Good video. When you spend a $1M, you’re expectations need to be met. Period. The dealer needs to be transparent about absolutely EVERYTHING. You were absolutely 100% right!
Coming from someone who sells exotic/high end cars for a living. And looking at it from an outsider. They 100 percent mistreated the situation. The fact you didn’t receive an instant response and notification confirming your wire is ridiculous. That salesperson should have been waiting and expecting to give that response back to you ASAP. No client should have to call and ask “did you get my million dollar transaction?” That’s crazy to me.
Hard lesson for the dealership hope they learn ftom their mistakes..but they should be given another chance as they did own up to their mistake and paid for it. Mistakes happen. it's how you deal with it that matters
Million-dollar car or not, communication is key. In any business. Pick up the phone, be honest about what you can and cannot do, and keep it moving. You risk your last customer being your *last* customer when you fail to meet basic expectations.
That dealer is literally 1 mile away from where I live, That senna has been there for almost a year, I know that car personally. That dealer is not the best with customer service. Colorado as a state has terrible service culture. But that car is a great spec and they do carry a lot of great vehicles. Good luck with it.
Always appreciate your modesty when there is a learning opportunity. Why didn’t you take care of shipping knowing what you know? Were you impatient? Moving too fast? Want to understand why you weren’t more conservative on this considering the investment level.
Shipping was part of the deal we negotiated. I assumed, since they had a Senna in hand, they knew how to ship it. It was deep into the process when I realized they didn't know what they were doing.
When you were purchasing the car, did they realize who you were? I would’ve thought that with the amount of juice and credentials you carry, they would’ve treated you with kid gloves. Having said that, is it simply a matter of the young sales person and the dealership general manager, not knowing how to properly treat a person buying a seven figure car? if they sold one Senna a year, they probably did not know about the width issues and also the lack of windows. I’m glad they made you whole on your $9000 bounty. I really look forward to seeing the next video on this car. It must be a super special spec to be better than your other two Sennas. Thank you so much for sharing this. Most of us would never achieve or realize these aspects. I really enjoy your videos as you are beholden to none and you can call a spade a spade..
I get it, buying Premium items, should have premium service... Image and reputation is everything. Hopefully the dealership got a wake up call for slacking on this costly transaction
the only supercars I've owned have been McLarens, and I can't help but feel like Ferrari / Lamborghini have a much better idea of how to handle customer service. I will never buy a car from McLaren North Carolina after they gave me a brand new 720 that had never been through PDI and the rear wheels were on backwards. Then when I tried to give them a chance at another sale, they refused to give it to me at sticker, even after fucking me badly. It's ridiculous.
You didn’t exaggerate, I’ve received 100k cars with just someone driving it over in the rain. But as the price goes up expectations increase rapidly. But more importantly the consequences of mistakes also increase. My cars were expensive, but stock and mass produced. $1 million cars is a different thing totally.
To be honest here mate, you dropped the ball on this, you fucked around for 3 weeks before Christmas, then expect people to jump through hoops to get you a car that you waited to pay for 2 days before Christmas and have it to you the following week. That even you said yourself the trucks leaving the west coast had left, next time don’t wait till the end of the year and don’t take 3 weeks to do a deal, get shit done. Now all your ass kissers will downvote this comment because I’m probably the only one that will tell you the truth. Anyways enjoy the car, it’s beautiful.
I feel you went a little harsh on them. Even though you made it clear later in the video, but in the actual transaction which normally dealerships try to be shady they were honest and transparent. Yes maybe they need to learn about shipping and they thought it was just like they always do and tried to save a couple of bucks. But that doesn’t discredit their main work. It was made worse because you needed the car, maybe if another person was like overseas or not really urgent then it wouldn’t look that bad. Again im not excusing them, im just saying it was a semi honest mistake they sincerely thought they were on top of it and didn’t know it would be any different than what they were used to.
Never trust a dealership to properly follow through on their end of things. Granted, YOU WOULD THINK that spending a million dollars would prompt them to respond accordingly, but again, this is a dealership we're talking about.
When I bought my first used Ferrari, I was discouraged coz the experience was no diff or maybe even less than buying a toyota. Over the years I just got used to it and think there are no diff in service and dollar amount of cars, it’s all crap and consider yourself lucky if the car is not misrepresented or have any random issue come up - titles, shipping, cosmetic damage, skipping services on the car etc. it’s like dealing with low lives on the street, full armor going into a purchase. It’s enlightening to know buying HyperCars are supposed to be different and PJ in this case got an underwhelming experience just like my past experiences 😂
So, we just bought a brand-new car for my daughter.. and I expect that level of service. Oh, and it's a $28k car. So, if I was spending $1M on a car.. damn right there better be top notch communication. btw, both of our latest brand-new car purchases had top notch service as far as I am concerned.
Personally I prefer a more casual hands off approach when buying cars. I couldn’t care less about meeting the dealership owner or the red ribbon unveiling of my car when I pick it up, just let me drive the thing home.
Agree, but id be pissed if i sent a million dollars and they didnt reply back asap with a confirmation and some basic customer service, instead making me chase it up multiple times.. then messed up the transport all over saving a few hundred bux on a rare hypercar... was a poor effort on their part
@@Brad_Okami 💯 - Making him chase them up is unforgivable. I would’ve attempted to cancel the purchase long before It got to the transport situation. At that point it’d be up to the dealership to rectify the situation and adjust moving forward, otherwise, it’s their loss.
So… you dropped the ball trying to save a few dollars on shipping by getting the dealer to throw it in - a few days before Christmas - then get into a major panic because it’s delayed as they try to do it for 2 or 3 grand it might normally take rather than the 9 grand it finally takes. They apologise, pay the 9 grand, write you a letter and send you a box of gifts. All presumably after you kicked them in the nuts on their asking price. I see your point in principle, but am not sure how much sympathy I can muster. Love the colour scheme on the Senna, though.
Just looking at it from the otherside. You went into detail about the shipping, you said you took weeks to negotiate the deal and just the vide you gave off in this video. This outcome was expected.
Dealer dropped the ball. There is a specific way you handle clients who buy. But a better way is give that expectation from your 300k buyer all the way up to your $1M buyer. Problem solved.
I’m originally from NYC and thick-skinned. I like PJ and I don’t get why his videos don’t get that many views. Seems like he used to get more views years ago. There are very boring YT car channels that get tons of views. But now I get it. Everyone is a damn snowflake! I don’t want him to change, but it’s things like calling a $200K car a crappy car that makes him unrelatable and a turn off to some people. I mean, I own a crappy $200K entry level McLaren 570GT that I bought several years ago for $150K so it’s me and my car that he’s talking about. I should be a offended but I freakin’ love his content and his brash style. But maybe I’m a minority? (Besides the fact that I’m a Black Latino) That’s gotta be why his videos are so entertaining yet he doesn’t pull the views I think he deserves. Are people really that sensitive?
I no reliable has a youtube channel. You can get a good look at their fleet and a contact number. Listen, this company will be the last people you ever call again for exotic transport.
Rich people problems 😆 call reliable transportation out of NJ. 90% of their fleet is covered wagons or horse less carriage is another carrier that have covered auto transport trailers. Delta transport out of NJ has covered wagons as well. They all run west coast to east coast. GPS tracked trucks so you can hope on the computer and know exactly were you're car is at all times. Brokers suck they are just a middle man that don't answer to you the customer.
You know i’ve watched a few of this guy’s videos….and for someone who claims to know the secret of getting $400-500-600 exotics….but it seems like a bunch of BS. He pays over sticker…he pays over for transportation, be rarely tell the real price he pays for cars….like in this video. Car was $1 mil or so….he said he transferred $1mil then paid $9k for transportation….3x more. Does that sound like someone who “hacks” exotics for $400-500 bucks?
Point proven…..i can’t be teaching about investing in companies that barely are know like google, facebook from 29 years ago. How about now? Whatever method he used….is no longer valid. There is no magic deal…or secret formula. You either has the $$ or you dont. Simple. Plus….140k subscribers tells you alot. People believe more in Mr Beast than him.
1. Sticker price has nothing to do with market value 2. Watch my videos from 5+ years ago when i was hacking "normal" exotics for $4-5-600 3. My track record is very clear and easy to find, as are the results of my students.
No, you are 100% right.. after sale is just as important as closing! you jkust sent 1M... least you could do is called the seller and tell him thx you for you the sale and we got the money as concluded and your car is getting prepped to go on a trailer and if any issue or question, here is my direct line, give me a ring! It's the least you could do!
You bought from an inexperienced dealer b.c. they gave you a great price. Then you throw them under the bus b.c. they werent experienced enough for you? A bit disingenuous and just lacks class. They nor you are perfect, thats life. You can choose to be grateful or complain..
The dealership dropped the ball on this one but, in the end they owned up to it and made it right. Mistakes happen but, you recieved the vehicle in tip top shape. This is a forgivable situation.
False. McLaren Denver knew the entire time that LeadFoot is the best option to send a car from Denver to the FL as he’s based down in the Southeast. Instead they tried to save a few dollars and wasted almost a month. If you buy a $1M+ car, waiting 3 weeks due to negligence is UNACCEPTABLE.
When you’re purchasing a million dollar + car “dropping the ball “ isn’t an option. I take it as you’ve made this comment you haven’t spent a million dollars on anything let alone a car 🤦🏻♂️
Absolutely right. The sales guy should have followed through till the end on the transaction. Always enjoy PJ's insights on supercars.
Good video. When you spend a $1M, you’re expectations need to be met. Period. The dealer needs to be transparent about absolutely EVERYTHING.
You were absolutely 100% right!
Coming from someone who sells exotic/high end cars for a living. And looking at it from an outsider. They 100 percent mistreated the situation. The fact you didn’t receive an instant response and notification confirming your wire is ridiculous. That salesperson should have been waiting and expecting to give that response back to you ASAP. No client should have to call and ask “did you get my million dollar transaction?” That’s crazy to me.
This is an iconic channel & content on this business I ENJOY HOW U CALL THEM OUT 🏎🏎🏎
Hard lesson for the dealership hope they learn ftom their mistakes..but they should be given another chance as they did own up to their mistake and paid for it. Mistakes happen. it's how you deal with it that matters
Million-dollar car or not, communication is key. In any business. Pick up the phone, be honest about what you can and cannot do, and keep it moving. You risk your last customer being your *last* customer when you fail to meet basic expectations.
That dealer is literally 1 mile away from where I live, That senna has been there for almost a year, I know that car personally. That dealer is not the best with customer service. Colorado as a state has terrible service culture. But that car is a great spec and they do carry a lot of great vehicles. Good luck with it.
The more I watch your video the more I understand and liking the content. Subscribed.
Welcome aboard!
Nice that the dealer paid the shipping.
Always appreciate your modesty when there is a learning opportunity. Why didn’t you take care of shipping knowing what you know? Were you impatient? Moving too fast? Want to understand why you weren’t more conservative on this considering the investment level.
Shipping was part of the deal we negotiated. I assumed, since they had a Senna in hand, they knew how to ship it. It was deep into the process when I realized they didn't know what they were doing.
@@ExoticCarHacksthe lesson for all entrepreneurs is know your business and know your customer.
Right on! It comes down to exactly what you said initially…,this dealer does not know how to handle high end transactions…
Good video honest to the point. And I agree with your comments.
When you were purchasing the car, did they realize who you were? I would’ve thought that with the amount of juice and credentials you carry, they would’ve treated you with kid gloves. Having said that, is it simply a matter of the young sales person and the dealership general manager, not knowing how to properly treat a person buying a seven figure car? if they sold one Senna a year, they probably did not know about the width issues and also the lack of windows. I’m glad they made you whole on your $9000 bounty. I really look forward to seeing the next video on this car. It must be a super special spec to be better than your other two Sennas. Thank you so much for sharing this. Most of us would never achieve or realize these aspects. I really enjoy your videos as you are beholden to none and you can call a spade a spade..
I get it, buying Premium items, should have premium service... Image and reputation is everything.
Hopefully the dealership got a wake up call for slacking on this costly transaction
the only supercars I've owned have been McLarens, and I can't help but feel like Ferrari / Lamborghini have a much better idea of how to handle customer service. I will never buy a car from McLaren North Carolina after they gave me a brand new 720 that had never been through PDI and the rear wheels were on backwards. Then when I tried to give them a chance at another sale, they refused to give it to me at sticker, even after fucking me badly. It's ridiculous.
Shocked the dealer paid shipping good for them but yea true customer service starts after the money has been wired
Always try to find your own shipping i transport senna regularly not the easiest car to get in
Ever thought of putting a Saleen S7? I could look at that car all day. Not the best drivers car I hear but it looks amazing.
I had a similar experience minus a few zeros on the price of my car. 😂😂
You didn’t exaggerate, I’ve received 100k cars with just someone driving it over in the rain. But as the price goes up expectations increase rapidly. But more importantly the consequences of mistakes also increase. My cars were expensive, but stock and mass produced. $1 million cars is a different thing totally.
Take it easy Baba!
Just had a conversation over dinner how I’m fine paying more for service and experience.
To be honest here mate, you dropped the ball on this, you fucked around for 3 weeks before Christmas, then expect people to jump through hoops to get you a car that you waited to pay for 2 days before Christmas and have it to you the following week. That even you said yourself the trucks leaving the west coast had left, next time don’t wait till the end of the year and don’t take 3 weeks to do a deal, get shit done. Now all your ass kissers will downvote this comment because I’m probably the only one that will tell you the truth. Anyways enjoy the car, it’s beautiful.
This content is 🔥🔥🔥 I love this shit! That’s why I tune in! Keep up the great work! 🙌🏽🫡😎🤙🏽🙏🏽☝🏽
I appreciate your honesty that you were culpable in this situation also.
I feel you went a little harsh on them. Even though you made it clear later in the video, but in the actual transaction which normally dealerships try to be shady they were honest and transparent.
Yes maybe they need to learn about shipping and they thought it was just like they always do and tried to save a couple of bucks. But that doesn’t discredit their main work. It was made worse because you needed the car, maybe if another person was like overseas or not really urgent then it wouldn’t look that bad.
Again im not excusing them, im just saying it was a semi honest mistake they sincerely thought they were on top of it and didn’t know it would be any different than what they were used to.
I’m sorry I have a sales background and I would always make sure my clients felt good until I went to the next client because that’s good business
My next sienna won't be from that dealer in Denver
The dealership should give you first dibs on the next limited edition vehicle.
Agreed
Mac of Denver just lost a bunch of out of state customers. Nice one...
I agree with you PJ.
LIFE IS SERVICE 💰RICHES COME BY DEFAULT
Never trust a dealership to properly follow through on their end of things. Granted, YOU WOULD THINK that spending a million dollars would prompt them to respond accordingly, but again, this is a dealership we're talking about.
Your nightmare is most peoples fairy tale. Beautiful car.
When I bought my first used Ferrari, I was discouraged coz the experience was no diff or maybe even less than buying a toyota. Over the years I just got used to it and think there are no diff in service and dollar amount of cars, it’s all crap and consider yourself lucky if the car is not misrepresented or have any random issue come up - titles, shipping, cosmetic damage, skipping services on the car etc. it’s like dealing with low lives on the street, full armor going into a purchase. It’s enlightening to know buying HyperCars are supposed to be different and PJ in this case got an underwhelming experience just like my past experiences 😂
Like from a Ferrari dealership? Did they try to get u to by another older lower tier Ferrari before buying that one?
I don't like the spec
So, we just bought a brand-new car for my daughter.. and I expect that level of service. Oh, and it's a $28k car. So, if I was spending $1M on a car.. damn right there better be top notch communication. btw, both of our latest brand-new car purchases had top notch service as far as I am concerned.
Personally I prefer a more casual hands off approach when buying cars. I couldn’t care less about meeting the dealership owner or the red ribbon unveiling of my car when I pick it up, just let me drive the thing home.
Agree, but id be pissed if i sent a million dollars and they didnt reply back asap with a confirmation and some basic customer service, instead making me chase it up multiple times.. then messed up the transport all over saving a few hundred bux on a rare hypercar... was a poor effort on their part
@@Brad_Okami 💯 - Making him chase them up is unforgivable. I would’ve attempted to cancel the purchase long before It got to the transport situation. At that point it’d be up to the dealership to rectify the situation and adjust moving forward, otherwise, it’s their loss.
Great video!
was the transport broker company based out of FL?
u are buying a million dollar car ? THE dealership HAVE TO GIVE U VIP treatment
So… you dropped the ball trying to save a few dollars on shipping by getting the dealer to throw it in - a few days before Christmas - then get into a major panic because it’s delayed as they try to do it for 2 or 3 grand it might normally take rather than the 9 grand it finally takes. They apologise, pay the 9 grand, write you a letter and send you a box of gifts. All presumably after you kicked them in the nuts on their asking price. I see your point in principle, but am not sure how much sympathy I can muster. Love the colour scheme on the Senna, though.
They definitely dropped the ball. The dealership owner should have had you on speed dial. 📱
Just looking at it from the otherside. You went into detail about the shipping, you said you took weeks to negotiate the deal and just the vide you gave off in this video. This outcome was expected.
McLaren Denver fumbled the ball 🤦🏾 at least they paid for the shipping
Dealer dropped the ball. There is a specific way you handle clients who buy. But a better way is give that expectation from your 300k buyer all the way up to your $1M buyer. Problem solved.
VIPER OR NA
they dropped the ball
Great video 😅
I’m originally from NYC and thick-skinned. I like PJ and I don’t get why his videos don’t get that many views. Seems like he used to get more views years ago. There are very boring YT car channels that get tons of views. But now I get it. Everyone is a damn snowflake! I don’t want him to change, but it’s things like calling a $200K car a crappy car that makes him unrelatable and a turn off to some people. I mean, I own a crappy $200K entry level McLaren 570GT that I bought several years ago for $150K so it’s me and my car that he’s talking about. I should be a offended but I freakin’ love his content and his brash style. But maybe I’m a minority? (Besides the fact that I’m a Black Latino) That’s gotta be why his videos are so entertaining yet he doesn’t pull the views I think he deserves. Are people really that sensitive?
I will NOT be buying a Senna from McLaren of Denver. (I won’t be buying a Senna from anyone, but if I did, I wouldn’t be buying it from Denver. )
I no reliable has a youtube channel. You can get a good look at their fleet and a contact number. Listen, this company will be the last people you ever call again for exotic transport.
“Crappy 720s and 200k cars” lol big ego much? Stay humble dude
get richer
Am glad you can tell my net worth from a RUclips comment.
Believe it or not, I can.
Salesman is not at fault, his job is to sell the car, it's the management that failed
The sale of the car does not end once they receive the wire. It stops when the buyer receives the car.
Rich people problems 😆 call reliable transportation out of NJ. 90% of their fleet is covered wagons or horse less carriage is another carrier that have covered auto transport trailers. Delta transport out of NJ has covered wagons as well. They all run west coast to east coast. GPS tracked trucks so you can hope on the computer and know exactly were you're car is at all times. Brokers suck they are just a middle man that don't answer to you the customer.
You know i’ve watched a few of this guy’s videos….and for someone who claims to know the secret of getting $400-500-600 exotics….but it seems like a bunch of BS. He pays over sticker…he pays over for transportation, be rarely tell the real price he pays for cars….like in this video. Car was $1 mil or so….he said he transferred $1mil then paid $9k for transportation….3x more. Does that sound like someone who “hacks” exotics for $400-500 bucks?
Point proven…..i can’t be teaching about investing in companies that barely are know like google, facebook from 29 years ago. How about now? Whatever method he used….is no longer valid. There is no magic deal…or secret formula. You either has the $$ or you dont. Simple. Plus….140k subscribers tells you alot. People believe more in Mr Beast than him.
1. Sticker price has nothing to do with market value
2. Watch my videos from 5+ years ago when i was hacking "normal" exotics for $4-5-600
3. My track record is very clear and easy to find, as are the results of my students.
That just sad =( No Senafor chistmas.
Have you ever walked around Denver and noticed how people dress? The Men and Women all dress the same 😂PJ not every State is like South Florida 😂
Rich people problems
Dealing with logistical morons is at all levels
He is a private car dealer don't be jealous
Wow 😮
No, you are 100% right.. after sale is just as important as closing! you jkust sent 1M... least you could do is called the seller and tell him thx you for you the sale and we got the money as concluded and your car is getting prepped to go on a trailer and if any issue or question, here is my direct line, give me a ring! It's the least you could do!
You bought from an inexperienced dealer b.c. they gave you a great price. Then you throw them under the bus b.c. they werent experienced enough for you? A bit disingenuous and just lacks class. They nor you are perfect, thats life. You can choose to be grateful or complain..
this isn't an accord where you can just go to the next store and get the same car. This is a McLaren dealership not Bob's used cars.
I choose complain, thanks.
Unnecessary video edits and sound effects.
I can't relate
Not acceptable !! Major fuck up on their part .
The dealership dropped the ball on this one but, in the end they owned up to it and made it right. Mistakes happen but, you recieved the vehicle in tip top shape. This is a forgivable situation.
😂
False. McLaren Denver knew the entire time that LeadFoot is the best option to send a car from Denver to the FL as he’s based down in the Southeast. Instead they tried to save a few dollars and wasted almost a month. If you buy a $1M+ car, waiting 3 weeks due to negligence is UNACCEPTABLE.
When you’re purchasing a million dollar + car “dropping the ball “ isn’t an option. I take it as you’ve made this comment you haven’t spent a million dollars on anything let alone a car 🤦🏻♂️
1st Comment!
Are you in need of validation?
@@kobartlett 👆
I validated him@@kobartlett
I validate you
Love your videos man. I’ll be okay in my $7000 BMW for now tho 💙🖤 😭 @@ExoticCarHacks