Mock Call Guide And Sample | Basic Call Flow | Metacom Careers

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  • Опубликовано: 24 ноя 2024

Комментарии • 145

  • @MetacomCareers
    @MetacomCareers  Год назад +18

    If you are interested to apply, just click this link: bit.ly/45O1ZO9

  • @GraceBianes
    @GraceBianes 2 месяца назад +13

    Basic Call Flow
    1. Opening spiel
    2. Emphatize, Symphatize, Assurance
    3. Account Verification
    4. Resolution
    5. Offer further assistance
    6. Closing Spiel

  • @ChrisGaming03
    @ChrisGaming03 Год назад +17

    nakalagay po sa ibang post ng hiring kahit daw di magaling mag english pero ganyan pla moc call mahihirapan yung mga di magaling mag english

  • @kuyareneboy
    @kuyareneboy Год назад +23

    Alam mo na ngayon? haha Comment ka lang kung anong account ang gusto mong gawan natin ng mock call sa next video ❤👇

  • @due-hw8bu
    @due-hw8bu Год назад +16

    I would explain or discribe a color blue to a blind person through his/her senses. Like his/her sense of touch, smell, taste and hearing. Like for example if i would to give a blind person a cold water for that person to drink it to taste the water and feel the cold water that will be the color blue.

  • @KaizenAsher
    @KaizenAsher Год назад +4

    Metacom, the company that really helped me to get in to BPO . Shout out to Mr. Mecias Cortes of Metacom, thank you very much Sir. By your help, I'm starting my new career in BPO 🎉🎉

    • @MetacomCareers
      @MetacomCareers  Год назад +1

      Our pleasure! Congratulations on your BPO journey! :)

  • @chinitagirl5018
    @chinitagirl5018 6 месяцев назад +2

    Thank you sa mga tips kuya Rene, finally nag sign na ako ng JO. Will start this coming June 3.

  • @jannvergelmacabinlar4776
    @jannvergelmacabinlar4776 Год назад +1

    I am trying my luck ngayon sa BPO industry. Since i decided na mag apply sa BPO, laking tulong ng videos nniyo/mo. Sana matanggap ako sa a-applyan ko na BPO company.
    Babalikan ko kayo. SALAMAAT Talagaaa ng maramiii

  • @vincentmolato5419
    @vincentmolato5419 Год назад +4

    Nakailang try na ko sa pag apply kuya reneboy lagi ako na rereject pero susubok ako uli madami dami din ako natutunan saiyo sana ako na next makapasok

  • @marcustv-f6t
    @marcustv-f6t Год назад +8

    Watched this after ma pass ang initial , Assessment and final interview with mock calls, tomorrow is my training, Im so nervous realizing to watch this before your mock calls haha because the excitement can also make you nervous

  • @ivarice7799
    @ivarice7799 Год назад +9

    Makakapasa din ako. I am claiming it!

    • @ivarice7799
      @ivarice7799 Год назад +6

      I just got home. I did passed my interview and mock call. ❤

  • @paulotorio530
    @paulotorio530 Год назад +2

    Basic lng Yan sa mga ka swabeng tunay! Kuya reneboy halatang na miss mo Ang katagang mga ka #swabeng tunay

  • @maginbalinquit9218
    @maginbalinquit9218 Год назад +4

    Very helpfull...
    More thankful sa mga idea, even im not working in pbo industry.

  • @hw_yl9896
    @hw_yl9896 5 месяцев назад +2

    ihh mock call ko na bukas since napasa final interview earlier 😭 (tech support here!)

  • @markalfredjavier
    @markalfredjavier Год назад +14

    I can described color blue in a blind person by explaining it by the other senses like When you hear the murmur of the ocean and feel how cold is the water when you're taking a bath and also the refreshing feeling when you are drinking a cold water. For me Blue is Relaxing.

    • @MetacomCareers
      @MetacomCareers  Год назад

      Indeed! Blue is such a calming color. Thanks for sharing your answer, Mark! :)

  • @vanvaldez5026
    @vanvaldez5026 Год назад +5

    Hello po I've been watching metacom since day 1, and all your videos was helpful

  • @AffyEtail
    @AffyEtail Год назад

    THANK YOU Metacom, for providing this highly informative video. It has proven to be exceptionally valuable for us newcomers, particularly as we delve into the intricacies of the BPO industry. We greatly appreciate your insights and guidance.
    Philippine Call Center Institute -Makati City
    Batch 5
    Trainer: Marlon Gray Zaragosa

    • @MetacomCareers
      @MetacomCareers  Год назад +1

      Glad it was helpful! Looking forward to interviewing your graduates at Philippine Call Center Institute!

    • @Realtalkantayo
      @Realtalkantayo Год назад

      geh nga mock call ka sa impyerno?

  • @norybybenitez9425
    @norybybenitez9425 8 месяцев назад +2

    Hi..very informative,sad to say ill yesterday but i didn't pass,but it was good that id experience loose so that in my next application i know what will i do and improve in mock call,.thank you for this video it was a big help for a beginner,.God bless you bro

  • @rlchannel79
    @rlchannel79 Месяц назад

    Thank you very much Kuya Rene boy

  • @MariaRenaButaslac-u9h
    @MariaRenaButaslac-u9h Год назад

    Tnx I hope this will help me for my final interview

  • @nobody7349
    @nobody7349 Год назад +3

    Thanks

  • @ode811
    @ode811 Год назад +22

    Q: Describe the color blue to a blind person
    A: Feel the rinsing cold water in your hand and the rising wind during daylight. That is the color blue

    • @MetacomCareers
      @MetacomCareers  Год назад +1

      This is a nice description! Short yet sensible. :)

  • @johnmartiemadraga1690
    @johnmartiemadraga1690 Год назад +5

    Very helpful Kuya Reneboy nice one!

  • @chibugantv9637
    @chibugantv9637 11 месяцев назад

    well explained thank you kuya rene boy and mam jamie❤

  • @christineshanemagan2393
    @christineshanemagan2393 Год назад +4

    Shout out po... Im thinking of applying in call center industry😅 .

    • @MetacomCareers
      @MetacomCareers  Год назад

      After you watch our video, you may apply here:
      bit.ly/45O1ZO9

  • @almaholgado5471
    @almaholgado5471 Год назад

    thank you sir for the information

  • @PFPQUINESTV
    @PFPQUINESTV Год назад +1

    Thank you, i learned a lot

  • @ChrissVlog-hy4yf
    @ChrissVlog-hy4yf Месяц назад

    I can explain the color blue in a blind person by saying, The sky is blue, the ocean is blue, and when you feel cold, you also feel the color of blue. The color blue is cold in the eye, and when you look at the clear blue sky, you could feel calmness and happiness, you could have some realizations in life. That is the color of blue.

  • @johtv9366
    @johtv9366 Год назад +38

    "Comment down below" redundant phrase, you can simply say, comment below. 😊

  • @emmanuelsumalinog4344
    @emmanuelsumalinog4344 Год назад

    Mock calls are done to assess call handling

  • @sneakerandclothingshop9503
    @sneakerandclothingshop9503 Год назад +1

    wazzup mga ka metapips Alexis john espina here applicant

    • @MetacomCareers
      @MetacomCareers  Год назад

      Hi Alexis! Nice to have you here in our YT channel! :)

  • @EvenCedeno
    @EvenCedeno Месяц назад

    YEHEY NEW SUBSCRIBER HERE

  • @Finestph123
    @Finestph123 9 месяцев назад

    Hello. MetacomCareer.
    How many calls do a CAgents has to meet? Ty❤

  • @jeffersonicalabis4007
    @jeffersonicalabis4007 Год назад

    Thank you

  • @jekcht6672
    @jekcht6672 Год назад +1

    nag apply akong CCA last friday at hindi na ako pinag mock calls... 1st timer din ako.. isasama nalang daw sa training 😅

    • @ikongtajon
      @ikongtajon 10 месяцев назад

      How are you now? Are you an agent already?

  • @sandylumangaya5705
    @sandylumangaya5705 Год назад +1

    Ano po ung sa bandang par na ng on hold po? Madyo diko nagets pronunciation ni atr po e

  • @Feuna38
    @Feuna38 5 месяцев назад

    I'm thinking to apply call center

  • @JessicaMiguel-n6t
    @JessicaMiguel-n6t 27 дней назад +1

    balikan kotuh pag natapos nako

  • @chenchenchen6
    @chenchenchen6 Год назад +1

    Ang hirap naman 😢Ba't di okay mag sabi nang 'unfortunately' pero pwede i hold yung call 😂

  • @RedjiSoberano
    @RedjiSoberano Год назад

    Im watching your video metacom

  • @menardlara5146
    @menardlara5146 Год назад +2

    PASHOUT NAMAN PO . GUSTO KO MAKAPASA SA CALL CENTER😢

  • @meh3669
    @meh3669 Год назад

    Do you do a role play telefund mock call?

  • @hanymaelabasano2244
    @hanymaelabasano2244 Год назад +2

    Pa washout , char.... 🤣 Mag aapply ako diyan this august, hehehe

  • @angelmaeanacio5952
    @angelmaeanacio5952 3 месяца назад +1

    mock call ko today and final assessment, please wish me luck!

  • @tresbugoybulandres8910
    @tresbugoybulandres8910 4 месяца назад

    Good evening po sir fan nyo po ako sir dito lagi po ako nag aabang mga videos nyo po .
    Ask ko lang po sir,kung makakaya ko po ba yan,kagaya kung may edad na po? 48 yrs na po ako pero,bata pa po ako,gusto ko na pong maka pag trabho as a call center po.sana mapansin nyo po salamat

  • @BebethCatapang
    @BebethCatapang 5 месяцев назад

    I want to apply as a call center

  • @redsprintmotovlog2796
    @redsprintmotovlog2796 Год назад

    Ang ganda mo maam nakaka inlove ❤️

  • @yococsajero640
    @yococsajero640 8 месяцев назад

    May Training naman para sa mga newbie Diba xd . . . Anu yan , matik expert na ung mag aapply !?

  • @gerrydiaz3479
    @gerrydiaz3479 Год назад +1

    sana tanggalin na lang yung sounds na parang bubbles nakaka distract. thanks sa pag guide po

    • @MetacomCareers
      @MetacomCareers  Год назад

      Thank you for this feedback. We'll take note on this for our next videos.

  • @johnmichaelrosales6882
    @johnmichaelrosales6882 5 месяцев назад

    Mag pro provide Po ba Ng script sa health care account during mock call Kuya Reneboy?

  • @maryannjuan7475
    @maryannjuan7475 Год назад

    Na shout out ako❤❤❤thank you

  • @RoyCarlo-r2y
    @RoyCarlo-r2y Месяц назад +1

    i try to apply onsite,and I get to my final interview,the lastly the mock call,but they never give me a script.😢

  • @marksmotovlog
    @marksmotovlog 10 месяцев назад

    Kuya Rene, kahit ba sa chat support may mock call pdn ?

  • @jimbryanagor5197
    @jimbryanagor5197 5 месяцев назад

    San ba ang branch nyo meron ba sa quezon city?? Pwde ba visit sa site?

  • @jherwellcabaccan7930
    @jherwellcabaccan7930 Год назад

    Ask lang po sa final interview po ba ay may script na pwedeng basahin during mock call ?

  • @hebreu1970
    @hebreu1970 4 месяца назад

    Bakit yung first na try kong mock call wala namang script or kodigo na binigay sakin. Kaya wala akong idea pano i solve yung concern tho first timer pa ko non pero okay pumasa naman siguro naawa 😅

  • @maryroseporlucas
    @maryroseporlucas Год назад

    Sa tongin ready na ako mg apply

    • @MetacomCareers
      @MetacomCareers  Год назад

      If you're interested to apply, you may click the link below:
      bit.ly/metacom-applytoday

  • @mariloudelacruz1864
    @mariloudelacruz1864 3 месяца назад

    Kuya rennee pag mack calls ba ma6 script yan?

  • @DongJevee
    @DongJevee 3 месяца назад

    Dol, may chance ba ako makapasa sa final kung nakasagot ako sa lahat ng questions at walang red flag pero sa mock call nahihirapan ako dahil ang openinh script spiel lang meron at closing sa middle idea muna kung anong sassbihin mo, matagal akonv nagrespond as in nawala talaga ako pero natapos din naman thanks

  • @carmeneyac1450
    @carmeneyac1450 Год назад

    Do you offer BPO WFH? Thanks

    • @MetacomCareers
      @MetacomCareers  Год назад +1

      As of now, we don't have any account that offers work from home set up.

    • @carmeneyac1450
      @carmeneyac1450 Год назад

      thanks po@@MetacomCareers

  • @davidwayneherrera4267
    @davidwayneherrera4267 Месяц назад

    Ako na tenured na nagrereview padin hahaahahahha never be complacent nga sabi ni TL

  • @riezielgolipardo9446
    @riezielgolipardo9446 Год назад +1

    Hello po

  • @re-creator5965
    @re-creator5965 Год назад +1

    Shout out po

  • @pagkakitaan_natinyan
    @pagkakitaan_natinyan Год назад +3

    Hello i want to apply but i have blurred eyes do you think i can apply too im 30 years of age

    • @MetacomCareers
      @MetacomCareers  Год назад

      Yes, candidates just need to be atleast 18 years old to apply. Please click on this link to get started: bit.ly/45O1ZO9

  • @Leo-b4s3e
    @Leo-b4s3e 2 месяца назад

    nag kakamali din pala sila,

  • @davezdgalmancornelius6388
    @davezdgalmancornelius6388 Год назад +1

    Paano naman po kung walang binigay ng spiel sayo yung interviewer how can you do the mock call?

    • @EngineLover17
      @EngineLover17 Год назад

      Dapat meron sila e provide na info's about the company name ang product before mock call 😅

  • @DigitalSideHustle100
    @DigitalSideHustle100 9 месяцев назад

    Mag syota po ba ka u?😊

  • @Venmaemamintas05
    @Venmaemamintas05 Год назад

    Yung sa time ko, bakit hindi sinabi sakin 😢

  • @johnbaya2305
    @johnbaya2305 Год назад +1

    Baka may gc kayu pa add .aspiring callcenter agent here

  • @JayhyrellHidalgo
    @JayhyrellHidalgo 3 месяца назад

    Shout out ka swabi

  • @estibanjrrecreo637
    @estibanjrrecreo637 Месяц назад

    👍👍👍👍👍

  • @robertang8852
    @robertang8852 Год назад +2

    gud pm

  • @raymondfelix3585
    @raymondfelix3585 Год назад

    i already passed the first interview... but i failed in Mock call exam..

    • @MetacomCareers
      @MetacomCareers  Год назад

      You're free to try with us! Apply by clicking here: bit.ly/metacom-youtube

  • @BebethCatapang
    @BebethCatapang 5 месяцев назад

    Pa shout out

  • @cristymaeelopre2311
    @cristymaeelopre2311 Год назад

  • @RosalindaFrancisco-it9cw
    @RosalindaFrancisco-it9cw Год назад

    Im planning To Apply . i Have no Experience Bcoz Im Full time mom. . Pero Kinakabahan Talaga aq 🥺. Gustong gsto q makapag Cc kahit HS Grad. lang ako 🥺

    • @MetacomCareers
      @MetacomCareers  Год назад +2

      You're welcome to try! Here's the link to get started: bit.ly/44jFezO

    • @talamakprimera
      @talamakprimera Год назад

      hs grad lang ako. ofw ng 12 yrs as mekaniko sa mid east. ngayon eh nasa bpo na. telco account. salamat sa mga tips ni idol reneboy!

  • @aorifurimi6768
    @aorifurimi6768 Год назад

    Bakit sakin walang script😅sinabi niya lang kung ano ang problem and kung pano ko daw i ha handle.

  • @laurapartoriza6161
    @laurapartoriza6161 Год назад

    sir ma'am is it possible na hindi ka nla bigyan ng script? kc po ng apply ako sa call center yesterday and napasa ko ung lahat ng pagdadaanan like typing interview pero pag daying sa mock flow medyo na blank ako kc wala nmn script na binigay na kung ano product as in wala. parang wala nmn akonh pagkukuhaan ng knowledges kc wala man lng pinabasa skin na khit ano.

  • @henryjamesragil2316
    @henryjamesragil2316 Год назад +1

    #Scholar

  • @Markytv618
    @Markytv618 Год назад

    mention next hahaha

  • @kamirrcanaria88
    @kamirrcanaria88 3 месяца назад

    work from home

  • @regorcustodio1790
    @regorcustodio1790 Год назад +1

    Jamie is like a cocky person there

  • @daisyreganit700
    @daisyreganit700 Год назад +1

    Paano kong hindi ka tottaly marunong mag english..😢

    • @MetacomCareers
      @MetacomCareers  Год назад

      You can definitely improve your English skills by practicing it continuously. Also, you may watch our videos here in our channel to help you. :)

  • @gumpac4erwin
    @gumpac4erwin 8 месяцев назад

    😂😂😂

  • @fritzjoytejada6052
    @fritzjoytejada6052 Год назад +1

    Puro kayo salita wla naman natutunan eme

  • @JayhyrellHidalgo
    @JayhyrellHidalgo 3 месяца назад

    Shout out ka swabi