Dave, I was in the home improvement business for several years and I must have had the same customer that you have. I called him Never Satisfied. Either, didn't like the job I did or wanted much more than the original agreement. There must be a club where they all get together and compare notes just to see how much crap they can get away with. I'm still with you on your videos.
Ah, the good old "You touched it, therefore you are married to it" customer.... nothing wrong with that display, it is as good as any NAD display I've seen.
I've dealt with this for all 47 years that I've been repairing audio gear. It helps that my website now makes it plain that I ONLY warranty the work I did, and not the whole unit, unless it was completely rebuilt.
Exactly. No way any customer of mine gets away with that. They don't pay, they don't get it back, and under my State law after 90 days I can auction it publicly to recover my debt, balance if any going to the owner. And I fire the customer as well. Don't be a doormat.
Considering the guy changes LEDs to light bulbs when just fuses need to be replaced, it isn't a stretch that when taking something to him for one thing and another thing breaks, to think it is this guys fault.
BTW, I forgot to mention. That rear connector with the blocked insert is called an F connector. Must be a piece of wire in there. When I worked for the electronics store, people would bring in a small TV with the F connector broken on the rear and wanted a new connector. They wanted us to install them. We sold them but not putting them in. Sorry, we'd say.
They won't stop talking about cellphone guy here today in Sask. What he didn't tell the media is the cops flagged him for using the phone on a public road and he then tried to pull into McDonalds to use their app as an excuse as to why he shouldn't get a ticket.
Oh likely that was the case they saw him on the road using it and the ticket is definitely justified. I see people in their God damn phones all the time and it drives me crazy.
I spent 40+ years fixing this kind of stuff. I hated it when people took their stuff home and tried to cook hotdogs with it, or weld a quarter panel on their Chevy pickup and then wanted warranty. Fortunately, I didn't have to get mean about it very often. I always enjoyed the NAD's with the open 18k resistor in the protection circuit. Good money there.
That looks as it should and i would probably let him find another tech to satisfy his picky a$$ and the blown fuses are odd. One fuse sure but two? There are no techs in my area so he should be thankful.
Some things are just unfixable even though they look fixable, and i lose my shirt on those calls. And some customers will make me come back just because they aren't convinced that it's fixed, and i lose time and money on them. It's the downside of service work.
Thanks for the video you know how some people are I had a guy with a Pioneer SX 1250 he hooked up 10 pair of speakers I'm not kidding and he wonders why the receiver blow up gee I wonder why that happened what a dummyHave a better day thanks to the education today on the bench is a H&H Scott 222c I'm excited to get it going it looks stock someone threw it away I found it in the alley Someone by the house contents included I wonder what else could be in there
Another "fun" customer is one who knows more than you. A few years ago, I was installing VoIP phones in a vet's office after we'd cabled the place with CAT6. The office manager was the vet's wife. She got really upset when I connected my computer to the switch with a CAT5 patch cord. I tried explaining that it wouldn't make any difference, but she knew better because her husband had read some magazines. I guess that meant she knew better than me, with my decades of experience in telecom, computers and networks, not to mention studying electrical engineering in college and Cisco CCNA certification!
I love that stuff, I first reply with "You called me". Or when people are watching over your shoulder offering "advice", I just say "Here you go, have at it!". lol
I agree, proper bulbs look best, the ONLY leds that will look decent in these are filamint led strips. If he cant see that display that proves he has bad eyes, so much so he couldnt see the speaker wires properly and shorted the outputs.
Some people you can never please trust me I worked with the public for 23 years you can bend over backwards and break your back and still won't be happy
That is EXACTLY why my shop refuses all but very special cases of car audio repairs such as vintage car stereos that are hard to replace. The average car audio customer knows just enough to be dangerous, wants their errors fixed under warranty, and is usually the one breathing down my neck the hardest while his stuff is in queue for repair. Couple that with the fact that most car stuff is inexpensive enough that repair costs for all but the simplest repairs approach replacement costs and you have a perfect storm for lost profits and unsatisfied customers.
So many dont understand DC voltage. You have to get the polarity right or otherwise you let the smoke out. I have repaired many u its that has been damaged by reverse polarity.
It looks like those fuses are for the +- 15v & 12v supply (it does not look like it drives the power amp, only +12 to the tuner), which powers the 2 18v, 100ma bulbs. Could the LEDs pull too much current (or shorted) to pop the fuses?
I'm glad all my work has been for business customers, not individuals. Much of the time I didn't even see anyone. I worked in telecom, computers and networks and have never worked for an employer that went after residential customers.
The customer knows what they did. You need to let them know that you know too. I'd also tell them if they ever expect you to do anything for them ever again they'll pay you now. Because if they don't then they've burned their bridge. Them's the choices. No one needs customers like that. You can also use the no warranty on modification work line on them too.
It's difficult, because the customer possibly doesn't realise that the damage is their own fault, and it's impossible to prove unless they own up to it.
@@dunebasher1971 then it is incumbent on the tech to give the customer a lesson on electricity insofar as it explains the situation. As in there's no way those fuses could blow unless either the outputs were shorted or the amplifier was driven too high up. Other component failure is ruled out because when reinstalled the new fuses didn't pop. That's all pretty simple.
I had one who spent $$$ at multiple shops and the dealer but couldn't get answers as to the root cause of his problem. He came to me. I fixed one of his issues and pinpointed the other and explained what he had to do to resolve it. He was satisfied when he left with the car and was happy. The next day he calls and starts interrogating me as to exactly what did I do to fix his issue and why I charged so much for diagnostics? Unbelievable!
"auto muting(dimming )display", perhaps he doesn't understand this facility? As u said , cranks up the volume to try and increase the brightness and "pop". Great video Dave.
That coax connector is an "F" connector, commonly used with RG-59 75 ohm coax for television and FM antennas. If you replace incandescent bulbs with LEDs, you will often need to add a piece frosted or translucent white plastic as a diffuser to spread the light out.
@@12voltvids Wow, well it would probably be a pain, but then you need different LEDs. There are all sorts of LEDs with different brightnesses, different color bands, and different beam widths. Then, you can also use different resistors to limit current flow and regulate brightness. Even after looking through spec sheets for the LEDS, there would likely be a bit of trial and error to get exactly the desired result. The one up side is that if you service more of these receivers, or similar receivers, you would be able to use the knowledge on future devices.
Friejd of mine has a 70s Pioneer TX-7500 tuner which he put white and green LEDs in fornthe display bits, but that works as it's not a digital display. And it looks great. Though a digital disay like this I'd stick with incandescents. But boy, when a Canadian is about tonstop saying sorry huh? Look out customer. This is why I try my hardest to be a nive customer. No one is paid enough to deal with that.
Brightness looks just like my NAD, I think you are good. If I touched an iron I always charged the full bench labor, no exceptions, that was to makeup for people like this guy.
Looks fine to me. Displays always look dim in the shop because it is literally a TV studio. I have so many lights so not only can I see what I am doing but it looks better on camera.
Put acid on the battery terminals to neutralize the alkaline, THEN clean them off. Little bit of diluted vinegar works well for me. Just have to make sure it's all cleaned out.
This is the type of customer that will haunt you forever ! We have all had them, nothing you do is good enough, and then they expect a lifetime warranty. Then people wonder why we don't want to get involved these days.
Got argumentive about my car too. He drives a bolt, i drive a volt. There is a reason I have a plug in hybrid. Because i only need to stop when i choose to take a 45 minute break when travelling. He has to stop to charge at regular intervals and charge up before continuing. Of course he justifies this and tells me he needs to stop for a piss break and to eat ect. I responded it doesn't take me 45 minutes to do that, it takes 3, about the time it takes to put 25 liters in the tank at the gas station.
@@12voltvids Some customers realy have a knack of winding you up, he probably upsets most traders that try to help him. Re Hybrids vs EV's, Hybrids ensure that you can complete your journey without wasting hours of your life waiting for them to charge, EV's to me make little sense if your journeys required stopping and waiting for them to charge. Even Tesla have sacked their team that managed the charging network.
Had it all over the years myself. You try to help them out and it ends up being your problem. The reason why they came to me in the first place is (whatever it is) is a pile of crap that is just waiting for more faults to appear once you wave a screwdriver at it. No more!
@@user-et1id3hd5i I think most of us liked trying to find the faults, but dealing with customers was not the best part of the job. The worst i found were the A/V enthusiasts that thought the knew better than you and would return gear that was working as good as it was when new. As the saying goes, this would be a great job except for the customers !
I am missing your vcr vids, any coming, beta? I always pick up something when you repair or service them, no other technician teaches me anything........I would love to see you repair a Sony SL-HF2100 as mine has a faulty flat cable coming from the touchscreen and no one in my country UK can repair it, or should i say will not even look at it, i bet you could though!
I don't doubt the guy was being a jerk, but for those against LEDs, increasing the series resistor used with an LED will make it dimmer. I'm kinda curious what those two blown fuses are for. 1/2 amp is pretty small.
I didn’t know anyone still repaired electronics other than video games and cell phones. I contacted Toyota about the stereo in my truck having issues with the display cutting out and they said it has to be replaced because nobody fixes that stuff anymore.
Vehicle manufacturers have never offered repair services for electronic modules - it will always have been straight replacement of the relevant units. Actual component-level repair has always required going to independent specialists, and for something like a stereo, it's nearly always cheaper to replace with a brand-new aftermarket unit that probably offers better audio quality and more features. In many cases, the parts to repair the old stereo aren't readily available any more anyway.
thats why i only fix whats mine , and for the l.e.d if you dont want them to be too bright or give hot spots , file the tip of the l.e.d bulb its going to help difuse the light better
File the tip, and then put a little piece of foil tape on the end, so the light goes out sideways, not directly into the display, more like an incandescent does. Or you can buy "straw hat" leds that come with flat tips already, instead of the typical round lens ones
The worst part of any service guys. Job is dealing with customers. It takes a certain kind of person to be able to deal with customer service. Often service technicians are either very good at their job and lack customer service skills or the very good of customer service. And very poor at the job is very rare when you find both.
I work in trades, oftentimes you end up with finishing someone else's job. Then the next thing you know is these all sorts of excuses that you just know you're not getting paid.
I have many offenders right here on my channel that despite giving them directions to send me items in for repair by post because they are either ignorant or stupid ship by fed ex. Then I get hit with broker fees which once the owner finds our that I expect those fees they cut off communication and I am stuck with those fees. Obviously I am not paying 50 to 100 in taxes and broker fees so it goes to collections and then those bastards start calling. Ups and DHL won't deliver so those go back unrepaired but fed ex drops at door and broker fee arrives 2 weeks later. I just got notice that someone has sent me something that has broker fees and ir is arriving Thursday so I am going to wait home all day so when the fed ex guy shows up I can refuse it.
I was going to expand my side business and start taking in amps, CD players and tape decks, but it's this kind of crap that reinforces my decision not to. I'll stick to just repairing turntables.
Yep, people always wanting something for nothing. Next time that customer comes in tell them you are just too backed up and don't have time. Get this stuff all the time when servicing laptops for people. On the repair order I use it clearly states that I only warranty the repair and parts I serviced, nothing else.
It's painful when you get repaired gear back in for stupid reasons. Puts me right off repairs. I sorted an old Porsche Blaupunkt last year - made explicit documents on how to wire it in. Mechanic shorted it out on install. P.S. Sometimes a dim display is due to a layer of residue on the inside of the windows, and on the display unit itself, This is commmon with VFD's as they attract dust and smoke.
I used to fix typewriters and later other office machine and I found customers were lying cheating would not pay for things and treated me like 3rd class person they insult you put you down so they want you to know they are above you .
The device belongs to the customer, if the customer is willing to pay for LEDs, then install LEDs. Maybe HIS eyesight has dramatically worsened with age.
You need to charge by the hour rather than offer a fixed cost. Back in the late '90s early 2000s I used to build web sites on the side to supplement my income. I used to charge a fixed cost, but guess what, they always wanted that little bit more.. Also, it's obvious the blown fuses are user-error and the owner's trying to exploit your good will.
Nobody will pay by the house. As soon as you hit 1 hour they say keep it. There is a local shop that charges 95 for everything that walks in the door and then estimates so high that nobody in their right mind will pay it. When the customer says keep it they fix and sell in their store. My clients never offer to pay up front. If I told someone they had to leave a deposit on the repair they would just leave with it. So when i get an unrepairable unit i make 0 on it. Kind of depressing. That's one of the reasons i left the business 21 years ago. I make a little doing videos and that covers my time. This video might make me 5 or 10 a month but it will do that every month for years. A video I did for the gm car secirity reset has paid for the car over the years.
tell the fool to find you a NAD OEM lamp & see what he says. Next visit will be the remote. He will demand you fix it free since you tested it & started a 5 yr warranty on it ! LFOD !
6:45 . . . So I put LEDs in . . . You should have left the LEDs in, sent the guy the picture with a "Bright enough for you?" He would have said "great thank you" and you would be done. It is his equipment . . . give the customer what he wants as long as it is paid for, possible, legal, ethical.
Yes, customers can be a pain in the ass and expect you to marry their device. But sometimes, like this one, easier to do what you did, replace fuses, re-install incandescents, run it for a day and send it on it's way and make them happy (or try, some are never effing happy). Wasn't a huge deal and bad reviews travel faster than good reviews. Now, if it comes back again for something totally unrelated again, not warrantied neighbor. For repeat PITA customers, I just charge more and if they stop coming, good. If they are really a PITA, I just tell them flat out. Sorry, not working on your sh*t anymore. Not everyone is malicious and most truly are clueless.
I don't work on amateur radio either other than mt own. The way I view this is you are licensed you know what you are doing to fix your own radio. If you don't then you are one of these licensed CBers that pollute the airwaves and drive the rest of us crazy. I only work on my own ham gear.
500ma fuses....wth? Maybe some bad solder connections? Nothing catastrophic. Sounds like this guy is HELPLESS!!!! Yeah, you change some bulbs and now ANY failure down the road is YOUR fault????? The stuff is OLD and your not NAD, or the seller, or GOD or the end user.........SMDH!!!!!!
Why would you put the original bulbs back in for blown fuses? Are you the type of person who changes all the air filters when someone asks to inflate their tires? You could have spent 15 minutes to put new fuses in for free and make the customer happy instead of doing extra work that makes YOU happy. I guess I don't know the whole story but watching just this video makes you look like a crackpot. Especially the way you couldn't get the coax cable on then you start jamming it on as hard as you can then start sticking a screwdriver in the hole without even bothering to look at it to see what was going on.
First I went and bought the incandescent bulbs for the unit. The neighbor that brought it over for his even older friend that doesn't drive looked at it in the really bright shop and asked of led would make it brighter. I said it would so he asked me to put in led so I took out the bulbs and put in a strip of led. They had hot spots as I said they would. First thing the guy that brought it to me said when he saw the led's was that they were different color temperature and there were hotspots as I told them that there would be. He said he would take it back to the owner to let him look at it. He blew it up and it came back. When it came back the guy that brought it back told me the owner said it was now too bright because in a dark room he could see the entire display glowing instead of just the digits because the backlights were so much brighter than incandescent, so they went back in. This time I turned out the lights so he could see that the display was very readable.
So some 18 year old kid got caught using his cell phone in a drive thru because theres a LAW now and none of the genius politicians expected that you might need to use your cell phone to buy things so now when the cop goes through the drive thru everyone goes hungry? Did i get that right?
At work we charge 150.00 to go out and change a battery in a security system or program a remote for a customer. 50 bucks is nothing. I had to drive 30 miles each way to buy the light bulbs. A pack of 8 cost 15.00 and i used 3 on this. 50 bucks doesn't even begin to cover my time and expenses to get the light bulbs Sure I could have ordered them add 10 for shipping. Time for you to have a reality check on what stuff costs. I had to bring a guy out to change the spring on my garage door. 275 plus tax and it took him all of 15 minutes to change.
We have a standard rate of$120/hr just to start the truck. The reality is service calls still seldom pans out due to the cheap products folks insist on buying these days. Any parts for legacy gear can be a bear to find anymore as well.
@@12voltvids I don't think you're charging excessively. I know I've been out of school for a while, but I'm still fairly capable of solving mathematical equations: If we assume your vehicle gets 30 mpg (a very generous value) and you're paying the national average of $3.67 for gas, the parts run alone cost you $22.34 in fuel and bulbs (for simplicity's sake, we'll omit wear-and-tear, registration, insurance, and other business expenses from the discussion). Charging $50 for the bulb replacement service means you only made $27.66 on the job. So that $27.66 gets divided between the hour's drive for the bulbs (assuming a constant speed of 60 mph and zero time spent in the transaction acquiring the bulbs) AND the time actually spent on the repair. If I "optimistically guesstimate" an hour's labor, you worked a total of two hours on this unit for $13.83/hr, which is less than many US states' minimum hourly wages for selling coffee and donuts. This calculation, of course, is to give the "best-case-scenario" result. If I was quoted $50 to change bulbs in a receiver's display with OEM, or as-close-as-the-tech-can-get bulbs, I'd jump at the chance. Sure, I could do it myself (and I have done it myself in the past), but a price of $50 would be worth it to me to have someone else deal with the inconvenience and time spent sourcing the proper components and replacing them. Definitely a more-than-reasonable price in my opinion; even if you had all the bulbs in-stock, the price is certainly reasonable for the labor involved in most receivers' front panel assemblies! Skilled labor isn't cheap, and cheap labor isn't skilled. 😁
Dave, I was in the home improvement business for several years and I must have had the same customer that you have. I called him Never Satisfied. Either, didn't like the job I did or wanted much more than the original agreement. There must be a club where they all get together and compare notes just to see how much crap they can get away with. I'm still with you on your videos.
Ah, the good old "You touched it, therefore you are married to it" customer.... nothing wrong with that display, it is as good as any NAD display I've seen.
I've dealt with this for all 47 years that I've been repairing audio gear. It helps that my website now makes it plain that I ONLY warranty the work I did, and not the whole unit, unless it was completely rebuilt.
I have always only warrantied the work i have done but they don't care.
Exactly. No way any customer of mine gets away with that. They don't pay, they don't get it back, and under my State law after 90 days I can auction it publicly to recover my debt, balance if any going to the owner. And I fire the customer as well. Don't be a doormat.
They don't care. It's like if you change a tire on their car and the battery dies, they blame you.
It looks plenty bright to me, Dave !, great video and job!!
Yes it is fine, some get all caught up in the LED upgrade crap.
I feel you wrt LEDs😢@@12voltvids
"Since you put brakes on my car, now my radio dosen't work" Welcome to my world
Lol I hear you.
Given how complex cars are these days, that probably does actually happen.
Modern diesel vans can fail due to a broken or failed outside air temperature sensor mounted on the door mirror!
I put led bulbs in my car and the radio gets interference now. TRUE they might be cheap Chinese ones to be honest.
Considering the guy changes LEDs to light bulbs when just fuses need to be replaced, it isn't a stretch that when taking something to him for one thing and another thing breaks, to think it is this guys fault.
Just gotta Seinfeld this fool next time he comes a calling : NO FIX FOR YOU!
Wasn't Seinfeld caught with a screwdriver destroying his stereo for mail fraud?
Sorry that you get such customers, you're a great guy
Were the corroded batteries your fault, too!? Display looks plenty bright from here.
BTW, I forgot to mention. That rear connector with the blocked insert is called an F connector. Must be a piece of wire in there. When I worked for the electronics store, people would bring in a small TV with the F connector broken on the rear and wanted a new connector. They wanted us to install them. We sold them but not putting them in. Sorry, we'd say.
Dave, the display is bright enough. Tell the customer to go cram it with walnuts!
Dont run with scissors, dont eat yellow snow, dont kick your dog, dont play in traffick.
Don't say cram it with walnuts. That's probably what he did with the coax connector.
What a kick in the NADs...
They won't stop talking about cellphone guy here today in Sask. What he didn't tell the media is the cops flagged him for using the phone on a public road and he then tried to pull into McDonalds to use their app as an excuse as to why he shouldn't get a ticket.
Oh likely that was the case they saw him on the road using it and the ticket is definitely justified. I see people in their God damn phones all the time and it drives me crazy.
I spent 40+ years fixing this kind of stuff. I hated it when people took their stuff home and tried to cook hotdogs with it, or weld a quarter panel on their Chevy pickup and then wanted warranty. Fortunately, I didn't have to get mean about it very often. I always enjoyed the NAD's with the open 18k resistor in the protection circuit. Good money there.
That looks as it should and i would probably let him find another tech to satisfy his picky a$$ and the blown fuses are odd. One fuse sure but two? There are no techs in my area so he should be thankful.
Yes off is right.
I like to leave original style bulbs - no LED for me.
Same here
LEDs cheapen the look as well as are wsy to bright. Only way I'll LED us if the gear came that way from manufacturer
Some things are just unfixable even though they look fixable, and i lose my shirt on those calls. And some customers will make me come back just because they aren't convinced that it's fixed, and i lose time and money on them. It's the downside of service work.
Thanks for the video you know how some people are I had a guy with a Pioneer SX 1250 he hooked up 10 pair of speakers I'm not kidding and he wonders why the receiver blow up gee I wonder why that happened what a dummyHave a better day thanks to the education today on the bench is a H&H Scott 222c I'm excited to get it going it looks stock someone threw it away I found it in the alley Someone by the house contents included I wonder what else could be in there
3y ago, i repaired an old seldom Nikon lens for only 25 swiss francs (the value increased from 20.- to 400.-). (4h work) i received a small thank you!
Another "fun" customer is one who knows more than you. A few years ago, I was installing VoIP phones in a vet's office after we'd cabled the place with CAT6. The office manager was the vet's wife. She got really upset when I connected my computer to the switch with a CAT5 patch cord. I tried explaining that it wouldn't make any difference, but she knew better because her husband had read some magazines. I guess that meant she knew better than me, with my decades of experience in telecom, computers and networks, not to mention studying electrical engineering in college and Cisco CCNA certification!
I love that stuff, I first reply with "You called me". Or when people are watching over your shoulder offering "advice", I just say "Here you go, have at it!". lol
I agree, proper bulbs look best, the ONLY leds that will look decent in these are filamint led strips.
If he cant see that display that proves he has bad eyes, so much so he couldnt see the speaker wires properly and shorted the outputs.
I would agree. The owner didn't bring it over. Has a friend drop it off.
Some people you can never please trust me I worked with the public for 23 years you can bend over backwards and break your back and still won't be happy
That is EXACTLY why my shop refuses all but very special cases of car audio repairs such as vintage car stereos that are hard to replace. The average car audio customer knows just enough to be dangerous, wants their errors fixed under warranty, and is usually the one breathing down my neck the hardest while his stuff is in queue for repair. Couple that with the fact that most car stuff is inexpensive enough that repair costs for all but the simplest repairs approach replacement costs and you have a perfect storm for lost profits and unsatisfied customers.
So many dont understand DC voltage. You have to get the polarity right or otherwise you let the smoke out. I have repaired many u its that has been damaged by reverse polarity.
Yea I only service vintage stuff collectors tend to buy like old Rockford amps. They generally know a bit more and are willing to pay well.
Seems like the genius who owns the NAD is a real piece of work.
It looks like those fuses are for the +- 15v & 12v supply (it does not look like it drives the power amp, only +12 to the tuner), which powers the 2 18v, 100ma bulbs.
Could the LEDs pull too much current (or shorted) to pop the fuses?
I'm glad all my work has been for business customers, not individuals. Much of the time I didn't even see anyone. I worked in telecom, computers and networks and have never worked for an employer that went after residential customers.
The customer knows what they did. You need to let them know that you know too. I'd also tell them if they ever expect you to do anything for them ever again they'll pay you now. Because if they don't then they've burned their bridge. Them's the choices. No one needs customers like that. You can also use the no warranty on modification work line on them too.
It's difficult, because the customer possibly doesn't realise that the damage is their own fault, and it's impossible to prove unless they own up to it.
@@dunebasher1971 then it is incumbent on the tech to give the customer a lesson on electricity insofar as it explains the situation. As in there's no way those fuses could blow unless either the outputs were shorted or the amplifier was driven too high up. Other component failure is ruled out because when reinstalled the new fuses didn't pop. That's all pretty simple.
I had one who spent $$$ at multiple shops and the dealer but couldn't get answers as to the root cause of his problem. He came to me. I fixed one of his issues and pinpointed the other and explained what he had to do to resolve it. He was satisfied when he left with the car and was happy.
The next day he calls and starts interrogating me as to exactly what did I do to fix his issue and why I charged so much for diagnostics? Unbelievable!
"auto muting(dimming )display", perhaps he doesn't understand this facility? As u said , cranks up the volume to try and increase the brightness and "pop". Great video Dave.
That coax connector is an "F" connector, commonly used with RG-59 75 ohm coax for television and FM antennas. If you replace incandescent bulbs with LEDs, you will often need to add a piece frosted or translucent white plastic as a diffuser to spread the light out.
I did put a diffuser and it was still too bright.
@@12voltvids Wow, well it would probably be a pain, but then you need different LEDs. There are all sorts of LEDs with different brightnesses, different color bands, and different beam widths. Then, you can also use different resistors to limit current flow and regulate brightness.
Even after looking through spec sheets for the LEDS, there would likely be a bit of trial and error to get exactly the desired result. The one up side is that if you service more of these receivers, or similar receivers, you would be able to use the knowledge on future devices.
Friejd of mine has a 70s Pioneer TX-7500 tuner which he put white and green LEDs in fornthe display bits, but that works as it's not a digital display. And it looks great. Though a digital disay like this I'd stick with incandescents. But boy, when a Canadian is about tonstop saying sorry huh? Look out customer. This is why I try my hardest to be a nive customer. No one is paid enough to deal with that.
Brightness looks just like my NAD, I think you are good. If I touched an iron I always charged the full bench labor, no exceptions, that was to makeup for people like this guy.
Looks fine to me. Displays always look dim in the shop because it is literally a TV studio. I have so many lights so not only can I see what I am doing but it looks better on camera.
Put acid on the battery terminals to neutralize the alkaline, THEN clean them off. Little bit of diluted vinegar works well for me. Just have to make sure it's all cleaned out.
awww yes, the full bumper to bumper warranty....
This is the type of customer that will haunt you forever !
We have all had them, nothing you do is good enough, and then they expect a
lifetime warranty.
Then people wonder why we don't want to get involved these days.
Got argumentive about my car too. He drives a bolt, i drive a volt. There is a reason I have a plug in hybrid. Because i only need to stop when i choose to take a 45 minute break when travelling. He has to stop to charge at regular intervals and charge up before continuing. Of course he justifies this and tells me he needs to stop for a piss break and to eat ect. I responded it doesn't take me 45 minutes to do that, it takes 3, about the time it takes to put 25 liters in the tank at the gas station.
@@12voltvids Some customers realy have a knack of winding you up, he probably upsets most
traders that try to help him.
Re Hybrids vs EV's, Hybrids ensure that you can complete your journey without wasting hours of
your life waiting for them to charge, EV's to me make little sense if your journeys required stopping
and waiting for them to charge.
Even Tesla have sacked their team that managed the charging network.
Had it all over the years myself. You try to help them out and it ends up being your problem. The reason why they came to me in the first place is (whatever it is) is a pile of crap that is just waiting for more faults to appear once you wave a screwdriver at it. No more!
@@user-et1id3hd5i I think most of us liked trying to find the faults, but dealing with customers was
not the best part of the job.
The worst i found were the A/V enthusiasts that thought the knew better than you and would return
gear that was working as good as it was when new.
As the saying goes, this would be a great job except for the customers !
I didn't know using a cell phone is a drive-thru was illegal.
Interesting video!
P.S. how did you fix the antenna coax input? It was jammed.
I didn't because I don't care. Not making any money on this one.
Once you work on something that belongs to somebody else, it also becomes yours.
Yes its called getting married to old junk, that's why I draw the line on certain things. Like old camcorders with pissy caps.
Yep. That's why I don't do side jobs for other people anymore! Too many clowns.
Sounds like the people featured on "Just Rolled In" have gotten into home audio gear now.
Pay once, and then free Customer Service forever ;-) . Therefore i stopped my hobby PC Support for over 25 years.
I am missing your vcr vids, any coming, beta? I always pick up something when you repair or service them, no other technician teaches me anything........I would love to see you repair a Sony SL-HF2100 as mine has a faulty flat cable coming from the touchscreen and no one in my country UK can repair it, or should i say will not even look at it, i bet you could though!
I don't doubt the guy was being a jerk, but for those against LEDs, increasing the series resistor used with an LED will make it dimmer. I'm kinda curious what those two blown fuses are for. 1/2 amp is pretty small.
I didn’t know anyone still repaired electronics other than video games and cell phones. I contacted Toyota about the stereo in my truck having issues with the display cutting out and they said it has to be replaced because nobody fixes that stuff anymore.
Vehicle manufacturers have never offered repair services for electronic modules - it will always have been straight replacement of the relevant units. Actual component-level repair has always required going to independent specialists, and for something like a stereo, it's nearly always cheaper to replace with a brand-new aftermarket unit that probably offers better audio quality and more features. In many cases, the parts to repair the old stereo aren't readily available any more anyway.
@@dunebasher1971 except that the stereo has to remain original or you lose some features, plus it triggers some anti theft system
Tell that guy not to bring it back again.
He can bring it back if he owns up to his mistake and pays for it too. Otherwise yeah he's blackballed. Everyone gets one strike.
thats why i only fix whats mine , and for the l.e.d if you dont want them to be too bright or give hot spots , file the tip of the l.e.d bulb its going to help difuse the light better
File the tip, and then put a little piece of foil tape on the end, so the light goes out sideways, not directly into the display, more like an incandescent does. Or you can buy "straw hat" leds that come with flat tips already, instead of the typical round lens ones
yes they are some weird customers about and that display is perfect
The worst part of any service guys. Job is dealing with customers. It takes a certain kind of person to be able to deal with customer service. Often service technicians are either very good at their job and lack customer service skills or the very good of customer service. And very poor at the job is very rare when you find both.
The customers are a big part of why nobody fixes stuff any more!
How many dollars does it take to change a light bulb ?
It depends on where the lamp post is located.
Dave some people aren't happy for what you do! Hey did you ever find out why you couldn't put the antenna terminal on? Did he screw that up?
Nope didn't address that. He uses it only with his CD player.
"Blew up" ...
hyperboly much?
owned a repair shop for 39 years. I know what you mean. Whereis your Fluke 12? best meter I have ever owned!!
It's here, so is the other new fluke. I have a brand new fluke I bought for 20 bucks I haven't even turned on yet.
I work in trades, oftentimes you end up with finishing someone else's job. Then the next thing you know is these all sorts of excuses that you just know you're not getting paid.
I have many offenders right here on my channel that despite giving them directions to send me items in for repair by post because they are either ignorant or stupid ship by fed ex. Then I get hit with broker fees which once the owner finds our that I expect those fees they cut off communication and I am stuck with those fees. Obviously I am not paying 50 to 100 in taxes and broker fees so it goes to collections and then those bastards start calling. Ups and DHL won't deliver so those go back unrepaired but fed ex drops at door and broker fee arrives 2 weeks later. I just got notice that someone has sent me something that has broker fees and ir is arriving Thursday so I am going to wait home all day so when the fed ex guy shows up I can refuse it.
I swopped my bulbs in my car for LED`s and get a crackle on the radio now. :)
Yes leds can be noisy. Stick with incandescent.
How many customer have you had to refuse after a while ?
@@12voltvids have you had to bann them from your property as well I am sure its rare though?
No
I was going to expand my side business and start taking in amps, CD players and tape decks, but it's this kind of crap that reinforces my decision not to. I'll stick to just repairing turntables.
The customer is always right my a**. Whoever made up that lie wasn't in business very long, I'll bet.
Buyers are Liars
Yep, people always wanting something for nothing. Next time that customer comes in tell them you are just too backed up and don't have time. Get this stuff all the time when servicing laptops for people. On the repair order I use it clearly states that I only warranty the repair and parts I serviced, nothing else.
It's painful when you get repaired gear back in for stupid reasons. Puts me right off repairs. I sorted an old Porsche Blaupunkt last year - made explicit documents on how to wire it in. Mechanic shorted it out on install.
P.S. Sometimes a dim display is due to a layer of residue on the inside of the windows, and on the display unit itself, This is commmon with VFD's as they attract dust and smoke.
The display is plenty bright it just doesn't look that way with the 10,000 lux in the studio LOL
The other nick-name for NAD is "Not Always Defective" but in this case...
Ur a nice guy man u should start doing cash first
I call it dead Budgie syndrome. As in " ever since young changed my spark plugs my Budgie died". This is why i dont do retail. 🤦🏻🤷
I used to fix typewriters and later other office machine and I found customers were lying cheating would not pay for things and treated me like 3rd class person they insult you put you down so they want you to know they are above you .
Oh yes I know the type. That when you say to them that if they are so smart fix it themselves.
This is a case of broken customer. Or run difficult 4Ohm speakers this ols amp can barely handle and crank it up till heavy distortion and pop
Bright enough? IDK, but it's a pretty crude looking display and it sucks.
The device belongs to the customer, if the customer is willing to pay for LEDs, then install LEDs. Maybe HIS eyesight has dramatically worsened with age.
Wanted led and then complained that they were a different color and had hot spots.
broken of stinger in barrel??? surprised not blown finals lol
I was fully expecting to see a flash and some smoke. As you probably know these class H when they blow they blow up good.
You need to charge by the hour rather than offer a fixed cost. Back in the late '90s early 2000s I used to build web sites on the side to supplement my income. I used to charge a fixed cost, but guess what, they always wanted that little bit more.. Also, it's obvious the blown fuses are user-error and the owner's trying to exploit your good will.
Nobody will pay by the house. As soon as you hit 1 hour they say keep it. There is a local shop that charges 95 for everything that walks in the door and then estimates so high that nobody in their right mind will pay it. When the customer says keep it they fix and sell in their store. My clients never offer to pay up front. If I told someone they had to leave a deposit on the repair they would just leave with it. So when i get an unrepairable unit i make 0 on it. Kind of depressing. That's one of the reasons i left the business 21 years ago. I make a little doing videos and that covers my time. This video might make me 5 or 10 a month but it will do that every month for years. A video I did for the gm car secirity reset has paid for the car over the years.
tell the fool to find you a NAD OEM lamp & see what he says.
Next visit will be the remote. He will demand you fix it free since
you tested it & started a 5 yr warranty on it !
LFOD !
You need a clause stating only your work to repair it is covered and anything else is billable
I think that's pretty obvious.
ESYTI malfunction..
Every Since You Touched It malfunction
it looks fine to me
Surprised you got 50 to fix it
Tell them up front the risks
Fix it again TONY....
It looks great to me and I am blind.
Every industry has its captain complainer
500 mA fuses to protect the power supply of 2 power amplifiers? That seems very unlikely to me.
Who knows why they blew but they did. You saw them come out. They were all black.
@@12voltvids No problem Dave, I'll keep watching your videos! ;-)
Id charge him regardless, screw them kind of people
Just tell him you put a “new kind of led” in there, he won’t know.
Customers ... don't we just luv em ... NOT.
6:45 . . . So I put LEDs in . . . You should have left the LEDs in, sent the guy the picture with a "Bright enough for you?"
He would have said "great thank you"
and you would be done.
It is his equipment . . . give the customer what he wants as long as it is paid for, possible, legal, ethical.
Led was put in as requested and it was too bright. So original bulbs were put back in and it's perfect.
Looks dim to me.
It is what it is
Tell him to get his eyes tested that display is fine from here it just dims for power saver
Maybe the customer needs cataract surgery?
its alkaline batery so rinse it off with white vinigar
Duh, you cant teach an old dog new tricks.
Yes, customers can be a pain in the ass and expect you to marry their device. But sometimes, like this one, easier to do what you did, replace fuses, re-install incandescents, run it for a day and send it on it's way and make them happy (or try, some are never effing happy). Wasn't a huge deal and bad reviews travel faster than good reviews. Now, if it comes back again for something totally unrelated again, not warrantied neighbor. For repeat PITA customers, I just charge more and if they stop coming, good. If they are really a PITA, I just tell them flat out. Sorry, not working on your sh*t anymore. Not everyone is malicious and most truly are clueless.
Amateur radio repair is just as bad. They blow it up, scream you touched it last. No I didn't! You did!!😂😂😅
I don't work on amateur radio either other than mt own. The way I view this is you are licensed you know what you are doing to fix your own radio. If you don't then you are one of these licensed CBers that pollute the airwaves and drive the rest of us crazy. I only work on my own ham gear.
So it seems there are "Karen" stereo owners as well ....
Display is dark and blured.
Looks great to me
Separate repair
He should be billed
He was. Haven't see the cash yet lol. Fingers crossed. He said he would drop off. Right.
No your not expected to fix it free of charge
I'm sure he is expecting that.
Hey, if the customer didn't do this you couldn't make this video !!!
Customer from Hell, another reason I do not like this Mfg.
Never warranty anything.
I dont
500ma fuses....wth? Maybe some bad solder connections? Nothing catastrophic. Sounds like this guy is HELPLESS!!!! Yeah, you change some bulbs and now ANY failure down the road is YOUR fault????? The stuff is OLD and your not NAD, or the seller, or GOD or the end user.........SMDH!!!!!!
Why would you put the original bulbs back in for blown fuses? Are you the type of person who changes all the air filters when someone asks to inflate their tires?
You could have spent 15 minutes to put new fuses in for free and make the customer happy instead of doing extra work that makes YOU happy. I guess I don't know the whole story but watching just this video makes you look like a crackpot. Especially the way you couldn't get the coax cable on then you start jamming it on as hard as you can then start sticking a screwdriver in the hole without even bothering to look at it to see what was going on.
First I went and bought the incandescent bulbs for the unit. The neighbor that brought it over for his even older friend that doesn't drive looked at it in the really bright shop and asked of led would make it brighter. I said it would so he asked me to put in led so I took out the bulbs and put in a strip of led. They had hot spots as I said they would. First thing the guy that brought it to me said when he saw the led's was that they were different color temperature and there were hotspots as I told them that there would be. He said he would take it back to the owner to let him look at it. He blew it up and it came back. When it came back the guy that brought it back told me the owner said it was now too bright because in a dark room he could see the entire display glowing instead of just the digits because the backlights were so much brighter than incandescent, so they went back in. This time I turned out the lights so he could see that the display was very readable.
@@12voltvids I see. I got you now.
So some 18 year old kid got caught using his cell phone in a drive thru because theres a LAW now and none of the genius politicians expected that you might need to use your cell phone to buy things so now when the cop goes through the drive thru everyone goes hungry? Did i get that right?
50 dollars are lots of money to just change the lamps its ripp off 💰 just do your job and stop farting around customs are all ways right 🤪🤪🤪
At work we charge 150.00 to go out and change a battery in a security system or program a remote for a customer. 50 bucks is nothing. I had to drive 30 miles each way to buy the light bulbs. A pack of 8 cost 15.00 and i used 3 on this. 50 bucks doesn't even begin to cover my time and expenses to get the light bulbs Sure I could have ordered them add 10 for shipping. Time for you to have a reality check on what stuff costs. I had to bring a guy out to change the spring on my garage door. 275 plus tax and it took him all of 15 minutes to change.
We have a standard rate of$120/hr just to start the truck. The reality is service calls still seldom pans out due to the cheap products folks insist on buying these days. Any parts for legacy gear can be a bear to find anymore as well.
@@12voltvids I don't think you're charging excessively.
I know I've been out of school for a while, but I'm still fairly capable of solving mathematical equations:
If we assume your vehicle gets 30 mpg (a very generous value) and you're paying the national average of $3.67 for gas, the parts run alone cost you $22.34 in fuel and bulbs (for simplicity's sake, we'll omit wear-and-tear, registration, insurance, and other business expenses from the discussion).
Charging $50 for the bulb replacement service means you only made $27.66 on the job. So that $27.66 gets divided between the hour's drive for the bulbs (assuming a constant speed of 60 mph and zero time spent in the transaction acquiring the bulbs) AND the time actually spent on the repair. If I "optimistically guesstimate" an hour's labor, you worked a total of two hours on this unit for $13.83/hr, which is less than many US states' minimum hourly wages for selling coffee and donuts. This calculation, of course, is to give the "best-case-scenario" result.
If I was quoted $50 to change bulbs in a receiver's display with OEM, or as-close-as-the-tech-can-get bulbs, I'd jump at the chance. Sure, I could do it myself (and I have done it myself in the past), but a price of $50 would be worth it to me to have someone else deal with the inconvenience and time spent sourcing the proper components and replacing them. Definitely a more-than-reasonable price in my opinion; even if you had all the bulbs in-stock, the price is certainly reasonable for the labor involved in most receivers' front panel assemblies!
Skilled labor isn't cheap, and cheap labor isn't skilled. 😁