Chase customer shocked to find 70 credit cards issued to complete strangers added to her account
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- Опубликовано: 14 апр 2022
- A Hayward woman suddenly received a stack of mail with 70 Chase bank credit cards, issued to 70 complete strangers, all on her credit card account. abc7ne.ws/3jF2mUm
#scam #creditcards #chase
I have over 20 years in banking. Currently working for a mortgage company. Worked for Citigroup in their credit card department. It's common to add additional authorized users to your account. You would never ever be able to add that many to one account. Not even for business.
This was done by an employee who was in a position to override the system and add those names. No way customer service could do this over the phone. Online yes, by an employee who has access to that company's systems. That's where they need to start.
I would IMMEDIATELY close ALL accounts with Chase! This is BEYOND outrageous!
Yup
Chase is incompetent. They just don't care about their customers.
Chase: “for flexibility”???? Who in Gods creation would ever need 70 cards. Red flags should be raised on 4 or more.
she should be worried how somebody obtained her online baking credentials ..... her computer hacked?
If it was a buisiness account, maybe.. never a personal account though.
The idea of automating a red flag on an asynchronous process is much more complex than a hard block; but a hard block can't have any exceptions at all so the limits are rather higher than most people expect.
Sounds like somebody at Chase is receiving kick backs to abuse these accounts.
Customer service call centers are full of people who only work there so they can have access to customers' personal data.
All call centers are overseas, so there you go.
💯
Exactly didn't that happen at Bank of America and Wells Fargo
@@dianebrown2355 exactly
She is lucky they sent the cards to her and not different addresses.
She may not have known for a month.
Exactly, and by then her credit would've been shot and she would've been tens of thousands in debt. Glad she quickly got it resolved. 👍
If she lives in a house, the thieves were probably hoping to intercept her mail since 70 cards would be at least 35 envelopes.
Someone ended up getting a Chase CC in my wifes name back in 2019 and ran up the full $5000 balance in 1 store, they threatened to sue us for the money claiming they had 100% proof that she had used the card because it was caught on camera of her walking into a Best Buy to use it which I thought was amazing considering the last 3 years of her life she had been bed ridden till she passed in 2013.... no apology for that either
so sorry, the world is so heartless
You had the legal right to sue criminally & civil for Deformation of character, Slander, & Fraud. Chase is KNOWN for these type of problems that's why the state I lived in eradicated all of them. it's an internal issue. Sorry for your lose & praying for continued strength
Totally agree with suing this bank for Defamation of character, slander, fraud, and criminal mischief. YEP, they would owe me more than a million plus back for doing that to a loved one who passed away!
I'm so sorry that happened to you. I kinda wish they had sued you only so they could lose embarrassingly in court and owe YOU money for the pain and suffering they caused you and the dishonor of your late wife's memory.
Wow
Did Chase hire those ex Wells Fargo employees who were caught opening accounts without account owners permission ?
Ikr
Exactly what i was thinking 😂
These companies and corporations are SO OUT OF TOUCH with what is REALLY important, it's unreal.
No, they just don't care.
They don’t care at all.
@@MoneyOverFame 🤣Like, Right?! It’s just makes my blood boil with the things people in certain positions can get away with but let me make a mistake in my position and you’re getting shown the door. It is unreal!
@@slappy8941 Zero accountability!!!!!
These companies are in touch with your money. They could care less about you or anything else unless you cannot pay.
Chase didn’t find it suspicious that someone tried to add 70 users to an account.
probably because was done by someone that works there!
Right on - this should NEVER have happened. There should be prudent safeguards in the banking system.
It's the employees. They cannot be trusted. They let bogus charges go through because, "your account is in good standing".
Sounds like an inside job. My Mom had her acct hacked like this at Bank of America - a bank employee ordered a debit card, and checks using my Mom's checking acct #. The employee stole $18.000 from my Mother's acct - which the bank replaced after finding out through police it was an employee. The employee was taken to court for fraud and only given probation. More and more bank employees are being caught doing this. Just saw another story on RUclips where a bank employee added her boyfriend to customers existing accts as an authorized user and he charged up to $7000 in goods from one credit card without the acct owner even being notified an authorized user was added.
You should have done civil action against the employee.
I know exactly how this happened. Whoever wrote the software to add cards to an account never considered this possibility, so no check was included as to how many were added. Then whoever fraudulently accessed her account kept adding names, expecting to be stopped at any moment, but wasn't, so they just kept adding. They probably planned to grab all the cards from her mailbox and sell them, but she picked them up first.
Yes. You are correct. I saw this before. Happened to a couple of people , but not at this scale ...but She beat them to it. She got to her own mail box before the crooks .
Only in US and UK it possible in my country no mail you go to bank to get bank cards with your passport and after you still need to activate cards . No wonder why Fraud was so low .
Boom! 100%
The state I lived in eradicated all Chase Banks. It's something wrong with them internally.
can you simplify this without writing a whole paragraph?
Oh, wow... This is super crazy!! How does that not trigger an automatic account audit? Also, sticking with my bank. They call me if transactions look weird. Local is the way to go.
yeah that is nuts,70 cards and no alert. my bank luckily called me this morning when someone had my card and purchased airline tickets for $252! idk how that even happens but glad they were aware asap. my credit card day before had a fraudulent, .69cent Google charge and my they immediately let me know it was suspicious. but very frustrating because it has been happening frequently with me and my husbands bank/credit/prepaid cards
Local banks are closing.
Local is ABSOLUTELY the way to go. Even with a larger Credit Unions this could never happen.
@Julie Anne
Pay attention. Do not use services where they keep your credit card information on file. I had this happen to me last year. I suspect someone who works at the company that processes payments for the local bus company.
As a former chase credit card employee; the system should have not allowed it. Inside job…trust I’ve seen the cops chasing employees in front of the building
Had fbi agents take one out the building xD had bluetooth in his ear while repeating info bak to the customer, at the same time other ppl outside would be noting it down
@@davidramirez414 😂that’s what they get. Was it Chase?
Yeah no more American Express for me and ect..
Banking with Chase is the first problem right there.
Bank of America is the worst
That’s why I’m not banking with American Express and these banks.
Yeah chase steal money from people
@@Adriel_Aviado every bank does unfortunately
@LuxuryLyfe how much fees have you paid over the years? Your local credit Union is better and reinvests your money in your community. San Mateo Credit Union is super good. When I make a mistake I ask and they waive any fee. Zero fees in twenty years. Credit card rate 10.99%.
Chase fraud department: I’m not sure this guy buying cigarettes at this time of day is legit, better lock down the account!
Also chase fraud department: wow this lady has a large family of 70 all with different names, good for her!
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Chase needs to be sued. I'd never bank with Chase. They have no customer service . Oh yeah, they called after the new cast was aired.
Every major bank has its flaws.
Yeah even American Express for me personally isn’t really nice. All banks are the same tbh
You're making it to sound like it's a chase policy to steal from their customers instead of their employees doing the stealing. In the end a company needs employees, but they can't know if the person they hire is a fraudster because it's not written on their head.
@@sblijheid hey , I'd say Yes, after hearing ton of complaints from people for years from Chase.
one thing missing from this. why isn't she sueing chase for this because this could have been decades of nightmare for her. Chase Bank needs to be sued!
Maybe she is
Although it’s scary and she did not incur a financial loss.
I’ll take this a few steps further… why do we even need banks in a future of crypto like Bitcoin or Ethereum.
She can't, learn the law
@@moderatorenforcement3001 ok, Saul. Care to explain instead of mocking us here. 🤦
I would want to watch her mail box 24 hours a day for the thieves to try to steal the cards from her mail box or from the mail truck. Even the mailman is not safe.
This could've been a dangerous situation. I'm glad the woman made her story public so hopefully the thieves are scared off for good. I wonder what the mail carrier thought when they were putting all those envelopes in her box? Surely they could tell there were credit cards inside.
How come adding 70 random names to a account is not a red flag for the bank system? She's so lucky the scammer couldn't retrieve the mails with the cards before her
It’s a credit thing. Suppose to help the person being added credit score
It is common for corporations
@@j.a.3138 she does not have a business account though
Same with American Express
Chase has a history of this. They allow fraudulent cards to be opened in other peoples names, then when they are told its fraud, they write it off as a loss and sell the balance to a collections company. Chase turns a blind eye to it because they profit off the fraud.
Chase has horrible security. There are many, many accusations like this against Chase dating back decades.
Why am I not surprised
Absolutely right
"Bad security" is an excuse. These "mistakes" are profitable. People pay extras fees, and money is siphon off from accounts.
The only thing a bank wants you to do is keep your money in their system or to use your money to reinvest in other things.
Fees are very profitable for banks so these happen all the time throughout multiple banks.
Citi Bank, wellsfargo
That’s why I’m not using American Express or other banks cuz it’s the same all around
I had chase about 15 years ago. I closed my account because of the shady stuff they were doing back then. Looks like it’s only gotten worse.
I would personally close all my accounts at Chase Bank, work with a personal injury attorney, and sue the bank for any damages.
Chase needs to hire admin security ...
70? How's that even possible isn't there a cap on the amount of AU you can add to a card
Exactly! The most I can have is 5
I can’t believe this happened when sometimes I get an Alert from Chase asking me if I just spent $20 at the gas station. But 70 added names on a card is not A red flag? Now I’m thinking of leaving Chase Bank
WOW is the only word I can come with myself! These stories ALWAYS freak me out & are exactly why I'm so diligent on watching my accounts! I check them almost every day & have caught a few mistakes but definitely nothing remotely like this! WOW!
This was done for credit building purposes, they used her card to add these people as "Authorized Users", so her credit pay history on that particular card will report onto their credit bureaus...
They weren't trying to use the cards because they know if you add someone as an authorized user onto your account, the bank can only send that card to the actual card owner, not the person that's added..
Someone sold this as a service to those people, whoever that is, needs to be charged with fraud...
Good point
Very interesting.
Very possible. Usually to help straw buyers of cars and houses.
Whoa. You're good! That makes total sense.
I think you just cracked the case! seriously makes ton of sense
One more reason to use a credit union.
And a mail box store, so your mail is less likely to be stolen.
@@New-bw4kz Myth.
@@NeverTalkToCops1 as someone with you username, saying it’s a myth is no surprise but people know your type is beyond mentally I’ll so we just ignore your ramblings….now get back to work at the fast food place.
@@NeverTalkToCops1 a myth that has worked for me for many years.
Credit unions are the worse
@@j.a.3138 okay
Sounds like some scammers/hackers using her account to raise their credit scores. Authorized users can benefit off some else's account without even having possession of the card. I have heard of people buying and selling trade lines online. What happened to this lady is deplorable.
Ok this can’t be shocking news. People have been buying and selling “tradelines” like this for years to boost credit scores. The only reason it got caught this time is because they don’t normally request the card.
Exactly what I was thinking 🤔
This sounds like a inside job 🤔
I agree.
This type of system should include a threshold for the number of authorized users and then trigger an alert after it reaches that threshold. Then someone should contact the account holder by phone to confirm if they truly wanted to authorized all of those users.
I work in fraud & claims at Wells Fargo and I see this happen more than often lately...sad but the bank usually covers damages
I had my credit card account with different bank used by a call center representative when I called in a payment. I was refunded back all charges. I wonder if she maybe a victim of her own banks employees?
that also happened to me recently! my husband got a new credit card, Credit One and I have tried to make a few payments and they have been returned and no idea why. also had card info compromised on my bank card and credit card last month and again today. had to start over with cancel card n now wait for new ones. i don't understand what is going on with the fraud ,it seems rampant
Had a Comerica Bank manager open a "secret" account in my name. I had to threaten a clerk give me the account number so I could close it. They had a whole stimulus check scam going.
@@JulieAnne84 I have 2 credit one cards and my account was hacked twice- once to buy tickets to Mexico and the other time they tried to change the email , PIN, and mailing address to someone living in Florida. To this day I think it was inside job because I rarely used the cards.
This is shocking and beyond sad. Thankfully in this instance the legitimate card holder was not impacted. The banks are allowed to deduct this kind of fraud from their tax bill, perhaps the IRS should stop allowing this? It might just make the issuing bank more vigilant.
Makes no sense. Having 5 or more should redflag the account.
Another reason why I will never bank with Chase Bank. The vendor who wrote the program and someone in the credit card department is behind this and profiting from it along with committing identity theft. A bunch of folks need to go to jail. The victim needs to contact the company that oversees banking regulation and practices. The victim needs to freeze her credit report.
Call this number to activate this card, she calls the number literally. lol
We had someone open a chase account in my husbands name. We were saving to go to Australia so we paid that fraudulent card and demanded it to be closed. While in Australia the card which was not closed was once again used. Although we have proof we were in Australia at the time the card was used and have all the statements we have to pay this card off, Chase Bank is pathetic and was so rude to my husband and even threatened legal action, just disgusting 🤢. My husband is a 100% disabled veteran who fought for this country and Chase bank is treating him like a criminal. People NEVER deal with Chase. We have never had an account with Chase and never will.
Someone has access to her Chase account through email access. Then they’re adding tradelines to their CPN’s.
FACTS
This is why whenever you receive log in info from the bank, for a new account, the very first thing you do is log in and change the log in password and pin number(s)....always....
She called the number that literally says "call this number to activate your card" and wondered how it got activated... Look Tina I'm sure you're a really sweet lady but you're just not that smart, good luck with your new chase account...
Credit card fraud.
@@alexandriamancheck3474 yes that's what's it's called, you are correct.
She said she called the number on the back thinking it was customer service then realized she had activated them.
She panicked ok?
@@dw3403 why are you making excuses for her? We all know what the little sticker says.
My grandfather used to have Chase. He switch in the last 2 years of his life. In those 2 years 5 different people used his card at Nike in New York (we live in California) A jewelry store in Florida, a car dealership in Texas for car parts. The best part? Chase never notified him. Whoever is in charge at chases fraud department needs to have this done to themselves to see how it feels.
Chase has held open my acct for over 2 years... I have NEVER received a bank card or a credit card. They refuse to close the act without an updated driver's license which I can not get because I am too disabled to drive!
Time to hit 7 on your side...
Same thing they did to me and I was so much annoyed….how are you doing?
You could just show them an Id card. And/or passports/passort cards.
@@The_VANtastic_Pack I dont have any other picture ids or passport. I am in a wheelchair now.
wow! that's ridiculous . sorry u have to go thru that, super frustrating
Chase should be sued for $1 Billion dollars 💸 Put the Pain on Them. Scams would end today forevermore
1 billion dollars come one be serious, you must an African American.
@@thegrays3303 lmaooo, wouldent you wanna sue a bank if they potentially could charges you for 100s of fraudulent fees that you are legally bound to and affect you credit score for 10 years. I would say she could get a few hundred thousand since yn it was 70 dam cards they approved withought following company protocol basically going against their contract with the individual
@@cheesedoesgaming6088 Yes, but suing for 1 billion dollars is stupid. hope he was joking.
Yeah they should sue American Express tooo!
Nothing new Chase has always been a scammers paradise. They Employe these people that set up these cells within Chase and all work together. And Chase continues to be in business.
She needs to check her credit report asap
That candy cane tie is everything! I'm not the only one in Christmas!
chase charged me $20 in fees and I couldn't get them to get it off, all because I had less than $300 in my saving account. No matter who I called, they could not give me back $20. Chase is now a bad bank. No longer can you trust them.
They sell trade lines for $600 per person added. Usually people sell trade lines on their own personal accounts.
Yep. Some trade lines I've seen for over 1k+ depending on the older age of card and higher limit. They are only good for short term 2-3 months though. Then you have to pay that fee again per cycle. 😔💳
What's funny is that the ad played by YT was for Chase after this reporting on an obvious security issue with Chase. 🤣
Our company had Chase credit cards but had to get rid of them due to fraudulent charges on many cards even on cards that were never used. It became such a headache we cancelled all accounts.
No one at Chase was like "hey... 70 people were added to the same person🤔."
Nobody called back because they just don't care.
Because Chase is the perpetrator
Because it's an inside job. Whoever did it, knew how to disable the alerts. That's an issue any company faces. There are bad employees.
Its really not that big of a deal. I have 25 employees on my credit card account. Someone hacked her account its pretty simple.
Shame on the bank for not flagging these applications on her account.
I would be moving to another bank. This is crazy how Chase had no systems in place to stop this.
Chase is definitely not good on the fraud department strategy if they had one.Totally ridiculous.😑
She gave someone her sign in by a phishing chase email scammer
How ridiculous adding tons of strangers to someone's account without consent is beyond outrageous !!
OMG glad you posted this!
I am closing my Chase account tomorrow ,l've never trusted them since the day l walked in to open a bank account and didn't like the attitude l got from the queen who helped me
Sure you are lol
That’s for hiring people who are not qualified. Sue Fed rules & regulations. It’s not the company’s fault. This is mandated by law. I feel sorry for a lot of companies that hired unqualified workers.
everytime I try to get a customer service job or something like these people who seem so incompetent,the qualifications and experience seem like an overwhelming list,i don't understand how these people get hired. don't even want to mention Housing is Key or EDD or any other govt employee... i really don't know how they get hired and are so incompetent, again, qualifications seem like alot on job ads
Ahh yes, isn't "affirmative action " wonderful? 60 years of discrimination against qualified people.
Nah, Chase has a responsibility to look for fraud. They should have controls set up and this should have popped up. Any financial institution has to have them. My company does. Chase just drpooed the ball on this one.
This woman must have insanely high credit line…..
Be careful with your insurance agencies as well everyone! As an insurance agent, I have seen sooooo many ppl steal customer’s information & mess their lives up🤦🏾♀️
Omg! She didn’t get alerts?? No emails, nothing????? I went on my bank’s app to check all my alerts. 😅
"“I am sending you out like sheep among wolves. Therefore be as shrewd as snakes and as innocent as doves." Mtw 10:16
Rx-pert this is not the place for that
That’s ridiculous 🤦🏾♀️
Glad this doesn't happen with EDD debit cards.
🤣🤣🤣🤣 nice joke, just like EDD
@@somethingsomething4347 lol 😂
Chase has a new AI software which was introduced to replace humans. Sometimes it artificially inflates your account.
Sometimes, depending on what it had for breakfast...
This is something the Treasury Dept should be investigating
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Did Chase get fined for this insane breach?
This was no breach but a glitch
That’s not a glitch. This is an inside job by an employee
i work in IT, this lady most likely has some kind of malware on her computer.
she needs to get new credentials to all her accounts from email accounts to her TV guide subscription...
Since you work in IT, maybe you can suggest to Chase they might have some sort of malware in their system. No way they shouldn't have caught that. I work in insurance and we deal with lots of accounts and volume too. What happened to that woman was Chase dropping the ball.
@@blobmonster9494 i think the malware is on her computer and not with chase systems.
@@blobmonster9494 it's either she has malware, they tricked her through social engineering and she gave the criminals the login info, or she reused password on another site and the criminals used that stolen password.
very slim chance it was from chase.
more likely she got an email and clicked on something that compromised her computer...
@@akui88 Even if the malware was on her computer, Chase should have noticed what was going on. There are controls set up for fraud, or there should be. We have them because you can get the state onto you real quick. This really makes me wonder about Chase.
Valid point. People just click any link and open any email. We must be as vigilant with our finances and logins as we want these companies to be. Stop blaming everyone else and take responsibility and ownership for your part in the play as well.
All scammers who get caught should face a mandatory 5-10 year jail sentence.
Some credit repair companies used to sell authorized user tradelines where the person buying it knew they weren't getting a card but would have a positive tradeline. Perhaps stuff like this is how the companies get these tradelines in the 1st place?
Chase is chit. Do not do business with it.
That is scary. Been their customer 25 years, not one day’s problem.
The people who do the real work in banks are underpaid, taken for granted, and bu;llied by management. Revenge?
Wow!!! This is horrible and scary.
Incompetence
@FBI
It’s safer to bury you cash in the backyard
I'm fittin to get busy on it right now !
Or hide it in your walls of your home
sounds like someone needed to make their monthly goals by resorting shortcuts
Why isn't the Bank's compliance department looking into this matter.
She looks scary
Make a beautiful pop art poster with the 70 cards and sell it for $10,000.
They are deactivated anyway.
You mean create an NFT and sell it?
"For flexibility" lol this is more flexible than a slinky made out of banana peels.
This happened to me with chase and with actual bank accounts. I just got a stack of bank notices to accounts I had not opened. I asked them how these accounts were opened without an ID and I was told they did not know.
Scary. Some credit reports charge to block your credit too.
Someone made 4 Venmo transactions for $100 each. I’ve never used Venmo before and my bank didn’t flag it? Or $900 in a liquor store while we were at Disneyland. But a $50 charge at Walmart was rejected for being suspicious.
It’s there a max of like 5 authorized users for accounts?
Those are authorized users and most banks allow this so it’s not a red flag. 70 people using the cards would be worthless account in less than 30 days, it’s a function used by parents or businesses to give children or employees access to credit to build or rebuild theirs. You don’t give the person the card, so they can’t spend anything…but they now have an active account with chase allowing them a nice sized credit increase/history. Whoever did this was more than likely not giving the cards out to be used but selling the option to boost a persons credit by way of an authorized user which sells for sometimes $800 each user. Problem is the true account holder did not authorize it and had had no knowledge of it.
Same problem here in the Philippines! It is scary in unsercured system of those banks.
Thank God they had the policy of mailing the additional cards to the card holder's address, or this could have been a huge disaster.
That's crazy what kind of credit limit did she have that they even allowed 70 accounts to be added period .
I will never have another Chase account. Time after time there were fraudulent purchases on my account, even after a new card was issued & the previous card canceled. The last time I spoke with a Chase rep. I told him I think the problem is WITHIN Chase.
That's just insane