there are two batteries one is in the back part you get to it from unscrewing the spring and the other one is the one he showed use here is a video to help it helped me a lot ( it is a link) ruclips.net/video/4UinUP_XHo0/видео.html
I've tried all these, but touching the screen does nothing. Battery shows 94%, paired the tablet and pen several times. The tablet doesn't seem to recognize tip. But I can double click the top/eraser end button and the tablet screenshot clips just as I set it up to do in the beginning. Pen is a week old and have used it a few times. Suddenly nothing.
@@saraha340 Thats how mine worked again: connect to bluetooth, then add bluetooth or other device then click on the thing at the top. After that hold the thing on your pen so the green blinking goes on and then click ready at bottom right. After that refresh your laptop. Thats how mine worked again I hope that it maybe helps you!
I'm experiencing the same problem as most other users in the comments. The top buttons work on my pen but the other buttons and the actual tip do not. For some reason I can't access the links you have given so I was hoping I could get more direct help here. What I also don't get is the fact that this problem has happened to so many people surely you must have had an actual fix to this problem with a forum specially for it or an updated pen that doesn't experience this.
To all of you out there, who is having a situation similar to mine, the bluetooth recognizes and connects the pen, the action button opening the apps however the pen keeps not inking even after all the updates, using troubleshooting kit and reinstalling the drives, check the three metallic terminals in the plastic part (when you open to change the battery). In my case, one of them got stuck inside the body avoiding the contact. I just pulled it out (with the finger) and once the contact occurred, the pen started to ink nicely again. ;) I hope it helps.
Nice! Good job on the tip. 👍 We're glad you were able to figure it out. We'll take note of your findings, and we'll use it if others experienced difficulties with the pen. Thank you for updating us. All the best. 🙂
Yo Thank you so much it was just a contact problem. I hope many more people see this comment as it really solved the issue for me after everything else failed.
To all of you out there, struggling with the same issue as i did, Bluetooth was connected, Big button and eraser were still working, just the screen was not reacting to the actions of the pen, writing and scrolling impossible. I tried everything possible i even reseted my Surface. Nothing worked. But then i accidentely threw my pen on the flor like it was a really loud clap when it hit the ground. Suddenly my pen worked again, i couldnt believe it. I do not recommend to just throw your surface pen on the ground but for my case it worked.
I've done everything mentioned in the video. I've disconnected the pen multiple times, have restarted my Surface Book multiple times as well and nothing works. The pen doesn't write but the buttons do work and the eraser as well. I can touch the screen with my fingers and it works fine too. Do I have to change the tip?
Hello! Thank you for sharing your concern to us. Apologies for the late response. We understand that you have been having problems with your Surface Pen and done what was suggested above. It seems that you are having trouble using it as it does not write, the buttons work along with the eraser, touchscreen with your fingers works fine. We'll do the best we can to help and provide the necessary information for this concern. We suggest to try the troubleshooting steps we have here as it might help the system recognize your accessory: Troubleshoot Surface Pro Pen (you may check the provided screenshot for the exact topic for troubleshooting steps): msft.it/6053VBdaJ. Fix common Surface problems using the Surface Diagnostic Toolkit: msft.it/6054VBdaK. Let us know how it goes. -Maraiah
We appreciate the response and efforts for this. Apologies for the late response. Since the link we have provided with the steps did not work, we suggest to contact our support for more assistance as we may have missed any other troubleshooting steps you might need. How to contact support: 1.) Go to this link: support.microsoft.com/en-us/contact/virtual-agent/?flowId=smc-contactus&partnerId=smc&referrer=www.bing.com. 2.) On select your product, choose "Surface". 3.) On select your issue, choose "Accessories". 4.) Afterwards, you will be asked to choose an option either "Call me back" or "Chat" with the estimated waiting time. Or you may try our Global number: support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers. You may also try this: docs.microsoft.com/en-us/surface/contact-surface-support?tabs=phone. Please make sure to sign in to the Microsoft account upon contacting through chat for fast transaction and verification. They have the tools that may help us more on your concern and may have other options that we don’t have. Provide us any updates. -Maraiah
Hello! Hope you're doing well. You have recently contacted us that your Surface pen is not working and had done everything suggested from the video provided. We would like to confirm if everything has been sorted as we have not been able to get any updates from you. We want to be sure that we give the best customer service to our valued customers like you. If you have any other concerns, as always - we are constantly here for you! We'd love to hear from you! Please share your experience with the Social Media Team by clicking here: msft.it/6056V81K4 Thank you!
I just bought my 3rd pen a month ago after the last one stopped working, and now the brand new pen doesn't work either. So far I've tried re-pairing the pen, resetting the pen, rebooting, hard rebooting, reinstalled Windows 10, replaced tip, replaced battery, disabled/enabled drivers (Bluetooth-Surface Pen, Firmware-Surface Pro Touch Controller Firmware, Human Interface Devices-HID-compliant pen, HID-compliant touch screen, Surface Pen Settings), ran all Windows updates & ran the diagnostic toolkit. After trying all of these fixes none of my 3 pens will work, except for the back eraser. I used to love using the surface, but now I can't use it at all for work anymore without a working pen, and I don't want to have to keep buying new ones! Is there anything else I might be missing that I'm not trying? I've been searching for solutions everyone and nothing works. I'm using a Surface Pro 3 and other bluetooth devices work just fine.
Hey Adam. Were you able to contact our Support? Please let us know if you have any other concerns. By the way, we'd like to know your experience with the Social Media Team by clicking here: msft.social/PZDgvD
did the same, then i contacted them and they told me to switch the battery, and called it a day. They told me that I had to buy a new one...getting more dissatisfied with Microsoft every interaction.
Check the metallic parts inside the pen when you open the little cap. I spent a full five hours on the issue, even reinstalled windows 10 on my laptop, turns out, one of the metallic parts had a contact issue i just pressed on it with my finger and done. Works perfect now...
I have the third model, the newest one. Does the pen's tip work without battery? How many batteries exactly are in it? If more than one, how can I change a second, hidden one and not only that one AAAA? My Pen does not work and blink, the AAAA battery is new and fine. I can't imagine that I need a battery in order for the tip to work. I need to know if I only need to replace a second hidden battery, the tip or the whole pen.
New right out of the box! Did everything the instructions said to do, watched your videos on HOW to connect it. Watched them HOW to fix it. Nothing works! I've been trying for weeks now and there's been nothing but wasted time. Thanks Microsoft.
Good day, We're here to assist you and our apologies if we're not able to respond on time. It appears that you're also having an issue with Surface Pen, and we do appreciate your effort for trying all the steps in order to fix the issue. For us to determine the right recommendation, please provide the following information: * When and where did you purchase your Surface Pen? * Which Surface Pen are you using? Here's how you can identify: msft.it/6058ZUAAi. We'll keep an eye out for your response.
Hi, there. Checking back with you. May we know if you 're still having issues using your Surface Pen? If yes, kindly provide us the details we previously asked for us to further check and look for options that may help fix your issue. Don’t hesitate to contact us back if you need further help, we’re just here on standby. Stay healthy and be safe.
Hey, i recently purchased an Surface 2 go laptop and the newest surface pencil you showed in the video. Somehow i can connect the pencil but it doesnt ink. I thought the problem was the pencil but i think it is not since it wrote on the surface pro of my friend whitout even connecting it with the Bluetooth of her device. I hope you will respond soon since i really need to be able to use the pencil for school purposes.
Good day, Talya! We've seen your comment, and we'd love to help you out on this issue with your surface pen. Here's a link we can share that contains the steps that you can try since it won't ink. Let us know if this works for you. : msft.it/60569Xj6s
Hi, Talya. We hope you're doing great. Previously, provided you an article with some steps to troubleshoot your Surface Pen. We haven't heard back from you, so we're sending this follow-up message to check how's everything going. Do you still have this issue? We sincerely hope you get back to us, so we can utilize all our available resources in helping you if you still have questions or need further assistance.
Hello again! We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out. If you need any further help, feel free to write again. msft.it/60029kU9E Thank you for your time, and we hope that you have a great day!
I have the third model (with no clip), connected to my Surface Go 2. It worked fine for a few months but since yesterday it's not writing anymore. I tried to replace the battery, I deconnected and reconnected to Bluetooth, I installed all Windows Updates, but it's still not working. It works fine when I'm writing with my fingers though. I can also click the shortcut button and it does what it's supposed to. I also tried on different apps (OneNote, Paint, Sticky Notes), still not working. It's as if the pen was connected but the tip wasn't detected, which is weird considering there's no damage to the tip either.
Hi, Sacha! Thank you for reaching out to us regarding your Surface Pen. We understand that it stopped working, and we appreciate the efforts you've shown in addressing the issue. Allow us to ask for the following information for us to assist you better: 1. Have you registered the device under your Microsoft account? 2. Did you initiate a service order already for replacement? We'll be on the lookout for your response.
@@MicrosoftCustomerSupport Thank you for the quick reply! Yes, the device is registered under my Microsoft account. I hoped there would be a miracle solution before asking for replacement😄 Thankfully it's still under warranty, so I'll ask a replacement tomorrow
Thank you for informing us. We appreciate your patience and understanding for this matter. If you need further assistance, please don't hesitate to message us. We'll be more than happy to assist you.
Hello, Sacha! We hope you’re doing good today. We just want to make a follow-up as we aim to help in resolving your case. Recently you’ve contacted us because you need help with your Surface Pen, you've mentioned that it stopped working. In line with this we’ve asked questions to isolate your concern. However, you've informed us that you'll ask for the replacement of the Surface pen and will update us with the results. If you need further assistance, please don't hesitate to message us. Thank you for reaching Social Media Support. Have a great day!
Hi Mollie. We're here for you. In regards with your concern, we suggest that you follow the steps on this link: msft.social/KaTL1j If the issue still persists, we suggest that you contact Answer Desk for further assistance through this link: msft.social/qxOuoU
@@MicrosoftCustomerSupport hi my surface pen for surface pro 4 isnt working. battery is fine, top button is fine. just the tip isnt working. purchased 1 month ago!
@@deniseabellera3813 I had the exact same problem. Search "check for updates" in the search bar on the bottom left-hand corner of the screen, click "Check for Updates," and download the update if it says that your device is not up to date. It began to work again after I did this.
Hi! Your message caught our attention and would like to check if we can help. Are you having problems with your Surface Pen? Let us know more info if you do for us to assist you further. We look forward to your response. -Maraiah
Hi Brian. How’s it going? We haven’t heard from you since. We hope that you’re doing well. We asked if you needed help with your Surface Pen. We assume that your issue has been resolved since we haven't heard any updates from you. In any case that the issue still occurs, please contact us back for more info. We want to be sure that we give the best customer service to our valued customers like you. You have a good day, stay safe and take care. 😊 -Maraiah
I've been having a lot of issues with my Surface Pro 4. I'm not sure if it's the company I bought it from (Amazon) or if it's the system itself, but I know that I'm not alone in this. Late December, I had bought my product and was very happy with how it worked. It functioned normally and did everything I wanted/needed it to do. About a week or two after though, the pen stopped writing. I could use the top button just fine, it was connected, had perfect battery and a perfect pen nib, but it stopped responding to brush strokes. My touch screen worked fine still, it was the pen. I tried everything I could, everything Microsoft suggested and everything other people suggested. It still didn't work. I sent it back to Amazon and bought another one, convinced that it was just defective. I received this one two weeks ago and for those two weeks, it worked perfectly. And then fourteen days later it stopped working, just the same as last time. I'm close to giving up on this product, I've had to return and repurchase three Surface Pros now. I'd really like to have it work again because when it does work, it's a fantastic machine that does everything I need. I've been through two different Surface Pro 4s now and two different pens. It's not a problem with the pen, it's not a problem with the machine. What and where is the issue? After a bit more researching, the Surface Pro 5s and up don't have this issue, it's just a Surface Pro 4 issue. Why is this happening and why are so many people experiencing the same problem with no apparent solution? It's happened twice to me now with two different machines. I've been on and off with support lines and I'm growing desperate and frustrated. I'm not returning this thing for the third time. Has ANYONE found a solution for this thing that doesn't involve returning it? I know this video is old, but this is just in desperate hope that I can get some help before I give up on this brand.
Hi, Moomle. We understand your frustration with the Surface Pro 4 devices, and we're more that willing to help you out. Just to clarify, when you attempt to write with your pen on your Surface device, even though it is confirmed paired to the Surface device and other features like app launching work, it will not draw? We look forward to your response. Have wonderful weekend.
@@MicrosoftCustomerSupport Yes, it will not draw or write, even when clearly connected to the device. But it appears that everything else works just fine, the pen just won't write. Thank you guys so much for responding so quickly, I was expecting it would take a few days or so. Your hard work is very much appreciated.
We truly appreciate your patience and cooperation, Moomle. Just to confirm, does the issue happen in OneNote, Sticky Notes, or Fresh Paint to test if the pen works by inking, writing, or erasing? If yes, we suggest running the Surface Diagnostic Toolkit: msft.it/6054Tb3DA to fix known issues with the Surface devices. Alternatively, you can contact our Surface Support Team for in-depth assistance. Kindly follow the steps below: 1. Go to this page: msft.it/6055Tb3D7. 2. Click Contact Support. 3. Type your concern. e.g. Activation. 4. Select Surface > System Performance. Please take note of the Service Request number for your future reference. Let us know how it goes and have a wonderful day. - Mar
Thank you! Good day, Moomle. Hope you’re doing fine while reading this message. Recently, we’ve talked about your Surface Pro with Surface Pen issue. We hope that everything is working fine after running the Surface Diagnostic Toolkit. As an alternative, you can contact our Surface Support Team for in-depth assistance. Kindly follow the steps below: 1. Go to this page: msft.it/6054TbpDp. 2. Click Contact Support. 3. Type your concern. e.g. Activation. 4. Select Surface > System Performance. Please take note of the Service Request number for your future reference. if it's not too much for you, please share your experience with the Social Media Team by clicking here: msft.it/6055TbpDV. Moreover, for future support, please check out our Customer Support RUclips channel msft.it/6056TbpDn. Wishing you a wonderful day.
The pen I have is the first one you mentioned (0:17) with the two buttons near the tip. I wasn't sure if the battery was dead or not since the light wasn't blinking at all, so I changed the battery but it still doesn't seem to work :/
Our apologies for the late response, Sol. We understand that your Surface Pen is not working, despite charging it. We know how important a Surface Pen is for daily use. We appreciate your efforts to change the battery of your Surface Pen, and we'll do our best to help you out. Since you've already changed the battery of your Surface Pen, and the light still doesn't turn on, your pen may need to be replaced. Have you already tried requesting a replacement through: msft.it/6058jyhB8? Looking forward to your reply.
Hello, Sol! We hope you’re doing good today. We just want to make a follow-up as we aim to help in resolving your case. Recently you’ve contacted us because you need help with your Surface Pen, you've mentioned that the light was not blinking. You've informed us that you've tried to troubleshoot the issue by replacing the batteries of the pen however it did not work. In line with this we’ve asked if you were able to try requesting for a replacement. Please provide the information needed in order for us to assist you further. Thank you for reaching Social Media Support. Have a great day!
@@MicrosoftCustomerSupport its basically two separate devices, right? Like I wouldn't even need to keep the top bit attached. I felt that maybe the battery wasn't the problem and maybe the batteries for the top bit of the pen were dead? I am going to buy some new batteries for it. If it still doesn't work I may need to buy a new one. Thanks for checking in!
Hello again, Sol! How’s it going? We’re sending this message to make sure no customer is left behind. Going back to your concern, may we know what happens when trying new batteries? Are you still having issues? Feel free to comment down below if you still need help or need assistance for the replacement/repair process of Microsoft Surface devices. You have a great day!
I've tried everything and still the tip is not responding. Clicking does respond but drawing and touch with the tip does nothing. I think the battery had run down on the pen. When I replaced the battery the tip never came back. I've removed and restored the pen in the bluetooth settings several times. Tried a hard reboot of the computer (which worked for some online) but still did not work.
Thank you for bringing this up, Constance. We would like to know which Surface pen are you using? To know more about the different kinds of Surface pen, check it here: msft.social/ed7AAA. By the way, can you tell us the Surface model that you're using? Also, make sure that your Surface is up to date. Let us know so we can help you further.
Thanks for the update. You may try to troubleshoot this issue by following the steps here on this link: msft.social/Ge7Vb4. Let us know how it turns out.
You must have updated windows to not let people use pens anymore because nothing gets the damn thing to write on screen. We even bought a whole new pen thinking the old one was just broke.
Hello. We’d appreciate it if you could rate the experience you received from us in here: msft.social/sEd6Yb. Moreover, for future support, please check out our Customer Support RUclips channel msft.social/hTJql4. Thank you!
My battery kept showing good percentage, I updated all the requirements, I uninstalled and installed. The back eraser would work but the contact wouldn’t work with the screen. UNTIL I literally slammed my pen on the ground I swear to god then it started working wtf, I had to slam it like 3 times
Hello, Mohsen. We know that you're unable to use your Surface Pen, and we're here to help you out. There are reasons why Surface Pen stopped working such as outdated driver or the Pen itself is defective. We appreciate your effort that you spent trying to resolve your Surface Pen issue. If the issue persists even after trying all the steps provided on this article: msft.it/6052TZN0Y, we can try the options below: A. Create a new user account and test to determine if it's not settings related. To do so, please refer to this link: msft.it/6051TZxbx. B. Test in clean boot. This is to isolate a performance problem. To perform this steps, you can check it here: msft.it/6052TZxbI. C. Use in Safe Mode. To determine if there are apps or programs that are causing the issue. To do so, please check the steps on this link: msft.it/6053TZxbL. Let us know the outcome.
@@MicrosoftCustomerSupport I wiped the lap top, erased everything and re-started the whole system. it works now, but still sucks that i had to do all of that
We appreciate the update. We're glad to know that everything working fine on your end now. We understand how you feel when you have to go through that process. We'd appreciate if you can share your experience through the Feedback Hub on your Windows 10 device so our developers will be notified. Click here for more information about Feedback Hub: msft.it/6056TZhkn. Your opinion is important and, we’d love to hear from you on how we Support you in Social Media. Click this link to rate our service: msft.it/6057TZhkX.
Hi there, Jeremy! Checking back with you as we want to make sure that we addressed your queries. Please let us know your Surface Pen version, so we can provide appropriate information. Thank you.
If you have a Surface Laptop and your pen's buttons still work but the tip doesn't, in device manager in windows, uninstall the "intel precise touch device" under "human interface devices" and then reboot. According to the MS store tech, it resets the config for both the touchpad and the pen. This was the only thing that fixed the pen input on my device.
I have ENVY all in one so I buy bamboo ink was working but only opens a onenotes and other programs that I selected like sketbook but doesn't write so I decide to buy another pen and I buy surface pen and does the same thing as bamboo pen does. Question does ENVY works with sufacepen?
What if the AAAA battery is full, place right, but the light are not on? (The pen used to work in the past)(window are up to date also. Is there any chance that my pen are broken?)
Hello. Thank you for reaching out to us. Please check this article: msft.social/xvDwCh on how to troubleshoot Microsoft Surface Pen. Hope it helps. -Marvs.
Hello. We want to ensure that everything is good on your end. If you need more help, feel free to send us a message, or you can contact our Microsoft Support Team here: msft.social/DgDmCT. Lastly, please let us know how we can improve our Social Media Support here: msft.social/zt3ASO. Thank you! -Marvs.
Hello, this surface pen does work for non surface tablet like other brand of external touchscreen monitor but the source of display and power from window laptop?
Hi, Jerry. Thanks for commenting, and we’re here to assist you. If you’re asking if Surface Pen will work with other Windows devices, the answer is yes. Your Surface Pen might be compatible with Windows 10/11 PCs and other devices that support Microsoft Pen Protocol (MPP) and not just Surface devices. When using other devices, your pen and inking experience will vary slightly based on your PC or device manufacturer and the Surface Pen you use with it. We hope this information helps.
Hi! How's it going? We just wanted to check in to know if you still need our help. We aim to ensure that you'll be assisted immediately regarding your concern. Please don't hesitate to get in touch with us as soon as it's convenient for you if you require any more help. We are constantly here for you.
Hello again! We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out. If you need any further help, feel free to write again. msft.it/60089Je3O Thank you for your time, and we hope that you have a great day!
1 black pen work and 1 white pen dosen't write, but buttons still works. I swapped the tip for both pens and only the black on still works. Tried resetting it multiple times but to no avail, even updated drives.. Hope you can help me out
My Surface Pen V4 is jittering around when I write with my hand touching the display. I am using the Surface Go with the newest Surface Pen. Is there something I can do or is my Pen or my survice broken? Thanks!
Hi there. Thanks for reaching out. When did you start experiencing the issue? What troubleshooting steps have you done so far? You may try to follow the suggested steps here on how to troubleshoot your Surface Pen: msft.social/DUip15. Update us on the result.
Hello. How’s it going? Is everything good on your end? Please let us know so we could help you. By the way, we'd love to hear from you! Please share your experience with the Social Media Team by clicking here: msft.social/QQ7UZN Moreover, for future support, please check out our Customer Support RUclips channel msft.social/PawZ6e. Thank you!
What- the battery needs to be replaced? I've an old surface pen for 7 years. I think it was from 2012-2013 model and it worked fine all the years and no battery needed .-. and I dunno about the Bluetooth connection but it didn't bothered .-.
Hi there! We'd like to help get this sorted out. Before providing you with anything else, we would like to ask some questions in order to isolate your concern. May we know when did it start to happen? Have you made any changes to your device prior to the issue? -Gemzon
Microsoft Customer Support It started on the 24th, I believe, but I got the computer and stylus on the 20th. I don’t see how/why it would stop working so soon and so sudden.
Thank you for getting back to us. You can try contacting our Support using the phone number for your country/region here: msft.social/lkMXXe. Let us know if this helps. -Marvs
Happy New Year! Were we able to answer all your questions. Let us know your thoughts by sharing your Social Media experience through this survey: msft.social/h1NH8H Thank you!
My pen doesn't do anything! I press the button and it flashes the way it's supposed to, it opens notes like it's supposed to, but the screen just doesn't recognize it's activity at all! I've tried everything, resetting my device, disconnecting and reconnecting it, I've even performed the diagnostics test and I still get nothing. Help me please!!!
Hi Kourtney! We're here to help. Before providing you with anything else, we would like to ask some questions to isolate your concern. Could you confirm if you tried all the troubleshooting steps listed in this article: msft.social/RR5mgi? What device are you using? What diagnostic test are you referring to? We'll be waiting for your response.
@@MicrosoftCustomerSupport Thank you so much for responding! I have tried all the troubleshooting steps: The LED blinks more than three times, I've restarted my Pro 6 maybe four or five times, the battery is at 83%, and I disconnected and reconnected the pen in bluetooth. None of these have worked. I tried the Diagnostics Toolkit test from the troubleshoot menu.
We appreciate all your efforts in resolving your concern. Since it still gives the same result, it would be best to send your Surface pen for service through this link: msft.social/1djNSd. Kindly sign in with your Microsoft account and select the device or register a new device. Once you select a registered device, you'll see replacement offers based on your warranty status and eligibility for exchange. We'll be here if you need additional assistance.
If that's the case, we strongly suggest contacting our Microsoft Support team through the phone number on this link: msft.social/N0waiP. Just look for your country/region below. Please note that they have additional tools and resources to help us out further. After that, kindly secure a Service Request number from them for future reference of your case. Keep us in the loop.
I tried all these solutions, updated the computer, changed the tip, changed the battery, but the pen itself is not lighting up/turning on! Should I try to get it fixed or buy a new one?
Thank you for bringing this to our attention, Yazlin. We have received your concern about your Surface pen is not working even after trying troubleshooting steps like updating your device and following the tips. We understand that you are worried since the pen is not properly working. Allow me to assist you. 1. Have you tried to contact the store where you purchase the pen? 2. When was the issue started. Let me know how it goes.
Hello, Yazlin. We hope you’re doing good today. We just want to make a follow-up as we aim to help in resolving your case. This is in line with your query about your Surface Pen that’s not working or turning on even after trying some troubleshooting steps. We’ve asked some questions to further isolate your concern and if you still need assistance, don’t hesitate to send us a message with the following information that we need. Thank you for reaching Social Media Support. Have a great day!
Wow! We're so happy to hear about this. We sincerely appreciate your taking the time to get back to us and update us on this development. If you need further assistance, we're just here for you. Thank you and have a great day! 😊
Hello, replaced the screen of my surface 5 pro 1796 with another of the same P / N, it was working very well for a whole day, after a win10 update, coincidentally the touch no longer works. I restored Windows as factory, I also tried booting in UEFI mode and the touch no longer works, it is inoperative. I have my doubts: 1- When did Windows also update the firmware of the touch control board, is the firmware incompatible? 2- When the touch is connected or disconnected, the screen always works ok. 3- I have installed two screens and the same thing happens, after Windows is updated, the touch no longer works.
Hi there. Let's get this sorted. We understand that you encounter a problem with touch feature in your Surface Pro 5. We need to gather more details in order to isolate this issue. Please provide the following information: * When and where did you purchase your device? * Have you made any changes in your device prior to this issue such as installing an update? * What troubleshooting steps have you tried so far? This is to avoid doing the same workaround. We'll wait for your response.
@@MicrosoftCustomerSupport * The equipment is no longer under warranty, buy it in Spain. * I replaced the screen with a new one. * the touch screen is inoperative after updating windows. * I have restored windows as factory and the touch screen does not work.
Hello again! We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out. If you need any further help, feel free to write again. msft.it/6004jY53o Thank you for your time, and we hope that you have a great day!
My pen’a eraser is working but it is not writing, I have replaced the battery and it the light lit up which I think is good but still no writing. I also paired it and connected but it still doesn’t work. What should I do? This is already my 2nd pen I’ve had.
Hi there, Emma. We're here to assist. Which Surface Pen are you using? Here's how to determine which pen you're using: msft.social/R1jurr. You can try the steps provided here: msft.social/2xxqlR to troubleshoot your Surface Pen under "Pen will not ink" sub-category. It may also help force restarting your Surface to refresh the touch functionality and test in on a known good app (e.g. Sketchpad via Windows Ink Workspace). -Tim
Hello, Emma. We’d like to do a follow-up on your concern. Do you still need any assistance? We’d appreciate it if you could rate the experience you received from the social media team here: msft.social/xAcqWX. Moreover, for future support, please check out our Customer Support RUclips channel: msft.social/h5ES2J. Thank you. -Jiro
Si tu surface pen no detecta la punta pero el boton trasero si funciona esta es la solucion: Busca: "Administrador de dispositivos" allí clic en "Dispositivos de interfaz de usuario (HID)" luego en "Intel(R) Precise Touch Device" y en la pestaña "Controlador" lo deshabilitas y con el raton lo vuelves a habilitar. Y listo!
I have a surface book 2. My pen tip stopped working a few months ago, but the eraser button still works and writes. I've replaced the battery, replaced the actual tip itself, and uninstalled/reinstalled all the surface pen drivers, however, the pen tip still doesn't work, but the eraser does. I don't live especially close to a Microsoft Store, and want to verify this is a pen issue, and not a surface book 2 issue before I commit to purchasing a new pen... Any ideas would be very much appreciated.
Hi there! Thank you for reaching out to us. We understand that your Surface Pen stopped working. This issue may occur due to a broken pen tip, a corrupted pen driver or an issue with your device touch screen. Since you've already replaced the battery, replaced the pen tip, and reinstalled the surface pen drivers to no avail, then we suggest that you reinstall the touch screen driver. On how to do this, please follow these steps: 1. In the search box on the taskbar, type device manager, and then select Device Manager in the results. Expand the Human Interface Devices category. 2. Right-click Intel(R) Precise Touch Device, select Uninstall device, and then, in the Uninstall Device dialog box, select Uninstall. 3. Right-click HID-compliant touch screen, select Uninstall device, and then, in the Uninstall Device dialog box, select Uninstall. If you see two HID-compliant touchscreen drivers, right-click the first, select Uninstall device, select Uninstall, and then repeat the process for the second driver. 4. From the Action menu, select Scan for hardware changes. You may also need to restart your Surface. It will automatically download and install the touchscreen driver when connected to the internet. To learn more about troubleshooting your Surface Pen, please check out this page: msft.it/6057TdeOc Let us know how it goes.
Hello! Just checking back with you. You've recently reached out to us because your Surface Pen has stopped working. Since you've already replaced the battery, the pen tip, and reinstalled the surface pen drivers, we've advised you to reinstall the touch screen driver. In addition, we've provided you a link on how to troubleshoot Surface Pen issues. For your reference, here the link: msft.it/6057TdWU1. By the way, we'd love to hear from you! Please share your experience with the Social Media Team by clicking here: msft.it/6058TdWUG. Moreover, for future support, please check out our Customer Support RUclips channel msft.it/6059TdWUH. Thank you!
Hi Microsoft, I just bought the newest pen for my HP Envy x360 with Windows 10. I paired the pen and it shows that it has 100% battery. I have done every single trouble shoot option, but maybe I'm missing something? battery 100 I have unpaired and repaired Windows is Up to Date Touch screen works with finger Surface Pen Driver says it's up to date and working Anything else I can try? I did the trouble shoot you've been linking
Hi, My wacom pen tab is not working in PowerPoint 2016, whereas it works in excel, Word, one note and in other app. even in slideshow in PowerPoint, but not in PowerPoint. plz suggest me the solution.
In my case pen's main button (the one that should open apps) is still not working, no matter how many times I reset connection. Is there a way to bring this feature back? It worked at the beginning...
I've hardly ever used my surface pro pen and after finally deciding to get a drawing app it stops working! The light won't even turn on. I've replaced the battery and still nothing :(
Hi there. We're here to assist. Are you using the Newest Surface Pen with no clip, Surface Pen with single long button, or the Surface Pen with two buttons on the side? If changing the AAAA battery didn't work, it may be best that you contact our Microsoft Support for more in-depth troubleshooting. Click here: msft.social/VtwTmR. -Tim
We're hoping that everything's good on your end now. Should you still need our assistance, don't hesitate to contact us back. If you have time, please tell us your experience with our Social Media Support. Rate us here: msft.social/xaGp1k. Have a great day!
Hi there! Thanks for reaching out. Unlike the Surface Pro 3 Pen which uses AAAA battery and 2 #319 coin cell batteries, the Surface Pro 4 Pen only uses a single AAAA battery. Let us know if you have other Microsoft related concerns.
Awesome! If you also have Surface Pro 3 Pen, then that #319 coin cell batteries you'll be getting would be very useful. If you have any other questions or concerns, feel free to share them with us here. 😉
Hello! We want to ensure that you receive the best support needed. Feel free to message us back if you need further assistance. We’d also love to hear about your experience with our Microsoft Customer support here: msft.social/ZSJbrr. Thank you for your time!
Did evrything this video said, heck i even tried buying new tips for the pen but nothing. It wasn't until i read more complaints and people saying it worked after slamming it that I was finally successful. So all it took was a nice slam against my counter for it to work. Thanks microsoft :)
Hello~ I have just gotten my new Surface Pen (The latest) and I haven't been using it for I think a month. I have tried all these steps but it still would not work.
@@MicrosoftCustomerSupport Oh! I have looked through other comments and went to the links~ I figured that resetting the Surface would work it out! Thankyou for offering!
i have the exact same problem i stopped using it for a while and now i can't get it to work at all. i have replaced the batteries, disconnected my pen from my computer multiple times, done all the relevant updates, been on multiple links and it STILL DOESN'T WORK. do u know how to fix this?
My pens one note purple button is working but the tip and the buttons on top of it aren’t. I’ve tried to reconnect the pen, replace the battery and surface diagnostic toolkit but NOTHINGS working Please help
Hi there, Tayyibah. If the basic troubleshooting steps don't work, you may need to replace your Surface Pen. To request a replacement Surface Pen, go to Device service and repair here: msft.social/Pnvvc4. Sign in with your Microsoft account and select the device or register a new device. Once you select a registered device, you'll see replacement offers based on your warranty status and eligibility for exchange.
Hello. Were you able to resolve your pen issue? Feel free to let us know. By the way, if you have time, we'd like to your thoughts about our Social Media team. Please share it here: msft.social/KMSU6n. Thank you and have a good one.
All options don't work. I tried re-connectingt the pen, refreshed the driver, reinstalled window. The button at the back does work, but not the tip. 1,5 Years old. I switched to windows because I wanted to show other graphic recorders that life beyond an i pad excists. I failed.
My pen was purchased a few weeks ago, and I had kept it in good conditions and replaced batteries. However, yesterday it started to flash a green light , I searched and followed instructions but nothing worked. My top button still works and opens a sticky note looking screen but my stylist tip doesn't work...
My device is a surface book that I had got on Christmas day two years ago.The pen that came in the original packaging had got the tip broken. So for a while I didn't use the pen, but I eventually went to Best Buy and purchased a new pen. I followed the steps to setting it up and for a few days it had worked perfectly fine but one day it stopped working.
If it is broken or worn out, you can get a pen tip kit at a Microsoft Store or online. Pen tip kits are different for each pen; make sure you get a kit that matches your Surface Pen model. Here's the link: msft.social/VCSgl2 Or you can go to the retailer from where you purchased your Surface Pen.
OK great. Thanks for telling me how to replace the battery. What do I do when the light is blinking orange, even with several new batteries, and won't enter bluetooth pairing mode?
Glad that you've reached out to us, Mark. We understand that you're having trouble with your Surface Pen. Which model is it? Also, does the LED light blinks continuously or every 2-3 seconds? On which device are you using the pen?
@@MicrosoftCustomerSupport when I put a discharged battery, the pen blinks red. when I put a charged battery, nothing happens. help me out. cant pair my pen to surface pro 3
I have a surface 3( not the Pro 3) and my pen is not working properly. The battery is good and the eraser button works for opening the windows ink stuff, but I can't write with it. I've already visited the troubleshoot page and nothing worked. Any help?
Thank you for getting back to us. In that case, we suggest contacting our Surface support team for further assistance. They have additional tools at their disposal to assist you accordingly. You may contact them via this link: msft.social/0Bouze. They are the best people to get in touch with when it comes to Surface device/accessories repair and replacement concerns. Please secure a Service Request number from them for future reference. Keep us in the loop.
Hi there. Just checking in. We really want to ensure that you were assisted accordingly. May we know if you were able to contact our Surface Support team? How was it? Please remember that you can always get back to us for help.
Hi! How are you? Mind sharing a minute of your time on how your experience with our Social Media support was. Click this link to rate our service: msft.social/VpM7ru. Should you have any further concerns, do let us know.
Hi, Faisal. We're happy to address your concern with Surface Pen. To answer your question, it's a yes. All Surface Pen are battery operated. For additional tips on how to replace your Surface Pen batteries, you may visit this article: msft.it/6052Tg6O4. Stay safe and continue to be healthy.
We’re just checking back with you, Faisal. We hope you're doing great upon receiving this follow-up message. Recently, you’ve reached out to us because you want to know if your Surface Pen device supposed to work with the battery. We informed you that, all Surface Pen are battery operated. Should you have any Microsoft-related questions or concerns, you know where to find us. Also, we want to know your experience with the Social Media Team by clicking here: msft.it/6050Tgpvj. Moreover, for future support, please check out our Customer Support RUclips channel msft.it/6051Tgpvd. Thank you!
Put pen into pairing mode and just see Unknown Device listed in Add a Bluetooth Device. Pen not listed in Bluetooth Devices menu but still functional. Figure that one out.
My pen with no clip failed after little over a year (just in time for the warranty to expire). The erasure button and erasure sensor still worked but the tip was completely unresponsive, i ran the troubleshooter but got no results, reset and redownloaded all the related drivers as instructed but still nothing, replaced the tip completely and it still does not write at all. My conclusion at this point is internally something between the battery and the tip has fouled out and i will have replace the entire unit or just use a usb drawing tablet like my "One by WACOM" if i want to draw anything; even though half the point in getting the surface pro 7 at the time was to have a portable drawing station that was self contained. Though from the other comments, what i see on the forums, and from the customer support site it seems ill have to just buy a new +$100 pen every year like a hidden subscription if i want to keep using it for that.
bro ion even know this thing had a battery??? I've had it for a YEAR and its fine lmaoo. but the pen clicker has never worked BECAUSE I NEVER CONNECTED IT LMAOOO. everythings great now thank you so much
My battery is working the LED light turned on and everything, I even disconnected the pen from the Bluetooth and added it again multiple times but it still wouldn't work.
Hi, Jooha! We know how it feels when you're unable to use your Surface Pen the way you wanted and we are here to help you out. There are reasons why Surface Pen stopped working such as outdated driver or the Pen itself is defective. To determine the cause of the issue, we suggest trying the following troubleshooting steps: 1. Install all the updates through the Windows Update. Click on Start button > Settings > Update & Security > Windows Update, and then select Check for updates. 2. Use the Surface Diagnostic Toolkit to verify if all the drivers have been installed. For more information on how to run Surface Diagnostic Toolkit, please refer to this link: msft.it/6058TwF5k. Let us know how it goes.
You are most welcome! We'll be happy to wait for your update. Should you need our assistance, don’t hesitate to get back to us. Keep in mind that your concern is important to us.
I can't use nip to right click and side button for right click not working either. It's the new model pen that I bought 1 month ago. It working fine a week before. Please help me
Hey there. Let’s look into this. When did you start experiencing this issue? What troubleshooting steps have you done so far? Have you made any recent changes?
@@MicrosoftCustomerSupport I get the issues when I update windows recently. But nevermind, the problem for right click at side button get fix last night. Still have problem with right click using nip though.
I have the same problem. It started just yesterday, but I have not used the pen for about a year. Pen is connected via bluetooth. Keys are working but the screen cannot detect the writing (also not the eraser). Touchscreen is working (also multitouch like zoom). I replaced the battery (now 100%). I restarted the surface. I reconnected the pen. I reinstalled the drivers for the touchscreen. MS updates all done. I also tried the steps with the Tablet PC Settings. Also there the pen is not detected. I de- and reactivated the Intel(R) Precise Touch Device. I de- and reinstalled the drivers for the Intel(R) Precise Touch Device. I checked the metal contacts in the pen, nothing is broken. I replaced the pen tip. I run the Microsoft Surface Diagnostic Toolkit (no errors found). What can I do?
SP4 Pen not working (ink) buttons work (opens OneNote). Already replaced new battery, connects properly to bluetooth. Ran Surface Diagnostics, my SP4 is up to date. Add to that I've tried contacting Microsoft Support plenty times for replacement of my SP4 with screen flickering still no reply after more than 3 weeks. I guess this is the last Microsoft device I am getting. One problem after another and after sales support is pretty much nonexistent.
Hi Zaymon. Replacing or reseating pen batteries and running the Surface Diagnostic Tool are good ways to resolve inking issues. If the issue persists, a touchscreen-related issue may be at fault. Have you tried contacting our Global Support? Click here: msft.social/NmhJ7f Keep us in the loop.
How’s it going, Zaymon? Should you need further assistance don’t hesitate to get back to us. By the way, we want to know your feedback about your experience with our Social Media support through this link: msft.social/Ekz3eI. Moreover, for future support, please check out our Customer Support RUclips channel msft.social/SbpsBW.
SP4 pen still not working. MS Support in Philippines phone just rings no one picks up so I can't even inquire where I can get my SP4 replaced due to the flicker issue. Is there an email contact I could reach. The virtual assistant is no help, doesnt connect me to a real person.
Hi, Zaymon. Thanks for reaching out. Officially, the manufacturer's warranty on Surface is only valid if the device was officially released in your country and purchased through an authorized retailer. In your case, your best option is to find friends or family who live in an official launch country to set up the service on your behalf. You may also check with the store where you purchased this device for more info. Hope it helps.
Hello. We're glad you reached out. We understand that your Pen isn't working, and we can help. Surface Pen that doesn't light up gives us a hint of possible low battery. Since you've mentioned that you replaced it already, but still doesn't light up, we're now leaning on a possible hardware failure. At this point, it's best to contact a Surface specialist for possible replacement or service. Please call the number specified for your region in this link: msft.it/6052TCpVm. Thank you.
What should I do if my Pen (it’s the newest model as of the time of this video releasing) is unresponsive to my display? The buttons are working, I replaced my battery, and it’s connected to my laptop but it won’t respond whenever I try to use it on my display.
Hi. We certainly understand your concern and want to get this taken care of on our end as well. Can you tell us the make and model of your Surface? To Find out which device model you have, check this article: msft.social/S699x7. For now, we suggest that you perform a two-button shutdown reset. Follow the steps here: msft.social/qB7aAC. This will refresh the configuration of your device. Keep us posted on the outcome. -Ken
Glad to hear that everything is doing good now. We appreciate your cooperation and all your efforts in resolving your concern. If you have any Microsoft-related concerns in the future, feel free to contact us. We’ll be more than happy to help. By the way, we want to know your feedback about your experience with our Social Media support through this link: msft.social/iThseV. Keep in mind that you and your concern is important to us.
Hello there. We appreciate all your efforts in performing the troubleshooting steps suggested on this video. Just to clarify, which Surface device are you using? Any recent changes made before the issue started?
Hi microsoft, i stopped using my surface pen (the newest model) for a while and now i can't get it to work at all. i have replaced the batteries, disconnected my pen from my computer multiple times, done all the relevant updates, been on multiple different troubleshooting links and it STILL DOESN'T WORK. do u know how to fix this?
Good day, Megan. We apologize for delayed response. Just checking if you still need assistance regarding with your concern with Surface Pen? If yes, just let us know. Cheers.
"I was able to fix this issue myself by twisting open then rapidly closing the battery compartment while simultaneously pressing both the right click button (flat side) and the eraser button." - Sundevil98 answers.microsoft.com/en-us/surface/forum/surfaccesso/my-surface-pen-reversed-orientation/795a26d3-8d7b-41dc-b010-c37cedc828be I just tried this and it worked. At first it wasn't working because I was closing the battery compartment and pressing the buttons too slow, so remember to close the battery and click both buttons as fast as you can.
My new style pen with single button on the flat stopped working eraser worked pen would pair and stated it was working correctly. Found out the case I had bought jammed the side button in so the nib side wasn't registering. Freed up the button pen works great again. Maybe will help someone!
Can you tell us which Surface Pen do you have? You can refer to this link: msft.social/5imE4U. Also, have you checked if the right works if you use the pen on another device?
My pen writes when I left it off the screen. I use it to take notes and class but it connects all the letters and my work is sloppy and unreadable. It worked perfectly before.
Hi! We'd like to help get this sorted out. May we know which Surface model do you have: msft.social/sZrP0X? When did it start to happen? Have you made any changes to your computer prior to the issue? -Gemzon
hey, is the oldest surface (1st one shown on the video ) working with the newest surface go? i have the problem that nothing works, only the click function to open the notes. Does the pen not work woth my surface go?
Hi there! Allow us to help. Can you tell us more information about your concern, so that we can assist you accordingly? We look forward to your response.
@@MicrosoftCustomerSupport me and @twinkle star are just a little confused wherever the oldest model of the pen (shown on the video) doesn't work with the new surface go ( purchased 2019) or if our pens are just broken. there is no information about that anywhere to be found. If you try to connect it to the surface it shows that it is connected but it doesn't interact with the screen whatsoever. So basically we are just wondering what pens exactly work with the newest surface go. It would be nice to know if there is an old version that works, since they are cheaper and I personally really need to save the money
Hi, my battery was emptied so I put a complete new Duracell battery in it but the LED keeps on the orange/red light (no blinking). And I also can’t pair… any help? I tried other batteries too, same problem
Hello there, Ary! Our apologies for the late response. It appears that you're having issue with your Surface Pen that keeps on the orange/red light and it's not blinking. You also mentioned that it doesn't pair and you have tried other batteries with the same issue. We appreciate you bringing this to our attention, and we'd like to take a closer look into this, so we can assist you accordingly and effectively: 1. Can you tell us the Surface Pen model you have? 2. What is the make and model of your device and the current Windows version/OS Build? 3. Are you getting any error messages that you can share with us? 4. Is this the first time you experienced the issue? 5. Were there any changes/updates made on your device and pen prior to the issue? 6. To make sure that we have not missed anything, what troubleshooting steps have you done so far? We'll be here for you.
@@MicrosoftCustomerSupport Hi, thank you for getting back to me! I appreciate it. To answer your questions: 1: I have the model M1776 black 2: Surface pro 6; windows 10 OS build: 19042.1288 3: No error messages other than a continious red/orange LED light on my pen 4: Yes first time 5: Nothing, I only used Microsoft Endnote for my classes 6: I have updated my surface pro to the latest update, restarted my device. The issue began when I tried to use my pen and noticed that it’s not working (not able to write anything) so I took out the battery, reinstalled it and there was no LED light so I figured the battery was dead (although the battery was fairly new, only 1.5 months old), I replaced it with a new battery and that’s when the red/orange LED started to light (without stopping or blinking). Although I can still write on my surface but the bluetooth is undetectable. I tried inserting another new battery but I had the same issue. When I long press the top button, I can see the red LED flickering (as it’d normally do when pressing the top button) but the flickering is really hard to see since it’s a very slight lighter red that flickers. But no change to bluetooth or whatsoever.
Thank you very much for the information you've provided. We really appreciate the efforts you’ve shown in addressing this issue. Since you're still getting a red LED light even after replacing the batteries with new ones, your pen may need to be replaced. Have you already initiated the process of requesting a replacement by signing in to your Microsoft account, and going to Device service and repair? We'll wait for your reply
@@MicrosoftCustomerSupport Thank you for your response. I haven’t initiated the process yet, sir. I did add both my surface pro & my pen to my microsoft account through serial code but there was no option for service repair for my pen. My surface pro did however have the option since it’s linked to its guarantee (although I’m over the guarantee date). Could you kindly help me through this process please?
Not a problem, AryJaey! We really appreciate the efforts you’ve shown in addressing this issue. Since you're unable to initiate a service request, please reach out to our Surface Support Team so you will be assisted accordingly. They are the dedicated team which handles this type of concern because they have the additional tools. Please visit this link to contact them: msft.it/6050kzHu6 Kindly enter the appropriate reasons for contacting Support, and sign in to your Microsoft account if prompted. You can either chat with them, or request for a call back. Should you need to get back to us, please secure a Service Request number from them as reference to your case. We can use the SR number to check what was discussed. Let us know how it goes.
ETA: OMG - I replaced the 2 tiny 319 batteries in cap of the 1st pen with the 2 buttons and it’s working again! The batteries are the 2 tiniest button batteries I’ve ever seen (I stole it from a like HP pen I got for free that I thought could work with my surface 3). It’s been years since I got this pen to work. Microsoft! Why does this video not explain the other (2) 319 cell batteries in the “cap” of the pen with 2 buttons? I finally realized what the little picture was telling me. There are THREE batteries in the 2 button pen. 🤦🏽♀️ I’m buying the 319 batteries and see if this fixes the pen as I was about to throw it away. 😐
i followed through all these steps, ive changed the pen's battery, reconnected the pen, reset my surface book, and my pen still doesn't write, but the button on the top (the eraser part) still works. its been like this for a few weeks. help please?
Hi, Dacian. We carefully reviewed your case and it seems that you’ve already tried all the basic troubleshooting steps. To cover every issue that you have with your Surface Pen, we recommend you to reinstall Windows on your Surface Book. In this process, you need to have a Flash drive with at least 8gb of storage space and recovery image of Surface Book that you can download here: msft.it/6056Twz60. Once you have these, please click this link: msft.it/6057Twz6F to know the steps in creating a USB recovery drive for Surface. If this is not possible on your end, you may visit the nearest Microsoft Store in your location here: msft.it/6058Twz62 or contact our Surface Support here: msft.it/6059Twz6N. They will be able to provide the best option in your situation. You should be in good hands.
We’re making sure that your concern is being taken care of, Dacian. How’s everything so far? Just a recap, you’ve reached out to us because your Surface Pen doesn’t write on your Surface Book device. Since you already performed all the basic troubleshooting steps, and the issue persists, we recommended that you reinstall Windows on your Surface Book. In line with that, we provided links that includes on how to download a recovery image: msft.it/6052TwTZw, creating and using a USB recovery drive for Surface: msft.it/6053TwTZb. For additional help, we gave you a link to locate the nearest Microsoft Store on your location to have it checked. Also, a link where you can get in touch with our Global Customer Service team: msft.it/6054TwTZj. This will ensure that your issue will be addressed right away. Thank you for contacting the Social Media Team. Have a great day!
My surface pen was working perfectly until yesterday. When I removed the battery to show it to a friend, then the pen stopped working since then. I've done all the update and surface troubleshooting kit. the pen can only connect the Bluetooth and open the software with the action button. But it can't ink anymore. Please Microsoft help me.
Hi there, Ilton. Glad that you've reached out to us and we're happy that you were eager tp show the battery to your friend. If performing the steps provided on the video above didn't help, re-intializing the Precise Touch driver can get this addressed. To do this, you can follow the steps below: 1. Right click the Start button and select Device Manager. Make sure that you're sign-in with an Administrator account. 2. Find Intel(R) Precise Touch Device under the Human Interface Devices category. 3. Right-click on that driver and click "Uninstall" device. 4. Once this is uninstalled, restart your Surface. 5. After it restarts and completely signed-in, the driver should automatically re-install. To verify that, try going back to the Device Manager. 6. Try out the Pen on a known good app. Hope it helps.
@@MicrosoftCustomerSupport Unfortunately, it didn't work.However, I could fix my problem. After doing what was indicated and losing all my hopes, I decided to check again the last part of the pen (the plastic part with the button). And, after removing it from the main body, I noticed that one of the three metalic terminals was stuck inside the body what was avoiding the contact between the two parts. After fixing it, the pen started to work again. So, I would like to share with you guys to help other that may have issues like mine. To warn them to also check the metalic terminals that might be stuck and make the pen behaver weird. Anyway, I would like to thank Microsoft for such attention and for trying to solve my problem. I really appreciated.
My pen won't write but I can click the button. This is for the 3rd generation (flat side, one button) I've tried: - checking battery power - replacing the battery - unpairing and repairing - checking that all microsoft updates are current - checking button on pen works (it does) - checking that the cursor is activated by the pen (it doesn't) Any help would be appreciated
Hi there, Karl. We're here to assist. Have you tried downloading and running the Surface Diagnostic Toolkit? If so, what was the outcome? Does force restarting your Surface to reset the touch functionality and testing it on a known app such as Sketchpad via Windows Ink make a difference? Removing and reseating the pen tip may also resolve the pen's ability to ink. Plus, you can also try your pen on another Surface or vise versa to help isolate the issue. -Tim
Hi. Hoping all is good on your end. Should you need further help, feel free to post back. Anyway, we'd like know your experience from our Social Media. You can share it here: msft.social/SENcgC. Cheers and have a good one. -Tim
Hi, Melody! Thank you for letting us know this matter. Since you have tried the necessary troubleshooting steps on your end to no avail, we suggest contacting our Microsoft support here: msft.social/Grtq41. They have the right tools to check and provide in-depth support in resolving the issue. Please don't forget to ask for a service request number for future reference. -Eya
Hi there. For us to have a clear picture of the issue, may we know which Surface device you're using? Is it under Windows 10? Which build and version? Any recent changes made before the issue started?
Great! We're glad that the issue has now fixed. Should you have other Microsoft related concerns, don't hesitate to contact us. Thank you very much and have a great day!
my pen doesnt even have a button at the top it has to circular buttons and the top is like the pens where you take the cover off and put it back on but i can still twist the top to find the battery slot
I already replaced the pen twice!!!, not working for more than 15 minutes, after that I have to turn the tablet off and on again for it to detect the cursor, i can't believe how many people is in the same situation
I bought a surface pen four months ago and I've been using it well since then. But just today, while writing some notes with it, whenever I slightly lifted the pen to write down the next letter, the ink would follow (it looked like something written without lifting up the pen from the paper) I've tried shutting down my laptop, changed my pens batteries, check if its tip is bent of cracked(which it isn't) restarting apps and tried changing its sensitivity and its handwriting font but nothing works.. I've run out of ideas, how can I fix my surface pen?
Hi, Lhynell. We got your post about having issues with your Surface Pen. We’ll do our best to help you sort this out immediately. For us to further isolate and provide you with other options about your concern, kindly provide us with the following: 1. Are you getting any error messages when experiencing the issue? 2. Were there any changes made before it happened? 3. Were there any pending updates on your laptop? 4. May we know the make and model of your laptop and the Surface Pen model you have? For further help about the issue you’ve encountered on your Surface Pen, you can follow the steps here: msft.it/6052TiiMr. We’ll wait for your update.
@@MicrosoftCustomerSupport Hi, to answer your questions, 1) I haven't received any error messages but before and while this happened. 2) I connected my pen to the laptop for the first time and later on disconnected it. 3) I didn't see any pending updates as I was up to date with updates 4) I have a surface book 2 (Model 1832 i5) and the pen is the latest model of the surface pens ( i don't know whats its called but on the pen side, there is a short button on its side(doesn't take up the whole side of the pen).
Thank you for the additional details. Just to confirm, have you tried following the steps on the link we’ve provided earlier to check? We also suggest running the Surface Diagnostic Tool by following the steps here: msft.it/6058Timla to repair damage systems files and determine if the issue was caused by your Surface Pen or Surface Book 2. Let us know how it turns out.
@@MicrosoftCustomerSupport , yes I've followed the link and all showed was clear, although I think there is something wrong with my surface pen. as I used another person pen and it worked fine with my laptop whereas my pen keeps mucking up...
Our sincerest apologies for the delayed response, and thank you for the additional details. Since you’ve tried using another pen and the issue isn’t happening, we suggest following the steps here: msft.it/6055TcEbD to further troubleshoot your Surface Pen. Let us know how it turns out.
Hello, Sophia. We understand how important your Surface pen is, and we appreciate your efforts to resolve this. Please allow us to further assist you on this matter. For us to provide the best course of action regarding this issue, kindly fill us in with the following details: 1. When did this issue start to occur? 2. Does the Surface pen work before? 3. Have you made any recent changes to your Surface device prior to the issue that may have triggered this problem? 3. Have you already tried to check this support article: msft.it/6017wEywf on how can you possibly fix your Surface pen? 4. What troubleshooting steps have you taken so far to isolate the issue? We need this to avoid providing the same procedures over again. Let us know how we can be of any help. We’ll keep an eye for your response. Stay safe!
Hi there! Checking back with you as we want to make sure you get the assistance you needed with your Surface concern. Do you still require our help? Let us know. We're just a message away. Thanks!
battery is good and I did the Bluetooth thing. Pen is still NOT working...
ruclips.net/video/6kkfdqqKJ8o/видео.html
Hope it helps
there are two batteries one is in the back part you get to it from unscrewing the spring and the other one is the one he showed use here is a video to help it helped me a lot ( it is a link) ruclips.net/video/4UinUP_XHo0/видео.html
i'd just changed battery still not working the pen
Same here, I've connected it, removed, re connected and doesn't work
I've tried all these, but touching the screen does nothing. Battery shows 94%, paired the tablet and pen several times. The tablet doesn't seem to recognize tip. But I can double click the top/eraser end button and the tablet screenshot clips just as I set it up to do in the beginning. Pen is a week old and have used it a few times. Suddenly nothing.
Second surface pen purchased. Second to fail in less than a year! Many thanks Microsoft. You always know when to fail!
same
Me too
The fuck man honestly. So pissed
@@saraha340 Thats how mine worked again: connect to bluetooth, then add bluetooth or other device then click on the thing at the top. After that hold the thing on your pen so the green blinking goes on and then click ready at bottom right. After that refresh your laptop. Thats how mine worked again I hope that it maybe helps you!
I meant with click the thing at the top, the selection if you click add bluetooth or other device. So just click bluetooth then 😂
I'm experiencing the same problem as most other users in the comments. The top buttons work on my pen but the other buttons and the actual tip do not. For some reason I can't access the links you have given so I was hoping I could get more direct help here. What I also don't get is the fact that this problem has happened to so many people surely you must have had an actual fix to this problem with a forum specially for it or an updated pen that doesn't experience this.
I don't see a good answer in the comments so here's the trick: reboot the pen by holding the top button for 10 seconds. Should fix it.
To all of you out there, who is having a situation similar to mine, the bluetooth recognizes and connects the pen, the action button opening the apps however the pen keeps not inking even after all the updates, using troubleshooting kit and reinstalling the drives, check the three metallic terminals in the plastic part (when you open to change the battery). In my case, one of them got stuck inside the body avoiding the contact. I just pulled it out (with the finger) and once the contact occurred, the pen started to ink nicely again. ;) I hope it helps.
Nice! Good job on the tip. 👍 We're glad you were able to figure it out. We'll take note of your findings, and we'll use it if others experienced difficulties with the pen.
Thank you for updating us. All the best. 🙂
Yo Thank you so much it was just a contact problem. I hope many more people see this comment as it really solved the issue for me after everything else failed.
LIFESAVER THANKYOU!!!!
I have the same problem but those 3 contact things aren't stuck :(
@@malin3530 same here
To all of you out there, struggling with the same issue as i did, Bluetooth was connected, Big button and eraser were still working, just the screen was not reacting to the actions of the pen, writing and scrolling impossible.
I tried everything possible i even reseted my Surface. Nothing worked. But then i accidentely threw my pen on the flor like it was a really loud clap when it hit the ground. Suddenly my pen worked again, i couldnt believe it. I do not recommend to just throw your surface pen on the ground but for my case it worked.
I just did that and it worked for a secound lmao
I just did that and totally works now!! XD
Lmao I tried it and it worked. Thanks!
oh my fricking god that totally worked for mine xD I cant fricking believe it! xD
Bruh I actually now type using it again xd, thank you and have a wonderful day
I've done everything mentioned in the video. I've disconnected the pen multiple times, have restarted my Surface Book multiple times as well and nothing works. The pen doesn't write but the buttons do work and the eraser as well. I can touch the screen with my fingers and it works fine too. Do I have to change the tip?
Hello! Thank you for sharing your concern to us.
Apologies for the late response. We understand that you have been having problems with your Surface Pen and done what was suggested above. It seems that you are having trouble using it as it does not write, the buttons work along with the eraser, touchscreen with your fingers works fine. We'll do the best we can to help and provide the necessary information for this concern.
We suggest to try the troubleshooting steps we have here as it might help the system recognize your accessory:
Troubleshoot Surface Pro Pen (you may check the provided screenshot for the exact topic for troubleshooting steps): msft.it/6053VBdaJ.
Fix common Surface problems using the Surface Diagnostic Toolkit: msft.it/6054VBdaK.
Let us know how it goes. -Maraiah
@@MicrosoftCustomerSupport Thanks for replying. I did what you suggested and the pen tip is still not working :/
We appreciate the response and efforts for this. Apologies for the late response.
Since the link we have provided with the steps did not work, we suggest to contact our support for more assistance as we may have missed any other troubleshooting steps you might need.
How to contact support:
1.) Go to this link: support.microsoft.com/en-us/contact/virtual-agent/?flowId=smc-contactus&partnerId=smc&referrer=www.bing.com.
2.) On select your product, choose "Surface".
3.) On select your issue, choose "Accessories".
4.) Afterwards, you will be asked to choose an option either "Call me back" or "Chat" with the estimated waiting time.
Or you may try our Global number: support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers.
You may also try this: docs.microsoft.com/en-us/surface/contact-surface-support?tabs=phone.
Please make sure to sign in to the Microsoft account upon contacting through chat for fast transaction and verification. They have the tools that may help us more on your concern and may have other options that we don’t have.
Provide us any updates. -Maraiah
Hello! Hope you're doing well.
You have recently contacted us that your Surface pen is not working and had done everything suggested from the video provided.
We would like to confirm if everything has been sorted as we have not been able to get any updates from you.
We want to be sure that we give the best customer service to our valued customers like you. If you have any other concerns, as always - we are constantly here for you!
We'd love to hear from you! Please share your experience with the Social Media Team by clicking here:
msft.it/6056V81K4
Thank you!
@@MicrosoftCustomerSupport that link says it isnt a website anymore and that they can help with 3 other things that i dont need help with
what if the pen cant do enything but you click the eraser button thing and it opens up notes
Hi there. To troubleshoot your Pen, here's one good resource: msft.social/1hvD5b Keep us in the loop.
Hello. Just doing a follow-up on your case. Are you still experiencing the pen issue?
no it just magically started working again
thank you though
That's good to know. We’d love to hear back from you about your experience with us! Please let us know here: msft.social/cDSX4t.
Hi, I'm having the same problem as he did and it still does not work, I've also bought a new pen and that doesn't work either.
I just bought my 3rd pen a month ago after the last one stopped working, and now the brand new pen doesn't work either. So far I've tried re-pairing the pen, resetting the pen, rebooting, hard rebooting, reinstalled Windows 10, replaced tip, replaced battery, disabled/enabled drivers (Bluetooth-Surface Pen, Firmware-Surface Pro Touch Controller Firmware, Human Interface Devices-HID-compliant pen, HID-compliant touch screen, Surface Pen Settings), ran all Windows updates & ran the diagnostic toolkit. After trying all of these fixes none of my 3 pens will work, except for the back eraser. I used to love using the surface, but now I can't use it at all for work anymore without a working pen, and I don't want to have to keep buying new ones! Is there anything else I might be missing that I'm not trying? I've been searching for solutions everyone and nothing works. I'm using a Surface Pro 3 and other bluetooth devices work just fine.
Hey Adam. Were you able to contact our Support? Please let us know if you have any other concerns. By the way, we'd like to know your experience with the Social Media Team by clicking here:
msft.social/PZDgvD
Same and nothing. Microsoft support is also totally useless.
did the same, then i contacted them and they told me to switch the battery, and called it a day. They told me that I had to buy a new one...getting more dissatisfied with Microsoft every interaction.
i’m mad, I just got a brand new surface book 3 and the new pen, but out of the box the tip won’t work.....
Check the metallic parts inside the pen when you open the little cap. I spent a full five hours on the issue, even reinstalled windows 10 on my laptop, turns out, one of the metallic parts had a contact issue i just pressed on it with my finger and done. Works perfect now...
I have the third model, the newest one. Does the pen's tip work without battery? How many batteries exactly are in it? If more than one, how can I change a second, hidden one and not only that one AAAA? My Pen does not work and blink, the AAAA battery is new and fine. I can't imagine that I need a battery in order for the tip to work. I need to know if I only need to replace a second hidden battery, the tip or the whole pen.
New right out of the box! Did everything the instructions said to do, watched your videos on HOW to connect it. Watched them HOW to fix it. Nothing works! I've been trying for weeks now and there's been nothing but wasted time. Thanks Microsoft.
Good day,
We're here to assist you and our apologies if we're not able to respond on time. It appears that you're also having an issue with Surface Pen, and we do appreciate your effort for trying all the steps in order to fix the issue. For us to determine the right recommendation, please provide the following information:
* When and where did you purchase your Surface Pen?
* Which Surface Pen are you using? Here's how you can identify: msft.it/6058ZUAAi.
We'll keep an eye out for your response.
Hi, there. Checking back with you. May we know if you 're still having issues using your Surface Pen? If yes, kindly provide us the details we previously asked for us to further check and look for options that may help fix your issue. Don’t hesitate to contact us back if you need further help, we’re just here on standby. Stay healthy and be safe.
@@MicrosoftCustomerSupport i have a similar problem
i got my microsoft pen , now the tip is not working and the eraser and button is working
???
This was very good because I had no idea how to change the battery
Hey, i recently purchased an Surface 2 go laptop and the newest surface pencil you showed in the video. Somehow i can connect the pencil but it doesnt ink. I thought the problem was the pencil but i think it is not since it wrote on the surface pro of my friend whitout even connecting it with the Bluetooth of her device. I hope you will respond soon since i really need to be able to use the pencil for school purposes.
Good day, Talya! We've seen your comment, and we'd love to help you out on this issue with your surface pen. Here's a link we can share that contains the steps that you can try since it won't ink. Let us know if this works for you.
: msft.it/60569Xj6s
Hi, Talya. We hope you're doing great. Previously, provided you an article with some steps to troubleshoot your Surface Pen. We haven't heard back from you, so we're sending this follow-up message to check how's everything going. Do you still have this issue?
We sincerely hope you get back to us, so we can utilize all our available resources in helping you if you still have questions or need further assistance.
Hello again!
We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out.
If you need any further help, feel free to write again.
msft.it/60029kU9E
Thank you for your time, and we hope that you have a great day!
The Pen with two buttons has 2 Cells in the Bottom! These are for Bluetooth connection only. You have to unscrew and replace them!
Fixed my issue by removing and reinserting battery thanks to instructions from this video - thank you!
Woohoo :)
your an idiot. by now you shouldnt have to watch a video to know the first thing you do is turn it on and off again...
I have also a 2 button pen (not MS), that works without bluetooth. It is similar to the 2 button MS pen, but has no led.
I have the third model (with no clip), connected to my Surface Go 2. It worked fine for a few months but since yesterday it's not writing anymore. I tried to replace the battery, I deconnected and reconnected to Bluetooth, I installed all Windows Updates, but it's still not working. It works fine when I'm writing with my fingers though. I can also click the shortcut button and it does what it's supposed to. I also tried on different apps (OneNote, Paint, Sticky Notes), still not working. It's as if the pen was connected but the tip wasn't detected, which is weird considering there's no damage to the tip either.
Hi, Sacha! Thank you for reaching out to us regarding your Surface Pen. We understand that it stopped working, and we appreciate the efforts you've shown in addressing the issue.
Allow us to ask for the following information for us to assist you better:
1. Have you registered the device under your Microsoft account?
2. Did you initiate a service order already for replacement?
We'll be on the lookout for your response.
@@MicrosoftCustomerSupport Thank you for the quick reply! Yes, the device is registered under my Microsoft account. I hoped there would be a miracle solution before asking for replacement😄 Thankfully it's still under warranty, so I'll ask a replacement tomorrow
Thank you for informing us.
We appreciate your patience and understanding for this matter. If you need further assistance, please don't hesitate to message us. We'll be more than happy to assist you.
Hello, Sacha!
We hope you’re doing good today. We just want to make a follow-up as we aim to help in resolving your case.
Recently you’ve contacted us because you need help with your Surface Pen, you've mentioned that it stopped working. In line with this we’ve asked questions to isolate your concern. However, you've informed us that you'll ask for the replacement of the Surface pen and will update us with the results. If you need further assistance, please don't hesitate to message us.
Thank you for reaching Social Media Support. Have a great day!
It opens the apps when I click it but It wont write or use the pen on the screen
Hi Mollie. We're here for you. In regards with your concern, we suggest that you follow the steps on this link: msft.social/KaTL1j If the issue still persists, we suggest that you contact Answer Desk for further assistance through this link: msft.social/qxOuoU
@@MicrosoftCustomerSupport hi my surface pen for surface pro 4 isnt working. battery is fine, top button is fine. just the tip isnt working. purchased 1 month ago!
@@deniseabellera3813 I had the exact same problem. Search "check for updates" in the search bar on the bottom left-hand corner of the screen, click "Check for Updates," and download the update if it says that your device is not up to date. It began to work again after I did this.
Mark Chaganti i did all the updates, but still only one button is working :(
@@user-Chikotillo Me too... disappointed
Me during this video: The pen has a battery? And an LED?!
Hi! Your message caught our attention and would like to check if we can help.
Are you having problems with your Surface Pen?
Let us know more info if you do for us to assist you further. We look forward to your response. -Maraiah
Hi Brian. How’s it going? We haven’t heard from you since. We hope that you’re doing well.
We asked if you needed help with your Surface Pen.
We assume that your issue has been resolved since we haven't heard any updates from you. In any case that the issue still occurs, please contact us back for more info.
We want to be sure that we give the best customer service to our valued customers like you.
You have a good day, stay safe and take care. 😊 -Maraiah
Got two failed pens here, both can write/erase but the bluetooth part stopped working (no LED light), way to go, Microsoft!
Is it the 2 button pen? Did you replace the other 2 batteries? I’m just learning this myself. 🤦🏽♀️
I've been having a lot of issues with my Surface Pro 4. I'm not sure if it's the company I bought it from (Amazon) or if it's the system itself, but I know that I'm not alone in this.
Late December, I had bought my product and was very happy with how it worked. It functioned normally and did everything I wanted/needed it to do. About a week or two after though, the pen stopped writing. I could use the top button just fine, it was connected, had perfect battery and a perfect pen nib, but it stopped responding to brush strokes. My touch screen worked fine still, it was the pen.
I tried everything I could, everything Microsoft suggested and everything other people suggested. It still didn't work. I sent it back to Amazon and bought another one, convinced that it was just defective.
I received this one two weeks ago and for those two weeks, it worked perfectly. And then fourteen days later it stopped working, just the same as last time.
I'm close to giving up on this product, I've had to return and repurchase three Surface Pros now. I'd really like to have it work again because when it does work, it's a fantastic machine that does everything I need. I've been through two different Surface Pro 4s now and two different pens. It's not a problem with the pen, it's not a problem with the machine. What and where is the issue? After a bit more researching, the Surface Pro 5s and up don't have this issue, it's just a Surface Pro 4 issue. Why is this happening and why are so many people experiencing the same problem with no apparent solution? It's happened twice to me now with two different machines.
I've been on and off with support lines and I'm growing desperate and frustrated. I'm not returning this thing for the third time.
Has ANYONE found a solution for this thing that doesn't involve returning it? I know this video is old, but this is just in desperate hope that I can get some help before I give up on this brand.
Hi, Moomle.
We understand your frustration with the Surface Pro 4 devices, and we're more that willing to help you out.
Just to clarify, when you attempt to write with your pen on your Surface device, even though it is confirmed paired to the Surface device and other features like app launching work, it will not draw?
We look forward to your response. Have wonderful weekend.
@@MicrosoftCustomerSupport
Yes, it will not draw or write, even when clearly connected to the device. But it appears that everything else works just fine, the pen just won't write.
Thank you guys so much for responding so quickly, I was expecting it would take a few days or so. Your hard work is very much appreciated.
We truly appreciate your patience and cooperation, Moomle.
Just to confirm, does the issue happen in OneNote, Sticky Notes, or Fresh Paint to test if the pen works by inking, writing, or erasing? If yes, we suggest running the Surface Diagnostic Toolkit: msft.it/6054Tb3DA to fix known issues with the Surface devices.
Alternatively, you can contact our Surface Support Team for in-depth assistance. Kindly follow the steps below:
1. Go to this page: msft.it/6055Tb3D7.
2. Click Contact Support.
3. Type your concern. e.g. Activation.
4. Select Surface > System Performance.
Please take note of the Service Request number for your future reference.
Let us know how it goes and have a wonderful day. - Mar
Thank you! Good day, Moomle.
Hope you’re doing fine while reading this message. Recently, we’ve talked about your Surface Pro with Surface Pen issue.
We hope that everything is working fine after running the Surface Diagnostic Toolkit. As an alternative, you can contact our Surface Support Team for in-depth assistance. Kindly follow the steps below:
1. Go to this page: msft.it/6054TbpDp.
2. Click Contact Support.
3. Type your concern. e.g. Activation.
4. Select Surface > System Performance.
Please take note of the Service Request number for your future reference.
if it's not too much for you, please share your experience with the Social Media Team by clicking here:
msft.it/6055TbpDV.
Moreover, for future support, please check out our Customer Support RUclips channel msft.it/6056TbpDn.
Wishing you a wonderful day.
Thank you so much!! This was driving me crazy!!!
Glad it helped!
The pen I have is the first one you mentioned (0:17) with the two buttons near the tip. I wasn't sure if the battery was dead or not since the light wasn't blinking at all, so I changed the battery but it still doesn't seem to work :/
Our apologies for the late response, Sol. We understand that your Surface Pen is not working, despite charging it. We know how important a Surface Pen is for daily use. We appreciate your efforts to change the battery of your Surface Pen, and we'll do our best to help you out.
Since you've already changed the battery of your Surface Pen, and the light still doesn't turn on, your pen may need to be replaced. Have you already tried requesting a replacement through: msft.it/6058jyhB8?
Looking forward to your reply.
Hello, Sol!
We hope you’re doing good today. We just want to make a follow-up as we aim to help in resolving your case.
Recently you’ve contacted us because you need help with your Surface Pen, you've mentioned that the light was not blinking. You've informed us that you've tried to troubleshoot the issue by replacing the batteries of the pen however it did not work. In line with this we’ve asked if you were able to try requesting for a replacement. Please provide the information needed in order for us to assist you further.
Thank you for reaching Social Media Support. Have a great day!
@@MicrosoftCustomerSupport its basically two separate devices, right? Like I wouldn't even need to keep the top bit attached. I felt that maybe the battery wasn't the problem and maybe the batteries for the top bit of the pen were dead? I am going to buy some new batteries for it.
If it still doesn't work I may need to buy a new one. Thanks for checking in!
Thanks for the response. Feel free to tweet us on Tweeter or message us on Facebook if you need assistance again. Stay safe and have a wonderful day.
Hello again, Sol! How’s it going? We’re sending this message to make sure no customer is left behind.
Going back to your concern, may we know what happens when trying new batteries? Are you still having issues?
Feel free to comment down below if you still need help or need assistance for the replacement/repair process of Microsoft Surface devices.
You have a great day!
I've tried everything and still the tip is not responding. Clicking does respond but drawing and touch with the tip does nothing. I think the battery had run down on the pen. When I replaced the battery the tip never came back. I've removed and restored the pen in the bluetooth settings several times. Tried a hard reboot of the computer (which worked for some online) but still did not work.
Thank you for bringing this up, Constance. We would like to know which Surface pen are you using? To know more about the different kinds of Surface pen, check it here: msft.social/ed7AAA.
By the way, can you tell us the Surface model that you're using? Also, make sure that your Surface is up to date.
Let us know so we can help you further.
Hi there! How's it going? Do you still need further assistance?
Yes...I've tried everything and have given up. I can get the click button on the eraser end to work, but the tip is unresponsive on anything.
I'm using the pen with the flat edge and the hidden button.
Thanks for the update. You may try to troubleshoot this issue by following the steps here on this link: msft.social/Ge7Vb4. Let us know how it turns out.
You must have updated windows to not let people use pens anymore because nothing gets the damn thing to write on screen. We even bought a whole new pen thinking the old one was just broke.
When you have a broken tip and dead battery
Any hacks to replace the nib? The black plastic (?) casing has cracked on the nib of mine and it's not as good as before. Thanks
HI! when replacing the battery, can i use any brand?
My pen is conected to bluetooth, Opening other apps from eraser button but its not writing and its still unresponsive on screen
Hi. Thank you for reaching out. When did this issue start? What troubleshooting steps have you done so far?
It's started happening 2 3 days back.... what should I do now.... i purchased surface in January this month only
If your Surface Pen won't write, you may refer to this link to get your issue resolved: msft.social/U8WRN8 Hope it helps.
Hello! We want to ensure that everything is good on your end. Do you still need any additional assistance?
Hello. We’d appreciate it if you could rate the experience you received from us in here: msft.social/sEd6Yb.
Moreover, for future support, please check out our Customer Support RUclips channel msft.social/hTJql4. Thank you!
My battery kept showing good percentage, I updated all the requirements, I uninstalled and installed. The back eraser would work but the contact wouldn’t work with the screen. UNTIL I literally slammed my pen on the ground I swear to god then it started working wtf, I had to slam it like 3 times
I’ve tried all these and still not working. Battery full, device connected but can’t write
same issue
Hello, Mohsen. We know that you're unable to use your Surface Pen, and we're here to help you out.
There are reasons why Surface Pen stopped working such as outdated driver or the Pen itself is defective.
We appreciate your effort that you spent trying to resolve your Surface Pen issue. If the issue persists even after trying all the steps provided on this article: msft.it/6052TZN0Y, we can try the options below:
A. Create a new user account and test to determine if it's not settings related. To do so, please refer to this link: msft.it/6051TZxbx.
B. Test in clean boot. This is to isolate a performance problem. To perform this steps, you can check it here: msft.it/6052TZxbI.
C. Use in Safe Mode. To determine if there are apps or programs that are causing the issue. To do so, please check the steps on this link: msft.it/6053TZxbL.
Let us know the outcome.
@@MicrosoftCustomerSupport I wiped the lap top, erased everything and re-started the whole system. it works now, but still sucks that i had to do all of that
We appreciate the update. We're glad to know that everything working fine on your end now.
We understand how you feel when you have to go through that process. We'd appreciate if you can share your experience through the Feedback Hub on your Windows 10 device so our developers will be notified. Click here for more information about Feedback Hub: msft.it/6056TZhkn.
Your opinion is important and, we’d love to hear from you on how we Support you in Social Media. Click this link to rate our service:
msft.it/6057TZhkX.
Un pair the pen and connect it again through bluetooth. this works ... worked for me
Should the light stay white while using it? Also does the surface pen work with any computer with Windows? I have an Inspiron 7352.
Hi, Jeremy! Thanks for posting your query. Before sending out information, may we know which version of Surface Pen you're using?
Hi there, Jeremy! Checking back with you as we want to make sure that we addressed your queries. Please let us know your Surface Pen version, so we can provide appropriate information. Thank you.
If you have a Surface Laptop and your pen's buttons still work but the tip doesn't, in device manager in windows, uninstall the "intel precise touch device" under "human interface devices" and then reboot. According to the MS store tech, it resets the config for both the touchpad and the pen. This was the only thing that fixed the pen input on my device.
Still not working...
my touch screen stopped working after this, which working fine previously. How can I fix this?
I have ENVY all in one so I buy bamboo ink was working but only opens a onenotes and other programs that I selected like sketbook but doesn't write so I decide to buy another pen and I buy surface pen and does the same thing as bamboo pen does.
Question does ENVY works with sufacepen?
The battery is working, I have the newest pen and the light is shining green. Still, the pen is not working HALPPP.
Hi Devanhy. Here's a link you may find useful in troubleshooting your Surface Pen, click here: msft.social/cTKuZp
What if the AAAA battery is full, place right, but the light are not on? (The pen used to work in the past)(window are up to date also. Is there any chance that my pen are broken?)
Hello. Thank you for reaching out to us. Please check this article: msft.social/xvDwCh on how to troubleshoot Microsoft Surface Pen. Hope it helps. -Marvs.
Hello. We want to ensure that everything is good on your end. If you need more help, feel free to send us a message, or you can contact our Microsoft Support Team here: msft.social/DgDmCT. Lastly, please let us know how we can improve our Social Media Support here: msft.social/zt3ASO. Thank you! -Marvs.
Thank you =)
Hello, this surface pen does work for non surface tablet like other brand of external touchscreen monitor but the source of display and power from window laptop?
Hi, Jerry. Thanks for commenting, and we’re here to assist you. If you’re asking if Surface Pen will work with other Windows devices, the answer is yes. Your Surface Pen might be compatible with Windows 10/11 PCs and other devices that support Microsoft Pen Protocol (MPP) and not just Surface devices. When using other devices, your pen and inking experience will vary slightly based on your PC or device manufacturer and the Surface Pen you use with it.
We hope this information helps.
Hi! How's it going? We just wanted to check in to know if you still need our help. We aim to ensure that you'll be assisted immediately regarding your concern. Please don't hesitate to get in touch with us as soon as it's convenient for you if you require any more help. We are constantly here for you.
Hello again!
We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out.
If you need any further help, feel free to write again.
msft.it/60089Je3O
Thank you for your time, and we hope that you have a great day!
Had to buy this and a brand new surface pro for work - only 4 months old. This stuff is such crap.
jeez i had to replace my surface pen twice bc it stops working. the buttons would work but it wont draw. extremely frustrating.
same thing with mine
Thank you so much! Turns out I put my battery in backwards.. :\
This vedio very helpful Microsoft thanks for making it
We appreciate your feedback. Thank you for patronizing us. 🙂
Mine can write but it stops only in a section of the laptop like something is blocking it from writing.
1 black pen work and 1 white pen dosen't write, but buttons still works. I swapped the tip for both pens and only the black on still works. Tried resetting it multiple times but to no avail, even updated drives.. Hope you can help me out
1:23 What if the light does *not* turn on? Throw it in the garbage?
tried all the options but the pen still doesn't work. Only the eraser button works. What am I supposed to do?
ich habe gleich problem
My Surface Pen V4 is jittering around when I write with my hand touching the display.
I am using the Surface Go with the newest Surface Pen.
Is there something I can do or is my Pen or my survice broken?
Thanks!
Hi there. Thanks for reaching out. When did you start experiencing the issue? What troubleshooting steps have you done so far? You may try to follow the suggested steps here on how to troubleshoot your Surface Pen: msft.social/DUip15. Update us on the result.
Hello. How’s it going? Is everything good on your end? Please let us know so we could help you. By the way, we'd love to hear from you! Please share your experience with the Social Media Team by clicking here:
msft.social/QQ7UZN
Moreover, for future support, please check out our Customer Support RUclips channel msft.social/PawZ6e. Thank you!
i didnt even need to replace the battery. i just opened the battery and closed it, then it worked good as new! thanks microsoft!
What- the battery needs to be replaced? I've an old surface pen for 7 years. I think it was from 2012-2013 model and it worked fine all the years and no battery needed .-. and I dunno about the Bluetooth connection but it didn't bothered .-.
Okay I tried everything here. My pen works when I just tap things, but when I try to draw, it leaves a trail of dots instead of a straight line. Help?
Hi there! We'd like to help get this sorted out. Before providing you with anything else, we would like to ask some questions in order to isolate your concern. May we know when did it start to happen? Have you made any changes to your device prior to the issue? -Gemzon
Microsoft Customer Support It started on the 24th, I believe, but I got the computer and stylus on the 20th. I don’t see how/why it would stop working so soon and so sudden.
Thank you for getting back to us. You can try contacting our Support using the phone number for your country/region here: msft.social/lkMXXe. Let us know if this helps. -Marvs
Happy New Year! Were we able to answer all your questions. Let us know your thoughts by sharing your Social Media experience through this survey: msft.social/h1NH8H
Thank you!
Did they fix it? I have the same problem when I try it on a different device
Very helpful on opening my pen !! I had to replace the battery after a year :/
Hello there! It seems that you're having issue with your battery. Can you tell us more details about it? We're here to help. :)
Hello there! Still need help? Please let us know. :)
My pen doesn't do anything! I press the button and it flashes the way it's supposed to, it opens notes like it's supposed to, but the screen just doesn't recognize it's activity at all! I've tried everything, resetting my device, disconnecting and reconnecting it, I've even performed the diagnostics test and I still get nothing. Help me please!!!
Hi Kourtney! We're here to help. Before providing you with anything else, we would like to ask some questions to isolate your concern. Could you confirm if you tried all the troubleshooting steps listed in this article: msft.social/RR5mgi? What device are you using? What diagnostic test are you referring to? We'll be waiting for your response.
@@MicrosoftCustomerSupport Thank you so much for responding! I have tried all the troubleshooting steps: The LED blinks more than three times, I've restarted my Pro 6 maybe four or five times, the battery is at 83%, and I disconnected and reconnected the pen in bluetooth. None of these have worked. I tried the Diagnostics Toolkit test from the troubleshoot menu.
We appreciate all your efforts in resolving your concern. Since it still gives the same result, it would be best to send your Surface pen for service through this link: msft.social/1djNSd.
Kindly sign in with your Microsoft account and select the device or register a new device. Once you select a registered device, you'll see replacement offers based on your warranty status and eligibility for exchange. We'll be here if you need additional assistance.
@@MicrosoftCustomerSupport I'm trying to request a replacement order, but it tells me it can't process it
If that's the case, we strongly suggest contacting our Microsoft Support team through the phone number on this link: msft.social/N0waiP. Just look for your country/region below.
Please note that they have additional tools and resources to help us out further. After that, kindly secure a Service Request number from them for future reference of your case. Keep us in the loop.
I tried all these solutions, updated the computer, changed the tip, changed the battery, but the pen itself is not lighting up/turning on! Should I try to get it fixed or buy a new one?
Thank you for bringing this to our attention, Yazlin.
We have received your concern about your Surface pen is not working even after trying troubleshooting steps like updating your device and following the tips. We understand that you are worried since the pen is not properly working. Allow me to assist you.
1. Have you tried to contact the store where you purchase the pen?
2. When was the issue started.
Let me know how it goes.
Hello, Yazlin. We hope you’re doing good today.
We just want to make a follow-up as we aim to help in resolving your case. This is in line with your query about your Surface Pen that’s not working or turning on even after trying some troubleshooting steps.
We’ve asked some questions to further isolate your concern and if you still need assistance, don’t hesitate to send us a message with the following information that we need.
Thank you for reaching Social Media Support. Have a great day!
@@MicrosoftCustomerSupport Hello, the batteries I was using were faulty but I changed them and the pen is functional now. Thanks for your help!
Wow! We're so happy to hear about this. We sincerely appreciate your taking the time to get back to us and update us on this development. If you need further assistance, we're just here for you. Thank you and have a great day! 😊
Hello, replaced the screen of my surface 5 pro 1796 with another of the same P / N, it was working very well for a whole day, after a win10 update, coincidentally the touch no longer works. I restored Windows as factory, I also tried booting in UEFI mode and the touch no longer works, it is inoperative.
I have my doubts:
1- When did Windows also update the firmware of the touch control board, is the firmware incompatible?
2- When the touch is connected or disconnected, the screen always works ok.
3- I have installed two screens and the same thing happens, after Windows is updated, the touch no longer works.
Hi there. Let's get this sorted. We understand that you encounter a problem with touch feature in your Surface Pro 5. We need to gather more details in order to isolate this issue. Please provide the following information:
* When and where did you purchase your device?
* Have you made any changes in your device prior to this issue such as installing an update?
* What troubleshooting steps have you tried so far? This is to avoid doing the same workaround.
We'll wait for your response.
@@MicrosoftCustomerSupport
* The equipment is no longer under warranty, buy it in Spain.
* I replaced the screen with a new one.
* the touch screen is inoperative after updating windows.
* I have restored windows as factory and the touch screen does not work.
Hello again!
We recently talked about your case here on social media, and we would like to know what you think of this experience with us. We would like to request a moment of your time to complete a questionnaire, where you can tell us what we've done well and what we can further improve on. If you have time, please fill it out.
If you need any further help, feel free to write again.
msft.it/6004jY53o
Thank you for your time, and we hope that you have a great day!
My pen’a eraser is working but it is not writing, I have replaced the battery and it the light lit up which I think is good but still no writing. I also paired it and connected but it still doesn’t work. What should I do? This is already my 2nd pen I’ve had.
Hi there, Emma. We're here to assist. Which Surface Pen are you using? Here's how to determine which pen you're using: msft.social/R1jurr. You can try the steps provided here: msft.social/2xxqlR to troubleshoot your Surface Pen under "Pen will not ink" sub-category. It may also help force restarting your Surface to refresh the touch functionality and test in on a known good app (e.g. Sketchpad via Windows Ink Workspace). -Tim
Hello, Emma. We’d like to do a follow-up on your concern. Do you still need any assistance? We’d appreciate it if you could rate the experience you received from the social media team here: msft.social/xAcqWX. Moreover, for future support, please check out our Customer Support RUclips channel: msft.social/h5ES2J. Thank you. -Jiro
Si tu surface pen no detecta la punta pero el boton trasero si funciona esta es la solucion: Busca: "Administrador de dispositivos" allí clic en "Dispositivos de interfaz de usuario (HID)" luego en "Intel(R) Precise Touch Device" y en la pestaña "Controlador" lo deshabilitas y con el raton lo vuelves a habilitar. Y listo!
Me funcionó solo por 20min
I have a surface book 2. My pen tip stopped working a few months ago, but the eraser button still works and writes.
I've replaced the battery, replaced the actual tip itself, and uninstalled/reinstalled all the surface pen drivers, however, the pen tip still doesn't work, but the eraser does.
I don't live especially close to a Microsoft Store, and want to verify this is a pen issue, and not a surface book 2 issue before I commit to purchasing a new pen...
Any ideas would be very much appreciated.
Hi there! Thank you for reaching out to us. We understand that your Surface Pen stopped working. This issue may occur due to a broken pen tip, a corrupted pen driver or an issue with your device touch screen. Since you've already replaced the battery, replaced the pen tip, and reinstalled the surface pen drivers to no avail, then we suggest that you reinstall the touch screen driver. On how to do this, please follow these steps:
1. In the search box on the taskbar, type device manager, and then select Device Manager in the results.
Expand the Human Interface Devices category.
2. Right-click Intel(R) Precise Touch Device, select Uninstall device, and then, in the Uninstall Device dialog box, select Uninstall.
3. Right-click HID-compliant touch screen, select Uninstall device, and then, in the Uninstall Device dialog box, select Uninstall. If you see two HID-compliant touchscreen drivers, right-click the first, select Uninstall device, select Uninstall, and then repeat the process for the second driver.
4. From the Action menu, select Scan for hardware changes. You may also need to restart your Surface. It will automatically download and install the touchscreen driver when connected to the internet.
To learn more about troubleshooting your Surface Pen, please check out this page: msft.it/6057TdeOc
Let us know how it goes.
Hello! Just checking back with you. You've recently reached out to us because your Surface Pen has stopped working. Since you've already replaced the battery, the pen tip, and reinstalled the surface pen drivers, we've advised you to reinstall the touch screen driver. In addition, we've provided you a link on how to troubleshoot Surface Pen issues. For your reference, here the link: msft.it/6057TdWU1.
By the way, we'd love to hear from you! Please share your experience with the Social Media Team by clicking here: msft.it/6058TdWUG. Moreover, for future support, please check out our Customer Support RUclips channel msft.it/6059TdWUH. Thank you!
Hi Microsoft, I just bought the newest pen for my HP Envy x360 with Windows 10. I paired the pen and it shows that it has 100% battery. I have done every single trouble shoot option, but maybe I'm missing something?
battery 100
I have unpaired and repaired
Windows is Up to Date
Touch screen works with finger
Surface Pen Driver says it's up to date and working
Anything else I can try? I did the trouble shoot you've been linking
pen simply does not work on this model. for people trying to figure it out. no smart pens work with it
Hi, My wacom pen tab is not working in PowerPoint 2016, whereas it works in excel, Word, one note and in other app. even in slideshow in PowerPoint, but not in PowerPoint. plz suggest me the solution.
Why does Microsoft surface pro have too Error????????
In my case pen's main button (the one that should open apps) is still not working, no matter how many times I reset connection. Is there a way to bring this feature back? It worked at the beginning...
I've hardly ever used my surface pro pen and after finally deciding to get a drawing app it stops working! The light won't even turn on. I've replaced the battery and still nothing :(
Hi there. We're here to assist. Are you using the Newest Surface Pen with no clip, Surface Pen with single long button, or the Surface Pen with two buttons on the side? If changing the AAAA battery didn't work, it may be best that you contact our Microsoft Support for more in-depth troubleshooting. Click here: msft.social/VtwTmR. -Tim
We're hoping that everything's good on your end now. Should you still need our assistance, don't hesitate to contact us back. If you have time, please tell us your experience with our Social Media Support. Rate us here: msft.social/xaGp1k. Have a great day!
hi, is there a 2nd of battery that needed to be changed if I have the sp4 pen (the one with one rubber strip). thanks
Hi there! Thanks for reaching out. Unlike the Surface Pro 3 Pen which uses AAAA battery and 2 #319 coin cell batteries, the Surface Pro 4 Pen only uses a single AAAA battery. Let us know if you have other Microsoft related concerns.
i'm so happy. i was about getting two of those 319 batteries @@MicrosoftCustomerSupport
Awesome! If you also have Surface Pro 3 Pen, then that #319 coin cell batteries you'll be getting would be very useful. If you have any other questions or concerns, feel free to share them with us here. 😉
Hello! We want to ensure that you receive the best support needed. Feel free to message us back if you need further assistance.
We’d also love to hear about your experience with our Microsoft Customer support here: msft.social/ZSJbrr. Thank you for your time!
Did evrything this video said, heck i even tried buying new tips for the pen but nothing. It wasn't until i read more complaints and people saying it worked after slamming it that I was finally successful. So all it took was a nice slam against my counter for it to work. Thanks microsoft :)
Hello~ I have just gotten my new Surface Pen (The latest) and I haven't been using it for I think a month. I have tried all these steps but it still would not work.
Hi. We're here to assist. Can you tell us more details about your concern on your Surface Pen? We will be waiting for your response. -Ken
@@MicrosoftCustomerSupport Oh! I have looked through other comments and went to the links~ I figured that resetting the Surface would work it out! Thankyou for offering!
i have the exact same problem i stopped using it for a while and now i can't get it to work at all. i have replaced the batteries, disconnected my pen from my computer multiple times, done all the relevant updates, been on multiple links and it STILL DOESN'T WORK. do u know how to fix this?
My pens one note purple button is working but the tip and the buttons on top of it aren’t. I’ve tried to reconnect the pen, replace the battery and surface diagnostic toolkit but NOTHINGS working
Please help
Hi there, Tayyibah. If the basic troubleshooting steps don't work, you may need to replace your Surface Pen. To request a replacement Surface Pen, go to Device service and repair here: msft.social/Pnvvc4. Sign in with your Microsoft account and select the device or register a new device. Once you select a registered device, you'll see replacement offers based on your warranty status and eligibility for exchange.
Hello. Were you able to resolve your pen issue? Feel free to let us know. By the way, if you have time, we'd like to your thoughts about our Social Media team. Please share it here: msft.social/KMSU6n. Thank you and have a good one.
All options don't work. I tried re-connectingt the pen, refreshed the driver, reinstalled window. The button at the back does work, but not the tip. 1,5 Years old. I switched to windows because I wanted to show other graphic recorders that life beyond an i pad excists. I failed.
My pen was purchased a few weeks ago, and I had kept it in good conditions and replaced batteries. However, yesterday it started to flash a green light , I searched and followed instructions but nothing worked. My top button still works and opens a sticky note looking screen but my stylist tip doesn't work...
Hi, Lizzie. What's the make and model of your device?
My device is a surface book that I had got on Christmas day two years ago.The pen that came in the original packaging had got the tip broken. So for a while I didn't use the pen, but I eventually went to Best Buy and purchased a new pen. I followed the steps to setting it up and for a few days it had worked perfectly fine but one day it stopped working.
If it is broken or worn out, you can get a pen tip kit at a Microsoft Store or online. Pen tip kits are different for each pen; make sure you get a kit that matches your Surface Pen model. Here's the link: msft.social/VCSgl2 Or you can go to the retailer from where you purchased your Surface Pen.
My new surface pen is the newest model.everything is in tact, the only thing I see wrong with it is that the tip won't work on my surface book screen
Have you tried contacting our Microsoft Store online? Or contact the retailer?
OK great. Thanks for telling me how to replace the battery. What do I do when the light is blinking orange, even with several new batteries, and won't enter bluetooth pairing mode?
Glad that you've reached out to us, Mark. We understand that you're having trouble with your Surface Pen. Which model is it? Also, does the LED light blinks continuously or every 2-3 seconds? On which device are you using the pen?
Hello again. We didn't hear anything from you. Do you still need help? Please let us know so we can assist you accordingly.
@@MicrosoftCustomerSupport when I put a discharged battery, the pen blinks red. when I put a charged battery, nothing happens. help me out. cant pair my pen to surface pro 3
I have a surface 3( not the Pro 3) and my pen is not working properly. The battery is good and the eraser button works for opening the windows ink stuff, but I can't write with it. I've already visited the troubleshoot page and nothing worked. Any help?
Thank you for getting back to us. In that case, we suggest contacting our Surface support team for further assistance. They have additional tools at their disposal to assist you accordingly. You may contact them via this link: msft.social/0Bouze. They are the best people to get in touch with when it comes to Surface device/accessories repair and replacement concerns. Please secure a Service Request number from them for future reference. Keep us in the loop.
Hi there. Just checking in. We really want to ensure that you were assisted accordingly. May we know if you were able to contact our Surface Support team? How was it? Please remember that you can always get back to us for help.
Hi! How are you? Mind sharing a minute of your time on how your experience with our Social Media support was. Click this link to rate our service: msft.social/VpM7ru. Should you have any further concerns, do let us know.
I have a bamboo stylus that my windows 10 touchscreen isn’t discovering. What do I do?
i have the newest pen, is it suppose to only work with the battery?
Hi, Faisal. We're happy to address your concern with Surface Pen.
To answer your question, it's a yes. All Surface Pen are battery operated.
For additional tips on how to replace your Surface Pen batteries, you may visit this article: msft.it/6052Tg6O4.
Stay safe and continue to be healthy.
We’re just checking back with you, Faisal. We hope you're doing great upon receiving this follow-up message.
Recently, you’ve reached out to us because you want to know if your Surface Pen device supposed to work with the battery.
We informed you that, all Surface Pen are battery operated.
Should you have any Microsoft-related questions or concerns, you know where to find us.
Also, we want to know your experience with the Social Media Team by clicking here:
msft.it/6050Tgpvj.
Moreover, for future support, please check out our Customer Support RUclips channel msft.it/6051Tgpvd. Thank you!
Put pen into pairing mode and just see Unknown Device listed in Add a Bluetooth Device. Pen not listed in Bluetooth Devices menu but still functional. Figure that one out.
My pen with no clip failed after little over a year (just in time for the warranty to expire). The erasure button and erasure sensor still worked but the tip was completely unresponsive, i ran the troubleshooter but got no results, reset and redownloaded all the related drivers as instructed but still nothing, replaced the tip completely and it still does not write at all. My conclusion at this point is internally something between the battery and the tip has fouled out and i will have replace the entire unit or just use a usb drawing tablet like my "One by WACOM" if i want to draw anything; even though half the point in getting the surface pro 7 at the time was to have a portable drawing station that was self contained. Though from the other comments, what i see on the forums, and from the customer support site it seems ill have to just buy a new +$100 pen every year like a hidden subscription if i want to keep using it for that.
bro ion even know this thing had a battery??? I've had it for a YEAR and its fine lmaoo. but the pen clicker has never worked BECAUSE I NEVER CONNECTED IT LMAOOO. everythings great now thank you so much
My battery is working the LED light turned on and everything, I even disconnected the pen from the Bluetooth and added it again multiple times but it still wouldn't work.
Hi, Jooha! We know how it feels when you're unable to use your Surface Pen the way you wanted and we are here to help you out.
There are reasons why Surface Pen stopped working such as outdated driver or the Pen itself is defective.
To determine the cause of the issue, we suggest trying the following troubleshooting steps:
1. Install all the updates through the Windows Update. Click on Start button > Settings > Update & Security > Windows Update, and then select Check for updates.
2. Use the Surface Diagnostic Toolkit to verify if all the drivers have been installed. For more information on how to run Surface Diagnostic Toolkit, please refer to this link: msft.it/6058TwF5k.
Let us know how it goes.
Microsoft Helps thank you I will definitely try that
You are most welcome! We'll be happy to wait for your update. Should you need our assistance, don’t hesitate to get back to us. Keep in mind that your concern is important to us.
I can't use nip to right click and side button for right click not working either. It's the new model pen that I bought 1 month ago. It working fine a week before. Please help me
Hey there. Let’s look into this. When did you start experiencing this issue? What troubleshooting steps have you done so far? Have you made any recent changes?
@@MicrosoftCustomerSupport I get the issues when I update windows recently. But nevermind, the problem for right click at side button get fix last night. Still have problem with right click using nip though.
I have the same problem. It started just yesterday, but I have not used the pen for about a year.
Pen is connected via bluetooth.
Keys are working but the screen cannot detect the writing (also not the eraser).
Touchscreen is working (also multitouch like zoom).
I replaced the battery (now 100%).
I restarted the surface.
I reconnected the pen.
I reinstalled the drivers for the touchscreen.
MS updates all done.
I also tried the steps with the Tablet PC Settings. Also there the pen is not detected.
I de- and reactivated the Intel(R) Precise Touch Device.
I de- and reinstalled the drivers for the Intel(R) Precise Touch Device.
I checked the metal contacts in the pen, nothing is broken.
I replaced the pen tip.
I run the Microsoft Surface Diagnostic Toolkit (no errors found).
What can I do?
i had this exact problem and I just turned around the pen and realized that the pen was working from the eraser side and not the pen side
SP4 Pen not working (ink) buttons work (opens OneNote). Already replaced new battery, connects properly to bluetooth. Ran Surface Diagnostics, my SP4 is up to date.
Add to that I've tried contacting Microsoft Support plenty times for replacement of my SP4 with screen flickering still no reply after more than 3 weeks.
I guess this is the last Microsoft device I am getting. One problem after another and after sales support is pretty much nonexistent.
Hi Zaymon. Replacing or reseating pen batteries and running the Surface Diagnostic Tool are good ways to resolve inking issues. If the issue persists, a touchscreen-related issue may be at fault. Have you tried contacting our Global Support? Click here: msft.social/NmhJ7f Keep us in the loop.
Just checking back with you. How's everything on your end now? Was your issue resolved? Please let us know. Thank you.
How’s it going, Zaymon? Should you need further assistance don’t hesitate to get back to us. By the way, we want to know your feedback about your experience with our Social Media support through this link: msft.social/Ekz3eI.
Moreover, for future support, please check out our Customer Support RUclips channel msft.social/SbpsBW.
SP4 pen still not working. MS Support in Philippines phone just rings no one picks up so I can't even inquire where I can get my SP4 replaced due to the flicker issue. Is there an email contact I could reach. The virtual assistant is no help, doesnt connect me to a real person.
Hi, Zaymon. Thanks for reaching out. Officially, the manufacturer's warranty on Surface is only valid if the device was officially released in your country and purchased through an authorized retailer. In your case, your best option is to find friends or family who live in an official launch country to set up the service on your behalf. You may also check with the store where you purchased this device for more info. Hope it helps.
my surface pen's led doesnt light up. i've switched out the battery and it still doesnt work. What should i do? It was working only a day ago
Hello. We're glad you reached out. We understand that your Pen isn't working, and we can help.
Surface Pen that doesn't light up gives us a hint of possible low battery. Since you've mentioned that you replaced it already, but still doesn't light up, we're now leaning on a possible hardware failure. At this point, it's best to contact a Surface specialist for possible replacement or service. Please call the number specified for your region in this link: msft.it/6052TCpVm. Thank you.
We'd love to hear from you! Please share your experience with the Social Media Team by clicking here:
msft.it/6056ThxUy.
Thank you!
@@MicrosoftCustomerSupport thank you, don't really feel like calling a number but i may eventually if i have time
What should I do if my Pen (it’s the newest model as of the time of this video releasing) is unresponsive to my display? The buttons are working, I replaced my battery, and it’s connected to my laptop but it won’t respond whenever I try to use it on my display.
Hi. We certainly understand your concern and want to get this taken care of on our end as well. Can you tell us the make and model of your Surface? To Find out which device model you have, check this article: msft.social/S699x7. For now, we suggest that you perform a two-button shutdown reset. Follow the steps here: msft.social/qB7aAC. This will refresh the configuration of your device. Keep us posted on the outcome. -Ken
Microsoft Helps Thank you for the help! After the second try, it worked and my display responded.
Glad to hear that everything is doing good now. We appreciate your cooperation and all your efforts in resolving your concern. If you have any Microsoft-related concerns in the future, feel free to contact us. We’ll be more than happy to help.
By the way, we want to know your feedback about your experience with our Social Media support through this link: msft.social/iThseV.
Keep in mind that you and your concern is important to us.
@@dolphingoboop How did you do I I can't figure out
How do you change the other two batteries. I just changed my battery and the pen is still not working. Why do you only provide 1/2 the solution?
Trying to catch up with your concern, Uly. Which article/solution are you referring to? Mind sharing? We'll wait for your response.
Hi. How's it going? Do you still need assistance?
I did all this and my pen still doesn’t write...
Hello there. We appreciate all your efforts in performing the troubleshooting steps suggested on this video. Just to clarify, which Surface device are you using? Any recent changes made before the issue started?
Hi. Any updates? Do you still need our assistance?
Hi microsoft, i stopped using my surface pen (the newest model) for a while and now i can't get it to work at all. i have replaced the batteries, disconnected my pen from my computer multiple times, done all the relevant updates, been on multiple different troubleshooting links and it STILL DOESN'T WORK. do u know how to fix this?
Good day, Megan.
We apologize for delayed response. Just checking if you still need assistance regarding with your concern with Surface Pen? If yes, just let us know.
Cheers.
My surface pen eraser works but not the pen tip itself?
"I was able to fix this issue myself by twisting open then rapidly closing the battery compartment while simultaneously pressing both the right click button (flat side) and the eraser button." - Sundevil98 answers.microsoft.com/en-us/surface/forum/surfaccesso/my-surface-pen-reversed-orientation/795a26d3-8d7b-41dc-b010-c37cedc828be I just tried this and it worked. At first it wasn't working because I was closing the battery compartment and pressing the buttons too slow, so remember to close the battery and click both buttons as fast as you can.
My new style pen with single button on the flat stopped working eraser worked pen would pair and stated it was working correctly.
Found out the case I had bought jammed the side button in so the nib side wasn't registering.
Freed up the button pen works great again.
Maybe will help someone!
Is your pen nip for right click working? It's not working for me :(
Got it. Is the eraser button working? Is the right click function the only feature you noticed that not behaving right? Thanks.
@@MicrosoftCustomerSupport yes, just right click not working. Everything else works fine.
Can you tell us which Surface Pen do you have? You can refer to this link: msft.social/5imE4U. Also, have you checked if the right works if you use the pen on another device?
My pen writes when I left it off the screen. I use it to take notes and class but it connects all the letters and my work is sloppy and unreadable. It worked perfectly before.
Hi! We'd like to help get this sorted out. May we know which Surface model do you have: msft.social/sZrP0X? When did it start to happen? Have you made any changes to your computer prior to the issue? -Gemzon
hey, is the oldest surface (1st one shown on the video ) working with the newest surface go? i have the problem that nothing works, only the click function to open the notes. Does the pen not work woth my surface go?
Hey im having the same issue, did you find a solution to this ?
@@Ts44754 hi, no sorry. Weirdly it's nowhere to be found ... I just sold mine on Ebay and planning to get a newer model soon
Mary inthefandom Thank you, im looking to do the same myself
Hi there! Allow us to help. Can you tell us more information about your concern, so that we can assist you accordingly? We look forward to your response.
@@MicrosoftCustomerSupport me and @twinkle star are just a little confused wherever the oldest model of the pen (shown on the video) doesn't work with the new surface go ( purchased 2019) or if our pens are just broken. there is no information about that anywhere to be found. If you try to connect it to the surface it shows that it is connected but it doesn't interact with the screen whatsoever. So basically we are just wondering what pens exactly work with the newest surface go. It would be nice to know if there is an old version that works, since they are cheaper and I personally really need to save the money
Hi, my battery was emptied so I put a complete new Duracell battery in it but the LED keeps on the orange/red light (no blinking). And I also can’t pair… any help? I tried other batteries too, same problem
Hello there, Ary! Our apologies for the late response.
It appears that you're having issue with your Surface Pen that keeps on the orange/red light and it's not blinking. You also mentioned that it doesn't pair and you have tried other batteries with the same issue.
We appreciate you bringing this to our attention, and we'd like to take a closer look into this, so we can assist you accordingly and effectively:
1. Can you tell us the Surface Pen model you have?
2. What is the make and model of your device and the current Windows version/OS Build?
3. Are you getting any error messages that you can share with us?
4. Is this the first time you experienced the issue?
5. Were there any changes/updates made on your device and pen prior to the issue?
6. To make sure that we have not missed anything, what troubleshooting steps have you done so far?
We'll be here for you.
@@MicrosoftCustomerSupport Hi, thank you for getting back to me! I appreciate it.
To answer your questions:
1: I have the model M1776 black
2: Surface pro 6; windows 10 OS build: 19042.1288
3: No error messages other than a continious red/orange LED light on my pen
4: Yes first time
5: Nothing, I only used Microsoft Endnote for my classes
6: I have updated my surface pro to the latest update, restarted my device. The issue began when I tried to use my pen and noticed that it’s not working (not able to write anything) so I took out the battery, reinstalled it and there was no LED light so I figured the battery was dead (although the battery was fairly new, only 1.5 months old), I replaced it with a new battery and that’s when the red/orange LED started to light (without stopping or blinking). Although I can still write on my surface but the bluetooth is undetectable. I tried inserting another new battery but I had the same issue. When I long press the top button, I can see the red LED flickering (as it’d normally do when pressing the top button) but the flickering is really hard to see since it’s a very slight lighter red that flickers. But no change to bluetooth or whatsoever.
Thank you very much for the information you've provided. We really appreciate the efforts you’ve shown in addressing this issue.
Since you're still getting a red LED light even after replacing the batteries with new ones, your pen may need to be replaced.
Have you already initiated the process of requesting a replacement by signing in to your Microsoft account, and going to Device service and repair?
We'll wait for your reply
@@MicrosoftCustomerSupport Thank you for your response. I haven’t initiated the process yet, sir. I did add both my surface pro & my pen to my microsoft account through serial code but there was no option for service repair for my pen. My surface pro did however have the option since it’s linked to its guarantee (although I’m over the guarantee date).
Could you kindly help me through this process please?
Not a problem, AryJaey! We really appreciate the efforts you’ve shown in addressing this issue.
Since you're unable to initiate a service request, please reach out to our Surface Support Team so you will be assisted accordingly. They are the dedicated team which handles this type of concern because they have the additional tools.
Please visit this link to contact them: msft.it/6050kzHu6
Kindly enter the appropriate reasons for contacting Support, and sign in to your Microsoft account if prompted. You can either chat with them, or request for a call back.
Should you need to get back to us, please secure a Service Request number from them as reference to your case. We can use the SR number to check what was discussed.
Let us know how it goes.
ETA: OMG - I replaced the 2 tiny 319 batteries in cap of the 1st pen with the 2 buttons and it’s working again! The batteries are the 2 tiniest button batteries I’ve ever seen (I stole it from a like HP pen I got for free that I thought could work with my surface 3). It’s been years since I got this pen to work.
Microsoft! Why does this video not explain the other (2) 319 cell batteries in the “cap” of the pen with 2 buttons? I finally realized what the little picture was telling me. There are THREE batteries in the 2 button pen. 🤦🏽♀️ I’m buying the 319 batteries and see if this fixes the pen as I was about to throw it away. 😐
i followed through all these steps, ive changed the pen's battery, reconnected the pen, reset my surface book, and my pen still doesn't write, but the button on the top (the eraser part) still works. its been like this for a few weeks. help please?
Hi, Dacian. We carefully reviewed your case and it seems that you’ve already tried all the basic troubleshooting steps. To cover every issue that you have with your Surface Pen, we recommend you to reinstall Windows on your Surface Book.
In this process, you need to have a Flash drive with at least 8gb of storage space and recovery image of Surface Book that you can download here: msft.it/6056Twz60. Once you have these, please click this link: msft.it/6057Twz6F to know the steps in creating a USB recovery drive for Surface.
If this is not possible on your end, you may visit the nearest Microsoft Store in your location here: msft.it/6058Twz62 or contact our Surface Support here: msft.it/6059Twz6N. They will be able to provide the best option in your situation. You should be in good hands.
We’re making sure that your concern is being taken care of, Dacian. How’s everything so far? Just a recap, you’ve reached out to us because your Surface Pen doesn’t write on your Surface Book device.
Since you already performed all the basic troubleshooting steps, and the issue persists, we recommended that you reinstall Windows on your Surface Book. In line with that, we provided links that includes on how to download a recovery image: msft.it/6052TwTZw, creating and using a USB recovery drive for Surface: msft.it/6053TwTZb.
For additional help, we gave you a link to locate the nearest Microsoft Store on your location to have it checked. Also, a link where you can get in touch with our Global Customer Service team: msft.it/6054TwTZj.
This will ensure that your issue will be addressed right away. Thank you for contacting the Social Media Team. Have a great day!
So I’ve done everything this video told me and I got my pen last May as a present and now it’s not working and it’s scaring me
My surface pen was working perfectly until yesterday. When I removed the battery to show it to a friend, then the pen stopped working since then. I've done all the update and surface troubleshooting kit. the pen can only connect the Bluetooth and open the software with the action button. But it can't ink anymore. Please Microsoft help me.
Hi there, Ilton. Glad that you've reached out to us and we're happy that you were eager tp show the battery to your friend. If performing the steps provided on the video above didn't help, re-intializing the Precise Touch driver can get this addressed.
To do this, you can follow the steps below:
1. Right click the Start button and select Device Manager. Make sure that you're sign-in with an Administrator account.
2. Find Intel(R) Precise Touch Device under the Human Interface Devices category.
3. Right-click on that driver and click "Uninstall" device.
4. Once this is uninstalled, restart your Surface.
5. After it restarts and completely signed-in, the driver should automatically re-install. To verify that, try going back to the Device Manager.
6. Try out the Pen on a known good app.
Hope it helps.
@@MicrosoftCustomerSupport Unfortunately, it didn't work.However, I could fix my problem. After doing what was indicated and losing all my hopes, I decided to check again the last part of the pen (the plastic part with the button). And, after removing it from the main body, I noticed that one of the three metalic terminals was stuck inside the body what was avoiding the contact between the two parts. After fixing it, the pen started to work again. So, I would like to share with you guys to help other that may have issues like mine. To warn them to also check the metalic terminals that might be stuck and make the pen behaver weird.
Anyway, I would like to thank Microsoft for such attention and for trying to solve my problem. I really appreciated.
The included stylus (SP3 perhaps) is not compatible with surface pro 4
My pen won't write but I can click the button. This is for the 3rd generation (flat side, one button) I've tried:
- checking battery power
- replacing the battery
- unpairing and repairing
- checking that all microsoft updates are current
- checking button on pen works (it does)
- checking that the cursor is activated by the pen (it doesn't)
Any help would be appreciated
Hi there, Karl. We're here to assist. Have you tried downloading and running the Surface Diagnostic Toolkit? If so, what was the outcome? Does force restarting your Surface to reset the touch functionality and testing it on a known app such as Sketchpad via Windows Ink make a difference? Removing and reseating the pen tip may also resolve the pen's ability to ink. Plus, you can also try your pen on another Surface or vise versa to help isolate the issue. -Tim
Hello, Karl. We’d like to do a follow-up on your concern. Do you still need any assistance? -Jiro
Hi. Hoping all is good on your end. Should you need further help, feel free to post back. Anyway, we'd like know your experience from our Social Media. You can share it here: msft.social/SENcgC. Cheers and have a good one. -Tim
I have this same problem and have tried all the same steps. Did you find a resolution?
Hi, Melody! Thank you for letting us know this matter. Since you have tried the necessary troubleshooting steps on your end to no avail, we suggest contacting our Microsoft support here: msft.social/Grtq41. They have the right tools to check and provide in-depth support in resolving the issue. Please don't forget to ask for a service request number for future reference. -Eya
It says that it connected to the Bluetooth but it’s still not working. Please help
Hi there. For us to have a clear picture of the issue, may we know which Surface device you're using? Is it under Windows 10? Which build and version? Any recent changes made before the issue started?
@@MicrosoftCustomerSupport It's fixed now, I just put in new batteries so it's fine
Great! We're glad that the issue has now fixed. Should you have other Microsoft related concerns, don't hesitate to contact us.
Thank you very much and have a great day!
@@MicrosoftCustomerSupport You too, thanks.
my pen doesnt even have a button at the top it has to circular buttons and the top is like the pens where you take the cover off and put it back on but i can still twist the top to find the battery slot
I already replaced the pen twice!!!, not working for more than 15 minutes, after that I have to turn the tablet off and on again for it to detect the cursor, i can't believe how many people is in the same situation
I bought a surface pen four months ago and I've been using it well since then. But just today, while writing some notes with it, whenever I slightly lifted the pen to write down the next letter, the ink would follow (it looked like something written without lifting up the pen from the paper)
I've tried shutting down my laptop, changed my pens batteries, check if its tip is bent of cracked(which it isn't) restarting apps and tried changing its sensitivity and its handwriting font but nothing works..
I've run out of ideas, how can I fix my surface pen?
Hi, Lhynell. We got your post about having issues with your Surface Pen. We’ll do our best to help you sort this out immediately. For us to further isolate and provide you with other options about your concern, kindly provide us with the following:
1. Are you getting any error messages when experiencing the issue?
2. Were there any changes made before it happened?
3. Were there any pending updates on your laptop?
4. May we know the make and model of your laptop and the Surface Pen
model you have?
For further help about the issue you’ve encountered on your Surface Pen, you can follow the steps here: msft.it/6052TiiMr. We’ll wait for your update.
@@MicrosoftCustomerSupport
Hi, to answer your questions,
1) I haven't received any error messages but before and while this happened.
2) I connected my pen to the laptop for the first time and later on disconnected it.
3) I didn't see any pending updates as I was up to date with updates
4) I have a surface book 2 (Model 1832 i5) and the pen is the latest model of the surface pens ( i don't know whats its called but on the pen side, there is a short button on its side(doesn't take up the whole side of the pen).
Thank you for the additional details. Just to confirm, have you tried following the steps on the link we’ve provided earlier to check?
We also suggest running the Surface Diagnostic Tool by following the steps here: msft.it/6058Timla to repair damage systems files and determine if the issue was caused by your Surface Pen or Surface Book 2. Let us know how it turns out.
@@MicrosoftCustomerSupport , yes I've followed the link and all showed was clear, although I think there is something wrong with my surface pen. as I used another person pen and it worked fine with my laptop whereas my pen keeps mucking up...
Our sincerest apologies for the delayed response, and thank you for the additional details. Since you’ve tried using another pen and the issue isn’t happening, we suggest following the steps here: msft.it/6055TcEbD to further troubleshoot your Surface Pen. Let us know how it turns out.
it doesn't work for me.. the pen I'm trying to fix has the same problem, but the eraser work. what should I do?
Hello, Sophia. We understand how important your Surface pen is, and we appreciate your efforts to resolve this. Please allow us to further assist you on this matter.
For us to provide the best course of action regarding this issue, kindly fill us in with the following details:
1. When did this issue start to occur?
2. Does the Surface pen work before?
3. Have you made any recent changes to your Surface device prior to the issue that may have triggered this problem?
3. Have you already tried to check this support article: msft.it/6017wEywf on how can you possibly fix your Surface pen?
4. What troubleshooting steps have you taken so far to isolate the issue? We need this to avoid providing the same procedures over again.
Let us know how we can be of any help. We’ll keep an eye for your response. Stay safe!
Hi there! Checking back with you as we want to make sure you get the assistance you needed with your Surface concern.
Do you still require our help? Let us know. We're just a message away.
Thanks!