysian 🇲🇾 on a long flight ✈️ to London from Perth Australia 🇦🇺 during the start of the flight we fell asleep when we woke up realised that the meals were dished out cut long story short they served us but but with rudeness I'll never fly with Malaysian Airlines again no matter how cheap they are thanks for this Josh I'm a subscriber to you today 😊
I know what it feels to be embarrassed by the cabin crew while I'm filming the flight. :(
I had a terrible flying experience with Malaysia Airlines as well. Flew with them from Auckland to Singapore, transited KL. When I touched down in Singapore, was already tired due to the long flight and I went to collect my baggage. After waiting for thirty minutes, nothing came. I then came to know my luggages were left in KL airport. Amazing.
Gieselle Kotche That sucks sorry you had to experience that.
Damnnnn did you get it tho?
Gieselle Kotche happened to me too but I got my luggage one day later ...
Thanks for bringing the truth out, It will help millions before booking a ticket on Malaysia airlines
I think we should broadcast a warning to all travellers that NO shooting of videos or photos allowed on ALL MH flights. Then everyone knows and no one feels cheated.
Got the same experience with flight attendant from Paris-Kuala Lumpur. They same to be picky with their passengers. Only 1 Chinese girl FA who was so nice and always giving good service but the rest of the cabin crew is just horrible & dreadful. Even my flight from Bali to KL on A330 series not that great either even though I keep flying on that airline all the time. As I remember the passenger next to me was offered her meal like creepy dry sandwich for lunch and that’s all we got (NO OPTION at all). Eventually I decided to not flying with them anymore as I guess they’re so much airliners FA who’s still taking care and serve well their customers while onboard like Garuda Indonesia or maybe low cost carriers like Malindo or Air Asia. That’s about it, they need to improve their quality service...like their slogan...service from the bottom of the heart of Malaysian Hospitality.
I had an experience on Turkish on my flight from LA to Nairobi through Instanbull. My flight was delayed for 3 hours in LA. I subsequently missed my connecting flight to Nairobi from Instanbull. We were required to get a Visa to get to the hotel. It took the airline almost 6 hours to get us to a hotel where there was no diner as it was midnight and apparently the kitchen was closed. They promised to refund us the visa fee. I followed up with calls and mails and just hit a Waterloo!
Based on my friends' experiences, yours, and mine as of late.. it seems that Malaysian Hospitality has become Malaysian Hostility. Never flying MH again
Never ever should anybody fly MAS again . They can fly empty or only with own freebie staff and then go under in bankruptcy this ass-holes ! MAS? Never !
mas is suffering empty flights...often.retrenching and offering vss to staff.ceo always changing...sure there are pproblems.
@@neverloosehope4233 You forgot that their planes get lost forever in thin air!
@@mohdyusuffsharif944 The problems at MAS stem from their culture. Malay's are superior then others bro. If a passenger is not a Malay, its the middle finger....peasant !
They used to be so good about 35 years ago! How times have changed. This is what racial based hiring and entitlement does to a country!
Hi Josh, thanks for this review. I've never flown MH and after your review will never fly again.
Its about attitude of the staff. We know hard product can vary and other factors affect flights. Second tier Airlines like UL, TG's staff have excellent service where crew exceed expectations.
You are correct in calling out the CEO of MH.
Not flying MH ever..... Spread the word.
I have travelled home Malaysian airlines on many occasions. Mostly BC. It’s been at least 4 years since I’ve flown with them. In that time things seem to have gone horribly wrong. I always find your reviews say it how it is. You do well, you get praise. You don’t do well, you spell it out. It’s what we all want to hear. Straight forward honesty.
If this CEO does not act on an honest review then he is the wrong man for the job.
I love Malaysia. I have loved Malaysian airlines. This has made me rethink my options when heading home from Europe to New Zealand.
Thanks for you always honest appraisal Josh.
Please keep bring us the truth.
i wish i had seen this before i flew with malaysian airlines... i had such a TERRIBLE experience with NO CUSTOMER SERVICE support for broken items and delayed and cancelled flights. Seriously - please everyone - don`t make the mistake of giving this airline any money! You have been alerted
fly other airlines then 😢😢
They lost my luggage and did not find it for 2 weeks, no compensation
better than lost your life in the Indian Ocean
Its just so painful to watch our national airline treat u like this. I am terribly sorry on behalf of malaysians in general. I feel really2 bad.
Sometimes the crew has a bad attitude. I had unfortunate flights on Aeromexico and Alitalia. In the former, it was the ground crew, in the latter, the passengers stealing alcohol. It was foolish of this particular crew to not at least try to reset the individual monitor. And they should have known how intimidating it is to gang jump on a passenger who merely posted his experience. Childish.
I am Australian and have flown MA some years ago and found the service to be fantastic. The cabin crew would go out of their way to assist you above and beyond what would be expected. I know many many Malaysian people and know Malaysians are bright, caring and kind people and by no means does Josh's bad experience define the Malaysian people or their beautiful country. Sadly it seems their must be some kind of morale problem within the airline which needs the attention and nurturing of it's leaders but sadly by the attitude of the CEO it has some rocky road left to travel. To MA Management; do something now to restore this awesome airline to what she truly is.
bs2502 yeah agreed. I have made some complaints to MH directly & they pledge to be better. I flown with them almost monthly basis, all i can say is, its either hit or miss with MH. sometimea u’ll get a friendly n warm set of crews, sometimes u’ll just get “i am just doing my job’’ kind of crews
Dr Azizul Idris It’s not that deep and why are you even apologising?
@@akinadik07 ikr
I'm beyond disappointed with MH especially in light of their strategy to bring the airline back to profitability and back as a key Asian carrier. Regardless top review mate! They need to hear experiences like these because there's no way they can compete other airlines with that attitude and questionable product.
I was based in Asia for many years. In my last professional role, my employment contract specifically stipulated that I would never under any circumstances be compelled to fly on Malaysian Airlines. This video shows many of the reasons why.
This is really a good video - forthright honest and there is nothing wrong making reviews. Many Malaysians I know would avoid flying MAS where possible. MAS has never learn to appreciate criticism - they just give you tons of emails or calls of apologies and wave bye bye. This practice of so-called apologies is the same in every companies in Malaysia. Trust me I know as I experienced the same in Toyota.
Setuju sgt apa yg mat salleh ni ckp. Nak tau jgk siapa quality control of malaysia airlines. Layout seat, entertainment, menu mcm syok sendiri. Please MAS, ambil satu persatu item ttg airlines dan flight, buatlah lebih baik dari airlines lain. Jgn bg alasan sbb bajet. Kadang kos tak tinggi tp bermakna utk penumpang utl jangka masa panjang. Top management, if u nak tingkatkan nama airlines, hubungi saya. Sy boleh bg komen yg membina tanpa bayaran.
Hi Josh. I have never seen you so harsh on an airline before. Thank you for the warning. I hope that they can respond positively to the criticisms and fix the problems.
MAS used to be the pride of Malaysians sadly it’s heyday has long passed, plagued with incompetent management, cronyism, misappropriation of funds and poor value when compared to many other budget airlines that came after it.
Malaysia Airlines service quality are unpredictable. Some you meet with the aging air crew staff, they have ego problem and I do have several bad experiences on international flight. Malaysia Airlines should learn from Air Asia and Singapore Airlines and see how they serve customers. Garuda Indonesia was given good experience.
Qatar airways has the best service for me by far.
For its service, Garuda is on the top notch.
Garuda Indonesia
Typical chinese hoho
I didn’t have bad experiences with MAS, I actually prefer flying with MAS, the crews are friendlier and more helpful compared to AirAsia. I have more bad experiences with AirAsia than MAS lol.
Philippine Airline crews are the friendliest and warmest crew ever!
Nick Star just like any other airline
@@Mysohvaperuna except Malaysia Airlines lol
No offence but true AVgeeks agree that Sam chui’s content is scripted. Airlines pay him money to review like the MH 350 Inaugural Flight. If you agree like this comment. Keep what your doing josh I still remember us AVgeeks talking about this🤣😂
I guess that explains why he always has a very, very good flight.
@@jc2354 not always and mostly good
Nope...His presentation and personality is much better
He must be related to Madonna with all those floating accents.
Ken Powers 😂
You need to adjust the lamp behind you to get the halo effect perfect above your head.
Never fly Malaysian airlines, probably the worst Asian airlines, instead go for Singapore Airlines, you will have a pleasant experience
@Thesodadrinkers singapore airlines is the best
@Thesodadrinkers true
@Minty Mint Triggered 😂. Who said Indian Airlines have the worst security? Provide a reliable source or shut the fuck up!
@Minty Mint provide the source kid 😂
@@rohitdebnath333 Let the kid be. Might be a racist.
I'm Malaysian and i feel so EMBARRASSED what happened to you. My aunt is stewardess Malaysia Airlines and now she quit from Malaysia Airlines. Her experience in Malaysia Airlines as stewardess is worse when people are exciting going to the Saudi Arabian, when one of Indonesian being rude to her and other flight attendants. As flight attendants we can't being angry to passengers. One person of Indonesian didn't find toilet without asking, that person defecate in sink and that time crewmember was so pissed what happened. Being flight attendants it's not their fault but sometimes passengers can make problem too. But what have you experience this it's really make me embarrassed as Malaysian. I'm so sorry what happened to you sir, i hope this never happen again to you in Malaysia Airlines and as Malaysian we love you ❤.
wow thats not what I would have expected from them...
I also flew on their A350 from Tokyo to KL some months ago and it was ok...
@Valerie well the tray was dirty and the entertainment didn't work, so how is it possible to not complain? Have you no standards or?
+Valerie dude 14 hours and no IFE? i gonna complain for that..
@Valerie you make no sense, he is complaining, that's a good thing, not a bad one, you seem to have some real weird standards in you're countery, but in Europe it's seen as a good thing to tell the truth and if you did a bad job and someone complains, it's good.
@Valerie city born? The village I was born in has 2000 people? People here aren't rich, the state is rich, it's common sense to complain for something you have to pay for that does not meet simple standards and for me a clean tray to eat at and inflight entertainment is the most basic standard on a plane, if you can't have a basic standard like that then you don't deserve a good review
How long did you travel ?
@Valerie
U should try Airasia! Then u will know how good MALAYSIA AIRLINE is!
yong meiteng he did he said he had flied airasia before and he said he preffered that airline
why so many dislikes? the guys just reviewing an airline
@Bukkake Senpai nope, I'm Malaysian. I like this review.
I have seen perfect vids with flawless informative content, get hundreds of dislikes. Just like a crew or a CEO just don't understand the power of the internet, or that the problem is THEM, and not the customer, some people want to think a video must be an Oscar contender to get a "meh" rating.
Some people dont like his accent, some people dont like his many furniture, and some are Malaysia Airlines employees lol
the flight crew
@Class huh?
Thai airlines is where it’s at. Been flying with them for 3 years they are extremely nice and very helpful.
Same with Singapore vietnam korean thai
Agreed ..thai airline is the best beside singapore airlines..but mas and garuda is almost the same
3 years? 1095 days? How do you finance that? Omfg!? :O So..., 3 times or...?
No way!
yiiiiiikes,,, honestly i thought Malaysia Airlines was pretty decent but after watching this, i don't think i'll ever fly with them,,,,
It's clear you love Malaysia and thier people but like customer.. you pay and you need services. NO ONES, Even if you were arrested. can leave you without water in a flight --> the risks of dehydration on a 14 hrs flight are great (I'm speaking like paramedic ;)
Too many channels just play "good scripts" and everything is fine. Malaysia airlines just have to do their job well
At least you didn't end up on the 'Malaysian Mystery Service' - you know, the one that ends abruptly somewhere in the southern Indian ocean
Apologies don’t matter when the problem still exists
If only the CEO of Malaysian Airlines knew that almost 1.5 million people have watched this video as of today, June 26, 2019
now June 27
28
29
34
*as of today
Who felt bad when he was eating his lunch his face showed helplessness
Yeah dude I was like Fuck Malaysian Airline😡
It really made me upset.
Just enough for me not to use Malaysian airline and will warning all my friends not to as well .
Muralidharan nair me:(
So sad.
Sam chui gives us the capabilities of airlines, Josh gives us the realities. Great work man👍 this is what the world needs.
That's true
Good summary lol, so many people think Sam chui is sponsored by airlines or get paid to take flights lol, he’s just being as optimistic as possible
Sam chui focuses on what food he gets lol guess thats alone makes him happy :D :D :D
@zhao zhun li really dude...? i know that he likes food, but you decide to say something spiteful??? let's be real... he's passionate about aviation... why'd you even think of a good idea to
fat-shame someone viral?
@@pranavpatel1766 Sam Chui is usually invited by an airline company to make review that's why he's optimistic with his reviews unlike josh and jeb they are giving honest reviews
I once flew business class in Qantas on a long haul flight to the USA and had the same problem with the inflight entertainment system. The crew did everything humanly possible to fix the problem. They were so great about it, that they even offered to upgrade me to first class, but I declined because it wasn’t a window seat. Nevertheless, without me even knowing, they contacted ground engineering on how to fix the issue, which they did two hours later. Not only that, the cabin manager so apologetic about it that he made sure I was rewarded with tens of thousands of frequent flyer points. If you come to Australia, I would encourage you to fly Qantas each time.
Same thing happened to us on Qantas on a 747 SYD-YVR, our whole 4 seats in the middle stopped working, the crew tried to get it working but to no avail. They gifted 2 bottles of wine from business class and topped up our FF account, I will always fly Qantas, never had a bad experience with them
Why do you sound like you have 50 accents at once
EXACTLY
Yeah i was confused too
@@Hailz12211 Sounds like a German who lives in Australia to me.
Likely English is not his first language but he’s understandable. Actually better than some Americans I know speak! Lol
A mix of Australian, British, German, American and polish lmao
It's interesting that Malaysia Airlines can monitor social media and communicate with the flight deck during a flight, but they can't figure out where MH370 went missing....
😂😂😂😂
eaglen00b you know that's rude saying the WHOLE country is shithole. Not all of them supported that. You don't know anything about Malaysia so shut up.
@@teapot1878 we used to stay sticks and stones will break my bones but words will never hurt me. That only was good until us customers became servile cucks. Companies that awful should go out of business Pronto.
F Malaysian
Just because some shit happened then the whole country got blamed for rlly great u say.iam replying to one of the comments not about the whole video tho
Tbh im more annoyed at the lady who put her bag at his leg space tf
I would have violently kicked the bag back over towards her, I HATE people who invade space on planes.
davidca96 or just politely ask her to move it because it’s your leg space.
@cohji what airlines you work for?
It was a child??? Give her a break...
womanspreading
I've worked for Malaysia Airlines before. It was awful, all the directors and CEOs are incompetent and extremely arrogant. There was extreme corruption and all the managers and top bosses were only interested in stealing money from the company instead of actually running it. All of us were underpaid and treated very badly. Personally I was very resentful and never did a good job. I genuinely hope they go bankrupt.
Sounds like that company needs to be investigated but it will probably never happen
When the employees look miserable at a company you know it's usually because they're being treated like crap from the higher-ups... you can usually tell when something is wrong ... even when they're forced to smile and put on an act you can usually tell who is working for a screwed-up abusive employer .
They already bankrupt, didnt they? Hahahah
from my experience like 6 years ago with Malaysia Airline, from HK-Kuala Lumpur-London, almost all of the crews were rude except one or two Malay FAs and Chinese FAs. I still remembered how I was rejected loudly by one FA in front of everybody when I asked if it was possible to have another plate to eat? I have never had any troubles with even the most criticized Air China like 8 years ago. But I also remembered one Chinese FA who showed my friend the sleeping pods for the crews and she actually gave me medicine to help me ease my nausea. I still kind missed the FA who gave me the meds, she is just one lovely lady.
The other aspect of that workplace environment and the experience of this passenger us generally, you can't criticise muslims. It doesn't sit well with them. They are the best people on earth because their book says so, yet they are overrepresented as a proportion of the population in the west; in the justice system.
It dawned on me that in a flight, a passenger is at the mercy of the airline. Bullying a passenger should be considered a severe ethical violation.
It’s not like some beef between two adults. It’s a fucking company bullying a person. It’s so stupid
Also, Josh's channel has hundreds of thousands of followers. We are watching for a reason. Thanks Josh.
You are so right. And it is shocking how airlines cheat and bully passengers.
This dawned you? Go see videos of what American Airlines, United Airlines and Delta airlines do to their customers.
It should be a criminal offense coz your basically detained.
CEO probably travels from Singapore airlines or Etihad Airways..
Sahil gangwar I loveeee etihad
more like private jet lol
Those CEOs mostly flies by PRIVATE JETS.
They DON'T do PUBLIC TRANSPORTATION.
Hahahahahah love this lol or emirates
HAHAHAHA
the only reason why they apologised quickly to him because they just realised he has alot of followers, in reality ordinary people who have been treated badly have no platform to voice out or perhaps they wouldnt complain or take things further as the process is lengthy, thanks to this review. one word AVOID
Theres much more airlines which dosent say sorry, hmm?
Exactly. So many people get treated a lot worse than he did, and never get an apology, or any form of compensation, because they don't have a following or no one cares. It's a shame.
Dint realise that a so called “apology” can also be selective and standardised
Swear this man has a mix of every single accent in the world.
I'm hearing Australia, American, South African like wtf
Molestable Greek he wants to appeal to everyone.
Do u have a problem?
mlloyd52 huh?
mlloyd52 hes just freaking saying like hes confused why u mad?
@@adrianpaulfrancisco8875 thank you oml
If sam chui was in your situation he would still be praising the airline
No airlines would dare to treat him this way
Who’s Sam chui ? 😅
they bend over backwards for him lol
Sam Chui is overrated though, this guy is much better
He'd be in first class taking pics with the cabin crew.
United airlines: FINALLY a worthy opponent. Our fight will be legendary.
LOL!!!
We still have delta and aa
😂😂
Lol
Our *flight* will be legendary
Flights are expensive. He's not being ungrateful. For that much money there is a certain expectation that must be met.
R u sure it is expensive?
MAS hv the cheapest non-budget airline.
Yes. Flights are extremely expensive for laymen.
He's flying economy and seems to expect them to bow and curtsy, the guy is a complete knobhead.
Yes I understand his perspective that it sucked. But there are mistakes he made as well. Which includes posting the review while ON THE PLANE, not bringing any other form of entertainment, and filming after he was told not to film. It sucks but he would’ve been treated much better if he hadn’t done those things.
This is a service industry. Actually good advertisement for the other excellent asian airlines like Singapore, Thai, Philippine Airlines, Cathay, All Nippon, Korean airlines who has excellent service. The customer is always right and I agree with you Brian. Don't fly Malaysian airlines.
Anyone who doubts this I had a similar experience and 100% believe something like this would happen
Happens all the time. Most aren't Instagram Bloggers. Thanks to this guy a lot.
its all about luck, 14 years and i've never had a bad experience with MH
My first experience with ma is not that bad but i do feel disappointed with how they serve the meal. No proper culinary set. The food taste average. Once the staff done their serving, its hard to find them unless we call for them. Lack dedication. It was happened few years ago. I guess there was no improvement then..
Thank you for sharing. Never flying with them.
Malaysian airlines: I can give the terrible flight experience
American airlines: hold my jet engine
Timi Dutta your meaning isn’t clear. Seek the assistance of an English speaker
TBH I've always received a very good experience on American. Sometimes it seems like they are willing to delay sooner in bad weather than other airlines, but it's in the interest of safety. The flight attendants and gate agents are almost always really nice and happy to help you.
I totally understand, I've had a bad experience almost every time on AA two flights one after the other I had a broken seat and I got bitched at, for it as if I broke it lol
iliterati
It's quite clear what he's trying to say. Your English isn't perfect either.
iliterati you don’t belong in this era, go back to the 60’s.
When he was eating his dinner he looked so sad and tired of everything that’s happening during that time. Plus he was travelling alone.
I can really feel his pain
I literally felt like crying when that clip came 😭😭😭
I'm sorry you were humiliated, Qatar airways will never do that to you, I was an ex Qatar crew and we treat our passengers like our lives depended on it. Malaysia airways need to wake up
Maybe next time you could keep him company 😁😁😁
I thought the same thing
The food you were served made the Koryo burger look appetizing
Well bloody said mate
True
Indeed
and the north korea newspaper
Congrats malaysia airline, you lost dozen of thousands of customers 👏
Edit: omg i never got this much likes, thanks everyone
In a crash?
@@SwampySid by his review.
@@SwampySid savage
Congrats Y Y you just made people mad
Jake .L Thanks 🙏
I'm Malaysian and I also hate to fly with Malaysia Airlines...so I just take AirAsia low cost airlines with the kindness and carrying cabin crew
Why are people being so negative in the comments section? I'd be mad too if my entertainment isn't working on a 10hr flight. He paid for that. He has all the rights to complain. Those who say "I don't care for the services, I just wanna get to my destination", man.. you're wasting your money.
Liyana Yusri im agreed with you.
poor Airline!!! Malingsia
ruclips.net/video/2o6VhhmJqrs/видео.html
Poor airline inDOGneSIAL 😂
@@andropahsa1 what's wrong with MH370 & MH17 ?
They're lying, I'd be happy to cut their internet for 14 hours and lock them in the loo with people outside harassing them (which would be far more roomy anyway). People like that are horrible, they can't empathise, frankly, they're what's wrong with the world.
I’m a Malaysian and just felt so embarrassed and just wanted to apologise for what just happened
Gk usah malu dan minta maaf yng salah perusahaan mereka bukan lu tenang
That's how I feel whenever I watch a video like this about "American Airlines" lol... The SHAME!
You shouldn't be just because you're Malaysian, Malaysian airlines should be embarrassed themselves
Same here to sis..sy pun rase mcm tu kak
At least your actually a good person
If only I have watched this vlog sooner, I wouldn’t have booked a flight with Malaysia Airlines last December 2022 from Auckland, NZ to Kuala Lumpur. WORST EXPERIENCE EVER! And you are absolutely right, very rude flight attendants. After that experience, I always tell people to never fly with Malaysia Airlines and to avoid this airline LIKE A PLAGUE when I come across them telling me that they’re travelling somewhere. Never again will I fly with this airline. I’d rather walk, crawl, or swim to my destination if this is the only airline to ever exist.
fake
@@shahrulnizam4713 And you're probably a bot or paid off by the airline in an attempt to make it sound not terrible. 🤷🏻♀ You guys could make it less obvious you know.
hahaha rude flight attendants hahaha. bet u don't take other airlines
go swim then hahahahah😂😂😂 tmr headline news drown while swimming to Auckland
@@shahrulnizam4713 Malaysian 😂😂😂😂
Josh: As a newspaper professional I know that customer service begins and ends with the uppermost management personnel . In both the Air Canada and Malaysian Airline issues there have likely been many incidents with other customers that went without at the least, an apology. Someone recognized that your review would reach an enormous number of followers and thus were serious issues impactful to the bottom line. If you were a “typical passenger” you would be nothing more than a complainer.
If customer experience does not start and end from the top, it’s virtually nonexistent.
Thanks so much for speaking the truth. You are the only reviewer who dares tell it like it is.
I like how you introduce yourself as, "...a newspaper professional..." so you know how customer service works. LOL, any person who's ever held a job knows this. Don't have to be a "newspaper professional." But it WAS funny, I'll give you that.
Very well written good job!!
We need more brave journalists like josh Cahill
The 7.7k dislikes were from angry Air Malaysian workers
I knew someone who used to work in this company & discussed about this vid. This friend said the service is getting worst with the constant retrenchment of loyal staffs. The one that stayed are only there for the money. Those who are best at their work had to be let go because the company needs to lower their staff expenses & increase their management/investors profit hence the qualities of service went down the drain.
Not me😀
Nah. It's Malaysians who think that criticism of Malaysian Airlines somehow is a criticism of their country.
I Agree
And maybe some perfectionist who really dislikes his excessive hobby of furniture and people who are confused about his accents
Over 2.3 million views. Thanks, Josh, for keeping them honest one way or another. Keep up the great reviews.
I’m a cabin crew myself, and I’m really embarassed by how they treated you event though I’m not from Malaysia Airlines. All they did is all wrong, wrong, and wrong!
Why do they think that threatening him would make the situation better.
TBH It was just a few videos he recorded of just normal stuff. Like there soo stupid if they just had let him record the menues, eating food, cabin service, take off/landing.
Malaysian way of thinking
Strange right?
This is so shameful. I am disgusted they treated you so poorly but thank you for the honest review. Just found your channel today and love your content.
White men get treated badly by Malaysia Airlines crew? This is new for me. Because as a Malaysian, I don't always get special attention, crews just ignore me mostly and I'm used to it. But I always notice crews being extra nice to some foreigners, they give special attention, being nice, smile all the time. But whenever you asked for something they give you roll eyes. But I'm not saying all crews are like that, some are being nice to you even though you're Malaysian.
Lol'd
@ Muhammad
I totally agree with you.
Josh's experience is an exceptional case
How about black foreigner? I never see them happy
You forgot to display your Datukship and above pins while on board.
Black, white, brown, there must be no difference. What the hell is this? I travel with a white girl often and I see this. She doesn't like it as much as me. Just nonsense.
Oh! Let me add, I WILL AVOID MALAYSIAN AIRLINES BECAUSE OF YOUR REVIEW! They thought you were a peasant! Well let's see who much he (the CEO) cares when Ten Thousand of us react the same way I have!!!
I will also tell everybody I know about this. My father regularly flies business and first with them. I will never fly an airline who don’t care about individuals.
Emirates, for example, awarded me 20,000 skywards miles for a defective seat and bad customer service. They sent me a personalised response and asked me for 30 days in order to formally investigate what happened. I was told the staff were corrected for the behaviour and repairs were being done on the seat. Knowing a large airline like Emirates cared about little old me, and provided me a positive resolution, is why I continue to fly with them. It’s so easy to hop on a different plane or route, and Malaysia airlines need to realise this.
I would never fly with them after watching his experience😣
Poor guy... Especially being alone in such a situation.
@@ashywales7795 right? it's all about the customers. Air Canada gave us a 10% off our next flight coupon for a 1 hour flight where the TV wasn't working. it didn't bother me because it was such a short flight, but the fact that they cared enough to give complimentary coupons... Malaysia Airlines should take notes
Simran Pahwa that’s fantastic! And I agree. There is no excuse for MA to have refused him services like that. That airlines reputation is already bad enough, surely they didn’t need to add terrible service into the mix
Ashleigh Wales YESS PREACH,, there was this Philippine airlines flight where me and my mom were buying an item for my dad and the cabin crew are very approachable,, when rough air came through,, the cabin crew told us that they will be back until the turbulence stops. After that they came back and apologize a hecc lot... they should have these kind of service. Look up Malaysia airlines 😤
You just lost another customer, Malaysia Airlines.
He has 246k subscribers. Thats alot more than 1 customer.
They lose flights too
Customers dude, Customers
@@marvilongravidez5210 No S.
I'm sorry if you didn't get I said.
What the... the wouldn‘t serve you anymore? How unprofessional!!!!! Especially on a long a** flight. 🤬
RUDE
Salty ppl lol
@@reconunit644 salty? Do you pay money to not be served FUCKING WATER on a plane?
I had a 1/2 of a horror flight on a Qantas A380 between LAX and Sydney last year but unlike your experience, the cabin crew were AWESOME.
I am 6'3" and have an artificial knee so I booked early to request a seat on the aisle so I could stretch out my bad knee occasionally. Unfortunately that never happened and I was jammed in a middle seat and the lady in front of me instantly put her seat all the way back, literally jamming me in. And I MEAN literally, I could not move, I could not even stand up, I was pinned to the seat. After about 3 hours of torture, I had to pee so I tapped her on the shoulder and asked if she'd let me up. She did. When I came back from the bathroom I saw that she had put her seat back again. I couldn't face going back to my seat and spending the next 20 hours pinned there in agony (I doubt I'd even have been able to get back into it anyway), so I just stood in the emergency exit area. And there I stood...for 4 hours.
This is where the story turned though. The EXCELLENT cabin crew took pity on me, they had already asked why I was standing there and I told them my problem. One of the crew tapped me on the shoulder and said "follow me". He led me all the way to the back of the plane, up a spiral staircase, all the way to the front of the plane again on the top deck to the completely empty First Class lounge. He said I was welcome to sit there for the rest of the flight. It was AWESOME! Leg room for miles! I also got first class meals and service!
Good on you Qantas! Your staff are a credit to your company! Maybe give us a couple of extra inches of legroom though huh? We aren't all 5'8".
tvsinesperanto I’m 6’7” and I feel your pain. I have to frequent regional jets too.
@@moviemogul83 You would have it even worse than me then. When your femur is longer than the gap between your seat and the seat in front of you, they aren't giving us enough room.
I'm a pretty frequent flyer and I can put up with pretty much anything for short flights (1 to 3 hours) but 22hrs is just too long to be in that much pain.
Wow nice! I too have a knee replacement so I get it...thankfully I'm only 5'5"
I flew on Qantas from Sydney to Perth with a broken seat that won’t recline, and the crew upgraded us to premium economy seat when they fail to fix the seat. Great experience!
for four fucking hrs??????????!!!!!!!!!!!
😱😱😱😱😱😱😱😱😱😱😱😱😱
holy moly. I am rly srry for you.
The only silver lining i can say was the ending tho. Gud on qantas.
Note to myself: Never fly with this airline. XD
Guys its because 6y u weren't in first class that is the only thing they are good at
I've flown with Aeroflot back in the sovjet aircraft era, you almost needed a tetanus shot looking at the Il 62, the most nervous take off I've had to date, BUT, the staff was so nice! They changed me from my assigned seat with no seatbelt to a seat with a broken seat and then to "first class" without a question. Gave me free drinks and were so polite. I'd fly with them again. The experience was 100% wonderfull. Your malasian airlines flight, well mate. I feel sorry for you and all the people aboard that flight.
seems like Malaysian Airlines doesn't care ....but will when they begin losing money
Not flying with them ever since their planes began disappearing, this video really made my decision even firmer
Steve & Peanuts Van Adventure so what’s the difference? You fucking idiot
GreatestIdeaTheone AndOnly yeaah it’s all the same. I don’t care if someone shoots my plane or it disappears, I would die anyway.
GreatestIdeaTheone AndOnly oof another idiot that calls others idiot when he’s a big moron. Russia or Ukraine (i don’t remember anymore) took responsibility for shooting down the airplane. It could’ve been any aircraft, the fact that it was Malaysia Airline was totally random and tragic. Do you actually think they flew over Russia or Ukraine so it can be shot down. Those were four different pilots, I doubt this was planned (it wasn’t). The other aircraft actually disappeared.
Began disappearing? Like how many now? Ignorant
Yeah, American Airlines attack WTC and they said its terrorist attacks and never admit their own mistakes
MH disappeared and they said its a mistake.
Fuck European and western
Just take JAL(Japan Airlines) Their service is always great and the cabin crew are always so respectful.