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I’d just left the dealership to get wheel locks. Stopped at the store across the street & with only 147 miles, my Santa Fe shut completely down. The salesperson came over & sat with me until the tow truck came. A few days later, the service dept called stating the transmission was shot. Considering the fact that my vehicle had 147 miles, the dealer offered to give me a new truck. I applaud them for that. My issue was I’d invested in paint protection film & tint because this was going to be my forever vehicle (so I thought). Hyundai will not compensate me for the protection or tint, so I still lost out big time. I never invest in paint protection, etc but as a newly retiree, I had faith in the Hyundai brand. This has been one of the most frustrating ordeals ever.
Guys, thanks for bringing this issue to light. Within the next year or two, I am planning to change my vehicle. The new Santa Fe was at the top of my list. Despite Hyundai fixing this, it’s a Black eye. In writing this in the hopes that Hyundai Motor America reads this: Please stop with the Dual Clutch transmissions. They are not needed / wanted in this type of vehicle. You guys have a perfectly good 8 Speed Torque Converter Automatic that is in the new Tucson and can be put into this vehicle. Please use that one and I will reconsider my choice. Also, if the tow rating can be made 3,500 Lbs, I would not hesitate to buy this Model Santa Fe. Car Confections: Great job on the coverage.
I was considering one. Not anymore. Thanks guys for the genuine consumer information and sharing your personal experience. We’ve had 2 hyundais one was perfect, the other was a lemon. Not worth the risk…
@@carguyeyedoc It's maybe a second slower to 60? Still 231 combined hp and feels better on takeoff. Neither the regular ICE or hybrid are stoplight to stoplight dragcars, but fast enough for daily use as a family hauler.
Oh I don’t know. I’ve got a Q5 SUV and absolutely love the DCT/DSG transmission. Additionally the transmission is extremely reliable, unlike the rest of the car. Shifts great and smooth. Low speed is “different” but works well once you are used to it. Legit probably one of my favorite parts of the car.
First - Santa Fe made you famous, guys! 10,000's of people who did not know about you are now watching your videos! :) Everyone on every platform is talking about you. Great job! Now, my very serious question - and concern: Hyundai stated that recalled vehicles produced AFTER April 24,2024 are affected. Your vehicle was produced some time in February, and I also purchased Santa Fe in early March after watching your stellar reviews. Mine was produced on Feb 14, 2024 and it is not on a Hyundai recall list. In your best guess and opinion - should I contact Hyundai and ask them to update my software? I have 2600 miles on it and I am about to start a very long road trip across the country. PLEASE HELP!
Thanks. We are honestly not sure why the recall cuts off just a few Santa Fe's that were built prior to April. Perhaps they will be covered under a slightly different recall in the future. As stated in the video, we think this issue provides a good explanation of what could have happened to ours, given our unique situation of repeating issues with the replacement transmission. No way to know for sure. But, if you're outside the window, just wait and see because a dealership isn't going to modify the software on VINs outside of the recalls purview.
Just to mention and add to the concern > I have the same faulty transmission with my 2023 Hyundai Santa fe. The dealership will take it back to replace the transmission. Inconvenient but at least they will repair the issue.
Hi @rog351. I just purchased s 2023 Hyundai Santa Fe. I bought it as a demo at a Hyundai dealership with 13,500km on it. I'm curious to know what kind of things did you notice that went bad. ? I reallly like to know so that I will keep an eye out for my Santa Fe for any issues. One thing I noticed...when I release the brake pedal from a standstill (in traffic) I notice a mild 'jerky' feel when coasting. Is that normal ? Other than that ... mine runs smooth ...but am still worried about this .
Which trim of the Santa Fe do you have - the Limited or Calligraphy? I was considering the 2021-2023 Santa Fe Limited & Calligraphy trims, but this DCT issue makes me a little bit nervous
I don't understand what they are thinking. They already had a transmission recall on the last generation with pretty much the same issues. I know because my 2021 Calligraphy had to have the entire transmission replaced. Why in the world did they not have this completely fixed for the new generation?! Boggles my mind. Worst part about it is that I loved my Sante Fe and wanted to buy it when my lease was up or get one of the new ones. I miss it everyday, but I can't trust the company now and the dealership in my town was also a nightmare to deal with. Hyundai get your act together!
@@LuisUrbieta *Chevrolet* has a dual clutch in their C8 and the vehicle has been issue free since its launch in 2020, including the 8-speed DCT. So it _has_ been done. You Korean apologist just like to make all kinds of excuses for supposedly “super reliable” Hyundai Motors.
I have a 2022 Santa Cruz with the 2.5L dual-clutch transmission and I'm at 71,000 miles on the transmision with no problems I did have to get the software update for it but so far no problems
Unfortunately it’s not only the transmission. Engines are failing at an alarming rate as well. I bought a 2024 Palisade top trim and within 2500 miles the CAN bus went bust disabling the power steering and AC. Then I noticed it had consumed over a quart of engine oil. It has been at the dealer for weeks now. No loaner. I am hoping for a buy back as I am learning the warranty is terrible since they delay and deny.
I have a 2021 Santa Fe Calligraphy. It has had 2 recalls for transmission updates. That was about 6 months ago. One month ago I was driving it and felt a slight power loss then a message came up on the infotainment screen showing a DCT problem code and had a check mark next to it. Then the engine light came on. Immediately I took it to the Hyundai dealer in my town. They had it overnight then called the next day and said come get it. The service rep said they couldn't find a problem and said it was probably a hick-up in the system. Took it and drove it without any problems until two weeks ago it did it again. Took it back to the dealer. Again they had it for two days then called and said they were told to replace the transmission oil pump by the Hyundai higher up techs referencing some service technical bulletin.. Sometimes I have also heard a slight grinding noise when taking off from a stop.They gave me a loaner as this was a warranty issue. Today They told me it would be another ten days before the part arrives and gave me an extension on the loaner. Hyundai has been good about dealing with my situation. I hope the pump is the issue. If not I'm looking to trade it in for a Toyota. I do not care for these DCT's at all and will never buy a vehicle with a CVT. The loaner they gave me is a 2024 Tuscon and it has regular 8 speed transmission and seems to do well. I just want my own vehicle back and hope it's fixed. Very frustrated.
We bought a 2024 Santa Fe XRT. We were at 300 miles and boom. Transmission blew out of nowhere. You couldn’t put it in park or drive or anything. Hyundai said we have to wait 30 business days to fall under lemon law. We paid cash for the vehicle. It’s been over 30 days. It’s horrible.
I feel like Hyundai should have thoroughly tested and inspected this transmission BEFORE they put it into production. This is another example of a car company using their customers to test a new model car. 😡
That's kind of like saying why didn't they know about the future. Would you say that for ALL car brands that have recalls (which is literally all brands)? There are always limitations when it comes to testing, especially software. I am a software engineer and if all tests were perfect, there wouldn't be any need for recalls in the first place for ANY brand, not just Hyundai.
I just had a similar problem with my 2024 Santa Fe hybrid. Transmission warning came on and nothing happened when I pushed gas pedal. Left me stuck in traffic during rush hour. Hyundai said a wire came loose and they had never seen it before, but I’m worried it’ll happen again.
What Hyundai/Kia needs is a solid reliable product line up. Even if they can make one today it takes years to regain customer confidence and bring them back to the fold. Instead they are trying to lure customers with radically new designs and upgraded technology which sits on a shaky ground. They change the design of their cars like a fancy dress competition and these cars don’t age gracefully.
I watched with interest your first 2 videos on the 24 Santa Fe as we were looking closely at them. I really liked the vehicle but before buying I wanted to drive the Palisade as well. I too was leery about buying a first year car as I had made one mistake in the early 80s with a Datsun 200 SX (front end shake between 45 and 50). So I ended up with the Palisade. Great vehicle. Thanks guys will recommend you to all my car guy friends.
I know Subaru has a bad reputation from their early CVT's, but the fact that all of their cars have the same 3 engines (2.0, 2.5 or 2.4T) and CVTs that have been around, and improved over the years, is actually a plus to me. Gradual updates over time, parts compatibility across models and consistency. I am curious to see how big the updates are to the 2025 Outback... they may introduce a new hybrid drivetrain as well.
Bought the SEL AWD Hybrid at the beginning of the month. Had it less than a week and the gas engine gives off a tick when operational. Has been at the dealership for longer than I’ve had it in my possession and have had trouble getting answers from service department (ie. they don’t know what’s wrong either).
@@sccerkid92Had the same problem with a brand new 2021 , had issues from day 4 . It took 6 months and a lot of time at the dealership shop but I filled a claim with Hyundai, told them I did not feel safe which I didn’t… mines was shutting down as I pulled out of parking spaces and some more stuff. Then file a claim with the BBB auto , start recording and writing down every time you have an issue and when it’s in the shop if you get to arbitration. You’ll get two options but letting them buy it back with be more cost effective. I had to pay a small fee when I have it back about $200 I can’t remember why but I got back all my car payments and any money back on warranties purchased. Hope this helps
Man I hate to hear this for you guys. Watching you videos made me decide to buy it, and I have put 8500 miles on it in 5 months! Absolutely love the car.
It's a beautiful thing when it's engineered reliably and the operator is aware of how a DCT works differently from a torque converted autobox. It doesn't happen too often :)
They are considered "very proven" and durable - more so when they added the oil cooling to them. Audi were the ones who took a fairly well tested technology and moved it to more the mass (affordable) market.
My mom's Hyundai Venue had to have the transmission replaced within the 1st few months. Now this! I was really looking forward to checking this out since it looks so much like the Range Rovers. Might have to reconsider!
Yeah - my sister literally had mostly signed the paperwork; she just had to do the financing documents and after she signed that they came back and said the transmission failed their testing under the recall that came out literally that morning. So they took the car away and gave her a Palisade demo for the time being while they wait for when a new transmission will come in - it is looking to be a few months - although they hope a faster production and shipping can take place. They said they having been speaking to Hyundai on various options - we do not get higher models in the hybrid here - Preferred is it (SEL in States I think) - so not an exact match but maybe all she needs - the dual-tone camel interior did look fantastic though.
I REALLY hope Hyundai CHANGES the transmission to a traditional 6 or 8 speed single clutch auto because I REALLY like the redesigned Santa Fe but don't want the trans issues
Is it just me or is there some serious quality control issues with these newer vehicles? Toyota replacing motors, Hyundai replacing transmissions, GM having tons of fuel pump module failures, and who knows how many more issues...Ford had a record number of recalls last year. Guess im sticking with my old vehicles for now. Hope they can get back to making quality vehicles again soon. All of this is bad enough, then you consider what they are charging for these things now and it really is shameful.
Why would they do it for other models if they already have the updated software!?! Only the 12K vehicles are recalled because those are the models with the bad software
The warranty is finicky as hell. Easily voidable, you gotta read the fine print. Nothing but a marketing stunt that I must admit has worked on many Americans.
When this vehicle was launched and they said it had a DCT, the first thing I said was why. It's not a sports car. That's the wrong transmission to put in a vehicle like this. Also, these types of transmissions are known to have issues and can become quite costly to maintain and repair. It made zero sense to use this transmission. They have perfectly good 6 and 8 speed conventional automatics that would have been better suited to this class of vehicle and would also have been more reliable (in the short and long term). The person who spec'd this transmission in this vehicle should be fired, as should the manager who approved the decision.
I couldn’t have said it better, I AGREE with everything you wrote. WHY put a DCT in a family SUV !!!! WHY, the lead engineer that signed off on that decision should be fired !!!! YESTERDAY !!!!
Our 1 month old 2024 Santa Fe was towed in yesterday for a failure of their new transmission shift mechanism and will be sitting until Hyundai comes out with a fix according to the dealer.
My take is all this is due to a Quality Control problem at the factory... seems more problems have occurred since opening the factory here. The ones coming out of Korea seem to have have much less issues or much less major issues with their vehicles.
I have a 2020 Sorento 3.3 8 spd auto and love it.2021 Sorento's went turbo and dual clutch autos and had lots of problems and a huge recall .Now the 2024 Santa Fe, with the same problems.Told everyone dual clutch was going to be nothing buy problems and thats how it turned out.Should,ve stuck with a proven 8 spd auto.
My 2024 Santa Fe was recalled and failed the software/parking pawl test (what everyone here has been calling a failed transmission -- it failed because the software failed). It's been at the dealership for over a month with no updates or estimate of when I'll get it back. It has 840 miles on it. Two questions for anyone on this forum who's had theirs recalled: have you gotten yours back yet and how long did it take???
I just learned that it’ll be another seven days before I can get my car back because they now have to order a hybrid power control unit. They replace the faulty electric oil pump assembly that they thought was the problem. I’m not confident they know what they’re doing I hope Hyundai will, honor a buyback of this vehicle.
Thanks guys for talking more that the interior and the beauty of the car which every RUclips does with new cars but the issues of all those NEW cars come with... I haven't seen any other car reviews talking about any faulty issues... why? I found 1000s of recalls about other hyundai cars but nothing about Santa Fe apart of yours... from Australia, I am about to buy a new Santa Fe Hybrid...so, I don't know if I should risk having more migraines than I already have... *** NOW... did you get your money back? can you talk more about the mechanical part? what should or shouldn't do with a hybrid or electrical car? Is it easy to remove the spare tyre from under on those SUV cars?... a new car looks and feels like a new car so... what else?... Keep us posted
Guys, There seems to be a problem with the reports on this: it is showing vehicles in production after your purchase and mine. Can you possibly explain.
@@tarahildebran1226 it seems Hyundai isn’t being truthful and fully transparent about the scale of this defect. They’re cutting out potentially affected models, that’s a sign of them backing out of the recall which means it was only issued to get NHTSA off their butts. But when actual affected customers come in for service, they’ll begin to ask for them to pull out their wallets for complete repairs before revoking the “free transmission replacement” altogether. It’s a 100% affect rate, they will lose money on every single one they sell that’s affected. They’re trying to lessen the blow for them, which will ultimately lead to increased costs for their customers.
The dealerships are going to default to the software update as being the fix and then down the road deny any claims of transmission damage because there is no profit in replacing the transmission under warranty. It is not an excellent SUV if the transmission fails not once - it fails twice. I believe Hyundai sees a grove full of time bomb lemons and they want nothing to do with it and will wait out the car buying public's tendency to be distracted by shiny new features.
I bought a '24 Santa Fe XRT. I commented on a previous video saying, I hadn't had any issues with the first couple thousand miles. However, that is no longer the case. I can hear the transmission struggle and the infotainment screen seems to have a loose connection. It will sometimes not even turn on until I hit the screen.
@@tonesmith909 yes. They updated the software and put in a new cable for the infotainment screen. Haven’t had an issue since. However, you can hear a hesitation or stutter when the car is first starts. But they said, it’s fine.
@@bentriana2980 oh jeez. My guess is something was already damaged internally. The software update was too late. That’s too bad I was strongly considering purchasing this. I love the way it looks and drives.
Mine had 842 miles on it when, on start up, over pressure blew a hole out of the top of the transmission. They will be buying it back in 10 days (Per Illinois lemon law).
I bought my 2024 Santa Fe calligraphy June 17 and took it in to the dealership for transmission issue on July 22. I’m still waiting. The loner I have is a 2024 SEL Santa Fe.
@pastorkennethknox6168 oh 🙅♀️, hopefully, the dealership is working on a fix with the tech side. I really love all the bells & whistles in my limited.
I just got mine, manufacture dated 7/17/24 so hopefully i Wont see any issues. So far I am loving the car at 300 miles lol. its an amazing car otherwise.
Mine went in for a recall...found out that the transmission was leaking because of like you said it damaged itself...they put us in a 2025 santa fe and it has the same issues...it clunked when moving in reverse. I would not recommend any new santa fe's with the DCT transmission...they are junk...should have never gotten away from a torque convertor type transmission...especially in an suv
And do people really think that CVT or even e-CVT gearboxes are not good :D It has been problem for many many manufacturers using dual clutch or sophisticated high gear count automatic gearboxes. Some took many generations to fix problems yet still there are many of them that fail ether before 100k or shortly after depending the driving style. This should be alarm for biggest SUV's if they use DCT that hits gearbox really hard
I think this is a system wide problem with every car manufacturer with software dealerships. need to update these software when they get these car's deliverer. If I'm buying a car from a dealership, I would kindly ask. Did they update all the software in the car?
I am going through the same issue and Hyundai said they are going to buy back my car. I am just waiting for the finance specialist to call me back with the details. Did they buy it back for full price?
Well unfortunately my 2024 Santa Fe calligraphy has been in the shop now for 2 weeks with a hole in the transmission case from this same problem?? What to do as an owner ? I’m really on the fence about the transmission replacement? Any info is appreciated thanks
If you loved tehe car, why didn't you get a hybrid, or a new Santa Fe produced after July 2, 2024. I'm still very interested in purchasing one. I was wondering why I've only seen 2 on the road since I test drove it around 3 months ago. Thanks for the update!
Hi! I’m from the DMV Area and while I don’t own a Santa Fe myself, I see plenty of the new ones here. If it helps, it definitely is a vehicle that has a great price. While I obviously don’t have much of an insane opinion since I don’t own one, I highly would recommend still checking it out. I have a 22 telluride and would love getting a Santa Fe when the time comes. Best regards to you! If I were you I’d also recommend looking into the hybrid versions… a little bit more of a price tag but definetly worth it.
They've had DCT issues in the past. I've owned several Hyundais going back to 1998 all with Auto trannys. I currently own a 22 Santa Fe Hybrid Blue, 34k miles. I would "never" own a DCT from Hyundai or Kia.
According to the defect report filed with the NHTSA, affected 2024 Hyundai Santa Fe models were built at its Alabama assembly plant between April 23, 2024 and July 2, 2024. Obviousky your hyundai was built before so it maybe other serious issues
True but the odd thing is this isn't a new powertrain at all. The engine and trans are used widely in numerous other models. Actually the last gen Santa Fe used the exact same engine/trans.
As stated in all our long-term videos, we purchase vehicles based on what is *relevant* to our viewers. Many times, that means the newest cars on the block in their first year of production. This helps our viewers make educated purchasing decisions on vehicles they are actively looking to buy
Have a 22 Calligraphy with only 11,000 miles and are worried that it might have a problem someday. Was wondering if this software update on the 2024 is also warranted on my 22? Right now I love my 22.
I have a 2023 Santa Fe Calligraphy with the DCT transmission. Do you know if this recall applies to the 2023 models as well since I believe it’s the same transmission? I personally have not had any issues with it so far, after about 11000 miles of use.
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No wonder this vehicle is cheaply priced
Hopefully the 2025 version is better. Prefer the hybrid
I’d just left the dealership to get wheel locks. Stopped at the store across the street & with only 147 miles, my Santa Fe shut completely down. The salesperson came over & sat with me until the tow truck came. A few days later, the service dept called stating the transmission was shot. Considering the fact that my vehicle had 147 miles, the dealer offered to give me a new truck. I applaud them for that. My issue was I’d invested in paint protection film & tint because this was going to be my forever vehicle (so I thought). Hyundai will not compensate me for the protection or tint, so I still lost out big time. I never invest in paint protection, etc but as a newly retiree, I had faith in the Hyundai brand. This has been one of the most frustrating ordeals ever.
😵
Guys, thanks for bringing this issue to light. Within the next year or two, I am planning to change my vehicle. The new Santa Fe was at the top of my list. Despite Hyundai fixing this, it’s a Black eye. In writing this in the hopes that Hyundai Motor America reads this: Please stop with the Dual Clutch transmissions. They are not needed / wanted in this type of vehicle. You guys have a perfectly good 8 Speed Torque Converter Automatic that is in the new Tucson and can be put into this vehicle. Please use that one and I will reconsider my choice. Also, if the tow rating can be made 3,500 Lbs, I would not hesitate to buy this Model Santa Fe. Car Confections: Great job on the coverage.
DCT is good for fuel savings compared to TC. we love DCT
I was considering one. Not anymore. Thanks guys for the genuine consumer information and sharing your personal experience. We’ve had 2 hyundais one was perfect, the other was a lemon. Not worth the risk…
Get the hybrid since everything on it is proven tech.
Nope its the same shit @@JT-fq2bl
@@JT-fq2bl too slow
Glad to help. We too had previously good experiences with Hyundai products but it seems like this transmission wasn't the best choice for this product
@@carguyeyedoc It's maybe a second slower to 60? Still 231 combined hp and feels better on takeoff. Neither the regular ICE or hybrid are stoplight to stoplight dragcars, but fast enough for daily use as a family hauler.
Problem #1….Why put a dual clutch tranny in a family SUV !!!! WHY???
It makes it more direct drive so better gas mileage. I skips the slippery slip of a torque converter.
Im Australia it's with 6 speed auto yayyy and it's good 👍
Because a moron made that decision. Hyundai/Kia has a very reliable 8-speed automatic that can be used with this engine but refuses to use it here
It's a very stupid idea
Oh I don’t know. I’ve got a Q5 SUV and absolutely love the DCT/DSG transmission. Additionally the transmission is extremely reliable, unlike the rest of the car. Shifts great and smooth. Low speed is “different” but works well once you are used to it. Legit probably one of my favorite parts of the car.
First - Santa Fe made you famous, guys! 10,000's of people who did not know about you are now watching your videos! :) Everyone on every platform is talking about you. Great job! Now, my very serious question - and concern: Hyundai stated that recalled vehicles produced AFTER April 24,2024 are affected. Your vehicle was produced some time in February, and I also purchased Santa Fe in early March after watching your stellar reviews. Mine was produced on Feb 14, 2024 and it is not on a Hyundai recall list. In your best guess and opinion - should I contact Hyundai and ask them to update my software? I have 2600 miles on it and I am about to start a very long road trip across the country. PLEASE HELP!
As they say, when life gives you lemons...
Thanks. We are honestly not sure why the recall cuts off just a few Santa Fe's that were built prior to April. Perhaps they will be covered under a slightly different recall in the future. As stated in the video, we think this issue provides a good explanation of what could have happened to ours, given our unique situation of repeating issues with the replacement transmission. No way to know for sure. But, if you're outside the window, just wait and see because a dealership isn't going to modify the software on VINs outside of the recalls purview.
Just to mention and add to the concern > I have the same faulty transmission with my 2023 Hyundai Santa fe. The dealership will take it back to replace the transmission. Inconvenient but at least they will repair the issue.
lmao, so what? they are supposed to repair the issue. Why the weird cope? I don't care about the warranty if my ride is always in the shop!
Hi @rog351. I just purchased s 2023 Hyundai Santa Fe. I bought it as a demo at a Hyundai dealership with 13,500km on it. I'm curious to know what kind of things did you notice that went bad. ? I reallly like to know so that I will keep an eye out for my Santa Fe for any issues. One thing I noticed...when I release the brake pedal from a standstill (in traffic) I notice a mild 'jerky' feel when coasting. Is that normal ? Other than that ... mine runs smooth ...but am still worried about this .
Which trim of the Santa Fe do you have - the Limited or Calligraphy? I was considering the 2021-2023 Santa Fe Limited & Calligraphy trims, but this DCT issue makes me a little bit nervous
@@Energizer2000-q2qwas your issue solved? I tested a used 2024 sta fe today and I felt the same issue.
I’m glad they finally fixed the transmission issue! I love y’all new Camry, I love the red interior
I don't understand what they are thinking. They already had a transmission recall on the last generation with pretty much the same issues. I know because my 2021 Calligraphy had to have the entire transmission replaced. Why in the world did they not have this completely fixed for the new generation?! Boggles my mind. Worst part about it is that I loved my Sante Fe and wanted to buy it when my lease was up or get one of the new ones. I miss it everyday, but I can't trust the company now and the dealership in my town was also a nightmare to deal with. Hyundai get your act together!
We bought our 2024 Santa Fe Limited on Feb 8th. And we haven’t had any issues at all. We have over 8,000 miles on the vehicle so far.
cool story bro
@@stephenlozano2816 that's great!
@@john12354why did that comment hurt your feelings? 🥴
@@bendoubleu7516 Hyundai is trash, you mad, lil bro?
@@john12354he's a Koreaboo ignore him.
Great to see Hyundai making an effort to fix!
The Hyundai Santa Fe looks very good but my question is what type of car has no issues?
No other car company has had a transmission issue this bad on bright side we don’t have to see it’s hideous back😂
@@Jeez001but my question is, what brand has zero recalls, zero issues?
@@LuisUrbieta none but if looking for the LEAST recalls there's toyota/lexus, MB and Audi
@@LuisUrbieta *Chevrolet* has a dual clutch in their C8 and the vehicle has been issue free since its launch in 2020, including the 8-speed DCT. So it _has_ been done. You Korean apologist just like to make all kinds of excuses for supposedly “super reliable” Hyundai Motors.
I have a 2022 Santa Cruz with the 2.5L dual-clutch transmission and I'm at 71,000 miles on the transmision with no problems I did have to get the software update for it but so far no problems
Kudos to you, guys, for bringing these issues to Hyundai's attention, and facilitating a resolution for so many owners!
Thanks!
@@CarConfections You are always THE BEST!!!
Unfortunately it’s not only the transmission. Engines are failing at an alarming rate as well.
I bought a 2024 Palisade top trim and within 2500 miles the CAN bus went bust disabling the power steering and AC. Then I noticed it had consumed over a quart of engine oil.
It has been at the dealer for weeks now. No loaner. I am hoping for a buy back as I am learning the warranty is terrible since they delay and deny.
I have a 2021 Santa Fe Calligraphy. It has had 2 recalls for transmission updates. That was about 6 months ago. One month ago I was driving it and felt a slight power loss then a message came up on the infotainment screen showing a DCT problem code and had a check mark next to it. Then the engine light came on. Immediately I took it to the Hyundai dealer in my town. They had it overnight then called the next day and said come get it. The service rep said they couldn't find a problem and said it was probably a hick-up in the system. Took it and drove it without any problems until two weeks ago it did it again. Took it back to the dealer. Again they had it for two days then called and said they were told to replace the transmission oil pump by the Hyundai higher up techs referencing some service technical bulletin.. Sometimes I have also heard a slight grinding noise when taking off from a stop.They gave me a loaner as this was a warranty issue. Today They told me it would be another ten days before the part arrives and gave me an extension on the loaner. Hyundai has been good about dealing with my situation. I hope the pump is the issue. If not I'm looking to trade it in for a Toyota. I do not care for these DCT's at all and will never buy a vehicle with a CVT. The loaner they gave me is a 2024 Tuscon and it has regular 8 speed transmission and seems to do well. I just want my own vehicle back and hope it's fixed. Very frustrated.
The best fix is going with their 8 speed traditional automatic.
or just not going to them at all
We bought a 2024 Santa Fe XRT. We were at 300 miles and boom. Transmission blew out of nowhere. You couldn’t put it in park or drive or anything. Hyundai said we have to wait 30 business days to fall under lemon law. We paid cash for the vehicle. It’s been over 30 days. It’s horrible.
I feel like Hyundai should have thoroughly tested and inspected this transmission BEFORE they put it into production. This is another example of a car company using their customers to test a new model car. 😡
The transmission has been in previous cars and tested. The issue is the software, not the transmission itself
You can say the same for Toyota and other brands with recalls.
That's kind of like saying why didn't they know about the future. Would you say that for ALL car brands that have recalls (which is literally all brands)? There are always limitations when it comes to testing, especially software. I am a software engineer and if all tests were perfect, there wouldn't be any need for recalls in the first place for ANY brand, not just Hyundai.
Use customers haha😂
As noted - they have 100,000s of these and before them Audi used them extensively.
Love my new Santa Fe. Flawless. Recalls happen on every vehicle.
Mines been perfect so far. It has 8k miles so far. Hoping to stay without any issues!
@@SpookyMama365my shifter has failed twice and car broke down in middle of road
I just had a similar problem with my 2024 Santa Fe hybrid. Transmission warning came on and nothing happened when I pushed gas pedal. Left me stuck in traffic during rush hour. Hyundai said a wire came loose and they had never seen it before, but I’m worried it’ll happen again.
i’m really glad you got some answers!
What Hyundai/Kia needs is a solid reliable product line up. Even if they can make one today it takes years to regain customer confidence and bring them back to the fold. Instead they are trying to lure customers with radically new designs and upgraded technology which sits on a shaky ground. They change the design of their cars like a fancy dress competition and these cars don’t age gracefully.
Toyota & Honda are your best friends ❤ !
I watched with interest your first 2 videos on the 24 Santa Fe as we were looking closely at them. I really liked the vehicle but before buying I wanted to drive the Palisade as well. I too was leery about buying a first year car as I had made one mistake in the early 80s with a Datsun 200 SX (front end shake between 45 and 50). So I ended up with the Palisade. Great vehicle. Thanks guys will recommend you to all my car guy friends.
Thanks! Glad you found out content helpful 👍
Hyundai for some reason is making 8 speed automatics and then 6 and 7 and 8 dual clutch transmissions and then their CVTs
Thats just crazy
I know Subaru has a bad reputation from their early CVT's, but the fact that all of their cars have the same 3 engines (2.0, 2.5 or 2.4T) and CVTs that have been around, and improved over the years, is actually a plus to me. Gradual updates over time, parts compatibility across models and consistency. I am curious to see how big the updates are to the 2025 Outback... they may introduce a new hybrid drivetrain as well.
Bought the SEL AWD Hybrid at the beginning of the month. Had it less than a week and the gas engine gives off a tick when operational. Has been at the dealership for longer than I’ve had it in my possession and have had trouble getting answers from service department (ie. they don’t know what’s wrong either).
Tell them to just replace the car give you the same trim and color let’s be honest you barely even drove it
Fell out of three day guarantee.
@@sccerkid92 omg that sucks we have a 24 Tucson phenomenon and no problems had it for 3 months already at 7k miles
@@sccerkid92Had the same problem with a brand new 2021 , had issues from day 4 . It took 6 months and a lot of time at the dealership shop but I filled a claim with Hyundai, told them I did not feel safe which I didn’t… mines was shutting down as I pulled out of parking spaces and some more stuff. Then file a claim with the BBB auto , start recording and writing down every time you have an issue and when it’s in the shop if you get to arbitration. You’ll get two options but letting them buy it back with be more cost effective. I had to pay a small fee when I have it back about $200 I can’t remember why but I got back all my car payments and any money back on warranties purchased. Hope this helps
THANK YOU MUCH GUYS 👍👍
Kia didnt use the dual clutch in the new K4 turbo, the previous generation had the dual clutch for the turbo model
Glad there handling it well, great video!
Man I hate to hear this for you guys. Watching you videos made me decide to buy it, and I have put 8500 miles on it in 5 months! Absolutely love the car.
Glad it's worked out for you! It's a great vehicle otherwise!
Dual Clutch has always been a problematic transmission
It's a beautiful thing when it's engineered reliably and the operator is aware of how a DCT works differently from a torque converted autobox.
It doesn't happen too often :)
They are considered "very proven" and durable - more so when they added the oil cooling to them. Audi were the ones who took a fairly well tested technology and moved it to more the mass (affordable) market.
Thank you 🙏 you saved me buying recalled car😢
My mom's Hyundai Venue had to have the transmission replaced within the 1st few months. Now this! I was really looking forward to checking this out since it looks so much like the Range Rovers. Might have to reconsider!
Good work guys.
Yeah - my sister literally had mostly signed the paperwork; she just had to do the financing documents and after she signed that they came back and said the transmission failed their testing under the recall that came out literally that morning. So they took the car away and gave her a Palisade demo for the time being while they wait for when a new transmission will come in - it is looking to be a few months - although they hope a faster production and shipping can take place. They said they having been speaking to Hyundai on various options - we do not get higher models in the hybrid here - Preferred is it (SEL in States I think) - so not an exact match but maybe all she needs - the dual-tone camel interior did look fantastic though.
I REALLY hope Hyundai CHANGES the transmission to a traditional 6 or 8 speed single clutch auto because I REALLY like the redesigned Santa Fe but don't want the trans issues
Mine is awaiting a new transmission right now
I have a 2022 Santa Cruz SEL Premium and had 2 transmission failures already. Thinking about trading it in now
thankfully im getting my one on september
Thanks for the update. Makes you wonder how much testing they do on new engine and drivetrain set ups.
You're welcome!
Is it just me or is there some serious quality control issues with these newer vehicles? Toyota replacing motors, Hyundai replacing transmissions, GM having tons of fuel pump module failures, and who knows how many more issues...Ford had a record number of recalls last year. Guess im sticking with my old vehicles for now. Hope they can get back to making quality vehicles again soon. All of this is bad enough, then you consider what they are charging for these things now and it really is shameful.
I have the '24 Santa Fe Hybrid and it's been great.
I just saw it online. I think it should be expanded to all 2024 and 2025 model year Hyundai Santa Fe.
Why would they do it for other models if they already have the updated software!?! Only the 12K vehicles are recalled because those are the models with the bad software
All new santa fe built after July, come with the new software from the factory
Excelente explicacao....esperemos que o problema fique resolvido ou farei opcao pelo highlander
I was looking to buy one and looked closely, on the lot, at some today. Off the list now!
Drew and Mason, I hope that you're still loving your 2025 Toyota Camry.
That 10 year warranty is really going to help people with these issues- leaving them without the vehicle they bought.
The warranty is finicky as hell. Easily voidable, you gotta read the fine print. Nothing but a marketing stunt that I must admit has worked on many Americans.
Canada is doing a recall for the fuel pump failing causing fires.
And another for "unintentional airbag deactivation or deployment"
When this vehicle was launched and they said it had a DCT, the first thing I said was why. It's not a sports car. That's the wrong transmission to put in a vehicle like this. Also, these types of transmissions are known to have issues and can become quite costly to maintain and repair. It made zero sense to use this transmission. They have perfectly good 6 and 8 speed conventional automatics that would have been better suited to this class of vehicle and would also have been more reliable (in the short and long term). The person who spec'd this transmission in this vehicle should be fired, as should the manager who approved the decision.
I couldn’t have said it better, I AGREE with everything you wrote. WHY put a DCT in a family SUV !!!! WHY, the lead engineer that signed off on that decision should be fired !!!! YESTERDAY !!!!
I have the hybrid and I’m having transmission issues too. Have an appointment tomorrow. Worried about what’s going on with these.
Love your car video
I have a 2024 sel it has 8k miles on it so far. Haven’t had any issues 🤞🏼
Hybrid not giving me any problems glad i went that route
Same here
The hybrid comes with a normal 6 speed automatic
@@robertsn6584 and it’s not giving me any problems lol. I love it
So you proved that this really is a Land Rover for half the price. Congrats
Our 1 month old 2024 Santa Fe was towed in yesterday for a failure of their new transmission shift mechanism and will be sitting until Hyundai comes out with a fix according to the dealer.
My take is all this is due to a Quality Control problem at the factory... seems more problems have occurred since opening the factory here. The ones coming out of Korea seem to have have much less issues or much less major issues with their vehicles.
I have a 2020 Sorento 3.3 8 spd auto and love it.2021 Sorento's went turbo and dual clutch autos and had lots of problems and a huge recall .Now the 2024 Santa Fe, with the same problems.Told everyone dual clutch was going to be nothing buy problems and thats how it turned out.Should,ve stuck with a proven 8 spd auto.
Omg... Is there a new car that doesn't fail?
a toyota land cruiser?
Toyota in general
@@kyleau4353 toyota been having massive recalls lately
Toyota.
Toyota having lots of recalls
The only issue we have had is a delay for it to do anything. From switching gears to taking off.
My 2024 Santa Fe was recalled and failed the software/parking pawl test (what everyone here has been calling a failed transmission -- it failed because the software failed). It's been at the dealership for over a month with no updates or estimate of when I'll get it back. It has 840 miles on it. Two questions for anyone on this forum who's had theirs recalled: have you gotten yours back yet and how long did it take???
Follow-up question... What was the buy-back process and did it completely wipe out your loan (if you had one)?
I just learned that it’ll be another seven days before I can get my car back because they now have to order a hybrid power control unit. They replace the faulty electric oil pump assembly that they thought was the problem. I’m not confident they know what they’re doing I hope Hyundai will, honor a buyback of this vehicle.
It’s also sad that Hyundai is recalling the palisade and maybe Telluride because of a hole in engine block
Thanks guys for talking more that the interior and the beauty of the car which every RUclips does with new cars but the issues of all those NEW cars come with... I haven't seen any other car reviews talking about any faulty issues... why? I found 1000s of recalls about other hyundai cars but nothing about Santa Fe apart of yours... from Australia, I am about to buy a new Santa Fe Hybrid...so, I don't know if I should risk having more migraines than I already have... *** NOW... did you get your money back? can you talk more about the mechanical part? what should or shouldn't do with a hybrid or electrical car? Is it easy to remove the spare tyre from under on those SUV cars?... a new car looks and feels like a new car so... what else?... Keep us posted
Guys, There seems to be a problem with the reports on this: it is showing vehicles in production after your purchase and mine. Can you possibly explain.
@@tarahildebran1226 it seems Hyundai isn’t being truthful and fully transparent about the scale of this defect. They’re cutting out potentially affected models, that’s a sign of them backing out of the recall which means it was only issued to get NHTSA off their butts. But when actual affected customers come in for service, they’ll begin to ask for them to pull out their wallets for complete repairs before revoking the “free transmission replacement” altogether. It’s a 100% affect rate, they will lose money on every single one they sell that’s affected. They’re trying to lessen the blow for them, which will ultimately lead to increased costs for their customers.
We can only speculate that the remaining dates may end up falling under a separate recall number in the future
The dealerships are going to default to the software update as being the fix and then down the road deny any claims of transmission damage because there is no profit in replacing the transmission under warranty. It is not an excellent SUV if the transmission fails not once - it fails twice. I believe Hyundai sees a grove full of time bomb lemons and they want nothing to do with it and will wait out the car buying public's tendency to be distracted by shiny new features.
Fantastic and baseless opinion.
I bought a '24 Santa Fe XRT. I commented on a previous video saying, I hadn't had any issues with the first couple thousand miles. However, that is no longer the case. I can hear the transmission struggle and the infotainment screen seems to have a loose connection. It will sometimes not even turn on until I hit the screen.
ruh roh....did they update the software on yours?
@@tonesmith909 yes. They updated the software and put in a new cable for the infotainment screen. Haven’t had an issue since. However, you can hear a hesitation or stutter when the car is first starts. But they said, it’s fine.
@@bentriana2980 oh jeez.
My guess is something was already damaged internally. The software update was too late. That’s too bad I was strongly considering purchasing this. I love the way it looks and drives.
@@tonesmith909 It’s still a great car! I have a 10 year warranty and not too worried.
Mine had 842 miles on it when, on start up, over pressure blew a hole out of the top of the transmission. They will be buying it back in 10 days (Per Illinois lemon law).
I bought my 2024 Santa Fe calligraphy June 17 and took it in to the dealership for transmission issue on July 22.
I’m still waiting. The loner I have is a 2024 SEL Santa Fe.
@pastorkennethknox6168 oh 🙅♀️, hopefully, the dealership is working on a fix with the tech side. I really love all the bells & whistles in my limited.
I just got mine, manufacture dated 7/17/24 so hopefully i Wont see any issues. So far I am loving the car at 300 miles lol. its an amazing car otherwise.
Mine went in for a recall...found out that the transmission was leaking because of like you said it damaged itself...they put us in a 2025 santa fe and it has the same issues...it clunked when moving in reverse. I would not recommend any new santa fe's with the DCT transmission...they are junk...should have never gotten away from a torque convertor type transmission...especially in an suv
So the transmission issue does not affect the hybrid models?
So is this affecting rhe 2025 models? I really like the SEL.
These recalls are getting ridiculous. Automakers want us to pay top dollar for crap.
Isn't this the same transmission the 2021-2023 Santa Fe Limited & Calligraphy?
It is but different software apparently
Guys, Mazda will release a CX-50 HYBRID, keep an eye on that to be the 1st reviewers.
We are watching for it!
My 2019 Santa Fe AWD clunks when i come to a stop. Freaking annoying and the only fix is a transmission replacement.
And do people really think that CVT or even e-CVT gearboxes are not good :D
It has been problem for many many manufacturers using dual clutch or sophisticated high gear count automatic gearboxes. Some took many generations to fix problems yet still there are many of them that fail ether before 100k or shortly after depending the driving style.
This should be alarm for biggest SUV's if they use DCT that hits gearbox really hard
I think this is a system wide problem with every car manufacturer with software dealerships. need to update these software when they get these car's deliverer. If I'm buying a car from a dealership, I would kindly ask. Did they update all the software in the car?
I am going through the same issue and Hyundai said they are going to buy back my car. I am just waiting for the finance specialist to call me back with the details. Did they buy it back for full price?
Everything was great about this car except for the decision to keep their problematic DCT
Well unfortunately my 2024 Santa Fe calligraphy has been in the shop now for 2 weeks with a hole in the transmission case from this same problem?? What to do as an owner ? I’m really on the fence about the transmission replacement? Any info is appreciated thanks
Sounds like Hyundai needs to review their software quality control policies.
I wonder if they will offer a discount.
was gonna buy one glade saw this aint now
Absolutely, NO DUAL CLUTCH TRANSMISSION. One was enough in a VW product (The worst cars on the market)!
Does this affect the 24 Kia Sorento with the DCT as well?
Each model has unique software for this, according to Hyundai
@@CarConfections Thanks, guys. Much appreciated.
If you loved tehe car, why didn't you get a hybrid, or a new Santa Fe produced after July 2, 2024. I'm still very interested in purchasing one. I was wondering why I've only seen 2 on the road since I test drove it around 3 months ago. Thanks for the update!
Hi! I’m from the DMV Area and while I don’t own a Santa Fe myself, I see plenty of the new ones here. If it helps, it definitely is a vehicle that has a great price. While I obviously don’t have much of an insane opinion since I don’t own one, I highly would recommend still checking it out. I have a 22 telluride and would love getting a Santa Fe when the time comes. Best regards to you! If I were you I’d also recommend looking into the hybrid versions… a little bit more of a price tag but definetly worth it.
They've had DCT issues in the past. I've owned several Hyundais going back to 1998 all with Auto trannys. I currently own a 22 Santa Fe Hybrid Blue, 34k miles. I would "never" own a DCT from Hyundai or Kia.
Why you didn’t buy grand highlander is it became one of your option?
According to the defect report filed with the NHTSA, affected 2024 Hyundai Santa Fe models were built at its Alabama assembly plant between April 23, 2024 and July 2, 2024.
Obviousky your hyundai was built before so it maybe other serious issues
Cant find the video about bye bye Santafe .... was deleted???
It's in the same playlist as this video 👍
Never buy a vehicle in their first year of production?
True but the odd thing is this isn't a new powertrain at all. The engine and trans are used widely in numerous other models. Actually the last gen Santa Fe used the exact same engine/trans.
And a Hyundai 😮
Even Toyota?
As stated in all our long-term videos, we purchase vehicles based on what is *relevant* to our viewers. Many times, that means the newest cars on the block in their first year of production. This helps our viewers make educated purchasing decisions on vehicles they are actively looking to buy
@@Master-of-None-88especially Toyota after all of the recalls and engines blowing up in their tundra powertrains
I wonder about Kia Sorrento that has the same drivetrain, are they experiencing the same problems?
Wish we could get your guys help on getting Kia to address the battery issues in the 2025 Carnivals!
Is it true it’s only the ones that’s manufactured from April 23, 2024 through July 2, 2024? Can we confirm this?
They made it seem like all but its not. Its April 23-July 2, yes. Their first one did not have this specific issue.
Have a 22 Calligraphy with only 11,000 miles and are worried that it might have a problem someday. Was wondering if this software update on the 2024 is also warranted on my 22? Right now I love my 22.
Should be different software in this case!
Hyundai 6 sp and 8sp Powertech transmissions are amazing.......why change?
I don't know how they can screw up a transmission that they've already used in several other vehicles
I have a 2023 Santa Fe Calligraphy with the DCT transmission. Do you know if this recall applies to the 2023 models as well since I believe it’s the same transmission? I personally have not had any issues with it so far, after about 11000 miles of use.
It does not apply to the previous generation product