It’s so funny how Real real changed their customer attitude as soon as they had learned that you made an influential video and you are not an average customer. What hypocrisy!
This isn't unusual. This is generally how things work with corporations. They make an assessment if they have to care about complaints and if they get traction online they do a bunch of PR to manage it. So while it seems hypocritical, most of these companies don't even care about being criticized until buzz starts generating around it. Why do you think shien did that influencer trip?
The only reason the Real Real contacted you is because you have this platform...I am still waiting more than 9 month to resolve a problem, and no-one help....Thanks for the video.
Unfortunately, it seems like it. I think if I hadn't posted a video about my disappointing experience with them, they wouldn't have reached out to me. They definitely need to train and improve their customer service too since building the customer's trust doesn't end with just authenticating the products.
I hope you can create a bigger Hampton bag..I own 2 LOVE the quality..But I always find the I need more space, when I use it..after I add my cell, cosmetic bag..wallet!...keys..I have no room left..lol...But they are beautiful...Thanks for all you do.@@tanner.leatherstein
I love the real real. Never received any counterfit items. And if you DO receive a counterfeit and TRR doesnt respond, just dispute the charge on the card you used. Simple fix.
My god i love the quality of your videos, I’ll tell you right now, less is more and the way you portray yourself along with such simple yet great editing makes you an incredible RUclipsr.
Lucky for you that you have your platform. Just imagine if you were just one of us common customers waiting forever for a response from them. Would've been great if you also explored their after sales processes because again, they wouldn't have reached out to you if you didn't have a big base.
I purchase Bottega lug boots from RealReal. They were listed as brand new. My sister has a pair and I’ve worn hers before (purchased at store). The ones I received had cheaper leather material and was very light in weight compared to hers. The stitching was also different. I let realreal know and they refunded me but they haven’t taken the listing down. What was odd was that even after I purchased, the listing was still there. It’s almost as if they had several of the same size. So now, 4 months later.. they still have the listing up.
Purchasing from The Real Real has been fine for me. I've got a really nice Oscar De La Renta silk blouse, Versace knit top and a Mellissa Odabash tunic. All three have served me well. Selling or consigning to The Real Real is a whole other game. It could be a month to a month and a half before you even see your items listed. That doesn't bother me as much as the 40%-45% commission The Real Real profits from each purchase. If I wanted to give my handbags away they would go to family and close friend's. Almost half commission is a little to steep for my blood.
I purchased a Louis Vuitton vintage papillon 19 on TRR but then the bag they sent was a papillon 26. I was angry and originally, they claimed that there would be no returns. I emailed them and claimed that the LV they sent was NOT what they advertised. They told me to take a photo measuring the product because it clearly isnt the 19. They then accepted the return and i got my money back, but what was disturbing is even after i returned the papillon 26, THEY STILL PUT THE LISTING BACK UP WITH THAT BAG AS THE PAPILLON 19 WHICH IS VERY RARE AND CLICK BAIT FOR CUSTOMERS. never again with TRR.
3:24 min in and I am already hooked for your dedication to bring knowledge to your viewers and clarity to yourself. Thank you for being genuine like this! Adore!
I bought a Todd’s bag from TRR. As soon as I picked it up out of the box a handle fell off. It looked like it had been badly glued on. I contacted them immediately and to my surprise, as all sales are final, I was issued a refund. But it was so bad no one could have given it a glance before packing. So even though I did get a refund, I am leery of buying from them again.
@@tanner.leathersteinthey only helped you and allowed you to see their process is because you have over 250k subscribers and collectively millions of views
@@tanner.leatherstein▪︎ So true! Please continue to announce where you sourced each item. It's important to know if that item was selected and sent by that source or if you selected the item in-store. You're becoming so well-known, it's difficult to trust that items you receive are representative of items the average buyer would receive. Time to go incognito? Use faux name to order online?
Thank you for shedding the light on how TRR authenticates their products. I have been a customer of theirs for 9 years and both bought and sold clothes. I never had a negative experience. Recently bought an Hermes bag on TRR after buying all my bags exclusively at Hermes boutiques. The one I bought on the TRR was in the color no longer offered by Hermes boutiques so the only route to go was the resale market. I took it to my Hermes boutique to confirm both the color and show it off. My SA loved it too. The color is striking and the bag has not been in production since 2015 or so in this color. I am curious to see how TRR will clean up its act after being accused of selling counterfeits. But this problem is not exclusive only to the resellers. There was a criminal case in Russia against a store merchandiser who swapped Hermes bags for fakes and sold fakes to the boutique customers while reselling authentic bags on resale platforms. Customers purchased FAKE bags at an Hermes boutique in Moscow thinking the bags were real. And no one could tell the difference
The same happened in Madrid at Chanel, in the 2010s , they sold fake purses and clothes! It was a scandal and made it to the news for a short time. The store is still open but to me it was a before and after moment, I've gone buying full artisan products since I live were the best leather and its treatment in the world really is, in the Spanish shore.
I know of similar cases in Sofia too! The boutique managers themselves do this and cheat the brand inspectors. At one boutique, for example, they needed over 7 years to catch up to what is going on and change the personnel.
Thank you for sharing this story. It is really scary to hear that you may get a fake from the stores of the brands due to a few crooked employees. But unfortunately greed makes people do all sorts of things. I think platforms like TRR have to pay an insane attention to scale their authentication ability impeccably as their business grow. Otherwise you may not have a business. The while model depends on that pillar of trust. These bags are like money. They are valuable because of the signature on it not the material it is made of.
@@tanner.leatherstein exactly. It’s not the material, it’s the brand. And craftsmanship. It’s a very fragile balance for brands to make sure they deliver on their promises consistently. Hermes is design + craftsmanship for me at least. I know that I can their bags on trips, shove their bags under airplane seats, get rained on, and take with me to business meetings as well as to brunches with friends. And they would look appropriate and elevate my outfit. And they would not break down under heavy use conditions. Their bags are made like their saddles to last. Not something I can say for dainty Chanel bags for example.
Love your sense of humor. I just watched a few of your reviews before, and the Hasbulla clip in one of them caught me off guard 😭😭 thank you for your knowledge nonetheless, these are so valuable coming from a leather craftsman! Great insight and much appreciated
Thanks for this video, it's definitely shed light on people like myself who don't have a great deal of confidence on purchasing secondhand luxury goods. You've done it again, Tanner Leatherstein!
Y'all, this is an ad for TheRealReal. They don't give the same service to average users as they do to influencers whom they're scrambling to placate after getting bad publicity
I stay away from these second hand dealers such as Real Real and Poshmark. They kiss you when they wanted you on their platforms but offer no backup in service. These days I donate my designer stuff to thrift shops where other people can benefit with minimal cost. Would rather lose $ than benefiting platforms who have no spines.
In ShenZhen there is a mall that sells fakes, the higher the floor the better. Some Sellers claim their super fakes are actually the actually product made from cutting excess/waste. Those carry a significantly higher price. It’s been years since I’ve seen that mall so things may have changed.
I can assure you that excess / waste stuff is pure lie. Hermès keeps the best leather (sourced in Italy for Togo and most of the casual leather) and refuse to sell it to other brands. Even if those Italian suppliers pretend that they sell « similar Hermès quality leather», they lie. Hermès has very strict contracts and they investigate. No company is allowed to sell their leather. If one try, they just stop to source from them. And we are talking about 3 suppliers, family businesses like Hermès. They work for decades together. Plus Hermés has it own leather factories in France. They basically bought them. Rare exotic leather (crocs, ostrich, lizard) are directly sourced by Hermès from their own farms. They have their own subsidiary for those precious leathers. This Hermès subsidiary sell to other brands like Chanel, LV) but they keep the best leathers for them.
HI Tanner thanks for the interesting update and indeed Entrupy is definitely more reliable than just eyeballing it. I feel there are more fakes of the Classic Chanel Flap as that has been under hot demand for over two decades and so there has been more time to "engineer" the Chanel classic flap to make it look more real. As for Hermes, I feel like it has only blown up over the past 5-10 years and so the technology is not as good although improving. Generally the grains of the leather and the smell along with really poor stitching will give it away. In my personal opinion I have yet to see a very good super fake also. I feel they always cut corners somewhere and it is always noticeable upon closer inspection. I don't personally own or endorse fakes but certainly can recognize them, esp the ones I have a lot of experience in using the authentic one. There is always something giving it away. Look forward to your adventure and enjoyed this video! Thanks for sharing!
Thank you for sharing your experience. I already got a few leads from my audience after this video. I will continue digging to see the superfakes if I can get them. I will keep sharing as I learn more. Thank you for your support!
I bought a fake from The Real Real and they did not apologize to me. It failed all 4 authentication services including Entropy for the Chanel Heart Bag. Saying sorry for incorrectly listing leather I guess is easier to apologize than for selling me a fake Chanel bag over $6000. Til the end they never admitted it was fake. I don't know where the heart bag I bought from them came from but that would be a great candidate for you.
Thanks for sharing this. For this reason I will keep buying from all preloved markets with new accounts each time to see how often these things happen so I cam share with my audience. To avoid a special treatment, I will use new accounts and addresses to be a random customer. I think there is still a lot to explore in the preloved platforms.
I feel like everybody always worries about getting a fake. But it’s much more common to have the experience that you had. The merchandising and listing data is not very good and there’s barely any photos on the real real. I do shop there, but I really wish they would improve the listing information. They just have so much volume going through their warehouses that it’s really difficult to have the attention to detail to make sure that these items are appropriately merchandised. Currently going through a re-authentication process since I’m pretty sure the leather type of my bag was also a misprint
I recently bought a couple of Thom Browne items on the Real Real. The shoes appeared to be fakes as they were poorly put together. The clothing wasn't sure but sent it all back. Not worth taking a chance at the prices.
I have used The Real Real and enjoyed my experience, receiving a NWT bag exactly as described. They defintely need to step up their customer service though, especially now with more competitors on the narket.
Great video! I am quite an avid collector of LV bags and I did catch on 2 occasions listings that was obviously fake on a LV Cherry Blossom Pochette bag. Maybe because the bag was not a Level 5 bag? But it was so obvious to me that it was fake. RealReal should hire me part time 😂
I think all these platforms can benefit from seasoned authenticators as the sheer volume of transactions they handle, the mishaps happens way more often than it should I guess
I just bought a beautiful triangle clutch by Yves Saint Laurent on Vestiaire. At first glance I was confused as into why the zipper didn’t have name logo but it’s because this ones a vintage one I found from the 1980s an designer bags back then didn’t have the logos on there zippers.
Fascinating, i consigned 3items with the real real, it really matters as a seller what brand, in the end, i will be a buyer but i will never sell with them again.
Shocked that so many bad experiences with TRR. I have always had amazing service and FINAL sales aren’t always FINAL when there are issues. ISSUES that I have always observed are sizing related; e.g. they measure waist at 26 inches but it’s actually 29 inches, OR onetime, I ordered shoes in my size (6) but they sent me size (9).
wow great video🎉i think preloved authentic branded stuff are more and more worth than buying new because the brands do not endorse us😂and the price can be more than 50 percent discount from the new😊
My real real experience in the beginning was okay. Until I bought a shirt and it was damage and they didn't even catch that. I never bought stuffs from them again. They suck.Good video so much FUN :D
Yes, my experience matches with what you said. Turkish ones were quite easy to tell but the Guangzhou purchase seems pretty well. I will dissect it to make a video soon. Its a Chanel dupe
@@tanner.leatherstein "all of them had quite easy tells signs" per the video but according to this comment, "the Guangzhou purchase seems pretty well"? Those two statements don't match up at all. If you really wanted to investigate whether replicas can be convincing, you'd have first bothered to research where good-quality replicas are made--not bought 2 out of 3 bags from the wrong country and continent.
TRR needs to take better pictures and I've found a couple blatant fakes before so it's hard to trust them. Dooney & Bourke has a bag from their Henry's collection that looks to be excellent quality and looks similar to the Hermes Evelyne. It would be interesting to see you dissect that bag :) Glad you were ok in the scary outdoors and got the bag 😂
I had the silliest frustrating experience with RR customer nonsupport. I was looking at Mark Cross listings and one item was a ballpoint pen. I recognized it immediately because I have one…. Made by Cross, not Mark Cross. I naively assumed someone at RR would be happy to know so they could change the description and take it out of the Mark Cross listings. I was wrong. Nobody actually listened, nobody cared. They kept repeating their robotic responses. Avoiding this mistake did not require sophisticated authentication. It required only that somebody read the company name on the pen.
The RealReal has been sued by Chanel and Luxottica for selling fakes. They were also sued for selling diamonds that were at lower carat weight than what they advertised.
I don’t want to believe that we can’t enjoy selling and swapping quality items on the resale market. As you said, it is a great and often more affordable way to enjoy luxury items and give older items a new life. I love vintage items, and of course the only way to enjoy vintage is to get it on the resale market. At the end of the day you have to accept that yeah, there is always a possibility that any item out there not fresh new from the store is fake. But what are the odds? Does that mean the resale market should not exist? I tend to think that is exactly what the luxury brands want us to believe.
Interesting insight into the damage control The Real Real (TRR) does when repairing its reputation. I am curious if this degree of authentication is applied to lower security clearances. The video footage segued from a "level 5" Hermès bag into AI tools and hardware tools towards authentication; however, it still remains unclear if this degree of thoroughness is applied across the board. For example, will a human "expert" thoroughly assess a Coach bag by utilizing all available tools at their disposal (cross-referencing AI databases, testing the hardware etc.)? Heck, will this degree of thoroughness be applied to cheaper and more common products from more "esteemed" fashion houses (LV Damier, Gucci Ophidia etc.)? I remain skeptical b/c it becomes obvious that these businesses thrive and survive on sheer volume and so, we are left with more questions than meaningful answers. The take away from this tour was that TRR basically told the viewer, "Look at what we do for max security clearance merch. Trust us, bro." We are back at square one where the secondary market is at the mercy of the authenticator's word against the ever-improving counterfeit industry.
Your skit of buying the fake bags was so funny. I have some lower price fakes (less than $70.00) that I have bought at thrift stores and ports in the Caribbean. People who own genuine bags from the big names have looked at them and it is apparent they are fakes.
I have two sources of "superfakes" I'd be happy to send you the info to see how these bags hold up against authentication. I have one from one of these sources, and it, to me, is exceptional, but I've never put it up against AI authentication. Is there a preferred way to send you the info for those contacts, as I can't post them in RUclips comments. Thanks for the great content, it's really fascinating.
I found a pair of "GUCCY" men's shoes on RealReal today. Notice an issue with the spelling of Gucci? Only 3 inches high on the side of the shoe, so maybe the missed it. Maybe it was part of a special release
I purchased a pre owned black epi bag on eBay some years ago..as soon as I received it, I was confident it was fake…as I had owned a black epi and used it 10 yrs every day…mine did not scuff or chip on the corners and did not scratch….the fake had a soft sprayed paint on it with lots of deep scratches without a general sign of wear…the bag came from a seller from Japan with thousands of good feedback….Vuitton would not authenticate without sending to france
So i recently purchased from the real real a louis vuitton and a Gucci bag , these bags i can tell they are real heres my biggest problem with them the descriptions, the gucci bag stated wear fading on bottom with picture of bottom corner also showed the picture of corner so i was ok with that i wanted a hobo bag that i didn't have a baby. When i got the bag it literally had 3 holes 1 hole in each corner very obvious holes. they say fair condition but i've noticed theres certain term words about the bag they wont use in description probably them worried it wont sell. It was not a bag that could not be returned . So they got me . Ive purchased Chanel and lv from fashionphile way better experience,
I bought from The Real Real a rare Chanel lego clutch, the price was too good to be true. I used authentication service, everything was good until I received the bag which was not as described; so many broken pieces and missing pearls when I complained, they refunded me $180, and it was not good enough, but the blowing mind deal made me keep the bag
Actually just yesterday had a pickle with another preloved bag I bought from another platform (not real real) hoping to sort it out before I make the video. So you are right. These things are hurting my trust in preloved route
This is why I will never buy preloved. It's still far too expensive for a fake and in my opinion and too risky if I ever change my mind and want to sell it. I would much rather pay for a contemporary brand like Coach (vintage Coach) or from quality independent leather craft stores. I don't care about the brand, I care about the aesthetic and the quality. But as I said, I can see how these fakes are ruining the pre-loved market for those shopping vintage which is sad because vintage is so beautiful.
I view TRR often . I watch videos and have heard many different experiences Re authentication/Customer experience. I believe having a large platform helped in this case. I don’t have the confidence to purchase from the pre loved market yet. I had been eyeing the Vintage LV denim bags which were previously quite affordable and now with the new relaunch from LV the vintage denim bags are now over 3k.
That scene where those two guys wearing nylon stockings over their heads/faces and putting a potato bag over your head to whisk you away in their van was crazy. Hilarious too. To have to go through all of that just to get a copy handbag! I lived in China for three years. They have a five story building near the border with Hong Kong that sells nothing but copy goods. Each floor has around 100 shops! Each one selling copy goods. All five floors! It gets so busy there that they even opened up a seafood restaurant at the top floor! China is THE biggest culprit for making copy goods. And they are really good at it! The Chinese. They love to just copy it or steal the plans to make it. Much cheaper and easier for them to do this. No problem.
The RealReal sold me a fake Chanel handbag. I contacted them & they refunded because they knew it was fake. It wasn’t even a good fake. To my surprise & horror, I saw the same handbag relisted. WTF!! I’ll never buy luxury handbags from them ever again. I do like the videos here though.
Real Real has some issues. I have tried to use their service in the past. Their pricing for literally brand new (never been worn) clothing is way under par. They price it so low! It’s ridiculous. I’m talking about a designer clothing item not even a year old! Yet they went so far down I found it ridiculous to just leave it with them. So I asked to have it returned to me. But then that too was an issue. They don’t allow you to just pick up your item at one of the locations where you dropped off your item. No. They instead ship it back to you. But this takes awhile. To where you end up trying to call them to find out where is your item? It was frustrating. Won’t be using them again. No.
The super fakes are the artisans who actually makes the bag as their real job. There are a few Hermes Artisan for hire in secret where they made Birkin after work. Since the Birkin is done by one person (not a production line), this super rep is possible as it is made by the same person who makes the "genuine"
Guys save your money buy from a shop 3 or 4 classic high end bags then forget it never again. Never sell, never buy 2 nd hand. End of story, buy real estate or gold and diamonds
Tanner I so admire your work, so I'm puzzled by that Hollywood type footage of men putting a bag over your head & whisking you away. Since one of your people was recording it, commonsense would conclude that it was a dramatization. Please don't go Hollywood on us! We count on you to be real.
It’s so funny how Real real changed their customer attitude as soon as they had learned that you made an influential video and you are not an average customer. What hypocrisy!
This isn't unusual. This is generally how things work with corporations. They make an assessment if they have to care about complaints and if they get traction online they do a bunch of PR to manage it. So while it seems hypocritical, most of these companies don't even care about being criticized until buzz starts generating around it. Why do you think shien did that influencer trip?
"listing error"
The same applies to Vestiarie.
The only reason the Real Real contacted you is because you have this platform...I am still waiting more than 9 month to resolve a problem, and no-one help....Thanks for the video.
Unfortunately, it seems like it. I think if I hadn't posted a video about my disappointing experience with them, they wouldn't have reached out to me. They definitely need to train and improve their customer service too since building the customer's trust doesn't end with just authenticating the products.
I hope you can create a bigger Hampton bag..I own 2 LOVE the quality..But I always find the I need more space, when I use it..after I add my cell, cosmetic bag..wallet!...keys..I have no room left..lol...But they are beautiful...Thanks for all you do.@@tanner.leatherstein
Oh, it is bad. I heard many complaints about this website
I love the real real. Never received any counterfit items. And if you DO receive a counterfeit and TRR doesnt respond, just dispute the charge on the card you used. Simple fix.
not that simple...@@KevinEscobarCo
My own RealReal experience on multiple occasions: the items were real, but not nearly in the condition described.
same here
Agreed. In my opinion, they have lowest quality of standards for second hand sales.
Mine as well …both better than listed and worse
My god i love the quality of your videos, I’ll tell you right now, less is more and the way you portray yourself along with such simple yet great editing makes you an incredible RUclipsr.
Thank you for your kind feedback. It means a lot. I and my small team is trying to learn with each video we make. Happy to see that you like them
@@tanner.leatherstein Well Done 'Tanner Leatherstein' = 👍
agree!!!
LMAO THE SKETCH AHAHAH
Glad you liked it!
It was the dramatization/reenactment scene in the woods for me 😂 BTW: Love your channel- very informative.
Thank you! 😁
😂😂😂😂😂😂😂lmao❤
Yes! 😂👏
I mean…the kidnap scene is so damn good😂 wasn’t expecting that.
Lucky for you that you have your platform. Just imagine if you were just one of us common customers waiting forever for a response from them. Would've been great if you also explored their after sales processes because again, they wouldn't have reached out to you if you didn't have a big base.
I purchase Bottega lug boots from RealReal. They were listed as brand new. My sister has a pair and I’ve worn hers before (purchased at store). The ones I received had cheaper leather material and was very light in weight compared to hers. The stitching was also different. I let realreal know and they refunded me but they haven’t taken the listing down. What was odd was that even after I purchased, the listing was still there. It’s almost as if they had several of the same size.
So now, 4 months later.. they still have the listing up.
Purchasing from The Real Real has been fine for me. I've got a really nice Oscar De La Renta silk blouse, Versace knit top and a Mellissa Odabash tunic. All three have served me well. Selling or consigning to The Real Real is a whole other game. It could be a month to a month and a half before you even see your items listed. That doesn't bother me as much as the 40%-45% commission The Real Real profits from each purchase. If I wanted to give my handbags away they would go to family and close friend's. Almost half commission is a little to steep for my blood.
I purchased a Louis Vuitton vintage papillon 19 on TRR but then the bag they sent was a papillon 26. I was angry and originally, they claimed that there would be no returns. I emailed them and claimed that the LV they sent was NOT what they advertised. They told me to take a photo measuring the product because it clearly isnt the 19. They then accepted the return and i got my money back, but what was disturbing is even after i returned the papillon 26, THEY STILL PUT THE LISTING BACK UP WITH THAT BAG AS THE PAPILLON 19 WHICH IS VERY RARE AND CLICK BAIT FOR CUSTOMERS. never again with TRR.
Yikes! Thanks for sharing.
You're welcomeee
The authentication process is fascinating. I never knew. Kind of mind-blowing how brand names are taken so seriously by some people.
This is one of your best produced video. Thank you so much for what you do.
3:24 min in and I am already hooked for your dedication to bring knowledge to your viewers and clarity to yourself. Thank you for being genuine like this! Adore!
Thank you for your kind comment. I really love that my audience give me this chance to work on these projects I love ❤️ Appreciate your support
I bought a Todd’s bag from TRR. As soon as I picked it up out of the box a handle fell off. It looked like it had been badly glued on. I contacted them immediately and to my surprise, as all sales are final, I was issued a refund. But it was so bad no one could have given it a glance before packing. So even though I did get a refund, I am leery of buying from them again.
Another very sad story. I hope they are reading the comments and improving on things a lot faster soon. Thanks for sharing
@@tanner.leathersteinthey only helped you and allowed you to see their process is because you have over 250k subscribers and collectively millions of views
@@Lovely-ff7uv▪︎ AND, remember, TRR didn't respond to him when they assumed he was just a common customer without any clout.
Awesome exploration! Super fascinating direction, and well done by TRR to open up and show you how they operate to keep trust.
Love your content 👏 Thank you for pulling the curtain back on a small sector of the luxury market and of craftsmanship
Now that you have friends at Real Real they are going to send you only the REAL, REAL stuff 🤣 Friends in high places.
Knowing people definitely makes you more comfortable I guess everywhere, isn’t it?
@@tanner.leatherstein True. It's all about who you know.
@@tanner.leatherstein▪︎ So true! Please continue to announce where you sourced each item. It's important to know if that item was selected and sent by that source or if you selected the item in-store.
You're becoming so well-known, it's difficult to trust that items you receive are representative of items the average buyer would receive.
Time to go incognito? Use faux name to order online?
Thank you for shedding the light on how TRR authenticates their products. I have been a customer of theirs for 9 years and both bought and sold clothes. I never had a negative experience. Recently bought an Hermes bag on TRR after buying all my bags exclusively at Hermes boutiques. The one I bought on the TRR was in the color no longer offered by Hermes boutiques so the only route to go was the resale market. I took it to my Hermes boutique to confirm both the color and show it off. My SA loved it too. The color is striking and the bag has not been in production since 2015 or so in this color.
I am curious to see how TRR will clean up its act after being accused of selling counterfeits. But this problem is not exclusive only to the resellers. There was a criminal case in Russia against a store merchandiser who swapped Hermes bags for fakes and sold fakes to the boutique customers while reselling authentic bags on resale platforms. Customers purchased FAKE bags at an Hermes boutique in Moscow thinking the bags were real. And no one could tell the difference
The same happened in Madrid at Chanel, in the 2010s , they sold fake purses and clothes! It was a scandal and made it to the news for a short time. The store is still open but to me it was a before and after moment, I've gone buying full artisan products since I live were the best leather and its treatment in the world really is, in the Spanish shore.
I know of similar cases in Sofia too! The boutique managers themselves do this and cheat the brand inspectors.
At one boutique, for example, they needed over 7 years to catch up to what is going on and change the personnel.
Thank you for sharing this story. It is really scary to hear that you may get a fake from the stores of the brands due to a few crooked employees. But unfortunately greed makes people do all sorts of things. I think platforms like TRR have to pay an insane attention to scale their authentication ability impeccably as their business grow. Otherwise you may not have a business. The while model depends on that pillar of trust. These bags are like money. They are valuable because of the signature on it not the material it is made of.
@@tanner.leatherstein exactly. It’s not the material, it’s the brand. And craftsmanship. It’s a very fragile balance for brands to make sure they deliver on their promises consistently. Hermes is design + craftsmanship for me at least. I know that I can their bags on trips, shove their bags under airplane seats, get rained on, and take with me to business meetings as well as to brunches with friends. And they would look appropriate and elevate my outfit. And they would not break down under heavy use conditions. Their bags are made like their saddles to last. Not something I can say for dainty Chanel bags for example.
Love your sense of humor. I just watched a few of your reviews before, and the Hasbulla clip in one of them caught me off guard 😭😭 thank you for your knowledge nonetheless, these are so valuable coming from a leather craftsman! Great insight and much appreciated
Thanks for this video, it's definitely shed light on people like myself who don't have a great deal of confidence on purchasing secondhand luxury goods. You've done it again, Tanner Leatherstein!
Awesome timing since my TRR credit is about to come in.
Y'all, this is an ad for TheRealReal. They don't give the same service to average users as they do to influencers whom they're scrambling to placate after getting bad publicity
Great video, so interesting to see how they approach the authentication process at the Real Real. Love your content 😊
Nicely presented. Very professional in your approach. Much to learn from.
Love your channel. Always so informative.
This was a great video and very informative. I love ❤️ your videos.
Love that you guys turned this to a very interesting content. so creative. Also wtf 7:30 😂😂😂😂😂
That a good audit !
Thank you for your integrity!
Thank you 🙏
I stay away from these second hand dealers such as Real Real and Poshmark. They kiss you when they wanted you on their platforms but offer no backup in service. These days I donate my designer stuff to thrift shops where other people can benefit with minimal cost. Would rather lose $ than benefiting platforms who have no spines.
In ShenZhen there is a mall that sells fakes, the higher the floor the better. Some Sellers claim their super fakes are actually the actually product made from cutting excess/waste. Those carry a significantly higher price. It’s been years since I’ve seen that mall so things may have changed.
I visited a mall like that in Guangzhou last month. It was very interesting indeed. Will make a video to share that experience as well
I can assure you that excess / waste stuff is pure lie. Hermès keeps the best leather (sourced in Italy for Togo and most of the casual leather) and refuse to sell it to other brands.
Even if those Italian suppliers pretend that they sell « similar Hermès quality leather», they lie. Hermès has very strict contracts and they investigate. No company is allowed to sell their leather. If one try, they just stop to source from them. And we are talking about 3 suppliers, family businesses like Hermès. They work for decades together. Plus Hermés has it own leather factories in France. They basically bought them.
Rare exotic leather (crocs, ostrich, lizard) are directly sourced by Hermès from their own farms. They have their own subsidiary for those precious leathers. This Hermès subsidiary sell to other brands like Chanel, LV) but they keep the best leathers for them.
Excess/waste materials are tagged by an orange paint in shops I've seen in DongGuan.
Superfakes are out of Japan…
Years ago I received an entire catalog of superfakes that could be purchased. My ex husband got it when he was stationed in Okinawa in the mid90s.
HI Tanner thanks for the interesting update and indeed Entrupy is definitely more reliable than just eyeballing it. I feel there are more fakes of the Classic Chanel Flap as that has been under hot demand for over two decades and so there has been more time to "engineer" the Chanel classic flap to make it look more real. As for Hermes, I feel like it has only blown up over the past 5-10 years and so the technology is not as good although improving. Generally the grains of the leather and the smell along with really poor stitching will give it away. In my personal opinion I have yet to see a very good super fake also. I feel they always cut corners somewhere and it is always noticeable upon closer inspection. I don't personally own or endorse fakes but certainly can recognize them, esp the ones I have a lot of experience in using the authentic one. There is always something giving it away. Look forward to your adventure and enjoyed this video! Thanks for sharing!
Thank you for sharing your experience. I already got a few leads from my audience after this video. I will continue digging to see the superfakes if I can get them. I will keep sharing as I learn more. Thank you for your support!
Yeah their listings are crap. They once listed my Hermès shoes as Black and they were Army green
I bought a fake from The Real Real and they did not apologize to me. It failed all 4 authentication services including Entropy for the Chanel Heart Bag. Saying sorry for incorrectly listing leather I guess is easier to apologize than for selling me a fake Chanel bag over $6000. Til the end they never admitted it was fake. I don't know where the heart bag I bought from them came from but that would be a great candidate for you.
Thanks for sharing this. For this reason I will keep buying from all preloved markets with new accounts each time to see how often these things happen so I cam share with my audience. To avoid a special treatment, I will use new accounts and addresses to be a random customer. I think there is still a lot to explore in the preloved platforms.
Your lovely video definitely need a Hermes exotic handbag 🤭🤭
So much dedication goes through his videos thank you so much I love your content
I feel like everybody always worries about getting a fake. But it’s much more common to have the experience that you had. The merchandising and listing data is not very good and there’s barely any photos on the real real. I do shop there, but I really wish they would improve the listing information. They just have so much volume going through their warehouses that it’s really difficult to have the attention to detail to make sure that these items are appropriately merchandised. Currently going through a re-authentication process since I’m pretty sure the leather type of my bag was also a misprint
Gonna watch this after work
I recently bought a couple of Thom Browne items on the Real Real. The shoes appeared to be fakes as they were poorly put together. The clothing wasn't sure but sent it all back. Not worth taking a chance at the prices.
Love the RealReal!
Watching all the ads to support you!!!! ❤❤
HEY kislux !! I have been watching you for years and im so proud of where you have made it! I love you so much! Also thanks for making my day
Can you do also video bag reviews of your company Pegai? I’m interested on knowing more about the Bucky italian bag 😊
Very interesting video.
Great video thanks soo much
Glad you like it
I have used The Real Real and enjoyed my experience, receiving a NWT bag exactly as described. They defintely need to step up their customer service though, especially now with more competitors on the narket.
Also this was very leathertational, thank you
Great video! I am quite an avid collector of LV bags and I did catch on 2 occasions listings that was obviously fake on a LV Cherry Blossom Pochette bag. Maybe because the bag was not a Level 5 bag? But it was so obvious to me that it was fake. RealReal should hire me part time 😂
I think all these platforms can benefit from seasoned authenticators as the sheer volume of transactions they handle, the mishaps happens way more often than it should I guess
I just bought a beautiful triangle clutch by Yves Saint Laurent on Vestiaire. At first glance I was confused as into why the zipper didn’t have name logo but it’s because this ones a vintage one I found from the 1980s an designer bags back then didn’t have the logos on there zippers.
Fascinating, i consigned 3items with the real real, it really matters as a seller what brand, in the end, i will be a buyer but i will never sell with them again.
Shocked that so many bad experiences with TRR. I have always had amazing service and FINAL sales aren’t always FINAL when there are issues. ISSUES that I have always observed are sizing related; e.g. they measure waist at 26 inches but it’s actually 29 inches, OR onetime, I ordered shoes in my size (6) but they sent me size (9).
wow great video🎉i think preloved authentic branded stuff are more and more worth than buying new because the brands do not endorse us😂and the price can be more than 50 percent discount from the new😊
My real real experience in the beginning was okay. Until I bought a shirt and it was damage and they didn't even catch that. I never bought stuffs from them again. They suck.Good video so much FUN :D
Thanks for sharing! And glad you enjoyed it!
I’ve heard the Turkish fakes aren’t very good. The factories in Guangzhou, China do the best Hermes fakes allegedly.
Yes, my experience matches with what you said. Turkish ones were quite easy to tell but the Guangzhou purchase seems pretty well. I will dissect it to make a video soon. Its a Chanel dupe
@@tanner.leatherstein "all of them had quite easy tells signs" per the video but according to this comment, "the Guangzhou purchase seems pretty well"? Those two statements don't match up at all. If you really wanted to investigate whether replicas can be convincing, you'd have first bothered to research where good-quality replicas are made--not bought 2 out of 3 bags from the wrong country and continent.
TRR needs to take better pictures and I've found a couple blatant fakes before so it's hard to trust them. Dooney & Bourke has a bag from their Henry's collection that looks to be excellent quality and looks similar to the Hermes Evelyne. It would be interesting to see you dissect that bag :) Glad you were ok in the scary outdoors and got the bag 😂
Thank you for suggestion. I want to check that D&B bag you mention
Non related to the content of this video, but... I love the new hair look.
I had the silliest frustrating experience with RR customer nonsupport. I was looking at Mark Cross listings and one item was a ballpoint pen. I recognized it immediately because I have one…. Made by Cross, not Mark Cross.
I naively assumed someone at RR would be happy to know so they could change the description and take it out of the Mark Cross listings.
I was wrong. Nobody actually listened, nobody cared. They kept repeating their robotic responses.
Avoiding this mistake did not require sophisticated authentication. It required only that somebody read the company name on the pen.
The RealReal has been sued by Chanel and Luxottica for selling fakes. They were also sued for selling diamonds that were at lower carat weight than what they advertised.
I don’t want to believe that we can’t enjoy selling and swapping quality items on the resale market. As you said, it is a great and often more affordable way to enjoy luxury items and give older items a new life. I love vintage items, and of course the only way to enjoy vintage is to get it on the resale market. At the end of the day you have to accept that yeah, there is always a possibility that any item out there not fresh new from the store is fake. But what are the odds? Does that mean the resale market should not exist? I tend to think that is exactly what the luxury brands want us to believe.
@amygirl2142 ▪︎ I no longer trust that in-store purchases are authentic either.
kislux versace bag is so cute
I LAUGH how you bought the fake luxury bags. good ones!! thumb up.
Excellent! Thank you for looking into this. I feel much more comfortable trusting The RR. Thank you for sharing.
Thank you for your support. It is my pleasure to learn this stuff personally and seeing this content being helpful when I share makes it super nice
Interesting insight into the damage control The Real Real (TRR) does when repairing its reputation. I am curious if this degree of authentication is applied to lower security clearances. The video footage segued from a "level 5" Hermès bag into AI tools and hardware tools towards authentication; however, it still remains unclear if this degree of thoroughness is applied across the board. For example, will a human "expert" thoroughly assess a Coach bag by utilizing all available tools at their disposal (cross-referencing AI databases, testing the hardware etc.)? Heck, will this degree of thoroughness be applied to cheaper and more common products from more "esteemed" fashion houses (LV Damier, Gucci Ophidia etc.)?
I remain skeptical b/c it becomes obvious that these businesses thrive and survive on sheer volume and so, we are left with more questions than meaningful answers. The take away from this tour was that TRR basically told the viewer, "Look at what we do for max security clearance merch. Trust us, bro." We are back at square one where the secondary market is at the mercy of the authenticator's word against the ever-improving counterfeit industry.
Your skit of buying the fake bags was so funny. I have some lower price fakes (less than $70.00) that I have bought at thrift stores and ports in the Caribbean. People who own genuine bags from the big names have looked at them and it is apparent they are fakes.
How do you feel about bags that come from FASHIONPHILE?
Can't wait to have another bag shopping day soon KKUWAN
I have two sources of "superfakes" I'd be happy to send you the info to see how these bags hold up against authentication. I have one from one of these sources, and it, to me, is exceptional, but I've never put it up against AI authentication. Is there a preferred way to send you the info for those contacts, as I can't post them in RUclips comments. Thanks for the great content, it's really fascinating.
OMG! your experience with the counterfiters group is Scarry😳!
I would be way more interested about their experts' certifications.
I found a pair of "GUCCY" men's shoes on RealReal today. Notice an issue with the spelling of Gucci? Only 3 inches high on the side of the shoe, so maybe the missed it. Maybe it was part of a special release
I purchased a pre owned black epi bag on eBay some years ago..as soon as I received it, I was confident it was fake…as I had owned a black epi and used it 10 yrs every day…mine did not scuff or chip on the corners and did not scratch….the fake had a soft sprayed paint on it with lots of deep scratches without a general sign of wear…the bag came from a seller from Japan with thousands of good feedback….Vuitton would not authenticate without sending to france
Tanner, you need to start producing short films lol
Hi Tanner! Can you please review the quality and craftsmanship of Lalage Beaumont?
Also, Aspinal Of London
Knowing u are coming over to check out the goods...of course they put out all the real deals out for u to check...haist
So i recently purchased from the real real a louis vuitton and a Gucci bag , these bags i can tell they are real heres my biggest problem with them the descriptions, the gucci bag stated wear fading on bottom with picture of bottom corner also showed the picture of corner so i was ok with that i wanted a hobo bag that i didn't have a baby. When i got the bag it literally had 3 holes 1 hole in each corner very obvious holes. they say fair condition but i've noticed theres certain term words about the bag they wont use in description probably them worried it wont sell. It was not a bag that could not be returned . So they got me . Ive purchased Chanel and lv from fashionphile way better experience,
LV super fake alan biri taniyorum, Bali'den almiş ve pahali. Videolarinizi çok beğeniyorum ve paylaşiyorum 😊
I bought from The Real Real a rare Chanel lego clutch, the price was too good to be true. I used authentication service, everything was good until I received the bag which was not as described; so many broken pieces and missing pearls when I complained, they refunded me $180, and it was not good enough, but the blowing mind deal made me keep the bag
For me fakes have destroyed the second hand market. I’d rather spend a little more and be sure it’s real.
Actually just yesterday had a pickle with another preloved bag I bought from another platform (not real real) hoping to sort it out before I make the video. So you are right. These things are hurting my trust in preloved route
This is why I will never buy preloved. It's still far too expensive for a fake and in my opinion and too risky if I ever change my mind and want to sell it. I would much rather pay for a contemporary brand like Coach (vintage Coach) or from quality independent leather craft stores. I don't care about the brand, I care about the aesthetic and the quality. But as I said, I can see how these fakes are ruining the pre-loved market for those shopping vintage which is sad because vintage is so beautiful.
I agree
I view TRR often . I watch videos and have heard many different experiences Re authentication/Customer experience. I believe having a large platform helped in this case.
I don’t have the confidence to purchase from the pre loved market yet.
I had been eyeing the Vintage LV denim bags which were previously quite affordable and now with the new relaunch from LV the vintage denim bags are now over 3k.
❤❤❤
Never, buy at real real, 😢many said they sent bad quality bags 😢
If they do not know the TYPE of leather, how can they know if it IS even real leather? 😂
That scene where those two guys wearing nylon stockings over their heads/faces and putting a potato bag over your head to whisk you away in their van was crazy. Hilarious too. To have to go through all of that just to get a copy handbag! I lived in China for three years. They have a five story building near the border with Hong Kong that sells nothing but copy goods. Each floor has around 100 shops! Each one selling copy goods. All five floors! It gets so busy there that they even opened up a seafood restaurant at the top floor! China is THE biggest culprit for making copy goods. And they are really good at it! The Chinese. They love to just copy it or steal the plans to make it. Much cheaper and easier for them to do this. No problem.
Can you do a deep dive into Rebag next?
The RealReal sold me a fake Chanel handbag. I contacted them & they refunded because they knew it was fake. It wasn’t even a good fake. To my surprise & horror, I saw the same handbag relisted. WTF!! I’ll never buy luxury handbags from them ever again. I do like the videos here though.
Real Real has some issues. I have tried to use their service in the past. Their pricing for literally brand new (never been worn) clothing is way under par. They price it so low! It’s ridiculous. I’m talking about a designer clothing item not even a year old! Yet they went so far down I found it ridiculous to just leave it with them. So I asked to have it returned to me. But then that too was an issue. They don’t allow you to just pick up your item at one of the locations where you dropped off your item. No. They instead ship it back to you. But this takes awhile. To where you end up trying to call them to find out where is your item? It was frustrating. Won’t be using them again. No.
Wawa!? Wait does he live in America?????
🌺🌸🌺🌸
The super fakes are the artisans who actually makes the bag as their real job. There are a few Hermes Artisan for hire in secret where they made Birkin after work. Since the Birkin is done by one person (not a production line), this super rep is possible as it is made by the same person who makes the "genuine"
It's still real lol
@phillipwong3754 ▪︎ this urban legend is yrs old.
@@bethanyanderson1745 is not a legend when I know people who got the bags
I bought shoes from the real real
Known for many fakes:/ I got a fake Gucci. So sketchy to buy something expensive.
I've never bought from the reel reel and probably never will
This is adorable, but my question is: are their staff religiously following those steps?
#uzbagxyt Bolsa réplica 1:1 con imagen reflejada, resistente y resistente al desgaste. Me gusta mucho.
Guys save your money buy from a shop 3 or 4 classic high end bags then forget it never again. Never sell, never buy 2 nd hand. End of story, buy real estate or gold and diamonds
Is this an ad?
7:30 I can't believe The Real Real did this to you!
Tanner I so admire your work, so I'm puzzled by that Hollywood type footage of men putting a bag over your head & whisking you away. Since one of your people was recording it, commonsense would conclude that it was a dramatization. Please don't go Hollywood on us! We count on you to be real.
Absolutely dramatization. Trying to add some fun pieces in the story. 😅
Actually this was the best part of the video! Loved it!
OK, I may have over reacted. 🤔
South Korea the back back room
I DO NOT recommend shopping at REAL REAL . Customer service is awful 😢
Customer service was terrible indeed. If you have an issue take it back to a physical location to get help - many comments suggested