Behold the gnarly righteousness of 2 bros fixing a computer. I wasn't planning to make this into a video initially, but decided last minute to turn on the cams and let it ride. Enjoy.
I enjoy these videos. Primarily because its a position I've been in many times. Its entertaining to watch, meanwhile I'm sitting here like: "Do this, Check that!" etc...
This is already super relatable, bunch of issues but as soon as you go to replicate, everything works totally fine. Makes it much harder to troubleshoot the issue
this is like the story of 99% of RMAs lol. It's broke when you use it but the minute the manufacturer gets it it works fine so they send it back, and for you it's still broke.
Yep, things either work or not. I built my first PC this year - Had problems with dram led on a 7800X3D asus tuf board. Had a friend over who is much better at this than me, and he reseated the ram (Had done that and other things) and then it worked. I think maybe it was bad how I updated bios first time without CPU in system - Rather update bios through the bios normally. Anyway no problems since.
I THOROUGHLY enjoyed this video. This is actually a great idea for your podcast. Fix people's PCs for them while you do your podcast with them. I love it.
The Windows 10 product key can be used for a "fresh install" of Windows 11, so no need to pay extra for a Win 11 product key. A motherboard bios update would have probably been worthwhile doing. Also: instead of re-formatting the external drive, running CHKDSK /F could have/may have cured the boot error.
@@its8th_ I've read the only way that still works if it was a pc that already had the free upgrade to win 11 from win 10 option on OEMs, not new built PCs.
@@GrumpyWolfTech you’ve probably gotten it from sources that doesn’t have an experience with the change yet. I just built a PC 2 days ago and used a windows 10 key to activate windows 11. Only Windows 7 and 8 keys upgrade were discontinued. You can also check other news sites about this, only 7/8 keys no longer work.
I knew it. I've encountered this so many times with external storage drives, starting with Windows 10. Another indicator that there's a usb issue going on is if the computer gets stuck at the rebooting screen for a long time.
This actually make sense to me. I have 2 HDD in my old laptop and my (now discarded)2nd HDD became corrupted, some videos were corrupted because my HDD was starting to go bad. Whenever i would try to access the corrupted file containing the video OR just the video, the WHOLE system would freeze just like at 21:34. I was able to use CMD.exe to forcefully delete the corrupted video(s) and then backed up all my video that i was able to copy to my iOS's HDD. The HDD had difficulty reading some files/videos but i was able to transfert all of them (The copying would freeze for a few second/minutes then continue copying). If you have an old HDD that is starting to take WAY longer than normal to read a specific file, consider making a backup before it goes really bad.
Those goddamn Patriot RGB drivers caused me so much grief in the past. I had massive instability back in Assassin's Creed Odyssey where my computer would crash or reboot often like 20 seconds after starting the game, several times in a row. Sometimes it'd play fine for an hour or two but usually it was more in the 2-3 minutes range. I was going crazy and slowly replaced every single component of the system trying to find what was defective. Mainboard was the last, going from an ASUS board to a Gigabyte one and the problem went away so I filed it as a defective mainboard and moved on with my life, with pockets lighter thanks to all the money spent. Then half a year later I saw a video from Jay about it and I realized what was going on there. The new Gigabyte board simply didn't have any RGB and my other RGB (AIO and RAM only) was controlled by the components' respective manufacturer's software and those didn't install the Patriot drivers.
I knew it was the external drive from the beginning. It's specifically the USB communication with the drive. The drive itself is fine. Prevent the USB and external from going to sleep, problem will go away forever.
It's possible that you have a bad/corrupted sector where the system file was. You may have formatted the drive (and moved that system file somewhere else), but the bad sector still remains. You need to scan the drive and map any bad sectors. You can also use some tools to try to regenerate that bad sector/s and see, if you can salvage it.
The drives don't regenerate bad blocks, they mark them as bad and use the spare blocks assigned for that purpose at the factory. Checking SMART data should be your next step.
@@samiraperi467 You need specialized software for this. I guess you've never heard about it. If the damage to the disk is not physical, you are able to regenerate sectors to make them work again. That includes bad and slow sectors.
System files are on the boot drive, not on the external one. OS should need no files from it during boot. And especially since he didn't even see the post screen when he tried to boot with external drive attached. You do not access any system files during post(power on self test). First the motherboard does all the self tests and then it tries to boot from a storage device, if you can't even post, it's no fault of bad sectors.
@@raifthemad I'm talking about things like partition table for the external drive. If the info is stored in a bad sector, you will have a corrupted partition table. He didn't find out why there was corruption in the external drive, just reformatted. Not very wise. He should have scanned the disk for bad sectors just to eliminate any future problems.
@@Omega_Mark Oh yeah, sry forgot about that he just reformatted and left it at that. Definitely should have done more thorough diagnostics on a drive acting so anomalously. I watched the video in a previous day and was reading comments the day after. Thought you were saying that he couldn't boot up because he couldn't access system files on his external drive. Guess neither of us have English as our native language, since your post wasn't worded the clearest of ways either.
If windows is installed under legacy bios instead of UEFI, sometimes you can't disable legacy mode and still get windows to boot without reinstalling under UEFI mode. Also, depending on the bios, it may hide other boot options in the boot order list that aren't connected. So it may have been defaulting to the external drive when connected.
Great video Kyle! Fun to see you helping out a friend as a fellow tech supportee! (once a tech supporter for friends and family, always a tech supporter for friends and family😂). Patriot Viper RGB is notorious for causing BSOD and instabiltiy. They should give us the option to select which parts we have, so that it only installs drivers for the components we use.
2:35 What’s with that weird memory configuration? Three sticks, the matching pair in the incorrect slots? And why did you never do a disk check on all drives (maybe you did it off camera).
This is why I do not even want to copy backups to a new fresh install unless I can absolutely confirm that the backup drive and data are clean. Would love to see more content on troubleshooting like this. It would help reduce the hair-pulling stress some of us deal with on a daily basis, lol.
I've faced a similar situation where my computer encounters problems when I have an external hard drive connected while performing regular tasks. Whenever I randomly restart the computer, I experience a black screen or prolonged loading times in Windows, sometimes leading to system hang-ups or crashes. However, when I disconnect the external drive, Windows operates without any issues. To confirm the problem, I reconnected the drive, used both the computer and the external drive extensively for hours, and upon restarting the computer, the issue resurfaced.
I have the same issue with a USB hard drive. It’s a hard drive detection issue on startup. If I unplug the Drive, start the computer, it’s fine and then plug the drive in after.
Should have said during the opening sponsorship "I have three PC's that I regularly bounce between, that are all using keys from CDKey. Sidenote: I built all my PC's and they are all working perfectly. Contrary to popular belief, I do sometimes no what I'm doing. FIGHT ME!"
Also, turn off all sleep and hibernation. Disable fast boot (it is part hibernation). These usually lead to many issues such as corrupted files. And then it leads to hardware issues such as killing your hard drive. Try to avoid RGB and lighting software at all cost. For example, Asus Armory Crate.
Whenever there's a Windows update I always unplug every drive that isn't the boot drive because windows love to put some essential stuff on every drive that's connected and if you remove it, the boot will always fail
I have had this problem with both my Asus Crosshair X470 and x570. The USB EUFI has problems. I found that the problem goes away if I use a specific USB port. Most USB ports will cause the hang. I quit having a USB drive attached when I boot. Even with the latest EUFI, I still have the problem. I found that most USB 3.0 and 3.1 external M.2 drive enclosures will fail unless I plug them into the highspeed type C or A port on the back. I have the exact same symptoms that they were seeing. From what I understand, this is a pretty well-known problem, and you need to careful which USB drive controllers you use. Never had this problem with any Intel machines.
My PC within the past week began doing this exact same thing and exactly what he did with the power supply cycling is what fixes my startups. It stays frozen on the MSI screen but other times it boots normal.
On my dad's computer, we had a boot issue that happened from time to time... turned out it was the Joystick I was leaving plugged in after playing flight sim games... a friggin' Joystick was preventing the computer to boot 🤣 Since, I carefully unplug every controller even when it's not necessary;
With a former Gaming PC of mine, I also had the issue of the PC not "warm booting". Meaning it only booted if it was removed from power for some minutes. Never solved the issue back then but knowing how - i.e. cold booting - i could circumvent the issue I just operated it like that.
Awesomesauce video, Kyle!! It's not the drive, it's the Seagate software. My wife has the same kind of drive. I keep trying to have her only use it as a storage unit. But that Seagate One? Software is a bane of existence. Because it prioritizes itself over file explorer. As soon as it notices the drive, it runs to make a backup. Only use storage devices as storage devices!!
That is very interesting. I have had a similar problem with my rebuilt PC, and same as you pinpointed it down to the Seagate external drive I was using for backups. I then watched your video !! Has the formatting completely fixed the issue as I don't particularly want to go and shed out more cash if I can get it fixed? Keep up the good work, love your vids.
As soon as I heard he used an external hard drive I knew it was the problem… I had an external hard drive that caused all kinds of weird issues like this
Dude this is so weird. I noticed my pc wouldn’t boot with my midi keyboard plugged in. I would just unplug it, restart and go on about my day. Vid really cleared things up
Hello Kyle...It's been awhile since I tuned in to your channel, It's good to see you doing well . I loved this video thanks for sharing with us .Keep up the good work . Ken. B.
Patriot gets installed with pretty much any RGB software. Gigabyte, MSI, ASUS it comes with all of it. From my personal experience it also cannot be unistalled, cause even if you uninstall it, it just comes back. I've never had an issue with it.
If the drive has bad sectors, first download HD Sentinel to check the drive's health and then run a chkdsk -r on if there are any reported bad sectors to "repair" the drive, otherwise it's going to happen again if the issue is related to the disk's health. If it's related to the USB enclosure, well, try updating the BIOS, if it's not up-to-date already. If there are bad sectors or you suspect the enclosure, it could be time to get a different external drive; perhaps a Samsung T7 SSD, which are pretty good value. Note that a chkdsk repair will mark the bad sectors so they won't be used again but once a disk drive starts to go like that, it'll only get worse and it could happen quickly.
That's why they're so cheap. Cheap enough where you don't get mad about it failing, and also cheap enough to just chuck another one in, and not spend extra money on a better brand.
It's returning power to your case after you turn off/restart, which messes up the power delivery in the motherboard. I've had this issue with a USB hub that takes power from an adapter, PC acts like crazy and the only way to fix it is if you completely power cycle and disconnect > reconnect everything to the PC Formatting the drive wont solve anything. as soon as the drive starts leaking power back to the motherboard you will have issues again (different this time, inconsistent errors). Just turn off the drive, and unplug it after you turn off your pc, plug it back in after you turn on.
I ran into something like recently. My old SATAII mechanical hard drive began to fail resulting in my system to hang when shutting down. The only difference is I use Linux so when it was hanging during shutdown I pressed ESC to hide the splash screen and that would show me what the system was doing at that moment. It was hanging on /dev/sdg during umount. I also reformatted the drive but that didn't help. Must have accumulated too many bad sectors. Luckily that drive was long over due for retirement.
3:30 So it's the drive then? All those symptoms seem like drive issues, either not loading Windows or waiting for the drive to respond to terrible performance. Actually sounds like an overheating drive too, does he keep it in a closet or without adequate cooling? Does the drive have a heatsink if M.2? When he was advising the symptoms, drive was my first thought, I'd have run a healthcheck on the drive and a stress test. 11:02 Kyle, "sfc /scannow" (system file checker), in a command window, to check windows files, you should know that? 14:24 If he's saying it doesn't even get to the splash screen sometimes then it's definitely not a driver issue, the OS hasn't even loaded yet so it can't even be using drivers yet. It sounds more like a hardware issue, possibly with the drive or the drive controller. If he's saying the external drive is involved, was it locking during boot ONLY when the drive was connected? Maybe the computer was trying to boot to it but couldn't so gave up and used his system drive? 17:01 Why run CPU/GPU benchmarks? It's a storage issue, he's already told you that by describing issues booting or saving files, both storage related? Anytime you see an application saying "not responding", it's waiting for something, usually connection or file related. 19:56 WITH the drive connected, well waddaya know! 20:44 The computer is trying to boot from the external drive, isn't it? 21:45 Yes because you've connected that external drive and power cycled it, that's the only difference so it's THAT drive causing it. 22:03 TADAAAAH! I'm going to guess that Windows has decided to use that drive for system purposes, either for a pagefile or another reason and the performance is catastrophic for that so it's causing Windows to hang while it's doing a lot of stuff or waiting for that drive because it's far too slow to do that, it's also probably trying to either boot to it or check it for a viable boot at the beginning which is causing the hang at boot, then the video card decided there's no boot here so turned off. You should be able to go into the bios and put the boot priority for that external drive to the lowest (behind even network boot) so the system basically ignores it, then make sure it's not being used for virtual memory or any other OS function. Doing the "stress test" is pointless though, the CPU and GPU are not related to his issues. 24:30 The drive isn't necessarily "faulty", the OS and system are probably just using it incorrectly, i.e. trying to use it as a system drive rather than just storage. 26:53 No, What you SHOULD do... is look for Windows system files on the drive's root folder, i.e. pagefile.sys/swapfile.sys or hiberfil.sys which would be virtual memory and hibernation state (You need to disable hiding protected system files in the view options in File Explorer), that would tell you if Windows has been trying to use it as a system drive but yeah, if it had been, then formatting it would stop that but might not stop it happening again in the future, you need to tell Windows NOT to use it for those purposes. 27:32 STOP RUNNING STRESS TESTS! It's NOTHING to do with the CPU or GPU or even the memory, a stress test is pointless and will tell you nothing. 28:06 YES BECAUSE.. Windows has been trying to use that as a system drive but now can't because there's no related files on it after formatting. Guaranteed, if you had checked the virtual memory options, instead of running 67 pointless stress tests, then you would've seen that drive ticked, which was why Windows or any programs running, would be locking up because they were waiting for a slow-ass drive to do stuff. That's NOT fixed, I can almost promise you that Windows is going to see that drive, think "Oooh I can use that", show a prompt that your friend doesn't understand, asking if he wants to use it to "speed up Windows" and he'll say yes and be back in the same predicament again. 29:31 HELL NO. Mark my words, it's going to happen again cos you didn't tell him to refuse any prompt from Windows to "speedup" using that drive. Oh Yeah.....and wash your sheets you filthy boy.
My initial guess would be check what buttons he has set to wake up his PC and what his internet speed is at home, his VPN will affect his PC. Even opening his own files it will affect.
i also experience that kind of booting issue on my PC when some USB device is plugged in on my PC like a USB dongle or my external drive, then i just never use those device when booting up my PC
Actually Kyle, your Patriot RGB video help me, when I was losing my mind about my PC constant crashing. So thank you for that vid and clean your sheets at one a year like I do; it's good hygiene
This has happened to me so many times. Funny enough it's only happened when using Seagate and Toshiba drives. Crap drives, never use them. Plus they only last about a year with light use. Toshiba drives just die with warning and Seagate drives crash my systems and Xbox x every time without fail. I reused the cases and replaced with Kingston drives and never had an issue again.
oh, man, you should have called me! I knew it was the ext HDD the SECOND he said he has to hard power down in order to boot normally. Absolutely had this same thing happen, still does on garage PC from time to time. I have had a similar, but much more crashy, boot problem with main PC because a SATA HDD was gone when it was plugged in before. crazy. This video still made me so happy, because I knew, and I got to see that, but also that moment when you first reproduce the symptom plain as day is kind of encouraging. good job boys :)
As I sit here at 2 am, enjoying a beer, I really appreciate the reality portrayed in this video. Had high hopes of addressing the mouse connectivity issue as that is what my new build is experiencing, but I digress...🍻
I guessed the external hard drive since I had a similar issue. Not crashes, but with the external drive connected startup was very slow. Solution was to just leave it disconnected til I wanted to use it which was maybe every other week.
I noticed you swapped the psu, could have be nice to mention all the things you've tested. RAM and psu are always the first thing i test when there's weird and seemingly unexplainable bugs.
It could be that the external drive could be having an intermittent failure, I'd run seatools on it to see if it is about to fail. It could also be a cable with a bad connection, I've encountered that on the kiosks we work on at the airport were there's a short in a printer USB cable, unplug and suddenly the kiosk starts working properly.
27:41 It is not troubleshooting 101, it is more like troubleshooting 210. You guys may consider me an old geezer but I have been troubleshooting PCs before you were even a twinkle in your parents eye. You are doing all the steps I would try. Changing the UEFI settings to disable legacy booting is something I would have done as soon as it was mentioned the drive being connected changed the boot to stop.
This is a common issue with USB devices in general. If the device fails in some way, the BIOS just keeps trying to poll it during post. Storage is the most often I have seen, but it can happen with any USB device that is polled on boot.
One of my first problems I ever encountered where my PC was running slow, I ended up reinstalling Windows and everything worked fine... then I started installing drivers and as soon as I installed the soundcard (yes it was an actual card) the computer went back to being slow... I went out and bought another soundcard and poof, everything was working great. Years later I had a Power supply that went bad, but seemed to be working fine if I wasn't running game software. Turns out only one of the rails was not working correctly, fortunately it was still under warranty and got a refurbished replacement. Basically the above two examples are just a couple things where you don't suspect a problem because, otherwise the component seems to be working fine.
I had this exact same problem with that exact same drive. drove me nuts for 2 days and I almost reinstalled my comp cause of it. only reason I didn't reinstall my comp was cause I unplugged it so I didn't wipe it by accident and then the comp worked immediately.
My PC at one time would just boot, then shut down right away. Tried numerous different things. Different power supply, different ram, etc. It ended up being a dead CMOS battery. I replaced it and it worked fine after that.
![[4K] Watch SpaceX Catch A Starship Rocket From Space!!! #IFT5](http://i.ytimg.com/vi/pIKI7y3DTXk/mqdefault.jpg)
Behold the gnarly righteousness of 2 bros fixing a computer. I wasn't planning to make this into a video initially, but decided last minute to turn on the cams and let it ride. Enjoy.
Haven’t watch but this will be interesting
I enjoy these videos. Primarily because its a position I've been in many times. Its entertaining to watch, meanwhile I'm sitting here like: "Do this, Check that!" etc...
Yea we enjoy your videos, make more well watch them
This was a good idea. Keep it up Kyle! Edit: I clicked the bell 2 years ago, still the only channel I have ever clicked the bell on.
Put the stock cooler back on it and see if it spins. up and runs better or not with just two intakes on the front of it.
This is already super relatable, bunch of issues but as soon as you go to replicate, everything works totally fine. Makes it much harder to troubleshoot the issue
Exactly the same when you take the car into the garage and try and show it to the mechanic
this is like the story of 99% of RMAs lol. It's broke when you use it but the minute the manufacturer gets it it works fine so they send it back, and for you it's still broke.
Yep same thing in manufacturing. Machine will be running wrong intermittently but when you get others involved to troubleshoot it works great!
Yep, things either work or not. I built my first PC this year - Had problems with dram led on a 7800X3D asus tuf board. Had a friend over who is much better at this than me, and he reseated the ram (Had done that and other things) and then it worked. I think maybe it was bad how I updated bios first time without CPU in system - Rather update bios through the bios normally. Anyway no problems since.
This is why I love Kyle! Always helping out his friends! I also like this podcast/help desk format style too Kyle!
it's almost like he makes money out of it...
I THOROUGHLY enjoyed this video. This is actually a great idea for your podcast. Fix people's PCs for them while you do your podcast with them. I love it.
Enjoyed watching this Kyle!. I hope you'll be back at least once a week with tech vids. This space needs you! More Power!💪
Not finished watching yet, but I was not expecting a long form video from you. This is a good one! Let those cameras roll more often!
The Windows 10 product key can be used for a "fresh install" of Windows 11, so no need to pay extra for a Win 11 product key. A motherboard bios update would have probably been worthwhile doing. Also: instead of re-formatting the external drive, running CHKDSK /F could have/may have cured the boot error.
no it can't. Microsoft killed that about a month ago.
@@GrumpyWolfTechit still works. what Microsoft killed was the use of Windows 7 and 8 keys to activate Windows 10 and 11.
@@its8th_ I've read the only way that still works if it was a pc that already had the free upgrade to win 11 from win 10 option on OEMs, not new built PCs.
@@GrumpyWolfTech you’ve probably gotten it from sources that doesn’t have an experience with the change yet. I just built a PC 2 days ago and used a windows 10 key to activate windows 11. Only Windows 7 and 8 keys upgrade were discontinued. You can also check other news sites about this, only 7/8 keys no longer work.
I knew it. I've encountered this so many times with external storage drives, starting with Windows 10.
Another indicator that there's a usb issue going on is if the computer gets stuck at the rebooting screen for a long time.
This actually make sense to me. I have 2 HDD in my old laptop and my (now discarded)2nd HDD became corrupted, some videos were corrupted because my HDD was starting to go bad. Whenever i would try to access the corrupted file containing the video OR just the video, the WHOLE system would freeze just like at 21:34. I was able to use CMD.exe to forcefully delete the corrupted video(s) and then backed up all my video that i was able to copy to my iOS's HDD. The HDD had difficulty reading some files/videos but i was able to transfert all of them (The copying would freeze for a few second/minutes then continue copying).
If you have an old HDD that is starting to take WAY longer than normal to read a specific file, consider making a backup before it goes really bad.
Those goddamn Patriot RGB drivers caused me so much grief in the past. I had massive instability back in Assassin's Creed Odyssey where my computer would crash or reboot often like 20 seconds after starting the game, several times in a row. Sometimes it'd play fine for an hour or two but usually it was more in the 2-3 minutes range. I was going crazy and slowly replaced every single component of the system trying to find what was defective. Mainboard was the last, going from an ASUS board to a Gigabyte one and the problem went away so I filed it as a defective mainboard and moved on with my life, with pockets lighter thanks to all the money spent. Then half a year later I saw a video from Jay about it and I realized what was going on there. The new Gigabyte board simply didn't have any RGB and my other RGB (AIO and RAM only) was controlled by the components' respective manufacturer's software and those didn't install the Patriot drivers.
I understand people love their RGB, but the software are awful. Asus Armory Crate is one of the worst, if not the worst. It's like a virus.
I knew it was the external drive from the beginning. It's specifically the USB communication with the drive. The drive itself is fine. Prevent the USB and external from going to sleep, problem will go away forever.
called it the moment he said he had a backup drive. Experience man. Btw, nothing to do with brand. Mine is a Samsung
It's possible that you have a bad/corrupted sector where the system file was. You may have formatted the drive (and moved that system file somewhere else), but the bad sector still remains. You need to scan the drive and map any bad sectors. You can also use some tools to try to regenerate that bad sector/s and see, if you can salvage it.
The drives don't regenerate bad blocks, they mark them as bad and use the spare blocks assigned for that purpose at the factory. Checking SMART data should be your next step.
@@samiraperi467 You need specialized software for this. I guess you've never heard about it. If the damage to the disk is not physical, you are able to regenerate sectors to make them work again. That includes bad and slow sectors.
System files are on the boot drive, not on the external one. OS should need no files from it during boot. And especially since he didn't even see the post screen when he tried to boot with external drive attached. You do not access any system files during post(power on self test). First the motherboard does all the self tests and then it tries to boot from a storage device, if you can't even post, it's no fault of bad sectors.
@@raifthemad I'm talking about things like partition table for the external drive. If the info is stored in a bad sector, you will have a corrupted partition table. He didn't find out why there was corruption in the external drive, just reformatted. Not very wise. He should have scanned the disk for bad sectors just to eliminate any future problems.
@@Omega_Mark Oh yeah, sry forgot about that he just reformatted and left it at that. Definitely should have done more thorough diagnostics on a drive acting so anomalously. I watched the video in a previous day and was reading comments the day after.
Thought you were saying that he couldn't boot up because he couldn't access system files on his external drive. Guess neither of us have English as our native language, since your post wasn't worded the clearest of ways either.
If windows is installed under legacy bios instead of UEFI, sometimes you can't disable legacy mode and still get windows to boot without reinstalling under UEFI mode. Also, depending on the bios, it may hide other boot options in the boot order list that aren't connected. So it may have been defaulting to the external drive when connected.
Great video Kyle! Fun to see you helping out a friend as a fellow tech supportee! (once a tech supporter for friends and family, always a tech supporter for friends and family😂).
Patriot Viper RGB is notorious for causing BSOD and instabiltiy.
They should give us the option to select which parts we have, so that it only installs drivers for the components we use.
Dude I'm so glad you are making content again! I don't know how you do it, but your videos are just naturally funny as well as informative
I love that within the first 30 seconds hes calling out your build skills lololol
2:35 What’s with that weird memory configuration? Three sticks, the matching pair in the incorrect slots?
And why did you never do a disk check on all drives (maybe you did it off camera).
This is why I do not even want to copy backups to a new fresh install unless I can absolutely confirm that the backup drive and data are clean. Would love to see more content on troubleshooting like this. It would help reduce the hair-pulling stress some of us deal with on a daily basis, lol.
Really solid video. Enjoyed the format.
This is like when your car does something weird. When you arrive at the mechanic there's nothing wrong with it 😂
I've faced a similar situation where my computer encounters problems when I have an external hard drive connected while performing regular tasks. Whenever I randomly restart the computer, I experience a black screen or prolonged loading times in Windows, sometimes leading to system hang-ups or crashes.
However, when I disconnect the external drive, Windows operates without any issues. To confirm the problem, I reconnected the drive, used both the computer and the external drive extensively for hours, and upon restarting the computer, the issue resurfaced.
And this is why they say to disconnect all nonessential components during troubleshooting. Nice work
love how frequently random beer bottles/cans suddenly show up on screen lol
Wow! That took a dark turn at the end there.
Otherwise, thanks for walking through a typical troubleshooting process!
I have the same issue with a USB hard drive. It’s a hard drive detection issue on startup. If I unplug the Drive, start the computer, it’s fine and then plug the drive in after.
I love how they have 2 working pc's right next to them but they use their phones to search for the help on the bios settings lol
Kids these days. Rather ruin their eyes than simply look up.
It’s to bad MicroCenter can’t find problems with computers. Paid them for nothing.
just clicked the video "you built it" LMAOOOOOOOOO this one gonna be a banger
Love the box being used for a desk extension.
Should have said during the opening sponsorship "I have three PC's that I regularly bounce between, that are all using keys from CDKey. Sidenote: I built all my PC's and they are all working perfectly. Contrary to popular belief, I do sometimes no what I'm doing. FIGHT ME!"
Also, turn off all sleep and hibernation. Disable fast boot (it is part hibernation). These usually lead to many issues such as corrupted files. And then it leads to hardware issues such as killing your hard drive. Try to avoid RGB and lighting software at all cost. For example, Asus Armory Crate.
Whenever there's a Windows update I always unplug every drive that isn't the boot drive because windows love to put some essential stuff on every drive that's connected and if you remove it, the boot will always fail
Oh man… I’ve been here TOOOOOOOO many times. Thanks for the great info and hilarious ending.
I have had this problem with both my Asus Crosshair X470 and x570. The USB EUFI has problems. I found that the problem goes away if I use a specific USB port. Most USB ports will cause the hang. I quit having a USB drive attached when I boot. Even with the latest EUFI, I still have the problem. I found that most USB 3.0 and 3.1 external M.2 drive enclosures will fail unless I plug them into the highspeed type C or A port on the back. I have the exact same symptoms that they were seeing. From what I understand, this is a pretty well-known problem, and you need to careful which USB drive controllers you use. Never had this problem with any Intel machines.
My PC within the past week began doing this exact same thing and exactly what he did with the power supply cycling is what fixes my startups. It stays frozen on the MSI screen but other times it boots normal.
On my dad's computer, we had a boot issue that happened from time to time... turned out it was the Joystick I was leaving plugged in after playing flight sim games... a friggin' Joystick was preventing the computer to boot 🤣
Since, I carefully unplug every controller even when it's not necessary;
Friends willing to bring the non- working computer you built them and roast you on your own channel for it - priceless! 😂
I love how buddy is tryna hide the brew lol
With a former Gaming PC of mine, I also had the issue of the PC not "warm booting". Meaning it only booted if it was removed from power for some minutes.
Never solved the issue back then but knowing how - i.e. cold booting - i could circumvent the issue I just operated it like that.
Awesomesauce video, Kyle!! It's not the drive, it's the Seagate software.
My wife has the same kind of drive. I keep trying to have her only use it as a storage unit. But that Seagate One? Software is a bane of existence. Because it prioritizes itself over file explorer. As soon as it notices the drive, it runs to make a backup.
Only use storage devices as storage devices!!
That is very interesting. I have had a similar problem with my rebuilt PC, and same as you pinpointed it down to the Seagate external drive I was using for backups. I then watched your video !! Has the formatting completely fixed the issue as I don't particularly want to go and shed out more cash if I can get it fixed? Keep up the good work, love your vids.
After proving it was the USB device, the stress test was not needed in this troubleshooting. It was just a waste of time.
As soon as I heard he used an external hard drive I knew it was the problem… I had an external hard drive that caused all kinds of weird issues like this
Kyle "we dont know Whats wrong with it "
Friend " u build it " 0:20😂🤣🤣🤣
I like this format. Glad you figured out it was the drive. Go have another cold one
great video, but seriously bro, I am anxious watching you put a glass of water near a PSU. way to live life on the edge man!
Dude this is so weird. I noticed my pc wouldn’t boot with my midi keyboard plugged in. I would just unplug it, restart and go on about my day. Vid really cleared things up
Please keep the videos coming Kyle! I always enjoy your videos.
I could never do HR. "Black Screen Lives Matter" got a pretty solid chuckle out of me.
Hello Kyle...It's been awhile since I tuned in to your channel, It's good to see you doing well . I loved this video thanks for sharing with us .Keep up the good work . Ken. B.
I had this EXACT same problem with Segate and I swore to never buy a drive from them again lol
Another great vid. Miss your content Bitwit! Keep up the great work
Patriot gets installed with pretty much any RGB software. Gigabyte, MSI, ASUS it comes with all of it. From my personal experience it also cannot be unistalled, cause even if you uninstall it, it just comes back. I've never had an issue with it.
Do you not use Windows logs via Event Viewer? I keep visualizing page after page of 'Bad Block' messages...
If the drive has bad sectors, first download HD Sentinel to check the drive's health and then run a chkdsk -r on if there are any reported bad sectors to "repair" the drive, otherwise it's going to happen again if the issue is related to the disk's health. If it's related to the USB enclosure, well, try updating the BIOS, if it's not up-to-date already. If there are bad sectors or you suspect the enclosure, it could be time to get a different external drive; perhaps a Samsung T7 SSD, which are pretty good value. Note that a chkdsk repair will mark the bad sectors so they won't be used again but once a disk drive starts to go like that, it'll only get worse and it could happen quickly.
"If I had notifications turned on, I would've known." Imagine if that actually made the difference and this video would've never existed.
I’ve never had a Seagate drive that hasn’t had issues and died within a year.
That's why they're so cheap. Cheap enough where you don't get mad about it failing, and also cheap enough to just chuck another one in, and not spend extra money on a better brand.
This format is awesome!
Awesome video. Thank you for sharing!
It's returning power to your case after you turn off/restart, which messes up the power delivery in the motherboard. I've had this issue with a USB hub that takes power from an adapter, PC acts like crazy and the only way to fix it is if you completely power cycle and disconnect > reconnect everything to the PC
Formatting the drive wont solve anything. as soon as the drive starts leaking power back to the motherboard you will have issues again (different this time, inconsistent errors). Just turn off the drive, and unplug it after you turn off your pc, plug it back in after you turn on.
First time watching. Did you drop a Galaxy Quest quote in the ad? I may have to commit more time to this channel.
Nothing beats friendly banter.
Anyone else take a drink every time he said lunch? The good times!
LMAO Your friend uses the same wallpaper as me!
I ran into something like recently. My old SATAII mechanical hard drive began to fail resulting in my system to hang when shutting down. The only difference is I use Linux so when it was hanging during shutdown I pressed ESC to hide the splash screen and that would show me what the system was doing at that moment. It was hanging on /dev/sdg during umount. I also reformatted the drive but that didn't help. Must have accumulated too many bad sectors. Luckily that drive was long over due for retirement.
Bro's pc wasn't actually broke he just wanted to hang out with Lyle
From 19:58 is my favorite part Kyle. Who knew
3:30 So it's the drive then? All those symptoms seem like drive issues, either not loading Windows or waiting for the drive to respond to terrible performance. Actually sounds like an overheating drive too, does he keep it in a closet or without adequate cooling? Does the drive have a heatsink if M.2? When he was advising the symptoms, drive was my first thought, I'd have run a healthcheck on the drive and a stress test.
11:02 Kyle, "sfc /scannow" (system file checker), in a command window, to check windows files, you should know that?
14:24 If he's saying it doesn't even get to the splash screen sometimes then it's definitely not a driver issue, the OS hasn't even loaded yet so it can't even be using drivers yet. It sounds more like a hardware issue, possibly with the drive or the drive controller.
If he's saying the external drive is involved, was it locking during boot ONLY when the drive was connected? Maybe the computer was trying to boot to it but couldn't so gave up and used his system drive?
17:01 Why run CPU/GPU benchmarks? It's a storage issue, he's already told you that by describing issues booting or saving files, both storage related? Anytime you see an application saying "not responding", it's waiting for something, usually connection or file related.
19:56 WITH the drive connected, well waddaya know!
20:44 The computer is trying to boot from the external drive, isn't it?
21:45 Yes because you've connected that external drive and power cycled it, that's the only difference so it's THAT drive causing it.
22:03 TADAAAAH!
I'm going to guess that Windows has decided to use that drive for system purposes, either for a pagefile or another reason and the performance is catastrophic for that so it's causing Windows to hang while it's doing a lot of stuff or waiting for that drive because it's far too slow to do that, it's also probably trying to either boot to it or check it for a viable boot at the beginning which is causing the hang at boot, then the video card decided there's no boot here so turned off.
You should be able to go into the bios and put the boot priority for that external drive to the lowest (behind even network boot) so the system basically ignores it, then make sure it's not being used for virtual memory or any other OS function.
Doing the "stress test" is pointless though, the CPU and GPU are not related to his issues.
24:30 The drive isn't necessarily "faulty", the OS and system are probably just using it incorrectly, i.e. trying to use it as a system drive rather than just storage.
26:53 No, What you SHOULD do... is look for Windows system files on the drive's root folder, i.e. pagefile.sys/swapfile.sys or hiberfil.sys which would be virtual memory and hibernation state (You need to disable hiding protected system files in the view options in File Explorer), that would tell you if Windows has been trying to use it as a system drive but yeah, if it had been, then formatting it would stop that but might not stop it happening again in the future, you need to tell Windows NOT to use it for those purposes.
27:32 STOP RUNNING STRESS TESTS! It's NOTHING to do with the CPU or GPU or even the memory, a stress test is pointless and will tell you nothing.
28:06 YES BECAUSE.. Windows has been trying to use that as a system drive but now can't because there's no related files on it after formatting. Guaranteed, if you had checked the virtual memory options, instead of running 67 pointless stress tests, then you would've seen that drive ticked, which was why Windows or any programs running, would be locking up because they were waiting for a slow-ass drive to do stuff.
That's NOT fixed, I can almost promise you that Windows is going to see that drive, think "Oooh I can use that", show a prompt that your friend doesn't understand, asking if he wants to use it to "speed up Windows" and he'll say yes and be back in the same predicament again.
29:31 HELL NO. Mark my words, it's going to happen again cos you didn't tell him to refuse any prompt from Windows to "speedup" using that drive.
Oh Yeah.....and wash your sheets you filthy boy.
My initial guess would be check what buttons he has set to wake up his PC and what his internet speed is at home, his VPN will affect his PC. Even opening his own files it will affect.
i also experience that kind of booting issue on my PC when some USB device is plugged in on my PC like a USB dongle or my external drive, then i just never use those device when booting up my PC
Actually Kyle, your Patriot RGB video help me, when I was losing my mind about my PC constant crashing. So thank you for that vid and clean your sheets at one a year like I do; it's good hygiene
What's that white case behind the monitor that they're looking at. Looks like a mini itx and clean..
This has happened to me so many times. Funny enough it's only happened when using Seagate and Toshiba drives. Crap drives, never use them. Plus they only last about a year with light use. Toshiba drives just die with warning and Seagate drives crash my systems and Xbox x every time without fail. I reused the cases and replaced with Kingston drives and never had an issue again.
oh, man, you should have called me! I knew it was the ext HDD the SECOND he said he has to hard power down in order to boot normally. Absolutely had this same thing happen, still does on garage PC from time to time. I have had a similar, but much more crashy, boot problem with main PC because a SATA HDD was gone when it was plugged in before. crazy.
This video still made me so happy, because I knew, and I got to see that, but also that moment when you first reproduce the symptom plain as day is kind of encouraging. good job boys :)
You guys should do a podcast, the vibe was great!
As I sit here at 2 am, enjoying a beer, I really appreciate the reality portrayed in this video. Had high hopes of addressing the mouse connectivity issue as that is what my new build is experiencing, but I digress...🍻
I guessed the external hard drive since I had a similar issue. Not crashes, but with the external drive connected startup was very slow. Solution was to just leave it disconnected til I wanted to use it which was maybe every other week.
I noticed you swapped the psu, could have be nice to mention all the things you've tested. RAM and psu are always the first thing i test when there's weird and seemingly unexplainable bugs.
I knew it was the hard drive I had problems with the hard drives plugged in and causing problems.
The mysterious case of the external drive the guy keeps mentioning but is ignored.
this is a nice troubleshooting video.
23 minutes to figure out what would have taken 2 minutes to figure out had they opened event viewer at the beginning of the video.
I thoroughly enjoyed this video!
It could be that the external drive could be having an intermittent failure, I'd run seatools on it to see if it is about to fail. It could also be a cable with a bad connection, I've encountered that on the kiosks we work on at the airport were there's a short in a printer USB cable, unplug and suddenly the kiosk starts working properly.
27:41 It is not troubleshooting 101, it is more like troubleshooting 210. You guys may consider me an old geezer but I have been troubleshooting PCs before you were even a twinkle in your parents eye. You are doing all the steps I would try. Changing the UEFI settings to disable legacy booting is something I would have done as soon as it was mentioned the drive being connected changed the boot to stop.
This is a common issue with USB devices in general. If the device fails in some way, the BIOS just keeps trying to poll it during post. Storage is the most often I have seen, but it can happen with any USB device that is polled on boot.
I had it pegged as a USB issue right away, glad I was right even though I haven't worked customer service in 15 years >
First thing that "jumped" at me it's the sagging of the video card.
Imho.
One of my first problems I ever encountered where my PC was running slow, I ended up reinstalling Windows and everything worked fine... then I started installing drivers and as soon as I installed the soundcard (yes it was an actual card) the computer went back to being slow... I went out and bought another soundcard and poof, everything was working great.
Years later I had a Power supply that went bad, but seemed to be working fine if I wasn't running game software. Turns out only one of the rails was not working correctly, fortunately it was still under warranty and got a refurbished replacement.
Basically the above two examples are just a couple things where you don't suspect a problem because, otherwise the component seems to be working fine.
The second he said Seagate... I never liked Seagate.
It may have been a bad factory format on the drive. ALWAYS format it yourself before using it!!!
I had this exact same problem with that exact same drive. drove me nuts for 2 days and I almost reinstalled my comp cause of it. only reason I didn't reinstall my comp was cause I unplugged it so I didn't wipe it by accident and then the comp worked immediately.
lmao nice
Needs more fun videos like these
You should've tried to backup his files again on that HD to see if the corrupt files were in his files he backed up.
My PC at one time would just boot, then shut down right away. Tried numerous different things. Different power supply, different ram, etc. It ended up being a dead CMOS battery. I replaced it and it worked fine after that.
It’s not a Seagate issue. Sometimes this happens. I fix computer as a side hustle and I’ve come across this a few times. It’s a usb issue at times
He is using the middle position of the start menu! Let's all grab the pitch forks and go....
Have you tried turning it off and on again?
You may have files on the USB drive it considers it to be a bootable device hence the black screen.