World class employee experience + world class customer experience = world class results. Empathy in collections isn't an oxymoron, it's fundamentally human and allows the conversation to continue. Remember, a collection call is a conversation between two people first.
Aside from hard skills, soft skills such as persistence, being emphatic, friendly, and considerate will help you create meaningful connection with debtors while waiting for them to pay their dues. If things come to worst, you have no choice but to find them and do necessary actions to retrieve what they owe you or the company you represent.
🤣Love how at 5:50 he says people have to be able to talk without using the word "umm" more than 3 times. Very next question, dark haired girl says "umm" FOUR times trying to get her question out! 😂
World class employee experience + world class customer experience = world class results. Empathy in collections isn't an oxymoron, it's fundamentally human and allows the conversation to continue. Remember, a collection call is a conversation between two people first.
he just said um and like in the same 30 second window :)
He did!!!
I do first party but this guy sounds good. Respect the person you are calling. You are there to help.
Aside from hard skills, soft skills such as persistence, being emphatic, friendly, and considerate will help you create meaningful connection with debtors while waiting for them to pay their dues. If things come to worst, you have no choice but to find them and do necessary actions to retrieve what they owe you or the company you represent.
🤣Love how at 5:50 he says people have to be able to talk without using the word "umm" more than 3 times. Very next question, dark haired girl says "umm" FOUR times trying to get her question out! 😂
This dude said you cannot say “umm” and “like” and literally said it himself on the NEXT sentence
The sheriff is not going to come to your door, unless you’re a collection law firm.
ahhhmmmm.. and like?...actually the man uttered a LOT of ahmms and likes..hahaha
you had 32 people in how long? where are you hiring to get that many people in? i would rather know that..
He said you can’t teach computer skills?!
the guy is a moron
you cant build that up? seriously? this guy sucks.
31 ppl lol
wait- do yall tell people "we dont want to put this debt on your credit report"?